The DANTE NOC Network Monitoring System
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1 The DANTE NOC Network Monitoring System Xavier Martins-Rivas, DANTE TNC 2010, Vilnius, 2 nd June 2010
2 The DANTE NOC Network Monitoring System The brief for the DANTE Network Operations Centre Network Monitoring System The requirement Network Monitoring Tools to support the Network Operations Centre business model The solution An integrated monitoring system correlating and interpreting alarms from multi-layer, multi-vendor network systems
3 The Requirement Tasked with developing a suite of monitoring tools - Tailored to the Network Operations requirement for the DANTE NOC Create a central dashboard of network problems accessible by multiple teams, to help organise workflow Correlating multiple alarms to provide more straightforward problem descriptions Provide network information as the basis for the creation of further tools and reports
4 Tailored Monitoring Tools at the Centre of the NOC Tier 1 Basic Skill, 24x7 Tier 2 Higher skill, 5am 9pm, Mon-Fri Tier 3 Specialists 9am-5pm, Mon-Fri
5 Enabling Multi-skilled Operations IP IP Optics Optics IP and Optical Support in the same NOC team, which requires integrated monitoring solutions.
6 The Solution A trap handling mechanism A database A correlation engine Correlation Trap Handler Database SNMP
7 An Example of the Correlation Requirement Fibre Cut Regular non-preventable problem Priority to respond quickly Important to simplify alarms generated at multiple layers The Challenge: Multiple vendors / hardware Different layers see the problem differently A lot of alarms are generated, confusing operators
8 Correlation Responding to the challenge Logical analysis by product specialists within DANTE Trigger Points identified Related/unrelated alarms separable using logic and time buckets Correlation output translated to coded logic
9 Correlation End product Possible Fibre Cut alarm One alarm with clear time and location Containing detail of underlying alarms, and related higher layer alarms Definitive call-out trigger for out of hours response
10 The GUI The Dashboard Needed to be an interactive database usable by all three tiers of support Containing all required information for response and resolution Configurable to a basic level by operators
11 The Dashboard Blacklist and Filter Associated Ticket Acknowledgment Alarms Severity Occurrences Description
12 Dashboard Alarm detail
13 The Dashboard - Blacklist
14 Integrating existing tools DANTE Operations Circuit Database Asset Database Configuration items Contact information
15 Performance and Reporting POP Backbone view
16
17 Evaluation of the Process A lot of work was invested in delivering this solution Initially 1 developer coding for 6 Weeks The time of many experts within the company (Engineering and Planning, Systems, NOC, Operations) Now 0.5 FTE of a developer; on-going support
18 Evaluation of the Process... A unique result delivering great results for the network A tool that fits our need With a very high level of flexibility and integration A natural way to control the work flow An important basis for the development of further tools to add to the network management portfolio
19 Conclusion The Dashboard is available for Download
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