EUROPEAN GROUP OF MAGISTRATES FOR MEDIATION INTALIAN SOCIETY FOR CONFLICTS MEDIATION

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1 mediation negotiation arbitration med-arb conciliation arb-med transaction expert determination family mediation Accredited by the Italian Ministry of Justice for training professional mediators and managing civil and commercial mediation procedures

2 CONCILIA was Operating Partner in the Consortium for the EU Project "Support to the ADR in the Serbian Judiciary", financed by the European Agency for Reconstruction of Belgrad, for the training of the Judges of the First Municipal District Court of Belgrad. THE ART OF MEDIATION FROM THE EXPERTS OF MEDIATION, SINCE WHO CONCILIA is a company of professionals experienced in handling civil and commercial dispute resolution. Founded in 1999, CONCILIA is considered one of the national and international best-known and respected company in the field of alternative dispute resolution (ADR, mediation, conciliation, arbitration). Before the company was formed, some members were already active in the ADR since CONCILIA is a company made up of academics, lawyers, accountants, experts in training and marketing that, after having gained considerable experience in theory and practice in England and the United States, have begun to work together, providing innovative training and consultancy services in alternative dispute resolution procedures. CONCILIA's experts are all experienced negotiators, mediators and arbitrators of national and international reputation, with several hundred of conciliation, mediation and arbitration conducted in Italy and abroad. WHAT Over the last ten years CONCILIA has contributed greatly, working with top professionals to create the to create the structure and system of ADR in Italy. The professionalism of CONCILIA's experts has been the choice, for over ten years, of major groups, for over fifteen years, by major groups, companies, lawyers, notaries, accountants, governments, chambers of commerce, ministries, universities. HOW The negotiation and mediation techniques managed by the CONCILIA experts, used by more than a decade, have trained and continue to train several hundred professionals every year, in negotiation, conciliation, mediation, arbitration, strategic communication and effective management and prevention of conflicts. CONCILIA's mediators and conciliators manage several hundred arbitrations, mediations and conciliations every year, also of significantly high value. CONCILIA's professionals and partners have unquestioned and exemplary professional preparation, credibility and reputation, as evidenced by the numerous participations, as mediators, associates, members, affiliates, partners of networks, associations, centers, working groups on ADR in Italy and abroad such as: CHARTERED INSTITUTE OF ARBITRATORS, LONDON INTERNATIONAL MEDIATION INSTITUTE MEDIATORS BEYOND BORDERS (USA) EUROPEAN GROUP OF MAGISTRATES FOR MEDIATION CONFERENCE INTERNATIONAL DE MEDIATION JUDICIAIRE AVOCATS SANS FRONTIÈRES LONDON COURT OF INTERNATIONAL ARBITRATION ASSOCIATION SUISSE POUR L ARBITRAGE INTERNATIONAL CENTER FOR DISPUTE RESOLUTION YOUNG AUSTRIAN ARBITRATION PRACTITIONER ARBITRATION AUSTRIA INTALIAN SOCIETY FOR CONFLICTS MEDIATION MEDIATION COMMISSION OF THE ROME BAR INTERNATIONAL ACADEMY OF SCIENCES OF PEACE, ROME ITALIAN AGRICOLTURAL ARBITRATION CHAMBER TABLE OF COORDINATION OF NATIONAL ADR TRAINING CENTERS AT THE ITALIAN NATIONAL ACCOUNTANTS BAR In addition, the CONCILIA's professionals are fixed speakers at the World Forum of Mediation Centres, Organized annually by the ADR Commission of the Union Internationale des Avocats (UIA). One CONCILIA's Board member was the only Italian mediator to be accredited at the UN Environment Forum - Copenhagen 2009, explaining to world politicians the potential of mediation to assist in the resolution of problems related to "climate change". A Board member of CONCILIA was one of the 5 European professionals admitted -as observers- to the work of the UNCITRA L Working Group II, on International Arbitration and Conciliation.

3 OUR SERVICES: TRAINING COURSES IN: Negotiation Civil and commercial mediation (national and international) Conciliation Family mediation Neuro Linguistic Programmation (N.L.P.) Arbitration Strategic Management of Human Resources Strategic communication CONSULTANCY FOR THE OPENING AND MANAGEMENT OF: Civil and commercial mediation chambers for public administrations, associations, professional offices, etc. MANAGEMENT OF: Banking, financial and company mediations Civil and commercial mediations. Family mediations Negotiations Arbitrations (national and international) Transactions. Two of CONCILIA's partners are, respectively, President, and Secretary General, as well as being Founding Members of the Italy Professional Chapter, of the Italy Professional Chapter of Mediators Beyond Borders International (MBB), American not-for-profit Association that manages - all over the Planet - conflict management tools and practices resolution of complex social, political, environmental conflicts.

4 26/03/ CONCILIA is the first and unique Italian ADR Provider to be approved by the International Mediation Institute (IMI as Qualifying Assessment Program (QAP) for IMI Mediators Certification. About the IMI The IMI is the only organization in the world to transcend local jurisdictions to develop global, professional standards for experienced mediators, advocates and others involved in collaborative dispute resolution and negotiation processes. IMI also convenes stakeholders, promotes understanding and disseminates skills, all in a non-service provider capacity. IMI competes with no one because it provides no billable services. IMI Global Accreditation Global professional standards exist when high practice standards are developed, tested and implemented consistently cross-border by recognized, professional experts. This is achieved in IMI through the Independent Standards Commission (ISC), a 70+ strong body of Mediators, Users, Judiciary, Providers, Trainers, and Educators from 27 countries. Standards developed by the ISC are applied by service providers approved by the ISC to run Qualifying Assessment Programs (QAPs) to qualify competent, experienced mediators for IMI certification. At the date of April 2013 there are only 27 QAPs, including CONCILIA, with more in the pipeline and almost 400 IMI Certified Mediators in 45 countries. To view the Concilia Qualifying Assessment Program for IMI Certification:

5 INTERNATIONAL NETWORK AIA European Network of Mediation Centres CONCILIA is pleased to introduce the AIA European Network of Mediation Centres (the Network). The Network has been created to increase the quality of mediation as well as to promote and encourage its use to legal practitioners and the general public. It is AIA s view that, even though the benefits of mediation are generally accepted among legal practitioners, many still opt for litigation, because it is what the client wants, it is the way we know best or because of a lack of their own direct experience leading to it is the only way. The AIA and Members of the Network believe that more can be done to improve this by joining forces in order to achieve our common goal: the establishment of access to quality information and services for the comprehensive range of alternative dispute resolution (ADR) in general, and mediation, in particular, as a primary means of dispute resolution. The Network was created in order to serve two purposes. On the one hand, it is aimed at putting in touch the Members of the Network and keeping them acquainted with the activities of their sibling Centres throughout Europe and around the globe, so that they can work together in achieving their common goal. On the other hand, this Network was created to share information concerning mediation and the Network with the general public, business and professional advisers in order to increase public awareness.

6 TRAINING OF NEGOTIATION AND MEDIATION Teaching negotiation and mediation is an art! We have been training the best mediators and ADR experts for more than fifteeen years. Over 10,000 professionals have attended our training courses and have become problem solvers, negotiators, conciliators, mediators and arbitrators, in Italy and abroad. They are special people to whom we provide a special preparation, at the highest levels. They are professionals that we have carefully instructed during several hundreds of high quality training courses, workshops, seminars, conferences, and that we continue to train at our best. The preparation of students who rely on CONCILIA for their professional development is supervised by our trainers who are recognized as the best on the ADR market. We personally choose the teaching staff and we want to be at the top levels.

7 Training: Training to direct negotiation, assisted professional negotiation (extrajudicial mediation), arbitration and the other A.D.R. techniques, to sharpen in few days, through theoretical close examinations and practical simulations, the necessary communicative competences and the human-relationship tools in crisis situations and to develop the individual abilities of collaborative negotiation, acquiring the methodology to resolve disputes of any nature, in convenient and advantageous way for all the involved parties. CONCILIA offers reliable, valid training, from a results-oriented perspective. The training is professionally run thanks to the consolidated experience of the tutors who also have valid long-term experience as mediators. The courses we offer are mainly characterized by the effectiveness of the training method, the result of years of research and experience gained from the countless mediation procedures handled. The method is based on dialogue-based learning, in which students are constantly encouraged to be active participants. The reference model is the one used by Harvard University in the USA. The courses for mediators are structured in four levels, and are the main channel for the acquisition of a theoretical and practical approach to the subject. Introductory level basic course: designed to introduce participants to the theory and practice of ADR, analyze the institutional and legislative framework of which it forms part, provide theoretical and practical training designed to develop mediators powers of analysis and strategic management, and to make each mediator aware of his or her personal style. One of the topics dealt with during the course relates to the management of structural, substantial and dynamic aspects of the mediation process, with the aim of analyzing disputes and strategically planning their management. Advanced level training: the aim is to fine-tune the skills and abilities required of mediators, and to give them the skills they need to deal with the obstacles that most frequently arise in mediation procedures. Specialization: mediators can be trained in specific areas, for example community mediation, tourism etc. Apprenticeship and coaching: mediators can be introduced to the practical aspect with the support of our experts. Special-interest courses: on request, CONCILIA organizes individual training modules designed to explore specific areas or consolidate the skills acquired in previous courses. Concilia S.r.l. arranges final assessments at the end of the course, to check the level of knowledge acquired. University and Academic works: Professional knowledge and competencies have been used by CONCILIA for the organization of a number of specific and professional university courses such as a course on Mediation and Conciliation held at CISP Pisa University; seminars held at the Italian Internal Affairs Ministry Secondary School; and courses aimed at conciliators held at a number of Italian Chambers of Commerce, Training Institutes, Local Authorities, Professional Offices and Enterprises. The professors and consultants of CONCILIA, provide their expertise as negotiators and conciliators for dispute resolution by societies, firms, and public administration authorities in Italy as well as abroad. The company could count on many important partners, all professionals of the OCS/ADR domain in Italy and abroad. We have gained a thorough knowledge in training in negotiation and conciliation domains. We have developed an effective methodology, able to transfer to trainees the basic communication competence and interpersonal relationship capacities to solve conflict situation particularly in the frame of training sessions of few days duration. The CONCILIA professionals have been involved in the realization of specific courses at university level aimed at forming professionals in OCS/ADR methods. CONCILIA has worked at the setting up of the first course in ADR/OCS methods by the Gregoriana University of Rome; the seminars of the High School of the Ministry of the Interior; Training Institutes, Universities and Local Authorities. Since 1999 to date, CONCILIA has organized and delivered training modules for a number of Chamber of Commerce throughout Italy. This broad program included all training activities from the training needs assessment and the selection of participants to the designing of curricula, effective training delivery and final training evaluation. The Training Curricula included: introduction to Alternative Dispute Resolution schemes / systems, utilization of methods for Alternative Dispute Resolution, provision of advisory services with regard to Mediation and Arbitrate, supervisions for the formulation of regulations. The project included traditional in class training (30 trainees) and a practical on-the-job experience, through a stage in relevant structures that offer ADR services One of the founding members and Board member is Avv. Alessandro Bruni, a leading expert Italian mediator who has lectured in mediation techniques in Italy and abroad, author of many books as "To Mediate is Worthwhile", Maggioli Press and Code of Mediation in Italy and abroad", Maggioli Press. He is also professor of Mediation and Conciliation and Human Resources Strategic Management at the International Academy of Sciences of Peace in Rome. He was also Teaching Assistant of Mediation and Conciliation at the University of Pisa. CONCILIA also relies on the external contribution of university lecturers and expert mediators. Moreover, the company worked with the University of Perugia, the High School of S. Anna in Pisa, the High School of the Italian Ministry of Interior, the International School of Politics FOCSIV, The Region of Liguria, World Mediation Forum, the International Development Law Institute, the National Conflict Resolution Center (USA), the European Forum of Urban Security (France) and the Istituto de Solucoes Alternativas (Rio de Janeiro) CONCILIA collaborates regularly with European, North American and South American universities.

8 MANAGING NEGOTIATION AND MEDIATION Companies, industrial groups, associations, public administrations, committees, professionals, consumers, continue to choose CONCILIA to manage their disputes, day after day, trusting in our professionalism, expertise and leadership position in the field. Mediators, conciliators and arbitrators of clear national and international fame are committed every day in CONCILIA, to resolve civil and commercial disputes and to promote lasting and shared agreements. In many secondary offices, used by CONCILIA for the amicable settlement techniques, mediations and conciliations regulated by the Ministry of Justice, CONCILIA manages a significant number of negotiations, mediations, conciliations and arbitrations every year. From Milan to Reggio Calabria, from Rome to Cagliari, from Florence to Bari, via Catania, Palermo, and many other Italian cities. Abroad CONCILIA, uses a network of organizations operating in the ADR market that allow us to handle mediations, negotiations and arbitrations throughout the world: from the U.S. to Japan, from Denmark to South Africa.

9 Mediators: The CONCILIA s mediators are all professionals in the fields of ADR, Corporate Law, Civil and Commercial Law, International and EU Law and many of them acquired the necessary preparation especially in the Anglo-Saxon countries (England and USA). They were chosen by CONCILIA s managers on the basis of their CV, professions and two or three interviews. They are qualified to a high standard since, moreover, they passed the selection of the Italian Ministry of Justice Commission for ADR which provides very high standards of selection. One of them. Avv. Alessandro Bruni, is I.M.I. certified mediator. The CONCILIA's mediators are: Graduated in Jurisprudence and/or Economics and/or Political Sciences Professional mediators (with a minimum training course of 44 hours and/or a minimum 15 years admission to their Professional Association -as BAR Association, Notary Association, Accountants Association, etc... -) accredited by the Italian Ministry of Justice for the practice of mediation in the field of corporate, financial, banking and Intermediations. Many of them are well-known University professors and or well-known professional in their fields Experienced mediators and arbitrators for Italian and/or International Bodies Long-term experienced professionals in the field of Italian ADR

10 ADVERTISING ON NEGOTIATION AND MEDIATION Conferences, promotional and informative seminars, workshops, market research, information days, are constants in the world of CONCILIA. We develop, coordinate and participate in events on ADR and conflict management, social peace, mediation and conciliation, strategic communications, human resources management. The CONCILIA's partners and advisors are constantly engaged as speakers and testimonials in prestigious national and international locations, such as universities, chambers of commerce, associations, forums, lecture halls of government departments, courts of appeal, courts, TVs or radios. Authorities in the world of ADR consistently call on CONCILIA to spread the culture of ADR, because CONCILIA means ADR.

11 CREATING NEGOTIATION AND MEDIATION The CONCILIA's professionals are constantly engaged in the creation of chambers of mediation and conciliation with private facilities, networks, network associations, municipalities, communities, institutions, structures, franchises, etc. Many national or local associations instruct CONCILIA to create and set up their own chambers for mediation and conciliation for civil and commercial disputes. Where required by the client, CONCILIA also intervenes in the management of chambers of mediation and conciliation that has set up. To choose CONCILIA for creating and managing the opening of chambers of mediation and conciliation means to rely on professionals who can build a serious, reliable and highly competitive project.

12 REFERENCES Professionalism, high competences, credibility, reputation, reliability, are some of the reasons why large companies, law and commercial firms, institutions, universities, private organizations and/or public professionals choose CONCILIA since COMPANIES Blue Meta S.p.a., gas & electricity, O. al Serio (BG); CESD S.r.l.- CEPU, training, Rome; Consortium STEDI, Viterbo; Cooperativa C.R.I.S.I., Bari; D&D S.r.l., Safety, Health and Labour Consulting, Roma; DIRECT LINE Insurance S.p.a. (RBS Group),Milano; DOKITA, Roma; DRESSER Italia, S.R.L.; Edizioni PLUS Pisa University Press; LCL S.r.l., Telecomunicazioni e Software, Brescia; Maggioli Editore; Mediares, Bari; PROGECO S.R.L., Bologna; T&S S.r.l., Real Estate Consulting, Bergamo. INSTITUTIONS ASL di Viterbo; Azienda Sanitaria dell Alto Adige, Brunico; Camera Arbitrale della CCIAA di Roma; Camera Arbitrale del Piemonte; Camera di Commercio di Benevento; Camera di Commercio di Bolzano; Camera di Commercio di Brindisi; Camera di Commercio di Catanzaro; Camera di Commercio di Chieti; Camera di Commercio di Crotone; Camera di Commercio di Frosinone; Camera di Commercio di Grosseto; Camera di Commercio di Isernia; Camera di Commercio di L Aquila; Camera di Commercio di Latina; Camera di Commercio di Lucca; Camera di Commercio di Macerata; Camera di Commercio di Matera; Camera di Commercio di Nuoro; Camera di Commercio di Parma; Camera di Commercio di Perugia; Camera di Commercio di Prato; Camera di Commercio di Pistoia; Camera di Commercio di Roma; Camera di Commercio di Sassari; Camera di Commercio di Siena; Camera di Commercio di Terni; Camera di Commercio del Verbano Cusio Ossola; Camera di Commercio di Viterbo; Caritas Viterbo; Commissione Conciliazione e ADR del Consiglio dell Ordine degli Avvocati di Roma; Commissione Europea; Camera Nazionale Arbitrale in Agricoltura; Comune di Pineto (TE); Comune di Viterbo; E.L.S.A. International (The European Law Students Association); European Agency for the Reconstruction, Belgrad; Federazione Scout d Europa FSE; Fondazione Forense Bolognese; International Academy of Sciences of Peace, Rome; ISDACI - Istituto per lo Studio dell Arbitrato; Ministero della Salute; Ordine degli Avvocati di Trani; Ordine dei Dottori Commercialisti di Frosinone; Polizia di Stato di Livorno; Regione Lazio; Regione Liguria; Raggruppamento Europeo dei Magistrati per la Mediazione - GEMME; Tribunale per i Diritti del Malato di Cagliari; Università degli Studi di Firenze, Facoltà di Giurisprudenza, Laboratorio della Conciliazione per le imprese Unaltromodo; Università degli Studi di Pisa, CISP; Università degli Studi di Siena, Cattedra di Marketing della Facoltà di Economia; U.I.A. Union Internationale des Avocats World Forum of Mediation Centres; World Mediation Forum (W.M.F.). OTHER BODIES Association for International Arbitration (AIA), Brussels; Alfra S.a.s.; Architekturplus GMBH; Associazione Conciliatori Lucca; Associazione Culturale OMNIA; Associazione Giuristi ed Economisti d Impresa Europei, Roma; Associazione Italiana per l Arbitrato AIA, Roma; Associazione Italiana Conciliatori e Mediatori, Roma; Associazione ME.DI.A.RE.; Avocats Sans Frontiéres - Sez. Italiana, Roma; Borsa italiana S.p.a; Centro di analisi transazionale AUXIMON, Roma; Cittadinanzattiva Nazionale, Roma; CNA Servizi; CSR S.r.l.; DMA Consulting S.r.l.; European School of Economics (ESE); Fusina Real Estate S.n.c.; Ius Commercii S.r.l.; Lega Consumatori Nazionale, Milano; Markas service S.r.l.; Mediares, Bari; Mediators Beyond Borders International (MBBI), USA; National Conflict Resolution Center NCRC, San Diego, California (USA); Nuovi Vicini ONLUS, Pordenone; OMNIA Communication S.a.s.; Promoval S.a.s; Quaderni di Mediazione, Cagliari; Shaldererbachl; Società Italiana per la Mediazione delle Controversie SIMED, Roma; Soluzioni Omnia Media S.r.l.; Studio Associato PeriGeo, Consulenze, Udine; Ratatouille S.n.c.; Studio P S.a.s.; Techlab S.r.l.; Walking Fashion; WE&FI Consulting.

13 PUBLICATIONS CONCILIA's world also includes publications of essays, monographs, manuals, books and articles in leading magazines and the Internet. These popular publications, often a sell-out, have been used for the training of many thousands of professionals, in CONCILIA and other ADR providers. We continue to publish because we strongly believe that the professionalism we offer must be the synergistic result of practice and doctrine. Some of our last works: Mediation 2013 in 16 Jurisdictions worldwide, Italy Chapter, 2012, Law Business Research Ltd.-, London (UK); Mediation in Italy (part 2)", December 2011, article in Internet: Mediation in Italy (part 1)", November 2011, article in Internet: Mediazioni civili e commerciali. 30 casi di successo, Maggioli Editore, luglio 2011 La Mediazione Conviene, Maggioli Editore, luglio 2011 Codice pratico della Mediazione, Maggioli Editore, Aprile 2011 "La nuova mediazione civile e commerciale. Istruzioni per l'uso", Editrice UNI- Service, Febbraio 2011 "Codice della Mediazione nella Nuova Conciliazione, Maggioli Editore, Giugno Codice della Conciliazione in Italia e all Estero, Maggioli Editore, Luglio Conciliare conviene. I vantaggi della conciliazione stragiudiziale professionale, Maggioli Editore, aprile La gestione costruttiva del conflitto attraverso la mediazione, Quaderni di Mediazione, anno II, n. 5 - gennaio/marzo 2007, Punto di Fuga Editore. Temi di Mediazione penale, Ed. Universitarie PLUS, giugno Mediazione e Conciliazione. Ambiti applicativi e modalità di svolgimento di una nuova professione, Ed. Universitarie PLUS, Ottobre Conciliazione stragiudiziale. Un differente approccio alla risoluzione delle controversie commerciali, QUADERNI DI MEDIAZIONE, anno I, numero I settembre/novembre 2005, Punto di Fuga Editore, Cagliari. La conciliazione delle controversie: un metodo antico con un cuore moderno, MEDIARES, semestrale sulla mediazione, n 5/2005, gennaio-giugno. Remore e vantaggi della conciliazione, Temi Romana, n 1/2005.

14 CONFLICT MANAGEMENT AND A.D.R., since 1999 Accredited by the Italian Ministry of Justice for training professional mediators and managing civil and commercial mediation procedures Headquarters: 18, Via Castelfidardo ROME ITALY Tel.: Tel.: Fax: p.e.c: adr@pec.concilia.it concilia@concilia.it Skype: italianmediator Italian secondary Offices: Milan Turin Venice Udine Bergamo Reggio Emilia Modena Bologna Rimini Macerata Florence Grosseto Siena Viterbo Cagliari Oristano Olbia Reggio Calabria Vibo Valencia Palermo Catania Caltanissetta Abroad we cooperate with partners in: U.S.A. Brasil Russian Federation Congo France Spain Germany Greece United Kingdom Ireland Denmark Serbia Montenegro Slovenia Switzerland Portugal Austria San Marino Vatican