Hitachi Command Suite. Command Director. User Guide MK-90HCMD001-13

Transcription

1 Hitachi Command Suite Command Director User Guide MK-90HCMD001-13

2 2014 Hitachi, Ltd. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or stored in a database or retrieval system for any purpose without the express written permission of Hitachi, Ltd. Hitachi, Ltd., reserves the right to make changes to this document at any time without notice and assumes no responsibility for its use. This document contains the most current information available at the time of publication. When new or revised information becomes available, this entire document will be updated and distributed to all registered users. Some of the features described in this document might not be currently available. Refer to the most recent product announcement for information about feature and product availability, or contact Hitachi Data Systems Corporation at Notice: Hitachi, Ltd., products and services can be ordered only under the terms and conditions of the applicable Hitachi Data Systems Corporation agreements. The use of Hitachi, Ltd., products is governed by the terms of your agreements with Hitachi Data Systems Corporation. Hitachi is a registered trademark of Hitachi, Ltd., in the United States and other countries. Hitachi Data Systems is a registered trademark and service mark of Hitachi, Ltd., in the United States and other countries. Archivas, Essential NAS Platform, HiCommand, Hi-Track, ShadowImage, Tagmaserve, Tagmasoft, Tagmasolve, Tagmastore, TrueCopy, Universal Star Network, and Universal Storage Platform are registered trademarks of Hitachi Data Systems. AIX, AS/400, DB2, Domino, DS6000, DS8000, Enterprise Storage Server, ESCON, FICON, FlashCopy, IBM, Lotus, MVS, OS/390, RS/6000, S/390, System z9, System z10, Tivoli, VM/ESA, z/os, z9, z10, zseries, z/vm, and z/vse are registered trademarks or trademarks of International Business Machines Corporation. ipad is a trademark of Apple Inc., registered in the U.S. and other countries. All other trademarks, service marks, and company names in this document or web site are properties of their respective owners. Microsoft product screen shots are reprinted with permission from Microsoft Corporation. Notice on Export Controls. The technical data and technology inherent in this Document may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Reader agrees to comply strictly with all such regulations and acknowledges that Reader has the responsibility to obtain licenses to export, re-export, or import the Document and any Compliant Products. 2

3 Contents Preface Intended audience Product version...12 Release notes Document revision level...12 Referenced documents Document conventions Conventions for storage capacity values...14 Accessing product documentation Getting help...15 Comments Overview...17 About Hitachi Command Director...18 Features...18 What's new in Hitachi Command Director...20 Setup workflow...20 Logging in Registering a license...24 Specifying an address when you first log in Modifying your user profile...27 Hitachi Command Director graphical user interface Navigating the Help system...28 Logging out Using dashboards to quickly access vital system reports About the Hitachi Command Director dashboards Dashboard access and controls Overview of dashboard access and controls...33 Specifying dashboard reports from the Settings dialog...34 Setting a default dashboard...35 Resizing the dashboard layout

4 Exporting and downloading a dashboard to PDF Global and DataCenter dashboards default reports Total number of applications with SLO misses Response Time SLO Status report IOPS SLO Status report...38 DTR SLO Status report Application SLO Details report...40 Applications with Most SLO Misses in the Last 24 hours report Storage System Capacity Overview report...43 VMware Datastore Overview report...43 Hyper-V Filesystem Overview report...44 Pool Capacity Overview report Top 5 Busiest HNAS Nodes report HNAS Capacity Overview report HNAS Cluster Overview report Storage System Health Status report...49 Storage System Health Detail report...50 Storage System Performance Overview report...52 Planning dashboard default reports Pools dashboard default reports Top 20 Pool Utilization by Capacity report Storage Pool Health Status report Storage Pool Health Detail report Hosts dashboard default reports...57 Host Capacity Utilization Status report...57 Host Capacity Utilization Detail report Managing resources About business views Using business views...63 Displaying business views...64 Custom business view...65 Logical Group view Hosts view File Servers view...69 Storage Systems view All Applications view Applications by pool view Applications by capacity view...75 Creating a new business view Business view modification restrictions...79 Managing business views...79 Deleting business views Monitoring applications SLO overview...82 Application SLO types Understanding SLO profile recommendations...84 Managing application SLO profiles About application SLO profiles

5 Viewing application SLO profiles...86 Creating application SLO profiles...88 Editing application SLO Profiles...90 Deleting application SLO profiles...91 Accepting SLO profile recommendations Updating SLO profiles for volumes...93 Updating SLO profiles for application volumes Updating SLO profiles for pool volumes...99 Global SLO settings SLO Investigation Unit About SLO Investigation Unit Accessing the SLO Investigation Unit from the Dashboard Accessing the SLO Investigation Unit from the Resources tab Monitoring infrastructure Monitoring storage systems Storage system health thresholds Managing storage system monitoring profiles Viewing storage system monitoring profiles Creating a storage system monitoring profile Modifying a storage system monitoring profile Deleting a storage system monitoring profile Data metrics in storage system monitoring profiles Assigning monitoring profiles to storage systems Storage system monitoring settings Monitoring hosts Managing host monitoring profiles Assigning monitoring profiles to hosts Host monitoring settings Working with applications About applications Application elements Configuring applications Application creation process flow Application notes Creating applications manually Managing untagged applications Modifying applications Modifying a single application Modifying multiple applications Deleting applications Reporting on applications Application reports Accessing application reports for a selected application Accessing application reports at the folder level in a business view Application Summary report SLO Status report

6 Storage System Performance report Storage Allocation report Filesystem Utilization report SLO Profile Details report Storage Allocation Trend Storage allocation forecast trend report Specifying criteria for the storage allocation forecast trend report Application Response Time Trend report IO Utilization Trend report Storage allocation information Storage Allocation Details report Pool Utilization report Storage Path report Tier Definition report Replication Details report Total number of applications in a folder Response Time SLO Status report IOPS SLO Status report Application List report Application Capacity Comparison Trend report Specifying criteria for Application Capacity Comparison Trend report DTR SLO Status report Pool Tier Utilization Trend report Pool Tier Utilization Forecast Trend report Specifying criteria for the pool tier utilization forecast trend report Reporting on hosts Host reports Available summary host reports Summary host reports Accessing summary host reports Storage Utilization report Volume Manager Group report Available HNAS host reports HNAS host reports Accessing HNAS host reports Filesystem IO Trend report Filesystem Load Trend report HNAS Filesystem report HNAS Pool Summary report HNAS Pool Details report HNAS Shares report Protocol Op/s Trend report Total Throughput Trend report Filesystem Utilization Trend report Filesystem Utilization Forecast Trend report Hyper-V Server report Accessing the Hyper-V server report Hyper-V server report VMware host reports Accessing VMware host reports

7 VMware Datastores report ESX Server VMDKs report Volumes Mapped to ESX Server VMs report Reporting on storage systems Storage system reports Accessing storage system reports for all storage systems Accessing storage system reports for a given type of system Accessing storage system reports for a specific system Storage System Performance Overview report Storage System Capacity Overview report Pool Capacity Overview report Applications with Most SLO Misses (last 24 hours) report Performance Overview by Storage System report Storage System Capacity Trend report Specifying criteria for Storage System Capacity Trend report Storage system capacity forecast trend report Specifying criteria for the storage system capacity forecast trend report Pool Capacity Trend report Specifying criteria for Pool Capacity Trend report Pool Capacity Forecast Trend report Specifying criteria for the Pool Capacity Forecast Trend report Pool Utilization report Application Capacity Utilization report Application Capacity by Storage Class report Specifying criteria for Application Capacity by Storage Class report Application Capacity Consumption by Storage System report Application Capacity Consumption Trend by Storage System for Application report Using reports Features available in the report viewer About report viewer pagination controls Refreshing the report view Sorting a report Scheduling a report Exporting and downloading graphical reports in PDF Exporting and downloading a tabular report in Excel or XML Customizing tabular reports Saving a report Pinning reports to a selected dashboard Report gallery About the report gallery Utilization report gallery Physical Capacity by Storage System report Pool Detailed Capacity Trend report Pool Capacity by Storage System report Pool detailed capacity trend for storage system pool Pool detailed capacity forecast trend

8 Pool Usage by Application report Performance report gallery Storage Port Workload report Pool Storage Performance report Parity group utilization for pool Top 20 Busiest Storage System Ports report Specifying criteria for Top 20 Busiest Storage System Ports report Top 20 Busiest Parity Groups report Top 20 Most or Least Busy Volumes report Specifying criteria for Top 20 Most or Least Busy Volumes report Underutilized Volumes report Specifying criteria for Underutilized Volumes report Application SLO Conformance report Application SLO Conformance Details report Specifying criteria for Application SLO Conformance Details report Application volume SLO conformance details (CSV only) Storage economics report gallery Top 10 Tiers by Capacity report Underutilized Host Filesystems report Replication Capacity Distribution by Tier report Asset and Inventory report gallery Storage System Inventory report Filesystem Inventory report Physical Server Inventory report Storage Port Details report Capacity by Storage Class report Chargeback report gallery Application Storage Allocation by Tier report Application Storage Allocation by Pool report Storage Allocation by VMware VMs report Accessing reports Accessing reports from the report gallery Accessing reports from the Resources tab Administering Hitachi Command Director Administration tasks overview Managing licenses Hitachi Command Director licenses License types Updating license information Configuring Storage System Collectors About storage system data collection Viewing information about Storage System Collectors Prerequisites for configuring Storage System Collectors Configuring Storage System Collectors Modifying Storage System Collectors Deleting Storage System Collectors Viewing storage system data collection history Viewing details about a specific Storage System Collector Modifying how often data is refreshed Manually refreshing data

9 Enabling and disabling Storage System Collectors Enabling and disabling storage systems Configuring Host Collectors Host discovery and agentless data gathering mechanism Host access requirements Viewing Host Collector information Enabling host discovery and data collection Prerequisites for host discovery on other subnets Configuring a new Host Collector Configuring a new vcenter Collector Launching Host Collector to discover hosts Discovering hosts on the current subnet Discovering hosts by specifying a range of host IP addresses Discovering hosts by specifying a list of host IP addresses Modifying Host Collector Refreshing Host Collector data Deleting Host Collectors Viewing information about discovered hosts Viewing information about discovered ESX hosts Viewing information about discovered HNAS hosts Validating host connectivity Specifying host login settings Modifying host login settings for specific hosts Specifying data collection refresh frequency Deleting hosts Organizing resources by tagging Managing custom tags and tag categories Managing scheduled reports Stopping scheduled reports Configuring servers Configuring LUN Owner settings About LUN Owner configuration LUN Owner creation scenarios Impact of LUN Owner configuration changes on applications Excluding volumes from LUN Owner Including volumes in LUN Owner List of applications affected by LUN Owner volumes Specifying how applications are automatically created Creating applications automatically Impact of switching to a different auto-create option Managing Hitachi Command Director users About user management Viewing user information Deleting users A Using Host Collector in a secure environment Host Collector in a secure environment Data gathered with and without root access Ports and services used Ping (Initial discovery)

10 SNMP Telnet Connection Protocols Protocols for UNIX systems Protocols for Microsoft Windows systems Common services that must be enabled Services on Windows hosts Service on UNIX hosts Network impact Performance impact B Setting up configuration gathering operation using sudo Configuration gathering operation using sudo Binary used for configuration gathering operation Commands used by Gather binary Requirements for account used for configuration gathering operation Sample content of sudoers file Glossary Index

11 Preface This manual provides information about Hitachi Command Director (HCmD). Intended audience Product version Release notes Document revision level Referenced documents Document conventions Conventions for storage capacity values Accessing product documentation Getting help Comments Preface 11

12 Intended audience This document is intended for users of the Hitachi Command Director. You should have a working knowledge of the following: Hitachi Device Manager, Hitachi Tuning Manager, and Tiered Storage Manager Storage system and performance concepts Service Level Objectives (SLOs) and Service Level Agreements (SLAs) The use of Hitachi Command Director and all Hitachi Data Systems products is governed by the terms of your agreements with Hitachi Data Systems. Product version This document revision applies to Hitachi Command Director v8.0.1 or later. Release notes Read the release notes before installing and using this product. They may contain requirements or restrictions that are not fully described in this document or updates or corrections to this document. Release notes can be found on the documentation CD or on the Hitachi Data Systems Support Portal: Document revision level Revision Date Description MK-90HCMD November 2010 Initial release MK-90HCMD December 2010 Revision 1, supersedes and replaces MK-90HCMD MK-90HCMD May 2011 Revision 2, supersedes and replaces MK-90HCMD MK-90HCMD August 2011 Revision 3, supersedes and replaces MK-90HCMD MK-90HCMD November 2011 Revision 4, supersedes and replaces MK-90HCMD MK-90HCMD March 2012 Revision 5, supersedes and replaces MK-90HCMD MK-90HCMD July 2012 Revision 6, supersedes and replaces MK-90HCMD Preface

13 Revision Date Description MK-90HCMD August 2012 Revision 7, supersedes and replaces MK-90HCMD MK-90HCMD November 2012 Revision 8, supersedes and replaces MK-90HCMD MK-90HCMD February 2013 Revision 9, supersedes and replaces MK-90HCMD MK-90HCMD May 2013 Revision 10, supersedes and replaces MK-90HCMD MK-90HCMD October 2013 Revision 11, supersedes and replaces MK-90HCMD MK-90HCMD April 2014 Revision 12, supersedes and replaces MK-90HCMD MK-90HCMD August 2014 Revision 12, supersedes and replaces MK-90HCMD Referenced documents The following Hitachi referenced documents are available for download from the Hitachi Data Systems Support Portal: Hitachi Command Director Installation and Configuration guide, MK-90HCMD002 Hitachi Command Director Release Notes, RN-90HCMD003 Hitachi Command Director CLI Reference Guide, MK-90HCMD004 Hitachi Command Director API Reference Guide, MK-90HCMD005 Hitachi Command Suite System Requirements, MK-92HC209 Hitachi Command Suite documentation Hitachi Command Suite Tuning Manager documentation Hitachi Command Suite Tiered Storage Manager documentation Document conventions This document uses the following typographic conventions: Convention Bold Italic Monospace Description Indicates text on a window, other than the window title, including menus, menu options, buttons, fields, and labels. Example: Click OK. Indicates a variable, which is a placeholder for actual text provided by the user or system. Example: copy source-file target-file Note: Angled brackets (< >) are also used to indicate variables. Indicates text that is displayed on screen or entered by the user. Example: pairdisplay -g oradb Preface 13

14 Convention Description < > angled brackets Indicates a variable, which is a placeholder for actual text provided by the user or system. Example: pairdisplay -g <group> Note: Italic font is also used to indicate variables. [ ] square brackets Indicates optional values. Example: [ a b ] indicates that you can choose a, b, or nothing. { } braces Indicates required or expected values. Example: { a b } indicates that you must choose either a or b. vertical bar Indicates that you have a choice between two or more options or arguments. Examples: [ a b ] indicates that you can choose a, b, or nothing. { a b } indicates that you must choose either a or b. This document uses the following icons to draw attention to information: Icon Label Description Note Calls attention to important or additional information. Tip Provides helpful information, guidelines, or suggestions for performing tasks more effectively. Caution Warns the user of adverse conditions or consequences (for example, disruptive operations). WARNING Warns the user of severe conditions or consequences (for example, destructive operations). Conventions for storage capacity values Physical storage capacity values (for example, disk drive capacity) are calculated based on the following values: Physical capacity unit Value 1 kilobyte (KB) 1,000 (10 3 ) bytes 1 megabyte (MB) 1,000 KB or 1,000 2 bytes 1 gigabyte (GB) 1,000 MB or 1,000 3 bytes 1 terabyte (TB) 1,000 GB or 1,000 4 bytes 1 petabyte (PB) 1,000 TB or 1,000 5 bytes 1 exabyte (EB) 1,000 PB or 1,000 6 bytes Logical storage capacity values (for example, logical device capacity) are calculated based on the following values: 14 Preface

15 Logical capacity unit Value 1 block 512 bytes 1 KB 1,024 (2 10 ) bytes 1 MB 1,024 KB or 1,024 2 bytes 1 GB 1,024 MB or 1,024 3 bytes 1 TB 1,024 GB or 1,024 4 bytes 1 PB 1,024 TB or 1,024 5 bytes 1 EB 1,024 PB or 1,024 6 bytes Accessing product documentation Product user documentation is available on the Hitachi Data Systems Portal: Check this site for the most current documentation, including important updates that may have been made after the release of the product. Getting help Hitachi Data Systems Support Portal is the destination for technical support of your current or previously-sold storage systems, midrange and enterprise servers, and combined solution offerings. The Hitachi Data Systems customer support staff is available 24 hours a day, seven days a week. If you need technical support, log on to the Hitachi Data Systems Support Portal for contact information: Hitachi Data Systems Community is a new global online community for HDS customers, partners, independent software vendors, employees, and prospects. It is an open discussion among these groups about the HDS portfolio of products and services. It is the destination to get answers, discover insights, and make connections. The HDS Community complements our existing Support Portal and support services by providing an area where you can get answers to non-critical issues and questions. Join the conversation today! Go to community.hds.com, register, and complete your profile. Comments Please send us your comments on this document to doc.comments@hds.com. Include the document title and number, including the revision level (for example, -07), and refer to specific sections and paragraphs whenever possible. All comments become the property of Hitachi Data Systems Corporation. Preface 15

16 Thank you! 16 Preface

17 1 Overview This module describes how to start using Hitachi Command Director. About Hitachi Command Director Features What's new in Hitachi Command Director Setup workflow Logging in Registering a license Specifying an address when you first log in Modifying your user profile Hitachi Command Director graphical user interface Navigating the Help system Logging out Overview 17

18 About Hitachi Command Director Hitachi Command Director (HCmD) centralizes storage management reporting across the Hitachi Command Suite by providing business application views of Hitachi storage infrastructures. Hitachi Command Director also provides a way to easily align Hitachi storage assets with the applications and business functions that rely on them. By monitoring key performance indicators from various Hitachi Storage Suite products, Hitachi Command Director enables consolidated storage reporting by applications, business units, and storage tiers. Application specified storage service level objectives based on storage capacity and performance requirements can be established and proactively monitored to ensure that service levels are being met. Hitachi Command Director correlates storage system configuration data from Hitachi Device Manager (HDvM), performance data from the Agent for RAID instances, storage tier data from Tiered Storage Manager (HTSM), and storage utilization data from the hosts (that is, your application hosts). Host Collector discovers hosts on your network and gathers their file system and storage utilization information, providing end-to-end mapping of the path from the host to the storage system volumes. Thus, Hitachi Command Director provides a single point of access for the following tasks: Monitoring application storage. Define corporate-wide standard Service Level Objectives (SLOs) for all your applications and issue proactive alerts when application SLOs are at risk. Monitoring Hitachi enterprise storage health. You can detect potential storage system performance problems. You can also outsource the function of keeping your storage systems running optimally and finding root causes of problems if they arise. Generating Key Performance Indicator reports that align your storage allocation, performance, and trend data with your business organization. Related concepts Features on page 18 Setup workflow on page 20 Features Hitachi Command Director includes these key features: A global dashboard that provides you access to real-time enterprise storage information that enables you to monitor the overall health of your storage resources. 18 Overview

19 When you first logon to Hitachi Command Director, you see the dashboard. The dashboard provides a quick overview of the health of your storage environment. It enables you to quickly identify potential problem areas that need further investigation. The application SLO Investigation Unit that lets storage administrators quickly identify potential cause of application SLO miss and SLO violation. When you view an SLO miss for a specific application on the global dashboard, you can use the SLO Investigation Unit to drill-down into the specific application details, understand the various factors that resulted in SLO miss, and apply your best practices for managing the miss and take pre-emptive actions before an SLO violation occurs. A report gallery that provides fast and simple access to performance and capacity utilization reports of your storage systems and servers. It provides the ability to create your own fully-customized reports by simply choosing columns and sort criteria and save these reports for future reference or reuse. The gallery includes these predefined reports: Asset and Inventory reports that provide quick inventory of your data center assets such as storage systems and servers. Storage economics reports that analyze your capacity and application data utilization with respective to Hitachi storage tiers. Storage utilization reports for waste and reclaim identification or chargeback support. Chargeback reports that provide insight into your capacity consumption and allocation at an application or host per tier or per pool level. This is useful when calculating charge back storage consumption with respect to application or host owners. Storage performance reports that quickly identify busiest storage resources across the data center. Application tagging that provides the flexibility to map storage and application to your business structure. An option to create applications automatically from the LUN Owner information, logical groups, or hosts discovered in your environment. Once set, this option enables automatic creation of applications when HCmD Host Collector performs agentless data gather from remote hosts and storage systems at specific intervals or on demand. Related concepts About Hitachi Command Director on page 18 What's new in Hitachi Command Director on page 20 Setup workflow on page 20 Overview 19

20 What's new in Hitachi Command Director Hitachi Command Director includes the following new or enhanced functionality: Support for installation of HCmD server and HCmD Host Collector on Red Hat Enterprise Linux v6.4 and v6.5. Separate user roles for Admin and View users enable you allow to users limited access, including viewing reports and business views, and customizing dashboards. Users with the View role are not able to perform administrative tasks. Support for HNAS v11.3. Support for VMware ESXi 5.5. Enhanced reporting of the mapping of ESX (VMDK) to VM to LUNs with the Volumes Mapped to ESX Server VMs report. Reporting support for global-active device (GAD). Support for HNAS internal SMU setup. Setup workflow After installing Hitachi Command Director software, you must perform some initial setup tasks to configure the system. The following table summarizes the initial setup workflow. Users with the View role cannot perform setup, except that they must specify an address when they first log in. Setup task Description Section reference Log on to HCmD Web UI Set up server and notification Add Storage System Collectors Add Host Collectors Initial logon to HCmD Web UI. This procedure also includes: Registering the license key Specifying your address Set up the SMTP server to send notifications automatically for Service Level Objective (SLO) alerts and scheduled reports. Set up to receive notifications. Configure storage system data collection to enable HCmD to collect configuration data from Hitachi Device Manager and storage system performance data from Agent for RAID, and collect configuration data from supported third party storage systems. Add/configure Host Collectors to discover hosts in your network and gather their file system and storage utilization information. Logging in on page 23 Registering a license on page 24 Specifying an address when you first log in on page 26 Configuring servers on page 355 Specifying an address when you first log in on page 26 Configuring Storage System Collectors on page 319 Host discovery and agentless data 20 Overview

21 Setup task Description Section reference gathering mechanism on page 330 Set the option to create applications automatically or create new applications manually. Perform manual refresh to gather storage system or host data (optional) Create custom categories/tags (optional) Create new SLO profiles or modify the default SLO profile (optional) Manage unassigned applications Create custom business views if the preconfigured business views does not suit your requirements. Or, use preconfigured business views that HCmD provides. Applications for the Device Manager Logical Groups are created automatically by default after installation. You can change the default configuration and set to create applications automatically from LUN Owners or hosts configured in your environment. You can also choose to create new applications manually in a custom business view. Manual refresh gathers data before the next scheduled collection and updates reports with the latest information. Hitachi Command Director (HCmD) comes with predefined set of tags and tag categories you can use to create a custom business view that matches your organization structure. If these predefined tags or tag categories do not apply to your business structure, you can create custom categories and tags to organize your resources according to your business structure. HCmD provides a default SLO profile that includes the Average Storage Response Time SLO type. You can create new SLO profiles using the supported SLO types and assign them to applications, or modify the default SLO profile. Unassigned applications are created automatically during the discovery of storage systems or hosts by HCmD. Unassigned applications are also those when you fail to assign them to custom tags. To monitor these applications, you must assign these applications to a relevant tag in your business view. Create a custom business view that represents the organization of resources in your environment. You can also use preconfigured business views provided by HCmD to organize your resources. Creating applications automatically on page 367 or Creating applications manually on page 135 Manually refreshing data on page 327 Managing custom tags and tag categories on page 352 Creating application SLO profiles on page 88 or Modifying application SLO profiles on page 100 Creating applications manually on page 135 Creating a new business view on page 77 or Custom business view on page 65 Setup task Description Section reference Log on to HCmD Web UI Initial logon to HCmD Web UI. This procedure also includes: Logging in on page 23 Overview 21

22 Setup task Description Section reference Set up server and notification Add Storage System Collectors Add Host Collectors Set the option to create applications automatically or create new applications manually. Perform manual refresh to gather storage system or host data (optional) Create custom categories/tags (optional) Create new SLO profiles or modify the default SLO profile (optional) Manage unassigned applications Registering the license key Specifying your address Set up the SMTP server to send notifications automatically for Service Level Objective (SLO) alerts and scheduled reports. Set up to receive notifications. Configure storage system data collection to enable HCmD to collect configuration data from Hitachi Device Manager and storage system performance data from Agent for RAID, and collect configuration data from supported third party storage systems. Add/configure Host Collectors to discover hosts in your network and gather their file system and storage utilization information. Applications for the Device Manager Logical Groups are created automatically by default after installation. You can change the default configuration and set to create applications automatically from LUN Owners or hosts configured in your environment. You can also choose to create new applications manually in a custom business view. Manual refresh gathers data before the next scheduled collection and updates reports with the latest information. Hitachi Command Director (HCmD) comes with predefined set of tags and tag categories you can use to create a custom business view that matches your organization structure. If these predefined tags or tag categories do not apply to your business structure, you can create custom categories and tags to organize your resources according to your business structure. HCmD provides a default SLO profile that includes the Average Storage Response Time SLO type. You can create new SLO profiles using the supported SLO types and assign them to applications, or modify the default SLO profile. Unassigned applications are created automatically during the discovery of storage systems or hosts by HCmD. Unassigned applications are also those when you fail to assign them to custom tags. To monitor these applications, you must assign these Specifying an address when you first log in on page 26 Configuring servers on page 355 Specifying an address when you first log in on page 26 Configuring Storage System Collectors on page 319 Host discovery and agentless data gathering mechanism on page 330 Creating applications automatically on page 367 or Creating applications manually on page 135 Manually refreshing data on page 327 Managing custom tags and tag categories on page 352 Creating application SLO profiles on page 88 or Modifying application SLO profiles on page 100 Creating applications manually on page Overview

23 Setup task Description Section reference applications to a relevant tag in your business view. Create custom business views if the preconfigured business views does not suit your requirements. Or, use preconfigured business views that HCmD provides. Create a custom business view that represents the organization of resources in your environment. You can also use preconfigured business views provided by HCmD to organize your resources. Creating a new business view on page 77 or Custom business view on page 65 Related tasks Registering a license on page 24 Specifying an address when you first log in on page 26 Logging in on page 23 Logging in To log on to Hitachi Command Director (HCmD), you require the following information: Hitachi Command Director web URL User ID Password License key, if not already registered. You can obtain this information from your administrator, who is responsible for setting up your user account in Device Manager. To log on to Hitachi Command Director: Procedure 1. In a web browser, enter the Hitachi Command Director URL: HCmD-server-address: IP address or host name of the Hitachi Command Director server. port-number: Port number of the Hitachi Command Director server, default is To access Hitachi Command Director in secure mode, enter the following URL: HCmD-server-address: IP address or host name of the Hitachi Command Director server. Overview 23

24 port-number: The SSL port number of Hitachi Command Director server is Note: If your administrator has set up a shortcut, you can launch Hitachi Command Director from the appropriate Start menu folder. 2. Enter a user ID and password to log in. 3. Click Login. Result The first time you log in, you are required to: Specify a valid license key. Enter your address to receive Service Level Objective (SLO) alerts and scheduled reports. When you log in to Hitachi Command Director, the dashboard appears. Note: When using Internet Explorer on Windows Server 2003, 2008, and 2012, the browser security setting for enhanced security is enabled by default. This might cause the following conditions: The animation that indicates the status of the loading process does not move. Files cannot be downloaded from servers on which HTTPS is enabled. To resolve either of these conditions, disable the advanced security configuration in the Internet Explorer security settings. When using Internet Explorer 9 or 10, the following events may occur: An error message prompting you to install Adobe Flash Player appears, even though the correct version of Adobe Flash is already installed. The help content is not displayed properly. If either of these events occur, disable Active X Filtering, register the IP address or host name of the management server in the Internet Explorer Compatibility View Settings, and press F5 to refresh the browser window. Related concepts About the Hitachi Command Director dashboards on page 32 Related tasks Specifying an address when you first log in on page 26 Registering a license on page 24 Registering a license Users with the View role cannot register licenses. 24 Overview

25 Register a license in any of the following cases: You are accessing Hitachi Command Director (HCmD) for the first time after installation. You cannot access the web UI without a license. A license is not registered. A license is expired. When adding licenses for additional capacity. Procedure 1. Enter the Hitachi Command Director URL. Note: If your administrator has set up a shortcut, you can launch Hitachi Command Director from the appropriate Start menu folder. If you are accessing Hitachi Command Director for the first time after installation, the License Configuration window appears. In this case, register the license key, and then log in. 2. In the login window, click License. Figure 1-1 Initial license configuration 3. In the Device Manager pane of License Configuration window, specify the following license settings for Device Manager. IP Address: enter the IP address for Device Manager. Port: enter the Device Manager HTTP or HTTPS port (the default port is for HTTP and for HTTPS). SSL: select the check box to enable secure sockets layer (SSL) communication between the Hitachi Command Director server and Device Manager server (when selected, the port automatically changes to 22016). Overview 25

26 Note: Before you select the SSL checkbox, make sure that SSL is enabled on the Device Manager server. For more information about enabling SSL on the Device Manager server, see the Hitachi Command Suite Configuration Reference Guide. User ID: this is the Device Manager instance user account used by the system, and the user ID is always system (you cannot change it). Password: enter the password of the system user account for Device Manager. 4. In the Enter License pane for Key, enter the Hitachi Command Director license key and click OK. Result If you are registering the license key for the first time, you are prompted for your address. After you register a license, the value in the Licensed Capacity column of the License Details pane shows the storage capacity from the registered license. However, if you have registered an unlimited storage capacity license of any storage system, the licensed capacity displays Unlimited after you configure the Storage System Collectors in Hitachi Command Director, and refresh the gathered storage system configuration data. Note: The model information for all storage systems is populated only after you perform a data refresh. Related concepts Hitachi Command Director licenses on page 309 Related tasks Configuring Storage System Collectors on page 319 Manually refreshing data on page 327 Specifying an address when you first log in on page 26 Managing licenses on page 309 Specifying an address when you first log in Your is associated with your user account and is used to send Service Level Objective (SLO) alerts and scheduled reports. Note: Your administrator must configure the server before you can specify your address. 26 Overview

27 Procedure 1. In the User dialog box, enter your address in the field. 2. Click Save. Related tasks Modifying your user profile on page 27 Modifying your user profile In your user profile, you can only change your address. address is used to send you alerts and reports. Note: You can only manage your own user account. You cannot manage other users, even if you are an administrator. Procedure 1. In the control bar, click System to open the Edit User Profile dialog. 2. Modify the address. Note that you cannot change your user ID, role, name, or description. 3. When you have finished, click OK. Hitachi Command Director graphical user interface The Hitachi Command Director (HCmD) graphical user interface (GUI) is organized into the following areas: Dashboard When you log in to Hitachi Command Director, the initial screen is the Global dashboard. You can launch reports that provide you with quick access to near real-time status of your applications and storage health of your enterprise. There are also pre-configured dashboards labeled DataCenter, Planning, Pools, and Hosts. You can customize all except the Global dashboard to show only the reports you want. Navigation pane Use the navigation pane to the left in the Resources and Administration tabs to access business views and administration settings. You can also access reports for hosts, applications and storage systems from the Reports tab. Overview 27

28 Content pane The content pane also includes the Additional Reports list, where you can select additional available reports for the selected folder, host, or application. Control bar Use the control bar to view and access the following information: User ID: When you are logged in, your user ID appears in the User button. License violation: The License button turns red when the license expires or the data exceeds the licensed capacity. Online Help: To view the Hitachi Command Director online help, click Help. Global tabs area Access the main features of Hitachi Command Director in the Dashboard, Resources, Reports, and Administration tabs. About button The About button provides a brief description of Hitachi Command Director and includes the current version and node ID. Related concepts Setup workflow on page 20 Related tasks Navigating the Help system on page 28 Using reports on page 247 Navigating the Help system The Hitachi Command Director Help system is an information resource you can use to locate concept and task information applicable to your work objectives. Access the online Help by clicking Help on the control bar. This Help system is also context-sensitive; when you click? (question mark icon) from within a specific window in the web client, you are presented with information that pertains to the task you are performing. From any topic, click Show All Contents to launch the navigation pane, access to the contents, index, search functions, and glossary. In this Help, books are used to group topics that are related to the subject of the book. By default, when you launch the Help navigation pane, all books are closed. When you open a book, topic content is displayed in the right viewing pane. The topic content is displayed in the viewing pane until you open another book or topic. 28 Overview

29 Navigating among topics As you open books and browse to topics of interest, you may want to revisit topics that you have recently viewed. You can navigate among previously viewed topics by right-clicking in the current topic and selecting the applicable Back or Forward options from the menu. Use the links under Related topics to find information related to a specific topic. Use the breadcrumbs at the top of each topic to move to more conceptual information about a specific task or procedure. Using the navigation buttons Contents Open book icons in the navigation pane to reveal topic entries and sub sections. As you move through the Help, the contents tracks the different topics that you access by highlighting them. Index Provides an alphabetical list of subjects contained in the Help. You can scroll though the entries, or type a word to navigate to related topics. Click an entry to view the topic information. Search Allows you to search for occurrences of a word or phrase. Type in the word you want to search for and then click the search icon. In the resulting list, click a topic name to view the topic. Glossary Provides brief explanations for the terms used in Hitachi Command Director. Related concepts Setup workflow on page 20 Related tasks Logging in on page 23 Logging out For security reasons, log out when you have finished using Hitachi Command Director. To log out of Hitachi Command Director, click Logout on the control bar. Related tasks Logging in on page 23 Overview 29

30 30 Overview

31 2 Using dashboards to quickly access vital system reports This module introduces the Hitachi Command Director dashboards, which include reports that show the status or health of your applications, enterprise storage components, datastores, and storage devices in your enterprise. About the Hitachi Command Director dashboards Dashboard access and controls Global and DataCenter dashboards default reports Planning dashboard default reports Pools dashboard default reports Hosts dashboard default reports Using dashboards to quickly access vital system reports 31

32 About the Hitachi Command Director dashboards The Hitachi Command Director (HCmD) dashboards provide a quick and convenient means of accessing the status of your applications and storage health through a collection of relevant reports in the following categories: Global DataCenter Planning Pools Hosts The dashboards are preconfigured with reports that provide a starting point. All but the Global dashboard can be customized with reports of your choice or deleted. You can also create up to 5 additional dashboards and add your choice of reports to each one. All together, the Dashboard tab can display a total of 10 dashboards. The dashboards reveal your application health, based on real-time service level objective (SLO) information, and provide a resource summary report that displays the capacity and performance data of your storage resources, and health of the datastores in your enterprise. Application storage health The Hitachi Command Director dashboards display a summary of status information for all applications that are currently monitored based on defined storage SLOs, which can match operation guidelines set for the implementation of service negotiated under a service level agreement (SLA). An SLO profile groups storage SLOs and associates the SLOs with an application. When an application is assigned an SLO profile, the performance of its storage is monitored to ensure compliance with every SLO threshold (specified in the table below). To enable storage-oriented service solutions (SOSS), you can: Monitor application storage SLOs to ensure that your storage infrastructure provides adequate service to your applications. Take timely action when SLO violations occur. SLO status OK (green) Borderline (yellow) Miss (red) SLO violation None. The application storage is below its threshold (not in jeopardy) and working normally. Warning. The application storage has exceeded its threshold and is at a greater risk of failing. Error. The application storage has exceeded its threshold. Immediate attention is required. 32 Using dashboards to quickly access vital system reports

33 SLO status Unmonitored (gray) SLO violation Not applicable. This application has not been assigned any SLO, and is therefore not monitored. Hitachi enterprise storage health The Hitachi Command Director dashboards provide a snapshot of your enterprise-wide storage system health. Application specified storage SLOs based on storage capacity and performance requirements can be established and proactively monitored to ensure that service levels are being met. The dashboards also provide a quick overview of the physical capacity across all storage systems within your company. They help you gain insight into your storage capacity, identify unused capacity, and track storage utilization. Hitachi Command Director complements Hitachi Command Suite by enabling Hitachi enterprise storage customers to streamline their business level storage reporting and provide further insights into how their Hitachi storage environments can be better utilized and optimized. It also reports on the storage consumption to help you assign storage effectively and plan new purchases of storage, if necessary. Datastore health The Hitachi Command Director dashboards provide information you need to monitor the health of datastores in discovered VMware servers in your environment. The dashboards provide you with an insight into storage allocation, usage, and consumption details of each of these datastores. They also provide you with the current snapshot of your enterprise-wide Hitachi Dynamic Provisioning (HDP) pool capacity and its usage. Storage trends You can use the dashboards to view trends for allocation and capacity. You can also access associated forecasts. This information enables you to plan and anticipate your storage requirements. Related tasks Dashboard access and controls on page 33 Dashboard access and controls Overview of dashboard access and controls Using dashboards to quickly access vital system reports 33