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1 Management Information Systems and their role in Total Quality Management "A Study in qualified industrial zone in Mafraq- Jordan" Dr. Ziad.M. S. Almashaqba Assistant professor King Abdulaziz University (KSA) Abstract The study aimed to investigate the impact of management information systems on some of the chosen criterion of the total quality management. The importance of the study comes from knowing the relations between the modern managerial concepts and the new developed technology in management information systems and knowing the impact of this technology on total quality management. Results show a statistical impact of management information systems on the institutional performance, a statistical impact of management information systems on reliability and no statistical impact of management information systems on the team work. The study recommended in continuous of studying the relation between the management information systems and the total quality management. Key words: Information Technology (IT), Business Performance, Quality, Time Reduction, Cost / Benefit, Qualified Industrial Zone (QIZ). 1. Introduction: We live these days in the era of acceleration in technological inventions in all fields of life, among these inventions there is a huge development in information technology, and the more these developments administrators in business organizations to cope with such innovations to be harnessed to achieve the objectives of their organizations and to preserve a suitable place between private organizations and operating in the same industry or service. Among this modern management in global organizations is total quality management and which has worked to change the balance and prejudices for industries and services known after as they attribute to an advanced country is especially developed countries, where it appeared. TQM first appeared in Japan and has been implemented in companies able to invade Western societies through excellence and superiority in most aspects of performance, reliability and efficiency, competitive price and all through the application of standards called Total Quality Management. Here we find ourselves between two distinct service business organizations of all types and sizes and purposes, information technology-based advanced technological equipment as well as the principles of important management and modern also must therefore look forward to the presence what links these two concepts and how to serve each organization and a private TQM under Technology and new information from modernity and development. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 757

2 2. Study Problem: Business organizations are racing to take advantage of all the new information technologies, and through the application of modern different management concepts, and highlights the problem of the need to know the extent of the impact imposed by Management Information Systems (MIS), through its various elements on total quality management. The problem of the study centered on link the important concepts and tools of modern management, namely: total quality management and management information systems, where in recent decades, especially in the new millennium technological developments enormous changed the traditional method for managing business organizations and the researcher believes that there is a real problem which is the extent to which we harness modern information technology to benefit from the principles of total quality and to assure the relation between them, but to what extent?? Here, the question remains that we want to answer through this study. 3. The importance of the study: The study highlights the importance of identifying the relationships between concepts of modern management and advanced modern technology in management information systems and identify the impact of this technology and the use of its various elements on the advanced management using total quality management. 4. Objectives of the Study: The study aims to identify the impact of management information systems in total quality management through the statement of the relationship between them, also aims to identify the dimensions of the overall quality of the three selected by the researcher and their vulnerability management information systems and especially in industrial organizations. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 758

3 Study Model: MIS TQM principles Performance Management Information Systems Creditability Teamwork Hypotheses: H0 1: There is a statistically significant relationship between management information systems and corporate performance. H0 2: There is no statistically significant relationship between management information systems and reliability. H0 3: There are statistically significant relationships between MIS and teamwork. 5. Methodology of the Study: Society and the Sample of the Study: The study population consists of three administrative levels in qualified industrial zone in Al Mafraq, and has been selected from the staff of these companies and randomly from communities research, where their number was (189) employees, the questionnaire were distributed to (97) employees with (51.82%) of the study, which is acceptable for the purposes of this discussion, and after excluding (9) questionnaires for not being subject to the conditions required, (88) questionnaire recovered and were analyzed from the questionnaires with (90.72%) of the study. Study Tool: Depending on the theoretical side and previous studies, the researcher developed a measurement tool after MIS on total quality management and resolution were used to that end created where two sections: personal information about the research sample and the second section included (27) Related paragraph. Model was adopted Likert scale (strongly agree, agree, neutral, disagree, strongly disagree) and giving it marks (1,2,3,4,5) respectively paragraphs positive and negative reversible paragraphs, and adopted the arithmetic mean by the following standards and as shown next to each (Mashaqbeh, 2003). 1. ( ) a high degree. 2. ( ) medium degree. 3. ( ) a low degree. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 759

4 Tests of Research Tool Believe tool The questionnaire in the development stage has been sent to of a number of specialists in the field of management information systems and TQM, their notes were studied before the distribution of resolution in its final form is on the sample. Stability tool The study used the internal consistency coefficient Cronbach alpha Cronbach's Alpha, where the ratio was high, indicating to understand the content of the questions by the respondents as follows: Table (1) the value of reliability coefficient for the deportation of the study: Dimension Research questions Cronbach alpha Performance Reliability Teamwork MIS Statistical Methods Used: (1). Cronbach s alpha test for internal consistency to measure the reliability of the study. (2). Descriptive method and analysis through the use of frequency distribution tables and percentages and averages and standard deviations to measure the extent of the practice group. (3). Multiple regression analysis. 7. Procedural Definitions: (1). Management Information Systems (MIS): A group of elements that interact with each other through the treatment process in order to reach a result is utilized by the decision maker. (2). Total Quality Management (TQM): Appropriate for use means the suitability of the product for industry standards and is also considered management philosophies include all elements of the administrative functions of the contribution in the development of the organization in a competitive mode. (3). Performance: It means the basic characteristics of the product and for making do and get the job done efficiently. (4). Reliability: Defined as the stability performance over a period of time, or is the response of the product for performance whenever we want to use. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 760

5 Theoretical background and previous studies: MIS defined as a set of components that interact with each other through what is known as the operations so that it is processed to become valuable help to take administrative decision, and if these elements are data that is meaningful, the treatment process includes input and arrangement, publishing and distribution and cancellation and added to turn this data into information, and thus can Director at various administrative levels administrative decision based on this information. Data for information Appeared in the previous definition concepts are: data, information and appears at first glance that they are synonymous to one meaning, but that this talk may be true only for the purposes of language exams different similarity linguistic between them but from the standpoint of studying management information systems see the big difference between them: 1. Data Data is defined as raw facts immature so they are intended Facts and Figures The codes are entered into a computer through the keyboard Key Board and which we mentioned where the intervention of the computer but do not have any meaning at this stage. 2. Information. Information is defined as processed facts any treatment when processing data in a computer is converted into information so as to take advantage of them and become meaningful. 3. The concept of information systems The concepts of systems basis of the information systems and accommodate these concepts and terminology helps to absorb other concepts related to information systems development also helps to link concepts, and concept is information intellectual formulated in the form of a general term to indicate a process or an event or a particular thing and come this formulation visualization of intellectual or sensory experience or a combination of both. Some believe wrongly that management information systems are only converting paperwork to electronic acts lead to electronic calculations. As some think that just the acquisition of computer and learn it off sponsor to provide solutions to the problems faced by management and decision-making. Today the industrial revolution integrated information revolution, which plays an important role in the field of information technology, hardware and software, communications, and the emergence of the term decision support in the midseventies need for management to filter information as beyond the traditional role of management information systems and provides new outlook in the role of computers in administrative organizations. Multiple definitions of information systems in terms of words used, but consistent in terms of meaning and can be considered for information systems as a set of processes that receive input certain produce outputs specific nature of COPY RIGHT 2013 Institute of Interdisciplinary Business Research 761

6 these inputs, processes and outputs governed or determined the nature of the objectives pursued by the system to achieve them. 4. Management Information Systems The word system (System) as a concept found since the last century and quickly spread to become using widely and pictures of many that became associated with a lot of various aspects of life, We hear the economic system and the political system, information System word system (System) similar and differed uses therefore knows the system as "a set of interrelated elements that interact together to achieve common goals and specific objectives (Mansour, Mohammed, 1999, p 12) The system is a set of components or parts that are integrated with some are governed relations and mechanisms of action of certain in a specific range is intended to achieve a particular goal which type of information systems, which are designed to provide administrators in the organization with the necessary information for planning, organization and command and control on the activity of the organization, or to help them make decisions (Hassania, 1998, p 53). Others define management information systems as a set of interconnected parts, One part includes fast processing methods for information using a computer and interested in another part of the application of statistical methods and sports in Solve problems and cares third part in the simulation thinking through computer programs (Alsabah and Alsabbagh, 1995, p 344), also known as the integrated system which connects between the user and the machine in order to provide information to support the various administrative processes and functions of decision-making entity (Khoury, 1998, p. 27), also known as the system depends on the computer and provides information to managers in the administrative level in the form of periodic reports and reports or special to strengthen the administrative process of planning and control and support the activities of decision-making as the MIS serve managers who want to get reports weekly, monthly or annual reports on the activities of the organization and also the management decision support systems (Bakri and Sultan, 2001, p 54). It is, we believe that management information systems is an important component part of parts of the overall system, a computerized management information systems where these systems is closely linked closely to the administrative decisions. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 762

7 5. MIS properties: There are systems in all areas of military, administrative and economic, social and commercial, civil and public and private, large and small. These systems constitute a distinct type of systems is characterized by the following characteristics: 1. It is a subtype of the overall system of the organization and this means that the information systems are operational and functional systems and due to the comprehensiveness of the events of the organization see that MIS is only an integrated system of systems of partial manuscript of communication and transmission of data among subsystems. 2. The first task for management information systems is limited to input relevant to different aspects of activity internal and external sources. 3. The second major task of the system is to process the data that have been collected, regardless of the treatment means, whether manual or technological (Bakri, 2002) Components of computerized management information systems. Most researchers agree that management information systems computerized based on five key elements, as researcher cited in the former definitions, and these components are: individuals, data and computer hardware and software and procedures, (Taha, 1999, p 752): Benefits of Management Information Systems The talk about the benefits of management information systems confirms that the organization needs to these systems to carry out their activities and their effectiveness in order to achieve the goals that you want to achieve them in the levels of administrative whole and achieve their functions in the planning, organization and control and decisionmaking need a durable and sustainable information to implement these functions, and this benefit the organization in the following areas, ( Louden, 2007). 1) To provide information to different administrative levels when needed in order to exercise its functions in the planning, organization, direction and control. 2) Identify the channels of communication horizontally and vertically, and clarified between the administrative units of the organization to facilitate retrieval. 3) Evaluation of an organization's activities and evaluate the results in order to correct deviations. 4) Create the appropriate conditions for the administrative decision-making, and the processing of appropriate information and briefly in a timely manner. The concept of Total Quality Management Under the circumstances and new global, no longer management concepts and completion of the work as it is in the past is no longer there and the continuity of the performance of the normal work routine methods due to global economic COPY RIGHT 2013 Institute of Interdisciplinary Business Research 763

8 developments and that hit business organizations, especially in light of recent technological developments. Many researchers see TQM in several definitions, including: Juran defined as the suitability of the product for use and also the overall quality is defined as the extent of compliance with the requirements. Benefits provided by the Department of the overall quality of the organization (Quality, 2008) 1. Increasing customer satisfaction and strengthening the relationship between suppliers. 2. Improve the performance of the product. 3. Reduce rates damaged products. 4. Opening new markets. 5. Constant readiness to cope with changes within the organization. 6. Self-realization through worker participation in goal setting and decision-making. Important Aspects of TQM 1. Performance: The dimensions of TQM important as the characteristics of the core product such as the clarity of colors in the image and here is intended that the product leads the purpose for which made for him, car is manufactured for many purposes: transportation of personnel or errands or goods from one place to another, if we want judging the performance of this car we can know accomplish the purpose for which I made for him through the implementation of the tasks that made for it and here it must be added after the sub is: full performance or successful performance, ie can be called performance overall, partial or time or conditions specific, it does not change in this area. 2. Reliability: Namely the stability of performance after a certain period of time how much work is done continuously and not to a specific time and this factor is considered to be working side cushions previous performance. Quality Management Definition. The contrast concepts and ideas of TQM and according to the angle of view by the researcher clearly reflected on the lack of an agreed definition of them, but there are some definitions that showed a general perception of the concept of TQM. It may be noted the following definitions: The quality of the British point of view: "It's management philosophy of the institution through which recognizes the achievement of each of the needs of the consumer, as well as achieving the objectives of the project together." The American perspective defines TQM: "Total Quality Management is a philosophy and guidelines and principles show and guide the organization to achieve constant evolution which quantitative methods in addition to human resources that improve the use of available resources as well as services so that all COPY RIGHT 2013 Institute of Interdisciplinary Business Research 764

9 operations within the organization seeks to achieve satisfy the needs of consumers and potential customers We note during the first definition (of the quality of the British point of view) That the definition focuses on the efficiency and effectiveness of the project and it protects the organization and led to excellence by meeting consumer needs through which achieved the objectives of the organization or project. In the second definition (U.S.) confirms as the philosophy and principles leads to constant evolution, and that all processes seeking to meet the needs of current and future consumers. The known researcher (Crosby) is one of the founders of TQM The TQM represents systematic organization to ensure the functioning of activities that have been planned in advance where it ideal method that helps prevent and avoid problems by working to motivate and encourage managerial behavior optimal organizational performance using resources physical and human resources efficiently, also known as the Organization for production items or provide a high level service. (Aghili, 2001). Through that, according to the definitions of TQM can be concluded as follows: 1. It is the philosophy and principles seek to continuous improvement and development. 2. Achieving consumer satisfaction as well as achieving the organization's objectives. 3. Seeks to optimize the use of human and material resources. 4. That the organization and through TQM working in the community through his service they are continually seeking to understand the consumer's need (or customer). It finds indicated that the institution or organization can not achieve customer satisfaction of internal and external company unless proven values and principles that must prevail for all its members to be able to the application of the philosophy and concept and principles of total quality management and this so-called organizational culture. Requirements of applying total quality system in the educational institution The application of the quality system in the educational institution requires: - Full conviction and a full understanding and commitment by officials in the ministry. - Promote organizational culture and organizational climate for quality in the educational institution down to the school. - Continuing education and training for all individuals, whether at the ministry level or the school level. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 765

10 - Coordination and activation of communication between departments and divisions on both horizontal and vertical. - The participation of all parties and all individuals working in the efforts to improve the quality of the educational process. - The establishment of an information system accurate and effective quality management at both central and school. The above principles and directly affect the elements of a quality which can be summarized to the following matters: - The application of the principles of quality. - The participation of everyone in the process of continuous improvement. - Identify and clarify the procedure or what it calls regulatory actions. The above principles and elements to achieve quality leads to achieve the fundamental objective of quality Namely beneficiary satisfaction and goal with students and teachers, parents and the local community and the labor market and to the continuous improvement of the elements of the educational process. Previous studies: Arab Studies: In a study (Araji and Alawneh, 2002) entitled: "The reality and the effects of the use of information systems computerized" The study was conducted in the Center of the Ministry of Education, and aimed to examine and analyze and assess the effects of the use of computerized information systems at the center of the Ministry of Education in several areas, including: Business Administration, Finance, office, decision-making, workforce, and organizational communication. The study also aimed to demonstrate the importance of computerized information systems in terms of the degree of knowledge and the degree of use and areas of application. The study included all public employees in the Center of the Ministry of Education. The study found the following results: The use of office automation (word processor, graphics, databases, spreadsheets, ) ranked first in terms of the degree of knowledge and use then information systems functionality (for finance and accounting, salaries, loans, purchase, inventory control) in the second and third systems human resources information (employee records, mapping information systems, training and skills development) and (decision support systems for individual and collective and expert systems, management information systems senior) in fourth place. Secretarial and printing and statistical reporting was ranked first as an area: the use of computerized information systems, and in the second decision-making and ranked third save information about the staff and in fourth place in strategic planning and ranked fifth in preparing payroll and accounts and then the areas of training, preparation and analysis of budgets and research and development, quality control and inventory. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 766

11 The ranking of the areas of influence use of computerized information systems according to the following sequence: financial business came in first and then the administrative office and business decision-making, and then the workforce and telecommunications regulatory and organizational structure elements. The researchers recommended a number of recommendations, including: hold more sessions in the field of computerized information systems and private management information systems. large energy exploitation of computerized information systems. the introduction of management information systems to the Center of the Ministry of Education. providing modern computers specifications. 2. In a study (Shunaq, 1994) entitled "The impact of MIS on organizational performance for companies Jordanian public shareholding" This study aimed to detect the availability of management information systems in Jordanian public shareholding companies and the degree of benefit from them as well as the degree of impact on organizational performance for these companies, including sample The study of 53 companies out of 103 companies listed on the Amman Financial Market questionnaire was used to measure the four criteria for the performance of the management information system (computer hardware and software, behavioral factors, structural factors, environmental factors). The study concluded that accounted for 24.53% of the companies found to have a circle or a special section with information systems management and testing the relationship between the presence of the department or the department and institutional performance was found that there is no significant impact, and that there is little interest in information systems management at most companies where was considered a Computer mail (whether personal computer or even bigger) is tantamount to a specialized department of management information systems. The study also suggests improved utilization of capacity offered by the Computing and encourage educate decision-makers in this area and stimulate corporate managers to get consultancy specializing in the needs assessment for management information systems and specialized hardware and software required for operation. Foreign Studies: 1. Study (Angel and others, 2007) entitled "Total Quality Management and Information Technology" where tested this study the relationship between information technology and total quality management and study examined a number of dimensions of TQM and included the relationship between suppliers and customers, manage the work site, workflow management treatment to work, quality of data and reports concluded that the impact of information technology on Total COPY RIGHT 2013 Institute of Interdisciplinary Business Research 767

12 Quality Management relies on the use of information technology as a client for the conduct of management empowerment, therefore, the problems that it is the loss of job satisfaction by reducing the flexibility of operations and finally recommended researchers need to focus on developing the design of appropriate and effective control of operations in transactions business, and at the same time of them serious business in these transactions. 2. A Study by (Jack Gori Sun.1994) entitled "The role of information systems in total quality management" presented this paper infrastructure model for the impact of information systems in total quality management in business organization traditionally adopted the system on systems theory, and provided a framework for understanding the principles of total quality management and the impact of systems information on them. The study found that total quality management caused a change in the companies and created new requirements for the work of information systems, also found that the improvements in total quality management dating back to increase productivity and therefore increase profitability as reported by researchers of the last century was focused on the quantity, but in this century focus on quality. 3.A study by (Motion, 1995) titled "the important role of information systems in the success of the integrated system of production" The study was conducted on the (139) director in industrial organizations American all operations from product idea and the end of sales, where study aimed to identify the most important obstacles to the use of and effectiveness of information systems and study showed that MIS plays a key role as provide information significant and important, and study showed that 70% of the time it takes to produce is used for the exchange of information within the organization, where the means handy to use outputs information systems, and constraints related also lack of flexibility adequate and limited the role of information systems unit in the organization where they are used in the role of maintenance and not to take advantage of them in the administrative process as a whole, and the lack of an effective communication system between organizational units. Discussion: The characteristics of the sample: Table (2) shows that the proportion was 65 employees of males 73.9% and 23 females by 26.1 and this reflects the reality of the highest percentage of workers in industrial enterprises Jordanian male, also shows focused age group in the category of 30 years and less reaching number (42) by 47.7% and are working class youth, regarding cultural level figure was concentrated in a campaign where Diploma numbered 47 employees by 53.4, and As for experience, the highest proportion of the category of 5 years or less and 42% percentage. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 768

13 Table (2) personal and functional characteristics of the study sample Personal and functional characteristics variables Frequency Percentage Sex Male % Female % Age 30 years and below % years % years % years 5 5.7% Education Diploma % Bachelor % Master % Experience Five years and below 37 42% 6-10 years 22 25% years % 16 years and more % Analysis and discussion: Test the degree of the variables of the study by analyzing the arithmetic mean and the standard deviation: COPY RIGHT 2013 Institute of Interdisciplinary Business Research 769

14 Table (3) shows the averages and standard deviations for the paragraphs following the rules of data on the effectiveness of the institutional performance No. Question Mean STDEV 1. Management information systems work in our company to improve the productivity of employees. 2. The management information systems in our company contributes in facilitating the process of participation and exchange of information among all employees in the organization. 3. Nothing facing workers in all departments of the company any difficulty in dealing with management information systems. 4. MIS in our company is ease and help the user to selftraining on the system by the followers of the training instructions. 5. MIS in our company is Characterized by a quickly respond to customer requests and speed of introduction to the system demand. 6. MIS Contributes to ease use of information technology in order to facilitate the work procedures. 7. MIS Enhance the management information systems applicable to our ability to innovate, learn and acquire new skills COPY RIGHT 2013 Institute of Interdisciplinary Business Research 770

15 Table (3)shows that the variable No. 7 enhances MIS applied to our ability to innovate, learn and acquire new skills was more variables exercise where the value of the arithmetic average (3.71) and standard deviation (0.92) is the degree of high where This result shows the effectiveness of management information systems in corporate performance in terms of helping to accomplish work in a creative way entrench the concept of learning organization and creativity, which in turn increase the performance of industrial organizations. While the value of the arithmetic average of the variable No. 3 nothing facing workers in all sections of the company any difficulty in dealing with the management information systems (2.32) and standard deviation (1.55) This shows the percentage of practicing low and means there are some difficulties that accompany the use of management information systems in organizations surveyed may return to the cause of modern use of these systems in business organizations. Table (4) shows the averages and standard deviations for the paragraphs following the rules of data on the effectiveness of reliability. No. Question Mean STDEV 8. Management information systems contribute in strengthening the institutional work 9. Information system provides managers in order to predict the future trends of different organization in a timely manner. 10. Management Information Systems contributes in increasing the degree of reliability of our company by dealing with the company. 11. Management Information Systems contributes to enhance the degree of confidence of shareholders in the organization. 12. Management Information Systems increases our organization's ability to adapt to change depending on the nature of the work of the organization. 13. Management Information Systems contributes to improving the process of interaction between the various departments in the organization. 14. MIS Contributes to administrative information systems in support of our decision-making process substantially COPY RIGHT 2013 Institute of Interdisciplinary Business Research 771

16 Table No. (4) shows that the variable 10 contributes to MIS to increase the degree of reliability of our company by dealing with the company. The more variables where the value of the practice arithmetic average (3.70) and standard deviation (1.25) which is a high degree of where this result shows the effectiveness of management information systems in the reliability of management information systems in terms of increasing the reliability of the study sample before. While the value of the arithmetic average of the variable No. 9 system provides information for managers to predict future trends of different organization at the right time (2.31) and standard deviation (0.93) This shows the percentage of practicing low and means there are some difficulties that accompany the use of management information systems in forecasting future trends in the surveyed organizations may return to the cause of modern use of these systems in business organizations and lack of depth in the use of technologies, decision support systems and administrative reference systems fully. Table (5) shows the averages and standard deviations for the paragraphs following the rules of data on the effectiveness of teamwork No. Question Mean STDEV 15. Management Information Systems contributes in enhancing our participation in the exchange of ideas and experiences between individuals within the organization. 16. Management Information Systems has a positive effect on the values of the group that I work with in terms of learning and creativity. 17. Management Information Systems contributes to improve our mutual trust between individuals within the organization 18. Management Information Systems contributes in promoting the sharing of knowledge between individuals within the organization. 19. Management Information Systems contributes in improving our communications significantly (both inside and outside the organization). 20. Management Information systems work to deepen the concept of the culture of the organization 21. Management Information Systems applied in our company contributes to the promotion of team spirit COPY RIGHT 2013 Institute of Interdisciplinary Business Research 772

17 Table number (5) shows that the variable No. 17 contributes MIS have to improve mutual trust between individuals within the organization was more variables exercise where the value of the arithmetic average (2.64) and standard deviation (1.02) is the degree of average where This result shows effectiveness of management information systems in teamwork. While the value of the arithmetic average of the variable No. 15 contributes MIS have in promoting participation in the exchange of ideas and experiences between individuals within the organization (2.28) and standard deviation (0.95) This shows the percentage of practicing low means a weakness in these institutions in the sharing and exchange of ideas accompany the use of management information systems in organizations surveyed may return for no reason these organizations focus on teamwork and the use of ERP systems organizations well due to the high cost and difficulties in the training of its members to take advantage of these modern systems. Table (6) between the averages and standard deviations of paragraphs MIS No. Question Mean STDEV 22. Management information systems contribute in the development of the institutional work of the Organization 23. Management information systems work on the development of the competitive position of the organization 24. Management Information Systems help to solve many of the problems in the organization 25. Management Information systems need to experience and special training to be activated well 26. Management Information Systems contribute to the speed of administrative decision-making 27. Management Information systems are easily view the information needed for decision-making Table number (6) shows that the variable No. 23 operating management information systems to develop competitive position of the organization was more variables exercise where the value of the arithmetic average (3.69) and standard deviation (0.95) is the degree of high where This result shows do these organizations to focus on improve their competitive position. While the value of the arithmetic average of the variable No. 25 need management information systems to experience and special training to be activated well (2.41) COPY RIGHT 2013 Institute of Interdisciplinary Business Research 773

18 and standard deviation (1.12) This shows the percentage of practicing low means a weakness in these institutions to focus on management expertise in these organizations, as mean sizes of these organizations to take full advantage of the management information systems due to this new technology for the management information systems require some financial costs for the purchase of new systems, as well as commissioned rehearsed. Analysis of Hypotheses The first hypothesis: There statistically significant relationship between management information systems and the effectiveness of corporate performance. The second hypothesis: No statistically significant relationship between management information systems and the effectiveness of reliability. The Third hypothesis: There are statistically significant relationship between management information systems and effective teamwork. Table (7) the results of the regression analysis of the impact after MIS on the effectiveness of TQM Depended variable Performance Creditability Independent variable Management Information Systems Beta (Partial Correlation ) T Sig. T F Sig. F R Table (7) shows that the value of (P) calculated statistically significant at the level of (α 0.05) and shows the values of (v) calculated that the impact dimension performance and reliability was an important statistically in explaining the variation in terms of the value (V) calculated for these two dimensions statistically significant at a level (α 0.05) while no effect after teamwork important in explaining the variance, and the reason for this not to use industrial enterprises surveyed systems ERP systems that handles all members of the organization in all administrative levels as well as the table shows that the values of (v) calculated that the impact of variables were statistically significant in explaining the variation in total quality management as it appears from the table where the values of (v) significant at the level of (α 0.05) which confirms this conclusion on the close link between management information systems and total quality management of where dimensions of performance and reliability does not appear through multiple COPY RIGHT 2013 Institute of Interdisciplinary Business Research 774

19 regression analysis to factor teamwork little effect and this means rejecting the premise installed and acceptance of nihilism so that there is no statistically significant effect of MIS factor on teamwork in Total Quality Management. Results and Recommendations: Results: (1) Results show a statistically significant effect of MIS variables on corporate performance as one of the variables of total quality management. (2) Results show a statistically significant effect of MIS variables on reliability as one of the variables of total quality management. (3) Results of the study show there is no statistically significant effect of variables MIS on teamwork as one of the variables of total quality management. (4) The results show the personal benefits of respondents said that most workers in the Jordanian industrial sector are male. (5) The results show the personal benefits of respondents focused age group of the sample surveyed in the category of 30 years or less. (6) The results show the personal benefits of respondents focus the cultural level of the respondents in the Higher Diploma campaign. (7) The results show the personal benefits of respondents focused expertise in the category of five years or less due to the newness of these organizations in the industrial clusters. Recommendations: (1) The need to be concentrated industrial enterprises in the industrial clusters in Mafraq on teamwork as one of the pillars of total quality management. (2) The adoption of industrial enterprises to the theme linking management information systems and total quality management. (3) That the surveyed organizations working to further discuss the dimensions of TQM other and have not examined by this study. (4) Public interest in scientific research important multiple researchers and fill in the questionnaire is not considered routine. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 775

20 References: 1. Araji and Alawneh, (2000), the reality and the effects of the use of computerized information systems, Arab Journal of Management, Vol 2, Issue 2. Bakri, Sonia (1998), after personal variables in the effectiveness of automated information systems, Arab experts in engineering, management, Tenth International Conference on training and management development. 3. Bakri, (2002), production planning and control, Alexandria, University House. 4. Joudah, (2009), Total Quality Management, concepts and applications, Dar Wael for publication, i 4, Jordan, Oman 5. Hassania, Salim, (1998), Principles of Management Information Systems (grew), the first edition, Warraq Foundation for Publishing and Distribution, Amman. 6. Khoury, Hani Shehadeh (1998), information technology on the threshold of the twenty-first century, the first part of the entrance to the definitions of information technology, Damascus. 7. Shunaq, (1994), the impact of management information systems on the institutional performance of Jordanian public shareholding companies, unpublished Master, University of Jordan. 8. Alsabah,& Alsabbagh, (1995), the principles of computer management information systems, Amman. 9.Taha, (1999), Introduction to Business Administration, Library for Publishing and Distribution, Egypt. 10. Aqili, 2001, integrated methodology for total quality management, and point of view, Dar Wael for publication 11. Mashaqbeh, Ziad, (2003), the role of management information systems in administrative decision-making, unpublished Master, Yarmouk University. 12. Mansour, Awad Abu Noor Mohammed (1999), information systems analysis using computer, fifth edition, the Criterion for publication and distribution, Amman. 13. Louden &lauden, (2009), management information systems, prentece hall. 14. N.H. Choran, total quality management: panacea or pitfall, international of physical distribution & logistics management,vol.21,no.8,1991,pp Angel R., total quality management and information technologies: university of Murcia Spain.( 2007 ). 16.Jurison, jaak,a conceptual model for describing the role of information systems in a total quality management graduate school of business, Fordham university,113 west 60 th street,10023 new York. NY., USA (1994). 17.Moshen, A ttran, (1995)," Information systems play A critical role in CIM success", the solutions, vol.27 Issue 12, pp COPY RIGHT 2013 Institute of Interdisciplinary Business Research 776

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS OCTOBER 2013 VOL 5, NO 6 Abstract 1. Introduction:

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