CONTENT SECURITY BEST PRACTICES AWARDS SCREENERS (GUILDS AND RECIPIENTS)

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1 MPAA Site Security Program CONTENT SECURITY BEST PRACTICES AWARDS SCREENERS (GUILDS AND RECIPIENTS) Version 1.0 December 31, 2011

2 MPAA Site Security Program December 31, 2011 DOCUMENT HISTORY Version Date Description Author 1.0 December 31, 2011 Initial Public Release PwC LLP MPAA MPAA Member Companies

3 MPAA Site Security Program December 31, 2011 TABLE OF CONTENTS I. Best Practices Overview 2 II. Industry Recommendations 3 III. Screeners Best Practice Guidelines 5 Appendix A Glossary 12 MPAA Screeners Best Practices Page 1

4 MPAA Site Security Program December 31, 2011 I. BEST PRACTICES OVERVIEW Introduction For more than three decades, the Motion Picture Association of America, Inc. (MPAA) has managed site security inspections on behalf of its Member Companies (Members): Walt Disney Studios Motion Pictures; Paramount Pictures Corporation; Sony Pictures Entertainment Inc.; Twentieth Century Fox Film Corporation; Universal City Studios LLC; and Warner Bros. Entertainment Inc. The MPAA is committed to protecting the rights of those who create entertainment content for audiences around the world. From creative arts to the software industry, more and more people make their living based on the power of their ideas. This means there is a growing stake in protecting intellectual property rights and recognizing that these safeguards are a cornerstone of a healthy global information economy. Purpose and Applicability The purpose of this document is to promote security best practices related to the creation and handling of motion picture screeners. A screener is broadly defined as a copy of a motion picture provided to industry professionals. There are different types of screeners (e.g., awards or promotional), different recipients (e.g., censorship boards or media outlets) and numerous entities involved (e.g., guilds or studios). This document seeks to set general security expectations in the near-term and propose longer-term industry recommendations that would strengthen content security for screeners physically or digitally delivered to recipients. It only applies to awards screeners, which is defined as content that is physically or digitally distributed to awards voters. Decisions regarding the use of vendors by any particular Member are made by each Member solely on a unilateral basis. Best practices outlined in this document are subject to local, state, regional, federal and country laws or regulations. Best practices outlined in this document, as well as the industry standards and supplementary documents, are subject to change periodically. Compliance with best practices is strictly voluntary. This is not an accreditation program. Screener Risks Since screeners are distributed prior to the intended release window, there is a heightened risk of content theft. The table below outlines typical risks for awards screeners. Type of Screener Typical Risks Awards Large volume (over 500,000) of screeners distributed every season increases the likelihood of a screener loss Restrictions against visible watermarking Improper handling of screeners by couriers, agencies, and recipients Inaccurate or dated address distribution lists, and informal guild member identification and verification processes Multiple copies of the same title sent to a single recipient MPAA Screeners Best Practices Page 2

5 MPAA Site Security Program December 31, 2011 II. INDUSTRY RECOMMENDATIONS Future State Industry Recommendation Additional Considerations Expected Outcomes 1 Implement an industry standard for screener packaging and intended recipient notification 2 Implement a centralized screener distribution list, which is managed and maintained by an independent third party, to store accurate contact information (e.g., name, physical address, telephone number, address, company affiliation, guild membership, etc.) on individuals receiving screeners The packaging of screeners should be standardized as follows: A plain DVD sleeve that includes tamper-evident seals; and An anti-piracy notice with the terms of conditions for breaking the tamper evident seal. The intended recipient should be informed in advance of the following: Tamper-evident packaging used; Anticipated delivery date; and Instructions on reporting broken tamper-evident seals or packages that were not received. The industry should develop a standard identification convention for uniquely identifying screener recipients. Guilds, agencies and other organizations should provide the third party with the required contact information and periodically update such records. The independent third party should sign non-disclosure agreements with organizations subscribe to this database. The independent third party should facilitate the resolution of identification discrepancies and address conflicts with membership information in order to minimize inaccurate or duplicate information. A standard format for screener packaging will improve security awareness and reduce packaging costs. The use of a single source of record will greatly decrease risks that are inherent with the physical distribution of screeners. (For example, screener distribution will be minimized to a single address on file thereby increasing the accuracy of screener delivery and reducing the number of duplicate screeners distributed to recipients.) Identity verification and authentication is delegated to an independent and trusted authority. The studios and guilds will reduce the amount of time, money and resources required to distribute screeners by centralizing the screener distribution list process. MPAA Screeners Best Practices Page 3

6 MPAA Site Security Program December 31, 2011 Future State Industry Recommendation 3 Implement a centralized screener portal that requires multiple forms of authentication and allows users to access independent portals through a single interface 4 Encourage the use of watermarking and other theftdeterring technologies on all pre-release screeners Additional Considerations The centralized screener portal authority should have strong identity verification controls to be relied upon as an authorized authentication authority. The screener authentication portal should accept two-factor authentication, at the minimum, to verify the identity of the end-user. Each independent portal should establish content authorization and access rules for each recipient, including a secondary form of authentication (e.g., one-time password, registration ID, token, digital certificate, etc.). Anti-piracy warnings should be displayed upon screener playback and require recipients to accept the terms and conditions before the title will play. Expected Outcomes Screener recipients will not have to memorize multiple sets of credentials to access different websites since all authorized screeners can be viewed from a single authentication portal. Additional independent authentication and authorization checks can be performed by the studios. Content can be hosted from any secure location. Watermarking will deter content theft and aid in investigations of stolen content. Acceptance of terms and conditions ensures that recipients can be held liable for the loss or theft of content. MPAA Screeners Best Practices Page 4

7 Awards MPAA Site Security Program December 31, 2011 III. SCREENERS BEST PRACTICE GUIDELINES ALL SCREENERS PHYSICAL SCREENERS The best practices listed below apply to both physical and digital awards screeners. (Note that the reference number may not be sequential because some screener security controls only apply to specific screener types.) Best Practice Implementation Guidance SCR-1.0 X Establish policies and procedures regarding the security of screeners, and update them annually SCR-1.1 X Document the screener workflow that includes the tracking of screeners throughout each of the following processes: Distribution list updates Screener production Screener shipment and delivery to recipients Movement of screeners within facilities (e.g., creative agencies) Storage of screeners Destruction of screeners SCR-1.2 X Develop a security awareness program that includes the protection of screeners, and train company personnel and third party workers upon hire and annually thereafter Distribute policies and procedures upon enrollment or hire, redistribute annually, and make digital copies available Incorporate the following factors into the annual review of security policies and procedures: - Recent security trends - New threats and vulnerabilities - Requirements from regulatory agencies - Previous security incidents Use diagrams (e.g., Visio diagrams) to document the workflow and identify any areas of risk Indicate any third parties that are involved in the workflow Include asset processing and handling information where applicable Require suitable levels of security training for different company personnel depending on the individual's responsibilities and interaction with sensitive screener content Develop and post warning messages and signage in visible work and rest areas (e.g., secure rooms, break rooms, copier / printer rooms, coffee / vending machines, etc.) Communicate examples of sanctions that were taken when company personnel and/or third party workers mishandled screeners MPAA Screeners Best Practices Page 5

8 Awards MPAA Site Security Program December 31, 2011 Best Practice Implementation Guidance SCR-1.3 X Establish a formal incident response plan that describes actions to be taken when a security incident is detected and reported SCR-1.4 X Communicate incidents to all involved parties (e.g., content owners, vendors, guilds, recipients, etc.) immediately and conduct a postmortem meeting for each incident of piracy SCR-1.5 X Encourage all stakeholders to cooperate with the investigation of incidents SCR-1.6 X Conduct a post-mortem meeting at the end of every awards season with representatives from the studios, the guilds, and the vendors to identify strengths and weaknesses in the process SCR-1.7 X Assign a unique identifier to each guild member to organize membership lists, avoid member duplication, and track updates to member information SCR-1.8 X Perform the following actions involving screener recipients: Verify any updates to guild member information, including physical address, telephone number, and name changes Obtain signatures for contractual / member agreements to consent to receive screeners, securely handle screeners, notify the appropriate parties upon loss, and cooperate with any investigations Obtain a list of deceased members and reconcile membership lists accordingly Identify a team of individuals who will be responsible for detecting, analyzing, and remediating piracy incidents Document procedures for handling screener loss, theft, and piracy Conduct simulations and measure the effectiveness of the incident response program Involve the Legal team to develop a plan for prosecution and advise on other legal matters Discuss lessons learned from the incident and identify improvements to the incident response process Identify and implement remediating controls to prevent similar incidents from reoccurring Develop and invoke a communication plan to inform relevant parties and media outlets regarding the incident Consider implementing an online interface that is used for membership renewal, address updates and contractual agreements Consider requiring members to provide their name and account number when requesting a change to their contact information Consider requiring members to answer a short list of security questions during enrollment Consider verify information changes by phone/ to indicate that an address change has been submitted and to call a hotline if the address change is not valid MPAA Screeners Best Practices Page 6

9 Awards MPAA Site Security Program December 31, 2011 Best Practice Implementation Guidance SCR-1.9 X Store guild membership lists in an encrypted database (minimum of AES 128 bit encryption) that is secured with appropriate access and authorization controls SCR-1.10 X Assign unique credentials for accessing the guild membership database on a need-to-know and least privilege basis SCR-1.11 X Review access rights to the guild membership database quarterly SCR-1.12 X Encourage the use of transfer tools that use access controls, a minimum of AES 128-bit encryption and strong authentication for transferring guild membership lists or screener content SCR-1.14 X Apply invisible forensic watermarking to all pre-theatrical and prehome video screeners to associate each screener with a specific recipient SCR-1.15 X Apply visible watermarking to different locations on the screen during playback to indicate the recipient's name and other identifying factors Consider the following transfer tools: - Aspera - Signiant - WAM!NET - SmartJog - Secure FTP Consider apply visible watermarking as permitted by involved parties (e.g., guilds, government agencies) Consider using a moving watermark that changes locations every 15 minutes Ensure that the watermarks cannot be easily edited out of the screen MPAA Screeners Best Practices Page 7

10 Awards MPAA Site Security Program December 31, 2011 ALL SCREENERS PHYSICAL SCREENERS The best practices listed below apply only to physical awards screeners. (Note that the reference number may not be sequential because some screener security controls only apply to specific screener types.) Best Practice Implementation Guidance SCR-2.0 X Send informational bounce-back letters prior to screener delivery to warn recipients about piracy risks and to validate recipient addresses SCR-2.1 X Maintain a screener delivery address for each member that is separate from all other addresses (e.g., billing, office) SCR-2.2 X Restrict members from providing an agency/office address as the screener delivery address unless the agency/office has signed a screener security agreement with the studios in advance Verify recipient address updates by contacting members via phone/ Compare the signature on the bounce-back card to the signature on file Require agencies to implement a process for securely receiving and storing screeners that are intended for guild members Require agencies to implement appropriate physical security controls to mitigate risks from unauthorized access or theft of screeners Consider a P.O. box, where the agency signs for the screener upon delivery and the intended guild member signs to retrieve the screener from the P.O. box SCR-2.3 X Verify recipient screener delivery addresses upon request from the studios SCR-2.4 X Send at most one screener per title to each voting member Contact members with multiple screener delivery addresses listed via phone/ to identify a single address to deliver screeners to SCR-2.5 X Notify recipients of which screeners they should expect so that they can track which titles they have not yet received SCR-2.6 X Implement an incident reporting hotline and direct screener recipients to call the hotline number if they have not received all of their screeners or if the package was tampered with Implement tracking mechanisms to determine which screeners have been sent to each voting member Consider implementing a web-based solution where members verify the delivery status of screeners Designate a group of individuals who are responsible for investigating reported incidents Identify escalation procedures for time-sensitive incidents MPAA Screeners Best Practices Page 8

11 Awards MPAA Site Security Program December 31, 2011 Best Practice Implementation Guidance SCR-2.7 X Require screener recipients to notify the appropriate studio by calling the studio's hotline number and the MPAA if screeners are lost, missing, or tampered with SCR-2.8 X Educate recipients not to share screeners or leave physical screeners unattended (e.g., on the dining table, in the car) SCR-2.9 X Maintain a chain of custody form that is transmitted along with each screener as it moves through the workflow SCR-2.10 X Perform random checks to make sure the physical screener is safe Include the following information: - Name - Reason for custody - Time and date of receipt - Time and date of hand off - Location - Signature SCR-2.11 X Ensure screeners are stored in a locked container or secure area Consider implementing the following controls: Station security guards at all entry/exit points of restricted areas Install badge readers or locks at all entry points Log and review electronic access to restricted areas, and investigate suspicious electronic access activities (e.g., repeated failed access attempts, unusual time-of-day access) Do not allow any recording devices or bags into areas where screeners are stored Review access rights to areas where screeners are stored or processed quarterly and when the roles or employment status of company personnel and/or third party workers are changed Validate the status of company personnel and third party workers Remove access rights from any terminated users Verify that access remains appropriate for the users associated job function MPAA Screeners Best Practices Page 9

12 Awards MPAA Site Security Program December 31, 2011 Best Practice Implementation Guidance SCR-2.12 X Install surveillance cameras and alarms to monitor entry/exit points and restricted areas (e.g., high-security cages, staging areas, packaging areas, etc.) where screeners are stored or processed SCR-2.13 X Use an asset management system to associate each watermarked screener with a specific packaging barcode, shipping label, and recipient SCR-2.14 X Ship screeners in plain, standardized packaging that does not indicate the type of content inside SCR-2.15 X Include anti-piracy warnings and language on or with the packaging SCR-2.16 X Implement at least one of the following packaging controls: Tamper-evident tape Tamper-evident packaging Tamper-evident seals in the form of holograms Secure containers SCR-2.17 X Perform due diligence activities to ensure the reliability and security capabilities of the courier service SCR-2.18 X Weigh packages before shipment to validate against the expected weight SCR-2.19 X Require the facility to file a valid work/shipping order to authorize screener shipments out of the facility Ensure that surveillance footage is clear and visible in all lighting conditions Configure electronic and audible alarms to alert and provide notifications to security operations Establish and implement escalation procedures to be followed if a timely response is not received Consider implementing automatic law enforcement notification upon breach Implement procedures for notification on weekends and after business hours Test the alarm system every 6 months Exclude the client or company name on return address for all outgoing packages Establish and communicate a tamper evident procedure with common shipping partners, if applicable Inform the content owner immediately if there is evidence of tampering Include the following information on the work/shipping order: - Work/shipping order number - Quantity of shipment - Weight of shipment - Name and company of individual who will pick up content - Time and date of pick up - Facility contact MPAA Screeners Best Practices Page 10

13 Awards MPAA Site Security Program December 31, 2011 Best Practice Implementation Guidance SCR-2.20 X Validate screeners leaving the facility against a valid work/shipping order SCR-2.21 X Upon shipment, inform the receiving entity of the total count and weight of the screeners that were sent SCR-2.23 X Instruct couriers not to attempt redelivery when the first delivery attempt fails for high-value screeners, and after three delivery attempts for all other screeners SCR-2.24 X Require screeners that are delivered to agencies/offices to be secured in an access-controlled area (e.g., safe, locked cabinet) until the intended recipient picks it up SCR-2.25 X Require recipients to destroy screeners once they are no longer needed and provide proof of destruction (e.g., photo of destroyed pieces) SCR-2.26 X Offer to securely destroy screeners if members bring them to the facility by hand SCR-2.27 X Store screeners targeted for destruction in a secure location/container (e.g., vault, safe) prior to disposal SCR-2.28 X Erase, shred, or physically destroy residual screeners using certified methods Request valid identification from couriers and delivery personnel to authenticate individuals picking up shipments against the corresponding work order Confirm that the shipped count matches the shipping documentation Consider sending an automated to the receiving entity to notify that the shipment has been made Allow the recipient or a designated individual to pick up undelivered screener packages at the courier facility Lock returned screener packages in a secure area Monitor return screener package area with CCTV Consider a P.O. box, where the agency signs for the screener upon delivery and the intended guild member signs to retrieve the screener from the P.O. box Consider making arrangements with a mobile shredding truck or securely destroying the screeners on-site MPAA Screeners Best Practices Page 11

14 MPAA Site Security Program December 31, 2011 APPENDIX A GLOSSARY This glossary of basic terms and acronyms are most frequently used and referred to within this publication. In the best practices guidelines, all terms that are included in this glossary are highlighted in bold typeface. Term or Acronym Description Term or Acronym Description Access Control Access Rights Advanced Encryption Standard (AES) Asset Management Awards Screener Censorship Screener Chain of Custody Form Any safeguard that restricts access to a physical area or information system. Permission to use/modify an object or system. A NIST symmetric key encryption standard that uses 128-bit blocks and key lengths of 128, 192, or 256 bits. The system by which assets are tracked throughout the workflow, from acquisition to disposal. A screener that is physically or digitally distributed to awards voters. A screener that is digitally or physically distributed to censorship boards. A document that is used to track and record the chronological movement of an item; it typically includes information such as name of the person in custody of the item, date/time of hand-off, and reason for custody. Guild Membership List Hardware Signature Hospitality Screener Incident Response Post-Mortem Meeting Promotional Screener Risk Assessment A list containing the name and address of all guild members that is used for the distribution of awards screeners. A digital signature that uniquely identifies the set of hardware that is used to access a system. Content that is physically or digitally distributed to airlines, hotels and other entities (e.g., military installations) in the non-theatrical window. The detection, analysis, and remediation of security incidents. A meeting held after the completion of a project to identify lessons learned and plan for the future. A screener that is digitally or physically distributed to critics and other media outlets. The identification and prioritization of risks that is performed to identify possible threats to a business. Company Personnel Any individual who works directly for the facility, including employees, temporary workers, and interns. Sales Screener A screener that is physically or digitally distributed to distributors and retailers. Digital Screeners Portal / Application Disciplinary Actions The digital platform by which digital screeners are accessed. Actions that an authority can take to punish an individual for improper behavior. Screener Security Awareness Program A copy of a motion picture provided to industry professionals. A security initiative that is implemented to educate company personnel and third party workers about security risks, threats, and best practices through training, announcements, and other methods. Due Diligence The research or investigation of a potential employee or third party worker that is performed before hire. Staging Area An area where content is stored prior to being picked up (e.g., for delivery or ingestion). Forensic Watermarking A digital technology that is used to uniquely identify the originator and intended user of content MPAA Screeners Best Practices Page 12

15 MPAA Site Security Program December 31, 2011 Term or Acronym Description Term or Acronym Description Third Party Worker Transfer Tools Any individual who works for an external company, but is hired by the facility to provide services. Third party workers include contractors, freelancers, and temporary agencies. Tools used for the electronic transmission of digital assets through a network, usually with acceptable encryption and authentication mechanisms. Two-Factor Authentication Visible Watermarking A method of authentication by which a user's identity is verified by the presentation of two of the following: a) something the user is; b) something the user has; and c) something the user knows. A digital technology that is used to embed a visible watermark onto the content to deter copyright infringement and content piracy. Workflow The sequence of steps that a company performs on content. MPAA Screeners Best Practices Page 13

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