Telesphere Connect'" TELESPHERE YOUR EXISTING PHONES AND PHONE SYSTEM. RECONNECTED. REVITALIZED.

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1 YOUR EXSTNG PHONES AND PHONE SYSTEM. RECONNECTED. REVTALZED. Telesphere Connect'" NOW YOU CAN:» Connect seamlessly with your current assets - We use analog lines, digital or PR trunks and SP trunking to interface with the phones and phone system you already own. Access advanced telecom features - Simultaneous ring, unified messaging and click-to-dial are just a few of the productivity-boosting features you receive with Telesphere.» Enjoy fast connection speeds and enhanced performance - Each connection uses less bandwidth per voice line and supports 48 simultaneous calls, providing double the capacity of a traditional line. Telesphere Connect gives you the data connection your business needs to access the benefits of mobility features generally reserved for fully hosted PBX solutions. Enjoy turnkey phone and nternet service, plus industry-leading user and system features, without removing or replacing your existing phones and phone system. >> Rely on 24x7 customer support - Our team of engineers not only is available to you around the clock but also is committed to first-call resolution. >> Never miss a call, even in disasters or outages - A secure, power-protected environment and built-in redundancy prevent any interruption to your service, so your customers can still reach you at all your designated locations. TELESPHERE BUSNESS TELECOMMUNCATONS. SMPLFED! CALL 888.MY.SPHERE ( )

2 PSTN Public Switched telephone Network ""'" nternet TELESPHERE HOSTED SERVCES & FEATURES Click-To-Dial Visual Voicemait 4-Digit Dialing Local And Long Distance - Customer Phone TEL BUSNESS TELECOMMUNCATONS. SMPLFED! AD PBX Customer Computer TELESPHERE CONNECT BUSNESS FEATURE PACKAGE ntegrates with key systems, hybrids, PBX's, digital and P PBX's. Currently SP certified for Asterisk, Cisco, Avaya and Microsoft Response Point. Others pending. FEATURES FOR LNES 250 MNUTES LONG DSTANCE (per line) UNFED MESSAGNG * (voic to , voic box) SMULTANEOUS RNG * MANAGED ROUTER WEB CONTROL * FOR TRUNKS/PR/SP TRUNKNG 250 MNUTES LONG DSTANCE (per line) UNFED MESSAGNG * (voic to , voic box) SMULTANEOUS RNG * MANAGED ROUTER SMPLE VR * HUNT GROUPS REMOTE CALL REDRECT *» Anonymous Call Rejection» Call Forwarding» Call Hold» Call Return» Call Transfer» Call Waiting» Calling Line D Delivery» Cancel Call Waiting» Do Not Disturb» Last Number Redial» Three-Way Calling» Authorization Codes *» Auto Attendant *» Fax to *» Call Center-ACD *» Conferencing *» Remote Call Control *» Voice Disaster Recovery * * Additional charges may apply CALL 888.MY.SPHERE (

3 COMMUNC T1ONS. SMPLFED KEEP YOUR P PHONES. ADD OUR RELABLE SERVCE AND ADVANCED FEATURES. Telesphere Selecr E NOW YOU CAN:» mprove your overall cost of ownership - When you purchase your phones up front, you create savings by lowering your tong-term telecom expenses.» Focus your T manpower where it counts - With anywhere web control and 24x7 support from Telesphere, you can reallocate resources to more important projects.» Make the most of your time - With timesaving functions like web click-to-dial, instant group calls and unified messaging, you can shave precious minutes and hours from typically time-consuming tasks.» Connect multiple offices as if under one roof - Nationwide 4-digit dialing makes your office on the west coast feel like its down the hall from your office on the east coast. And long distance between your offices on Telesphere service is FREE! Telesphere Select provides the same fully managed, fully hosted PBX technology of Telesphere Complete- while tying in with your existing compatible P phones. With Telesphere, you receive turnkey phone and nternet service, plus the latest and greatest in user and system features, without the costly maintenance contract.» Never miss a call, even in disasters or outages - A secure, power-protected environment and built-in redundancy prevent any interruption to your service, so your customers can still reach you at all your designated locations. TELESPHERE BUSNESS TELECOMMUNCATONS. SMPLFED. CALL 888.MY.SPHERE (

4 ` 11111= iii PSTN Public Switched Telephone Network nternet TELESPHERE HOSTED SERVCES & FEATURES TELESPHER E' Click-To-Dial Visual Voic . 4-Digit Mating ocat And Long Distance Tetesphere Managed Router Customer Phone BUSNESS TELECOMMUNCATONS. SMPLFED, Customer Computer TELESPHERE SELECT BUSNESS FEATURE PACKAGE ncluded at no ac' USER FEATURES UNFED MESSAGNG * (voic to , voic box) SMULTANEOUS RNG * REMOTE CALL REDRECT * CLCK-TO-DAL * (Outlook, browser toolbar and web page)» Anonymous Call Rejection» Automatic Hold / Retrieve» Call Forwarding» Call Logs» Call Park» Call Pick-Up» Call Return» Calling Line D Delivery» Cancel Call Waiting» Distinctive Ringing» Extension Dialing to Last Number Redial» Priority Alert/ Ringing Sequential Ring» Three-Way Calling *Standard with Premium Seat. **Additional charges may apply. SYSTEM FEATURES WEB CONTROL (self-managed moves, adds, changes) NATONWDE 4-DGT DALNG MUSC OR CUSTOM MESSAGE ON HOLD 24x7 CUSTOMER SUPPORT ACCESS CODES PHONE-BASED PAGNG HUNT GROUPS to Alternate Numbers» Call Screening by Digit Patterns» Configurable Extension Dialing Configurable Feature Codes» Device nventory» Group Directory» Remote Call Control OPTONAL ** Phone-Based Paging Authorization Codes» Auto Attendant» Account Codes Fax to » Call Center ACD Conferencing nstant Group Call to And More CALL 888.MY.SPHERE ( )

5 EVERYTHNG YOU NEED. SMPLE PER-SEAT PRCNG. KEEPNG THNGS EASY. Telesphere CompleteTM NOW YOU CAN: Get hassle-free connectivity from a single provider - Reliable phone service, unlimited nternet access and a dynamically allocated private P connection, all from one provider, offer a powerful simplicity you can appreciate one bill, full accountability and no surprises. nvest in growing your business - With no expensive equipment purchases and no maintenance contracts required, you can allocate more capital towards expanding your business. Connect multiple offices as if under one roof - Nationwide 4-digit dialing makes your office on the west coast feet like it's down the hall from your office on the east coast. And long distance between your offices on Telesphere service is FREE!? Master the art of mobility - Advanced features like simultaneous ring, call forwarding and remote call control allow you to conduct business as usual, wherever you are. Telesphere Complete is the all-in-one smart voice and data solution that simplifies the way you connect for business. Our fully hosted PBX technology comes complete with private data connection, business-class P phones and installation, bundling turnkey phone and nternet service, the latest in user and system features and 24x7 support. Best of all, it's scalable to meet your changing needs, packing unlimited growth potential at a predictable cost. Never miss a call, even in disasters or outages - A secure, power-protected environment and built-in redundancy prevent any interruption to your service, so your customers can still reach you at all your designated locations. TELESPHERE BUSNESS TELECOMMUNCATONS. SMPLFED!

6 " PSTN Public Switched Telephone Network 0 TELESPHERE BUSNESS TELECOMMUNCATONS. SMPLFED! TELESPHERE HOSTED SERVCES & FEATURES Visual Voic 4-Digit Dialing Local And Long Distance Telesphere Managed Router Telesphere Phone Customer Computer TELESPHERE COMPLETE BUSNESS FEATURE PACKAGE USER FEATURES UNFED MESSAGNG * (voic to , voic box) SMULTANEOUS RNG * REMOTE CALL REDRECT * CLCK-TO-DAL * (Outlook, browser toolbar and web page)» Anonymous Call Rejection» Automatic Hold / Retrieve Call Forwarding» Call Logs» Call Park» Call Pick-Up» Call Return» Calling Line D Delivery Cancel Call Waiting» Distinctive Ringing» Extension Dialing» Last Number Redial» Priority Alert/Ringing» Sequential Ring Three-Way Calling *Standard with Premium Seat. **Additional charges may apply. SYSTEM FEATURES WEB CONTROL (self-managed moves, adds, changes) NATONWDE 4-DGT DALNG MUSC OR CUSTOM MESSAGE ON HOLD 24x7 CUSTOMER SUPPORT ACCESS CODES PHONE-BASED PAGNG HUNT GROUPS» Alternate Numbers» Call Screening by Digit Patterns» Configurable Extension Dialing» Configurable Feature Codes» Device nventory» Group Directory» Remote Call Control OPTONAL ** Phone-Based Paging Authorization Codes» Auto Attendant» Account Codes» Fax to Call Center ACD» Conferencing» nstant Group Call And More CALL 888.MY.SPHERE ( )

7 OUR FEATURES...YOUR CONNECTON...ONE UNFED SOLUTON Telesphere FusionTM NOW YOU CAN:» Avoid contract termination fees - By fusing Telesphere's full-featured service with your existing nternet connection, you don't have to wait for your SP contract to end to start simplifying your business communications.» Always stay connected to your business - Advanced features like voic to , simultaneous ring and remote office keep you always in the loop.» Supercharge your efficiency - ntegrate your computer, desk phone and mobile phone to enable the convenience of click-to-dial, desk-to-mobile call swap and more.» Never miss a call, even in disasters or outages - A secure, power-protected environment and built-in redundancy prevent any interruption to your service, so your customers can still reach you at all your designated locations.» Make your business look larger - Auto Attendant, custom timed greetings and call centers contribute to your overall professional image.» Connect multiple offices as if under one roof - All Telesphere users in a company, regardless of geographic location, can reach each another easily with free nationwide 4-digit dialing. Telesphere now offers Telesphere Fusion, allowing you to access the power of Telesphere's hosted telephony platform through your current nternet connection. Now you can always stay on the cutting edge of telecom features and functionality, while maintaining your current contracts and circuits. n these challenging economic times, your business needs you more than ever. With Telesphere Fusion, Telesphere manages your telecommunications from start to finish, allowing you to do what you do best - run your business. TELESPHERE BUSNESS TELECOMMUNCATONS. SMPLFED! CALL 888.MY.SPHERE ( )

8 TELESPHERE HOSTED SERVCES & FEATURES OTELESPHERE BUSNESS TELECOMMUNCATONS. SMPLFED:. Click-To-Dial Visual Voic 4-Digit Dialing Local And Long Distance Customer Telesphere Router Managed Router Customer Customer Firewall [optional] Telesphere Managed Switch Switch Customer Phone Customer Computer TELESPHERE FUSON BUSNESS FEATURE PACKAGE cost) USER FEATURES UNFED MESSAGNG * (voic to , voic box) SMULTANEOUS RNG * WEB PORTAL * CLCK-TO-DAL * (Outlook, browser tool bar and web page)»anonymous Call Rejection»Automatic Hold / Retrieve» Call Forwarding» Call Park» Call Pick-Up» Call Transfer» Call Waiting» Calling Line D Delivery» Distinctive Ringing» Extension Dialing» Last Number Redial» Priority Alert / Ringing» Sequential Ring» Speed Dial» Three-Way Calling»Additional Features Available SYSTEM FEATURES WEB CONTROL (Self-managed moves, adds, changes) NATONWDE 4-DGT DALNG MUSC OR CUSTOM MESSAGE ON HOLD 24X7 CUSTOMER SUPPORT HUNT GROUPS OPTONAL **» Phone-Based Paging» Authorization Codes» Alternate Numbers» Call Screening by Digit Patterns» Configurable Extension Dialing» Service May nclude Router, Ethernet Switch, and Professional nstallation» Auto Attendant» Account Codes» Fax to » Call Center-ACD» Conferencing» nstant Group Call» Remote Call Control *Standard with Premium Seat. **Additional charges may apply. Customer provides nternet connection with public P address. Five-phone minimum from approved list. CALL 888.MY.SPHERE ( )

9 HANDLE CALLS EFFCENTLY AND PROFESSONALLY WTH THE PRESS OF A BUTTON Telesphere Receptionist Console NOW YOU CAN: mprove call handling with drag and drop functionality - With an intuitive display based on a call's natural work flow as well as full transfer control, handling inbound calls becomes a snap to manage. Monitor the status of alt extensions - n one simple view, attendants can see which extensions are available or busy, improving call handling efficiency. dentify callers - With automatic caller identification, attendants know who's calling even before they answer the phone, ultimately strengthening overall customer service. Manipulate calls with a click - With a click of a mouse, receptionists can dial a number, accept an incoming call, transfer a call or place a call on hold. Organize mass contacts - With support for up to 40,000 contacts in a directory, advanced search capabilities and enhanced contact monitoring, Receptionist Console is a reliable contact management tool. Telesphere Receptionist Console is a feature-rich, easy-to-use desktop application that enables efficient call handling for any work environment. An intuitive design arranges the natural "flow" of a call on the screen from top to bottom, so receptionists or telephone attendants can screen and manage inbound calls both reliably and quickly. With comprehensive call control, operators can manipulate a call with a simple touch of a button. Receptionist console is a flexible and customizable solution catering to multi-tenanted offices and geographically dispersed enterprises. Maintain a track record - With call history and statistics reporting, companies gain key insights by studying how many and how quickly inbound calls are handled over time. TELESPHERE BUSNESS TELECOMMUNCATONS. SMPLFED: CALL 888.MY.SPHERE ( )

10 ' DETALED FEATURE OVERVEW Three-Way Call Conferencing - Add a third party to an active call Messaging - Send voice messages to call recipient's with one click Advanced Terminal Functions - Click to use handset soft-pickup and hold functions Keyboard Shortcuts - Take advantage of designated keystrokes for handling shortcuts to operator routines Auto Connect on Start-Up - Log into the console automatically when you start up your system nternationalization - Customize the application to use your chosen language *Restricted to select languages. Help - Look up answers using built-in help section Caller D - dentify incoming calls before picking up Call Control - Click to dial a number, accept an incoming call, place a call on hold and retrieve a held call, all from within the console Last Redirected Support - dentify the last redirected number for incoming calls Camp On - Perform a directed hold when call recipient is busy Directed Call Pickup - Pick up a ringing extension Transfer Control - Distribute calls to contacts using blind and/or announced transfer methods Operator Barge-n - ntrude on a busy line for emergency or special circumstances Contact Status - View presence information of established contacts Enhanced Contact Monitoring - Activate additional ringing and do-not-disturb contact states ndex Contacts Search - Search and filter results with an alphabetized index Mass Contacts - Save and manage up to 40,000 contacts per directory Contacts Search - Search saved contacts by name, extension number or department Company Notes - Access, add, edit and delete an organization's notes and profile Contact Notes - Display contact-specific notes Speed Dials - Click to call numbers on a speed-dial list Call Length - View duration of a call in active and held states Call History - Consult a call history of missed, received and dialed numbers Call Statistics - View and analyze basic call statistics for a given time period Day/Night Mode - Schedule automated online and offline modes Enhanced Application Themes - Modify elements of the interface for a customized, branded look, including preferences for logos and panel sizes or colors Multiple nput Devices - Enter information with a keyboard and mouse or using touch-screen add-on capability ntegration - ntegrate Receptionist console with Telesphere hosted features for a seamless, streamlined user experience CALL 888.MY.SPHERE ( )

11 DELVER 24x7x365 CUSTOMER SERVCE WTH VRTUAL ACD AND HOSTED CALL CENTER Tetesphere Call Center NOW YOU CAN Access advanced hosted call center features - Telesphere Call Center features call queuing, music on hold, custom announcements, and real time and historical reports. Manage calls effectively - Telesphere Call Center offers a range of call distribution policies, from linear or simultaneous to skills-based or weighted call distribution, to ensure smooth call handling. Ensure business continuity and disaster recovery with hosted model - Ensure that all incoming calls are answered and supported efficiently under any network condition and at any time, whether during or after business hours. - Offer 24x7x365, "follow -the -sun" customer care - Provide ubiquitous service using a single number for distributed call center locations in multiple geographic locations. Telesphere Call Center permits businesses to build a comprehensive, feature-rich call center with no hardware, software or up-front capital costs. Call Center uses a carrier-class, resilient architecture with built-in features to enhance call agent productivity and ease operations supervision. Equipped with advanced ACD, P PBX, Auto Attendant and Announcement capabilities, Call Center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands. Control costs and focus on productivity - Telesphere Call Center uses a pay-as-you-go model with predictable recurring monthly fees, and the hosted platform frees inhouse T professionals to focus on other pressing projects. Create virtual call centers - Quickly establish call centers just with a broadband connection with no additional hardware, PC-resident software or traditional phone lines. TELESPHERE BUSNESS TELECOMMUNCATONS. SMPLFED! ' CALL 888.MY.SPHERE ( )

12 DETALED FEATURE OVERVEW Automatic Call Distribution (ACD) - ntelligent call routing and queuing - - Enhanced ACD - Advanced queuing when call center is not staffed and maximum wrap-up timer settings Auto Attendant - nteractive voice response lvri and custom messaging - - Agent and Supervisor Clients - ntuitive client interface for greater agent productivity and management oversight ACD State Synchronization - Synchronization through the web agent or P phone interface Call Center Reporting - Preset real-time and historical reports in graphical and tabular form Music On Hold and Comfort Announcement - Callers are provided with a greeting, followed by music or advertisements and periodic comfort announcements in audio or video format. Monitoring and Recording - ntegrated third - party vendor solutions for real-time monitoring and recording of agent calls. - Unified Front- End Web Portal Provisioning - Single point of entry for provisioning all Call Center services and client applications, including Telesphere Call Center Agent and Telesphere Call Center Supervisor. - Overflow - ncoming calls can be forwarded to an overflow phone number when queue is overloaded. Agent Log n/log Off - Calls are only presented to agents who are on duty, and agents can log into several call centers. Hoteling for Extension Mobility - Agents can log in at any available workstation while maintaining unique user settings. - Service ntegration - Any Telesphere personal service, such as Call. Forwarding, Call Notification, Call Screening and Voice Messaging, can be assigned to a call center agent to customize the call center group. May also be integrated with Hosted Call Recording. Call Control Functions - Auto Answer, Hold, Transfer -, Conference, and Supervisor Escalation. Agent State Control Functions - Agent Login/Logout, Ready, Not ready and Wrap Up Auto Dialer - Via Outbound Click-to-Dial and Outlook Directory ntegration - Agent Activity Report - Agents can see real-time statistics directly on desktop. A - - Call Logs and Enhanced Call Logs - Logs can be assigned to Auto Attendant, Call Center and Hunt Groups. AT n addition to all Call Center Agent features: Agent Monitoring and Supervisor Barge-n Supervisor Queue Monitoring and Management Supervisor Dashboard Real-Time and Historical Reports CALL 888.MY.SPHERE ( )

13 - 6TELESPHERE BUSNESS TELECOMMUNCATONS. SMPLFED.' POLYCOM SOUNDPONT'' P PHONES PRODUCT REFERENCE GUDE CALL 888.MY.SPHERE ( )

14 Polycom's family of SoundPoint' P phones leverage the capabilities of SP-based VoP networks to deliver breakthrough voice quality and advanced features that make calls more efficient and productive. Basic SoundPoint P 320, 330, and 335* *HD Version Entry-level P phones with enterprise-grade features and outstanding voice quality 0,- Application targets: - Cubicle, call center (SoundPoint P 330) - Common areas, dorm rooms, wall-mounted deployments (SoundPoint P 320) 0. 2 Lines 00. ntegrated PoE support (EEE 802.3af) Full-duplex speakerphone with Acoustic Clarity Technology 0" 102 x 33 pixel graphical LCD )' 15 dedicated hard keys, 3 context-sensitive soft keys 0' Two-port 10/100 Ethernet switch (SoundPoint P 330) 0 Single 10/100 Ethernet port (SoundPoint P 320) Business SoundPoint P 430 Full-duplex speakerphone, built-in PoE, and a graphical LCD Application target: cubicle O. 2 Lines 0. ntegrated PoE support (EEE 802.3af) 01' Full-duplex speakerphone with Acoustic Clarity Technology 132 x 46 pixel graphical LCD 0" 16 dedicated hard keys, 4 context-sensitive soft keys SoundPoint P with AC Power Kit SoundPoint P 450 Mid-Range SP desktop phone with Polycom HD Voice' Application target: SOHO, cubicle 3 Lines ) ntegrated PoE support (EEE 802.3af) Polycom HD Voice for all audio paths 01" 256 x 116-pixel backlit grayscale graphical LCD Ot 17 dedicated hard keys, 4 context-sensitive soft keys SoundPoint P PoE Only SoundPoint P with AC Power Kit SoundPoint P 550 Cutting-edge SP feature set meets Polycom HD Voice' FiD v01 e 0. Application target: manager's/professional's office 4 lines OP. ntegrated PoE support (EEE 802.3af) Polycom HD Voice for all audio paths 0" 320 x 160 pixel backlit grayscale graphical LCD 26 dedicated hard keys, 4 context-sensitive soft keys SoundPoint P with AC Power Kit

15 Executive SoundPoint P 560 Cutting-edge SP and GigE meet Polycom HD Voice' HDvoice 0- Application target: manager's/professional's office 0-4 lines 0- ntegrated PoE support (EEE 802.3af) Polycom HD Voice for all audio paths 0' 320 x 160 pixel backlit grayscale graphical LCD 26 dedicated hard keys, 4 context-sensitive soft keys 0' nbuilt Gigabit Ethernet support SoundPoint P PoE Only SoundPoint P 560 -with AC Power Kit SoundPoint P 650 High-performance P phone with Polycom HD Voice TM' 1-rOvtiloe 0. Application target: executive office 0,- 6 lines (standalone) / 12 lines (with Expansion Module) 0. ntegrated PoE support (EEE 802.3af) Polycom HD Voice for all audio paths 320 x 160 pixel backlit grayscale graphical LCD 0' 26 dedicated hard keys, 4 context-sensitive soft keys 0" Support of up to three Expansion Modules )0. USB for local call recording SoundPoint P with AC Power Supply SoundPoint P 670 A premium, SP desktop phone with color display delivering a rich voice, visual and applications experience HDvoice 0- Application target: executive office 0-6 lines (standalone) / 12 lines (with Expansion Module) )0. ntegrated PoE support (EEE 802.3af) Polycom HD Voice for all audio paths x 160 pixel backlit color graphical LCD 0-26 dedicated hard keys, 4 context-sensitive soft keys 0' Support of up to three Expansion Modules USB for local call recording nbuilt Gigabit Ethernet support SoundPoint P PoE Only SoundPoint P with AC Power Supply CALL 888.MY.SPHERE ( )

16 NENE= NUM ;r. MME 1111 POLYCOM SOUNDPONT F P PHONE COMPARSON Basic.Ar As Aria SoundPoint P SoundPoint P 430 SoundPoint P 450 SoundPoint F SoundPoint P 650 SoundPoint P /330/ /560 Positioning Application Targets P330-Cubicle, call center P Common areas, wall mounted deployments Cubicle, Call Center Cubicle Manager/ Professional's office Executive Office i / Attandant's desk - with Backlit Expansion Modules Executive Office / Attendant's desk 1 with Color Expansion Modules LCD Display Unicode Character Support 102 x 33 pixel graphical European character set 132 x 46 pixel graphical 1 European character set 256 x 116 pixel backlit graphical 320 x 160 pixel backlit graphical 320 x 160 pixel backlit graphical 320 x 160 pixel backlit color graphical Expansion Module Support Up to 3 Backlit Expansion Modules Up to 3 Color Expansion Modules w/ AC adaptor Audio Features Polycom HD Voice Technology Full Duplex Speakerphone with Acoustic Clarity Technology Telephony Keys Line/Speed Dial Keys Mute, Handset, and Hands Free Keys Context-Sensitive Soft Keys Display/Menu Navigation Keys Advanced Features 335 only i 2 2 j : 6 (12 with Exp. 6 (12 with Exp. Module), Module) 6 (48 with Exp. 6 (48 with Exp. Module) Module) S Busy Lamp Field (BLF) Functionality j : Shared Call/Bridged Line Appearance Flexible Line Appearance Multiple Call Appearances : i XHTML Microbrowser Connectivity USB Port i. 4' Two-port 10/100/1000 MBPS P /100 P single 10/100 Power Options Power over Ethernet (EEE 802.3a0 i : 10/100, 10/100 1 P /100 P /100/ /100 10/100/1000 Protocol Support 1 ii SP (RFC 3261) Polycom, nc. All rights reserved. Polycom and the Polycom logo design are registered trademarks of Polycom, nc. in the U.S. and various countries. All other trademarks are the property of their respective owners. nformation in this document is subject to change without notice

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