WE NEED TO TALK... WHEN DISASTER STRIKES, WILL YOUR VOICE COMMUNICATION WITHSTAND THE STORM? HOSTED VoIP SOLUTIONS FROM CDW FINANCIAL SERVICES

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1 CDW FINANCIAL SERVICES WE GET IT WE NEED TO TALK... WHEN DISASTER STRIKES, WILL YOUR VOICE COMMUNICATION WITHSTAND THE STORM? HOSTED VoIP SOLUTIONS FROM CDW FINANCIAL SERVICES

2 A HOSTED VoIP SOLUTION KEEPS THE CONVERSATION GOING Competition for bank customers and credit union members is at an all-time high. New technologies are transforming the industry and redefining how customers and members interact with their financial institutions via multi-channel transaction options, ranging from telephony to web-based and mobile. Expectations for instant, speedy, reliable performance and transactions are steep. What if a disaster occurs? Downtime is not an option. At the epicenter is the IT department, with resources and budgets already stretched to the limit. How can banks and credit unions keep customers satisfied and connected even during an unexpected disruption? What can IT do to lighten its load and stay focused on mission-critical core IT functions? 2

3 As Hurricane Sandy tore up the Atlantic coast in late October 2012, 8.5 million homes and businesses lost power, according to the U.S. Energy Department. The protracted power outages, widespread damage and lost business wrought by the hurricane (estimated at between $30 and $50 billion) taught many companies unfortunate lessons about the importance of disaster recovery planning. Sources: Disaster Recovery: 10 Lessons from Hurricane Sandy, Deloitte Insights, November 29, 2012 BILLION Lost business wrought by Hurricane Sandy IHS Global Insight: As the Clear-up Begins A Look at Hurricane Sandy s Likely Economic Toll, October 31, % 86 %VOICE Voice was ranked as the second most used communication method (86%, behind at 93%) for employee communications with customers, suppliers and partners. Source: InformationWeek Reports: Is Hosted VoIP Right for You? by Michael Finneran, March 26,

4 MAKE EVERY DAY BUSINESS AS USUAL Meeting the demands of customers, members and regulators can be challenging in the best of times, so in the worst of times help them stay confident and connected with a clear, reliable and resilient telephony system. Choosing a hosted VoIP solution can reduce costs, sharpen your competitive edge and help deliver satisfying customer service under almost any condition. Call on CDW s Financial Services team to find the right VoIP solution to give you peace of mind and help your bank or credit union: ENSURE RELIABLE BUSINESS CONTINUITY PERFORMANCE Confidently work in the businessas-usual mode 24/7/365 Safeguard telephony services against natural disasters and unexpected occurrences, including Internet and power outages REALIZE OPERATIONAL AND COST EFFICIENCIES Minimize telephony setup and maintenance costs, while reducing monthly fees Scale up your VoIP networks in an easy plug and play fashion, without the need to invest in new hardware Quickly and cost-effectively add additional phone lines ENHANCE THE CUSTOMER EXPERIENCE Ensure customers and members can seamlessly conduct financial transactions via phone from bill payments to monetary transfers Provide easy access to staff for quick problem resolution and answers to product or information inquiries BOOST TEAM PRODUCTIVITY Empower IT staff to focus on missioncritical operational IT functions Hand off telephony management to the telephony experts Tap into convenient web-based monitoring of phone system usage and online voic 4

5 CDW Financial Services GETS BANKING CDW supports 99% of the top U.S. banks including national, regional and community banking customers with the industry s broadest and deepest technology, solutions and services. With hosted VoIP services, the CDW Financial Services team can help you better manage risk and meet regulatory compliance requirements, CDW FINANCIAL SERVICES achieve growth targets. BANKING improve customer experiences and IT INFRASTRUCTURE RISK MANAGEMENT TRUST REGULATORY COMPLIANCE & AUDITS SERVICES BANKING EXPERTS PERFORMANCE EFFICIENCY & GROWTH CUSTOMER EXPERIENCE PARTNERSHIPS CDW supports its national, regional and community bank customers with the industry s broadest and deepest technology solutions and services. The CDW Financial Services team helps banks integrate and keep current with technology 5

6 Adoption and usage of VoIP continues to expand in the enterprise. More than 80% of employees in respondents organizations use VoIP. Enterprises are also actively migrating employees from TDM-based voice services to VoIP solutions 34.9% of businesses with TDM said their company plans to migrate employees to VoIP in the next year, with more than one-third saying they plan to implement a hosted VoIP solution. Amy Lind, IDC Research Manager, Broadband, Enterprise Voice & IP Communications Services; and the IDC 2012 U.S. WAN Manager Survey: Business VoIP More and more CIOs no longer see the benefits of owning a telephone system and look to the cloud to get them out of the phone business. A recent survey by Webtorials (underwritten by Sonus Networks) found that: 57 % of respondents see all or part of their voice services moving to the cloud in the future 29 % are already using a full or partial cloud approach Source: InformationWeek Reports: Is Hosted VoIP Right for You? by Michael Finneran, March 26, 2013 Check out this CDW data sheet to learn why VoIP Should Be on Your Radar at CDW.com/voipsheet. 6

7 CDW Financial Services GETS CREDIT UNIONS With hosted VoIP services, the CDW Financial Services team helps credit unions drive efficiency, grow membership and satisfaction, roll out new services and meet regulatory compliance requirements. CDW FINANCIAL SERVICES CREDIT UNIONS IT INFRASTRUCTURE EFFICIENCY TRUST MEMBERSHIP GROWTH/ SATISFACTION SERVICES CREDIT UNIONS EXPERTS PERFORMANCE REGULATORY COMPLIANCE SERVICES PARTNERSHIPS CDW credit union customers have access to the industry s broadest and deepest technology solutions and services. The CDW Financial Services team helps credit unions use their IT infrastructure to drive efficiency, grow membership and satisfaction, roll out new services and meet regulatory compliance requirements. 7

8 We partner with AT&T Business, MCI, PSINet, Sprint and many others to provide you with state-of-the-art voice communication and wide-area network and data solutions. With access to 70 carriers and 800 data centers domestically and internationally, CDW consistently saves clients 10% to 30% by being one of the largest direct agencies/brokers of telecommunication services in the world. CUSTOMIZED SOLUTIONS TO KEEP THE PHONES OUT OF SIGHT AND OUT OF MIND Your dedicated CDW Financial Services account manager gets it. CDW has continued to help over 15,000 banks, credit unions, securities and specialty financial services companies assess and align their IT infrastructures with growth strategies, managing regulatory compliance and costs. INDUSTRY-LEADING PARTNERSHIPS CDW helps our financial services customers sync their telecommunications with their business requirements. We act as a single point of contact for all your voice and data needs, working with our partner providers to design the best solution for you. Our relationships with industry-leading carriers and technology providers such as Cisco, ShoreTel and Jabra enable us to offer a complete scope of voice and data services, in addition to hosted VoIP services. 8

9 DESIGNED BY PHONE USERS FOR THE BEST USER EXPERIENCE PROFESSIONAL WIRELESS HEADSET ShoreTel IP Phone IP420 CDW CALL FOR PRICING Backlit mono screen Two line keys Full duplex speakerphone Integrated 10/100 network Jabra PRO 920 Headset CDW CALL FOR PRICING Frees users from their desks, enabling them to find documents and multitask with maximum efficiency while on a call Users can walk and talk up to 120 m/325 away from their desks Also benefit from enhanced ergonomics; headset prevents neck strain caused by pressing a phone to the ear for long periods DEMONSTRATES THE LATEST ADVANCES IN VoIP TELEPHONY CALL YOUR ACCOUNT MANAGER FOR DETAILS Cisco Unified IP Phone 7945G CDW CALL FOR PRICING Onscreen display of text and/or graphics gives you the option to deliver customized information (such as the organization s directory) to every handset Support for major wireless and security standards Support for innovative new telephony applications Multiple network connectivity options Includes wideband audio support, backlit color display and an integrated Gigabit Ethernet port CDW Hosting Services Leverage CDW s Enterprise Data Centers for your infrastructure, storage, network and disaster recovery needs Our Enterprise Hosting Centers have extensive physical and network security, dedicated connectivity, and world-class monitoring and support We provide multiple data networking services to help you connect into and out of the Enterprise Hosting Centers From Internet to WAN, firewalls to VPN access, CDW provides extensive connectivity options CDW s Hosting Services help reduce capital expenses while ensuring quality, flexibility and security for your hosted IT solutions CDW, CDWG and The Right Technology. Right Away are registered trademarks of CDW LLC. PEOPLE WHO GET IT is a trademark of CDW LLC. All other trademarks and registered trademarks are the sole property of their respective owners.

10 HOSTED AND MANAGED SERVICES Our CDW Financial Services team provides decades of hosted co-location and managed service experience. We can help your financial institution leverage the latest technology for your hosted VoIP solution, and you can also count on us for comprehensive supporting services and assistance. MANAGED SERVICES. We have access to over 800 world-class facilities, mature and focused managed services, strong service agreements, industry-recognized certifications and outstanding customer service. We provide monitoring and management (including proactive patching and capacity planning) for unified communications, networks, OS, storage and databases. REMOTE MANAGED SERVICES. Your organization s remote managed solutions are increasingly important as the amount of transferable data continues to grow. We will work with you to build unique, reliable networks, systems and storage, intrusion prevention, and unified communication solutions and services.

11 CDW is a Certified Telecommunications Professional (CTP). See how CDW s managed services can help you keep pace with your toughest technology challenges. Download the white paper: Resourcing IT for Reduced Costs and Improved Service Levels at: CDW.com/managedservices CLOUD AGGREGATION SERVICES. Infrastructure as a Service (IaaS) is a solution that offers compute, storage and networking resources delivered as an on-demand service. It provides a highly flexible and scalable infrastructure for your organization s needs. Increase organizational agility as a result of the rapid scalability that IaaS solutions provide, while moving to a far more predictable cost structure that can adapt to seasonal or unpredictable IT demands. HOSTED SERVICES. CDW understands your financial organization s need for a reliable telecommunications and data center. Hosted services leverage CDW s Enterprise Hosting Centers for your infrastructure, storage, network and disaster recovery needs. We provide multiple data networking services to help you connect into and out of the Enterprise Hosting Centers. From Internet to WAN, firewalls to VPN access, CDW provides extensive connectivity options.

12 CREDENTIALS AND CERTIFICATIONS CDW is recognized as an award-winning national IT services and solutions provider, with noteworthy best practices, certifications and awards that give our customers added confidence in partnering with us to satisfy their telecommunications/voip needs. ITIL Our managed services offerings are built around ITIL best practices. Our governance training, a requirement for all Managed Services practice members, is based on the ITIL approach to IT service management. We have more than 20 ITIL certified employees, including the ITIL Foundation Certification, and the top ITIL certification: the Manager s Certificate in IT Service Management. AWARDS Cisco Global Small Business Partner of the Year Cisco National Technology Excellence Partner of the Year Unified Communications Cisco U.S./Canada Theatre Public Sector Partner of the Year Cisco U.S./Canada Theatre Small Business Partner of the Year Cisco Public Sector Partner of the Year Cisco TelePresence Video Master Authorized Technology Provider Partner SAS 70 Our Managed Services practice completes a yearly Statement of Auditing Standards No. 70 (SAS 70) Type II audit. This demonstrates how we establish effective control objectives and control activities. The objective, unqualified opinion expressed in this audit provides confirmation of the strength of our quality control activities and processes in relation to our hosting environment and managed services. Cisco Gold Certified Partner Cisco Master of Managed Services Cisco Powered Managed Contact Center Cisco Powered Managed Data Center Cisco Powered Managed Mobile Communications Cisco Powered Managed Unified Communications Cisco Powered Managed Security Cisco Small Business Specialization Over 6200 additional Cisco certifications and accreditations 10

13 CDW EXPERT SNAPSHOT Jason C. Stroden Account Manager CDW Financial Services Q: Why do CDW s banking and credit union customers choose a hosted VoIP solution? A: Many of our financial services clients IT teams are stretched to the limit. Hosted VoIP can help them in many ways. It not only improves their business continuity plan, but also consolidates the number of vendors they deal with. They don t need to make separate calls for added phone lines, if they have billing question or if their outside connection gets cut. They don t have to worry about learning the skills to manage the telephony system. They can stay focused on IT. 11

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