Enterprise Smartphone and Mobile Device Management

Transcription

1 Enterprise Smartphone and Mobile Device Management

2 Corporate Overview Leadership founded Manha0an Associates (NASDAQ: MANH) Provide wireless and mobility solucons to 1000 global customers Leaders in Smartphone and Mobile Device Management across mulcple plagorms Privately held with no outside capital Headquartered in Atlanta with over 200+ employees Our mission: Simplify Enterprise Mobility

3 Five Phases of Managing Smartphones and Mobile Devices Monitor Secure Manage Deploy Smartphones and mobile devices Support

4 Five Phases of Managing Smartphones and Mobile Devices J. Doe Role: Account Manager Corporate Services None J. Doe Role: Director Corporate Services VPN, Wi- Fi, Exchange 2010, Enterprise App Store 1 J. Doe securely enrolls device using AirWatch J. Doe Role: Account Manager 4 J. Doe Role: Account Manager J. Doe is promoted to Director AirWatch reconfigures device based on new role to higher access to corporate systems Corporate Services VPN, Wi- Fi, Exchange 2007 Corporate Services VPN, Wi- Fi (new), Exchange AirWatch configures device to access corporate systems 3 Enterprise upgrades Exchange and rotates Wi- Fi cerfficates AirWatch automafcally updates device configurafons 5 J. Doe loses device AirWatch removes access to corporate data and systems and remotely wipes the device AirWatch

5 Phase 1: Deploy AcCvate devices using SMS, , URL and other flexible opcons Enroll corporate and employee- liable devices individually or in scale AuthenCcate users and devices through basic and directory services- based authenccacon Instantly configure policies, se^ngs, cercficates and access to enterprise accounts over the air Wirelessly provision internal and recommended apps through the enterprise app catalog ApplicaFons ConfiguraFon Procurement Deploy Enrollment AcFvaFon

6 Phase 2: Secure AuthenFcaFon Ensure authorized and compliant devices have secured access to enterprise resources and accounts Remote lock & wipe Secure Data protecfon Protect personal and corporate data and the encre device through encrypcon and passcode policies Prevent unauthorized device use by locking down device features and enforcing restriccons Hardware lock- down & restricfons Passcode policies Audit devices for compliance with corporate policies, se^ngs, applicacons, third parces and more Automate business policies for non- compliant or jailbroken devices

7 Phase 3: Monitor Monitor devices and network health status and stacsccs for excepcons Track user accvity, such as app downloads, voice, SMS and data usage against pre- defined thresholds, white or black lists Devices Monitor system access and console user accvity through detailed event logs Set up alerts and automated business rules for specific device or network accons, user accons or system performance System Monitor Network Generate acconable reports with automated distribucon across IT team Users ApplicaFons

8 Phase 4: Manage Enterprise accounts ApplicaFons & sosware Mobile assets Manage ConfiguraFon serngs Policies & restricfons Streamline and automate mobile asset and inventory management Update and provision new policies, se^ngs, cercficates, apps, sodware and access to enterprise accounts and more over the air Exchange AcCve Sync Wi- Fi VPN CA LDAP Push down configuracon profiles, apps, sodware or remote lock & wipe commands to individual devices or groups On- demand At a scheduled Cme or Next Cme a device checks in

9 Phase 5: Support Perform device diagnoscc tests remotely to idencfy issues Provide remote assistance to mobile users and communicate from the console via SMS messaging Take remote control of a device for more efficient troubleshoocng Provide users with remote management capabilices through a self- service portal Case management system Remote diagnosfcs Support Remote assistance Manage troubleshoocng cases and system incidents using an integrated case management system Self- service portals Remote control

10 What Makes AirWatch Different? Product Architecture Web- based NaCve user interface (iui) MulC- OS Enterprise integracon MulC- tenant WLAN monitoring MulC- lingual Intelligent nocficacons Scalable Robust reporcng portal Secure MDM SDK library Product Delivery Sodware as a Service (SaaS) Behind the firewall (BTF) Sodware appliance Responsive support and services

11 Web- based User Interface AirWatch s web- based console is designed to provide fast access to crifcal business informafon reducing response Fmes and increasing producfvity. Access and control of business and IT informacon from mulcple locacons Flexible views to efficiently access informacon Advanced architecture to quickly filter through thousand of devices Customized menus, data dicconary and user preferences Ability to save searched and queries for repeccve tasks ExcepCon management approach to idencfy compliance and security issues

12 MulF- OS AirWatch s comprehensive mobile device management playorm is built to support enterprises with diverse mobile devices across mulfple networks. Secures, monitors, manages and supports all mobile devices, regardless of type, manufacturer or mobile plagorm Presents an integrated, real- Cme view of all mobile devices deployed across the enterprise Provides full life- cycle management of all mobile assets Supports employee and corporate- liable as well as line of business devices

13 MulF- tenant Architecture AirWatch s mulf- tenant architecture allows end customers or managed services providers to manage mulfple enffes using a central console. Manage mobile assets by divisional, geographical, or organizaconal groupings Customize console user access and capabilices Standard roles for easy implementacon Granular control for custom roles Users can carry different access rights across different logical device groupings Secured access for third- party device support organizacons and third- party applicacon providers (if applicable)

14 MulF- lingual Console AirWatch s flexible architecture supports mulfple languages within an organizafon. Localizes languages by integracng specific cultural, linguiscc or industry terms Creates a data dicconary for any IT or business- defined group of console users Gives console users the ability to select their preferred language and dialects Converts and stores all languages in Unicode Uses the IETF language tag to support internal localizacon Supports double and quad byte character sets

15 Security and Compliance AirWatch enables and enforces IT security and compliance at the device and console level. AirWatch provides secure hierarchical console access based on locafon, role and funcfon. Console Security and Compliance AcCve Directory IntegraCon Role- based access to views and funcconality N- Cer levels of security Single sign- on integracon with 3rd party apps Complete audit trail, ensuring only authorized users are accessing the system Mobile Device Security and Compliance ConCnuous device monitoring and audits Detailed event log for all management accountability Real- Cme alercng for compliance excepcons

16 Intelligent NoFficaFons AirWatch s alert engine provides immediate nofficafons to end users and IT groups for security and compliance issues. Device roaming alert Non- compliance / device compromised InacCve device Unauthorized applicacons Expired cercficates SIM card change RestricCon audit failure (passcode policy, Safari usage, camera enabled, etc)

17 Robust ReporFng Portal AirWatch generates acfonable, results- oriented reports and provides automated report distribufon to IT- defined lists. MulCple access and reporcng levels Reports directly linked with security model Provides IT- defined access to partners and other third parces Extensive library of management reports Automated report distribucon Flexible and easy customizacon based on: Desired data points Date ranges File format preferences CSV, XML, PDF, XLS

18 Flexible Delivery SoSware as a Service (SaaS) Appliance On- premise Monthly Subscrip5on MulCple redundant data centers Best of class hardware - Cisco, F5, EMC and Dell 24 / 7 / 365 Atlanta- based NOC High availability (HA) Standard SLA > 99.9% Turnkey solu5on Tiered solucons to opcmize appliance size Industry standard hardware Redundant hardware components AirWatch perpetual licenses Perpetual License Physical or virtual hardware Integrates with mulcple enterprise services environments, Directory Services, CerCficates and more.net, SQL architecture

19 Responsive Support and Services AirWatch provides industry- leading technical support and services to help enterprises achieve opfmal producfvity and operafonal efficiency. ImplementaFon Services and Training Successful combinacon of technical knowledge, industry experience and resources Streamlined implementacon process regardless of deployment method or scale Professional Services Technical experts prepared to assess technology needs, provide on- site deployment, integracon services, mobility best praccces and technical solucons Technical Support Standard, extended or 24/7/365 support Atlanta- based NOC Fast response Cmes Online support and training portal Dedicated enterprise contacts Sodware maintenance and upgrades

20 Worldwide LocaFons NORTH AMERICA Atlanta Headquarters 1425 Ellsworth Industrial Blvd. Suite 33 Atlanta, GA United States Metro Washington D.C 6888 Elm Street Suite 303 Mclean, VA United States Seacle 81 Vine Street Suite 404 Sea0le, WA United States EMEA Milton Keynes 3 & 4 Newton Court, Kelvin Drive Milton Keynes MK5 8NH United Kingdom APAC Melbourne Suite Burke Road Kew, Vic 3101 Australia Bangalore # 118, Road No. 3 EPIP Phase I, Whitefield Bangalore Karnataka, India