Experimental Comparison of Existing Application Sharing with a Revised Version with Respect to Criteria of Usability

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Experimental Comparison of Existing Application Sharing with a Revised Version with Respect to Criteria of Usability"

Transcription

1 Experimental Comparison of Existing Application Sharing with a Revised Version with Respect to Criteria of Usability Tanja Neumann Fraunhofer-Institute for Telecommunications Heinrich-Hertz-Institut (HHI), Einsteinufer 37, Berlin, Germany Abstract Obviously, usability is an important criterion for the acceptance and use of applications in the field of information and communication technology. Usability is particularly important for general-purpose software products such as Microsoft s NetMeeting. This paper presents a critical review of the application sharing functionality of NetMeeting. Application sharing allows two or more persons to use identical electronic Word, Excel or Photoshop documents and to cooperate on that basis. In an expert evaluation and first preliminary user test various usability deficits of the program were found. Subsequently the established version of application sharing was modified to eliminate usability deficits observed. On that basis an experimental user test was started to find out whether the modified version proves to be superior to the established one with regard to the effectiveness, the efficiency, and the satisfaction of use. Interim results obtained by now suggest at least partial advantages of the new version. Final results will be available at the HFT conference in December Key words: Application sharing, Usability, User test, Satisfaction Variables, MS NetMeeting 1. Background and motivation of the study The emphasis of the present paper is on the application sharing functionality offered by MicrosoftNetMeeting in addition to other functions such as video conferencing. Application Sharing (AS) gives two or several users the possibility to cooperate on the basis of a common application like Word, Excel, PowerPoint, Paint, and Photoshop. AS runs in principle on one computer and can be started only by its owner. Nevertheless it can be also used, as illustrated below, from other computers. To explain AS we differentiate between the INitiator (IN) and the Participating Person (PP). AS is possible in three variants: 1. Joint Viewing: IN can use his applications without any restrictions. However PP may only observe the activities of IN, e.g. may watch the movements of the mouse cursor or the opening of windows. Joint Viewing is often claimed to be helpful in e-learning, e.g. if a tutor wants to explain technical mechanisms or to illustrate which steps are necessary to insert page numbers in a word document.

2 2. Joint Editing: Both PP and IN may use all functions of office applications. Thus PP is allowed e.g. to change or store a MS Word text on the initiators computer. Joint Editing might be helpful in case both IN and PP are in charge of editing a report. Here both people can work on a text, changing alternatively and discuss it online. 3. Visual Awareness (Whiteboard): Here word, Excel or Photoshop documents are available to IN as well as PP. However PP only may use the documents in form of screenshots, can look at them and use a remote pointer to mark various spots of interest. 2. Usability deficits of existing application sharing and suggestions for improvement By an expert evaluation and a preliminary user test various usability deficits were observed while using application sharing. These deficits mainly were explained by ambiguous or unclear control references. Two cases of a total of eight deficits will be described in the following as well as the improvement suggestions for these: Case 1: As prerequisite of using any version of application sharing IN must establish a connection to another participant. Additionally IN has to enter the address of the participant (Fig. 1). Many users do not know which kind of address is admitted. Actually there are four different possibilities: (1) , (2) phone number, (3) computer address and (4) IP-address. In principal, this information is supplied by the system and can be retrieved by using the question mark ( Help icon) in the title bar of the window shown in Fig. 1.. Preliminary trials showed that the information about the four adress options usually was not found by the subjects. Figure 1. Place a call window of the established version To eliminate that problem a question mark was established close to the input field labelled Address (Fig. 2). Clicking on that question mark the information on the various addresses is presented by the system (Fig. 2). Figure 2. Place a call window of the new version Case 2: As shown in Case 1, the IP adress is admitted for establishing connections to AS participants. Many users do not know where to find it. Actually, the IP address is available within the program. One can find it when one selects the question mark Help (Fig. 3) in the main menu and then activates Info. Usually, the Info window contains descriptions of copyright details and no additional user relevant information. Therefore people expect the information about the IP address at other locations of the program, particularly they hope to find it when activating the "Tools" menu ( Extras in the German version ). Therefore, to avoid the above usability deficit the IP address was additionally included as an option in the "Tools" ("Extras") menu.

3 Figure 3. Main menu of NetMeeting 3. Experimental approach For the experimental comparison the established and modified versions were implemented as digital mock ups. To test both versions, five tasks had to be performed either using the established or the modified version. The tasks required to Task 1: find the four kinds of addresses for establishing a communication channel Task 2: search the IP address Task 3: activate joint viewing Task 4: activate joint editing Task 5: activate visual awareness (Whiteboard). Subjects used either the established or the new version of application sharing. Before the trial subjects were made familiar with the capabilities of the different versions. The usability of both versions was measured according to the established usability variables effectiveness, efficiency and satisfaction. The performance of a task was called effective, if the task was solved within ten minutes. The efficiency was defined by the time and the number of steps needed by the subjects. To assess satisfaction a questionnaire was designed, which allows subjects to rate both AS versions according to the following variables: Orientation and certainty as to which steps to take Ambiguity of terms used Boredom Enjoyment Non acceptability of the time taken to perform the task Overall satisfaction

4 According to the above trial concept 20 of totally 40 subjects were tested 1. The subjects selected had basic skills to handle PC and InterNet applications. They were aged between 24 and 65 years. Both sexes and different levels of education were represented. 4. Preliminary results In contrast to our expectations the established version proved to be nearly as effective as the modified one (see Fig. 4). Only with regard to the task establishing a communication channel the expected superiority was observed. This result might be explained as follows: Both versions were realised in the form of mock ups. To do that it was decided to make available only those options respectively functions that definitely were needed to perform application sharing. All other functions available within NetMeeting were inactive and could be recognised as such by the subjects. Therefore, when performing the experimental tasks the subjects had to choose between fewer alternatives than offered by the original NetMeeting version. Thus fewer distractors existed that could produce conflicts and errors when performing the various tasks. visual awareness joint editing tasks joint viewing IP-address communication channel number of tasks, succesfully accomplished Figure 4. Effectiveness measured by the number of tasks accomplished for the established version and the new version. This fact also might explain the results with respect to the second usability variable efficiency, measured by the mean number of steps needed. Here again the advantages in favour of the modified version were smaller than expected (Fig. 5), however higher than with respect to the variable effectiveness. This is evident, when one looks at the results for the tasks activating visual awareness, searching the IP address and establishing a communication channel. Similar results are obtained when efficiency is measured by the mean time needed to accomplish the given tasks (Fig. 6). 1 As only half of altogether 40 subjects are tested until now results with regard to the statistical significance are left out for the moment.

5 visual awareness joint editing tasks joint viewing IP-address communication channel number of steps (average) used for task accomplishment Figure 5. Efficiency, measured by the mean average number of steps needed for task accomplishment of the established version and the new version Similar advantages are obtained, when the efficiency is measured by the time needed for performing the tasks (Fig. 6). visual awareness joint editing tasks joint viewing IP-address communication channel time in seconds (average) used for task accomplishement Figure 6. Efficiency, measured by the mean average time needed for task accomplishment of the established version and the new version

6 unfavourable evaluation favourable evaluation overall satisfaction non acceptance of time enjoyment boredom ambiguity of terms orientation on each step number of evaluations Figure 7. Number of ratings in favour of or to the disadvantage of the established version and the new version Looking at the various satisfaction variables (Fig. 7) slight advantages are observed for nearly five of six variables. Of course, these data and also the data with respect to effectiveness and efficiency are based on a trial with only 20 subjects. This picture might change when the trial with altogether 40 subjects will be finished. 5. Resumee In an expert evaluation and a preliminary user test of MS NetMeeting's application sharing functionality, various usability deficits were found. Subsequently the existing software version was modified to eliminate usability deficits observed. Next, the modified version was compared with the established one with regard to the effectiveness, the efficiency, and the satisfaction of use. Interim results obtained by now suggest at least partial advantages of the new version. Final results will be available at the HFT conference in December In summary, the work presented is a contribution to assure usability, a variable regarded as one of various factors determining acceptance and use of internet, intranet services and software products. Accordingly deficits of usability are taken seriously. Usually, three approaches are used to avoid such deficits: One approach is to fight the problem at the root, e.g. by providing plug ins. Another approach is to develop generic solutions, e.g. interfaces of similar appearance that help people to use new applications without high effort. A third approach seems still to be neglected: Every new application causes its own specific usability problems, e.g. problems that result from ambiguous and unclear wording. Of course, also application specific usability deficits have to be taken seriously. This was done in the present study with respect to application sharing, a facility that, though not yet widely used, might become very useful, when existing bottle necks related to transmission bandwidth within access networks are removed.

7 References DIN EN ISO (1999). Ergonomic requirements for office work with visual display terminals (VDTs); Guidance on usability. Luckhardt, H. D.(Januar 2003). Labels als Mittel der Informationsarchitektur, DIN EN ISO (1999). Ergonomic requirements for office work with visual display terminals (VDTs); Guidance on usability. Luckhardt, H. D.(Januar 2003). Labels als Mittel der Informationsarchitektur, IBM Lotus Sametime 3 (September 2002): Microsoft Corporation (2003). Rosenfeld, L. and Morville, P. (1998): Information Architecture for the World Wide Web Designing Large-Scale Web Sites. Sebastopol 1998: O Reilly & Associates.

Eye-contact in Multipoint Videoconferencing

Eye-contact in Multipoint Videoconferencing Eye-contact in Multipoint Videoconferencing Birgit Quante and Lothar Mühlbach Heinrich-Hertz-Institut für Nachrichtentechnik Berlin GmbH (HHI) Einsteinufer 37, D-15087 Berlin, Germany, http://www.hhi.de/

More information

Inside Blackboard Collaborate for Moderators

Inside Blackboard Collaborate for Moderators Inside Blackboard Collaborate for Moderators Entering a Blackboard Collaborate Web Conference 1. The first time you click on the name of the web conference you wish to enter, you will need to download

More information

Upgrading from Call Center Reporting to Reporting for Contact Center. BCM Contact Center

Upgrading from Call Center Reporting to Reporting for Contact Center. BCM Contact Center Upgrading from Call Center Reporting to Reporting for Contact Center BCM Contact Center Document Number: NN40010-400 Document Status: Standard Document Version: 02.00 Date: June 2006 Copyright Nortel Networks

More information

Coyote SP - Installation Notes

Coyote SP - Installation Notes Step 1 - Setup E-mail Support: Coyote SP - Installation Notes Coyote SP Installation Steps 1) Insert the Coyote SP installation CD. 2) Follow Setup Instructions. 2) If Setup won t appear, click Windows

More information

Chapter 16 - Remote Access

Chapter 16 - Remote Access Chapter 16 - Remote Access June 1, 2001 PC ANYWHERE MANAGER software makes it possible for jurisdictions that do not have the QVF on-site ( county client jurisdictions ) to access their QVF files via remote

More information

SMART Board Interactive Whiteboard Basics Tip Sheet for ABP Faculty

SMART Board Interactive Whiteboard Basics Tip Sheet for ABP Faculty SMART Board Interactive Whiteboard Basics Tip Sheet for ABP Faculty Introduction The SMART Board interactive whiteboard is touch sensitive and operates as part of a system that includes a computer and

More information

Remote Viewer Recording Backup

Remote Viewer Recording Backup Remote Viewer Recording Backup Introduction: In this tutorial we will explain how to retrieve your recordings using the Web Service online. Using this method you can backup videos onto your computer using

More information

Instructions for Formatting MLA Style Papers in Microsoft Word 2010

Instructions for Formatting MLA Style Papers in Microsoft Word 2010 Instructions for Formatting MLA Style Papers in Microsoft Word 2010 To begin a Microsoft Word 2010 project, click on the Start bar in the lower left corner of the screen. Select All Programs and then find

More information

Note: This documentation was written using the Samsung Galaxy S5 and Android version 5.0. Configuration may be slightly different.

Note: This documentation was written using the Samsung Galaxy S5 and Android version 5.0. Configuration may be slightly different. University Information Technology Services Training, Outreach, Learning Technologies & Video Production HallPass Instructions for Connecting to PC with an Android Device Note: This documentation was written

More information

Screen Design : Navigation, Windows, Controls, Text,

Screen Design : Navigation, Windows, Controls, Text, Overview Introduction Fundamentals of GUIs Screen Design : Navigation, Windows, Controls, Text, Evaluating GUI Performance - Methods - Comparison 1 Example: Automotive HMI (CAR IT 03/2013) 64, 68, 69 2

More information

Videoconferencing from Home with ViaVideo

Videoconferencing from Home with ViaVideo Videoconferencing from Home with ViaVideo A. Set up and Installation of ViaVideo Conferencing Device IMPORTANT NOTE: If you have already successfully set up and used your ViaVideo system in a video conference

More information

Introducing Web Conferencing Tools

Introducing Web Conferencing Tools Introducing Web Conferencing Tools A Towards Maturity paper providing information and support for those new to web conferencing tools June 09 Introduction... 2 What is web conferencing?... 2 Benefits of

More information

User's Guide DylosLogger Software Version 1.6

User's Guide DylosLogger Software Version 1.6 User's Guide DylosLogger Software Version 1.6 The DylosLogger software allows users of Dylos Air Quality Monitors equipped with PC interface to easily record, download, and graph data. The COM port is

More information

MyMathLab / MyStatLab Advanced Interactive Training Guide

MyMathLab / MyStatLab Advanced Interactive Training Guide MyMathLab / MyStatLab Advanced Interactive Training Guide MYMATHLAB/MYSTATLAB ADVANCED Lesson 1 Manage Multiple Courses... 129 Lesson 2 Export Grades... 135 Lesson 3 Transfer Students... 139 Lesson 4 Design

More information

The Citizen Office in a Box User Requirements and Usability Issues for Mobile Citizen Services

The Citizen Office in a Box User Requirements and Usability Issues for Mobile Citizen Services The Citizen Office in a Box User Requirements and Usability Issues for Mobile Citizen Services Roland Buß, Detlef Runde, and Rüdiger Sniehotta Fraunhofer-Institute for Telecommunications Heinrich-Hertz-Institut

More information

Skype for Business: For Faculty Use with Online Courses

Skype for Business: For Faculty Use with Online Courses Skype for Business: For Faculty Use with Online Courses Skype for Business is a communication tool that allows users to collaborate in real-time via text chat, audio/video chat, and desktop sharing. Skype

More information

Using the Streaming & Recording Features

Using the Streaming & Recording Features VIDEO COMMUNICATION SYSTEM-APPLICATION NOTE Using the Streaming & Recording Features PCS-G50/G50P All PCS-G70/G70P All Introduction Sony PCS-G50/G50P/G70/G70P videoconferencing systems come standard with

More information

Using Adobe Acrobat Connect@Hunter College. How to Host a Meeting - User s Guide

Using Adobe Acrobat Connect@Hunter College. How to Host a Meeting - User s Guide Note: For the purpose of consistency between the Hunter College written and web documentation and the Adobe Connect pro Software terminology, we will use meeting to represent a virtual class session, host

More information

VRM Monitor. Online Help

VRM Monitor. Online Help VRM Monitor en Online Help VRM Monitor Table of Contents en 3 Table of Contents 1 Introduction 3 2 System overview 3 3 Getting started 4 3.1 Starting VRM Monitor 4 3.2 Starting Configuration Manager 4

More information

StarWind iscsi SAN: Configuring HA File Server for SMB NAS February 2012

StarWind iscsi SAN: Configuring HA File Server for SMB NAS February 2012 StarWind iscsi SAN: Configuring HA File Server for SMB NAS February 2012 TRADEMARKS StarWind, StarWind Software and the StarWind and the StarWind Software logos are trademarks of StarWind Software which

More information

This Document Contains:

This Document Contains: Instructional Documents Video Conference >> PolyCom >> VSX 7000 Extension Computing Technology Unit This Document Contains: A Device Description An Installation Guide Instructions for Use Best Practices

More information

SWGFL Video Conferencing Service Registration of Endpoints. South West Grid for Learning. Version 1.1. Steve Cayley Ian White. Date: February 2004

SWGFL Video Conferencing Service Registration of Endpoints. South West Grid for Learning. Version 1.1. Steve Cayley Ian White. Date: February 2004 SWGFL Video Conferencing Service South West Grid for Learning Version 1.1 Author: Steve Cayley Ian White Date: February 2004 SWGfL Video Conferencing Service Page 1 SWGfL Video Conferencing Service Page

More information

The Conference Room of Today. Easy & Secure. Instant Meeting

The Conference Room of Today. Easy & Secure. Instant Meeting The Conference Room of Today. Easy & Secure. Instant Meeting Instant Meeting - The Conference Room of Today Set up and attend meetings easily - from anywhere and at any time Whether for online meetings,

More information

Page Numbering for a Thesis or Dissertation

Page Numbering for a Thesis or Dissertation Page Numbering for a Thesis or Dissertation Tip: Add Page Numbering to your document after you are finished making all edits. After the page numbering has been added, then add the Table of Contents and/or

More information

SOFTWARE UNIT 1 PART B C O M P U T E R T E C H N O L O G Y ( S 1 O B J 2 2-3 A N D O B J 3-2)

SOFTWARE UNIT 1 PART B C O M P U T E R T E C H N O L O G Y ( S 1 O B J 2 2-3 A N D O B J 3-2) SOFTWARE UNIT 1 PART B C O M P U T E R T E C H N O L O G Y ( S 1 O B J 2 2-3 A N D O B J 3-2) SOFTWARE CATEGORIES There are two main type of software categories Operating Systems Software Application Software

More information

FILE MANAGEMENT. About this Document Words in bold

FILE MANAGEMENT. About this Document Words in bold FILE MANAGEMENT Introduction This document covers the basics of storing, filing and locating files on your computer. The instructions assume you are using Birkbeck s computers, but the techniques contained

More information

Securepoint Security Systems

Securepoint Security Systems HowTo: VPN with OpenVPN, certificates and OpenVPN-GUI Securepoint Security Systems Version 2007nx Release 3 Contents 1 Configuration on the appliance... 4 1.1 Setting up network objects... 4 1.2 Creating

More information

NetMeeting - User Guide

NetMeeting - User Guide NetMeeting - User Guide 1. To Host a Meeting 1. On the Call menu, click Host Meeting. 2. In Meeting Name, type the meeting name or leave it set to Personal Conference. 3. In Password, type the meeting

More information

Danaos Platform Conferencing Quick Users Guide

Danaos Platform Conferencing Quick Users Guide DANAOS Management Consultants Danaos Platform Conferencing Quick Users Guide Danaos Platform is the professional social network for the shipping industry Offering a Shipping Directory, Conferencing, Forums,

More information

7. Mobile Phone Support

7. Mobile Phone Support 7. Mobile Phone Support A state-of-the-art feature of this DVR device is transmitting live feed from the CCTV cameras to your mobile phone, so that you can have on the go access to your surveillance system

More information

Studio Visual Steps. Subscribing to RSS Feeds

Studio Visual Steps. Subscribing to RSS Feeds Studio Visual Steps Subscribing to RSS Feeds This book has been written using the Visual Steps method. 2009 Visual Steps B.V. Lay out and editing by Mara Kok Translated by Yvette Huijsman and Chris Hollingsworth

More information

INTERCALL ONLINE Administrator Invoices User Guide

INTERCALL ONLINE Administrator Invoices User Guide INTERCALL ONLINE Administrator Invoices User Guide Access your invoices online, set up new billing accounts and view or edit existing billing accounts. With InterCall Online, also monitor and analyze your

More information

Chapter 6: Application Software

Chapter 6: Application Software Understanding Computers Today and Tomorrow 12 th Edition Chapter 6: Application Software Learning Objectives Describe what application software is, the different types of ownership rights, and the difference

More information

Appointment Scheduler

Appointment Scheduler EZClaim Appointment Scheduler User Guide Last Update: 11/19/2008 Copyright 2008 EZClaim This page intentionally left blank Contents Contents... iii Getting Started... 5 System Requirements... 5 Installing

More information

Introduction. System requirements

Introduction. System requirements Introduction Web video collaboration enables communication in real time to bring experts virtually into the classroom, or to hold a class or project meeting at a distance. These guidelines explore Marratech

More information

Send Video Recordings from the DVR to a FTP Server on your PC

Send Video Recordings from the DVR to a FTP Server on your PC Send Video Recordings from the DVR to a FTP Server on your PC Introduction: The DVR has a useful feature that allows you to download recordings directly to a FTP server on your PC. This is just another

More information

Jumble for Microsoft Outlook

Jumble for Microsoft Outlook Jumble for Microsoft Outlook Jumble is a zero knowledge, end- to- end email encryption solution that integrates with existing email platforms. Jumble integrates at the email client level and removes the

More information

Microsoft Project 2007 Level 2: Working with Resources and Managing a Project

Microsoft Project 2007 Level 2: Working with Resources and Managing a Project Microsoft Project 2007 Level 2: Working with Resources and Managing a Project By Robin Peers Robin Peers, 2008 ABOUT THIS CLASS In Microsoft Project 2007 Level 1: Creating Project Tasks, the focus was

More information

Introduction to Visio 2003 By Kristin Davis Information Technology Lab School of Information The University of Texas at Austin Summer 2005

Introduction to Visio 2003 By Kristin Davis Information Technology Lab School of Information The University of Texas at Austin Summer 2005 Introduction to Visio 2003 By Kristin Davis Information Technology Lab School of Information The University of Texas at Austin Summer 2005 Introduction This tutorial is designed for people who are new

More information

Installing Lync. Configuring and Signing into Lync

Installing Lync. Configuring and Signing into Lync Microsoft Lync 2013 Contents Installing Lync... 1 Configuring and Signing into Lync... 1 Changing your Picture... 2 Adding and Managing Contacts... 2 Create and Manage Contact Groups... 3 Start an Instant

More information

Microsoft Lync: For Faculty Use with Online Courses

Microsoft Lync: For Faculty Use with Online Courses Microsoft Lync: For Faculty Use with Online Courses Microsoft Lync is a communication tool that allows users to collaborate in real-time via text chat, audio/video chat, and desktop sharing. Microsoft

More information

In this example, Mrs. Smith is looking to create graphs that represent the ethnic diversity of the 24 students in her 4 th grade class.

In this example, Mrs. Smith is looking to create graphs that represent the ethnic diversity of the 24 students in her 4 th grade class. Creating a Pie Graph Step-by-step directions In this example, Mrs. Smith is looking to create graphs that represent the ethnic diversity of the 24 students in her 4 th grade class. 1. Enter Data A. Open

More information

The serial port is another kind of transmission mode in some outdated PC as a supplementary in failure of USB transmission.

The serial port is another kind of transmission mode in some outdated PC as a supplementary in failure of USB transmission. Page 1 of 21 OWON Oscilloscope Installation and Use Guide Welcome to use Oscilloscope analysis software. The kind of communication software is use to acquire, store, analyze and display the data. The instruction

More information

Audience Response System TurningPoint 2008 and MS Office 2007 Clickers In The Classroom

Audience Response System TurningPoint 2008 and MS Office 2007 Clickers In The Classroom Audience Response System TurningPoint 2008 and MS Office 2007 Clickers In The Classroom I. Set up the TurningPoint software on your BCC and/or home computer In order to create TurningPoint slides, you

More information

Enhancing Lectures with an Audience Response System: Workshop Guide

Enhancing Lectures with an Audience Response System: Workshop Guide Enhancing Lectures with an Audience Response System: Workshop Guide Getting Started with the Turning Point Audience Response Software The Turning Point Software is free to download for PC and Mac systems.

More information

SMART Boards. If the board is connected to a different computer - Orientation is needed whenever you connect it to a new or different computer.

SMART Boards. If the board is connected to a different computer - Orientation is needed whenever you connect it to a new or different computer. SMART Boards What is a SMART Board? The SMART Board is an interactive whiteboard that converts a computer and date projector into a powerful tool for teaching and learning. With the computer image projected

More information

MS Word Tutorial PowerPoint (2000)

MS Word Tutorial PowerPoint (2000) Where to find PowerPoint (2000) MS Word Tutorial PowerPoint (2000) PowerPoint is an application in the Microsoft Office software. To open PowerPoint click on start and then on programs. 2. Programs 1.

More information

Sharing Files and Whiteboards

Sharing Files and Whiteboards Your user role in a meeting determines your level of file sharing. The type of files you can share include documents, presentations, and videos. About Sharing Files, page 1 Changing Views in a File or

More information

Classroom Management, part of Intel Education User Manual

Classroom Management, part of Intel Education User Manual Classroom Management, part of Intel Education User Manual Disclaimer INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. EXCEPT AS PROVIDED IN INTEL'S TERMS AND CONDITIONS OF SALE

More information

Terminal Server Guide

Terminal Server Guide Terminal Server Guide Contents What is Terminal Server?... 2 How to use Terminal Server... 2 Remote Desktop Connection Client... 2 Logging in... 3 Important Security Information... 4 Logging Out... 4 Closing

More information

Web Conferencing Guide for Session Hosts using Microsoft Lync

Web Conferencing Guide for Session Hosts using Microsoft Lync Web Conferencing Guide for Session Hosts using Microsoft Lync With MS Lync, faculty and staff can plan and schedule online meetings for collaborative activities with the ability to share audio, video,

More information

Microsoft Lync TM How to Guide

Microsoft Lync TM How to Guide Microsoft Lync TM How to Guide Microsoft Lync TM ushers in a new connected experience transforming every communication into an interaction that is more collaborative, engaging and accessible from nearly

More information

One of the following messages will appear in red when DisplayStudio is not properly connected to a media player on the wireless network.

One of the following messages will appear in red when DisplayStudio is not properly connected to a media player on the wireless network. DisplayStudio Software Failure Connecting to Media Player on Wifi Network February 23, 2015 Introduction This document troubleshoots a failed wireless network connection between Roland DisplayStudio software

More information

TWIN-TURBINE CENTRIFUGAL COMPRESSOR

TWIN-TURBINE CENTRIFUGAL COMPRESSOR TWIN-TURBINE CENTRIFUGAL COMPRESSOR SERVICE MONITORING TOOLS QUICK START GUIDE October 2013 This Page Left Intentionally Blank Table of Contents 1 Service Monitoring Tools Quick Start... 4 1.1 Compatibility

More information

StarWind iscsi SAN Configuring HA File Server for SMB NAS

StarWind iscsi SAN Configuring HA File Server for SMB NAS Hardware-less VM Storage StarWind iscsi SAN Configuring HA File Server for SMB NAS DATE: FEBRUARY 2012 TECHNICAL PAPER Trademarks StarWind, StarWind Software and the StarWind and the StarWind Software

More information

Creating a Participants Mailing and/or Contact List:

Creating a Participants Mailing and/or Contact List: Creating a Participants Mailing and/or Contact List: The Limited Query function allows a staff member to retrieve (query) certain information from the Mediated Services system. This information is from

More information

AODA Mouse Pointer Visibility

AODA Mouse Pointer Visibility AODA Mouse Pointer Visibility Mouse Pointer Visibility Helpful if you have trouble viewing the mouse pointer. Microsoft Windows based computers. Windows XP Find the pointer 1. Click the Start button or

More information

SMART Ink 1.5. Windows operating systems. Scan the following QR code to view the SMART Ink Help on your smart phone or other mobile device.

SMART Ink 1.5. Windows operating systems. Scan the following QR code to view the SMART Ink Help on your smart phone or other mobile device. SMART Ink 1.5 Windows operating systems User s guide Scan the following QR code to view the SMART Ink Help on your smart phone or other mobile device. Trademark notice SMART Ink, SMART Notebook, SMART

More information

ArCycle vmbackup. for VMware/Hyper-V. User Guide

ArCycle vmbackup. for VMware/Hyper-V. User Guide ArCycle vmbackup for VMware/Hyper-V User Guide 2 Copyright Copyright ArCycle Software, Ltd., 2011-2014. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system,

More information

Installing the Microsoft Network Driver Interface

Installing the Microsoft Network Driver Interface Installing the Microsoft Network Driver Interface Overview This guide explains how to install the PictureTel Live200 Microsoft Network Driver Interface (NDIS) software you have downloaded from PictureTel's

More information

Quick Start Guide. Network Your DIRECTV Plus HD DVR

Quick Start Guide. Network Your DIRECTV Plus HD DVR Quick Start Guide Network Your DIRECTV Plus HD DVR Network Your DIRECTV Plus HD DVR QUICK-START GUIDE Your DIRECTV Plus HD DVR is network-capable, meaning it can connect to your home network and the internet.

More information

Page Formatting In Microsoft Word XP

Page Formatting In Microsoft Word XP INFORMATION SYSTEMS SERVICES Page Formatting In Microsoft Word XP This document contains a series of exercises in changing the appearance of a page in Microsoft Word XP. AUTHOR: Information Systems Services,

More information

How to use a SMART Board

How to use a SMART Board 1 How to use a SMART Board Basic instructions on how to set up the SMART Board and how to use the SMART Board with both PC and Mac laptops. Contents Page 2: SMART Board Set Up Instructions Page 3: SMART

More information

Mikogo Web Conferencing & Remote Support. User Guide (Windows Version)

Mikogo Web Conferencing & Remote Support. User Guide (Windows Version) Mikogo Web Conferencing & Remote Support User Guide (Windows Version) Table of Contents Register an Account... 3 Download the Software... 3 Start a Session... 4 Informing your Participants to Join the

More information

Quick Help Guide (via SRX-Pro Remote)

Quick Help Guide (via SRX-Pro Remote) Quick Help Guide (via SRX-Pro Remote) 2012 i³ International Inc. The contents of this user manual are protected under copyright and computer program laws. Page 2 SRX-Pro Remote - Quick Help Guide Logging

More information

Inserting Hyperlinks in Office 2010 Products

Inserting Hyperlinks in Office 2010 Products Inserting Hyperlinks in Office 2010 Products When adding a hyperlink to a documents or project of some sort, it is messy to simply place the entire URL into the document. Instead, you can link other text

More information

PostScript Printer Descriptions

PostScript Printer Descriptions PostScript Printer Descriptions Installation and Release Notes 554 Clark Rd. Tewksbury, MA 01876 Phone (978) 851-0207 Fax - (978) 851-7016 AG11915 Rev. 1 PostScript Printer Descriptions Installation and

More information

Classroom Management, part of Intel Education User s Guide. Available in the U.S. only for the K-12 market starting fall 2014.

Classroom Management, part of Intel Education User s Guide. Available in the U.S. only for the K-12 market starting fall 2014. Classroom Management, part of Intel Education User s Guide Available in the U.S. only for the K-2 market starting fall 20. Disclaimer INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS.

More information

Email Message Classification user guide

Email Message Classification user guide Email Message Classification user guide Introduction Email message classification tags each email used within the authority with one of three classifications chosen by a user dependant on the content of

More information

Network Projector Operation Guide

Network Projector Operation Guide Network Projector Operation Guide Table of contents Preparation...3 Connecting the projector with your computer...3 Wired connection... 3 Wireless connection (for selective models)... 4 QPresenter...7

More information

SignalDraw: GUI Tool For Generating Pulse Sequences

SignalDraw: GUI Tool For Generating Pulse Sequences SignalDraw: GUI Tool For Generating Pulse Sequences Konstantin Berlin Department of Computer Science University of Maryland College Park, MD 20742 kberlin@cs.umd.edu December 9, 2005 Abstract Generating

More information

Using a USB Flash Drive to Back Up Your Data Files on a Mac Computer

Using a USB Flash Drive to Back Up Your Data Files on a Mac Computer Using a USB Flash Drive to Back Up Your Data Files on a Mac Computer Your GWU-provided flash drive has a storage capacity of 1 GB and is provided as a means for you to back up data files, including email

More information

Creating Fill-able Forms using Acrobat 8.0: Part 1

Creating Fill-able Forms using Acrobat 8.0: Part 1 Creating Fill-able Forms using Acrobat 8.0: Part 1 The first step in creating a fill-able form in Adobe Acrobat is to generate the form with all its formatting in a program such as Microsoft Word. Then

More information

ShoreTel Workgroup Real-Time Monitor

ShoreTel Workgroup Real-Time Monitor SHORETEL PROFESSIONAL SERVICES ShoreTel Workgroup Real-Time Monitor User & Installation Guide Introduction... 3 ShoreTel Workgroup Monitor Client Application... 4 Main Window... 4 Configuration of Options...

More information

Web Conferencing User Guide

Web Conferencing User Guide Fairpoint Business Fairpoint Business Web Conferencing User Guide Welcome to your Conference Service Welcome. Everything you need to know to begin using FairPoint Web Conferencing is contained in this

More information

Blackboard Collaborate Introduction & Handbook

Blackboard Collaborate Introduction & Handbook CSU Stanislaus Office of Information Technology Blackboard Collaborate Introduction & Handbook What is Collaborate? Blackboard Collaborate is the university s online meeting and conferencing service. Users

More information

Viewing.wmv. Setup your computer to watch.wmv files online

Viewing.wmv. Setup your computer to watch.wmv files online Viewing.wmv Setup your computer to watch.wmv files online INTRODUCTION... 1 WINDOWS PC... 2 Situation Overview 2 1. My Computer 2 2. Tools, Folder Options 2 3. Files Types 2 4. Scroll Down 3 5. Open With

More information

IBM Systems Director Navigator for i5/os New Web console for i5, Fast, Easy, Ready

IBM Systems Director Navigator for i5/os New Web console for i5, Fast, Easy, Ready Agenda Key: Session Number: 35CA 540195 IBM Systems Director Navigator for i5/os New Web console for i5, Fast, Easy, Ready 8 Copyright IBM Corporation, 2008. All Rights Reserved. This publication may refer

More information

StarWind iscsi SAN Software: Using an existing SAN for configuring High Availability storage with Windows Server 2003 and 2008

StarWind iscsi SAN Software: Using an existing SAN for configuring High Availability storage with Windows Server 2003 and 2008 StarWind iscsi SAN Software: Using an existing SAN for configuring High Availability storage with Windows Server 2003 and 2008 www.starwindsoftware.com Copyright 2008-2011. All rights reserved. COPYRIGHT

More information

User Manual Network connection and Mobics Dashboard (MIS) software for Dryer Controller M720

User Manual Network connection and Mobics Dashboard (MIS) software for Dryer Controller M720 User Manual Network connection and Mobics Dashboard (MIS) software for Dryer Controller Manual version : v1.00 Networking and MIS Manual Dryer controller Page 1 of 16 Document history Preliminary version

More information

Getting Started With SPSS

Getting Started With SPSS Getting Started With SPSS To investigate the research questions posed in each section of this site, we ll be using SPSS, an IBM computer software package specifically designed for use in the social sciences.

More information

Using Microsoft Lync for Point to Point or Multiparty Connections

Using Microsoft Lync for Point to Point or Multiparty Connections Using Microsoft Lync for Point to Point or Multiparty Connections All DEECD employees who have an edumail account, automatically have an MS Lync account. Lync is installed on all Teacher laptops and CASES

More information

HOW WEB SURVEYS DIFFER FROM OTHER KINDS OF USER INTERFACES 1

HOW WEB SURVEYS DIFFER FROM OTHER KINDS OF USER INTERFACES 1 HOW WEB SURVEYS DIFFER FROM OTHER KINDS OF USER INTERFACES 1 Michael F. Schober, New School for Social Research Frederick G. Conrad, University of Michigan Patrick Ehlen, New School for Social Research

More information

Installing the OKI MB4x1MFP Network Attached, in Windows 8

Installing the OKI MB4x1MFP Network Attached, in Windows 8 Installing the OKI MB4x1MFP Network Attached, in Windows 8 Preface Note: The following instruction may use screenshots of either the OKI MB471MFP and / or the OKI MB451MFP for illustration purposes. However,

More information

10 STEPS TO YOUR FIRST QNX PROGRAM. QUICKSTART GUIDE Second Edition

10 STEPS TO YOUR FIRST QNX PROGRAM. QUICKSTART GUIDE Second Edition 10 STEPS TO YOUR FIRST QNX PROGRAM QUICKSTART GUIDE Second Edition QNX QUICKSTART GUIDE A guide to help you install and configure the QNX Momentics tools and the QNX Neutrino operating system, so you can

More information

Basics of Port Forwarding on a Router for Security DVR s

Basics of Port Forwarding on a Router for Security DVR s Basics of Port Forwarding on a Router for Security DVR s The basic concept of setting up your router to allow for Off Site access to your DVR involves setting up the two necessary ports the Security DVR

More information

Teleconferencing. User s Manual for NetMeeting and Image Studio

Teleconferencing. User s Manual for NetMeeting and Image Studio Teleconferencing User s Manual for NetMeeting and Image Studio 1 NetMeeting...3 Overview...3 Setting Up NetMeeting on Your Computer (one-time only)...3 Placing a Call...8 Share a Program...9 Chat...9 White

More information

Microsoft Skype for Business/Lync

Microsoft Skype for Business/Lync Quick Glance: } Skype for Business/Lync is a text, voice, and video conference application. } Skype for Business is available for Windows computers. } Lync is available for Mac, ios, and Android devices.

More information

SecureLinx Spider Duo Quick Start Guide

SecureLinx Spider Duo Quick Start Guide SecureLinx Spider Duo Quick Start Guide SecureLinx Spider Duo Quick Start Guide SecureLinx Spider Duo QUICK START GUIDE CONTENTS Overview... 2 What s In The Box... 3 Installation and Network Settings...

More information

Use your mobile phone as Modem. Intel Easy Steps 1 2012 Intel Corporation All rights reserved.

Use your mobile phone as Modem. Intel Easy Steps 1 2012 Intel Corporation All rights reserved. Use your mobile phone as Modem Intel Easy Steps 1 2012 Intel Corporation Mobile phone as Modem Use your mobile phone as Modem In order to connect your computer to the internet you need to use the services

More information

Adding A Student Course Survey Link For Fully Online Courses Into A Canvas Course

Adding A Student Course Survey Link For Fully Online Courses Into A Canvas Course Adding A Student Course Survey Link For Fully Online Courses Into A Canvas Course Instructors who teach fully online courses using Canvas can add a link to the online course survey for their class to their

More information

SCATS SALES AND CUSTOMER TRACKING SYSTEM SOFTWARE REQUIREMENTS SPECIFICATION VERSION: FINAL 1.0

SCATS SALES AND CUSTOMER TRACKING SYSTEM SOFTWARE REQUIREMENTS SPECIFICATION VERSION: FINAL 1.0 SCATS SALES AND CUSTOMER TRACKING SYSTEM SOFTWARE REQUIREMENTS SPECIFICATION VERSION: FINAL 1.0 OCTOBER 28, 2001 REVISION CHART Version Primary Author(s) Description of Version Date Completed Draft Johnny

More information

Outline. Lecture 13: Web Usability. Top Ten Web Design Mistakes. Web Usability Principles Usability Evaluations

Outline. Lecture 13: Web Usability. Top Ten Web Design Mistakes. Web Usability Principles Usability Evaluations Lecture 13: Web Usability Outline Web Usability Principles Usability Evaluations Wendy Liu CSC309F Fall 2007 1 2 What Makes Web Application Development Hard? Target audience can be difficult to define

More information

WebInterpoint User Guide. Service Overview

WebInterpoint User Guide. Service Overview ) WebInterpoint User Guide Service Overview Last Revised 9/19/11 Powered by Table of Contents Overview 3 System Requirements 4-5 Scheduling a Conference with Outlook 6-9 Logging In 10 Starting a Session

More information

Trademark Notice. Copyright Notice

Trademark Notice. Copyright Notice User s Guide Trademark Notice LinQ, SMART Board, Sympodium, Notebook, Bridgit, smarttech and the SMART logo are trademarks or registered trademarks of SMART Technologies Inc. in the U.S. and/or other countries.

More information

For assistance, contact CASL Tech : casltech@ucd.ie. Usage Requirements 1. System capabilities 5 Instructions for Use.. 6

For assistance, contact CASL Tech : casltech@ucd.ie. Usage Requirements 1. System capabilities 5 Instructions for Use.. 6 CASL Video Conference Guide For assistance, contact CASL Tech : casltech@ucd.ie Table of Contents Usage Requirements 1 - Hardware Requirements 2 - Physical connectivity of the Polycom HDX 7000 unit 3 -

More information

Lync 2010 comprehensive FAQs

Lync 2010 comprehensive FAQs Lync 2010 comprehensive FAQs 1 Contents Purpose... 3 Document Support Boundaries... 3 What is Lync?... 3 What are the features of Lync?... 4 Is it compulsory to use Lync?... 4 How do I get rid of the Out

More information

Camtasia Studio. Creating Screen Videos

Camtasia Studio. Creating Screen Videos Camtasia Studio Creating Screen Videos WORKSHOP DESCRIPTION... 1 Overview 1 Prerequisites 1 Objectives 1 INTRODUCTION... 1 WHY USE CAMTASIA STUDIO?... 2 WHERE CAN I GET CAMTASIA STUDIO?... 2 HOW TO USE

More information

Installation Guide for Workstations

Installation Guide for Workstations Installation Guide for Workstations Copyright 1998-2005, E-Z Data, Inc. All Rights Reserved. No part of this documentation may be copied, reproduced, or translated in any form without the prior written

More information

OpenScape Web Collaboration

OpenScape Web Collaboration OpenScape Web Collaboration The quickest and easiest way to collaborate, share and support online Performance-boosting collaboration and secure support from anywhere Issues raised, ideas shared and decisions

More information