Reliable & Affordable

Transcription

1 THE WAY WE SUPPORT OUR CLIENT S Reliable & Affordable To Support your Practice

2 HISTORY We have been in business for more than 13 Years OVERALL CLIENT STRATIFICATION OUR CLIENTS 98% RATING ON OUR 28 EMPLOYEES NUMBER OF CUSTOMERS CLIENT SURVEY We are supporting more than + customers 550 How satisfied are you with the courtesy of the support person? How satisfied are you with the quality of the service provider? 98 % 96 % ONE 30+ PROVIDERS PLUS PROVIDER PLUS How satisfied are you with the technical skill/knowledge of the support person? What is your level of satisfaction with the quality of the resolution to your issue? 97 % 99 % Would you recommend us to your colleagues? 97 %

3 Monitor Standard Premium HIPAA and Confidentiality Agreement CompuTech City executes a Business Associate Agreement as part of all managed service agreements ensuring your compliance with HIPAA and HECH Act requirements. Virtual Chief Information Officer Clients are assigned an experienced, HPRO certified, Analyst who will act as the client's Virtual CIO through ongoing consultation with the client regarding their systems, legal compliance, and technology advances to support the practice and it's long term goals. The Virtual CIO will provide ongoing system performacne reports, upgrade recommedations, review and develop policies to ensure ongoing compliance with CMS and HIPAA requriements. Server Each server is configured, deployed, and maintained in alignment with its role within the networked Infrastructure to ensure proper performance, authorized access, on-demand, to ephi and other vital data and applications. Monitoring 24/7 network and systems monitoring to ensure all systems are performing within optimal standards and that the security of the medical practice's network and ephi are maintained at all times. Patch/Update Ensure all required system application patches and updates are implemented in accordance with best practices and CMS requirements for Meaningful Use. Patch and update roll-outs are conducted after hours so the medical practice does not experience downtime for routine maintenance. Networked System Auditing Support Configure networked systems to allow event reporting to take place (e.g. syslog server, application event logs, specific service use, specific activities, NT Event logging, Firewall events, or Intrusion Detection). User Administration Unique User IDs are created, assigned, maintained for system users ensuring all IDs are unique and no unauthorized access to networked systems and PHI is permitted at any time. Performance Reporting Regular reports are generated and presented to clients outlining networked system performance, server performance, and any security risks that thtreaten the optimal performance of deployed systems and potential compliance issues. These reports are also useful for network and hardware upgrade planning as required by CMS and the HECH Act.

4 Preventative Maintenance Our CMS and HIPAA Compliant approach to preventative maintenance of your network, supported systems, and hardware is designed to mitigate the risks of data loss, access to ephi issues, and system donwtimes by implementing best practice maintenance measures and schedules. Preventative maintenance taks are completed after hours to ensure the practice is fully operational during operating hours. Monitor Standard Premium Server Side Security Server-side security measures are designed, implemented, and monitored to ensure 24/7 compliance with all state and federal regulations. Retirement Utilization of document policies and procedures for the disposition of electronic data and the hardware on which it resides. (e.g. wiping hard drives, or other method of destruction) Remote Support Rapid response for network and hardware issues via remote connection ensures minimal impact on the practic'es operations while mitigating the risks of data loss and lack of access to ephi by care providers and support staff,. Workstation Each workstation is configured and maintained in accordance with the specific user's role and neceesary functions including network and application access. Antivirus Software Scan multiple layers of compressed files to ferret out malicious software. Customizable settings for the search depth, file size, archive size, & timeout of scans ensures you are protecting PHI while maintaining the highest levels of HIPAA compliance without sacrificing productivity Workstation Security Implement physical safeguards for workstations that will prevent public areas from accidentally dispensing patient identifiable health information from workstations including console locking. Onsite Support When networked systems and hardware require comprehensive support from an onsite engineer, our HIPAA Certified team of system engineers will respond quickly to repair and resolve any issues ensuring that downtimes and security risks are mitigated, allowing the practice to continue caring for its patients. Budgeting & Planning CMS and HIPAA require covered organizations to maintain and certify their budgets, network development plans, and hardware implementations. CompuTech City works with each client to develop budgets and technology development and support plants that provide for the realities of the practice while ensuring the documentation required by federal and state regulators.

5 Providing thorough and flexible road maps for small and midsized medical practices in the Florida area. Every practice-minded professional understands the concept of cost. Small and midsized businesses need to be efficient to be competitive. At CompuTech City, we deal in efficiency. We provide comprehensive Services to companies that are looking to leverage their company's into higher degrees of productivity, and ultimately, less cost and more profits. The most successful companies will acknowledge the best ways to get the most out of the resources that are available to them. In order to take your medical practices to the next level, you'll need to cut out the redundancies in process and in cost. If your company is looking to enhance efficiency, and with it, boost organizational bottom-line profits, consider partnering with CompuTech City. Our professional consulting service can present options that will plan and construct your company's future. We have solutions to remedy some of the costliest of pain points. Professional Technology Consultants With this information in hand, our technicians can go to work implementing technology to meet your needs and thereby deliver your company a complete technology blueprint that is constructed specifically for your medical practices needs. We then provide ongoing consultations to ensure that your technology is meeting you and your staff's needs, helping you build your medical practices. Flexible that Grow When You Do We take into account where you are going, not just where you are. Improve the speed in which tasks get done by implementing technology enhancements. You can bring automation to many aspects of your business, and get more done, from more places, anytime; you just have to know where to start. Our consultants have knowledge of how to put together a solid infrastructure and are well versed in industry best practices. At CompuTech City, we are known as the top managed services provider in the Florida area, and our solutions allow you to leverage your technology in a way that improves process and provides superior efficiency. Take your medical practices above and beyond with CompuTech City. Our technicians are versed in all types of medical practice technology. The consultants at CompuTech City are extremely proficient at working with you to find complete medical practices-minded solutions for any -related situation. We will create a customized roadmap that incorporates all types of information, such as: Organizational computing requirements Present and future medical practice strategies User needs and opinions Company guidelines and procedures

6 & Software Your company s hardware is included in the price of your managed services agreement. Includes all essential hardware (servers, workstations, switches, fire-walls, routers, etc.) HAAS includes hardware refresh before hardware becomes obsolete. Benefits Allows for significant reduction or elimination of capital expenditures for hardware. Timely replacement of malfunctioning hardware. is refreshed before obsolescence. Gain the ability to have a static budget for all with simple, convenient monthly payments. HAAS comes with all the benefits of managed (remote monitoring, help desk support, etc.).

7 Bring Your Own (BYOD) either personal or company provided, this is a trend that is growing for businesses. You can enjoy the benefits of remote connectivity without worrying about security risks. We have the ability to setup personal or company phones quickly and easily with LabTech -- the same technology we use for all of your computers.

8 HIPAA Security Rule Standards Details - Business Associate Contracts and Other Arrangements ( (b)(1)), ( (a) (1)) - Contingency Plan ( (a) (7)) - Access Control ( (a) (1)) - Information Access ( (a) (4)) - and Media Controls ( (d) (1)) - Integrity ( (c) (1)) - Transmission Security ( (e) (1)) - Security Process ( (a) (1)) - Assigned Security Responsibility ( (a) (2)) - Security Incident Procedures ( (a)(6)) - Evaluation ( (a) (8)) - Audit Controls ( (b)) - Policies and Procedures ( (a)) - Documentation ( (b) (1)) - Access Control ( (a) (1)) - Audit Controls ( (b)) - Integrity ( (c) (1)) - Transmission Security ( (e) (1)) - Workforce Security ( (a) (3)) - Security Awareness and Training ( (a) (5)) - Facility Access Controls ( (a) (1)) - Workstation Use ( (b)) - Workstation Security ( (c)) - Access Control ( (a) (1)) - Audit Controls ( (b)) - Integrity ( (c) (1)) - Person or Entity Authentication ( (d)) Functional Audit Scope How to Audit the Standards Business Associate Oversight Identification of Critical Vendors, Vendor Due Diligence, and Documentation Review Business Continuity Data, and Business Impact Analysis Data Security EPHI Disposal, Storage, and Transmission Information Security Program Risk and Incident Detection and Response Network Analysis Architecture, Access Control, and Event Personal Security Hiring Processes, Security Awareness and Security Training Physical Security Data Center, Facilities and Environmental Concerns Systems Analysis Patching, System Hardening, Anti-Virus, Upgrade Procedures, System Access, Logging, Password Policies and Account Lockouts

9 Don t Underestimate the Importance of your Data Your company s data is one of its most valuable assets. Over 80% of medical practice don't have a reliable backup solution. That means 80% of all medical practice aren't protecting one of their most valuable assets - their data. Think about it, your company's data is the culmination of your entire staff's work over the years. The cost of restoring data on a malfunctioning hard drive is astronomical and never guaranteed (hey, when it's broke, it's broke!). 7 out of 10 medical offices that experience a major data loss go out of medical practice within a year. Regardless of your type of medical practice, your data is vital. You have invaluable, irreplaceable information to which you need access at any given moment; information that is constantly being changed and updated. This is not just This is. Sleep well at night knowing your data is ALWAYS safe. BENEFS Freedom to focus on your practice, not your backup. Dramatically reduce time to restoration of files, databases and servers. No more tape management. 24x7x365 Support Confidence that if a disaster occurred, you re covered FEATURES Back up data as often as every 15 minutes Back up open documents without interruption Restore deleted or corrupt files on the fly - no waiting for tape Restore single missing s or entire inboxes with ease Completely virtualizes your server in the case of a hardware malfunction, putting you back in business Bare metal server restoration regardless of hardware changes, or completely new server Data encrypted locally and archived in off-campus data centers automatically, incrementally, forever!

10 Eliminate expensive start-up costs and management overhead with enterprise-level cloud solutions. Running a medical practice used to require expensive server equipment that needed to be replaced every few years. With the CompuTech City, your server is housed securely and maintained by our experienced technicians and engineers. We utilize virtualized server environments that allow for higher hardware utilization and vastly less resource and energy demand, keeping our costs low and our service environmentally friendly. Internally, your users will be able to access files and applications hosted on your virtual servers as if they were physically at your location. CompuTech City employs the highest standards of management in our data center to ensure optimal uptime and data protection and continuity so you and your staff can focus on your patients and not. FEATURES Highly scalable, flexible hosted solutions Includes server management, maintenance, and support Bypass the expensive initial costs and reduce your monthly costs Redundant and backed up to comply with medical practices continuity above and beyond the industry standards 24x7x365 uptime and stability monitoring BENEFS Cost effective - drastically reduce the price of overhead Environmentally friendly, great for green initiatives Free up physical space and technology needs at your location Extremely fast, near-instantaneous recovery from server failures (instead of hours or days) Benefit from enterprise-level security and other solutions that may not be in your current budget otherwise Flat-rate that s easy to budget and affordable for medical offices. Perfect for start-ups and established medical practices alike!

11 Billed Right was established in Full (RCM) services to provide the highest return on investment Our experience and knowledge about the many facets of the medical and billing industry in its diverse specialties has helped us stand out amongst others Our services provide you ease of mind We offer you full transparency of your account We are a well trusted billing company that acts as a bridge between payers and physicians Billed Right possesses resources and expertise to increase your revenue and provide you time to focus on patient care Our services including full management of your billing from the point of verifying patient benefit, to receiving payments Client ranging from 1 provider to 17 providers Clients have been on board with us from our newest at 6 months and up to 9 years, since our start Our all-inclusive model has been designed based on client s requests Our clients range from solo providers to multispecialty groups All patient calls handled by our local staff in Lake Mary, FL

12 We have been in for more BUSINESS than 09 Years HANDLING MILLION SPECIALTIES 84 DONE PROVIDERS SERVED Billed Right has employees to serve our clients Billed Right Charges Collection increased 94 % its client revenue by 21 Submitted in 2014 in comparison to 2013 % $ New Clients-Referral based (our existing clients love us) Our clearing house rating 99 % Club *TriZetto-Gateway Denial <5%

13 Project New Software & Installation Network Setup New Office Setup Wireless Setup

14 CompuTech City 3216 W Lake Mary Blvd. Lake Mary, Florida CY Point Free Risk Inspection Server Room Security Measures Guest Wireless Set Up Wireless Password Anti-Virus Screening External Firewall Operation System Analisys Over-all Security Compliance www info@computechcity.com User Authentication Information Accessibility Privacy screening Password Complexity Compliance