Wireless Cable Voice Gateway CG3700EMR-1CMNDS

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1 Wireless Cable Voice Gateway CG3700EMR-1CMNDS User Manual September East Plumeria Drive San Jose, CA USA

2 Support Contact your Internet service provider for technical support. Trademarks NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice. NETGEAR, Inc. All rights reserved. 2

3 Contents Chapter 1 Connect to the Gateway Gateway Front Panel Gateway Rear Panel Gateway Label Power Supply Manufacturers and Models Position Your Gateway Log In to Your Gateway View the Gateway Home Screens BASIC Home Screen ADVANCED Home Screen Join the Wireless Network Chapter 2 NETGEAR genie Basic Settings Cable Connection View or Configure Your Wireless Network Wireless Setup Screen Fields Security Options Settings Network Map Voice Status Chapter 3 NETGEAR genie ADVANCED Home Internet Setup WAN Setup LAN Setup LAN TCP/IP Setup DHCP IP Pool Address Reservation Chapter 4 Security Keyword Blocking of HTTP Traffic Block Services (Port Filtering) Schedule Blocking Chapter 5 Administration View Gateway Status Cable Information Internet Port

4 Wireless Settings (2.4 GHz and 5 GHz) Router Mode Logs Network Map Back Up Settings Restore Configuration Settings Erase Set Password View Event Logs Diagnostics Ping Utility Traceroute Utility DS Throughput Utility US Throughput Utility Wireless Channel Chapter 6 Advanced Settings Advanced Wireless Settings View or Change WPS Settings Wireless Card Access List Port Forwarding and Port Triggering Remote Computer Access Basics Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Edit a Port Forwarding Entry Delete a Port Forwarding Entry Application example: Making a Local Web Server Public Set Up Port Triggering Dynamic DNS Remote Management Universal Plug and Play Chapter 7 Troubleshooting Troubleshoot with LEDs Cannot Log In to the Gateway Troubleshoot the ISP Connection Troubleshoot a TCP/IP Network Using the Ping Utility Test the LAN Path to Your Gateway Test the Path from Your Computer to a Remote Device Appendix A Supplemental Information Factory Default Settings Technical Specifications

5 Appendix B Notification of Compliance 5

6 1. Connect to the Gateway Getting to know your gateway 1 This chapter describes how to configure the Internet connection of your gateway and includes these sections: Gateway Front Panel Gateway Rear Panel Gateway Label Power Supply Manufacturers and Models Log In to Your Gateway View the Gateway Home Screens Join the Wireless Network 6

7 Gateway Front Panel The gateway front panel has the buttons and status LEDs shown in the following figure. WPS button / LED Wireless button / 2.4 GHz LED 5 GHz LED Power LED Downstream LED Upstream LED Internet LED LAN (Ethernet) LEDs Phone LED Figure 1. Gateway buttons and LEDs You can use the LEDs to verify status and connections. The following table lists and describes each LED and button on the front panel of the gateway. Connect to the Gateway 7

8 Table 1. Gateway LED descriptions LED Description Solid green. The gateway has 5 GHz connectivity. Off. The gateway does not have 5 GHz connectivity or the power is off. Power Downstream Upstream Internet LAN (Ethernet) LAN (Ethernet) Phone Button Solid green. The gateway has power. Blinking green. Power-on self-test is in progress. Off. The gateway does not have power. Solid green. More than one channel is locked (channel bonding). Blinking green. The unit is scanning for a downstream channel. Off. No downstream channel is locked. Solid green. More than one channel is locked (channel bonding). Blinking green. The unit is scanning for an upstream channel. Off. No upstream channel is locked. Solid green. The gateway is online. Blinking green. The gateway is synchronizing with the CMTS of the cable provider. Off. The gateway is offline. Solid green. The gateway detects an Ethernet device connected to the port and is powered on. Blinking green. Data is being transmitted or received on the Ethernet port. Off. The gateway does not detect an Ethernet device. Solid green. The gateway detects an Ethernet device connected to the port and is powered on. Blinking green. Data is being transmitted or received on the Ethernet port. Off. The gateway does not detect an Ethernet device. Solid green. The gateway detects a phone connected to the port and is powered on. Blinking green. A phone is connected to the phone port and is in use. Off. The gateway does not detect a phone connected to the phone port or the phone is off line. Description Pressing this button opens a two minute window for the gateway to connect with other WPS-enabled devices. WPS Turn the wireless radio in the gateway on and off. The wireless radio is on by default. The LED located below this button indicates if the wireless radio is on or off. Wireless On/Off Connect to the Gateway 8

9 Gateway Rear Panel The rear panel has the connections and buttons shown in the following figure. Phone port USB port (optional) Ethernet LAN ports Coaxial cable connector Power adapter input Power On/Off button Reset button Figure 2. Rear panel connections and buttons The rear panel includes the following connections, viewed from top to bottom: Phone port. Connect a telephone to this port using an analog phone line. Two Gigabit Ethernet LAN ports. Use these ports to connect local computers. Coaxial cable connector. Attach a coaxial cable to the cable service provider connection. Power adapter input. Connect the power adapter unit here. Power On/Off button. Press to turn on power. Press again to turn off power. Reset button. You can return the gateway to its factory settings. Press and hold the Reset button for over seven seconds. The gateway resets and returns to its factory settings. See Factory Default Settings on page 72. Connect to the Gateway 9

10 Gateway Label The label on the gateway shows the PIN, login information, MAC address, serial number, SSID, and WPA key. Figure 3. The label shows unique information about your gateway Power Supply Manufacturers and Models Use only power supplies listed here: Adaptor of CWT Manufacturer: Channel Well Technology Co., Ltd. Model: SAS030F2 Adaptor of PI Manufacturer: PI Electronics (H.K.) Ltd. Model: P030WE120B11200 Position Your Gateway The range of your wireless connection can vary based on the physical placement of the gateway. The latency, data throughput performance, and notebook power consumption of wireless adapters also vary depending on your configuration choices. For best results, place your gateway according to the following guidelines: Near the center of the area in which your computers operate. In an elevated location such as a high shelf where the wirelessly connected computers have line-of-sight access (even if through walls). Away from sources of interference, such as computers, microwave ovens, and 2.4 GHz cordless phones. Away from large metal surfaces. Connect to the Gateway 10

11 To reduce interference when using more than one access point, best practice is to use channel spacing between adjacent access points (for example, use Channels 1 and 6, or 6 and 11). Note: Failure to follow these guidelines can result in significant performance degradation or inability to connect wirelessly to the gateway. Log In to Your Gateway You can log in to the gateway to view or change its settings. Note: To connect to the gateway, use a computer that is configured for DHCP (most computers are). For help with configuring DHCP, see the instructions that came with your computer. The gateway automatically logs you out after five minutes of no activity. To log in to the gateway: 1. On the computer that is connected to the gateway with an Ethernet cable, type in the address field of your Internet browser. A login screen opens. 2. Log in with the user name admin and its default password of password. The gateway BASIC Home screen displays when you log in (see BASIC Home Screen on page 12). View the Gateway Home Screens The gateway home screens include a BASIC Home screen and an ADVANCED Home screen. Connect to the Gateway 11

12 BASIC Home Screen When you connect to the gateway, the gateway dashboard (BASIC Home screen) displays. Menus (Click the ADVANCED tab to view more) Dashboard (Click to view details) Figure 4. NETGEAR genie BASIC home screen The BASIC Home screen has a dashboard that shows the status of your Internet connection and network. You can click the sections of the dashboard to view more detailed information. The left column has menus and an ADVANCED tab displays at the top that you can use to access more menus and screens. The following options display on the BASIC home screen: Home. This dashboard screen displays when you log in to the gateway or select the Home tab. Cable Connection. This option displays the cable signal quality, the upstream power, the downstream power, and the connection status. Wireless. Select this option to view or change the wireless settings for your gateway. Network Map. Select this option to view the devices that are connected to your network. Voice. This option displays the voice status. ADVANCED tab. Click the ADVANCED tab to set up the gateway for unique situations such as when remote access by IP or by domain name from the Internet is needed. See ADVANCED Home Screen on page 13. Using this tab requires a solid understanding of networking concepts. For more information about the basic settings, see Chapter 2, NETGEAR genie Basic Settings. Connect to the Gateway 12

13 ADVANCED Home Screen Note: Using the ADVANCED Home screen requires a solid understanding of networking concepts. To view the ADVANCE Home screen, click the ADVANCED tab. The gateway ADVANCED Home screen has a dashboard that lets you see the configuration of your gateway and network at a glance. You can click any of the sections of the dashboard to view more detailed information. The left column has the menus and at the top a BASIC tab displays that you can use to access the basic menus and screens. ADVANCED Home. This dashboard screen displays when you click the ADVANCED tab. Setup. Set up the Internet connection, wireless settings, WAN, and LAN. Security. Block sites, block services, and set up notifications. Administration. View gateway status, logs, and event logs, back up and restore the configuration file, and change the gateway password. Advanced Setup. Configure advanced network features such as port forwarding, port triggering, Dynamic DNS, and UPnP. BASIC tab. Return to the BASIC Home screen. See BASIC Home Screen on page 12. For more information about the advanced settings, see Chapter 3, NETGEAR genie ADVANCED Home. Connect to the Gateway 13

14 Join the Wireless Network To join the wireless network: 1. Open the software that manages your wireless connections on the wireless device (laptop computer, gaming device, iphone) that you want to connect to your gateway. This software scans for all wireless networks in your area. 2. Look for your network and select it. If you did not change the name of your network during the setup process, look for the default WiFi network name (SSID) and select it. The default SSID is on the label on the gateway. 3. Enter the gateway password and click the Connect button. The default password is on the label on the gateway. Connect to the Gateway 14

15 2. NETGEAR genie Basic Settings Your Internet connection and network 2 This chapter explains the features available from the genie BASIC Home screen. This chapter contains the following sections: Cable Connection View or Configure Your Wireless Network Network Map Voice Status 15

16 Cable Connection Use the Cable Connection screen to track the initialization procedure of the gateway, and to get details about the downstream and upstream cable channel. The time is displayed after the gateway is initialized. The gateway automatically goes through the following steps in the provisioning process: 1. Scans and locks the downstream frequency and then ranges the upstream channels. 2. Obtains a WAN address for the gateway. 3. Connects to the Internet. To change the starting frequency: From the BASIC tab, select Cable Connection. The starting frequency is automatically generated. Most of the time, you do not need to enter a value in this field. If you need to enter a starting frequency, contact your Internet service provider. View or Configure Your Wireless Network The Wireless Setup screen lets you view or configure the wireless network set-up. The wireless cable gateway comes with preset security. This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory. You can find the preset SSID and password on the label of the unit. NETGEAR genie Basic Settings 16

17 Note: The preset SSID and password are uniquely generated for every device to protect and maximize your wireless security. Best practice is not change your preset security settings. If you do decide to change your preset security settings, make a note of the new settings and store it in a safe place. If you use a wireless computer to change the wireless network name (SSID) or other wireless security settings, you are disconnected when you click the Apply button. To avoid this problem, use a computer with a wired connection to access the gateway. To view or change basic wireless settings: 1. From the BASIC tab, select Wireless. The screen sections, settings, and procedures are explained in the following sections. 2. Make the appropriate changes. 3. Click the Apply button. Your settings are saved. 4. Set up and test your wireless devices and computers to make sure that they can connect wirelessly. If they do not, check the following: Is your wireless device or computer connected to your network or another wireless network in your area? Some wireless devices automatically connect to the first open network (without wireless security) that they discover. Does your wireless device or computer appear on the Network Map screen? If it does, it is connected to the network. If you are not sure what the network name (SSID) or password is, look on the label on your gateway. NETGEAR genie Basic Settings 17

18 Wireless Setup Screen Fields The Fragmentation Length, CTS/RTS Threshold, and Preamble Mode options in this screen are reserved for wireless testing and advanced configuration only. Do not change these settings unless you have a specific reason to do so. Region Selection. Select the location where the gateway is used. Enable Wireless Gateway Radio. This setting enables the wireless interface. To turn off the wireless interface, clear the Enable Wireless Gateway Radio check box, and click the Apply button. Enable SSID Broadcast. This feature allows the gateway to broadcast its SSID so that wireless stations can see this wireless name (SSID) in their scanned network lists. This check box is selected by default. To turn off the SSID broadcast, clear this check box, and click the Apply button. Name (SSID). The SSID is also known as the wireless network name. Enter a 32-character (maximum) name in this field. This field is case-sensitive. The default SSID is randomly generated, and best practice is not to change the SSID. Channel. This setting is the wireless channel that the gateway uses. Choose a value from 1 through 13. (For products in the North America market, only Channels 1 through 11 can be operated.) Do not change the channel unless you experience interference (such as lost connections or slow data transfers). If any interference happens, experiment with different channels to see which is the best. Mode. Up to 145 Mbps is the default and allows n and g wireless devices to join the network. g & b supports up to 54 Mbps. The 300 Mbps setting allows n devices to connect at this speed. Security Options Settings The Security Options section of the Wireless Setup screen lets you change the security option and password. Best practice is not to change the security option or password, but if you want to change these settings, this section explains how. CAUTION: Do not disable security. To change the WPA security option and password: 1. Under Security Options, select the WPA option that you want. NETGEAR genie Basic Settings 18

19 2. In the password field that displays when you select a WPA security option, enter the network key (password) that you want to use. It is a text string from 8 to 63 characters. 3. Click the Apply button. Network Map You can view all computers or devices that are currently connected to your network here. To view a map of attached devices: 1. From the BASIC tab, select Network Map. Wired devices are connected to the gateway with Ethernet cables. Wireless devices have joined the wireless network. The following information displays: IP Address. The IP address that the gateway assigned to this device when it joined the network. This number can change when a device disconnects and then rejoins the network. Device Name. If the device name is known, it is shown here. 2. To update this screen, click the Refresh button. NETGEAR genie Basic Settings 19

20 Voice Status You can review specific details about the voice connection. To view the status of the voice connection: From the BASIC tab, select Voice. The following fields display: MTA Provision Status. The gateway status. The values can be Operational, No Security Association, Disconnected, or N/A. This status applies to line 1. MTA MAC Address. The telephony MAC address. MTA IP Address. The telephony IP address. MTA FQDN. The fully qualified domain name (FQDN). The Internet service provider assigns this name. MTA Telephony Signaling. This value is set to Media Gateway Control Protocol (MGCP), a way to set up voice calls. NETGEAR genie Basic Settings 20

21 3. NETGEAR genie ADVANCED Home Specifying custom settings 3 This chapter explains the features available from the genie ADVANCED Home screen. This chapter contains the following sections: Internet Setup WAN Setup LAN Setup Some selections on the ADVANCED Home screen are described in separate chapters: Wireless Setup. See Chapter 2, Wireless Setup Screen Fields. Security. See Chapter 4, Security. Administration. See Chapter 5, Administration. Advanced Setup. See Chapter 6, Advanced Settings. 21

22 Internet Setup The Internet Setup screen is where you view or change ISP information. To change the Internet settings: 1. Select ADVANCED > Setup > Internet Setup. 2. Enter the settings for the IP address and DNS server. The default settings usually work fine. If you have problems with your connection, check the ISP settings. 3. Click the Apply button. Your settings are saved. The following descriptions explain the fields in the Internet Setup screen. Internet IP Address. Get Dynamically from ISP. If you log in to your service or your ISP did not provide you with a fixed IP address, the gateway finds an IP address for you automatically when you connect. Select this radio button. Use Static IP Address. If you have a fixed (or static) IP address, your ISP has provided you with the required information. Select this radio button and type the IP address, IP subnet mask, and gateway IP address in the correct fields. For example: - IP Address. Enter Subnet Mask. Enter Gateway IP Address. Enter Domain Name Server (DNS) Address. The DNS server is used to look up site addresses that are based on their names. NETGEAR genie ADVANCED Home 22

23 Use These DNS Servers. If your ISP gave you one or two DNS addresses, select this radio button and type the primary and secondary addresses. Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. Note: If you get address not found errors when you go to a website, it is likely that your DNS servers are not set up correctly. Contact your ISP to get the DNS server addresses. WAN Setup The WAN Setup screen lets you configure a DMZ (demilitarized zone) server and enable the gateway to respond to a ping on the WAN (Internet) port. To change the WAN settings: 1. Select ADVANCED > Setup > WAN Setup. The following screen displays: 2. Configure the following settings: Disable IPv4 Firewall Protection. Firewalls protect your gateway and connected devices from external attacks. The firewall is enabled by default. Disable Port Scan and DoS Protection. DoS protection protects your LAN against denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, Teardrop Attack, UDP Flood, ARP Attack, Spoofing ICMP, Null Scan, and many others. Disable this feature only in special circumstances. Default DMZ Server. The default DMZ server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with NETGEAR genie ADVANCED Home 23

24 Network Address Translation (NAT). The gateway is programmed to recognize some of these applications and to work correctly with them, but some applications do not function well. In some cases, one local computer can run the application correctly if the IP address of that computer is entered as the default DMZ server. Be careful when using this feature becuase it makes the firewall security less effective. Respond to Ping on Internet Port. If you want the gateway to respond to a ping from the Internet, select this check box. Use this feature only as a diagnostic tool because it also allows your gateway to be discovered. Do not select this check box unless you have a specific reason. MTU Size (in bytes). The normal MTU (maximum transmit unit) value for most Ethernet networks is 1500 bytes, or 1492 bytes for PPPoE connections. For some ISPs, you might need to reduce the MTU. Reduce the MTU only if you are sure that it is necessary for your ISP connection. Disable SIP/ALG. The Session Initiation Protocol (SIP) Application Level Gateway (ALG) is disabled by default, which is useful when you are running certain applications. To enable SIP/ALG and optimize VoIP phone calls that use the SIP, clear the check box. WARNING: DMZ servers pose a security risk. A computer that is designated as the default DMZ server loses much of the protection of the firewall and is exposed to exploits from the Internet. If compromised, the DMZ server computer can be used to attack other computers on your network. The gateway discards incoming traffic from the Internet unless the traffic is a response to one of your local computers or a service that you have configured in the Port Forwarding/Port Triggering screen. Instead of discarding this traffic, you can have it forwarded to one computer on your network. This computer is called the default DMZ server. To set up a default DMZ server: 1. On the WAN Setup screen, select the Default DMZ Server check box. 2. Type the IP address. 3. Click the Apply button. LAN Setup The LAN Setup screen allows you to configure LAN services such as the IP address of the gateway and DHCP. The TCP/IP and DHCP default values work fine in most cases. The gateway is shipped preconfigured to use private IP addresses on the LAN side and to act as a DHCP server. The default LAN IP configuration of the gateway is: NETGEAR genie ADVANCED Home 24

25 LAN IP address Subnet mask These addresses are part of the designated private address range for use in private networks and are suitable for most applications. If your network requires you to use a different IP addressing scheme, make those required changes in the LAN Setup screen. Note: If you change the LAN IP address of the gateway while connected through the browser, you are disconnected. Open a new connection to the new IP address and log in again. To change the LAN settings: 1. Select ADVANCED > Setup > LAN Setup. The following screen displays: 2. Enter the settings that you want to customize. These settings are described in the following sections. 3. Click the Apply button. 4. Your changes are saved. NETGEAR genie ADVANCED Home 25

26 LAN TCP/IP Setup Specify the following settings: IP Address. The LAN IP address of the gateway. IP Subnet Mask. The LAN subnet mask of the gateway. When combined with the IP address, the IP subnet mask allows a device to know the following: - Which other addresses are local to it - Which other addresses must be reached through a gateway DHCP IP Pool By default, the gateway functions as a DHCP server. This capability allows the gateway to assign IP, DNS server, and default gateway addresses to all computers connected to the LAN that is connected to the gateway. The assigned default gateway address is the LAN address of the gateway. The gateway assigns IP addresses to the attached computers from a pool of addresses that are specified in this screen. Each pool address is tested before it is assigned to avoid duplicate addresses on the LAN. For most applications, the default DHCP and TCP/IP settings of the gateway are satisfactory. You can specify the pool of IP addresses that can be assigned by setting the starting IP address and ending IP address. These addresses are part of the same IP address subnet as the LAN that is connected to the gateway. Using the default addressing scheme, you define a range between and You can save part of the range for devices with fixed addresses. Specify the following settings: Starting IP Address. Specify the start of the range for the pool of IP addresses in the same subnet as the gateway. Ending IP Address. Specify the end of the range for the pool of IP addresses in the same subnet as the gateway. The gateway delivers the following parameters to any LAN device that requests DHCP: An IP address from the range that you have defined Subnet mask Gateway IP address (the LAN IP address of the gateway) DNS server address (if you entered a primary DNS address in the Internet Setup screen; otherwise, the LAN IP address of the gateway) NETGEAR genie ADVANCED Home 26

27 Address Reservation When you specify a reserved IP address for a computer on the LAN, that computer always receives the same IP address each time it accesses the DHCP server of the gateway. Assign reserved IP addresses to computers or servers that require permanent IP settings. 1. Select ADVANCED > Setup > LAN Setup. The following screen displays: 2. Click the Add button. 3. In the IP Address field, type the IP address to assign to the computer or server. (Choose an IP address from the LAN subnet of the gateway, such as x.) 4. Type the MAC address of the computer or server. Tip: If the computer is already on your network, copy its MAC address from the Attached Devices screen and paste it here. NETGEAR genie ADVANCED Home 27

28 5. Click the Apply button. The reserved address is added to the table. The reserved address is not assigned until the next time the computer contacts the DHCP server of the gateway. Reboot the computer or access its IP configuration and force a DHCP release and renew. To edit or delete a reserved address entry: 1. Select the radio button next to a reserved address. 2. Click the Edit or Delete button. NETGEAR genie ADVANCED Home 28

29 4. Security Keeping unwanted content out of your network 4 This chapter explains how to prevent objectionable content from reaching the computers and other devices that are connected to your network. This chapter includes the following sections: Keyword Blocking of HTTP Traffic Block Services (Port Filtering) Schedule Blocking 29

30 Keyword Blocking of HTTP Traffic Use keyword blocking to prevent certain types of HTTP traffic from accessing your network. 1. Select ADVANCED > Security > Block Sites. 2. Select one of the keyword blocking options: Never. Turn off keyword blocking. Per Schedule. Turn on keyword blocking according to the Schedule screen settings. (See Schedule Blocking on page 32.) Always. Turn on keyword blocking. 3. In the keyword field, enter a keyword or domain and click the Add URL Keyword button. The keyword list supports up to 32 entries. Here are some sample entries: Specify XXX to block Specify.com if you want to allow only sites with domain suffixes such as.edu or.gov. Enter a period (.) to block all Internet browsing access. 4. Click the Apply button. To delete a keyword or domain: 1. Select the keyword that you want to delete from the list. 2. Click the Delete URL Keyword button. 3. Click the Apply button. 4. Your changes are saved. You can exempt one trusted computer from blocking and logging. The computer that you exempt must have a fixed IP address. To specify a trusted computer: 1. Select the Allow trusted IP address to visit blocked sites check box. Security 30

31 2. In the Trusted IP Address field, enter the IP address. 3. Click the Apply button. Your changes are saved. Block Services (Port Filtering) Server computers perform services at the request of client computers. For example, web servers serve web pages, time servers serve time and date information, and game hosts serve data about players moves. When a computer on the Internet sends a request for service to a server computer, a service or port number identifies the requested service. This number displays as the destination port number in the transmitted IP packets. For example, a packet that is sent with the destination port number 80 is an HTTP (web server) request. The service numbers for many common protocols are defined by the Internet Engineering Task Force (IETF at and published in RFC1700, Assigned Numbers. Service numbers for other applications are typically chosen from the range by the authors of the application. Although the gateway already holds a list of many service port numbers, you are not limited to these choices. You can often find port number information by contacting the publisher of the application, by asking user groups or newsgroups, or by searching. The Block Services screen lets you add and block specific Internet services by computers on your network. This capability is called service blocking or port filtering. To add a service for blocking, first find out which port number or range of numbers the application uses. To block services: 1. Select ADVANCED > Security > Block Services. 2. Select either the Per Schedule or Always radio button. 3. If you selected Per Schedule, specify a time period in the Schedule screen. For more information see Schedule Blocking on page 32. Security 31

32 4. To add a service, click the Add button. The Block Services Setup screen displays: 5. From the Service Type list, select the application or service to block. The list already displays several common services, but you are not limited to these choices. To add any additional services or applications that do not already display, select User Defined. 6. If you select User Defined, select the protocol, and enter the name and the range of port numbers of the service. If you select a known service, these fields are filled in automatically. If you know that the application uses either TCP or UDP, select the appropriate protocol. If you are not sure, select TCP/UDP. 7. Enter a name for this service type in the Service Type/User Defined field. 8. Enter the starting and ending port numbers. If the application uses a single port number, enter that number in both fields. 9. Enter the IP address of the computer that you want to block. 10. Click the Add button. Your Block Services Setup selections are enabled. Schedule Blocking You can specify the days and time that you want to block Internet access. To schedule blocking: 1. Select ADVANCED > Security > Schedule. Security 32

33 The following screen displays. 2. Click the Add button. 3. Enter a name for this schedule. 4. Set up the schedule for blocking keywords and services: Days to Block. Select days on which you want to apply blocking by selecting the appropriate check boxes, or select Every Day to select the check boxes for all days. Time of Day to Block. Select a start and end time in 24-hour format, or select All Day for 24-hour blocking. 5. Click the Apply button. Your settings are saved. Security 33

34 5. Administration Managing your network 5 This chapter describes the gateway settings for administering and maintaining your gateway and home network. This chapter includes the following sections: View Gateway Status Router Mode Logs Network Map Back Up Settings Set Password View Event Logs Diagnostics Wireless Channel 34

35 View Gateway Status To view gateway status and usage information: Select ADVANCED > Administration > Gateway Status. The following screen displays. Cable Information The following information displays: Hardware Version. The gateway model. Firmware Version. The version of the gateway firmware. It changes if you upgrade the gateway firmware. Cable Modem Serial Number. The serial number of the cable modem. CM certificate. The status of the cable modem certificate. If Not installed displays as the status, contact your Internet service provider. CM MAC. The MAC address of the cable modem. LAN Port. MAC Address. The Media Access Control address. This address is the unique physical address that the Ethernet (LAN) port of the gateway uses. IP Address. The IP address that the Ethernet (LAN) port of the gateway uses. The default is DHCP Server. Identifies whether the built-in DHCP server of the gateway is active for the LAN-attached devices. To reset the admin and password to the default values, click the Factory Reset button. To reboot the gateway, click the Reboot button. Administration 35

36 Internet Port The following information about the WAN Internet port displays: MAC Address. The MAC address of the WAN Internet port. IP Address/Mask. The IP address of the WAN Internet port. Connection. The type of WAN Internet port connection. Default Gateway. The IP address of the default gateway. Domain Name Server. The IP address of the domain name server. Wireless Settings (2.4 GHz and 5 GHz) The following information displays: Name (SSID). The wireless network name (SSID) that the gateway uses. Region. The geographic region where the gateway is being used. It is illegal to use the wireless features of the gateway in some parts of the world. Channel. The operating channel of the wireless port being used. The default channel is Auto. When Auto is selected, the gateway finds the best operating channel available. Mode. The wireless communication mode: Up to 54 Mbps, Up to 145 Mbps (default), or Up to 300 Mbps. Wireless AP. Indicates whether the radio feature of the gateway is enabled. If this feature is not enabled, the Wireless LED on the front panel is off. Broadcast Name. Indicates whether the gateway is broadcasting its SSID. Wireless Isolation. Indicates that the wireless clients can connect to the Internet. However, they cannot access each other or access Ethernet devices on the network. Wi-Fi Protected Setup. Indicates whether Wi-Fi Protected Setup is configured for this network. Administration 36

37 Router Mode To set the router mode: 1. Select ADVANCED > Administration > Router Mode. The following screen displays. 2. Select one of the following radio buttons: Logs Yes. The CG3700EMR device works as a gateway and provides connected devices with IP addresses. No. The CG3700EMR device works as a bridge and devices obtain their IP addresses from the Internet service provider. The log is a detailed record of the websites you have accessed or attempted to access. Up to 256 entries are stored in the log. Log entries display only when keyword blocking is enabled. No log entries are made for the trusted LAN client. To view the logs: 1. Select ADVANCED > Administration > Logs. Administration 37

38 The following screen displays. The log screen shows the following information: Description. The name and source IP of the site or group that visited. Count. The number of times the website or news group visited. Last Occurance. The date and time the log entry was recorded. Target. The name or IP address of the website or news group visited or to which access was attempted. Source. The IP address of the initiating device for this log entry. 2. To control the information included in the log, click any of the following check boxes: Attempted access to allowed sites. Attempted access to blocked sites and services. Connections to the Web-based interface of this Gateway. Gateway operation (startup, get time etc). Known DoS attacks and Port Scans. Port Forwarding / Port Triggering. 3. Do any of the following: To refresh the log screen, click the Refresh button. To clear the log entries, click the Clear Log button. To the log immediately, click the Send Log button. To save your changes, click the Apply button. Administration 38

39 Network Map The network map displays information about devices connected to your network. To view the network map: Select ADVANCED > Administration > Network Map. The following screen displays. The following fields display: Device Name. The name of the connected device. IP Address. The IP address of the connected device. MAC Address. The MAC address of the connected device. Interface. The way the device is connected: Ethernet1, Ethernet2, or WiFi interface. Back Up Settings The configuration settings of the wireless cable gateway are stored within the gateway in a configuration file. You can back up (save) this file to your computer, restore it, or reset it to the factory default settings. Administration 39

40 To back up the configuration settings of the gateway: 1. Select ADVANCED > Administration > Backup Settings. 2. Click the Back Up button. A copy of the current settings is saved. Restore Configuration Settings To restore configuration settings that you backed up: 1. Select ADVANCED > Administration > Backup Settings. 2. To find the.cfg file, enter the full path to the file on your network or click the Browse button. 3. Click the Restore button. The gateway reboots. WARNING: Do not interrupt the reboot process. Erase Under some circumstances (for example, if you move the gateway to a different network or if you have forgotten the password), you might want to erase the configuration and restore the factory default settings. To erase the configuration: 1. Select ADVANCED > Administration > Backup Settings. 2. Click the Erase button. Administration 40

41 Erase sets the user name to admin, the password to password, and the LAN IP address to , and enables the DHCP of the gateway. Set Password This feature allows you to change the default password that is used to log in to the gateway with the user name admin. This gateway password is not the same as the password for wireless access. The label on your gateway shows your unique wireless network name (SSID) and password for wireless access (see Gateway Label on page 10). To set the password for the user name admin: 1. Select ADVANCED > Administration > Set Password. The following screen displays. 2. Type the old password. 3. Type the new password in the Set Password field. 4. Type the new password in the Repeat New Password field. 5. Click the Apply button. Your change takes effect. View Event Logs Event logs capture important gateway events. To view the event logs: 1. Select ADVANCED > Administration > Event Log. Administration 41

42 The Event Logs screen displays. The log screen shows the following information: Time. The time the event log entry was recorded. Priority. The severity for this event log entry. Description. A description of this event log entry. 2. To refresh the log screen, click the Refresh button. 3. To clear the log entries, click the Clear Log button. Diagnostics From the Diagnostics screen, you can run ping, traceroute, DS throughput, and US throughput utilities. Ping Utility Ping is an administration utility that tests whether a computer on the network is reachable and measures the time it takes messages sent from the originating device to reach a destination computer and return. To run a ping test: 1. Select ADVANCED > Administration > Diagnostics. Administration 42

43 The following screen displays. 2. In the Utility list, select Ping. 3. Specify the following parameters for the ping utility. Target. The IP address of the ping target computer. Ping Size. The size (in bytes) of the ping packet. No. of Pings. The number of times to ping the target computer. Ping Interval. The time between pings. 4. Click the Start Test button. The ping results display. To stop a ping test: Click the Abort Test button. To clear the results from the display: Click the Clear Results button. Traceroute Utility To display the route and measure transit delays of packets across a network, run the traceroute utility. To run a traceroute test: 1. Select ADVANCED > Administration > Diagnostics. Administration 43

44 The following screen displays. 2. In the Utility list, select Traceroute. 3. Specify the following parameters for the traceroute utility: Target. The IP address or host name of the computer you are tracing. Max Hops. The maximum number of hops to allow when tracing the route. Data Size. The size (in bytes) of the packet. Base Port. The port number to send the packet to. Resolve Host. Select On to resolve the host name to the IP address. 4. Click the Start Test button. The traceroute results display. To clear the results from the display: Click the Clear Results button. DS Throughput Utility To display the speed test for downstream traffic, run the DS throughput utility. To run a DS throughput test: 1. Select ADVANCED > Administration > Diagnostics. Administration 44

45 The following screen displays. 2. In the Utility list, select DS throughput. 3. Click the Start Test button. The DS throughput results display. To clear the results from the display: Click the Clear Results button. US Throughput Utility To display the speed test for upstream traffic, run the US throughput utility. To run a US throughput test: 1. Select ADVANCED > Administration > Diagnostics. Administration 45

46 The following screen displays. 2. In the Utility list, select US throughput. 3. Click the Start Test button. The US throughput results display. To clear the results from the display: Click the Clear Results button. Wireless Channel You can use the Wireless Channel screen to view wireless networks, or access points, in your area and to select and join a wireless network. To manage your wireless access point (AP): Select ADVANCED > Administration > Wireless AP. Administration 46

47 The following screen displays: From this screen, you can view wireless access points in use in your area. To check your wireless channel: Select Advanced > Administration > Wireless Channel. The following screen displays: Your network is shown in blue. Yellow shows other networks in your area. Many countries and geographic locations have laws or guidelines about which channels can be used. Depending on your location, some channels might not be available. If many wireless networks at your location use the same channel as your wireless network, you might experience interference. You can change the channel to avoid the interference. To change the wireless channel: 1. Click the Change Channel button. Administration 47

48 The following screen displays. 2. Select a different channel. For information about other options available on this screen, see View or Configure Your Wireless Network on page Click the Apply button. Your change takes effect. Administration 48

49 6. Advanced Settings Fine-tuning your network 6 This chapter describes the advanced features of your gateway. The information requires a solid understanding of networking concepts. It is for people who want to set up the gateway for unique situations such as when remote access from the Internet by IP or domain name is needed. This chapter includes the following sections: Advanced Wireless Settings Port Forwarding and Port Triggering Set Up Port Forwarding to Local Servers Set Up Port Triggering Dynamic DNS Remote Management Universal Plug and Play 49

50 Advanced Wireless Settings You can use this screen to specify WPS settings and to set up a wireless card access list. View or Change WPS Settings To view or change WPS settings: 1. Select ADVANCED > ADVANCED Setup > Wireless Features. The following screen displays. Specify the following settings: Disable Gateway s PIN. The PIN function might temporarily be disabled when the gateway detects suspicious attempts to break into the gateway s wireless settings by using the gateway s PIN through WPS. You can manually enable the PIN function by clearing the Disable Gateway s PIN check box. Keep Existing Wireless Settings. By default, the Keep Existing Wireless Settings check box is selected. Best practice is to leave this check box selected. If you clear this check box, the next time a new wireless client uses WPS to connect to the gateway, the gateway wireless settings change to an automatically generated random SSID and security key. WMM. WMM (Wireless Multimedia) is a subset of the e standard. WMM allows wireless traffic to have a range of priorities, depending on the kind of data. Time-dependent information, like video or audio, has a higher priority than normal traffic. For WMM to function properly, wireless clients must support WMM also. WMM Support. Click this check box to enable WMM support for the 2.4 GHz channel. WMM Support (5 GHz a/n). Click this check box to enable WMM support for the 5 GHz channel. Advanced Settings 50

51 Wireless Card Access List By default, any wireless computer or device that is configured with the correct SSID is allowed access to your wireless network. For increased security, allow only specific wireless computers and devices to access the wireless network based on their MAC addresses. To set up wireless card access: 1. Select ADVANCED > Advanced Setup > Wireless Features. 2. Click the Set Up Access List button. 3. Select the Turn Access Control On check box. If the Turn Access Control On check box is selected, and the access control list is blank, then no wireless computers or devices can connect to your wireless network. 4. Click the Add button. The Wireless Card Access List setup screen displays. Advanced Settings 51

52 This screen displays a list of currently active wireless computers and devices and their Ethernet MAC addresses. 5. If the wireless computer or device you want displays in the list, select its radio button to capture its MAC address. Otherwise, type its MAC address. The MAC address is found on the computer or device. 6. If no device name displays, type a descriptive name for the computer or device that you are adding. 7. Click the Add button. The Wireless Card Access List screen displays. 8. Click the Apply button. Port Forwarding and Port Triggering By default, the gateway blocks inbound traffic from the Internet to your computers except for replies to your outbound traffic. Create exceptions to this rule for these purposes: To allow remote computers on the Internet to access a server on your local network. To allow certain applications and games to work correctly when your gateway does not recognize their replies. Your gateway provides two features for creating these exceptions: port forwarding and port triggering. The next sections provide background information to help you understand how port forwarding and port triggering work, and the differences between the two. Remote Computer Access Basics When a computer on your network accesses a computer on the Internet, your computer sends your gateway a message containing the source and destination address and process information. Before forwarding your message to the remote computer, your gateway must modify the source information and create and track the communication session so that replies can be routed back to your computer. Here is an example of normal outbound traffic and the resulting inbound responses: 1. You open a browser, and your operating system assigns port number 5678 to this browser session. 2. You type into the URL field, and your computer creates a web page request message with the following address and port information. The request message is sent to your gateway: Source address. The IP address of your computer. Source port number. 5678, which is the browser session. Destination address. The IP address of which your computer finds by asking a DNS server. Advanced Settings 52

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