IT Support & Maintenance Annual Review (2014)
|
|
- Brendan Tyler
- 8 years ago
- Views:
Transcription
1 IT Support & Maintenance Annual Review (2014) Jim McCarter Senior IT Technologist II Brock Ellis IT Technologist II Facilities Services, Comm & Info Services Oct. 30, 2013
2 Change continues to be a theme this year and IT Support & Maintenance is playing a vital role in the evolution of Facilities as a whole. First and foremost, by introducing new technologies into the workforce, in a time where it is more common to own a cellphone instead of a house phone, we are moving in a direction to make our workforce more mobile and put information at our employee s fingertips. This is why IT Support & Maintenance is an integral part of Facilities Services moving forward. With the introduction of new technology into every division of Facilities Services, the demand for IT Support & Maintenance will continue to grow in the future, as will our role in streamlining day-to-day operations. Some highlights this year included: The installation of a new computer station for general employee use, at Berry Hall Facilities Services web site was updated to give it a new look and to make it easier to use. Assisted in merger of Facilities and Security s Skyboxes IT Support & Maintenance continues to grow and evolve to meet the new challenges given to us. We explore new technologies daily in order to find what methods are best tailored to meet the requests of our diverse department and look forward to another year of doing so.
3 IT Support & Maintenance consists of four subservices: infrastructure, data management, communications, and PC support. These make up the vital technological backbone for all of Facilities and will lead the way for a more responsive and customer oriented Facilities Services in the future. Infrastructure includes all hardware, networking, and operating system software in the department, including: Infrastructure (4) Primary Servers soon to be moved to a virtual server system All Network Equipment & Cabling will maintain in current building and oversee new equipment in future building PC Support System Software planned replacement schedule: every 4-5 years Other software maintenance/ support Data Management MS-Access client/postgresql Server database software: to be converted into new Archibus database Web portal systems: Chemical Inventory, Event Solicitations, Housing Key Management, SCADA interfacing, etc. Communications Motorola Radio System Cell Phone Support in a (BYOD) Bring Your Own Device System Soon to add several hundred of tablet devices. Website Support - Re-designs and updates
4 IT Support & Maintenance has continued to deliver superior support for communications, infrastructure, and PC Support to all of Facilities Services. Helped merge Facilities Services and Security skyboxes into one cohesive enviroment. Assisted in the installation of fire alarm and A.C. control systems accross campus. Satellite computer labs have been installed across campus to allow easier access to employees online paychecks and to take advantage of our training initiatives. Computer security has been strengthened with the removal of user s Administrator rights from all PCs. The Facilities web site has been updated to give it a fresh new look and to allow for easier access to information for both customers and internal employees. Overall I believe that our team has excelled this year in all aspects of IT support and customer service. With the administration s perennial support, our team can continue to flourish and exceed expectations throughout the next year, and well into the future of our department.
5 Needs Assessment Looking at our group s needs for next year and the years following, it is clear that we will face some daunting tasks. With the introduction of a new database and work order system there will be a need to introduce new technology to maximize the potential of said system. Some form of a tablet will have to be acquired and distributed in order to streamline our new work order and inventory systems. IT support will continue to lean on our good relationships with the Training and Development division to help educate our staff members on this new technology. In order to prepare us to train others, several different types of tablets will need to be acquired in the near future to test and educate ourselves. With the steep rise in the amount of technology that we support, there is more than enough work to go around. We need to look at the possibility of hiring another (FTE) Full Time Employee to help support our current systems and hardware, or at the very least hire more student employees to take on the more medial everyday tasks. One of our goals last year was to institute more remote service solutions, and utilizing a program like Bomgar would help us do so. It is also important to institute a career ladder for IT support & Maintenance to help retain employees, with a more competitive salary and give them a roadmap for advancement.
6 The future of Communications and IT Support & Maintenance looks bright. Opportunities for growth and expansion through employee awareness & communications, technology, and training is unbound. Information Technology continues to move rapidly toward mobile apps and cloudbased computing. Hardware is also moving in that direction as well (smart phones, tablets, and other handhelds); ultimately, mobile apps are what will drive all those devices. Not only will IT Support & Maintenance need to convert our web sites to be more mobile device compatible, but the applications we currently run on our PCs will need to be migrated toward that movement as well. Creating WEB 2.0 compliant web sites and portals will allow Facilities Services to be more accessible to more people in more locations. Providing more robust and reliable remote user support to end-users will also free up IT personnel, making them more readily available to all end-users throughout the day.
7 For IT Support and Maintenance to realize our full potential it is paramount for us to continue to work in unison with the other divisions within our department, especially Communications & Public Relations and Employee Training & Development. With the organization s new efforts to better prepare our employees and to encourage a more customer oriented image with the University, our divisions will need to continue to build upon our already strong relationships with one another to help everyone realize their goals. Points of emphasis for IT Support & Maintenance in the next year should be: Implement new IT system; migrate data; train users Keeping up with the newest technologies and how best to use them Convert account structure to new reorganized units Maintain aging network wiring not cost effective to upgrade until physical move Put a stronger emphasis on security and end user education of cyber threats Research solutions for backing up user data on their individual PCs. (Especially the computers that are kept in Environmental Controls)
8 IT Support & Maintenance Goals and Objectives (2015): Archibus System Implementation (support users & system once we implement in January) Radios/pagers (continued support/ maintenance) PC Software support/maintenance (SCUPP for 2015) Peripheral support/ maintenance (printers, hubs, other hardware) Mobile device implementation (before and after Archibus go live date) Find create ways to secure devices and lock down access Server moves into OIT s virtual environment -phase out servers (Web server to OIT virtual environment, PP3 to SharePoint, DBS to Archibus) Web site development (Entire Website redesign; continued updates; Archibus integration) Mobile Apps (look at supplying smart phone/tablet apps to campus community Archibus & BRG clients) Barcoding implementation once Archibus is online and familiar
9 Perfomance Tracking To track performance of our goals, certain benchmarks need to be reviewed on a regular basis. These follow-up meetings and performance evaluations act as a checks & balance system to both track the progress toward completion of our goals, and to make sure that our goals are still viable. Weekly meetings are held with the entire Communications & Information Services unit to provide a brief summary of the week s projects as well as projections for the next week s projects. Briefs are given from each division: Office of Sustainability, Communications, IT Support & Maintenance, and Employee Development & Training. Quarterly meetings are held with each individual division to review divisional goals and to modify them when necessary. An annual review is required of each division between October and November to formally lay out a new vision and strategic plan for the individual divisions. Performance reviews in January are directly tied to performance of divisions in their efforts and actions toward reaching their set goals for the year.
10 Jim McCarter Sr. Computer Support Specialist Network/ Hardware/PC support Brock Ellis IT Technologist II Computer support specialist backup/ Web programming/ Mobile Devices Laurel Folger Student Intern IT Support & Maintnenance
Eastern Illinois University information technology services. strategic plan. January,
Eastern Illinois University information technology services strategic plan January, 2014 Introduction With the selection of emerging technologies as one of the six themes of the university s recent strategic
More informationIT Strategic Plan INFRASTRUCTURE PROPERTIES AND PLANNING
IT Strategic Plan INFRASTRUCTURE PROPERTIES AND PLANNING 2016-2019 Purpose The purpose of this document is to provide the general scope and direction for information technology (IT) in Infrastructure Properties
More informationCounty of Hanover. Board Meeting: May 28, 2014. Presentation - Information Technology Department 2014-2019 Strategic Plan
VI. Agenda Item County of Hanover Board Meeting: May 28, 2014 Subject: Summary of Agenda Item: Presentation - 2014-2019 Strategic Plan The IT 2014-2019 Strategic Plan defines goals, objectives, and strategies
More informationInformation Technology Services. Roadmap 2014-2016
Information Technology Services Roadmap 2014-2016 Introduction This document charts the direction for Humboldt State University s Information Technology Services department over the next three years. It
More informationEl Centro College Information Technology Five Year Strategic Plan Fiscal Year 2014/15 2019/20
El Centro College Information Technology Five Year Strategic Plan Fiscal Year 2014/15 2019/20 Page 1 of 15 Table of Contents Executive Summary...3 Principles, Objectives and Strategies.5 Opportunities
More informationEmploying GIS, Cloud, and Mobile Technologies to Support Asset Management and System Management
NAME OF MEETING: NC AWWA- WEA Annual Conference 2013 AUTHORS: Jayson Brennen, GISP SESSION/PAPER NO.: Policy & Management Session Tuesday 11/12/2013, 1:45PM PAPER FORMAT: MS Word ABSTRACT FORMAT: MS Word
More informationHow To Run A Windows Server 2008 With Hyperv On A Poweredge Poweredge Server On A Mini Computer (Dell)
THE NEW BENCHMARK Dell + Windows Server 2008: A Powerful Combination Microsoft has launched the most advanced Windows Server operating system yet: Windows Server 2008. Dell closely collaborated with Microsoft
More informationTable of Contents Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems...
Table of Contents Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems...3 Improve Processes...4 Innovation...4 IT Planning & Alignment
More informationDell Connected Learning for Schools. Transforming Education for the Digital Age
Dell Connected Learning for Schools Transforming Education for the Digital Age This document was created to provide Dell s point of view for primary and secondary schools and contains the following sections:
More informationComprehensive security to meet the demands of the modern world. Safety Security Certainty
Comprehensive security to meet the demands of the modern world. Safety Security Certainty Solutions Designed for today s applications Now more than ever, new advancements in technology are emerging and
More informationUpper Perkiomen School District
Upper Perkiomen School District Network Infrastructure Review Executive Summary Prepared by 1001 James Drive, Suite A15 Leesport, PA 19533 610 916 9400 www.jlrconsulting.com Date: March 10, 2015 Report
More informationHMI Mobility. A White Paper from InduSoft
HMI Mobility The benefits of remote access for manufacturing operations are widely known and accepted. This article details how modern SCADA systems are providing this access in a variety of ways to all
More informationProtecting Technology Infrastructure: The Importance of Secure Access and Continuity Solutions
Protecting Technology Infrastructure: The Importance of Secure Access and Continuity Solutions An AMI-Partners Business Benchmarking White Paper Sponsored by: HP Clay Miller Ryan Brock January 2014 Introduction
More informationINFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES 2012 2013 Program Review
INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES 2012 2013 Program Description Technical Services is a service unit in Information Technology Services. The unit: 1. Acquires and distributes new computing
More informationInformation Technology 2016-2021 Strategic Plan
Information Technology 2016-2021 Strategic Plan Draft Table of Contents Table of Contents... 3 Introduction... 4 Mission of IT... 4 Primary Service Delivery Objectives... 4 Availability of Systems...
More informationINFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012
INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012 Program Description Network Services is a service unit in Information Technology Services responsible for designing, acquiring, deploying, operating,
More informationImpact of LTE (4G Long Term Evolution) and Information Technology on Telecom Business
Impact of LTE (4G Long Term Evolution) and Information Technology on Telecom Business Content: Chapter I: IT & Cloud Technologies in Transforming Telecom Business Telecom Business Will be Data Driven Massive
More informationTelecommunications Network Technician III (This is a career ladder position) OPENING DATE: March 16, 2016 CLOSING DATE: March 31, 2016
CLASS TITLE: LOCATION: Telecommunications Network Technician III (This is a career ladder position) Headquarters, Dover, DE SALARY: PG 15 - $48,646 OPENING DATE: March 16, 2016 CLOSING DATE: March 31,
More informationIs your business secure in a hosted world?
Is your business secure in a hosted world? Threats to the security of business data are constantly growing and evolving - What can you do ensure your data remains secure? Introduction The safe use of computer
More informationATLANTA TECHNICAL COLLEGE
ATLANTA TECHNICAL COLLEGE STRATEGIC PLAN FY 2008 2012 Mission and Vision ATC Mission Atlanta Technical College, a unit of the Technical College System of Georgia, located in the city of Atlanta, is an
More informationSERVICES. Designing, deploying and supporting world class communications solutions.
Designing, deploying and supporting world class communications solutions. DESIGN Expertise, technologies, tools and ideas Business environments, regulation, expansion and obsolescence are drivers that
More informationSOFTWARE MANAGEMENT EXECUTIVE SUMMARY
SOFTWARE MANAGEMENT EXECUTIVE SUMMARY Under a task order with the Office of Inspector General, Jefferson Wells reviewed the Commission s software management. Our review found that some controls and best
More informationVDI can reduce costs, simplify systems and provide a less frustrating experience for users.
1 INFORMATION TECHNOLOGY GROUP VDI can reduce costs, simplify systems and provide a less frustrating experience for users. infor ation technology group 2 INFORMATION TECHNOLOGY GROUP CONTENTS Introduction...3
More informationQUICK FACTS. Managing a Service Operations Team for a Leading Software Developer. TEKsystems Global Services Customer Success Stories.
Providing an IT Education Business Processing [ Information Technology, Applications Management ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Software Revenue: $74.3 billion
More informationThree Best Practices to Help Enterprises Overcome BYOD Challenges
WHITE PAPER Three Best Practices to Help Enterprises Overcome BYOD Challenges Nearly 80% of white-collar workers in the United States use a mobile device for work and approximately 95% of IT organizations
More informationTop 5 Reasons to Deploy Desktops as a Service WHITE PAPER
WHITE PAPER Meeting the Challenges of the Mobile-Cloud Era No, the personal computer isn t dead, but it looks a whole lot different than it did just a few years ago. Even though organizations need to upgrade
More informationEverything you need for your mobile enterprise
Everything you need for your mobile enterprise A complete software, hardware and managed service solution for mobile workers Spirit Data Capture Limited is an enterprise mobility company. We have an in-depth
More informationHow To Use Isalus Officeemr
We know doctors. isalus. isalus gave me exactly what I needed: an EMR solution that was physicianfriendly, customizable and easy to implement, without a big cash outlay or ongoing maintenance headaches.
More informationEMC PERSPECTIVE. The Private Cloud for Healthcare Enables Coordinated Patient Care
EMC PERSPECTIVE The Private Cloud for Healthcare Enables Coordinated Patient Care Table of Contents A paradigm shift for Healthcare IT...................................................... 3 Cloud computing
More informationTable of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3. Improve Processes...
Table of Contents Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3 Improve Processes... 3 Innovation... 4 IT Planning & Alignment
More informationLuminonCore Virtual Desktop Infrastructure (VDI) Products
LuminonCore Virtual Desktop Infrastructure (VDI) Products LuminonCore VDI products eliminate your doubts on current virtual desktop products from the market. LuminonCore VDI brings totally upgraded desktop
More informationDigital Methodologies & Efficiencies that Empower your Business
Digital Methodologies & Efficiencies that Empower your Business 1.888.380.9439 www.freshfocusmedia.com 1 Welcome to Fresh Focus Media Strategy Creative Design Development Execution Our Core Focus: Fresh
More informationIP Phone: Top 10 Considerations Buyer s Guide. June 2013
IP Phone: Top 10 Considerations Buyer s Guide June 2013 Ziff Davis Research All Rights Reserved 2013 Table of Contents Executive Summary.... p. 3 Top 10 Considerations.... p. 4 Consideration #1 - what
More informationDesktop Solutions SolutioWhitepaper
Author: Mike Herrmann With organizations looking for new ways to cut costs and increase productivity, the use of cloud computing has grown. The most common form of cloud computing is for vendors making
More informationInformation Technology
Program Review - 2014-2015 Department Purpose Describe the purpose of the Discipline/Program/Service. IT department plans, designs, implements, and coordinates a variety of information technologies to
More informationBYOD Strategy (Service Mobility) 2014
Information Resources BYOD Strategy (Service Mobility) 2014 BYOD Strategy Group Joseph Casabona Lee DeAngelis Adam Edwards Diane Kennedy Calvin Krzywiec (Chair) Timothy Meade Glen Pace Jason Wimmer 1 Summary
More informationINFORMATION TECHNOLOGY DIVISIONAL PLAN 2009 2014 SUMMARY - DRAFT -
INFORMATION TECHNOLOGY DIVISIONAL PLAN 2009 2014 SUMMARY - DRAFT - Mission and Aspirations The mission of the Division of Information Technology is to provide students, faculty and staff with the technology
More informationSAM Benefits Overview SAM SOFTWARE ASSET MANAGEMENT
SAM Benefits Overview SAM SAM is critical to managing an IT environment because effectiveness is seriously compromised when an organization doesn t know what software assets it has, where they are located,
More informationBest Practices Provide Best Value When Implementing Key Control and Asset Management Systems
Attribute to: Fernando Pires VP, Sales and Marketing Morse Watchmans Best Practices Provide Best Value When Implementing Key Control and Asset Management Systems Abstract Key control and asset management
More informationSubtitle. VoIP Migration Strategy. Keys to a Successful Planning and Transition. VoIP Migration Strategy Compare Business Products 2014 1
Subtitle VoIP Migration Strategy Keys to a Successful Planning and Transition VoIP Migration Strategy Compare Business Products 2014 1 Contents Introduction... 3 VoIP Defined... 3 Why Are Businesses Opting
More informationEmpatsys - A Case Study in Managed Services
Managed Services How they can help you build a competitive edge. e-emphasys Technologies, Inc. 2401 Weston Parkway, Suite 101 Cary, NC 27513 Phone: 919 657 6565 Fax: 919 657 0773 e mail: info@e emphasys.com
More informationREVIEW OF THE INTERNAL CONTROLS OF THE RTA S INFORMATION SYSTEM
REVIEW OF THE INTERNAL CONTROLS OF THE RTA S INFORMATION SYSTEM INTRODUCTION In accordance with the 2009 work plan, this report summarizes the results of the Audit & Review Division s annual review of
More information46 years of success Anne Arundel Community College. State of Technology at AACC
State of Technology at AACC Desktop Computing Perspective 3,141 PCs and laptops in use 1,818 used for instruction 1,323 in support of faculty and staff Instructional PCs replaced every 3 years, faculty
More informationRealize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP
Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers
More informationEnabling Growth and Driving Business Transformation. cloud
Enabling Growth and Driving Business Transformation cloud Cloud that works for you. All Covered IT Services from Konica Minolta can cut costs and help grow your business. For IT professionals, the cloud
More informationInstructional Technology Course Materials and Service Fee
Instructional Technology Course Materials and Service Fee University of California, Irvine October 14, 2011 PROBLEM STATEMENT Technology plays a critical role in university education, and students benefit
More information2014/2015 TECHNOLOGY PLAN
2014/2015 TECHNOLOGY PLAN As the students of Fremont County Joint School District 215 reach for futures in higher education and the work force, we recognize their need to use technology more effectively.
More informationFY15 UW-Parkside Institutional IT Plan Report
FY15 UW-Parkside Institutional IT Plan Report A. Information Technology & University Strategic Objectives [1-2 pages] 1. How was the plan developed? The plan is a compilation of input received from a wide
More informationThree Best Practices to Help Government Agencies Overcome BYOD Challenges
WHITE PAPER This paper discusses how IT managers in government can address the challenges of the new Bring-Your-Own-Device (BYOD) environment as well as best practices for ensuring security and productivity.
More informationWhitepaper Why Cloud Computing Makes Sense for Ambulatory Surgery Centers
Whitepaper Why Cloud Computing Makes Sense for Ambulatory Surgery Centers Executive Summary As an industry, healthcare institutions have traditionally invested in technology at a rate which is far less
More informationBusiness Plan: Information Technology Services (ITS)
Business Plan: Information Technology Services (ITS) How does this service contribute to the results identified in the City of London Strategic Plan? A Sustainable Infrastructure A Caring Community Fundamental
More informationThe Virtual Workspace, the Next Phase of VDI
The Virtual Workspace, the Next Phase of VDI May 2012 Prepared by: Zeus Kerravala The Virtual Workspace, the Next Phase of VDI by Zeus Kerravala May 2012 º º º º º º º º º º º º º º º º º º º º º º º º
More informationThe integrated HMI-PLC
Industry Application IA05003001E The integrated HMI-PLC Rich Harwell, Eaton Corporation The heart of a lean automation solution Lean manufacturing is a proven, powerful tool that boosts efficiencies in
More informationInformation Technology Plan 2010 2011
Information Technology Plan 2010 2011 September 2010 The FY10-11 IT plan was developed through collaboration with IT staff and engagement with IT governance groups. In the budget-constrained environment,
More informationMonitoring & Measuring: Wi-Fi as a Service
Monitoring & Measuring: Wi-Fi as a Service Parker Smith, Director of Business Development, ProCloud Services, ADTRAN IT Professional Wi-Fi Trek 2015 Agenda Wireless Trends and Impacts How Cloud Wireless
More information4000 OPERATIONS AND MAINTENANCE OF PLANT
4000 OPERATIONS AND MAINTENANCE OF PLANT Most of the expenditures in this category are specific to the Department of Public Facilities and have been transferred out of the School Department budget. However,
More informationInformation Technology Department Programs and Services
Brevard County Citizens Board of County Commissioners County Management Information Technology Department Programs and Services Information Systems Administration Telecommunications Software Development
More informationInventory Management Systems
Inventory Management Systems Renee Smith Rachel Ericson Savanna Millen Ezekiel Alva Manny Valdez 5/11/2009 Introduction Inventory Management Systems is a key instrument for businesses when tracking their
More informationTERRALINK: THE SIGN OF THINGS TO COME Standardized hazardous waste information management
TERRALINK: THE SIGN OF THINGS TO COME Standardized hazardous waste information management We are especially proud to introduce our newest line of products and services. Recognizing that each client has
More informationIowa State University Proposal for HR-01 ISU HR Operating Model
Iowa State University Proposal for HR-01 ISU HR Operating Model Overview: Iowa State University proposes undertaking the HR-01 ISU HR Operating Model business case to transform the quality, manner and
More informationG CLOUD SERVICE DEFINITION
G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com
More informationTechnology Plan Avon Free Public Library Avon, CT. October 1, 2007 - December 31, 2010
Technology Plan Avon Free Public Library Avon, CT. October 1, 2007 - December 31, 2010 Vision: To excel as the community s link to ideas, information and resources. Mission Statement: To serve as the center
More informationCONSUMERIZATION OF IT BYOD and Cloud-based File Storage
CONSUMERIZATION OF IT BYOD and Cloud-based File Storage Moderator: John Payne, Principal Consultant, Pueblo Technology Group, Inc. Speakers: Royce Holden, Director of Information Technology, Greater Asheville
More informationConducting Security System Site Surveys
Conducting Security System Site Surveys Written By: Harold C. Gillens, PSP, CFC, CHS-III Quintech Security Consultants, Inc. 102 Sangaree Park Court Suite 4 Summerville, SC 29483 CONDUCTING SECURITY SYSTEM
More informationCapita Productivity Hub Combining secure private cloud with familiar Microsoft tools
IT Enterprise Services Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools The freedom and agility which cloud unleashes directly impacts business performance. Cloud productivity
More informationEstrella Mountain Community College Information Technology Plan
DRAFT Estrella Mountain Community College Information Technology Plan January 2002 DRAFT Information Technology Plan Summary At Estrella Mountain technology serves as the vehicle through which information
More informationBliss Norton Bailey 735 Hollon Avenue Auburn, AL 36830 Telephone: 334-750-1134 or 334-821-7070
Bliss Norton Bailey 735 Hollon Avenue Auburn, AL 36830 Telephone: 334-750-1134 or 334-821-7070 EXPERIENCE Interim Chief Information Officer Information Technology Building September, 2014 to Present Duties
More informationOffice of Information Technology Strategic Planning Process June 2012
Office of Information Technology Strategic Planning Process June 2012 Marc Hoit, Ph.D. Vice Chancellor for Information Technology North Carolina State University Office of Information Technology Strategic
More informationINFORMATION TECHNOLOGY STRATEGIC PLAN
INFORMATION TECHNOLOGY STRATEGIC PLAN 2014-2016 Members Chad Davis IT Director Kellie Hall Vice President Tracy Azure Comptroller Quenna Beston Online Coordinator Michael Poitra Education Technology Specialist
More informationReveal More Value in Your Data with Location Analytics
Reveal More Value in Your Data with Location Analytics Brought to you compliments of: In nearly every industry, executives, managers and employees are increasingly using maps in conjunction with enterprise
More informationDesigning and Implementing IT Infrastructure Standardization for a Large Energy Company
Customer Success Stories TEKsystems Global Services Designing and Implementing IT Infrastructure Standardization for a Large Energy Company ENERGY SERVICES NETWORK INFRASTRUCTURE SERVICES TECHNOLOGY DEPLOYMENT
More informationWeb Portals and Higher Education Technologies to Make IT Personal
Chapter 3 Customer Relationship Management: A Vision for Higher Education Gary B. Grant and Greg Anderson Web Portals and Higher Education Technologies to Make IT Personal Richard N. Katz and Associates
More informationSubtitle. Business Phone Trends 2015. The Relentless March of Technology. Business Phone Trends - 2015 Compare Business Products 2015 1
Subtitle Business Phone Trends 2015 The Relentless March of Technology Business Phone Trends - 2015 Compare Business Products 2015 1 Contents The Trends That Will Define 2015...3 IPv6...3 The Cloud Will
More informationNetworking Basics. A guide for businesses with up to 75 computers
Networking Basics A guide for businesses with up to 75 computers 1 Networking Basics Your company has many ongoing needs: to better organize and safeguard business information, to communicate effectively
More informationSharePoint and Office 365 Services for Business
SharePoint and Office 365 Services for Business SharePoint and Office 365 Design Cloud Design Box work with all versions of SharePoint including the Office 365 SharePoint online. We specialise in customising
More informationStreamlining Medical Image Exchange with Cloud-Based Technology
Streamlining Medical Image Exchange with Cloud-Based Technology DG Suite is the all-in-one solution for your image management and exchange needs. No Hardware. No VPNs. HIPAA Compliant. Request a Demo Improve
More informationERP Software and Your Business
CRM-ERP.com ERP Software and Your Business Choosing and Implementing the ERP Software Solution that Provides the Most Benefit to Your Company White Paper June 2008 ERP Software and Your Business Choosing
More informationStreamlining Medical Image Exchange with Cloud-Based Technology
Streamlining Medical Image Exchange with Cloud-Based Technology DG Suite is the all-in-one solution for your image management and exchange needs. get started request a demo No Hardware. No VPNs. HIPAA
More informationIT Solutions Savings through Sm@rt IT
IT Solutions Savings through Sm@rt IT Business Success Your most important asset and the key to business success is your people, never more so than in tough economic times. Smart Computers and Consulting
More informationTechnology Services Allocation Model
Allocation Model Version 2 for FY13-14 Model Review & Changes This is a brief overview of the to help explain the following: - The various models / funding sources - The methodology in calculating allocation
More informationCan business executives expect a solid ROI from outsourcing the management of their IT infrastructure?
White Paper: Maximizing Your IT Infrastructure - Virtually Can business executives expect a solid ROI from outsourcing the management of their IT infrastructure? For many years, technology for small and
More informationWhite Paper. Take advantage of application development opportunities in the changing landscape of enterprise mobility with
Take advantage of application development opportunities in the changing landscape of enterprise mobility with RhoMobile Suite Introduction: the next generation of business mobility The business mobility
More informationBEST PRACTICES IN BYOD
1 BEST PRACTICES IN BYOD Addressing BYOD Challenges in the Enterprise Whitepaper 2 Best Practices in BYOD Bring Your Own Device (BYOD) offers many potential advantages: enhanced productivity, increased
More informationSmall Business Mobility
Enabling your team to work anywhere, anytime More than 50 million US workers are considered mobile, spending at least 20% of the time away from their primary workspace 1. Mobile technology is becoming
More informationOur focus is innovating security where you need it most
Our focus is innovating security where you need it most Scalable retail surveillance - Remote access and control - Uniform interface Scalable retail surveillance 2 Scalability brings you consistency, convenience
More informationDesktop-as-a-Service Gaining Ground
Desktop-as-a-Service Gaining Ground In This Paper A DaaS desktop removes much of the upfront cost and complexity of traditional desktop computing DaaS and VDI are poised for growth: 33 percent of respondents
More informationInformation Technology Services
Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,
More informationSecuring the Mobile Enterprise. How mobile devices, BYOD and other trends are driving a need for a new approach to mobile security
Securing the Mobile Enterprise How mobile devices, BYOD and other trends are driving a need for a new approach to mobile security Table of Contents Securing and Managing the Mobile Enterprise... 3 Introduction...
More informatione Governance ULB Level Reform
ULB Level Reform 1. The Reform e-governance is a form of public administration making use of information and communication technologies (ICT) to enhance the access and delivery of government services to
More informationInformation Services Strategy 2011-2013
Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at
More informationWindows 8 Pro: For Small Business. Speaker Name, Title
Windows 8 Pro: For Small Business Speaker Name, Title The growing needs of small businesses Balance work and life Work smarter Stay connected and mobile Stay in control Improved security Increase competitive
More informationDevice Lifecycle Management
Device Lifecycle Management 1 (8) Table of Contents 1. Executive summary... 3 2. Today's challenges in adapting to lifecycle management... 3 3. How is Miradore different?... 5 4. Conclusion... 8 2 (8)
More informationE nable the service delivery of our customers
Information Technology Department Vijay Sammeta, Acting Chief Information Officer M I S S I 0 N E nable the service delivery of our customers through the integration of city-wide technology r~soiirc~s
More informationLEARN... Ways to support active learning outside the classroom. How to get more out of your investment in educational technology and content.
Destiny can help districts make sure every student in every school has the right tools in the right place at the right time to learn the way that fits them best supporting teachers and librarians in their
More informationPeople-centric IT: Bedeutung für das Identity und Access Management. Uwe Lüthy Solution Sales Specialist Core Infrastructure Microsoft Schweiz Gmbh
People-centric IT: Bedeutung für das Identity und Access Management Uwe Lüthy Solution Sales Specialist Core Infrastructure Microsoft Schweiz Gmbh Cloud OS Vision Microsoft s vision of the unified platform
More informationSTCC Hardware & Equipment Policy
STCC Hardware & Equipment Policy The Help Desk will be the primary point of contact for all related support requests. The preferred method of contact is via email at helpdesk@stcc.edu or, if email is unavailable,
More informationRhoMobile Suite. Develop applications for the next generation of business mobility
RhoMobile Suite Develop applications for the next generation of business mobility With the Motorola Solutions RhoMobile Suite application development platform, you ll never have to write more than one
More informationInformation Technology IT Government Services
IT Government Services Spring 2015 Coeur d'alene Tribe Issue #2 Special points of interest: Updates!!! Data Safety Archiving Email New Stuff SharePoint Inside this issue: Archiving 2 Backups 3 About Our
More informationWindows 10 Impact on IT departments and how to eliminate costly migration issues for Enterprises
PCmover Enterprise White Paper Windows 10 Impact on IT departments and how to eliminate costly migration issues for Enterprises By Thomas U. Koll, CEO Microsoft s first glimpse of Windows 10 suggests many
More information