1 Industry Forum Road to Success This Exit Centralized Customer Service System (CCSS)
2 Welcome to the Centralized Customer Service System Industry Forum
3 Welcome to the Centralized Customer Service System Industry Forum Participating Agencies Tampa Hillsborough Expressway Authority Executive Director: Joe Waggoner Florida s Turnpike Enterprise Executive Director: Diane Gutierrez Scaccetti Orlando Orange County Expressway Authority Executive Director: Max Crumit Miami Dade Expressway Authority Executive Director: JavierRodriguez
4 CCSS Project History TEAM FL Resolution The Board of TEAMFL acknowledges and supports the cooperation of the Orlando Orange County Expressway Authority, Tampa Hillsborough Expressway Authority, Miami Dade Expressway Authority and Florida s Turnpike Enterprise of the Florida Department of Transportation in their efforts to examine the merits of the development of a single, fully integrated, back office operation for all of Florida s toll systems.
5 Project Development & Agency Participation Multi agency coordinated effort Cross functional teams More than 40 agency subject matter experts Sharing lessons learned and identifying best practices
6 Today s Agenda 1. Industry Forum Goals 2. About the Agencies 3. Project Goals 4. Life of a Toll Transaction 5. CCSS Draft Scope 6. Procurement Plan 7. Project Schedule 8. Next tst Steps & Beyond dthe Industry Forum 9. Questions & Answers
7 Industry Forum Goals
8 Industry Forum Goals 1. Provide the vendor community with an overview of the CCSS Project 2. Obtain input from the vendor community 3. Facilitate partnering 4. Informvendors of the non traditional approach to the CCSS Place this important, statewide, multiagency project on your radar.
9 About the Agencies
10 Orlando-Orange County Expressway Authority Florida s Turnpike Enterprise Tampa- Hillsborough Expressway Authority Turnpike FDOT Owned Regional & Local Miami-Dade Expressway Authority 10
11 Tampa-Hillsborough Expressway Authority (THEA) 1. Selmon Expressway 15 miles 2. Reversible Express Lanes 3. All Electronic Tolling (Entire Facility) 4. Expansion Projects Bus Toll Lanes
12 Florida s Turnpike Enterprise (FTE) Miles of Toll Facilities 460 Miles of Turnpike Facilities 125 Miles of FDOT Owned 7 Miles of Operated 2. Southern 47 miles All Electronic Toll Collection (Homestead Extension HEFT ) 3. Express Lanes: I Cash, Toll by Plate & SunPass Transactions, & Violations 5. Current SunPass Back OfficeProvider
13 Florida s Turnpike Enterprise (FTE) Expansion Projects I 4 Connector I 595 Express Lanes (DOT) I 95 Phase 2 Express Lanes (DOT) First Coast Outer Beltway Wekiva Parkway (Turnpike & OOCEA) I 4 Express Lanes (DOT) AET Conversions Veterans Expressway & SuncoastParkway Sawgrass Expressway Southern Coin (Section of Turnpike Mainline) Golden Glades (Section of Turnpike Mainline) Ticket System (Section of Turnpike Mainline)
14 Orlando-Orange County Expressway Authority (OOCEA) miles of Toll Facilities 2. Cash & E Pass Transactions, & Violations 3. Current E Pass Back Office Provider 4. Expansion Planned Over Next Five Years John Land Apopka Expressway Wekiva Parkway (OOCEA & DOT)
15 Miami-Dade Expressway Authority (MDX) Miles of Toll Facilities 2. Cash, Toll by Plate & SunPass Transactions 3. Conversion to AET for remainder of facilities (2014) Dolphin Expressway (SR 836) Airport Expressway (SR 112)
16 Collective Agency Statistics Active Transponder Accounts ~ 5.6 million Total Transponders Issued ~ 11 million Active Video (Toll by Plate) Accounts ~ 11 million Annual lfirst use Invoices ~ million * Note that duplicate accounts will be combined in the CCSS, and customers are currently invoiced multiple agencies.
17 Collective Agency Statistics Credit Card Payments for Transponder Accounts ~ 99% Credit ditcard dpayments for Video Accounts ~ 55% Annual Credit Card Transactions ~ 40 million Average Credit Card Transaction Amount ~ $15 $25 Monthly Transponder Sales ~ 100,000 Daily Phone Calls ~ 20,000
18 Project Goals
19 CCSS Project Goals Why are we doing this CCSS? 1. Provide a single point of contact for customer toll transactions 2. Enhance customer service functionality 3. Reduce the cost of electronic toll collection
20 Evolution of Toll Transaction Activity Cash Mixed Use Dedicated ORT AET
21 Toll Transaction Activity Transponder Video the Lane
22 Toll Transaction Processing Pre paid Account the Lane Invoice
23 CCSS VIDEO
24 CCSS Transaction Processing
25 CCSS Transaction Processing SunPass Pre-paid Toll Example
26 CCSS Transaction Processing Toll-by-Plate Example
27 CCSS Transaction Processing Toll-by-Plate Example - Escalation
28 CCSS Transaction Processing Toll-by-Plate Example - Escalation
29 CCSS Draft Scope
30 CCSS Functions Process transactions from participating agencies Interact with interoperable partners Maintain pre paid and post paid accounts Perform customer relationship management (CRM) Obtain registered owner of vehicle (ROV) information Send invoices for post paid transactions Process payments & customer disputes Escalate unpaid transactions Distribute transponders & track inventory
31 What makes the CCSS Project different? 1. Financially focused It s a transaction a) Focus is account management, transaction processing, collections & adjudication; not image review b) Similar to banking industry, retail, utilities, medical 2. Four agencies participating (initially) a) Well established operations b) Different statutory requirements, operating philosophies, business rules, but joined together in a common operating implementation 3. Video tolling is a major part of the system 4. National & regional interoperability
32 Comparison to transaction/payment processing industry Similarities 1. Transaction traceability 2. Account based invoicing 3. Account management 4. Fees 5. Aged accounts receivable (A/R) 6. Escalation collections 7. Reporting & reconciliation Differences 1. Enforcement against registered owner of vehicle (not necessarily theaccount owner) 2. Name of the customer may initially be unknown 3. Government requirements & public realm 4. Bond indenture requirements
33 Other Transactions 1. Discount/Pass Programs Agency specific Reduced toll rates 2. Express Lanes Variable pricing 3. Transit Stored value cards 4. Airport Parking Higher value transactions
34 Airport Parking Airport Parking Tampa Orlando West Palm Beach Miami Fort Lauderdale
35 Money Services
36 Regional & National Interoperability
37 Uniform Financial Message (UFM) 1. Standardized, single message format for all transactions 2. Equipment status & deficiency reports for lane equipment 3. Image data link k(for license plate images) 4. Provides potential format for all interoperability transaction data exchange
38 Performance Standards Procurement is not specifying size, make, model or software for CCSS system Performance based contract Potential for liquidated damages & performance incentives
39 Performance Standards System Availability Requirements 99.98% Availability Critical Transaction Processing Subsystems Customer Service Subsystems Revenue/Payment Subsystems Critical 3 rd Party Interfaces 99.95% Availability Less Critical Subsystems *Excludes planned, scheduled & coordinated down time for system maintenance
40 Question The performance based requirements for the CCSS are stringent. How do these requirements compare to your current projects? Suggestions? 99.98% Availability for Critical Systems 99.95% Availability for non Critical Systems
41 Financial Traceability Complete Reporting on Transaction Disposition Throughout Revenue Cycle Timely & Accurate Financial Reporting Integrated, Streamlined Balancing & Reconciliation SSAE 16 Type II Annual Audit
42 Data Warehouse Agency access to account information Contains both thdtild( detailed (raw)transaction ti & summarized data Export an extract of the database No access to credit card information
43 Data Warehouse Full query & reporting capabilities standard dreports ad hoc reports largedata set reports Full support to analytics application Indexing to support optimal ad hoc reporting Sophisticated data summarization support
44 Question The agencies intend to access the CCSS data for reporting and queries using a common data warehouse. What are your thoughts on this approach?
45 Payment Card Industry (PCI) Compliance More than 40 million credit card transactions per year Tier I Merchant Yearly on site PCI assessment by a qualified security assessor (QSA) Yearly internal/external penetration testing Quarterly external network scans performed by an approved scanning vendor (ASV)
46 Customer Interfaces Internet Mobile Apps Text / SMS Walk in Centers Money Services Locations Phone / Call Center Interactive Voice Response (IVR)
48 Collections Relationship with CCSS prime contractor One call to pay it all concept Payments processed in CCSS system
49 Question The agencies intend for collections payments to be made in the CCSS Application, and for customers to be able to pay their entire debt, including amounts in collections, via the CCSS application. What is your perspective on this approach?
50 Governance & Agency Management Change Management Board Operations Management tteam Monitor performance against standards Agency Oversight (but no direct agency management of operations)
51 Florida Operations? Walk in Centers CCSS Operations Data Center Disaster Recovery Development & Project Management
52 Question Enhancing the job market in Florida is important to the agencies. How does this goal affect your current business practices in System Development & Operations? What suggestions do you have for the What suggestions do you have for the Agencies?
53 Customer Relationship Management (CRM) & Case Management Goal: Single contact resolution All other become a case Case management system All customer contacts recorded in one location in the system Consistent operations & communications protocols
54 Data & Account Migration Four agencies existing accounts & data Different platforms ltf & dtb database structures Vendor responsible for data migration plan Planned phased migration Concurrent testing with live data
55 Procurement Plan
56 Procurement 1. Single procurement for development & implementation, operations & maintenance 2. Turnkey system 3. Demonstration/presentation 4. Customized Commercial Off The Shelf (COTS) Product 5. Evaluation qualifications & price based selection 6. Implementation phase based, five year operations withadditionaloption option years
57 CCSS Project Schedule
58 CCSS Project Schedule Task Date Industry Forum April 25 26, 2013 Procurement Document Issued August 2013 Proposals Due November 2013 Contractor Selected January 2014 System Go Live June 2015
60 Next Steps & Beyond the Industry Forum
61 Next Steps & Beyond the Industry Forum 1. Industry Forum Meetings with Agency Staff (One on One O Meetings) 2. Maintaining the Industry Forum Website Updated & New Documents (drafts) Questions & Answers Project Schedule and Status Following the IndustryForum, pleasedo not request Following the Industry Forum, please do not request meetings with the agencies regarding the CCSS Project.
63 Questions? What do you see as the greatest challenge hll in this project?
64 Questions? If the agencies desire to accept cash at their Regional Walk in Centers, how would that affect the price of operations? What is your recommendation?
65 Questions? What emerging payment technologies do you see benefiting this project?
66 Questions? What are your thoughts on addressing transit payment methodologies, such as stored value cards and real time account status
Below are the answers to unanswered questions asked to E-470 Public Highway Authority on the webinar. 1. Can you tell us the percent collection at each notice level? (i.e. how much do you collect on LPT1,
The Florida Senate Issue Brief 2012-208 September 2011 Budget Subcommittee on Transportation, Tourism, and Economic Development Appropriations COST EFFECTIVENESS OF REGIONAL EXPRESSWAY AND BRIDGE AUTHORITIES
REQUEST FOR PROPOSAL RM 112649 E ZPASS CUSTOMER SERVICE CENTER Pre Proposal Meeting 10:00 AM Monday February 23, 2015 Board Room of the Authority s Administration Building, 581 Main Street, Woodbridge,
Policy Period DOL Agency Description Status Claim File Notes Total Incurred 4/1/2001-6/1/2002 5/14/2001 Turnpike Bridge Hit by third party (Bridge #930152) 8/13/2001 THCEA Bridge hit by City of Tampa garbage
Request for Information (RFI) for Back Office Systems to Support Electronic Tolling, Video Tolling and Violation Processing. RFI ISSUED.May 9, 2014 RFI PRESENTATIONS.......May 28 th and 29 th, 2014 AT:..
Toll ServICES The HNTB Companies Infrastructure Solutions Interstate 15 Priced Managed Lanes San Diego the MOST TRUSTED advisor IN THE TOLL INDUSTRy HNTB serves as engineering consultant to more tolling
Exhibit 1 AV Parking System Review May 6, 2011 Report No. 11-01 Office of the County Auditor Evan A. Lukic, CPA County Auditor Table of Contents Contents EXECUTIVE SUMMARY... 3 OBJECTIVES, SCOPE AND PROCEDURES...
TABLE OF CONTENTS FTE Service Plaza Upgrades and Services...2 Toll Operations Status Report...4 Traffic Operations Report...6 All-Electronic Conversion Process Initiated...9 All-Electronic Tolling Q&A...10
BOARD MEETING January 14, 2016 Location: Central Florida Expressway Authority Boardroom Board Members Present: Commissioner Welton G. Cadwell, Lake County (Chairman) Commissioner Brenda Carey, Seminole
Toll Revenue Management and Maintenance Program (TRMMP) October 22, 2015 I-PASS Lane Technology In Action Electronic Tolling Overview Antenna Camera Axle Count: 2 Camera 2 AVI Reader Lane Controller Power
Executive Summary The Miami-Dade County Metropolitan Planning Organization (MPO) has prepared a Truck Route System Plan for Miami-Dade County. The MPO and its consultants have worked closely with the MPO
Business Systems Department Overview Business Systems Department Shana Whitehead Chief Kathy Zimmermann Deputy Chief of Business Systems Operations Lauren O Sullivan Executive Secretary Program Controls
AGA Kansas City Chapter Data Analytics & Continuous Monitoring Agenda Market Overview & Drivers for Change Key challenges that organizations face Data Analytics What is data analytics and how can it help
Policy Study 401 February 2012 Should Florida Toll Agencies Be Consolidated? by Robert W. Poole, Jr. and Daryl S. Fleming, Ph.D., PE Reason Foundation Reason Foundation s mission is to advance a free society
Who is implementing managed lanes with pricing strategies? Operational Under Construction/ Development Managed Lane Facilities in the U.S. Operational Under Construction Under Development I-10 (Katy Freeway),
Market Data Manager Overview Reports Vendor Management Customers VARS Billing & Invoice Customer Management System VARS Management Vendor Management System Billing/Invoice System Utilities Reports View
Vendor 1 QUESTION 1 If we have already filled out the vendor profile application, business tax declaration and local business forms will we need to fill them out again? 2 Is CCSF open to rolling up all
FLORIDA DEPARTMENT OF TRANSPORTATION 2012 Florida Redevelopment Association Annual Conference October 24-26, 2012 Presentation Outline Freight Mobility & Trade Plan Background Status of the plan Passenger
Request for Proposal For: PCD-DSS Level 1 Service Provider St. Andrew's Parish Parks & Playground Commission Bid Deadline: August 17, 2015 at 12 Noon Request for Proposal P a g e 2 Table of Contents 1.
Web D RAFAEL F. ANAZCO Accounting Executive Business Consultant Web Visionary Web Developer Training & team building Solutions orientated IT Social media & SEO Accounting, AR & AP Negotiates with influence
Florida DeVry Inc. s nine Florida locations 1 produced $70.5 million in economic impact in FY2010. As part of this economic impact, DeVry Inc. schools supported 748 jobs. Wage Impact annually, while the
P.O. Box 67347, Saint Petersburg, Florida 33736 (813) 505-3622 email@example.com PROFESSIONAL ACTIVITIES and EDUCATION Active Dispute Resolution Board Foundation (DRB) Member training and experience.
THE INTEGRATION OF FUNCTION ANALYSIS AND VIRTUAL REALITY SIMULATION Richard L. Johnson, PE, CVS, John Dovel, Del Younker, CVS, Chuck Hixon, Craig Miller, PE PMA Consultants LLC 4901 Vineland Road, Suite
AECOM 701 5 th Avenue Suite 1100 Seattle, WA 98104 www.aecom.com 206.674.4200 tel 206.674.4242 fax August 22, 2011 Ms Paula Hammond, Secretary State of Washington Department of Transportation (WSDOT) 310
INNOVATIONS AND CHALLENGES IN TOLLING MANAGED AND EXPRESS LANES Katherine Katie Nees, P.E. Deputy Director, Strategic Projects Division Texas Department of Transportation ITS California Northern Section
Page 1 Advertisement No.: 15831 DOT FM Number: 437301-1-32-01 Project Name: All Electronic Tolling (AET) Design Services Consultant s Name: The Heimburg Group, Inc. Street Address: 5461 W Waters Avenue,
Finance & Administration Committee Action Item III-A May 13, 2010 Financial Systems Integration Washington Metropolitan Area Transit Authority Board Action/Information Summary Action Information MEAD Number:
TECHNICAL REPORT Tolled Managed Highways with Rapid/ Enhanced Bus Routes and Study General Planning Consultant (GPC) Services Work Order # GPC IV-26 Submitted by: June, 2013 Excellence Delivered As Promised
QUALITY TRAFFIC INFORMATION Manuel Fontan, P.E. Engineer III Broward County Public Works Department Highway Construction and Engineering Division 1 North University Dr. Plantation, Florida 33324 +1-954-577-4654,
MIAMI-DADE COUNTY FREIGHT & LOGISTICS OVERVIEW Florida Department of Transportation FDOT MISSION: THE DEPARTMENT WILL PROVIDE A SAFE TRANSPORTATION SYSTEM THAT ENSURES THE MOBILITY OF PEOPLE AND GOODS,
Ernst & Young LLP Suite 900 One Clearlake Centre 250 S. Australian Avenue West Palm Beach, FL 33401 Tel: +1 561 655 8500 Fax: +1 561 838 4191 www.ey.com Report of Independent Accountants on Applying Agreed-Upon
85 84 83 82 What are the 2012 monthly and annual volumes for the following: Website traffic DMV Call Center E-ZPass CSC walk-up traffic E-Z Pass CSC calls offered and handled Violation transactions and
Transportation Impact Fee Update FINAL REPORT Prepared for: Transportation Planning Department 4200 S. John Young Parkway, Second Floor Orlando, FL 32839 ph (407) 836-8070 September 5, 2012 (amended November
Accenture Mobility Services Mobility for Better Business Outcomes IBTTA 80 th Annual Meeting & Exhibition Mobile Tolling Solution & Demonstration September, 2012 Orlando Accenture, its logo, and High Performance
HRTAC Regional Financial Planning October 29, 2015 PFM s Transportation Experience For 29 years PFM has been ranked the leading financial advisor, including investment and commercial banks, to transportation
Name of project: Maintenance Inventory Management System Category: Best New Innovative Product, Service or Application Organization: Florida Department of Transportation District Four Intelligent Transportation
BID SOLICITATION NOTICE Turnpike FLORIDA DEPARTMENT OF TRANSPORTATION CONSTRUCTION AND MAINTENANCE PROGRAMS Ocoee, FL May 13, 2016 Advertisement No. 1 All bids must be completed using Expedite Bid software
Marketing and Information Department 390 North Orange Ave., Suite 1300 Orlando, FL 32801 407/316-4500 Fax: 407/316-4599 PARTNER INFORMATION Small Business Administration 7A Loan Guarantee Program How It
NCHRP 8-70 - Target-Setting Methods and Data Management To Support Performance-Based Resource Allocation by Transportation Agencies presented to AASHTO SCOP Data Issues in Transportation presented by Anita
Tampa Bay SunGuide District Seven s Future in Intelligent Transportation Systems Presented at: FACERS June 22, 2005 Tampa, FL Tampa Bay SunGuide Freeway 511 System Management System Covers 750 miles of
CENTRAL FLORIDA EXPRESSWAY AUTHORITY Financial Statements and Supplementary Information For Table of Contents Page Independent Auditor s Report 1-2 Management s Discussion and Analysis 3-10 BASIC FINANCIAL
May 20, 2008 Mr. John Bardwell, Contracting Officer Federal Transit Administration 1200 New Jersey Avenue, SE, Room E-42-331 Washington, D.C. 20590 RE: Project Management Oversight (PMO) (Reference No.
Jeb Bush Governor THE STATE OF FLORIDA State Emergency Response Team www.floridadisaster.org Craig Fugate State Coordinating Officer FOR IMMEDIATE RELEASE-REVISED CONTACT: Public Information-ESF14 September
CLERK & COMPTROLLER, PALM BEACH COUNTY CLASS DESCRIPTION CLASSIFICATION TITLE: MANAGER FINANCE SERVICES GENERAL DESCRIPTION OF DUTIES Under general direction, the purpose of the position is to manage the
JULY MAY 2014 2014 CONTACT INFORMATION TRANSIT PERFORMANCE MEASURE TOOLBOX EXECUTIVE SUMMARY Diane Quigley, FDOT Transit Planning Administrator 850-414-4520 ACKNOWLEDGEMENTS Bay Town Trolley Broward County
INTERNAL SERVICES DEPARTMENT SMALL BUSINESS DEVELOPMENT SMALL BUSINESS CERTIFICATION APPLICATION BUSINESS OWNER S DETAILED PERSONAL FINANCIAL STATEMENT (Attachment A) PERSONAL FINANCIAL STATEMENT AFFIDAVIT
POSITION: LOCATION: SALARY RANGE: ELECTRONIC REVENUE COLLECTION PROGRAMS MANAGER () Golden Gate Bridge, San Francisco, CA $103,272.00 - $124,841.60 annually (40 hour workweek) Employee pays up to 8% of
Welcome to. Annual Shareholder Meeting 2012 2011 Performance Strong revenue and profit performance 2011 full year revenue of $143,755,000 2011 full year profit of $9,798,000 Large project for Transition
A Connected Region for Our Future Tampa Bay Area Regional Transportation Authority Regional Transportation Master Plan Our Community Need In the past 3 decades Population has doubled Employment has tripled
The Crystal Ball of Human Behavior The Road to All-Electronic Toll Collection Transportation Corridor Agencies San Joaquin Hills & Foothill/Eastern Agencies formed in 1986 The JPAs are separate legal entities
FDOT District Six ITS ANNUAL REPORT SunGuide Transportation Management Center 10 Year Anniversary FISCAL YEAR 2014 2015 A MESSAGE FROM THE DISTRICT SECRETARY A lot can happen in ten years. New presidents
Microsoft Dynamics GP 2013 Packaging of Functionality & Product Capabilities in Microsoft Dynamics GP 2013 Date: November, 2012 Contents Become a Dynamic Business with Microsoft Dynamics GP 3 How to Buy
ELEVATING OUR PROFESSIONALISM 48 TH ANNUAL CONFERENCE MAY 17-20, 2015 ORLANDO, FLORIDA Public/Private Partnerships and the Public Procurement Process By Roman Martinez, MPA, CPPO, CPPB DEFINITION OF P3S
Agenda Introductions, interest and role in the study Study purpose and need Review scope of services and project schedule Roles, responsibilities, and meeting schedules of PAC and WGs Discuss Problem Statement,
MIAMI-DADE EXPRESSWAY AUTHORITY (MDX) Attendees: Present Committee Members: Louis V. Martinez, Esq., Chair Gus Pego, P.E., Vice Chair via phone Alfredo L. Gonzalez, Esq. Jose M. Hevia Luz Weinberg Present
TASA Summary of Education Related Senate Interim Charges 80 th Legislature Education Study the effectiveness of public school programs serving special education students, including autistic students. Specifically,
AUDITOR GENERAL WILLIAM O. MONROE, CPA COUNTY WIRELESS E911 FUNDS Operational Audit For the Period October 1, 2002, through September 30, 2003 COUNTY WIRELESS E911 FUNDS TABLE OF CONTENTS EXECUTIVE SUMMARY...
Project Update to City of Ft. Lauderdale Central lbroward deast West ttransit it& South Florida East Coast Corridor (SFECC) Projects February 7, 2012 Transit Studies Building a network of premium transit.
JUSTICE ASSISTANCE GRANT (JAG) PROGRAM STATE FORMULA Grantee Name GMS Period Title GMS Award Florida Department of Law Enforcement 10/01/2012 09/30/2016 FY 2013 JAG $12,418,939 Bay County Commission 10/01/2012
Streamlining the Order-to-Cash process Realizing the potential of the Demand Driven Supply Chain through Order-to-Cash Optimization Introduction Consumer products companies face increasing challenges around
FLORIDA STATE LAW ENFORCEMENT CONSOLIDATION TASK FORCE This form is intended to provide all task force members with basic knowledge regarding the law enforcement mission, structure and operations of stakeholder
Cost Saving & Revenue Ideas Update May 11, 2010 Outline Better Way program Summary of FY2010 implemented ideas Ideas under consideration for FY2011 budget process Cost-Saving ideas Revenue ideas Next steps
TREASURY MANAGEMENT Corporate Payables via Virtual Credit Card Presenter: Dan Trbovic Index 1 Industry Evolution 2 Virtual Card Technology 3 Supplier Enrollment 2 Industry Evolution 3 Card Payments: The
PURCHASING CARD POLICY All purchases made using the Purchasing Card must be for official school business and in accordance with the District procurement code. The card must not be used for personal expenditures
Orlando-Orange County Expressway Authority Right of Way Audit February 2012 Table of Contents Executive Summary 2 Summary Findings 5 Detailed Findings 7 Appendix A Testing Summary 17 Appendix B ROW Metrics
Lessons Learned from the Integrated Receivables Frontier Jack Kosmoski, BMO Harris Bank, N.A. Dave Schier, Jacobus Energy, Inc. September 23, 2014 What is Integrated Receivables? The biggest thing in receivables
How to Deliver a World-Class Demand Management Program: Lessons from the Field June 24, 2015 Speaker Introductions Robert Duval Senior Director, Program Administration Directs Tech Services, Call Center,
Introduction to Public-Private Partnerships (P3s) Today s Instructor Patrick DeCorla-Souza P3 Program Manager Office of Innovative Program Delivery Program Development Team Course Outline Slide 2 Lesson
LOCAL GOVERNMENT MANAGEMENT ASSESSMENT OVERVIEW AND QUESTIONNAIRE The Comptroller s Economic Development and Analysis (EDA) Division provides education and direct assistance to local governments, helping
Presentation Toll Collection Systems Technology Trend Impact on PPP s & Highways Transport Jack Opiola World Bank Washington D.C. 3 April 2006 Contents To describe Toll Collection Systems; To outline the
Jim Glasheen Vice President of Sales and Marketing Contents Introduction 1 Overview 1 The Issue 1 Interoperability 2 Options 3 A Better Solution 3 Summary 4 Introduction As funding for our nation s highways
(This page intentionally left blank.) BROWARD COUNTY TRANSIT Information Technology (IT) Systems Plan July 26, 2013 TRANSIT INFORMATION TECHNOLOGY SYSTEMS PLAN INTRODUCTION In order to develop an appropriate
SELLER METRICS Effective October 2013 TICKET SELLER METRICS What are Seller s? Bottom Line: Better Brokering = Lower Fees! TicketNetwork s Seller s is a set of measurements used to determine the fee that