C.J.A. (Kees) van der Westen Project - / Service - / Contract - / IT manager Date of birth March 3, 1964

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1 Name C.J.A. (Kees) van der Westen Role Project - / Service - / Contract - / IT manager Date of birth March 3, 1964 Place of residence Koudekerke IT experience since 1988 Language Dutch, English Education and training Contract management (CATS Contract management) Service management (ITIL, ITIL Service Manager) Project management (Prince2) General management (Krauthammer) Development and design (Function Point Analyse, SDM, DSDM) Other (Novell CNE, Unix) Certified Information Systems Auditor (CISA) Industrial engineering at the Institute of Advanced Technology in Tilburg (Bachelor degree) Expertise Sector Domain Interim management Project- / program management Transition management Contract management Service management Service level management Management consultancy Wholesale trade Pharmacy Banking and Insurance Social security Industry Retail Security Media/Publishing Mental healthcare Business services Application development Application selection Application implementation Managed services Outsourcing Offshore / nearshore Hosting/ISP Infrastructure Knowledge of ASL/BiSL, escm, Project Delivery Framework (Shell), SMART (Ordina) ARIS SharePoint Virtualisatie, VMWare, Citrix MetaFrame, NAS, SAN, SAN storage Oracle, MS-SQL, MySQL MQ, BEA Weblogic, Borland Application Server, GX Webmanager Altiris Client Management, RES Powerfuse, Pointsec NIS, Shell scripting, Delphi C, C++,.Net, Java J2EE FIS2000, BPCS, SAP, IMS, PeopleSoft, AFAS, SAS, Flower, CIOS Ariba PunchOut, WebCollage Syndication, WebTrends MonitorMagic, BMC, Tivoli, infraenterprise, SupportMagic, TopDesk, HP Servicedesk Profile Mr. van der Westen is an experienced professional. Result-oriented, pragmatically and highly motivated. His inspiriting approach has resulted in successful projects in application development and infrastructure. National and international experience (level IPMA B/C and PMP). The last couple of years he specialised in service management and contract management and he became operational responsible for Innoves. His technical background and his business experience make him the ideal liaison between business and IT. He is a very suitable manager of IT departments for he is calm and has an understanding attitude. With his good eye for what is important for business and for what is important for men he brings both of them together. The basis for the best results. Mr. van der Westen has been successful in profit and non-profit organisations. May, C.J.A. van der Westen

2 Employments Sep 2008 Present Innoves (former Indoles) Nov 2001 Aug 2008 Ordina (after acquisition of Devote) Jan 2001 Okt 2001 Devote Jul 1997 Dec 2000 Yacht ICT (Randstad Automatiseringsdiensten) Jan 1996 Jun 1997 Hans Prijsoptiek Franchise Feb 1994 Dec 1995 Randstad Automatiseringsdiensten Jun 1993 Jan 1994 Freelance Jan 1991 Mei 1993 Sydec Nederland Maa 1988 Dec 1990 Micros Software Career history Role : Operational director Period : August 2008 present Description : Innoves delivers interim management, contract management, project-/program management and business consultancy. Next to employees, Innoves has a large network of SAP consultants, contract managers and interim (project) managers and customers in telecom, industry, government and business services. Sector : Mental healthcare Period : May 2011 present Description : In 2011 Parnassia Groep started a vast renewal program. As part of this program the complete IT infrastructure has to be replaced. The project management of several projects (requirements, design, build, test, migrate and transition to support): - Virtualization platform based on VMware vsphere 5 (twin datacenter concept) - Migration of all backend systems to the new virtualization platform - OTAP platform based on VMware vsphere 5 for the new application platform (ESB/Portal) - Clean up and extend EMC SAN capacity - Extend / replace backup platform (HP Dataprotector / Veeam) - Centralized Wireless infrastructure Size of project teams varied from 6 to 16 team members and a variety of suppliers. Parallel responsible for the selection (an official RFP process) of a new backup solution and an implementation partner. Reference : Theo Speijers (Director ICT) Leo Ligtenberg (Programme Manager) Sector : Media/publishing Period : March 2010 April 2011 Description : Beginning 2010, NRC Media has become an independent publisher. De Persgroep (former PCM group) has sold NRC to Egeria (a dutch investment company) and Het Gesprek (a dutch broadcasting company). This sale, incorporates a complete carve-out of NRC after which NRC has to operate as a stand-alone company. The project management of the design, development and introduction of a new IT infrastructure for the office and business applications. The selection and transition of the new platform to an external support organisation. Size about 2M, 15 to 20 team members, a variety of suppliers. The project management of the implementation of a new salary and HR system (SD Worx) as replacement of ADP and esynergy. The project management of the selection and implementation of a new platform for the finance system (FIS2000). This also includes the replacement of Basware PM May, C.J.A. van der Westen

3 and Basware IM by DC-I and Online Approval. Reference : Luc Verbist (IT Director, De Persgroep) Henriëtte Sperling (Finance Director, NRC) Sector : Government Role : Consultant Period : May 2009 June 2009 Description : Support Amarantis Onderwijsgroep with an European tender for the centralisation of the complete serverfarm within the group. The goal of the tender is to select a service provider capable of providing a complete service portfolio that guarantees continuity, flexibility, security and availability. The required services mainly consist of VMWare, SAN & SAN-strorage, Back-up and Co-locating. Reference : Huub Overvoorde (Program manager Amarantis) Role : Contract manager Period : September 2008 December 2008 Description : Responsible at Ordina Application Outsourcing & Projecten (Managed Services provider) for the preparation, closing, arranging, transition, transition to support, management, controlling and reporting concerning IT sourcing contracts (Service Level Agreements) with customers. Responsible for the operational and tactical level for these contracts which involved hosting and management of custom made applications and applications based on Microsoft, SAP, JD Edwards. Account management and relation management. Bidmanagement for several European tenders (public sector). Reference : Theo van Grieken (Business Unit Manager Ordina) Jos de Haas (Director Ordina) Role : Contract manager / project manager Period : January 2006 August 2008 Description : Responsible at Ordina Application Outsourcing & Projecten (Managed Services provider) for the preparation, closing, arranging, transition, transition to support, management, controlling and reporting concerning IT sourcing contracts (Service Level Agreements) with customers. Responsible for the operational and tactical level for these contracts which involved hosting and management of custom made applications and applications based on Microsoft, SAP, JD Edwards. Account management and relation management. Some examples (total contract value Euro 9-10 million): - Reed Business - Randstad Nederland - Reed Elsevier - Inspectie van het Onderwijs - Rabobank Nederland - Eureko Achmea - Ministerie van Verkeer en Waterstaat - Ministerie van Volkshuisvesting, Ruimtelijke Ordening en Milieubeheer Supporting vendor management on tactical level (offshoring and nearshoring parties). Operational responsible for those parts of the IT sourcing contracts that are filled in with offshoring and nearshoring partners. Managed several complex IT infrastructure projects. Varying in size (hours) from 50K tot 500K. Some examples: - Design and implementation of a new datacenter May, C.J.A. van der Westen

4 - Migration of IT production environments to a new datacenter - Technical implementation of a SAP R/3 environment - Unicode migration SAP R/3 system including all required customization - HW upgrade of a business critical SAP R/3 system including a complex interfacing infrastructure Reference : Theo van Grieken (Business Unit Manager Ordina) Peter van Leeuwen (Director Ordina) Role : Interim manager Period : April 2005 December 2005 Description : Management of an IT support department. The department (25 fte) covered 3 rd line support for customers who had outsourced their infrastructure/application platform to Ordina DTS. Some customers: - UWV - Campina - Leger des Heils - GGZ - Reed Business - VVAA - Welsteate A very complex assignment due to the fact that Ordina DTS was to be sold. Reference : Theo van Grieken (Business Unit Manager Ordina) Kim de Leeuw (Director Ordina) Sector : Security Period : September 2004 March 2005 Description : Project management of a fixed-price/fixed-date project at Securitas Nederland: - Design and implement a complete hosted IT infrastructure based on Windows 2003 and Citrix Metaframe; - Integration with existing application architecture; - Migrate the 20 sub locations to the new infrastructure. - Overall project management of two project teams (8 to 10 fte). Reference : Peter Sent (IT Manager Securitas) Sector : Publishing Period : March 2004 August 2004 Description : Reed Business Information selected a new IT partner for hosting of the approximately 180 websites of its publishers. Part of this a new platform was implemented. Therefore the migration also included rebuilding all application components used. Overall responsible for time, budget and quality. A very complex assignment because of the many parties involved. Reference : Erik Mulder (IT Manager Reed Business) Sector : Insurance realisation Period : October 2003 February 2004 Description : A fixed-price project at ARAG Rechtsbijstand concerning the development of a case management application. Based on a Workflow Management (Flower) and a Document Management application (CIOS), a.net application was developed as May, C.J.A. van der Westen

5 an overall application. Business process redesign and implementation was within the scope of the project. Responsible for several sub phases during the design and build phase. In this phase setup of the foundation of the project took place (technical architecture, project approach, project teams, etc.). Total project team (10 fte) was managed by a program manager. Project team Realisation (7 fte) was managed by Mr. Van der Westen. Reference : Martin van Manen (Program manager Ordina) Sector : Bank Period : December 2002 September 2003 Description : A fixed-price/fixed-date project at Banksys NV: - Build knowledge of current application components and port the application to the latest development platform (.Net); - Extend with TCP/IP communication functionality; - Extend reporting facilities. After project deliverance, further development and support was agreed within a support contract. The application is used in Belgium to collect PIN transactions from terminals where no online connection can be established. After collection the transactions are centralised and send to the bank back-office. Reference : Johan van Lent (Account manager Ordina) Sector : ICT Period : November 2001 November 2002 Description : Sun Microsystems Nederland s intention was to enable a world-wide coverage of the product catalogue for business partners and countries outside the USA. The web application (shop) has to be connected to the many different back-office systems of Sun world-wide. A state-of-the-art web application (Sun Catalogue) with a dynamic catalogue (based on country, language, business partner) was developed using Oracle, XML/XSL, Cocoon, Enterprise Java Beans (EJB's). The application is extended with lots of extra functionality (for example syndication with Ariba). At the end of 2002 the application went into a maintenance situation. Responsible for all development activities for Sun Catalogue (available for 56 countries, 14 languages including double-byte languages). The development team ranged from 4 to 8 fte. Reference : Stephan Rieff (ebusiness Development Manager Sun Microsystems) Sector : Industry Role : Outsourcing consultant Period : April 2001 October 2001 Description : Describe the required IT management processes and implement an IT management organisation for Kappa Packaging main office. The organisation needs to be realised with a selected Service Partner and therefore a Service Partner selection needs to be carried out. May, C.J.A. van der Westen

6 Period : January 2001 May 2001 Description : The objective of this project (4 fte) was the development of a system for InstoreView. The system enabled customers to order advertising space (text, pictures, and movies) and schedule these to be displayed at connected locations through the use of internet. Sector : Bank / Unix engineer Periode : August 1999 December 2000 Description : Responsible for Y2k compliancy for all Unix (HP, Sun, IBM) systems at Robeco Groep. Participated in the upgrade of BMC Patrol and the implementation of SAS/IT Service Vision. As project manager responsible for: - Unix standardisation (6 fte); - Tivoli implementation (8 fte). Sector : Pharmacy / Coordinator IT department Period : July 1997 July 1999 Description : Started at Yamanouchi Europe as project manager of the implementation of the Helpdesk tool SupportMagic. Together with the development and implementation of the basic support processes (ITIL). Operational coordination of IT department (8 fte). Project management of: - Network migration from passive to active components (Token ring) (4 fte) - Migration from Novell 3.x to mixed mode Novell 4.x / NT network operating system platform (4 fte); - Migration from Windows 3.x to Windows NT within Yamanouchi (5 fte). Other activities: - Development and initiating of LTP for Network Operating System platform; - Initiating and implementing a meeting platform between business (very large number of departments of Yamanouchi) and IT; - 3 rd line Unix support. Sector : Retail Role : IT Manager Period : January 1996 June 1997 Description : Management of IT department of Hans Prijsoptiek Franchise (8 fte). Design, initiate and implement the IT strategy within Hans Anders (main office as well as the approximate 250 shops). Projects in this period: - Finalise development of a Point-of-Sale application (external supplier), rollout and implementation; - IT integration of a new label (chain of shops); - Responsible for the realisation of ISO 9001 certificate concerning IT processes; - Selecting, tailoring and implementing a Point-of-Sale application for the non Hans Anders shops; - Selection and implementation of FIS2000 on AS/400 platform; - Upgrade of network and office automation at the main office; - Rebuild of the wholesale application (an in-house Cobol development). May, C.J.A. van der Westen

7 Role : Engineer / project manager / IT purchase coordinator Period : November 1994 December 1995 Description : Employed by Debis IT Benelux at their site at Cap Volmac. Started as an engineer to investigate the products Netware NFS and Netware NFS Gateway in their capabilities to support a specific client-server application. Project management of the migration from DOS to Windows 3.x as standard desktop environment within Cap Volmac. Coordination of the IT purchase department (6 fte). Role : Senior technical engineer Period : February 1994 October 1994 Description : Sales support, consultancy. Implementation of the Randstad Helpdesk for Office Automation. Supporting a conversion from IBM S/36 to IBM RS/6000. Network installation (Novell 3.x, Artisoft Lantastic 5.0). Role : Freelance Period : June 1993 January 1994 Description : Installation of Novell 3.x/4.01 networks. Application development in Dataflex. Sector : Wholesale Role : IT Manager Period : January 1991 May 1993 Description : Coordination of daily activities of IT department of Sydec Nederland and: - System Management Interactive Unix System V) - System Management Novell 3.11; - Project manager IT; - Application Management for the Dutch companies. In-house developments as well as suppliers; - Member of Management Team; - IT Consultant for main company. Role : Application developer / project manager Period : March 1988 December 1990 Description : At Micros Software: - Investigate, design, develop, test and implement software applications (Dataflex), (alone, as part of a team and as team leader); - Design and control of a standard in programming; - Participate in the development of standard applications; - System Management (Novell 2.x / 3.x). May, C.J.A. van der Westen

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