ANDREA L. ZAVAKOS, PHD, GPHR, SPHR, MBA

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1 ANDREA L. ZAVAKOS, PHD, GPHR, SPHR, MBA EDUCATION PhD in Leadership & Change, Antioch University, 2006 MBA - Total Quality Management, Dowling College of Oakdale, NY, 1992 BA Psychology; Chaminade University of Honolulu, HI, 1990, Magna Cum Laude College of Executive Coaching, Santa Barbara, CA, 2008 (7-day program) SELECTED ACCOMPLISHMENTS Developed curriculum and conducted Human Resource Certification Institute- (HRCI) approved training on topics such as leadership, behavior-based interviewing, hot HR topics, and hiring superstars. Led organizational strategic planning initiatives for Brower Insurance Agency and various clients including the Miami Valley HR Association, based on ideals of Appreciative Inquiry and Asset- Based development. Resolved highly complex sexual harassment, retaliation, and racial discrimination complaints, minimizing company liability. Successfully integrated numerous acquisitions organizationally and culturally, retaining all identified key talent for at least 12 months. Conducted extensive one-on-one coaching and counseling with senior executives. Streamlined numerous processes and organizational structures to enhance profitability and efficiencies through assessment-based continuous improvement efforts. Successfully developed and executed programming for the American Red Cross, including planning and fundraising for the annual Disaster Planning Institute, acting as Volunteer Coordinator for the state of Hawaii activities, and coordinating the efforts and community outreach for 30 instructors across the islands. As a consultant, worked effectively with a diverse group of clients in community-based nonprofit organizations and public agencies including SOCHE, South Community, Inc., Community First, Springfield City Schools, Miami Valley Regional Transit Authority, ISUS Charter School, Humane Society of Greater Dayton, and more. Created learning and development programs for University of Dayton employees that map the ways in which Catholic social tradition informs our practices and the way we engage with each other within the UD community and beyond, including concepts such as the dignity of work and rights of workers, call to community, solidarity and the option for the poor and vulnerable. Partnered with faculty members for a Rites.Rights.Writes panel on disabilities (2015). FACULTY EXPERIENCE UNIVERSITY OF DAYTON, Dayton, Ohio Present Full time Faculty, School of Business Administration Teach Organizational Behavior (MBA 795 and MGT 301), Strategy (MBA 798), and Cross-cultural management (MGT 403) using both online and classroom formats. Was previously an adjunct. Active member of the University Hearing Board for Community Standards and Civility. Member of Leadership UD cohort. Actively involved in the International Friendship Families program and encourage leadership and community activities for our assigned students.

2 ANTIOCH UNIVERSITY, Yellow Springs, Ohio Part-time Instructor, MA in Management & Change Leadership Program Curriculum design and delivery for master-level human resources concentration including Fundamentals of HR, Managing and Leading Change in HR, and Advanced Practices in HR. Assisted with curriculum design and delivery of course materials for start-of-semester residencies (in classroom). Taught Action Inquiry, Organizational Behavior, Crucial Communications, Identity, Team Development and Collaboration, and Professional Seminar. Used Sakai (Isidore) and other technology for online-instruction. Mentored students from diverse backgrounds for success, and supported student-led organizations. PRACTITIONER/HR EMPLOYMENT HISTORY UNIVERSITY OF DAYTON, Dayton, Ohio Assistant Vice President of Human Resources Directed compensation, learning and development, and HR operations functions (directly and indirectly supervised a group of 8 on multiple levels). Provide employee relations expertise to the academic units, and UD Research Institute. Design and deliver educational programs consistent with our Catholic and Marianist identity for staff based on needs identified in consultation with leadership. Co-developed Servant Leadership learning and development program, among many others. BROWER HUMAN RESOURCES CONSULTING, Dayton, Ohio Director of Human Resources Consulting Built and managed consulting business unit (including strategy, budget management, staffing, etc.); provided HR consulting services to a wide range of companies: organizational development; strategic planning; training; recruiting and retention; leadership development and executive coaching; human resource audits and process improvements; harassment and discrimination investigations, resolution and training; policies; benefits and compensation; mentoring programs, and outsourced HR services. Assisted clients such as ISUS Charter School with grant applications and reporting. Supervised administrative staff and benefits department (20 employees) while handling Brower s internal HR RELIZON (now Standard Register), Dayton, Ohio Director, Human Resources Led the human resources unit for 1200-employee organization throughout the U.S. engaged in finance, sales and marketing of business communications solutions. Created and led the companywide recruiting shared services organization, including strategy, tactical planning, and budget management. Approximately $1BB in sales with 4,600 employees. Functional reports included two regional human resources consultants and seven recruiting staff. Reported to VP of HR. BARCO, Inc., Dayton, Ohio (based in Ghent, Belgium) Manager, Human Resources United States Ran one-person HR department for 150 sales, field service technicians, and support employees throughout the country for U.S. division ($25MM) of global graphic design systems company. Approximately $700MM in sales with 5,000 employees. GEM CITY ENGINEERING, Dayton, Ohio Director, Human Resources Top HR position providing comprehensive human resources support to 300 non-union employees of this privately held, multi-plant manufacturer of automation equipment and metal-stamped products. Approximately $100MM in sales. Reported to President.

3 RICH PRODUCTS CORPORATION, Buffalo, NY Manager, Human Resources - Dayton, Ohio Responsible for all HR and safety activities: managed grievance and arbitration issues and participated in labor negotiations. Reported to plant general manager of this $45MM food manufacturing facility with 150 unionized (BC&T) employees (worldwide sales of $2BB and 6500 employees). ILC DATA DEVICE CORPORATION, Bohemia, NY HR Generalist Administered staffing, new employee orientation, quality and process improvement training, and AAP/EEO/OFCCP matters for this 1,000 employee non-union manufacturer of electronics for defense and aerospace industries, sales of $150 MM. SWINGLINE, Long Island City, NY Training Coordinator Implemented, presented and evaluated all aspects of on-the-job training, initiated and coordinated English as a Second Language training for employees and their families, facilitated Quality Action Teams, administered disability and workers compensation, and assisted with labor relations in this multi-site, 1,000-employee (Teamsters organized), $80MM manufacturing facility. Division of American Brands (Fortune 100 company at the time). US NAVY Electronics Technician First Class (Highest Rank: E-6) Maintained electronics communications equipment in San Diego and Honolulu. Acted as American Red Cross liaison for the NAVCAMSEASTPAC base in Hawaii from Supervised 30 First Aid and HIV/AIDS instructors, and trained 60 instructors and 1,000 military and civilian personnel. Responsible for coordination of all volunteers on Oahu, and chair of the Disaster Planning Committee for Created and conducted new employee orientation and safety programs. Honorably discharged. CERTIFICATIONS, AFFILIATIONS AND HONORS Certified Senior Professional in Human Resources (SPHR) Certified Global Professional in Human Resources (GPHR) American Red Cross Instructor Trainer of the Year - Hawaii, April 1990 Sailor of the Year Nominee, 1990 Navy League of Honolulu Award Winner, 1988 Miami Valley Human Resources Association, Current Member Society for Human Resources Management, Current Member TEACHING/SPEAKING ENGAGEMENTS - HIGHLIGHTS University of Dayton, organized and led a faculty panel on Rites, Rights, Writes as they relate to people with disabilities. University of Dayton Center for Leadership, Going from Peer to Supervisor - full day program (2011 present), Positive Employee and Labor Relations (2014) University of Dayton Staff Learning and Development Programs: Servant Leadership: What To Do When the Rubber Hits the Road, Communication and Recognition, HR101, Performance Management, Compensation 101 Antioch University: Transformative Action Inquiry Workshop (3 days) for MA program Battelle & Battelle Webinar Series, Hiring Practices

4 Clermont Ohio Chamber of Commerce: Keynote Speaker Human Universals and their Implications for Professional women in the New Economy Battelle and Battelle, The Employment Life Cycle Construction Financial Management Association, Session Moderator: War for Talent Dayton Better Business Bureau, Teambuilding Brower Educational Series: 2-4 hour presentations of topics including Aging Workforce; Behavior-based Interviewing; COBRA; Compensation; Customer Service Skills; Decisionmaking; EEO, Diversity and Harassment; FMLA; Hiring Top Talent; HR Basics for Non-HR Professionals; HR Hot Topics; Leaves of Absence; Performance Management, Project Management; Supervision 101 Basics for New Supervisors; The Fair Labor Standards Act; and Top 10 HR Actions That Can Kill Your Company Clermont County Chamber of Commerce, Human Universals and Women in the Workplace Human Resources Legal Update, Professional Association of Healthcare Office Management Ohio Golf Course Owners Association, What You Don t Know Can Affect Your Bottom Line Professional Association of Healthcare Office Management, Employee Handbooks: What You Need to Know Professional Association of Healthcare Office Management, Hot Topics in HR Springfield HR Management Association, Handbooks and Company Policies: What You Need to Know Wright State University HR Club, Hot Topics in HR University of Dayton Law School, Guest Lecturer, Employment Law and HR 101 Masterworks K-12 program, monthly art topics for elementary school students (2004-9) PUBLICATIONS Edited: Dierauer, I. (2013). Disequilibrium, polarization, and crisis model: An international relations theory explaining conflict. Lanham, MD: University Press of America Zavakos, A. L. (2016). Selecting leadership: An analysis of predictors in assessing leadership potential (Doctoral dissertation). Retrieved from EXCERPTS FROM TEACHING/CONSULTING EVALUATIONS Andy is real. She doesn t come and give us the legal mumbo jumbo. She speaks English and understands both sides for employers AND employees. She is the best in Dayton at what she does. She is a great advisor to us in difficult situations. The instructor is funny and smart the time just flew. Presented well very easy to understand. Andrea is incredible at presenting the info. She held my interest the entire time. Speaks very clearly. I love Andy s interactive approach I think she could teach anything and I would enjoy it. Andy is fun. She is very knowledgeable and has a great personality. We turn to Andy to keep us up on all the new HR developments. We appreciate that she keeps us on track through her professionalism, HR knowledge, and practical experience. I can sleep at night knowing we ve got it right.

5 Andy is a very pleasant and knowledgeable person. She is an excellent resource for HR issues. If she doesn t have the information we need, she is prompt in her research and follow-up. Andy listens attentively and offers expert suggestions. Any has assisted us with several projects, including: HR audits, employees issues and also has given presentations to our managers and staff. Andy knows our company. She does everything we need from start to finish. This enables her to screen for culture and personality fit as well as skills. It saves me time needing to interview potential candidates who might fit with the skills but the chemistry is not always right. We use Andy s services for everything from establishing an employee handbook to terminations. As a turnkey system, it s like having our own personal HR department. We had Andrea come in and do two trainings on sexual harassment one for our entire staff and one for our management team. With her easygoing style, Andy was able to discuss an extremely sensitive topic using a very professional, non-threatening approach. She adapted her content well to our environment and our culture, and she was able to engage our staff in a very informal, yet candid discussion. It was a relief to our management team to have her present this topic to our entire staff, as well as to provide us with very sensible, specific advice on how to deal with hypothetical situations based on employment law and practices, and common sense. I ll use Andrea s services as often as I can to help us when she has expertise that we don t particularly with sensitive issues. She s earned our trust and respect.