Continuous Employee Feedback Employee Engagement & Retention Solutions

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1 Continuous Employee Feedback Employee Engagement & Retention Solutions Pinpoint Areas for Action by correlating and comparing the results of your employee surveys by MoraleCheck, anonymous tips by ConcernCheck, and exit interviews by ExitCheck.

2 A powerful combination of statistics & verbatim reports assembled by experts. For more than a decade, clients have turned to Checkwell to provide comprehensive workforce data to assist in the management of their human capital. Recognizing the need for employee feedback throughout the employment lifecycle, Checkwell s Engagement & Retention Solutions combine the power of employee surveys by MoraleCheck, anonymous tips by ConcernCheck and exit interviews by ExitCheck into an innovative Continuous Employee Feedback tool. Discover the benefits of cross-referencing workforce data gathered from each stage in the employment lifecycle. The Checkwell family of service brands includes BackCheck, MoraleCheck, ExitCheck and ConcernCheck. As a leader in HR Interviewing services, Checkwell strives to deliver quality service at a competitive price. We accomplish this goal through our people, process, and technology. People University educated staff staff members hold degrees in Human Resources, Business, Psychology or related disciplines. Highly trained interviewers Friendly staff are continually trained and updated on interviewing techniques, privacy legislation, and industry standards. Industry Experience Checkwell takes more HR Interviews than any other Human Resource Interviewing service provider in North America. Language Capabilities Checkwell can provide service in a variety of languages with particular strength in English, French, and Spanish. 24/7/365 Service ConcernCheck tip lines are open 24/7, 365 days a year. Process Management Reports Our reports are comprehensive, yet easy to use. Time and time again we receive positive feedback about the ease with which clients can zero in on areas of concern. Verbatim Detail By leveraging both technology and professional interviewers, we not only gather tremendous statistics, but also add color to the statistics with the rich, verbatim comments gathered during each interview. Custom Communication Campaigns Checkwell develops communication plans to mesh with your company culture. Technology Data Security Bank-calibre technical infrastructure and security processes approved and used by over half of Canada s largest 100 employers. Physical Security State-of-the-art technology with CISD Facility Clearance. Proprietary Telephone System In partnership with TELUS and Avaya, Checkwell has developed and currently employs a phone system specifically designed for the efficient operation of both a domestic and international call centre. Disaster Recovery and Business Continuity Multiple facilities and off-site data centre run by experts ensures 99.99% uptime. Employee Engagement & Retention Solutions - Page 2

3 Testimonials TELUS "Since 2006, the ExitCheck solution has significantly enhanced our employee engagement and retention efforts at TELUS. The ExitCheck solution provides accurate and insightful intelligence with respect to why some employees have chosen to move to different opportunities. This enables us to focus our people strategies and programs to improve morale and retention both of which are becoming critically important given the ever tightening labour market. Josh Blair Executive Vice President, Human Resources Purolator "After re-evaluating internal processes of conducting reference checks, Purolator looked externally for a more effective alternative. Since beginning two years ago with ExitCheck and BackCheck we have been extremely happy and use the services throughout Canada. The thoroughness of the interviews, verbatim content capture along with easy to use reports have helped us improve decision making and focus attention on key areas for improvement. Based on this success Purolator is now using the MoraleCheck FocusGroup service to gain more frequent feedback from employees - a great tool that supports our employee engagement strategy. Doug Kube Director, Human Resources

4 Know What Your People Are Thinking MoraleCheck Onboarding Surveys Assess your organization's onboarding program by surveying new employees in their first 30 to 90 days of employment. Feed the experience of these new employees back into your organization to improve the onboarding process. MoraleCheck Engagement Surveys Survey your workforce to evaluate what aspects of the company employees like, and where working conditions and company policies could be improved. Flexible methods allow employees to participate by telephone, web, or paper survey. MoraleCheck Focused Interviews Our specially trained HR Interviewers facilitate telephone or web interviews with a segment of your organization to narrow in on the areas of weakness highlighted by onboarding surveys, enterprise-wide engagement surveys, and exit interviews. Target specific segments and groups, or interview a cross-section of your workforce for more detailed information regarding the key issues affecting your organization. Know What Your People Won t Tell You ConcernCheck 24-7 Employee Tip Line ConcernCheck is a confidential tip line for employees to anonymously report their workplace concerns. Our professional interviewers offer third party anonymity for employees to report any unethical behavior including internal theft, fraud, abuse, harassment, discrimination, violence, and workplace safety issues 24 hours a day, 7 days a week, 365 days a year. Employee Engagement & Retention Solutions - Page 4

5 Know Why Your Best People Are Leaving ExitCheck Exit Interview Our Professional HR Interviewers facilitate telephone and web interviews to find out the reasons employees are leaving your organization. Each exit interview captures statistical responses and verbatim comments to help your organization develop an employee retention strategy. ExitCheck Post Exit Interview Tell us whom you would like to have back. We ll speak to them 3 to 6 months after they ve left and ask them several questions designed to determine if the grass really was greener at their new place of work. Our statistics indicate that more than 70% of employees would return to their former company if the right opportunity arose. We ll find out what it might take to get them back. 25% of employees feel that the company did not meet their expectations

6 Know What Your People Are Thinking MoraleCheck Onboarding Surveys TM 20% of employees feel they did not receive enough training. MoraleCheck Engagement Surveys TM 27% of employees find managers unapproachable and inaccessible. MoraleCheck Focused Interviews TM 21% of employees feel that their problems are not addressed promptly. Know What Your People Won t Tell You ConcernCheck 24-7 Employee Tip Line TM 50% of damages caused by internal fraud were prevented where tip lines were employed. Employee Engagement & Retention Solutions - Page 6

7 Know Why Your Best People Are Leaving ExitCheck Exit Interview TM 51% of past employees felt there was something the company could have done to keep them. ExitCheck Post Exit Interview TM 72% of past employees would return to the company if the opportunity arose. Correlate MoraleCheck & ExitCheck to Pinpoint Areas for Action. A continuous employee feedback program combines Checkwell s Engagement & Retention Solutions Services. MoraleCheck, ConcernCheck, and ExitCheck services work together to elicit consistent feedback from employees in each stage of the employment lifecycle. Our professional HR Interviewers are trained to elicit detailed, candid responses from each participant to help your organization manage and prevent turnover. Start by gauging new employee opinions with a MoraleCheck Onboarding Survey ; first impressions are valuable gauges of workplace policies and culture. Next, take the steps to implement ConcernCheck s 24-7 Employee Tip Line and ExitCheck s Exit Interview program to continually address employee concerns. Once or twice a year, let us conduct an online MoraleCheck Engagement Survey with your workforce to help identify growing trends, then follow up with MoraleCheck Focused Interview to dig deeper into problem areas. Each quarter, we ll give shape to the statistics by correlating your MoraleCheck and ExitCheck results. We ll help you determine which aspects of your organization are making employees unhappy, and which aspects are directly leading to turnover.

8 Continuous Employee Feedback Reporting Executive Summary Report This quick gauge report highlights the areas of inquiry that revealed both corporate strength and areas for potential investment. Statistical Analysis Question by question statistical results. Demographics Enables clients to track participation rates and request additional reports based on demographic variables. Reason for Leaving A statistical and verbatim representation of the key reasons employees are leaving the organization. Detailed Analysis The quantitative results and verbatim responses from all participants for each of the interview questions. Comparative Analysis Report Question by question, represented location by location. Individual Report Delivers the statistical and verbatim results for each ExitCheck and ConcernCheck interview in real-time. Employee Engagement & Retention Solutions - Page 8

9 Trend Report Compares results between various demographics or time periods. Correlation Report Compares MoraleCheck and ExitCheck results from quarter to quarter. Custom Reporting Our proprietary technology will alert us to emerging trends, allowing clients to request additional reporting packages. We have the ability to generate reports sorted by a wide array of variables, such as location, management, age, gender or potential areas of concern. We will work with you to develop a custom reporting package that will meet your company s needs.

10 MoraleCheck, ConcernCheck & ExitCheck are part of the Checkwell family of HR services. Checkwell is the leading provider of HR Interviewing Services in North America. Through its family of service brands, Checkwell executes over two million transactions annually for thousands of organizations. For over a decade, Checkwell has delivered comprehensive results to many of Canada s largest companies. With three service centres on two continents, Checkwell combines world-class people and technology solutions to gather, assemble and deliver information that assists our customers in making well-informed decisions regarding their workforce. Know Who You re Hiring Continuous Employee Feedback across the Employment Life Cycle Know What Your People Are Thinking Know What Your People Won t Tell You Know Why Your People Are Leaving

11 For over 10 years, thousands of clients in the Banking, Information Technology, Insurance, Telecommunications, Logistics, Energy, Retail, Health Care and Non-Profit sectors have chosen Checkwell, making us the largest Human Resources outsourcing company in Canada and placing us in the top 10 globally. We provide a full range of bilingual services, always adhering to rigorous standards and industry best practices. People Well Educated & Experienced 3 large teams on 2 continents focused on HR Interviewing. Process Custom Software Designed for high volume workflow and privacy compliance. Technology Security Bank-calibre data security. Government facility clearance. Employee Engagement & Retention Solutions Vancouver th Avenue Surrey, BC V4N 4C4 Montreal 2021 av. Union, Suite 1150 Montréal, QC H3A 2S9 USA 701 Fifth Avenue, 42nd Floor Seattle, WA UK 29th Floor - One Canada Square Canary Wharf, London E14 5DY Toll Free Phone: Toll Free Fax: info@checkwell.com Toll Free Phone: Toll Free Fax: info@checkwell.com Toll Free Phone: Toll Free Fax: customerservice@checkwell.com Office Phone: Toll Free Fax: +44 (0) info@checkwell.com MK5000EM