Lindsay Owen chairing the launch of Advising Islington Together

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1 Annul Review

2 Introduction Islington People s Rights (IPR) hs strong trck record in dvice service delivery in Islington nd neighbouring boroughs. IPR hs operted s n independent dvice centre since 1969, supporting the most vulnerble in society, nd is one of the longest estblished legl dvice centres in London. It is the leding specilist welfre benefits nd debt gency in Islington. IPR is committed to rights bsed pproch nd seeks to llevite poverty nd the effects of debt in nd round Islington. All our specilist cseworkers hve over five yers experience with specific knowledge of tribunl representtion nd ppels. We lso hve bnk of locum cseworkers. We re focus for individuls nd community groups who dvocte for some of the most mrginlised people in our community. Most of our work tkes plce in community settings throughout Islington to ensure tht we rech those who most benefit from the services tht we provide. IPR hs mde rel progress towrds chieving our gols in the lst yer with new projects commencing nd others under development. The need in the communities where we work is gret but IPR is mking big impct. This Annul Review provides detils of how our ctivities re mking such positive difference to mny people s lives. Contents 2. Chir s Report 3. IPR Core Services 4. Access+ 5. IPR Advnce 7. Disbility Focus 9. IPR Volunteer Project 10. Accounts Service Informtion

3 IPR hs hd nother successful yer providing independent specilist dvice nd csework in reltion to welfre benefits nd debt. In we ssisted over 2,500 clients. Around 70% were disbled, mny with mentl helth issues. We provided support nd representtion on key welfre benefits mtters, notbly relted to Disbility Living Allownce (DLA), nd Employment Support Allownce (ESA), nd were involved in over 100 tribunl ppels. Mny of our clients re ffected by welfre reform, nd struggling with new policies such s conditionlity nd snctions. Our Lindsy Owen chiring the lunch of Advising Islington Together cseworkers hve kept up with the fst pce of chnge nd continued to offer n excellent qulity of service; overll IPR s success rte t tribunls ws over 90% nd over 95% of clients confirmed their stisfction with our service, nd tht they would recommend us. By mximising the incomes of our clients we were ble to bring over 1.2 million into Islington in IPR successfully secured some new sources of funding. These include substntil grnt from Trust for London, with which we re now lunching Access+ to strengthen welfre benefits nd debt dvice services for BME nd refugee community orgnistions. Lte in 2013, we begn the three-yer Advnce project tht ssists ex-offenders with drug nd lcohol issues, in reltion to welfre rights nd debt issues, funded by City Bridge Trust. We continue to deliver specilist debt dvice services t Hollowy nd Pentonville Prisons, the former funded by Working Links, the ltter by the Prison Service. Despite this diversifiction, Islington Council remins our lrgest funder, providing our core grnt nd funding the contrct specificlly for our outrech services t community mentl helth venues. We hve very much pprecited the Council s understnding of the importnce of independent dvice services, nd its continued finncil support for IPR. Our current grnt runs until April 2015, nd we know tht the locl uthority fces mny future finncil chllenges of its own. Nevertheless we hope the Council will continue to provide significnt core grnt funding to IPR. We work closely with our prtners in Islington Advice Allince, Islington Lw Centre nd Islington CAB, which ensures Islington residents cn ccess ll res of dvice. Currently funding from the Big Lottery s Advice Services Trnsition Fund is enbling much collbortive work under the bnner of Advising Islington Together. I very much enjoyed chiring the lunch event for this new inititive bck in Februry, which brought together over 120 people from diverse rnge of chrities nd community groups cross Islington, to shre knowledge nd ensure ll Islington residents cn ccess high-qulity dvice services. Hving been on IPR s Mngement Committee since 2010 nd Chir for the lst two yers, I m now stnding down, mking this my lst Chir s Report. My involvement with IPR hs been hugely fulfilling. I hve lernt lot nd it hs been gret to see the orgnistion go from strength to strength, despite the chllenging funding environment. This hs ll been due to our dedicted stff, Mngement Committee members, volunteers, funders nd supporters. In prticulr I would like to thnk Gerrd Omst-Milsom for his committed ledership nd support throughout my time with IPR. We hve strong tem of both stff nd Mngement Committee members, so I feel confident tht IPR is in sfe hnds. With further welfre reforms on the horizon, which will ffect some of Islington s most vulnerble residents, I m sure our services will be needed more thn ever. Lindsy Owen Chir s Report 2

4 IPR Core Services IPR s Core Service is funded by Islington Council nd involves the delivery of free specilist welfre benefits nd debt dvice nd csework to residents of the borough. It includes the telephone dvice line nd ppointments t both our Mnor Grdens Centre bse in Hollowy nd the St Luke s Community Centre in the south of Islington. The Islington Mentl Helth Welfre Rights Service is delivered by IPR with sessions t severl venues ccessed by Mentl Helth Service Users in the borough. The sessions re primrily delivered weekly t those venues formerly known s Community Mentl Heth Tems (CMHTs); full detils on the bck cover. IPR delivers evening legl dvice sessions, both t the St Luke s Community Centre in EC1 with stff from city lw firm Nbrro LLP, nd t the Golden Lne cmpus of City University, with input from lw students from City Lw School. Our specilist debt dvice is much in demnd. At times it clerly interreltes with our welfre benefits csework, with issues like benefits overpyments. Clerly mny clients end up with high levels of indebtedness s result of problems with their benefits, or mtters like tx credits, for those on low slries. IPR cn ssist with ll spects of debt csework, including Debt Relief Orders (DRO) nd bnkruptcy proceedings where necessry. In we delt with over 9,000 enquiries, c.70% being welfre benefits relted. Over 700 clients with mentl ill helth were supported in the yer. Much of our welfre benefits csework currently reltes to Disbility Living Allownce (DLA), Employment Support Allownce (ESA) nd relted mtters like the Work Cpbility Assessment (WCA) ppels nd tribunls. The introduction of Personl Independence Pyments (PIP), the Bedroom Tx nd the Benefits Cp plus the future introduction of Universl Credits re dding to the chllenge of providing specilist welfre benefits dvice. Islington People's Rights is prt of Islington Debt Colition; prtnership of orgnistions led by Islington Council, working to tckle the issue of debt in Islington. Funded by Shrk cr bites bck t pydy lenders: Cllrs Richrd Wtts nd Andy Hull highlight the council s cmpign 3

5 Access+ Thnks to new two yer grnt from the Trust for London IPR hs lunched new project, Access+. This is unique new dvice project tht will work with Blck, Asin, Minority Ethnic nd Refugee (BAMER) orgnistions bsed in Islington, nd members of these Communities. Access+ will provide specilist dvice to BAMER groups nd improve services tht will meet their dvice needs more effectively. IPR lredy hs excellent links with key community orgnistions. We re now building on these links by offering specilist dvice t this time of unprecedented cuts nd welfre reforms. This will be n innovtive project tht will: Provide debt nd welfre rights dvice sessions to those in need within key BAMER communities by working directly with community prtners Deliver trining nd support to prtners to develop their expertise whilst improving the overll qulity of dvice they offer Work with prtners lredy delivering vluble services to their communities nd help them to develop their cpcity The project hs been designed to directly benefit t lest 1,500 people through the delivery of welfre benefits nd debt dvice. Mny more people will benefit from the project indirectly s result of the ctivities. The project will be evluted to ensure tht it mkes strtegic contribution, well beyond Islington nd the prtners directly involved. Funded by 4

6 IPR Advnce Thnks to three-yer grnt from the City Bridge Trust delivery of the IPR Advnce project begn in October One yer on it hs resulted in over 250 ex-offenders, prticulrly those with drug nd lcohol issues, being ssisted with their welfre benefits or debt problems. In mny wys the project is building on work tht IPR hs been delivering in locl prisons nd other venues over number of yers. It offers tilored dvice sessions nd csework to ex-offenders post custody, with focus on those linked to drug nd lcohol rehbilittion schemes. The sessions form prt of pckge of support tht improves resettlement outcomes nd reduces re-offending rtes. Income mximistion is key to this client group, who often find themselves struggling to get their lives bck together following relese from custody. With mjor welfre reforms being implemented they fce prticulr difficulties. This new project helps brek the cycle of offending nd re-offending nd helps put in plce the building blocks of more stble lives in the community. The project complements the ctivities of specilist drugs nd lcohol gencies nd probtion services in Islington by ensuring tht their clients hve ccess to trgeted dvice nd csework provision. The weekly sessions of ppointments hve been delivered t Crnstoun in N1, Islington Drug nd Alcohol Specilist Services (IDASS) in N7 nd the Probtion Office in EC1 - full detils on Pge 11. Cse Study Mr Y ws client t locl drug nd lcohol services where IPR provides outrech sessions. He ws referred to IPR for help with his debts. He told the IPR cseworker tht he hd lrge rent rrers nd Council Tx rrers. He lso hd unpid gs, electricity nd wter bills. The IPR cseworker contcted his lndlord nd the Council Tx deprtment to find out how the rrers hd ccrued. She found he hdn t been receiving ny Housing Benefit or Council Tx. She ssessed his benefit entitlement nd relised he should hve been in receipt of Employment nd Support Allownce (ESA), insted of Jobseeker s Allownce. In ddition due to his severe helth issues, he would be entitled to Personl Independence Pyment (PIP). Mr Y s IPR cseworker helped him to clim the benefits he needed to keep him from becoming homeless. He lso received ssistnce from chritble fund to help with his utility bills. He sid thnks to IPR I cn strt to look forwrd nd get on with my life insted of wondering how I m going to survive from dy to dy. 5

7 Cse Study Ms L needed help with her debts. She ws referred to IPR by Crnstoun, one of the drug nd lcohol services where we provide outrech sessions. She hd both physicl nd mentl helth problems nd ws in receipt of both Employment nd Support Allownce nd Disbility Living Allownce. She hd lrge debts including bnk lons nd ws struggling to fend off her creditors. The cseworker explined the vilble options which included Debt Relief Order (DRO), or negotition of repyments with the creditors. The cseworker prepred sttement with ll of her income nd expenditure which showed tht there ws no spre money left over to offer to her creditors. She ws booked n ppointment to see IPR s DRO specilist nd her debts were ll written off. She sid of the experience: Noone plns to get into debt but when it hppens it cn be very frightening nd you don t know if you cn fce the world. I now feel much more in control of my finnces nd my life generlly. Funded by the City Bridge Trust Aims of IPR Advnce Provide one to one 40 minute ppointments ech yer to ex-offenders Provide comprehensive debt nd welfre benefits services to clients helping them mke positive trnsitions to life in the community Reduce high levels of re-offending mongst problem drug nd lcohol users Offer trining nd groupwork sessions in community venues IPR Advnce 6

8 Disbility Focus IPR hs been delivering Disbility Focus since November 2013 s focused service for disbled residents. The need to offer dditionl support to disbled residents is becuse they re some of the hrdest hit in terms of the impct of welfre reforms. Reserch, crried out for The Gurdin in 2013, estimted tht by 2017 bout 3.7 million disbled people would collectively lose 28bn s result of welfre reforms. Reserch by Islington Council indictes tht the cut loclly will mount to 85m. The reforms nd cuts hve disproportiontely ffected specific groups of residents; those on housing benefit, people on sickness nd disbility benefits nd fmilies with children. Disbled residents could find themselves in more thn one of these groups nd so suffer cumultive impct. Key issues impcting disbled residents include: The bolition of DLA, the introduction of PIP including requirement to ttend fce to fce ssessments. The long delys incurred in the ssessment process with clients witing up to yer for medicl ssessment Chnges to the Appels nd Revisions process, notbly introduction of Mndtory Reconsidertions, which impct prticulrly dversely on Employment nd Support Allownce climnts. The Benefit Cp nd the future introduction of Universl Credit The bolition of spects of the Socil Fund nd the introduction of the Islington Resident Support Scheme (RSS) which itself is now under thret The bolition of Council Tx Benefit, replced by Council Tx support. The introduction of the Bedroom Tx nd the need to support disbled residents to ccess Discretionry Housing Pyments Disbility Focus ws run initilly s 6 month pilot, jointly with Disbility Action in Islington (DAII), with funding from Islington Council. It included dditionl weekly ppointments nd fter this ended, IPR ws fortunte to receive grnt from the Three Oks Trust to enble it to continue. To dte IPR hs ssisted over 150 disbled residents with vriety of issues. Further funding is now being sought for this importnt project, since it is so evident tht there is the demnd from disbled residents. 7

9 Cse Study Ms B hd been receiving Disbility Living Allownce (DLA) for severl yers. She ws receiving the lower rte of the cre component. When she cme with DLA renewl form to complete, our cseworker ssessed her cre needs nd determined tht she would be eligible for the middle rte of the cre component. Her dughter lived with her nd helped her in the morning nd evening with getting in nd out of bed nd prepring mels. Ms B lso hd support from her dughter's friend, single mother who lived close by, who visited dily to help her bth, dress nd keep n eye on her. The cseworker helped complete the DLA renewl form ensuring it included full detils of ll the cre she needed. The DWP decision on the renewl ws tht she continued to be entitled to the lower rte of cre, s before. The cseworker requested mndtory reconsidertion, rguing tht Ms B did fit the criteri for middle rte cre nd submitted supporting medicl evidence. The decision ws chnged in Ms B's fvour nd she ws wrded middle rte cre, plus higher rte mobility, resulting in incresed DLA pyments. This ment tht the friend who lso cred for her during the dy could clim Crer s Allownce for looking fter her. She sid: Getting this extr money hs mde ll the difference to me. It mens I cn be certin tht I cn get the help I need when I need it. It would hve been impossible to hve chieved this with the help I hd from IPR Cse Study Mr O is French ntionl who hs lived in the UK for 12 yers. He becme severely disbled nd went onto disbility benefits. He ttended n ppointment with IPR t our Disbility Focus project. He sid tht his ESA hd stopped yer erlier nd his renewl clim for Disbility Living DLA hd been refused, mening tht it ws lso bout to stop. All of this left him in very difficult finncil sitution which ws impcting on his lredy frgile helth. The cseworker pplied for mndtory reconsidertion of the decision to stop his DLA - the first step in the process of chllenging DWP decision. The cseworker found out tht his ESA hd been stopped becuse the DWP hd determined tht he did not hve the 'Right to Reside'. She chllenged this decision on the grounds tht he hd permnent residency rights s he hd lived in the UK for over 5 yers nd fulfilled the Right to Reside criteri.the decision ws chnged nd Mr O ws wrded DLA t the higher rte of mobility nd middle rte of cre. He sid: When I first herd tht I would lose the disbility benefits I receive I pnicked. Wht would become of me nd how would I be ble to live? As soon s I tlked to IPR I knew I ws in good hnds. They ressured me tht they would be ble to help me get my finnces sorted out...nd they did! 8

10 Mnger Csework Supervisor Specilist Cseworkers Fereshteh Pnh John Spriggs Glori Hill Michel Nwosu Locum Cseworkers Susn Arposio Jonie Wilkinson Lur Plm Administrtor Support WorkerS Gerrd Omst-Milsom Jcqueline Subryn Derek Jckson Fisseh Hbte-Mrim Shlini Conn Richrd Briden Jyne Okch Mureen Bello Ann Reinoso Trudy Tiernn Vlerie Spooner Trustees Lindsy Owen (Chir) Tim Aldridge (Vice Chir) Mtt Brown (Vice Chir) Krishn Murri (Tresurer) Michel Wüstefeld-Gry Sndrine Plmer Dominic King (until November 2013) Sturt Moon (until June 2014) IT Support Accountncy Fundrising Support Ann Murry Christine Usher Helen Lker Arthur Ryser Ky Booth Toyosi Akinfemiw RJ Prtners Louise Alexnder Mike Butler, Pilot Who s involved Future Plns: The IPR Volunteer Project Over the next yer IPR is plnning to tke forwrd the IPR Volunteer Project. This new inititive will recruit volunteers nd provide them with specilist trining to deliver nd support services in the community tht will benefit hundreds of locl residents, mny with disbilities. The IPR Volunteer Project will enble disbled nd other Islington residents dversely ffected by poverty to increse their tke up of essentil welfre benefits. The project will meet cler gp in dvice services for disbled people in Islington. Wht is needed is drop in sessions in community loctions tht re esily ccessible. These would provide the dvice nd support tht mny people need to ddress their problems s well s referrls to IPR stff or other gencies to del with more complex issues. This will complement work developed s prt of the Big Lottery funded "Advising Islington Together" project, with our Islington Advice Allince prtners, Islington Lw Centre nd Islington CAB. The CoRe Progrmme 2014, the volunteer inititive provided through Mcqurie, Slughter nd My, nd Cripplegte Foundtion, proved prticulrly vluble. 9

11 Accounts Summry for the yer ended 31 Mrch 2014 Incoming resources Investment income Incoming resources from chritble ctivities Totl incoming resources Resources expended Cost of generting funds Chritble ctivities Governnce costs Totl resources expended Net income/(expenditure) Reconcilition of funds Totl funds brought forwrd Totl funds crried forwrd Totl Funds 2014 Totl Funds , , , ,993 Funds of the chrity Restricted funds Designted funds 20,000 Unrestricted funds 145,650 9,530 4, , ,149 10,156 9, , ,015 30,890 59, ,760 74, , , ,760 Copies of the full udited ccounts for 2013/2014 re vilble on the Chrity Commission website or from IPR Thnk You City Bridge Trust Islington Council Trust for London Three Oks Trust Working Links HMP Pentonville Richrd Cloudesley's Chrity Thnk you lso to the following orgnistions for their support Advice UK Legl Aid Agency City Lw School Nbrro LLP Cripplegte Foundtion Mnor Grdens Welfre Trust DWP Access to Work St Luke s Centre & Trust LwWorks Centrl nd North West London NHS Foundtion Trust Emily Thornberry MP nd Jeremy Corbyn MP t IPR s 2013 AGM, chired by Lindsy Owen Photo by Clre Jephcott 10

12 Service informtion The Advice Line is open Mondys, Tuesdys nd Fridys 2-4pm on Appointments re booked through the Advice Line nd tke plce t the Mnor Grdens Centre in Hollowy, or St Luke's Community Centre in EC1 IPR provides outrech sessions including mentl helth, drug nd lcohol nd Probtion services. Appointments cn be directly booked by service users or clients by contcting the venues direct. Most sessions re weekly, booked up to 2 weeks in dvnce. Mentl Helth Services - ppointment vi centre North Rehbilittion nd Recovery Tem, 1 Lowther Rod N7 8US South Rehbilittion nd Recovery Tem, 11 Southwood Smith Street N1 0YL Complex Depression, Anxiety nd Trum (CDAT) Tem, St Pncrs Hospitl, St Pncrs Wy NW1 0PE Islington Crisis Resolution Tem (ICRT), Highgte Mentl Helth Centre, Drtmouth Prk Hill, N19 5NX Drug nd Alcohol Services nd Probtion Services - ppointment vi centre Crnstoun Drug Services, 28b King Henry s Wlk N1 4PB Islington Drug nd Alcohol Specilist Services, 592 Hollowy Rod N7 6LB Probtion Office, 401 St John Street EC1V 4RW Prisons - ppointments booked through Resettlement Services Debt Advice Services provided t both Pentonville nd Hollowy Prisons. Legl Advice Evening sessions - ppointment vi centre St Luke s Community Centre, 90 Centrl Street EC1V 8AJ City Lw School, Golden Lne Cmpus Mnor Grdens London N7 6LA T: E: W: Chrity registrtion no Compny registered in Englnd no

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