The Homeowner's Guide To Roof Replacement. By Tyson Faulkner and New Heights Roofing, Specialists in Residential Roof Replacement

Transcription

1 The Homeowner's Guide To Roof Replacement By Tyson Faulkner and New Heights Roofing, Specialists in Residential Roof Replacement

2 Table of Contents Start Here...3 How To Avoid The 4 Ways A Roofing Contractor Will Rip You Off Costly Misconceptions About Getting Your Roof Replaced...7 The Importance of Value and Price Mistakes To Avoid When Hiring a Roofing Contractor...15 How To Get a 100% No-Risk Guarantee Simple Steps To A Beautiful, Bold Roof That Will Make Your Neighbors Jealous...19 How To Get An Honest And Thorough 21-Point Roof Inspection Totally FREE Of Charge...21

3 Dear Homeowner, Start Here Choosing a roofing contractor to replace the roof on your home isn't easy. Why? Because you're bombarded with misleading advertising, confusing claims, and simply bad information from super-low prices to high-pressure sales to unqualified technicians and poor installation practices. How do you ever find a qualified, competent professional roofing contractor? You start by reading this consumer guide. In this fact-filled booklet you'll discover... How to avoid the 4 ways roofing contractors will rip you off 6 costly misconceptions about residential roof replacement The importance of value and price 8 mistakes to avoid when hiring a residential re-roofing contractor How to get a 100% no-risk guarantee 3 simple steps to beautiful, bold looking new roof that will make your neighbors jealous How to get an honest & thorough 21-point roof inspection totally FREE of charge I wrote this guide to help you better understand the re-roofing process and save you from being taken advantage of. Now with this information you can make an informed, intelligent decision about the contractor you hire to replace your roof likely the most expensive home investment you'll ever make. If you have any questions about roofing materials or the roofing process, you're invited to call me at ROOF-ART. I've dedicated my business to educating homeowners like you, I'll be happy to help in any way possible. Cordially, Tyson Faulkner New Heights Roofing Specialists in Residential Roof Replacement

4 How To Avoid The 4 Ways A Roofing Contractor Will Rip You Off As you probably know there are many shady companies out there that are looking to take advantage of you. Some companies aren't aiming to help you with the most important investment in your home you'll ever make, your roof. Instead they are just looking to make a quick buck and move on to the next one. There are 4 primary ways I've seen people like you get ripped off by roofing contractors. I'd like to share them with you so you can avoid the pain and frustration of hiring the wrong roofing contractor and paying for it down the road. Ripoff #1: Asking For A Large Down Payment This tactic is often employed by fly-by-night roofing contractors that work under the radar. They want to get most of their money up front so they don't need to finish the job they start. Sometimes these guys will do a lot of advertising, get a lot of jobs lined up using high-pressure in-home sales, get an enormous down payment from their clients, then never show up again. These guys will sometimes complete the jobs they get started, but often times it takes a very long time. They will give you excuses when you call them like We started another job and we'll be right back as soon as possible. Because they have received so much of their money up front, there is little motivation to get back and finish your roof in a timely manner. This could leave your home open to the weather and put you at risk of interior damage if a storm comes through. How to protect yourself: It is very common for roofing contractors to ask for up to 50% of the roofing purchase price as a down payment, then the rest upon completion. This will cover materials, permits, and other business costs while the new roof is being installed. This is acceptable. If you run into a contractor that asks for more than 50% before he's even started or 100% of it before he finishes, it should raise a red flag in your mind. Be careful! Ripoff #2: Increasing The Price After You're Locked In This is similar to the bait-and-switch method employed by certain low-brow companies. In a bait and switch deal a low price is revealed to you at the beginning, then when you go to buy the thing it's not available and you get sold a higher priced product with high-pressure sales tactics. Here's how it's used in the roofing business: A roofing contractor will give you a great low

5 priced estimate that seems too good to pass up. Thinking it's a great deal, you call him and tell him he's got the job. Once he gets started on the job, lots of little things will keep coming up that raise the price (sometimes by $1000's) above the other estimates you got in the first place. This is not an ethical way to do business. How to protect yourself: Get the roofing contract in writing that explains in detail the materials used and how it will be installed. If you get a 1-page estimate that includes very little detail, don't assume that the unlisted items will be included. Every contingency that could possibly happen should be brought up before you sign the contract. For example, You should be informed about the possibility of existing plywood damage (from water or dry-rot) and how much it will be to replace it if damage is found. Be sure that you are notified by phone if damage is found and not at the end of the job. Taking a low estimate that doesn't say anything about felt, vents or drip metal or any other material will likely mean you'll be charged extra for those at the end of the job (if they even get done at all). Ripoff #3: Not Installing Your Roof To Code Many contractors are not fully aware of the changes to the building code and don't keep up with the new changes. Even if the boss knows, many times the installers will not and could mess this up. Building codes are put in place for a reason to protect you, the homeowner. Even worse, homeowner's insurance companies are often looking for any excuse to drop coverage. Getting an improperly installed roof could make you liable for losing your coverage if you don't fix the problem. This can end up costing you $1000's if you need to hire someone to replace parts of your new roof. How to protect yourself: Be sure the contractor you hire is up to date on the building codes. The 2 codes I see most often broken are with drip metal and ventilation. All drip metal (covers your fascia) must extend onto the roof surface at least 2. This works to protect the perimeter of your roof from water getting in and rotting the wood out. Many companies are still using G metal, which is a 1 3/8 x 1 3/8 drip metal that doesn't meet code requirements. With ventilation many contractors will simply replace the existing vents. Often times the existing ventilation doesn't meed the code requirements of 1:300. This means you need 1 square foot of venting area for every 300 square feet of attic space. This must be split between the soffets and roof ventilation system.

6 So for example: a 1500 square foot home will need 8-10 vents depending on the type or a continuous ridge vent. Less ventilation than required can cause moisture & mold buildup in your attic and raise A/C costs in the summer. Also be sure a permit is pulled for your home re-roof. This will require a building inspector from your city to come out and perform 2 inspections. One to check the requirement for ice & water shield (a thick, sticky-back felt that goes on the eaves) and the next to check ventilation. While this is a necessary step, don't depend on the inspector to make sure your roof gets installed to code, he carries no liability if a mistake is made. Ripoff #4: Not Using The Materials Sold To You Some contractors will sell you a premium shingle, then end up using a different brand or different grade when they go to put the roof on. This can occur with any of the products used in the roofing process: drip metal, flashings, felt paper, the shingle itself, vents, or other accessories sold on the job. The worst part is, you probably wouldn't ever know until something bad happens down the road and it gets revealed. If your roofing contractor isn't tied down by a contract (or even if he is) it can be tempting to use a 15# felt when a 30# was sold (which is half as expensive) or using a lower-grade or discount shingle instead of the premium shingle sold (ranging from 30%-70% less expensive). This will make it so the contractor can pocket some extra cash while hoping you won't notice. How to protect yourself: Only deal with a roofing contractor you trust. If anything seems off with their integrity or the way they do business don't risk it. You don't want to micro-manage the roofing job by doublechecking every material they use (unless you've got the time to kill) so make sure you get a signed, written contract and only deal with honest contractors.

7 6 Costly Misconceptions About Getting Your Roof Replaced Misconception #1 All roofing material is created equal There are many different shingle and accessory manufacturers who have a range of different products for different prices. Many of the shingles look quite different as well. Depending on opinion, you might find you absolutely love the pattern that one brand uses, and really dislike another brand's pattern or coloring. You must also be on the lookout for companies that use shingles that are referred to as seconds or specials as these come at a lower price because they are sub-standard. There are many different types of nails, caulking, felt papers, metal flashings, and vents. Some nails are electro-galvanized (which extends their life) while others are not. Prices of caulking ranges from $0.89 to $8.00, between which there's a big difference in quality & longevity. Some felt papers, particularly the ice & water shield (required on the eaves of your roof), vary greatly in quality and cost between brands. There are 2 types of can-vents: plastic and painted metal. Plastic vents are very cheap but will likely get brittle and need to be replaced before your roof does. Metal vents cost a little more but will easily last the lifetime of your roof. There are lots of ways for a roofing contractor to cut corners and skimp on quality if that's what their goal is. Lower price usually means lower quality material (and possibly workmanship as well) Misconception #2 I should wait as long as possible to replace my roof to get the most for my money This is a very popular misconception because it seems very logical. Why replace your roof if it could last another 3 years? I would agree, there's no reason to replace your roof early if you know it will last that much longer (other than the fact it may look bad). The only problem is it's impossible to tell if your roof really will last for that long. Here's what could happen if you tend to think like this: During a big wind/rain storm you could lose a few shingles that will let water into your home. This water may pool in your attic which could make mold grow and possibly cause you and your family respiratory problems.

8 Or if there's enough water it could get all the way through your drywall and damage the interior of your home. If this happens you'll not only be out the cost of a new roof, but repairing the interior damage may cost $1000's, especially if you need mold remediation in your attic. By getting your roof replaced before you need to you'll save yourself the money of additional damage to your home and belongings, as well as the stress involved with roof leaks and shingle blowing off during a wind storm. Misconception #3 A layover is a smart way to save money If you don't know, a layover is a common roofing practice where you get a new roof installed over your existing roof. First of all, this is only legal if you only have 1 existing layer on your home, so if you have 2 layers or more don't entertain anyone that suggests it. Even though it is a legal practice to perform a layover I don't recommend it for several reasons. 1. Without tearing your existing roof off you don't know what's underneath it. There could be damage to your plywood or areas with dry rot and you'll never know because you didn't expose the plywood for an inspection. This may seem like a good deal since it saves you money on replacing the plywood at first. The only problem is that your new roof will have a drastically shorter life span as the roof may start to sag and the fasteners start to back out. 2. Your roof could end up looking lumpy and wavy instead of nice and flat. Depending on the type of roofing your first layer is, this problem will either be mild or severe. Even if you have a flatter shingle on your roof currently (3-tab) you can still have lumps because of shingle curling or buckling. 3. Your new roof won't last as long. The average architectural shingle will last for years depending on weather conditions. If you do a layover without tearing off, it could take 5 or more years off the life of your new roof. This is from the uneven surface the shingles are installed over. If a tear off is performed the shingles are installed on a flat surface and will wear evenly. Even though it may save you some money, a layover may cost you big bucks down the road or make your new roof unsightly. A new roof is a big investment already, so it's worth it to spend the little extra to do it right. This will guarantee you a roof that looks great and lasts a long time.

9 Misconception #4 Hiring a big company means higher quality Some savvy homeowner's may already know that lowest price usually means lower quality work. This may lead you to believe that the higher the price the better the quality. While this may be true to a point, there's not always a direct relationship between price and quality. The big companies out there who charge the most (sometimes $ $10,000 more than competitors) aren't necessarily doing that because their quality is better. While this could be the case, it's also likely they have to pay for all their expenses like Big yellow page ads that cost $1000's /month Fancy new trucks for their employees Ads on T.V. or the radio Even their toys (four wheelers, dirt bikes, fishing boats, etc) I'm not saying this is always the case, but many times paying a really high price to get your roof done means a lot of that money to going to pay off company debt instead of into high quality materials and workmanship on your home. It pays to do your due diligence on every roofing contractor you talk to, price is not necessarily an indicator of anything. I'll talk more about how to guarantee you get a high quality roofer for a fair price in the upcoming pages. Misconception #5 Hiring a neighbor or a friend's kid is a good way to save money If you know someone who's roofed a few houses before or seems like they know what they're doing, it can be very tempting to hire them to re-roof your home and save some money in the process. While this is a way to save a lot of money on your roof replacement, I highly advise against it for 4 reasons: 1. It won't be installed to code requirements: Chances are that someone who does some roofing on the side doesn't have the time or energy to keep up on the code requirements for roofing. This can cause you problems down the road and easily eat up the money you saved in hiring him. 2. He may void the roof warranty: If the shingles aren't installed to manufacturer specifications, they will have nothing to do with you if there's a manufacturer defect. This could be little things like fasteners not installed correctly to not enough ventilation or even shingles not being offset enough. 3. What happens if you have a problem in the future? Your roof is going to be protecting your home for the next 30 years or so. What if you have a leak after 5 years because he made a mistake? Do you track him down and demand he comes to fix your roof? Or do you just hire a professional to fix it and eat the cost of the repair (which could be $200-

10 $2000)? 4. What if he breaks something? If he drops a bundle of shingle (which weighs about 75 lbs) on your car or stabs a hole through your roof what will you do? Do you go after him to fix it? Pay for it yourself? Not only can this be a costly mistake, but it can also sever relationships. While it may seem like a good idea at first, hiring a friend, their kid, or an acquaintance could bring you lots of headaches and additional costs in the future. Misconception #6 Any roofing contractor will be able to do the job It can be tempting to hire a jack of all trades roofing contractor depending on his price. However, there are many different roofing systems and each requires a separate knowledge base and technical skills. For example, you wouldn't want to hire a residential asphalt roofing contractor (which is what my company specializes in) to install a metal roof or put on a flat roof. While we could do it, that's not what we live and breathe, so it's not ideal. On the same token, don't hire a contractor that specializes in metal roofing to put on your asphalt shingle roof. In fact, it would be best not to hire an asphalt roofer that does mostly new construction. Why? Because they don't do a lot of tear-offs or deal with older homes. Even if it costs a little extra, only hire a roofing contractor that specializes in the specific work that you need done.

11 The Importance of Value and Price We've already talked about this a little bit, but it's a very important subject and needs to be explained in depth. By now you already know that you probably shouldn't hire the lowest price. And hiring the highest price could also carry some problems as well. What should really be done is to take the factor of price off the table as much as possible. Your home is likely the largest, or one of the largest investments you've bought. Your roof is the first line of protection your home has against the harsh weather we get up here in the northwest. It's also going to be one of the largest home-remodeling investments you'll make. A new roof will last from between years, so you want to get it done right. While the difference in price may seem like a lot while you're comparing your estimates, it makes very little difference in the long run. Do this little exercise with me: Let's say the choice has come down to choosing between an OK contractor who will re-roof your house for $7,500 and a great contractor you're confident in but is charging $10,000. $2,500 seems like a pretty big price difference doesn't it? But when you look at it over the 25 years that your average shingle will last, that's only $100 per year! Plus in 10 years you'll care much more about having a solid roof over your head than saving a couple thousand dollars and having problems. A poor roofing job will result in blow-offs, leaks, and possible damage to the interior of your home. This can end up costing thousands and thousands of dollars over the lifetime of your new roof. An excellent roofing job will result in peace of mind knowing that you don't ever have to think about your roof again. It will perform year after year with no problems. Instead of asking How much will it cost? A better question is What quality can you guarantee me? If you want a new roof that is put on as fast as possible, using the cheapest quality materials then price is a good indicator. However, If you want a new roof of high quality materials that is installed by competent professionals who take their time to ensure everything is installed correctly, price may be your worst enemy.

12 When interviewing roofing contractors (make sure you speak to each one face to face) be sure to ask them what type of materials they use and to put it in writing. This will help you accurately compare bids with one another so you aren't comparing apples to oranges. I'll go through the steps and materials I believe should be the baseline for any roofing job: Tear off: Ideally a tear off should always be performed for reasons outlined in misconception #3. Be sure the tear off includes the contractor hauling all of the debris away so you aren't left with a mess in your yard. Liberal use of tarps is recommended to protect siding and catch all the nails & staples so they don't end up in someone's foot. No materials should be re-used unless specifically requested by you. Wood Inspection & Replacement: A thorough inspection should be done of the wood decking after tear off. Note that this will mean existing felt paper must be removed. The cost of plywood or other wood replacement should be outlined up front so you know what to expect if unforeseen problems are found. Wood used to replace should always match existing wood as close as possible. Shingle: A minimum of an architectural, double layered shingle with a limited lifetime guarantee. No 3-tab or rolled roofing should ever be installed anymore. There are many shingles out there on the market with many different looks, be sure to ask for pictures and brochures to get the shingle that interests you the most. Certification: The installers on your roof should be certified by the manufacturer of the shingle used to install that type of shingle. At the very least the foreman or supervisor on the job must be certified to ensure proper installation through every step of the process. Fastening: All shingles are required by the manufacturer to be fastened with at least 4 roofing nails each. Using staples or nails with smaller heads will void the warranty. I recommend contractors use at least 5 or 6 nails per shingle to guarantee proper hold and prevent blow-offs. Drip Metal: This metal will protect your fascia board from getting wet and rotting out. Minimum should be D style drip metal around the entire perimeter of the roof. I suggest using 2 x2 metal on the eaves if you have gutters to ensure proper drainage. Ice & Water Shield: This is required by code to be installed up to 24 inside the exterior wall of your home to protect against ice dams. There are 2 basic grades of ice & water shield. One is about half as expensive as the other. The cheaper option will pass inspection, but I recommend using the higher quality as it sticks much better and comes with a warranty that will last the life of the roof. Felt Paper: Minimum should be 15# ASTM commercial grade felt paper. There are other 15# felt papers available (at Lowe's, Home Depot, and some distributors) that feel almost like printer paper. They are so thin they easily tear and don't stand up to anything. Getting an ASTM commercial grade will better protect your home. I don't

13 recommend the use of 30# felt paper since it can cause lumps in your roofing and a better, synthetic felt paper is available for roughly the same price. Valleys: If your roof has valleys in it (anywhere 2 roof surfaces meet and form a trough ) they must be installed correctly. Valleys are one of the most vulnerable spots on a roof. Valley metal should always be used, and preferably with a layer of ice & water shield underneath for guaranteed protection. Flashings: Pipe flashings must be replaced when the new roof is put on. The rubber boots wear down with sun exposure so re-using them will put your home at risk of leaking. Step flashing (that goes up walls) may be re-used if inspected and found to be free of damage or rust. Ventilation: Roofing vents should never be re-used. If cans (roof louvers) are used to vent they must be metal, preferably painted to match the roof color. Never use plastic vents as they will get brittle and crack or blow off in the near future. Ridgecap: A specialized ridge cap shingle should be used, not cut up regular shingles. They should always be installed with minimum 1 3/4 coil roofing nails. This will protect from blow-offs. Ridge-vent: Choosing ridge-vent is a superior way to ventilate your attic that will usually double the amount of venting in your roof, resulting in cooler temps in summer and less ice damming and icicles in winter. If you do decide to go with this option be sure the old vent holes are replaced with new plywood. Ridge vent + can vents will cancel each other out. Ridge-vent with an exterior baffle is recommended, without this baffle the ridge-vent will become ineffective with a wind of just 5 mph. When installing, ridge-vent must be installed with minimum 2 1/2 roofing nails (these won't fit in a nail gun) to prevent blow-offs. Workmanship Warranty: Your roofing contractor should be able to provide you with a long warranty. If they can only guarantee their work for 1 or 3 years look somewhere else. I recommend a minimum of a 15-year warranty on a standard roof replacement. This type covers the work done. Manufacturer Warranty: If a material defect is found in the shingle used you will have to contact the shingle manufacturer's sales rep and work with them to fix the problem. Your contractor should be willing to be work with you to get the problem fixed in a timely manner. This covers everything the average house will need to get a new roof that will last through years and years of the harshest weather. Certain houses may have exceptions or additional items (like skylights or chimneys) that should be addressed as well. Before you choose a roofing contractor you must be confident that they will do all of the above in a highly skilled and professional manner. Any contractor can say they will do all of the above (though many don't) but it will be up to you to discern if they actually will or not.

14 I highly recommend interviewing every contractor you consider using to determine whether or not you want to work with him. Never accept a contract or written bid without meeting the contractor face to face. You may find out you don't even like him and wouldn't want him working on your home!

15 8 Mistakes To Avoid When Hiring a Roofing Contractor Asking the wrong questions or not asking the right questions can be a costly endeavor. Make sure you find a roofing contractor you can trust to replace your roof right by avoiding these 8 mistakes. Mistake #1: Not checking if they are licensed, bonded, and insured. Any real roofing contractor worth talking to will have these 4 things: 1. Be licensed to do business in your city 2. Be a licensed roofing contractor in your state 3. Carry a bond of at least $6000 to protect you as the homeowner 4. Carry proper insurance minimum is $300,000 while the recommended is $1,000,000 or more. This makes sure they are legal to do business in your area. It also protects you, the homeowner, from unforeseen circumstances that may occur. For example, if a torrential downpour happens when they are tearing off it could mean a massive amount of damage to your home. Proper insurance will make sure you're covered in the event of a disaster like this. Mistake #2: Not checking for experience and credentials In the state of Washington and Idaho it's extremely easy to get a roofing contractor's license. There are no tests or anything else to check for capability. Your average Joe could pay the required fees for license, bond, and insurance and be in business. Be sure to ask how long the contractor has been in business, how much experience he has installing roofs, and how much experience his crews have. The last thing you need is a guy that's been in business for 15 years that hires high schoolers to put on roofs without supervision. As mentioned earlier, be sure the contractor you're dealing with is a certified installer of the shingle he is installing, and that his crew (or at least the foreman) is certified. Mistake #3: Not Interviewing the contractor face to face Though I've already touched on this a bit, it's an important step. It may be tempting to accept

16 a bid that looks good without talking to the contractor himself. While this may work out OK for you, there is a chance that you will find he's an untrustworthy individual or lacking in integrity. Even if the roof gets finished on time and installed correctly, what happens if you have a problem down the road, will he answer your phone call? This is why I highly recommend talking with your contractor before you sign any contract or accept any estimate. Mistake #4: Accepting an estimate without signing a contract A proper contract should have everything written out in detail so you know exactly what you're getting. Signing a contract protects both the contractor and the homeowner. By accepting an estimate over the phone or in an there is nothing binding the contractor to do the work in a timely fashion or stick precisely to the estimate he gave you. You may find that he doesn't show up for days at a time, or charges more than the original bid stated because after all, it was only an estimate. Make sure to have a contract in writing that both of you sign and you get a signed copy so you can take legal action if part of the contract is violated. Chances are this won't ever happen because most people are much more likely to stick to something they agreed upon before hand. Mistake #5: Signing a contract without fully understanding the terms This can be as dangerous as not signing any contract at all. Some sneaky contractors who know a bit of legalese can trap you and force you into paying more for things you didn't even want. Or maybe didn't even know about. A contract is vital to guarantee a job well done. Without one you're putting your home and money at risk. However, don't rush through it because the contractor seems impatient or bothered by your hesitancy. If he is offended by you wanting to know the details of the contract, hire someone else! The last thing you need is to be obligated to pay for something you didn't even know about. Mistake #6: Hiring a contractor on the spot without getting other opinions There are many companies out there that employ high-pressure sales tactics to push homeowner's into committing during the first meeting. If you hire the first contractor you talk to you may later find out that he wasn't a good fit or that you didn't even need to get your roof replaced! It is good to get several opinions but don't go overboard. Getting 8 estimates will only confuse

17 you and make it very hard to remember who is who. You don't want to feel overwhelmed choose flippantly who will oversee and install your biggest home-remodeling project. If you do happen to talk to 3 different contractors and don't feel like any of them are a good match. Simply throw out their bids and start fresh. That way you won't be juggling so many and still have the option of finding a quality contractor you know you can trust. Mistake #7: Not asking where the contractor is located All roofing contractors should have a permanent place of business. If all you can get is a cell phone number and a name, there's a chance they could be a shady outfit or not even from around your area. If you have problems with your roof in the future you want to be able to get in touch with your contractor fast. The last thing you want to deal with is hunting down a contractor who doesn't even seem to exist anymore. Especially if your roof is still under their warranty. Mistake #8: Hiring a contractor that doesn't offer a 100% no-risk guarantee If a contractor isn't confident in his ability to deliver the results that you expect, don't hire him. It's my opinion that the contractor should be the one taking the risk on himself, not putting it on you. This is so important I'd like to explore it in more depth on the following page.

18 How To Get a 100% No-Risk Guarantee Hiring a roofing contractor is stressful enough, the last thing on your mind should be doubts of whether they can do the job like they said. I've heard of roofing companies that have an entire crew of guys that go around repairing leaks that their other installers created. This is no way to do business! Any roof installer that has a few years experience should know how to properly install a roof that will be free of leaks and never risk blow-offs. Since I have many more years of experience than just a few I can confidently give you a 100% no-risk guarantee that will take away all the stress of getting a new roof put on your home. As part of my guarantee, you can be confident that you will never have to worry about your roof leaking during the length of the warranty (covering 15+ years on most homes). There are two parts to the New Heights Roofing 100% no-risk guarantee: 1. If you ever have shingles blow-off your roof I will promptly replace them completely free of charge. 2. If you ever have a roof leak I will be there promptly to fix the area that is leaking and pay for the cost of the repair if there was interior damage. If there is a lot of damage I will gladly pay your whole deductible. All I ask is that you call me immediately if you notice a leak or shingles that have blown-off. The sooner we can get it patched up the less damage will be done. In the 7 years my company has been in business I have never been called back to a single job so I am supremely confident in extending this guarantee to you. If your contractor can't offer the same, you should ask them why? and see what they have to say...

19 3 Simple Steps To A Beautiful, Bold Roof That Will Make Your Neighbors Jealous My goal as a roofing contractor is to make your life easier by doing as much as I can for you. When you work with me I will take you through 3 simple steps that will take you seamlessly through the roofing process from beginning to end. All you have to do is sit back and enjoy the result. Step #1: Shingle Package & Upgrade Selection The first step is choosing what type of shingles and which upgrades you want. I do my best to give you lots of options so you can decide which ones are best for you and most fitting for your home. I will take my time to educate you on anything you need clarity on. I offer 3 main packages that fall into 3 categories: Good, Better, and Luxury. Each packages comes with unique accessories and upgrade options. I will discuss the differences of each and do whatever I can to help you choose the package that is right for you. Once you've come to your decision I'll write up the contract, we will both sign it, and a down payment will be made. Step #2: Tear-off & Installation Work will commence on the time agreed on and the tear-off will begin. Tarps will be laid out and preparations made to protect your property as best as we are able. After the wood decking inspection I will notify you if there was any damaged areas and provide pictures upon your request. We will then proceed to the installation stage and your shingle and accessories of choice will be installed according to strict manufacturer specifications. If there are any unforeseen problems or obstacles (there usually aren't) you will be notified right away. Because all of the work is external, you can be home, at work, on vacation, or hanging out in the yard to watch the progress (just stay back!). Step #3: Final Inspection & Walk Around Upon completion of your new roof I will schedule a time to walk around with you and see what you think. My goal is to astound you with the quality of materials, care of installation, and meticulous clean-up job done by my company. If you have any questions I will answer them for you and if there is any concerns they will be

20 addressed. If you are unhappy in any way by the work done I will do whatever possible to make it right. Only after you have seen it and are more than 100% satisfied with your new roof will I ask for the remaining sum owed.

21 How To Get An Honest And Thorough 21-Point Roof Inspection Totally FREE Of Charge Right now you may be wondering if you need a new roof or if you can wait a little longer. Even if you're not sure that you need to replace it yet you may still have questions... How much more time do I have before I need to replace it? Is there damage or leaks I'm unaware of? Is my current roof system properly protecting my house? Is there moisture, mold, or mildew growing in my attic? How can I extend the life of my roof? If you're at this stage then the last thing you probably want to do is call a bunch of roofers and have them come give you a free estimate. You already know that they'll each probably tell you, it's time to get it replaced and here's how much it'll cost... So instead I'd like to offer you something a little different. I know you may not be ready to replace your roof, but you'd probably like to know what condition it's in and how much life it's got left. That's why I offer a totally free 21-point roof inspection. During this inspection I'll check all the vital parts of your roof system to make sure you won't be in for any surprises. If it's not time to get your roof replaced, I'll tell you. If it is time to get it replace, I'll tell you. If you can extend the life of your roof by 3-5 years by doing some repair work, I'll tell you. My goal is not to convert you into a sale but to help you understand if, how, and why you may need repairs, a new roof, or nothing at all. During my 21-point roof inspection here's what I'll check for: On The Roof: 1. Check shingles for signs of wear and damage missing shingles, broken seals, granule loss, curled and cracked shingles all signs that a roof may be at the end of it's life.

22 2. Calculate ventilation requirements and check for adequate venting proper venting keeps your attic cool in the summer and prevents ice damming and icicles in the winter. 3. Check for loose shingles that are at risk of blowing off in the near future if the tar strip has been broken these are likely candidates to be missing soon. 4. Check for proper shingle overhangs at gutters, eaves, and roof edges this will ensure proper water flow off the roof into gutters or onto the ground. 5. Check for presence of drip metal and condition of fascia board without drip metal your fascia board is likely to be rotting or deteriorating. 6. Inspect all valleys for proper installation, deterioration, cracks, or other damage valleys are one of the most vulnerable areas on your roof. 7. Inspect all pipe flashings for damage or cracking of the rubber boot this is very common on roofs approaching 20 years and will let water into your home. 8. Inspect chimney flashing, skylight flashing, and wall flashing for rust or damage rusty or damaged flashing may be letting water into your home without you knowing it. 9. Check chimney for missing bricks or cracks that could let water in. 10.Inspect all ridge cap for missing pieces, damage, or holes ridge cap is an important finishing product that seals the seams and peaks and hips. 11.Inspect attic vents for holes, cracks, or other damage damaged vents will let rain straight into your attic. 12.Check fasten method of previous installation and look for nails that have backed out nails backing out will break the seal of shingles and wear holes through them. 13.Check roof for sags, weak spots, or dips this could mean failing plywood or trusses which must be addressed immediately. 14.Check for shiners - exposed nails that are likely to rust out and leave a hole in your roof. 15.Check gutters for debris and blockage retained water in your gutters can cause them to overflow, damage fascia boards, and even fall off your home. In The Home: 16.Inspect drywall in the home for water damage and staining this could reveal a leak that you may be unaware of. 17.Inspect attic intake vents for blockage improper attic intake ventilation will prevent your roof from venting out efficiently. 18.Inspect attic for moisture, dry rot, and mold from lack of ventilation this could lead to health hazards and additional damage.

23 19.Inspect attic for wet spots, stains, and leaks in existing roof finding these will reveal if your existing roof is performing as it should. 20.Inspect attic insulation for proper R-Value improper insulation will result in higher heating and A/C bills. 21.Inspect attic exhaust vents for proper air flow improper attic exhaust venilation will prevent your attic from venting properly. This is the most thorough inspection you'll find in our area, especially for free. Most companies charge to come out and inspect your roof, and they aren't even this thorough! To get scheduled for your free 21-point roof inspection call ROOF-ART OR fill in the simple form at This is your chance to stop wondering if your roof is going to blow away in the next wind storm or leak when it rains. You'll know exactly what's wrong with your roof (if anything) and how to fix it in a cost-effective way. I hope this short report has provided you with some new insights and education about your roof and how to select a competent roofing contractor that will do the job right (the first time). My intention was not to overwhelm you with information, I apologize if that was the case, but rather offer you a reliable resource that you can reference whenever you need it. My goal is to educate homeowners like about the roofing process so you can make an informed, intelligent decision when it's time to replace the roof on your home. Even if you don't think it's quite time for a new roof, be sure to take advantage of my offer for a free 21-point roof inspection. You may be able to catch a small problem before it becomes a big one and extend the life of your roof because of it. Remember: this 21-point roof inspection is totally free of charge and carries no obligation. Simply give me a call at ROOF-ART or fill in the form here. I look forward to hearing from you and helping you with your roof project! Cordially, Tyson Faulkner New Heights Roofing, specialists in residential roof replacements ROOF-ART