OFFICE POLICY SUMMARY

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1 Of OFFICE POLICY SUMMARY

2 This is a summary of the standard cover available under the UK General Office Policy. The summary does not include all the policy benefits, limits and exclusions; full terms and conditions can be found in the policy wording, a copy of which is available to download from our website or by contacting your insurance agent. The policy, and not this summary, is the basis of the contract of insurance The policy is an annual insurance contract that provides a wide range of covers for businesses as detailed below. It is underwritten by UK General Insurance Ltd on behalf of Catlin Insurance Company (UK) Ltd, with the exception of the Commercial Legal Protection Section which is underwritten by Ageas Insurance Limited, the Key Person Section which is underwritten by UK General Insurance (Ireland) Ltd and the Equipment Breakdown Section which is underwritten by HSB Engineering Insurance Limited. The cover under the Property Damage and Business Interruption sections includes fire and specified insured events with accidental damage, subsidence, ground heave and landslip available on request. The sums insured you choose must represent the full values at risk; if they do not, payments may be reduced in the event of a claim. The standard cover may be varied to meet your individual needs and any variations from standard will be detailed in any quotation given and thereafter in the policy schedule. 1

3 Standard Covers Office Contents: o Changing Locks o Property whilst at exhibitions anywhere within the Territorial Limits o Loss of metered water / oil and LPG o Trace and access o Glass and sanitaryware * Optional cover available on request for Buildings Loss of Gross Income up to 12 months Indemnity Period Including: o Prevention of access o Public utilities - gas, electricity and water o Telecommunications o Book debts o Unspecified customers/suppliers o Documents temporarily removed o Notifiable Diseases, food poisoning, defective drains and murder or suicide * Optional covers available on request include: Additional Increased Cost of Working and Loss of Rent Receivable. Money and Malicious Attack including: o Money in transit, in the premises during business hours, and in any bank night safe o Money in a locked unspecified safe outside business hours o Money at your private residence or an Employee and at the premises outside of business hours not in a locked safe o Death and disablement benefits following malicious attack o Weekly disablement benefit following malicious attack Liabilities including: o Employers Liability o Public Liability o Products Liability o Indemnity for liability incurred under the Defective Premises Act 1972 o Legal Defence costs for liability incurred under: -Corporate Manslaughter and Corporate Homicide Act Health and Safety at Work etc Act Food Safety Act Consumer Protection Act Data Protection Act 1998 Standard Limits Sums Insured selected 1,000 2,500 10,000 Cost of repair / replacement 250,000 See Loss of Gross Income See Loss of Gross Income 100 per day, 2,500 in total 25,000 See Loss of Gross Income 25,000 3,000 3, , per week up to 104 weeks 10,000,000 any one event 2,000,000 any one event 2,000,000 any one period of insurance All Risks (Specified Items) (optional) Any amount(s) shown in the schedule Goods in Transit Terrorism (optional) Commercial Legal Protection including: o Employment Disputes o Employment Awards o Employment Restrictive Covenant 2 As shown in the schedule The amounts shown in the schedule

4 Standard Covers Standard Limits o Legal Defence Insured Person o Data Protection o Contract Dispute o Tax, VAT, PAYE and NIC Investigations o Property Protection o Licence Protection o Personal Injury o Jury Service and Attendance Expenses o Motor Uninsured Loss Recovery Key Person o Maximum Policy Benefit 25,000 Equipment and Computer Breakdown including: o Breakdown of machinery at the premises other than computer equipment o Breakdown of computer equipment at the premises o Additional costs necessary to make temporary repairs and expedite permanent repairs or replacement of damaged property o Cost of hiring a substitute item whilst repairs are being carried out or replacement item sought o Cost of reinstating data onto computer media including where necessary cost of modifying or replacing computer equipment to achieve compatibility o Contamination of insured machinery by hazardous substances o Loss of oil tank contents o Measures taken to avoid breakdown which would otherwise have been covered by the policy o Own surrounding property damage caused by steam explosion,000 25,000 20,000 25,000 10,000 1,000,000 Significant or Unusual Exclusions The excess(es)shown in the policy schedule Theft that does not involve entry to or exit from the premises by forcible and violent means or that does not involve actual or threatened assault or violence or use of force Theft from any garden, yard or open space unless cover is specifically included Theft by any employee or person lawfully on the premises Theft; riot; malicious damage; escape of water, oil or beer; accidental damage (if insured); and damage to glass when the premises are unoccupied for 30 or more consecutive days Storm or flood damage to fences, gates and moveable property in the open or open sided buildings, unless cover is specifically included Liability arising: - out of pollution or contamination unless caused by a sudden, identifiable, unintended and unexpected incident; the maximum liability of the company for pollution or contamination which is deemed to have occurred during any one period of insurance is 1m in aggregate - through the defective design, plan, formula, or specification of products supplied given for a fee or for which a fee would normally be payable - out of technical, professional or remedial instruction and advice given for a fee or for which a fee would normally be charged - out of treatment given or administered (except for any treatments that have been specifically noted on the schedule), or any failure to give advice or treatment, or any lack of professional skill or duty - from errors in connection with the sale, supply, making up or prescribing or dispensing of any drug, medicine, medical, cosmetic or toilet preparation - Liability for property being worked on where the damage is the direct result of the work undertaken Liability for damage to products supplied or the cost of repairing or replacing such products or 3

5 costs incurred by anyone in recalling or replacing such products or costs incurred by anyone in recalling, removing, repairing, rectifying, replacing, reapplying or guaranteeing any product supplied. 4

6 Cancellation Procedure There is an option to cancel this policy within 14 days of receipt of the policy schedule and wording. A refund of premium will be allowed for the time that was left on the policy. Claim Notification For claims under o Section I - Commercial Legal Protection, contact Legal Insurance Management Ltd. o Section K Equipment Breakdown, contact HSB Engineering Ltd. o all other sections of the policy, contact UK General Insurance Ltd using claims details set out in the policy. Complaints Procedure We make every effort to ensure that the cover and service provided to you is clear, fair and not misleading, however should you ever wish to make a complaint about any part of your policy or our service please contact us. Please refer to the table on Page 51 of your policy document, which is designed to help you reach the correct area quickly and easily should you wish to make a complaint. If it is not possible to reach an agreement, you may have the right to make an appeal to the Financial Ombudsman Service (FOS). The FOS is an independent organisation that decides on complaints about general insurance products. They will only consider complaints after we have given you written confirmation that you have been through the Complaints Procedure, and that your business has a turnover of less than EUR 2 million and fewer than 10 employees. You can contact the FOS at: Insurance Division Financial Ombudsman Service South Quay Plaza 183, Marsh Wall London E1 4SR Phone Fax Further information is available at: Your legal rights will not be affected by following the Complaints Procedure or by contacting the FOS. Financial Services Compensation Scheme UK General Insurance Limited Catlin Insurance Company (UK) Ltd Ageas Insurance Limited UK General Insurance (Ireland) Limited are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if any of these companies cannot meet their insurance obligations. This depends on the type of business and the circumstances of the claim. For compulsory insurance you may be entitled to compensation up to 100% of the claim. For all other types of insurance you may be entitled to compensation up to 90% of the claim. Further information about Compensation Scheme arrangements is available from the FSCS at: or you may write to the Financial Services Compensation Scheme, 7th Floor, Lloyd s Chambers, Portsoken Street, London E1 8BN. Their telephone number is

7 The small print Wherever you see: UK General Insurance Limited This is now replaced with: UK General (Commercial) Limited Wherever you see: UK General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales Company No Registered Office: Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, West Yorkshire, LS10 1RJ. This is now replaced with: UK General (Commercial) Limited is an appointed representative of Rural Insurance Group Ltd who is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales Company number Registered Office: Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, West Yorkshire, LS10 1RJ. Your policy cover Please be assured that: The above changes do not impact your policy cover in anyway and your terms and conditions are unchanged There is no reduction in the cover you have been provided with Your rights to make a claim under the policy or make a complaint if you are not totally satisfied remain the same All the contact details contained within your policy documents are unchanged but should you have any queries in relation to this communication, please do not hesitate to contact the broker who arranged your cover.

8 Cast House Old Mill Business Park Gibraltar Island Road Leeds West Yorkshire LS10 1RJ t f e. w. ukgeneral.com UK General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales Company No

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