The Key to Complete Security

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1 CITILOC SYSTEMS LTD. The Key to Complete Security With LeadinG-edGe technology and customized SoLutionS, citiloc SYSteMS Ltd. PRoVideS total Peace of Mind FoR clients (ALL PHOTOS) ART OF HEADSHOTS New Zealand-born David Barrett started Citiloc as an electronic lock business back in Today, the company is recognized as one of the premier integrated security system providers in Greater Vancouver. TWENTY-FIVE YEARS IN BUSINESS IS NO MEAN FEAT for any business, but Citiloc Systems Ltd. looks on its quartercentennial anniversary not just as an accomplishment, but as a coming of age. Twenty-five years truly qualifies us as a mature business, says David Barrett, company president and founder. It shows we re reputable and here to stay. It s a milestone, agrees Kevin Karlsson, director of operations. We can rely on our past, but at the same time we want to take advantage of what s available in the future. Like the industry itself, we re evolving into the next generation of products and services, and we re looking at another growth stage of the company. With 10 years experience in the locksmith trade already behind him, New Zealand-born Barrett started Citiloc as an electronic lock company in Today, it is recognized as one of the premier integrated security system providers in Greater Vancouver, employing 17 specialized staff members in the Railtown district near the Port of Vancouver in a 9,500-square-foot building that Citiloc purchased last year. > PROMOTIONAL FEATURE

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3 CITILOC SYSTEMS LTD. Complete Solutions Karlsson credits much of Citiloc s success to the company s unique background and skill set, focused exclusively on providing allencompassing security solutions. We specialize in security, so we re able to identify vulnerabilities. Moreover, we have a team of service technicians that are able to quickly respond to customer needs such as locksmithing or servicing existing systems, while the Systems Integration Group focuses on larger, new-construction or retrofit projects. We re leading the way with more intelligent security solutions that incorporate sophisticated new technologies. Barrett echoes the sentiment, describing Citiloc s approach to security as holistic. We have the full package when we re doing integrated security, we do everything from supplying and installing the commercial locking hardware right through to the integration of the electronic access controls, video surveillance intrusion security, as well as the building automation and the computer network infrastructures. This is especially important for our customers, who range from large organizations with complex security challenges, to retailers and loss-prevention professionals with objectives to reduce risk and shrinkage. Long-term Partnerships In addition to its wide range of expertise, it is also the company s approach to client relationships that makes it stand out from the crowd. We re very much into building long-term relationships with our clients, and we look at them as partnerships, says Barrett, estimating Citiloc s current roster of clients at about 4,000 companies and individuals. And each of these clients receives a customized solution tailored to its security needs. One of the most important things we do when we meet with a client is try to get to know them and their philosophy for their (Top) Each of Citiloc s 4,000 clients receives a customized solution beginning with an in-depth planning session. The team assesses a client s potential risks and threats, taking into account everything from architectural design to building automations. (Above) Citiloc can assist with the security design/build strategies for new construction projects as well as securing the site, which may include video surveillance and remote monitoring. company so we can really figure out what the right solution is for them, explains Barrett. One of the things I learned a long time ago is that it s never in our interest to try to match a product to the client. We always try to find out what the client needs and engineer a solution around that. Often this includes performing a thorough site survey to assess a client s Promotional Feature

4 CITILOC SYSTEMS LTD. of the box they re problem-solvers, says Ostry. They are always up to date with the latest, state-of-the-art systems and that s what we re looking for. We always know we re going to get the quality and standards of service that we expect. Multi-tenant properties rely on Citiloc to install and maintain master key systems and integrated electronic security solutions. potential risks and threats. Citiloc works closely with IT professionals within corporate organizations to ensure the solutions are scalable and utilize enterprise-class servers and networking hardware to adhere to corporate IT security policies for data communications and storage. Canaccord Financial has been relying on Citiloc s expertise since the early 90s, noted Ross Kennedy, telecommunications manager at Canaccord. Their solutions are leading-edge and complement our overall security infrastructure philosophies and policies. Just as important, Citiloc consults with clients to ensure the solutions complement the building s architectural design strategies. Mark Ostry, prinicipal with Acton Ostry Architects, speaks from a wealth of experience when discussing Citiloc s impressive track record, having employed the security experts on countless mixed-use residential projects since the mid- 90s. They always work outside Mission accomplished With a can-do attitude and a view to creating custom solutions, it seems no project is too difficult to tackle and the wide range of projects for which Citiloc claims success is no surprise. We ll do anything from a private residence to a 50-storey building, says Barrett. And we re proud of every job we ve completed. Recent pride-inspiring undertakings include: Securing the new expansion at Deltaport for TSI Terminal Systems using PTZ (pan-tilt-zoom) cameras, fibre optics, computer-based intercoms and custom-built pedestals to house the equipment; Using a computer-networked security and intrusion-alarm system to secure York House Schools major newly constructed and renovated buildings; Designing systems for the gatehouse and automation of the gates and rail crossings at the Operations Maintenance Centre in Richmond for TransLink s Canada Line SkyTrain; Encompassing a full suite of integrated security solutions as well as visitorentry intercoms and employee safety and panic solutions for Maxxine Wright Community Health Care; Incorporating an industry-leading electronic access-control solution for the Salvation Army s Gateway of Hope that works both on a network and in a stand-alone operation, thus allowing a higher level of security for residents and employees. Cutting-edge Technology It s no secret that being able to provide such technologically advanced solutions is the future of the security industry, and Citiloc has maintained its position on the cutting edge of security innovations. We attend seminars and conferences regularly throughout the year so we re up to date on the latest trends and newest products coming to market, says Barrett. Citiloc was an industry leader to get into electronic locks, and we ve never been afraid of pushing the edge and bringing in a new product to market. And as the company has grown, so has its competitive edge, notes Karlsson. We ve hired employees that are specialized in these fields, and they re bringing in-depth knowledge, training and professional growth to our organization that allow us to implement the technologies that we re seeing manufacturers produce and where the industry as a whole is going. But while security solutions are becoming increasingly complex, Citiloc is focusing on streamlining the client experience through system integration. Our industry is maturing, and rather than having three or four separate systems operating in a building, we re bringing them all under one software application for ease of handling, right from visitor management to photo ID cards to access control, camera systems and security intrusion alarms, says Barrett. We re providing a much easier interface between the client and the equipment. It will all be icon driven, and the learning curve will be one-quarter of what it used to be. For those clients who do not have the resources in house to manage the security solution, Citiloc offers a full-service remote systems-management program. Property management companies can rely on Citiloc to support the implemented solutions with regularly scheduled maintenance, as well as remotely administer and monitor security systems to ensure they are always current and accurate. Such high-tech, easy-to-use solutions are exactly what Salient Development Ltd. relies on Citiloc for, says president Robert Fung. Citiloc s relationship with the developer dates back over a decade, notes Fung: They did our first building and we ve continued to work with them for almost every project. Promotional Feature

5 They re very well run, and very personal as well. There s a high level of service, and our working relationship has been exceptional over the years. Much of Salient s work has been part of efforts to revitalize the Downtown Eastside, introducing market housing and office and retail space to the neighbourhood. Security is a significant concern to our customers, says Fung. From the standpoint of the technology Citiloc represents, a lot of our residents, as well as our office tenants, are in the technology sector or the creative sector, and it makes a difference to know they ve got COMPREHENSIVE INSURANCE BROKERS LTD # Canada Way, Burnaby, BC, V5G 1G4 Offi ce: Fax: Taking the Worry Out of Insurance AUTO - HOME - COMMERCIAL - TRAVEL - LIFE Comprehensive Ins.indd 1 Congratulations Citiloc Systems Ltd. on 25 years in business. 5/4/10 9:18:19 AM STEWART, AULINGER & COMPANY BARRISTERS & SOLICITORS for all your business legal needs West Broadway, Vancouver, BC V5Z 1K1 Telephone (604) Facsimile ( mbraeder@stewart-aulinger.ca Citiloc s specialized technicians attend seminars throughout the year, allowing them to implement the latest technologies as they re brought to market. extremely modern, cutting-edge technology behind them on the security systems. They re the sort of systems our tenants want. Commenting on the strength of Citiloc s ongoing relationships with its clients, Barrett relates it back to the commitment that has carried the company through 25 years of success: We re very uniform in the way we deal with our vendors, the way we buy, the way we sell and the way we hire. We want to make sure we re not doing just a one-off deal, and we don t want people working here for just a couple of months. We re here for the long haul, and that s how we approach everything in our business. n This promotional feature was prepared for Citiloc Systems Ltd. by BCBusiness magazine s Special Advertising Features Dept. Writer: Tiffany Sloan. For information contact BCBusiness VP of corporate features John Cochrane at jcochrane@canadawide.com. Stewart Aulinger.indd TOUCHSCREEN 1 TECHNOLOGY Innovative design at an affordable price. JOIN THE WEATHER RESISTANT Indoor/outdoor installation. VOICE PROMPTED Trilingual for easy-to-use lock narrative. FLEXIBLE KEYING Fits into many existing key systems, including SFIC. DURABILITY TESTED BHMA A156.2, Certified Grade 2 and UL Listed. Medeco Canada.indd 1 MULTIPLE USERS 5/4/10 10:24:58 AM Up to 1,000 users in Advance mode. EASY TO INSTALL Standard 161 door prep with one additional 3/4 hole. KEY OVERRIDE Can be operated by supplied key. 9-VOLT BACKUP BATTERY Gain access during power failures. 5/4/10 8:57:39 AM Promotional Feature

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