1 Retirement Plan Business Development Guide Prospecting Ideas And Talking Points This brochure is limited to use with partners working with Standard Retirement Services and StanCorp Equities, Inc., subsidiaries of StanCorp Financial Group, Inc. It is not intended for presentation to plan sponsors or participants. Standard Retirement Services, Inc.
2 Plug Into The Power Of Retirement Plans Retirement plans are powerful. They have the ability to open doors with clients. They can help participants get ready for retirement and they can help you grow your business. Whether you are looking to complement an established health and welfare practice or develop the knowledge to become a retirement plan specialist in the $4 trillion retirement plans market, The Standard has the tools to help you succeed. Employers and employees are looking for someone to help them navigate this often complex, always changing and essential component of the benefits puzzle. The Standard can help you develop your proficiency in this area and serve as a trusted partner and resource. This guide, combined with the local expertise of our pension consultants, can help you make the most of the retirement plans market. For more information, contact your pension consultant at The Standard.
3 Prospecting Ideas And Talking Points 1. Define Your Target Market Plans with $1,000,000 or more in assets 401(k), 403(b), 457 and defined benefit plans 2. Identify Opportunities In The Marketplace 401(k) Plans Increased Attention To Full Fee Disclosure Do plan sponsors know exactly what fees they re paying? This has been a challenge for years as some vendors do not provide advisors and clients with an easy-to-find, total expense number. Employers do not have to select the least-expensive option, but they do need to know exactly what they, and more importantly, their participants are paying. Regulations to mandate full fee disclosure are coming soon. What has the provider told your client about this? Does the sponsor feel confident that the provider will meet both the letter and the spirit of these regulations? Have their current advisor and provider disclosed all revenue-sharing arrangements? Have they taken their plan out to bid in the past three or four years? Need For Participant-level Advice Are participants being provided with both a savings and investment advice solution? Some vendors provide a retirement income gap analysis or an asset allocation strategy, but do not tie both the savings component and the investing component together into a comprehensive, unified strategy. Does the current vendor actually implement the savings and advice recommendations for participants? Some vendors just provide the advice but leave it up to the participant to take the final action to implement the recommendations. Unfortunately, most participants do not follow through and take the action necessary. We recommend a service that follows through with implementation. Does the current savings and advice program include outside assets? To give the participants the best opportunity for success, our recommendation is to use a savings and advice program that recognizes outside assets (including the spouse or partner s assets) in a retirement income gap analysis. Focus On The Quality Of Investment Options Being Made Available To Participants Is your current vendor using a rigorous fund selection and monitoring process? How do the funds especially the proprietary funds compare to the marketplace from a risk, return and expense standpoint? Focus On Plan Participation What s the current level of employee participation? Is the client happy with it? What is the current advisor (and vendor) doing to improve it? Is there a formal strategy in place to track results? Retirement Plan Business Development Guide 3
4 Greater Desire For Fiduciary Protection The Supreme Court has held that participants can sue under ERISA for losses to their individual accounts allegedly caused by fiduciary breach. What responsibility does the current provider accept? If the provider does not accept fiduciary responsibility under ERISA 3(21) or ERISA 3(38), there is room for improvement. Our recommendation is for clients to select a retirement plan vendor that acknowledges fiduciary status under ERISA. Investment managers defined by ERISA 3(38): The term investment manager means any fiduciary (other than a trustee or a named fiduciary, as defined in section 402(a)(2)): (1) who has the power to manage, acquire or dispose of any asset of a plan; (2) who (i) is registered as an investment adviser under the Investment Advisers Act of 1940 [15 U.S.C. 80b-1 et seq.]; (ii) is not registered as an investment adviser under such Act by reason of paragraph (1) of section 203(A)(a) of such Act, is registered as an investment adviser under the laws of the State (referred to in such paragraph (1)) in which it maintains its principal office and place of business, and, at the time the fiduciary last filed the registration form most recently filed by the fiduciary with such State in order to maintain the fiduciary s registration under the laws of such State, also filed a copy of such form with the Secretary; (iii) is a bank, as defined in that Act; or (iv) is an insurance company qualified to perform services described in subparagraph (A) under the laws of more than one State; and (3) has acknowledged in writing that he is a fiduciary with respect to the plan. Functional Fiduciaries defined by ERISA 3(21)(A): ERISA 3(21)(A): (A) Except as otherwise provided in subparagraph (B), a person is a fiduciary with respect to a plan to the extent (i) he exercises any discretionary authority or discretionary control respecting management of such plan or exercises any authority or control respecting management or disposition of its assets, (ii) he renders investment advice for a fee or other compensation, direct or indirect, with respect to any moneys or other property of such plan, or has any authority or responsibility to do so, or (iii) he has any discretionary authority or discretionary responsibility in the administration of such plan. Such term includes any person designated under section 405(c)(1)(B). Less Time Spent On Recordkeeping And Administration Is your current vendor tracking eligibility for you? Are you required to complete a year-end census? Local Service And Support What level of service are you currently experiencing? How long does it take your current vendor to respond to questions or issues? How good is the technical knowledge? 403(b) Plans We ve seen improvement among plans that have adopted a single-provider approach, including: Potential for fee savings. Many times plans are being dramatically overcharged. Other times, they aren t overpaying but are being under-served. Opportunity for fund lineup improvement. Access to a broader universe of options, no proprietary fund requirements, robust monitoring process, etc. Increased participation 4 Standard Retirement Services, Inc.
5 More services from the selected vendor. Increased service, on-site education, technology, etc. Increased attention to fiduciary issues (and greater protection for the board members). This is accomplished by requiring that the winner of the RFP acknowledge fiduciary responsibility for the selection and monitoring of the 403(b) plan s investment options. Refer to section Greater Desire For Fiduciary Protection on previous page. 3. Identify Specific Prospect Opportunities Identify prospects or clients with whom you have a relationship or access. Informally pre-screen prospects or existing clients to identify plans that are in your target market. Areas in which The Standard can provide support: We can search and our Larkspur database confidentially with the name and city of the employer. We can then provide talking points specific to each opportunity (i.e., areas for potential improvement). We also can prepare a fund performance comparison and Quarterly Monitoring Report analysis upon request of the plan sponsor. This may be co-branded or under your firm s name. 4. Identify Centers Of Influence And Other Professional Relationships Identify other firms or professionals with whom you work (or firms you could approach). Consider approaching and positioning yourself as their retirement plan specialist. Opportunities include: Attorneys CPAs Benefit firms that focus only on health and welfare consulting Property casualty firms 5. Offer In-house Training For Your Own Firm Or Other Firms (see previous section) This can be targeted toward other internal producers and/or account managers. The Standard is available to help if desired. It may be easier for us to help build you up as the internal specialist for your firm. 6. Develop Your Approach Talking points for in-person or phone interactions with someone you know (Appendix A) /letters (Appendix B) Cold calling (Appendix C) 7. Next Steps Ask about retirement plans in your normal course of marketing. Call us to help pre-screen any prospects or clients you re interested in approaching. Retirement Plan Business Development Guide 5
6 Appendix A: Talking points for in-person or phone interactions with someone you know Sample 1 1. Begin by asking for the opportunity to take a look at their retirement plan. Mention that you ve created a partnership (or strategic alliance) with a national TPA/retirement plan provider that specializes in small- to mid-market plans Mention that you ve found that most retirement plans can have limitations or potential conflicts of interest, including: -- Proprietary investments if the current provider requires the plan to use its own mutual funds, it s a potential conflict of interest -- Not paying attention to fiduciary issues or offering any real protection to the owners and executives who run the plan -- Limited (if any) savings and advice programs for participants -- Less than full transparency as it relates to their total fees 2. We ve seen improvements in what we can offer in the following areas: Improving the quality of the investment lineup Less risk for them as fiduciaries (our partner will sign on as a fiduciary under ERISA) Greater fee disclosure Less time spent administering the plan 3. We d be happy to prepare a net performance comparison for your review upon the plan sponsor s request. This will let you compare the quality of the investment lineup and will identify any gaps or areas for potential improvement. Outlined below is the information needed to prepare the analysis. Number of eligible employees: Number of employees participating in the plan: Annual flow (employee contributions, match, profit sharing, etc.) to the plan: $ Total plan assets: $ Annual recordkeeping fee charged by current vendor (this isn t required, but it will allow us to include all fees on our findings report): $ In addition, please provide a current list of the plan s available investment options and the amount of assets in each investment option. 6 Standard Retirement Services, Inc.
7 Appendix A: Talking points for in-person or phone interactions with someone you know Sample 2 1. Begin by asking for the opportunity to take a look at their retirement plan. 2. Mention that your firm is making retirement plans an area of specialty and that you d like to make sure they re receiving everything they can from their current vendor and from the marketplace in general. 3. We ve found we can help clients in key areas, including: Providing them with a greater level of fiduciary protection Improving the diversification of their investment lineup Confirming that all fees have been adequately disclosed Reducing the time employers have to spend administering their plan Offering investment advice solutions to participants to better prepare them for retirement Increasing the level of service and support at the employer level and for employee education 4. During a review of your plan, we ll either confirm that the current vendor is still an appropriate choice or identify areas for potential improvement. Retirement Plan Business Development Guide 7
8 Appendix A: Talking points for in-person or phone interactions with someone you know Sample 3 1. Your question: What can you tell me about your 401(k) plan? Prospect: (Most will say it s O.K. or something similar.) 2. Your question: Can you tell me more? Prospect: Well, we re with, they. 3. Your question: Are you a raving fan? Would you recommend them to a friend or business associate? This makes them commit. Most aren t willing to personally endorse the vendor if they aren t ecstatic about the service. If they don t recommend the current vendor and advisor, ask, Who can I talk to? We ve got people who make raving fans. The retirement plan is such a key benefit, we want to make sure you re receiving everything you could be. If the prospect isn t willing to open up, you ll need to provide more tangible examples. 4. We ve found we can help employers: Reduce their fiduciary exposure by partnering with vendors that pay attention to fiduciary issues Improve the diversification of their investment lineup Provide employees with advice and direction to better prepare them for retirement Reduce the amount of time spent on the administration of the plan and on the year-end testing Provide more local support and service 8 Standard Retirement Services, Inc.
9 Appendix B: Sample s/letters Sample 1(a): Renewal of Fidelity/ERISA bond Dear : We are preparing the renewal for your fidelity bond that covers your retirement plan as required by the Employee Retirement Income Security Act (ERISA). To assist us in providing the appropriate level of coverage at the lowest possible rate and to help identify any potential areas of improvement, we are requesting the following information: Current plan asset value: $ Estimated total annual contributions (i.e., employee deferral as well as any employer contribution): $ Current investment provider (i.e., who is holding plan assets): Is the investment of plan assets directed by plan participants? Yes No Do you have a registered investment advisor that assists with the investment selection and review process for your plan? Yes No Do you have an Investment Policy Statement (IPS)? Yes No Please provide a copy of the written IPS. Will your current investment provider (or other advisors) acknowledge that they are a fiduciary under ERISA with respect to the investment selection and advice provided to you as the plan sponsor? Yes No Your fidelity bond, like all insurance, is priced according to anticipated risk. The more information we have regarding any steps that you have taken to either reduce your risk or transfer that risk to a third party will assist us in securing the most appropriate coverage at the lowest price. If you have any questions regarding the information we have requested, or if you would like to discuss techniques for reducing your risk or transferring it to a third party, please call me at your convenience. Sincerely, Retirement Plan Business Development Guide 9
10 Appendix B: Sample s/letters Sample 1(b): Renewal of Fidelity/ERISA bond (short version) Dear : We are preparing the renewal for your fidelity bond that covers your retirement plan as required by the Employee Retirement Income Security Act (ERISA). To assist us in providing the appropriate level of coverage at the lowest possible rate, we are requesting the following information: Current plan asset value: $ Estimated total annual contributions (i.e., employee deferral as well as any employer contribution): $ Your fidelity bond, like all insurance, is priced according to anticipated risk. The more information we have regarding any steps that you have taken to either reduce your risk or transfer that risk to a third party will assist us in securing the most appropriate coverage at the lowest price. If you have any questions regarding the information we have requested, or if you would like to discuss techniques for reducing your risk or transferring it to a third party, please call me at your convenience. Sincerely, 10 Standard Retirement Services, Inc.
11 Appendix B: Sample s/letters Sample 2: Supreme Court opens the door to participant lawsuits Dear : In light of the market volatility we ve experienced and recent litigation, you may want to take this opportunity to review your retirement plan to confirm that your current provider is offering adequate fiduciary protection with respect to the plan s investment offering. Vendors take many approaches to the duties facing plan sponsors today. Paying attention to fiduciary issues is not something that most do particularly well. We can help you make sure you re receiving the benefit of a vendor serving as a fiduciary under ERISA. If your current vendor isn t acknowledging fiduciary status to your plan under ERISA, the trustees and fiduciaries aren t as protected as they can be. In addition to reviewing your responsibilities, this may also be an opportunity to enhance your current plan. Your answers to the following questions may help identify any areas for potential improvement: 1. Is your current provider a fiduciary under ERISA? Have they acknowledged in writing that they are a fiduciary to your plan? 2. Do you have a written Investment Policy Statement? 3. Does your current provider s due diligence program maintain an objective investment selection and review process (i.e., no proprietary funds requirements)? 4. Are 100 percent of payments received from mutual funds used to directly offset plan expenses? 5. Have you benchmarked your plan within the last three to five years? How do the fees compare? How do the services being provided compare? How does the quality of the fund lineup compare to the marketplace as it relates to the net performance and risk-adjusted return of the funds? 6. Does the current vendor offer individual investment advice to participants? 7. Does your current vendor automatically track eligibility and contact employees as they approach their entry date? 8. Are the owners and highly-compensated employees able to contribute as much as they d like? 9. Does your current provider complete annual testing without requiring a year-end census? I ll give you a call in the next few days. Sincerely, Retirement Plan Business Development Guide 11
12 Appendix B: Sample s/letters Sample 3: Will you survive a retirement plan audit and/or an employee lawsuit? Dear : You know your business inside and out. But do you know everything there is to know about maintaining your 401(k) plan? Are you aware that a fiduciary can be held personally liable for a breach of fiduciary responsibility, which may include the plan s investment choices? Complying with ERISA requirements can be overwhelming. Even if you have the time to devote to the requirements that need attention, are you sure that you have the critical information that you need? It s essential your vendor and advisor pay attention to fiduciary duties as they affect you as a plan sponsor. Areas for potential improvement may include: Replacing underperforming or inappropriate investment options funds that have underperformed their benchmark and peer group, have style drift issues or are inappropriate from a risk-adjusted return standpoint must be scrutinized. You probably have reason for concern if a vendor addresses this issue by chasing returns and adding last year s hottest fund to your lineup. Excessive fees at the participant level are you sure that the fees being imposed on your participants are reasonable? Are more competitively priced, institutional funds being offered or just retail options? Documentation and due diligence files a sample Investment Policy Statement and 404(c) form are not enough. Are you being provided with comprehensive due diligence reports and communications that keep you up-to-date with the performance of your plan and aware of any organizational issues or manager changes? Do you understand why the incumbent funds are being maintained? Investment committee meetings are you being provided with the necessary information to effectively monitor your plan and hold regular investment committee meetings? Participant direction and education how well are your participants diversifying their assets? Are an overwhelming number of options being presented without much direction? Are your participants being offered a comprehensive savings and advice solution? Providing an approved list of investment options many vendors leave the process of selecting and monitoring funds in the hands of the plan sponsor while others can manage this process for you 404(c) compliance have you reviewed the steps that are required to fully comply with Section 404(c)? Regular self-audits if you have not conducted one, you may be at risk Addressing all of the above areas goes a long way toward proving procedural prudence. The Department of Labor does not expect you to have a crystal ball, but you are expected to act in the best interest of plan participants and make decisions like an expert. This is where we come in. As retirement plan consultants, we specialize in helping employers reduce their fiduciary liability and maximize the value of their 401(k) plans. We would like the opportunity for an initial 30-minute meeting to help you identify potential areas of concern and areas for improvement. There is no cost or obligation. I will call you in the next few days to schedule a visit. Sincerely, 12 Standard Retirement Services, Inc.
13 Appendix B: Sample s/letters Sample 4: Would you like to see an analysis of your current retirement plan compared to the marketplace? Dear : We recently completed an expense analysis and plan review for a client with your current retirement plan provider. We thought you might like to see a sample of our work to compare your current retirement plan with other options. (Advisor Firm) provides employee benefits and retirement plan consulting. We assist with all aspects of plan design, implementation and ongoing service. As retirement plan specialists, we differentiate ourselves by providing value-added services. We work on a fee-for-service basis or as your broker of record. As independent consultants, we specialize in helping employers reduce their fiduciary liability and maximize the value of their retirement plans. To demonstrate the type of services we provide and the quality of our work, we are offering an expense analysis and plan review of your current plan. I look forward to the opportunity to discuss your retirement plan with you. Sincerely, Retirement Plan Business Development Guide 13
14 Appendix C: Sample phone scripts Sample 1 Opening Statement Hi, this is (advisor name) with (advisor firm). We ve done a lot of work with local businesses to help improve their current retirement plans. Is your plan still with (current vendor)? We ve helped our clients overcome challenges as well as better protect themselves in this volatile market. What time in the next two weeks would you be available to meet to allow us to review your current plan? If Yes, set appointment. Objection: We re good with what we have, etc. We d simply like to prepare a complimentary cost/benefit analysis for your review. There is no cost or obligation to our meeting. During a review of your plan, we ll either confirm that the current vendor is still an appropriate choice or identify areas for potential improvement. In many of our reviews, we find most plans aren t receiving everything they might when compared to the elite providers in the marketplace. Objection: What type of services are you referring to? The enhancements we see range from: Improving the quality of the investments being made available to participants Offering more in the way of education and advice solutions Reducing the employer s administrative burden Offering greater fiduciary protection For our meeting to be most effective, I d be happy to prepare a cost/benefit analysis for you in advance. Can you provide me with the following information? Current provider Current assets Annual flow (deferrals, match, profit sharing, etc.) Number of participants with balance Number of eligible employees Current fee structure (this isn t required, but we ll include this in the findings report we prepare) Current quarter-end fund performance summary 14 Standard Retirement Services, Inc.
15 Appendix C: Sample phone scripts Sample 2 This approach is based on data from Larkspur or related lists identifying potential areas of concern or from surveys completed by the plan sponsor. Opening Statement Hi, this is (advisor name) with (advisor firm). How are you today? Great I m following up on a recent survey your company participated in, the (survey name). I noticed you marked a couple areas for improvement with regards to a time to conduct an independent analysis of your plan.. We d like to set up We want to ensure plan sponsors are receiving everything they should from their current broker and/or provider. Enhancements we re seeing include: More thorough investment selection and review process (no requirement to use proprietary mutual funds) Greater level of fiduciary protection (i.e., vendors that will become a fiduciary to your plan in regards to the investment selection and review process of the plan) Full fee disclosure and revenue transparency Individual participant investment advice (including a customized savings and investment plan) Streamlined recordkeeping services to reduce your administration burden We would be happy to prepare an independent analysis for your review. There is no cost or obligation to our meeting. During a review of your plan, we ll either confirm that the current vendor is still an appropriate choice or identify areas for potential improvement. Are you available in the next two weeks to meet to allow us to review your current plan? If Yes, set appointment. Objection: No thanks. I appreciate your time. We at (advisor firm) wanted to extend a courtesy call to you to make sure you are well cared for. Would it be okay if we kept in touch? We periodically send information through ; if you provide me your address, we will send you anything we think is applicable to you. Thanks so much. If you have any questions, please feel free to contact us anytime. Retirement Plan Business Development Guide 15
16 The Standard is the marketing name for StanCorp Financial Group, Inc. and its subsidiaries. StanCorp Equities, Inc., member FINRA, distributes group annuity contracts issued by Standard Insurance Company and may provide other brokerage services. Third-party administrative services are provided by Standard Retirement Services, Inc. Investment advisory services are provided by StanCorp Investment Advisers, Inc., a registered investment advisor. StanCorp Equities, Inc., Standard Insurance Company, Standard Retirement Services, Inc., and StanCorp Investment Advisers, Inc. are subsidiaries of StanCorp Financial Group, Inc. and all are Oregon corporations. Standard Retirement Services, Inc SW Sixth Avenue Portland OR Retirement Plan Business Development Guide RP (5/11)
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