The global omni-channel revolution. Logistics and real estate implications for retailers

Size: px
Start display at page:

Download "The global omni-channel revolution. Logistics and real estate implications for retailers"

Transcription

1 The global omni-channel revolution Logistics and real estate implications for retailers

2 2 The global omni-channel revolution Introduction The retail landscape is changing rapidly and radically because of the impact of e-commerce. As everywhere commerce becomes a new normal, retailers are realizing that it is no longer enough to offer customers multiple shopping channels - instead these need to be fully integrated and managed so as to provide customers with a seamless omni-channel shopping experience. What is more, this transformation is challenging the very notion of retail and definitions of what it means to be a retailer. More manufacturers are selling direct to consumers, and marketplace providers - such as ebay and Alibaba - are creating platforms for third parties to sell their goods whilst not owning, or selling, any stock themselves. Google, the internet giant, has also entered the retail space, collaborating with retailers to provide an express shopping service. Last year, we published a white paper showing how this e-commerce boom is driving a global wave of demand for new logistics facilities. In this short follow up paper we consider some of the latest trends and provide our view on what retailers need to do from a logistics and distribution real estate perspective to stay competitive. The global omni-channel revolution is already having dramatic impacts but in many respects it has only just begun. As it unfolds it will heighten the importance of supply chain optimization for retail performance and highlight the significance to retailers of having the right logistics and distribution real estate. Craig Meyer Chair Global Industrial Board President Industrial Brokerage, Americas

3 The global omni-channel revolution 3 Key Takeaways The transition to omni-channel retail requires a total transformation of retail supply chains so that these become consumer, rather than channel, focused. In an omni-channel world, supply chain optimization will become even more important for retail success and the brand reputation of retailers. Retailers must ensure that their real estate is fully aligned to support their omni-channel supply chain strategy and may seek to do this by working with third party logistics partners. Having the right physical real estate, retail and distribution, in the right locations with the flexibility to change will be critical success factors for retailers. The specification and internal layout of distribution facilities that retailers will require for omni-channel logistics will be different from those that service stores because of the different types of operations undertaken and the different vehicle types employed.

4 4 The global omni-channel revolution Recent trends 1 Online sales to grow apace cross border e-commerce will grow fast and online grocery will take-off Total global B2C e-commerce sales will top $1.5 trillion in 2014 and jump to over $2.3 trillion by 2017, according to emarketer. Separate forecasts continue to show robust online retail sales growth, far outpacing the growth of sales from physical stores. Forrester predicts that US online sales will increase by 9.5% pa between 2013 and 2018, while Europe will post growth of 12% pa. Emerging markets will become major engines of growth, as their middle class populations expand and smart phones and tablets become more widespread. Global B2C E-commerce sales, North America Ç 53% Western Europe Ç 43% Central & Eastern Europe Ç 48% $431bn $660bn $312bn $445bn $50bn $73bn $27bn $51bn $384bn $1053bn $48bn $75bn Ç 90% Middle East & Africa Ç 55% Latin America Ç 174% Asia - Pacific E-commerce spending Worldwide 2013 $1,251bn 2017 $2,357bn Source: emarketer Ç 88.4% Increase

5 The global omni-channel revolution 5 International (cross border) e-commerce is predicted to boom. A recent study by OC&C Strategy Consultants shows that global search volumes already exceed local ones and predicts that e-commerce export values will increase by 30% pa between 2013 and A separate analysis by EMOTA, the European Multi-channel and Online Trade Association, suggests that across Europe cross border online sales will grow twice as fast as domestic rates between 2013 and This growth will make the retail competitive landscape far more international or global than previously, opening up opportunities for retailers to access new consumers in new markets, but at the same time exposing retailers to new competition in their existing markets. Online grocery spending is also predicted to take-off. The single biggest category of retail spending in many countries, grocery has to date been the most resistant to the advance of online shopping. Even in the UK, where online spending is relatively mature, it only accounts for 4.4% of total grocery spending according to the Institute of Grocery Distribution (IGD). However, this is predicted to change as retailers in many countries are now ramping up their online food offer in response to rising demand, and a need to maintain market share. The Boston Consulting Group (BCG) predicts that the global online grocery market will increase from $36 billion in 2013 to $100 billion by This growth will generate new requirements for logistics facilities. Existing models for online grocery vary. In the UK, the major supermarket chains mostly pick orders from their stores, but as volumes have increased there has been a movement to more dedicated distribution centers, notably around London. In France, click and collect and drive thru, which was first introduced by Auchan, are the main models. In the US, Peapod, which is owned by Dutch retail giant Ahold, picks from dedicated warehouses and smaller warerooms in Shop & Stop markets to serve more than 20 markets, while online retailer Amazon Fresh picks from dedicated warehouses to service four major markets, with reports saying that it is planning to expand into another 10 to 20 new markets. Instacart provides a same-day grocery delivery service in a number of cities, using personal shoppers who pick up grocery orders from local supermarkets and use their own vehicles for delivery - the company does not own any stores, warehouses or trucks.

6 6 The global omni-channel revolution 2 Omni-channel challenges existing retail economic and operating models, but offers significant benefits The transition to omni-channel retail will strain traditional retail economic models because channel migration will change revenue streams and undermine the productivity of physical stores, and greater price transparency will put pressure on margins. In addition, omni-channel challenges traditional operational models. While most multi-channel retailers have supply chain structures that are based around independently managed channels, the need to deliver a seamless and integrated customer experience across all shopping channels will require significant business restructuring embracing people, processes, technology and external partners. Instead of organizing the business around different channels, retailers need to be completely consumer centric to provide a superior customer experience based on choice, cost, convenience and consistency. Omni-channel retailers need to organize their business around the consumer, not channels CONSUMER Once implemented, an omni-channel approach has potential to provide retailers with significant benefits including an increase in sales through enhanced availability and responsiveness and a stronger brand reputation based on providing a superior customer experience. In fact, in today s digital world, brand reputation is more at risk than ever before if retailers fail to meet increasingly demanding customer expectations.

7 The global omni-channel revolution 7 3 Logistics will become an even more important source of differentiation Logistics is already recognized as a differentiator for retailers but the transition to omni-channel retailing will reinforce this because efficient logistics will be essential for retailers to provide a high level of service across all their channels, whilst simultaneously enabling them to take advantage of any synergies that may exist between them, such as using the store network for fulfilment, click and collect or handling returns. become a more significant component in fulfillment because consumers often consider it a more convenient and consistent method of fulfillment than home delivery. Many retailers offering click and collect are now introducing collection from a wider range of locations, such as mainline or underground train stations, airports and convenience stores. This choice is attractive to customers but introduces more challenges for retailers. Fulfillment is critical to any omni-channel operation and is increasingly recognized as a source of competitive advantage. In the early days of e-commerce, the competition between retailers was largely based around delivery reliability but in more mature markets retailers are increasingly competing on the basis of time. For example, Amazon has recently gained a patent for anticipatory shipping, to compress the order fulfillment time 2 and in the UK it has launched a Sunday delivery service to Amazon Prime members in seven cities to speed delivery in these markets. However, while speed of delivery is important it is not the only consideration, as customers also value convenience and delivery reliability. Click and collect is rapidly growing in certain countries and will Returns can be hugely challenging, and for some retailers their customers are becoming their biggest suppliers. Returns may be as high as 50% of online orders in retail sectors such as apparel and while the customer wants a convenient and low cost service with a quick refund or replacement, retailers need to reduce costs and maximize the value of returned items. The key to this is to focus on the value curve for returned products. Typically, a product s value and relative handling costs determine its final disposition on this curve. This is an area that presents many retailers with an opportunity to improve efficiency. These logistics challenges will have significant implications for retailers real estate including the configuration of retail store portfolios and distribution networks. The challenge of returns processing the key is to focus on the value curve Product value and relative handling costs determine final disposition High Margin Recovery Source: IForce Scrap Charity Recycle Jobber /Auction Return to Web and vendor Sales Outlet Return to stock Low Margin Recovery 2 In this system Amazon says it may ship products it expects customers to want, based on previous orders and other factors, to a holding position until an order is actually placed.

8 8 The global omni-channel revolution 4 Different countries pose different challenges Although omni-channel retailers face similar general challenges around the world, including stock availability, visibility, responsiveness and fulfillment, different countries pose different specific challenges, reflecting variations in technology and in the way people shop, pay for and expect to receive (and return) goods. Levels of internet penetration vary significantly around the world as does how people access the internet. In some countries, such as China, internet access is more mobile-driven, while in others, including the US currently, it is more desktop-based. The uptake of new technologies with potential to shape e-commerce and consumer behavior, such as wearable technologies and 3D printing, is also highly variable. Beyond technology, these differences are highlighted in numerous ways. For example, consumers in different countries have different preferred payments systems: in India, cash on delivery is widely used, in Brazil payment by instalment is often preferred and in Russia cash rather than card is preferred. more significant in last mile fulfilment, but click and collect is less common in the US and not yet a significant feature of the Chinese market. The significance and growth potential of online grocery also varies widely. Currently this is relatively small in the US (under 1%) compared with the UK (approaching 5%), but both markets are expected to see strong growth in online grocery sales. The quality of the logistics infrastructure in different countries is also highly variable as is the presence of major logistics operators and the quality of local postal services, including the ability to track purchases and manage returns. In some countries where the logistics infrastructure is relatively undeveloped, retailers may need to build their own warehouses and delivery networks, often with the support of logistics service providers. In China, for example, market leader Alibaba is partnering with parcel delivery companies to develop a warehouse and logistics network to make 24-hour deliveries possible nationwide 3. How orders are fulfilled also varies widely. For example, in the UK and France click and collect rather than home delivery is becoming 3 DHL Supply Chain Matters. E-tailing in emerging markets: The last-mile challenge

9 The global omni-channel revolution 9 Required actions - real estate alignment and re-configuration The transition to omni-channel retail requires a complete transformation of the business embracing people, processes and technology, but the reconfiguration of real estate is a critical part of this change. Retailers need to ensure that their real estate is fully aligned with their omni-channel supply chain strategy and, if not, restructure their retail and distribution real estate to stay competitive. As sales migrate from conventional to digital channels, most retailers will need less physical retail space but our research suggests that stores will remain at the center of retail operations for most retailers as they integrate physical and digital experiences to provide an interactive and all inclusive in-store experience 4. As a result, stores will become increasingly important in terms of delivering a superior customer experience to shoppers, for example by being places where consumers can learn about and experiment with products and engage with knowledgeable staff. In addition, stores will increasingly be part of fulfillment operations, either by supporting click and collect, or by providing a channel for fulfilling online orders or for receiving returns of online purchases. In this respect, the growth of omni-channel will blur the distinction between shops and distribution centers, and retailers will have to leverage all their real estate to maximize advantage. As retailers expand online they will require additional logistics facilities. For example: Retailers seeking to expand their e-commerce operations internationally may need to establish additional fulfillment facilities and local return processing facilities to provide the expected level of customer service. As online grocery expands, retailers in this market will also need to acquire an appropriate logistics network to meet this growth - and in areas where sales densities are highest this is likely to be achieved most efficiently from dedicated fulfillment centers rather than stores. Retailers seeking to provide faster delivery times, or even a same day service, may need a network of logistics facilities to provide quick response times to the major urban areas in the markets they are serving, as Amazon is developing in the US. In many respects the specification and internal layout of facilities that retailers will require for omni-channel logistics will be different from those that service stores because of the different types of operations undertaken and the different vehicle types employed. From a distribution network perspective, retailers need to ensure that they have appropriate facilities to support their supply chain objectives and, or, an appropriate logistics partner that can help them in this respect. This means that retailers need to decide how to structure their distribution networks to service their different channels, products and geographical areas and to decide whether to manage their facilities themselves or to use third party logistics operators on either a dedicated or shared user basis. For example, whereas store orders typically involve pallet and case quantities, online orders usually involve individual items that have to be individually packed prior to distribution. In addition, with store replenishment delivery is usually undertaken by articulated trailers or rigid vehicles whereas with e-fulfillment smaller vehicles or vans may be used. Retailers also need to plan for processing returns and decide whether to do this within their fulfillment centers, in dedicated facilities or to out outsource this a 4 JLL (2014), Redefining Retail Places. The role of physical space in an increasingly virtual world

10 10 The global omni-channel revolution third party logistics operator. These considerations may affect the shape and height of the building (length, width and height), the number and type of doors required and the external yard space especially. Given the speed with which the retail landscape is evolving, retailers need to plan their distribution networks and buildings with flexibility in mind, so that these can respond to changes in consumer demand. In some situations it may be appropriate for retailers to pass responsibility for order fulfillment upstream to their wholesalers or suppliers with the result that orders are sent direct to customers bypassing the retailer s distribution network entirely. This practice, known as drop shipping is a growing trend, which has been facilitated by improvements in IT infrastructure and supplier collaboration. This is often difficult with real estate, because buildings and networks are difficult to change quickly, a factor that often leads retailers to work with a logistics partner particularly to cover peak periods in sales. An omni-channel logistics model Retailer Store RDC Retail Store 3PL Supplier goods warehouse e-fulfillment center Regional collection center Ground sort hub Parcel delivery center Source: JLL, 2014

11 The global omni-channel revolution 11 Conclusion The transition to omni-channel retail challenges the logistics operations of retailers and requires a total transformation of their supply chains in order to provide the choice, low cost, convenience and consistency of service that consumers demand. Going forward, retail supply chains must be organized around the consumer, not around channels, and they need to be increasingly agile and innovative to respond to volatile consumer demand. In the emerging omni-channel world of everywhere commerce, supply chain optimization will become even more important for retail success and the brand reputation of retailers. Retailers must ensure that their real estate is fully aligned to support their omni-channel supply chain strategy. As a result, having the right physical real estate, retail and distribution, in the right locations with the flexibility to change will remain critical success factors for retailers even in an increasingly virtual world.

12 JLL contacts The best way to learn more about how we can deliver real value to you and your organization is to talk to one of our experts. We look forward to hearing from you. AMERICAS Craig Meyer President - Logistics & Industrial +1(424) craig.meyer@am.jll.com Kris Bjorson Head of Retail/e-commerce Distribution +1(773) kris.bjorson@am.jll.com Rich Thompson Head of Supply Chain & Logistics Solutions +1(773) rich.thompson@am.jll.com EMEA Philip Marsden EMEA Head of Logistics & Industrial +44 (0) philip.marsden@eu.jll.com Guy Gueirard EMEA Director of Logistics & Industrial guy.gueirard@eu.jll.com ASIA PACIFIC Michael Fenton Head of Industrial Australia michael.fenton@ap.jll.com Stuart Ross Head of Industrial China stuart.ross@ap.jll.com RESEARCH Jon Sleeman Director EMEA Logistics & Industrial Research +44 (0) jon.sleeman@eu.jll.com Aaron L. Ahlburn Senior Vice President Director of Research, Industrial & Retail, Americas aaron.ahlburn@am.jll.com December 2014 COPYRIGHT JONES LANG LASALLE IP, INC This report has been prepared solely for information purposes and does not necessarily purport to be a complete analysis of the topics discussed, which are inherently unpredictable. It has been based on sources we believe to be reliable, but we have not independently verified those sources and we do not guarantee that the information in the report is accurate or complete. Any views expressed in the report reflect our judgment at this date and are subject to change without notice. Statements that are forward-looking involve known and unknown risks and uncertainties that may cause future realities to be materially different from those implied by such forward-looking statements. Advice we give to clients in particular situations may differ from the views expressed in this report. No investment or other business decisions should be made based solely on the views expressed in this report.

Viewpoint on the Canadian Retailing Sector

Viewpoint on the Canadian Retailing Sector on the Canadian Retailing Sector August 2014 E-commerce Growth Opportunities in a Changing Retail Environment The traditional retail model is changing at a rapid pace in Canada and as a consequence, retailers

More information

White paper. Cross-border e-commerce: Rethinking distribution networks. www.landmarkglobal.com

White paper. Cross-border e-commerce: Rethinking distribution networks. www.landmarkglobal.com White paper Cross-border e-commerce: Rethinking distribution networks White Paper. Cross-border e-commerce: Rethinking distribution networks 2 Table of content Cross-border e-commerce is on the up 3 Evolution

More information

NRF 2015 Global Ecommerce: It s a Small World After All

NRF 2015 Global Ecommerce: It s a Small World After All NRF 2015 Global Ecommerce: It s a Small World After All #nrf15 @FitForCommerce @PitneyBowesEcommerce FitForCommerce is a consultancy founded to help online and omnichannel businesses figure out what they

More information

E-retailing Project. E-retailing - An Exciting Opportunity for the Logistics Sector

E-retailing Project. E-retailing - An Exciting Opportunity for the Logistics Sector E-retailing Project E-retailing - An Exciting Opportunity for the Logistics Sector May 2012 Goodman E retailing Research Report About Transport Intelligence Headquartered in the UK, Ti is one of the world

More information

The Global E-Commerce Gold Rush How Retailers Can Find Riches Overseas

The Global E-Commerce Gold Rush How Retailers Can Find Riches Overseas The Global E-Commerce Gold Rush How Retailers Can Find Riches Overseas By Joanne Bethlahmy, Bharat Popat, and Paul Schottmiller E-commerce is going global as retailers from around the world take advantage

More information

Cross-border ecommerce

Cross-border ecommerce Cross-border ecommerce Opening doors for Victorian businesses around the world ecommerce into China 9 March 2016 Charles Thompson General Manager, International Australia Post StarTrack Group A changing

More information

White paper. Outsourcing e-commerce logistics: pros and cons. www.landmarkglobal.com

White paper. Outsourcing e-commerce logistics: pros and cons. www.landmarkglobal.com White paper Outsourcing e-commerce logistics: pros and cons. White Paper. Outsourcing e-commerce logistics: pros and cons. 2 Contents Introduction 3 The need for e-fulfillment warehouses 4 State of the

More information

Global e-commerce Logistics 2016

Global e-commerce Logistics 2016 Global e-commerce Logistics 2016 Ti s annual analysis and market overview of the global e-commerce logistics industry. The report contains Ti s bespoke market size and forecasting data, as well as overviews

More information

Making Leaders Successful Every Day

Making Leaders Successful Every Day Making Leaders Successful Every Day Succeeding In Global ecommerce Forrester Research Benjamin Ensor Research Director, ebusiness & Channel Strategy March 13, 2013 For internal use only Agenda What s the

More information

Retail 2020 Challenges: Collaborating for Growth through Supply Chain Efficiencies. Jeff Holmes Managing Director, Retail and Consumer PwC

Retail 2020 Challenges: Collaborating for Growth through Supply Chain Efficiencies. Jeff Holmes Managing Director, Retail and Consumer PwC Retail 2020 Challenges: Collaborating for Growth through Supply Chain Efficiencies Jeff Holmes Managing Director, Retail and Consumer www.pwc.com Retail 2020: Redefining Supply Chain Collaboration to Drive

More information

THE EMERGENCE OF OMNICHANNEL IN B2B HOW TO SURVIVE AND WIN

THE EMERGENCE OF OMNICHANNEL IN B2B HOW TO SURVIVE AND WIN THE EMERGENCE OF OMNICHANNEL IN B2B HOW TO SURVIVE AND WIN APRIL 2015 Richard Balaban Michael Ryba The online channel is becoming increasingly important in B2B transactions 1 Website traffic and the number

More information

OMNICHANNEL OPERATIONS BRANCHING OUT IN THE NEW RETAIL ECOSYSTEM

OMNICHANNEL OPERATIONS BRANCHING OUT IN THE NEW RETAIL ECOSYSTEM OMNICHANNEL OPERATIONS BRANCHING OUT IN THE NEW RETAIL ECOSYSTEM OMNICHANNEL OPERATIONS While e-commerce sales accounted for just 8% of retail sales in the US in 2013 and 2014, cross-channel retail contributes

More information

www.footfall.com +44 (0) 121 711 4652 ARE CLICKS CRUSHING BRICKS? Ecommerce and the digital influence on bricks-and-mortar retail

www.footfall.com +44 (0) 121 711 4652 ARE CLICKS CRUSHING BRICKS? Ecommerce and the digital influence on bricks-and-mortar retail www.footfall.com +44 (0) 121 711 4652 ARE CLICKS CRUSHING BRICKS? Ecommerce and the digital influence on bricks-and-mortar retail Rumours of the store s death are greatly exaggerated Traditional retail

More information

How to sell on Amazon US. www.salesupply.com. Copyright 2008-2015 Salesupply AG, All rights reserved

How to sell on Amazon US. www.salesupply.com. Copyright 2008-2015 Salesupply AG, All rights reserved How to sell on Amazon US www.salesupply.com 1 Introduction The US e-commerce market with its $456bn annual turnover and 196 million online shoppers is ranging at the global top. It is also a market which

More information

How To Be Successful In An Omni Channel World

How To Be Successful In An Omni Channel World Global Retail & Consumer Goods CEO Survey: The Omni-Channel Fulfillment Imperative PwC CEO survey finds rising confidence in revenue growth in 2015, but only 19% of top retailers say they can fulfill omni-channel

More information

9 Million SKUs and counting

9 Million SKUs and counting OMNI-CHANNEL TRACK 9 Million SKUs and counting Agenda History of Online Grocery Fulfillment Market Trends Types of Online Grocery Fulfillment Click & Collect (personal shopper) Home Delivery (from store)

More information

ecommerce Industry Outlook 2016 Satisfying shoppers who want anything, anywhere, anytime!

ecommerce Industry Outlook 2016 Satisfying shoppers who want anything, anywhere, anytime! ecommerce Industry Outlook 2016 Satisfying shoppers who want anything, anywhere, anytime! Here s to a fantastic 2016! 2016 will be another amazing year for the ecommerce industry, as consumers increasingly

More information

WORLDWIDE RETAIL ECOMMERCE SALES: EMARKETER S UPDATED ESTIMATES AND FORECAST THROUGH 2019

WORLDWIDE RETAIL ECOMMERCE SALES: EMARKETER S UPDATED ESTIMATES AND FORECAST THROUGH 2019 WORLDWIDE RETAIL ECOMMERCE SALES: EMARKETER S UPDATED ESTIMATES AND FORECAST THROUGH 2019 Worldwide retail sales including in-store and internet purchases will surpass $22 trillion in 2015, up 5.6% from

More information

GLOBAL B2C E-COMMERCE DELIVERY 2015

GLOBAL B2C E-COMMERCE DELIVERY 2015 PUBLICATION DATE: OCTOBER 2015 PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-8 TABLE OF CONTENTS I PAGE 9 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 10 METHODOLOGY I PAGE 11RELATED REPORTS I PAGE

More information

A Practical View of the Chinese Online Market for Food and Beverages

A Practical View of the Chinese Online Market for Food and Beverages A Practical View of the Chinese Online Market for Food and Beverages Presented by Zo Liang SVP of Operation & Co- Founder Pipex Australia 1 Today Cover 01 02 03 My Story Online Market in China Now Food

More information

Omni-Channel Logistics

Omni-Channel Logistics Omni-Channel Logistics ecommerce has entered the mainstream in force, with the Global ecommerce market now standing at over $1 trillion - so retailers who ignore this growing market segment do so at their

More information

Buy anywhere, Fulfill anywhere

Buy anywhere, Fulfill anywhere Buy anywhere, Fulfill anywhere Considerations for Omni-Channel Retail Supply Chain David Hogg, Commerce Solutions Leader Europe October 15 th, 2014 1 1 Customer demands are driving supply chain developments

More information

November. Summary: Global Payments

November. Summary: Global Payments November 2014 Executive Summary: Global Payments Global Payment Growth Fueled by Cross-Border and Mobile Commerce By Tim Parry Global ecommerce is expected to top $1.25 trillion U.S. by the end of 2014,

More information

Localize to Globalize: Your Next Growth Frontier

Localize to Globalize: Your Next Growth Frontier Localize to Globalize: Your Next Growth Frontier Sushant Mantry, Vice President Group Logistics, Singapore Post 13 th October 2015 Quick introduction to Singapore Post and Quantium Solutions International

More information

Lead the Retail Revolution.

Lead the Retail Revolution. Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,

More information

End of the Line The future logistics challenges of production and multi-channel retailing

End of the Line The future logistics challenges of production and multi-channel retailing End of the Line The future logistics challenges of production and multi-channel retailing Launch Global E-Tailing 2025 Workshop 2 Berlin, May 20, 2014 Prof. Dr.-Ing. Katja Windt, School of Engineering

More information

E-Fulfillment Trends Report

E-Fulfillment Trends Report E-Fulfillment Trends Report This report explores best practices, common challenges and emerging trends in e-fulfillment nationwide. 2012 Saddle Creek Logistics Services n All Rights Reserved Overview E-commerce

More information

Top 10 Issues to Consider When Evaluating a Multi-Channel Management Platform. Steve Weber President and CEO sweber@nchannel.com

Top 10 Issues to Consider When Evaluating a Multi-Channel Management Platform. Steve Weber President and CEO sweber@nchannel.com Top 10 Issues to Consider When Evaluating a Multi-Channel Management Platform W ritten by Steve Weber President and CEO sweber@nchannel.com If you're evaluating multi-channel strategies to expand your

More information

International ecommerce with dealer-integration. Shaun Moores General Manager Shopatron Europe smoores@shopatron.com

International ecommerce with dealer-integration. Shaun Moores General Manager Shopatron Europe smoores@shopatron.com International ecommerce with dealer-integration Shaun Moores General Manager Shopatron Europe smoores@shopatron.com Agenda The International Opportunity Why haven t many Brands readily embraced international

More information

The Evolution of Online Travel. Angelo Rossini Euromonitor International

The Evolution of Online Travel. Angelo Rossini Euromonitor International The Evolution of Online Travel Angelo Rossini Euromonitor International THE ONLINE TRAVEL REVOLUTION THE INTERNET BECOMES MOBILE GEOSOCIAL NETWORKS AND SOLOMO TOWARDS A NEW BUSINESS MODEL EMERGING TRENDS

More information

Embracing Internet plus - Strategic partnership between leading retail players

Embracing Internet plus - Strategic partnership between leading retail players China Retail Embracing Internet plus - Strategic partnership between leading retail players The cases of Alibaba and Suning Commerce / JD.com and Yonghui Superstores August 2015 1 Introduction Competitive

More information

OMNICHANNEL LOGISTICS COUNTERING AMAZON

OMNICHANNEL LOGISTICS COUNTERING AMAZON OMNICHANNEL LOGISTICS COUNTERING AMAZON OMNICHANNEL LOGISTICS Now in its teenage years, e-commerce continues to barrel along a path of exponential growth, finding new ways to reach shoppers and expanding

More information

Distribution in China The rise of O2O and its implications

Distribution in China The rise of O2O and its implications Distribution in China The rise of O2O and its implications November 2014 2 Introduction Distribution in China - The rise of O2O and its implications / November 2014 On China s Singles Day, a festival celebrating

More information

ecommerce and the Developing World

ecommerce and the Developing World Global Payments Summit Singapore -- June 6, 2013 ecommerce and the Developing World Niki Manby Head of Emerging Product & Innovation, APCEMEA Visa Inc. @NikiManby Notice of Disclaimer Case studies, statistics,

More information

2012 State of B2B E-Commerce

2012 State of B2B E-Commerce 2012 State of B2B E-Commerce Executive Summary As digital commerce has transformed all commerce over the last decade, customers have been offered increasing control over their buying experience. Ease of

More information

Specialising. in Success: Five Portraits in Omni-Channel Specialty Retail

Specialising. in Success: Five Portraits in Omni-Channel Specialty Retail Specialising in Success: Five Portraits in Omni-Channel Specialty Retail Omni-Channel Means Using Everything You Have to Gain and Keep Customers Sporting Goods Brand loyalty drives success in specialty

More information

Accenture NewsPage Distributor Management System: The engine behind your business

Accenture NewsPage Distributor Management System: The engine behind your business Accenture NewsPage Distributor Management System: The engine behind your business 2 Understanding the market The emerging markets are large and complex with thousands of distributors, millions of outlets,

More information

TOP RETAILERS TAKE ECOMMERCE GLOBAL

TOP RETAILERS TAKE ECOMMERCE GLOBAL TOP RETAILERS TAKE ECOMMERCE GLOBAL Retailers are Driving Global Ecommerce Success THE GLOBAL ECOMMERCE MARKET CONTINUES TO GROW AT A RAPID PACE. AND DEMANDWARE CUSTOMERS ARE SEIZING THE OPPORTUNITY. Opportunity

More information

Accenture NewsPage Sales Force Automation: Empower your people

Accenture NewsPage Sales Force Automation: Empower your people Accenture NewsPage Sales Force Automation: Empower your people 2 Understanding the market Your people are your most important business asset. But, with hundreds of staff, serving thousands of small retailers,

More information

Opportunities in Cross-Border ecommerce

Opportunities in Cross-Border ecommerce Thomas Baldry Senior Vice President Global Mail Germany Opportunities in Cross-Border ecommerce 14th Königswinter Seminar on Postal Economics Königswinter, 26 th November 2013 esubstitution A bright Future?

More information

OMNICHANNEL OPERATIONS: TWO STEPS TO SURVIVE AND WIN

OMNICHANNEL OPERATIONS: TWO STEPS TO SURVIVE AND WIN OMNICHANNEL OPERATIONS: TWO STEPS TO SURVIVE AND WIN INTRODUCTION While e-commerce sales accounted for just eight percent of retail sales in the US in 2013 and 2014, cross-channel or web-impacted retail

More information

HOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES

HOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES HOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES Intro According to a recent market study on be the main driver of total retail sales Embracing mobility the state of the retail sector that

More information

May 2015. Why Omnichannel Fulfillment is Crucial for ecommerce?

May 2015. Why Omnichannel Fulfillment is Crucial for ecommerce? May 2015 Why Omnichannel Fulfillment is Crucial for ecommerce? CONTENT Editorial... 3 1. What is Omnichannel Fulfillment?... 4 2. The Role of ecommerce in the Fulfillment Business... 5 3. Challenges for

More information

The Future of E-Commerce: The Latest Trends and their Impact on Web and Omni-Channel Retailing

The Future of E-Commerce: The Latest Trends and their Impact on Web and Omni-Channel Retailing The Future of E-Commerce: The Latest Trends and their Impact on Web and Omni-Channel Retailing Kim Baudry, Market Development Director, North America, Dematic (USA) The next 45 minutes!! Retailing 360

More information

METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY.

METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY. METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY. We aim to better prepare brands for the future of retail. So for the second consecutive

More information

Managing Growth in an Omni-Channel World

Managing Growth in an Omni-Channel World Managing Growth in an Omni-Channel World October 15, 2015 Marc Kalman Breaking the Mold of Outdated ERPs 1 What We Will Cover What is Omni-Channel? Market Challenges Save the Sale Turning to the Supply

More information

April EXECUTIVE SUMMARY: GLOBAL PAYMENTS

April EXECUTIVE SUMMARY: GLOBAL PAYMENTS April 2015 EXECUTIVE SUMMARY: GLOBAL PAYMENTS EXECUTIVE SUMMARY: GLOBAL PAYMENTS Relevant Payment Methods Improve Customer Experience BY BRIAN KELLY G lobal ecommerce is forecast to continue its extraordinary

More information

THE DIGITAL CONSUMER S JOURNEY IN THE WESTERN EUROPE GROCERY MARKET

THE DIGITAL CONSUMER S JOURNEY IN THE WESTERN EUROPE GROCERY MARKET THE DIGITAL CONSUMER S JOURNEY IN THE WESTERN EUROPE GROCERY MARKET Copyright 2014 The Nielsen Company 1 CONTENTS EXECUTIVE SUMMARY... 03 WESTERN EUROPE S ONLINE GROCERY LANDSCAPE... 05 A NEW BATTLEFIELD...10

More information

Investec India Digital Media & E-Commerce Building momentum in a rapidly evolving market

Investec India Digital Media & E-Commerce Building momentum in a rapidly evolving market Investec India Digital Media & E-Commerce Building momentum in a rapidly evolving market Why India? Demographic Headwinds all point towards colossal growth By 2030, India will be the 3 rd largest economy

More information

Enriching In-Store Experience with Analytics

Enriching In-Store Experience with Analytics Enriching In-Store Experience with Analytics Arun Kumar, General Manager & Global Head of Retail Consulting Practice, Wipro Ltd. www.wipro.com Balakrishna Parankusam Venkata, Principal Consultant, Retail

More information

FULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING

FULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING FULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING Creating the supply chain visibility, accuracy, control and flexibility retailers need to meet the demanding fulfillment expectations of the

More information

B2B ecommerce Selling Online Isn t Just for Retailers Ryan Burnham k-ecommerce

B2B ecommerce Selling Online Isn t Just for Retailers Ryan Burnham k-ecommerce B2B ecommerce Selling Online Isn t Just for Retailers Ryan Burnham k-ecommerce OUR COMMITMENT TO THE COMMUNITY 1,500+ CLIENTS IN 15 COUNTRIES k-ecommerce YOUR ONLINE BUSINESS PARTNER ecommerce built for

More information

The Changing Landscape of B2B ecommerce

The Changing Landscape of B2B ecommerce The Changing Landscape of B2B ecommerce For years, ecommerce was a B2C game a channel best suited for consumer brands and retail transactions. Several recent studies and some major shifts in buyer behavior,

More information

Retail Supply Chain Reboot: Agilely Facing the Unknown. by Mirko Martich

Retail Supply Chain Reboot: Agilely Facing the Unknown. by Mirko Martich Retail Supply Chain Reboot: Agilely Facing the Unknown by Mirko Martich Are retailers winning the customer experience battle but losing the profitably war? As more companies increase their investments

More information

Amdocs Multichannel Selling Solution

Amdocs Multichannel Selling Solution Amdocs Multichannel Selling Solution Are Your Sales Channels Geared to Maximize Your Revenue? Most consumers use multiple sales channels when buying a new phone, device or package. While more and more

More information

GETTING TO OMNI CHANNEL

GETTING TO OMNI CHANNEL GETTING TO OMNI CHANNEL Our team of experienced professionals with unique specialty knowledge can guide you to achieving your omni channel objectives The only new source of sales growth The biggest opportunity

More information

The State of E-Commerce & Mexico s Potential

The State of E-Commerce & Mexico s Potential The State of E-Commerce & Mexico s Potential Scott D. Smith Chief Commercial Officer ModusLink July 31, 2015 Introduction Scott D. Smith Chief Commercial Officer, ModusLink 30 years of logistics and supply

More information

Designing an Automated, Omni-Channel Fulfillment Center: Key Considerations for Multi-Channel Retailers

Designing an Automated, Omni-Channel Fulfillment Center: Key Considerations for Multi-Channel Retailers Designing an Automated, Omni-Channel Fulfillment Center: Key Considerations for Multi-Channel Retailers INTRODUCTION U.S. e-commerce retail sales in 2013 were estimated to have exceeded $262 billion, marking

More information

Daniela Cavinatto, Operations Director, Direct to Consumer, Lego

Daniela Cavinatto, Operations Director, Direct to Consumer, Lego A N E T A I L D E L I V E R Y R E P O R T 2 ETAIL DELIVERY BRINGS DEFINITIVE INSIGHTS ON HOW TO LEVERAGE OPERATIONS AS A COMPETITIVE ADVANTAGE TO ANY ORGANISATION SEEKING A TRULY OMNI- CHANNEL APPROACH

More information

Whitepaper Online Selling in China in 3 Easy Steps

Whitepaper Online Selling in China in 3 Easy Steps Whitepaper Online Selling in China in 3 Easy Steps www.salesupply.com Copyright 8-2015 Salesupply AG, All rights reserved Introduction China is at present the world s second largest economy and the EU

More information

Global ecommerce Expansion: Opportunities and Threats in Beauty, Fashion, FMCG and Luxury. A Benchmarking Report

Global ecommerce Expansion: Opportunities and Threats in Beauty, Fashion, FMCG and Luxury. A Benchmarking Report Global ecommerce Expansion: Opportunities and Threats in Beauty, Fashion, FMCG and Luxury A Benchmarking Report Executive Summary In a time of unprecedented growth in ecommerce, companies are increasingly

More information

The Dorchester Breakfast. Snowdon Tate Supply Chain Event

The Dorchester Breakfast. Snowdon Tate Supply Chain Event The Dorchester Breakfast Snowdon Tate Supply Chain Event Speakers Transcripts London October 2014 Neil Ashworth, CEO of Collect+ and Chair of the Chartered Institute of Logistics & Transport In any discussion

More information

The Hurdles Facing Today s Online Merchants

The Hurdles Facing Today s Online Merchants Digital River World Payments Survey Report The Hurdles Facing Today s Online Merchants BlueHornet.com Background At the 2011 E-Commerce Payments & Risk Conference hosted by the Merchant Risk Council (MRC)

More information

CROSS BORDER E-COMMERCE OVERVIEW, CHALLENGES AND FUTURE TRENDS

CROSS BORDER E-COMMERCE OVERVIEW, CHALLENGES AND FUTURE TRENDS PUBLIC CROSS BORDER E-COMMERCE OVERVIEW, CHALLENGES AND FUTURE TRENDS 6 th International Cold Chain Management Congress 2016 Dr. Frank Josefiak Senior Expert Global e-commerce Services 6.-7. June 2016

More information

Planning for Europe. Tony Stockil, CEO, Javelin Group. ecommerce Futures, 5 th February 2014

Planning for Europe. Tony Stockil, CEO, Javelin Group. ecommerce Futures, 5 th February 2014 Planning for Europe Tony Stockil, CEO, Javelin Group ecommerce Futures, 5 th February 2014 Javelin Group: planning & implementing omni-channel transformation 2 180 people focused on omni-channel strategies

More information

The Future of ecommerce in Communications:

The Future of ecommerce in Communications: The Future of ecommerce in Communications: Buying and Selling Infrastructure Services Online www.epsilontel.com ecommerce in Communications ecommerce is most often associated with brands like Alibaba,

More information

ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE

ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE Creating the Optimal Omni-Channel Experience Companies with the strongest omni-channel customer engagement strategies

More information

MARKETPLACES. be seen. CHANNELADVISOR MARKETPLACES WILL ENABLE YOU TO: And Many More

MARKETPLACES. be seen. CHANNELADVISOR MARKETPLACES WILL ENABLE YOU TO: And Many More DATA SHEET be seen. MARKETPLACES Amazon, ebay and other marketplaces like Jet.com, Newegg and Sears account for a growing portion of global online retail sales. Online retailers of all sizes are recognizing

More information

It Takes Software to Thrive in an Omni-Channel World. Track 4 Session 2

It Takes Software to Thrive in an Omni-Channel World. Track 4 Session 2 It Takes Software to Thrive in an Omni-Channel World Track 4 Session 2 Eric Lamphier Senior Director, Product Management Manhattan Associates elamphier@manh.com 678-597-7176 www.manh.com 2 Abstract Regardless

More information

Omni-Channel Crimsonwing White Paper. August 2014

Omni-Channel Crimsonwing White Paper. August 2014 Omni-Channel Crimsonwing White Paper August 2014 1 Contents 03 Introduction 04 What is Omni-Channel Retail? 05 Challenging Pure-Play retailers 06 Examples of Omni-Channel Success 07 Omni-Channel is more

More information

ASDA ecommerce Scaling EDLP in a Disrupted World. Presented by: Stephen Mader, Vice President June 2015 OmniChannel Retailing Forum - Poland

ASDA ecommerce Scaling EDLP in a Disrupted World. Presented by: Stephen Mader, Vice President June 2015 OmniChannel Retailing Forum - Poland ASDA ecommerce Scaling EDLP in a Disrupted World Presented by: Stephen Mader, Vice President June 2015 OmniChannel Retailing Forum - Poland Our Core Capabilities 2 Each Kantar Retail solution is a powerful

More information

IBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1

IBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management Order management in the cloud IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management is a solution that delivers strategy,

More information

Meeting the Multi-channel Distribution Challenge

Meeting the Multi-channel Distribution Challenge Meeting the Multi-channel Distribution Challenge July 2013 Sponsored by: Conducted by: On behalf of: Introduction Distribution is one of the fastest-changing processes in the world of logistics. With the

More information

Business to Consumer Impact on Urban Freight. Chuck Holland, UPS Vice President, Industrial Engineering

Business to Consumer Impact on Urban Freight. Chuck Holland, UPS Vice President, Industrial Engineering Business to Consumer Impact on Urban Freight Chuck Holland, UPS Vice President, Industrial Engineering Evolution Messenger Retail Common Carrier Global Air Technology Logistics Founded in Seattle, WA in

More information

LOGISTICS & SUPPLY CHAIN MANAGEMENT

LOGISTICS & SUPPLY CHAIN MANAGEMENT LOGISTICS & SUPPLY CHAIN MANAGEMENT Part 3 Designing Distribution Networks C O R R A D O C E R R U T I The Role Capitolo I. of Il concetto Distribution di strategia in the Supply Chain Distribution: the

More information

Magento Commerce Overview

Magento Commerce Overview Magento Commerce Overview November 4, 2015 2015 Magento Commerce, Inc. All rights reserved. The New Magento Commerce Leading platform for open commerce innovation digital to in-store experiences Open,

More information

Make the Leap from ecommerce to Omni- Channel

Make the Leap from ecommerce to Omni- Channel Iaodesign/Shutterstock An ecommerce platform is the foundation for a successful Omni- Channel business model arvato Systems North America 6 East 32nd Street, New York, New York 10016 United States All

More information

Deutsche Post DHL Group to foster global growth through pioneering innovation approach

Deutsche Post DHL Group to foster global growth through pioneering innovation approach Deutsche Post DHL Group to foster global growth through pioneering innovation approach DHL Innovation Center redesigned to speed development of game-changing new services and collaboration with customers

More information

Mastering Retail Systems of Engagement. Engage your customer like never before

Mastering Retail Systems of Engagement. Engage your customer like never before Mastering Retail Systems of Engagement Engage your customer like never before The Retail Transformation The Equipped Customer Consumers demand to access information anytime, anywhere is posing challenges

More information

Digital Technology Renders Traditional Supply Chain Models Obsolete. Organization. Control Points

Digital Technology Renders Traditional Supply Chain Models Obsolete. Organization. Control Points Digital technology is disrupting traditional operations and now every business is a digital business. The impact on supply chain management is particularly great. Businesses cannot unlock the full potential

More information

Payment Acceptance Strategies in a Global Ecommerce Environment

Payment Acceptance Strategies in a Global Ecommerce Environment A division of Pivotal Payments Payment Acceptance Strategies in a Global Ecommerce Environment Presented by: Patrick Huynh, Senior Vice President, Client Solutions Introduction About GlobalOne GlobalOne

More information

Executive Summary In light of the i2010 initiative, the Commission has adopted initiatives to further develop the Single European Information Space a Single Market for the Information Society. However,

More information

DELIVERY LOGISTICS FOR EUROPEAN E-COMMERCE. AUTHORS Michael Lierow Matthieu Sarrat Sebastian Janssen

DELIVERY LOGISTICS FOR EUROPEAN E-COMMERCE. AUTHORS Michael Lierow Matthieu Sarrat Sebastian Janssen DELIVERY LOGISTICS FOR EUROPEAN E-COMMERCE AUTHORS Michael Lierow Matthieu Sarrat Sebastian Janssen The e-commerce industry in Western Europe is growing rapidly (e.g., revenue growth of 10-15 percent per

More information

E-shaping of the European Logistics Market

E-shaping of the European Logistics Market EUROPEAN COLLIERS LOGISTICS INTERNATIONAL WHITE WHITE PAPER PAPER Key Takeaways: > The e-commerce sector has a direct impact on the logistics market with the introduction of new distribution strategies

More information

White paper. Cart management: How to encourage your customer to complete their order. www.landmarkglobal.com

White paper. Cart management: How to encourage your customer to complete their order. www.landmarkglobal.com White paper Cart management: How to encourage your customer to complete their order Contents Introduction 3 Transparent costings: an absolute must 4 Free shipping and returns as a marketing tool 5 Making

More information

Lisa Byfield-Green Senior Retail Analyst, Online & Digital. 25 November 2015

Lisa Byfield-Green Senior Retail Analyst, Online & Digital. 25 November 2015 Lisa Byfield-Green Senior Retail Analyst, Online & Digital 25 November 2015 Today s presentation UK channel overview Drivers of growth Future trends Winning strategies for retailers / suppliers Source:

More information

- a bird s eye view of the optimum systems landscape

- a bird s eye view of the optimum systems landscape Cross channel fulfilment - a bird s eye view of the optimum systems landscape David Stocker Head of Business Development Supply Chain s architecture for cross channel fulfilment Real-time inventory visibility

More information

EPoS and Ecommerce Solutions for Independent Retailers

EPoS and Ecommerce Solutions for Independent Retailers EPoS and Ecommerce Solutions for Independent Retailers The future of independent retail is multi-channel. Successful independent retailers will need to have a real time, single view of customers, stock

More information

2013 Page 2. Ryan Scott Head of Emerging Markets Magento at ebay Enterprise

2013 Page 2. Ryan Scott Head of Emerging Markets Magento at ebay Enterprise 2013 Page 1 2013 Page 2 Ryan Scott Head of Emerging Markets Magento at ebay Enterprise Magento Company History Key Milestones Version 1.0 Launched Enterprise Edition Acquired by ebay Inc. #1 Platform Worldwide

More information

RETAIL MOVING ON CLOUD

RETAIL MOVING ON CLOUD s RETAIL MOVING ON CLOUD Page 1 Preface In the business of Technologically Transforming Retail Landscapes, CitiXsys Technologies has been involved in bringing valuable content to readers for some years

More information

Ahold s online strategy and ambition. Hanneke Faber. Chief Commercial Officer

Ahold s online strategy and ambition. Hanneke Faber. Chief Commercial Officer Ahold s online strategy and ambition Hanneke Faber Chief Commercial Officer 1 Contents Retail landscape Ahold s online strengths Ahold s online strategies for growth 2 Contents Retail landscape Ahold s

More information

Thought Leadership White Paper. Omni-channel transforms retail transactions

Thought Leadership White Paper. Omni-channel transforms retail transactions Thought Leadership White Paper Omni-channel transforms retail transactions Omni-channel transforms retail transactions Many consumers today cross channels inherently, often back and forth without even

More information

Consumer trends in online shopping and shipping

Consumer trends in online shopping and shipping Consumer trends in online shopping and shipping What today s consumers in the US and Europe are buying online, and how businesses can position themselves to capture this international market Introduction

More information

NRF RETAIL S BIG SHOW day 3 HIGHLIGHTS

NRF RETAIL S BIG SHOW day 3 HIGHLIGHTS NRF RETAIL S BIG SHOW day 3 HIGHLIGHTS DEBORAH WEINSWIG Executive Director Head Global Retail & Technology Fung Business Intelligence Centre deborahweinswig@fung1937.com New York: 646.839.7017 1 NRF RETAIL

More information

What s ahead for online grocery?

What s ahead for online grocery? What s ahead for online grocery? Growth forecast and implications October 2014 By Steve Bishop Co- founder and Managing Director, Brick Meets Click Brick Meets Click helps organizations understand, plan

More information

Enabling multi-channel retailers

Enabling multi-channel retailers Enabling multi-channel retailers European overview There is no question that European retailers have to respond to the rapid consumer adoption of digital technology, particularly given that internet adoption

More information

UK Government Information Economy Strategy

UK Government Information Economy Strategy Industrial Strategy: government and industry in partnership UK Government Information Economy Strategy A Call for Views and Evidence February 2013 Contents Overview of Industrial Strategy... 3 How to respond...

More information

The Rise of Omni-commerce and its reflections on Supply Chain Management

The Rise of Omni-commerce and its reflections on Supply Chain Management The Rise of Omni-commerce and its reflections on Supply Chain Management Erhan Musaoğlu Çağdaş Yıldız Büşra Kurt The Rise of Omni-commerce and its reflections on Supply Chain Management As of today it

More information

Omni-Channel Central Solutions

Omni-Channel Central Solutions Omni-Channel Central Solutions Let Your Network Do the Selling Our goal is to get the right product to the right customer at the right price and the right time. We selected Manhattan to be that core foundational

More information

The Future of E- commerce. Done By: Kenny Ong

The Future of E- commerce. Done By: Kenny Ong The Future of E- commerce 1 Done By: Kenny Ong Agenda: 1. Introduction 2. Industry Analysis 3. Forecasts 4. Implications 5. Emerging Tech 6. Conclusion 2 Introduction 3 Value Chain Analysis - Disintermediation

More information