1 Changing Landscape of Leadership in Canada: Taking Stock Bill Tholl President and CEO HealthcareCAN & Founding Executive Director Canadian Health Leadership Network
2 LEADS Booster shot : Then and Now? On the leadership front: COF and the HCIWG; HCC report. On the leadership policy front: Benchmarking study; Canadian Health Action Plan. On the research front: PHSI (1); PHSI (II) On the CHLNet front: New Strategic Plan & New ED; On the Leadership support front: LEADS Collaborative; LEADS 3.0 more to come from Dr. LEADS! AND merger to create HealthcareCAN
3 BRINGING LEADS TO LIFE from a gleam in the eye to reality! Facilitated Session Health PEI Shauna Fenwick and Bill Tholl leadersforlife consultants December 1, 2010
4 Strong leadership(is) an absolute necessity if meaningful transformation of our health system is to occur it is the foundation for other key enablers. Health Council of Canada, 2013 National Leadership Front: Then and now Federal gov t opts out (Dec. 12). CoF steps in (Jan 13). Creates HCIWG! Leading in Alice s world...
5 We need to move from innovation by accident to innovation by design Premier Ghiz (July 2012)
6 On the Leadership Research front in search of a better understanding of the importance of leadership to system redesign PHSI (I) and (II)
7 Timeline Where to Better from here? Leadership, Better Health Knowledge Mobilization & Next Steps Final Report September, 2014 National Deliberative Dialogue, March 2014 Cross-Case Analysis, Fall March 2014 Complete Cycle 3 Fall 2013 Cycles 1 & 2 of PAR Case selection, method, 2010 Initiation of project, 2009
8 Churn creates fragmentation of effort Someone gets excited about something and then they get fired or they move on and then the next new shiny thing comes up. (Clinicians)... have been disillusioned with this kind of approach for decades. We have the leadership capacity, but politicization doesn t allow us to row in the same direction.
9 PHSI (1): Key takeaways for decision makers: Leadership matters key to organizational and system performance (esp. primary care reform). Common leadership platform required LEADSpreferred or LEADS-compatible. Pan-Canadian Action Required leadership without ownership opportunity (CHLNet). Forces of fragmentation are winning system more disjointed; performance lacking (cite: most recent Commonwealth study) Missing Link distributed leadership and designated responsibilities. **Stay tuned for PHSI (2)
10 On the Leadership Policy Front Toward a Canada Health Leadership Action Plan? CHLNet leadership without
11 Despite our efforts, there is a skill gap Creating large scale change requires high levels of systems thinking, strategic thinking, visioning, engagement and selfleadership. The strategy that is being employed is insufficient; (change) just moves at a snail s pace 84% of all respondents say there is a small to large skill gap in leadership. CHLNet Benchmarking study
12 Benchmarking Results
13 Benchmarking Results
14 Toward a National Health Leadership Action Plan CHLNet is promoting greater coordination of leadership succession planning & talent management. It should link to Canada s reform agenda. Gone to CHW (June 14) Enroute to CDM (TBC) Current leadership culture needs a basic refresh. There is not a great value placed on health management and administration in this country.
16 Activity Plus ca change What s changed since Dec 2010? Much has changed! What hasn t changed? Health PEI Experiment seems to be working Contrast with other jurisdictions (e.g. AHS)
17 Activity LEADS as a Change Model: Aligning action Aligns action through a focus on results Achieve Results Aligns people and organizations through relationships Engage Others Develop Coalitions Outlines how to reassert alignment when change happens Lead Self Systems Transformation Clinicians Leaders Patients Managers Health PEI From a Caring Perspective...
18 Activity: Sharing the secrets of success Reflecting on your Health PEI experience over the past four years What do you think have been the critical success factors in helping PEI succeed in the Experiment? What advice might you offer other jurisdictions? What remains to be done in terms of taking Health PEI to the next level of performance?
19 The Merger! (1 +1 = 3)
20 Investing in an Integrated LEADS-based Curriculum of Courses Developing Leadership at All Levels: Modern Management Essentials Quality and Patient Safety Governance Development Program Integrated delivery channels: Topical Webinars every 3-4 weeks Flexible Learning Pathways Online/distance education
21 Partnerships Bring Learning to Life CPSI and Atlantic Health Quality Patient Safety Collaborative (AHQPSC) CPSO Hybrid IWK creo comprehensive research education online Accreditation Canada Integrated Quality Management
23 Thank you For more information About HealthcareCAN Contact:
24 LEADS Leadership as the "Source Code" for System and Organizational Performance Graham Dickson (PhD) Research Advisor, Canadian Society of Physician Executives, and Policy Advisor, Canadian Health Leadership Network Professor Emeritus, Royal Roads University
25 Approach A refresh on LEADS. LEADS as source code. Current research that validates LEADS. Who is using LEADS? How is LEADS being used?
26 A Refresh on LEADS
27 What is its evidence-base? Construct validity Two documented in-depth studies PHSI (CIHR/MHSRF) Face validity Appeal Utility
28 When, and why was LEADS developed? Leadership gap Fragmentation of effort : Three stages of development We are here
29 LEADS in a Caring Environment L Lead Self E Engage Others A Achieve Results D Develop Coalitions S Systems Transformation
30 LEADS clarifies the priorities for change... LEADS helps you answer these questions...in relation to your leadership challenge. R: What results do you want to achieve? R: What relationships do you have to build? C: What change challenges do you have to deal with?
31 You can influence the system...
32 LEADS as Source Code
33 LEADS as source code We see the five LEADS framework domains and twenty capabilities as the source code of leadership, a single common DNA base that allows for permutations and combinations that give expression to the individuals we are.
34 Being, Caring, Doing...
35 LEADS as source code LEADS takes expression in different situations and circumstances, contingent on the leadership needed. Leaders Doing LEADS It is an artful, thoughtful, and generative process. Leadership is the link
36 Contingency Leadership
37 Leadership requires alignment Alignment of personal leadership, interpersonal leadership, and strategic leadership creates the sweet spot change.
38 Directions (Part 1): 1. Review all domains of LEADS. 2. Rate the progress of health reform in PEI from 1 (completely stalled) to 10 (couldn t be progressing better). 3. If you had to choose one domain of LEADS that you would like to see you and all your colleagues emphasize to move your rating upwards, what would it be? Why? Activity: LEADS
39 Activity: LEADS Directions (Part 2): 1. Get up from your seat. 2. Move around and introduce yourself to someone you don t know. Share your ratings and the LEADS domain you have identified. 3. There will be three rounds of discussion, each 3 minutes long.
40 Current Research & LEADS
41 Recent Study: The importance of relationships Physicians and hospital administrators Key to success Yet meaningful differences Sr. management more satisfied than mid-man Hospital admin more than physician leaders Mid-level physician leaders least satisfied Engage others: Communication and teamwork Atefeh, 2014 in press
42 The Value of LEADS Common language: Leadership is the golden thread that runs through any discussion of NHS reform and improvement. This encompasses leadership by doctors and other clinicians; leadership by managers of NHS organizations, and leadership by politicians at a national level (Ham, 2014)
43 Despite our efforts, there is a skill gap Creating large scale change requires high levels of systems thinking, strategic thinking, visioning, engagement and selfleadership. The strategy that is being employed is insufficient; (change) just moves at a snail s pace 84% of all respondents say there is a small to large skill gap in leadership. CHLNet Benchmarking study
44 We need more physician leadership (We need the)...courage to crack the clinical leadership black box. Go after those clinical leads. They are the wave of the future Straddling the line between doctor and leader Quality physician leadership at all levels is required; exemplary practices of ongoing, meaningful physician engagement are needed.
45 Churn creates fragmentation of effort Someone gets excited about something and then they get fired or they move on and then the next new shiny thing comes up. (Clinicians)... have been disillusioned with this kind of approach for decades. We have the leadership capacity, but politicization doesn t allow us to row in the same direction.
46 Our mindsets will have to change Change challenges conventional notions of autonomy, accountability, and collaboration. NHS: First Patient Safety Ombudsman....if we can just park our collective egos and get out of this passive aggressive nature and work as a collaborative we could be stronger.
47 Many experience change Fatigue Canada s leaders are having their energy drained and not refreshed. Some leaders report they don t have the energy or stamina or stomach to do it ever again they get hammered by the premier's office, the minister's office, the unions, local newspapers, the people who donate to the hospital, the foundation, the public. Everybody believes that change is for the worst.
48 Contradictions exist within the system due to change itself and the conditions that both create and impede change. Contradictions paralyze us
49 Contradictions (cont.) Contradictions are differing perspectives, or ways of seeing the world that appear to be opposed to one another.
50 Contradictions (cont.) When entrenched as sides in a dispute, contradictions create negative conflict, which either stalls or mitigates concerted energy. When contradictions are not explicit, but real, they can lead to inconsistency of effort, and stalls personal or collective action.
51 Activity: Contradictions Directions: 1. Think of a contradiction that exists within your leadership role. 2. Pair up with someone you don t know. 3. Discuss those contradictions and how to deal with them productively.
52 But there is hope!
53 CHLNet National Action Plan A national perspective on health matters could be exercised by the provinces acting in collaboration, possibly without a strong federal presence. To date, little...has been accomplished on health reform by the Council of the Federation, and under their organizational structure this shouldn t be expected to change... Realistically, over the next several years, health policy reform will for the most part have to proceed with individual provinces. This may not be ideal, but it need not be a showstopper. It could, in fact, work quite well. (Drummond, 2014)
54 Individuals: Who is using it? Executive Officer Margret Comack, BN, Med. A Journey of Leadership From Bedside Nurse to Chief. Nurs Admin Q, Vol. 36, No. 1, pp Understanding leadership from the inside out was a journey that spanned a 40-year career in health care. This article describes an individual s journey of becoming an effective executive leader using the LEADS in a caring environment capabilities framework.
55 Who is using it? Organizations: Hamilton Health Sciences (succession planning) Horizon Health: Leadership development (TTT) Eastern Region of Newfoundland (mid-management development) Saskatchewan, Manitoba: provincial leadership programs Alberta: Senior executive program in collaboration with U of A; ACFP for Primary Care Network implementation BCHALDC: BCHLDC created Leadership LINX, a Provincial Pathway of Leadership Development with 5 key areas: coaching, mentoring, new manager, experienced leader & senior leader.
56 Who is using it? Nationally, Internationally LEADS Collaborative CHLNet members Australia Reviewed in Italy, Netherlands Health LEADS Australia New South Wales
57 The LEADS Collaborative CORE BUSINESSES DEVELOPMENT BUSINESS MANAGEMENT PARTNERSHIPS CLIENTS KNOWLEDGE CENTRE FRAMEWORK LEADS IN A CARING ENVIRONMENT A Foundation for Professional Growth CODE OF ETHICS A Foundation for Ethical Behaviour
58 How is it being used? Example: CMA Physician Management Institute s Open Enrolment and Inhouse programs PMI Physician Engagement: The LEADS framework is helping me to identify the capabilities necessary for leadership. Percentage Count Yes, 100.0%
59 Additional uses... Personal development Curriculum guide (e.g., BC HA entrylevel program) Succession Planning Leadership development programs Guiding leadership of health reform 360s, coaching and personal growth Research
60 For more information on LEADS... or
62 Courtyard Cafe
63 One question for four tables (next slide). Three rounds of fifteen minutes each. You get to answer three questions. Pick the ones important to you! Move as individuals. Waiter (recorder) at each table. Record notes on sheets provided. Random debrief. Directions
64 Questions LEADS can assist with leadership talent management (e.g., succession planning, broad organization-wide leadership development, performance expectations, etc.). What guidance would you give about how it can be used effectively to support these initiatives? What pitfalls should be avoided? (Tables 1-4) LEADS outlines leadership expectations for people in all leadership roles from front-line supervisor to board member. Are you clear on what those expectations are for your role? How might PEI Health make these expectations clear enough for you? Would doing so be helpful? (Tables 5 8) Chris Ham, from the King s Fund in the UK, states that: Leadership is the golden thread that runs through any discussion of NHS reform and improvement. This encompasses leadership by doctors and other clinicians; leadership by managers of NHS organizations, and leadership by politicians at a national level. Do you agree with this statement, particularly in the sense of using LEADS as the common language for leadership for all partners in reform in PEI? Why or why not? (Tables 9 12) The PHSI research and research by others suggests that health reform in Canada has progressed very little over the past 15 years, despite a strong public consensus that the system must change to be more patient and family centred From your perspective, can LEADS be used, realistically, to help you envisage and plan to do patient-centred leadership of change better, in your formal leadership role? If so, how? If not, why not? Explain. (Tables 13 16) As part of PEI s leadership development process, you may be asked to undertake a LEADS 360 assessment. What are the reasons for doing a 360? How should it and the debrief be conducted so as to get the maximum benefit for your own development? What are the pitfalls of a 360 process that should be avoided? (Tables 17 20)
65 Thank you For more information about LEADS, contact: Graham Dickson Brenda Lammi
66 A Role Dialogue Move to tables with people in the same role as you board member, midmanager, executive, etc. Discuss the questions on the next slide.
67 Is LEADS applicable to the leadership challenges you face in your role in PEI Health? Why or why not? To make it more applicable, what would have to happen? Is a common language valuable for leadership, for all different groups in the system, when it comes to implementing health reform? Would you recommend that different groups learn leadership together, or in separate groupings, based on their specific role? A Role Dialogue
SEPTEMBER 2011 CANADIAN HEALTH CARE MATTERS BULLETIN 5 How Engaged are Canadians in their Primary Care? Results from the 2010 Commonwealth Fund International Health Policy Survey About the Health Council
IMPROVING OUR SERVICES A Users Guide to Managing Change in the Health Service Executive Developed by the Organisation Development and Design Unit, HSE, with the support of the Strategic Planning, Reform
Harm to Healing Partnering with Patients Who Have Been Harmed M. Trew, S. Nettleton and W. Flemons Harm to Healing Partnering with Patients Who Have Been Harmed M. Trew, S. Nettleton and W. Flemons 1 -
The Healthy NHS Board Principles for Good Governance Foreword The Healthy NHS Board We are delighted to introduce The Healthy NHS Board: principles for good governance, and would like to encourage boards
Guide to Implementing Quality Improvement Principles Foreword Quality Improvement in health care continues to be a priority for the Centers for Medicare & Medicaid Services (CMS). In the Affordable Care
AITSL is funded by the Australian Government Australian Professional Standard for Principals and the Leadership Profiles 2014 Education Services Australia as the legal entity for the Standing Council on
The right to run A practical guide for public sector staff thinking about setting up a mutual or social enterprise Since becoming a social enterprise we are much more in tune with our stakeholders, and
Getting to Grips with the Year of Care: A Practical Guide October 2008 Contents Page No. Foreword 3 Introduction 5 What can the Year of Care offer me? 6 What is the Year of Care? 7 What the Year of Care
Measuring What Matters: The Cost vs. Values of Health Care NOVEMBER 2012 Anne Snowdon, RN, PhD Professor and Chair International Centre for Health Innovation Richard Ivey School of Business Western University
Talking about good professional practice Views on what it means to be a good doctor Talking about good professional practice 2 Table of Contents Acknowledgements 2 FOREWORD 3 INTRODUCTION 4 EXECUTIVE SUMMARY
The Way Forward: Strategic clinical networks The Way Forward Strategic clinical networks First published: 26 July 2012 Prepared by NHS Commissioning Board, a special health authority Contents Foreword...
TAKING OUR PLACE: U NIV ERSITY O F MAN ITOBA 2 0 1 5-2 020 STRATEGIC PLAN TABLE OF CONTENTS Message from the President...3 Introduction... 4 Planning Context....5 Consultations: What We Heard....7 Acknowledgement...
A fresh start for the regulation and inspection of adult social care Working together to change how we inspect and regulate adult social care services The Care Quality Commission is the independent regulator
Building the Learning Team Chapter 2 Encouraging Parent Involvement 2006 Alberta Education Cataloguing in Publication Data Alberta. Alberta Education. Learning and Teaching Resources Branch. Individualized
Quality Services - Guide I - Client Consultation Quality Services - Guide I - Client Consultation Introduction Consulting people is not a new idea. What is new is the growing prominence and frequency of
A Provincial Framework for End-of-Life Care Ministry of Health May 2006 Letter from the Minister British Columbia continues to develop a health care system that encourages choice and dignity, along with
LOOKING BOTH WAYS THROUGH THE WINDOWS OF SENGE S FIVE DISCIPLINES SUMMARY The Fifth Discipline Fieldbook, edited by Peter Senge et al. provides a simple, coherent structure and a wealth of material for
PERSONAL HEALTH BUDGETS GUIDE Developing a local peer network Author: Jo Fitzgerald, peoplehub with thanks to Andrew Tyson, Rita Brewis, Trudy Reynolds and the national personal health budgets peer network.
Person-centred care made simple What everyone should know about person-centred care Quick guide ABOUT THE HEALTH FOUNDATION The Health Foundation is an independent charity working to improve the quality
P r o m o t i n g E x c e l l e n c e i n P u b l i c E d u c a t i o n Ensuring First Nations, Métis and Inuit Student Success Leadership through Governance Lift is achieved facing into the wind. This
STRENGTHENING NONPROFITS: A Capacity Builder s Resource Library Measuring Outcomes TABLE OF CONTENTS INTRODUCTION... 4 OVERVIEW... 5 Why Measure Outcomes?... 5 What is Outcome Measurement?... 5 Some Words
Postsecondary Teaching and Learning Development Needs: Motivators and Barriers Associated With Participation in Educational Development Kris Knorr, B.Sc. Department of Graduate and Undergraduate Studies
www.england.nhs.uk @NHSEngland 0113 825 0861 firstname.lastname@example.org TRANSFORMING PARTICIPATION IN HEALTH AND CARE The NHS belongs to us all SEPTEMBER 2013 Patients and Information Directorate,
Self-Paced Course In this course you will explore and develop your unique leadership style, and identify what kind of leadership would be most effective for your particular situation. You will create a
IN GOOD HANDS Transforming Clinical Governance in New Zealand Healthcare that has competent, diffuse, transformational, shared leadership is safe, effective, resource efficient and economical. - Task Group,
If I Knew Then What I Know Now: Project Leadership in Multi-System Change Efforts to Address the Co-Occurrence of Domestic Violence and Child Maltreatment Lessons Learned from the Greenbook Project Directors