Skype for Business Adoption Hardy Myers President & CEO, AVST
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1 Best Practices for Accelerating Skype for Business Adoption Hardy Myers President & CEO, AVST 1 State of UC Market
2 Worldwide UC&C Market Comes of Age Global UC&C revenues expand by 12.1% in 2015, surpass $23.5B What to look for Mobility, cloud services, collaborative apps, and integration of communications with business processes & apps are propelling UC&C market Shifting investment drivers: Increasing productivity, improving employee collaboration gaining in importance, cost reduction (reduce OPEX, CAPEX) declining Deployment options expanding from predominantly premisesbased to managed/hosted, cloud offerings and hybrid solutions Adoption/usage challenges include cost, complexity, lack of training/education Application development, professional services, and systems integration opportunities are vast and critical to success $24 $22 $20 $18 WW UC&C Revenue ($B) CAGR: 10.8% $21.1 $ Source: IDC, Dec Enterprise CEO 2015 Mindset 2015 will be a good year for business, if not a spectacular one CEO focus is on growth, not cost cutting 69% of CEOs will increase technology investments this year Source: Gartner April
3 Enterprise CEOs Investments for 2015 CEOs Intention to Increase Investment by Business Area Business Area IT 1 Digital Capabilities 2 Product Enhancements 3 Sales 4 R&D 5 Marketing 6 Risk, Legal, Compliance 7 People and Culture 8 Business Services 9 Supply Chain 10 Capital Equipment 11 Property and Facilities 12 Rank Source: Gartner April CEO Observations on Microsoft Major culture change underway with new CEO Shifting to a growth mindset 3 bold ambitions: 1. Focus on reinventing their businesses; 2. Deciding on which businesses they should be in; and 3. Getting clear on how they make money 2.0. Now a platform company (Windows and Azure) and a productivity company (Office, Skype, OneNote, Word, Excel and Outlook) 6 3
4 Microsoft Emerging as a PBX Choice Replacement 1 2 First time in Gartner MQ for Telephony In October 2014 Microsoft moved to the leader category for the first time on the Gartner MQ for Corporate Telephony Microsoft to Become a Top Three Global Telephony Provider by 2016 Steadily climbing, Gartner expects Microsoft to achieve a coveted top three position as a global telephony provider by Office 365 Most Widely Used Cloud App 1 Office 365 Surpasses Google Apps Microsoft, a 2014 underdog, surges ahead, more than tripling its enterprise adoption from 7.7% in 2014 to 25.5% in 2015, beating Google s 22.8% share 2 Like Peanut Butter and Jelly - Skype for Business becomes a critical part of the Office 365 Productivity Suite 8 4
5 CEO Observations on Office 365 and Skype for Business Brand change slowed down momentum Office 365 focus is all encompassing at MSFT Global network will be daunting to competition Focus in FY 2016 is on activation to drive traffic across network Conferencing is a short term focus low hanging fruit Low end of UC cloud market will be under severe pressure by the Office 365 bundles in the near term 9 Microsoft s Communications Journey 10 5
6 The Reality 11 Analysis of the Skype for Business Voice Adoption and PBX Displacement 12 6
7 Of the 540 enterprise IT professionals who responded to a No Jitter survey, slightly more than half (52%) have adopted Lync/Skype for Business 540 IT Professionals Responded May For which functions do you currently use Lync/Skype for Business? Enterprise Voice/ PBX Replacement 30% Presence/ IM 82% Audio Conferencing 58% Web Conferencing 61% Desktop Video 49% Room Video 17% n=259; May % 10% 20% 30% 40% 50% 60% 70% 80% 90% 14 7
8 Has your enterprise adopted Lync/Skype for Business as a PBX replacement? No 72% Yes 28% 0% 10% 20% 30% 40% 50% 60% 70% 80% n=281; May How would you rate Lync/Skype for Business as a PBX replacement? Much Better 24% Better 61% About the Same 12% Worse Much Worse 0% 3% 0% 10% 20% 30% 40% 50% 60% 70% N=74; May
9 Handling the Transition to Skype for Business Larger organizations generally will need a step by step plan to move to Skype for Business as their voice platform End state might be solely Skype for Business End state might be Skype for Business and legacy PBXs Will probably need other 3 rd party solutions to manage, monitor and enable the Skype for Business voice platform deployment 17 Success Begets Requests The more success you have with Skype for Business, the more you will be asked to do! Deal with advanced Automated Attendant and IVR configurations Address Contact Center requirements Consider voic compliance issues Support advanced mobile features 18 9
10 The Good News Skype for Business is a platform Multiple ways to extend and integrate Strong and growing ecosystem 19 Case Study / London - Local Government 20 10
11 London - Local Government Key Facts: 1 of 14 authorities in London 303,000 residents 3,500 members of staff High Level Requirements Replace PBX - Avaya/Nortel CS1000 with Microsoft Skype for Business Allow remote working and support a more mobile workforce 21 Challenges for Migration to Skype for Business Interoperability For Migration To Automated Attendant/IVR For Voic For Mobility For Contact Center For 22 11
12 Scenario #1 Migrate to Skype for Business Over Time (Skype for Business in a branch office, department, while co-existing with current PBX infrastructure) Scenario #2 Rip and Replace (Skype for Business as sole call control solution) 84 % 16 % Source: InfoTrack: End-user Primary Research, 2Q2014. T3iGroup 23 Automated Attendant/IVR (Call Routing Scenarios) Of the customer s 11 call routing scenarios, Skype for Business could only deliver one with ease. Limited Flexible 100% 9% Call Routing Scenarios Call Routing Scenarios Completion of Critical Completion of Critical 24 12
13 Voic Compliance Required Alternative Voic solution for Skype for Business to resolve customers compliance concerns. Keeps voic s out of Exchange Enables separate retention policy for voic s and s Voic For Exchange Separate Message Store 25 The Cloud is Everywhere 26 13
14 Cloud Confusion Consumption Delivery Microsoft Office 365 Disrupting the Cloud 14
15 Enterprises are on a Complex Evolutionary Journey As a Trusted Advisor, Your Role is More Critical Than Ever! 29 Questions 30 15
16 Thank You Headquarters - Orange County, California Applied Voice & Speech Technologies, Inc Towne Centre Drive, Suite 200 Foothill Ranch, California Phone: (949) Fax: (949) Toll-Free: (866) Engineering, Testing and Support Facilities Seattle, Washington Applied Voice & Speech Technologies, Inc North Creek Parkway, Suite 200 Bothell, WA Phone: (425) Fax: (425) Engineering, Testing and Support Facilities Victoria, Canada Applied Voice & Speech Technologies, Inc. 645 Fort Street, Suite 107 Victoria, BC V8W 1G2 Canada Phone: (250) Fax: (250) Europe, Middle East & Africa Headquarters Applied Voice & Speech Technologies, Ltd. The Pinnacle Central Court, Station Way Crawley RH10 1JH United Kingdom Phone: +44 (0) Fax: +44 (0) Technical Support: +44 (0) Copyright 2015 AVST All Rights Reserved info@avst.com 31 16
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