Skype for Business Adoption Hardy Myers President & CEO, AVST

Size: px
Start display at page:

Download "Skype for Business Adoption Hardy Myers President & CEO, AVST"

Transcription

1 Best Practices for Accelerating Skype for Business Adoption Hardy Myers President & CEO, AVST 1 State of UC Market

2 Worldwide UC&C Market Comes of Age Global UC&C revenues expand by 12.1% in 2015, surpass $23.5B What to look for Mobility, cloud services, collaborative apps, and integration of communications with business processes & apps are propelling UC&C market Shifting investment drivers: Increasing productivity, improving employee collaboration gaining in importance, cost reduction (reduce OPEX, CAPEX) declining Deployment options expanding from predominantly premisesbased to managed/hosted, cloud offerings and hybrid solutions Adoption/usage challenges include cost, complexity, lack of training/education Application development, professional services, and systems integration opportunities are vast and critical to success $24 $22 $20 $18 WW UC&C Revenue ($B) CAGR: 10.8% $21.1 $ Source: IDC, Dec Enterprise CEO 2015 Mindset 2015 will be a good year for business, if not a spectacular one CEO focus is on growth, not cost cutting 69% of CEOs will increase technology investments this year Source: Gartner April

3 Enterprise CEOs Investments for 2015 CEOs Intention to Increase Investment by Business Area Business Area IT 1 Digital Capabilities 2 Product Enhancements 3 Sales 4 R&D 5 Marketing 6 Risk, Legal, Compliance 7 People and Culture 8 Business Services 9 Supply Chain 10 Capital Equipment 11 Property and Facilities 12 Rank Source: Gartner April CEO Observations on Microsoft Major culture change underway with new CEO Shifting to a growth mindset 3 bold ambitions: 1. Focus on reinventing their businesses; 2. Deciding on which businesses they should be in; and 3. Getting clear on how they make money 2.0. Now a platform company (Windows and Azure) and a productivity company (Office, Skype, OneNote, Word, Excel and Outlook) 6 3

4 Microsoft Emerging as a PBX Choice Replacement 1 2 First time in Gartner MQ for Telephony In October 2014 Microsoft moved to the leader category for the first time on the Gartner MQ for Corporate Telephony Microsoft to Become a Top Three Global Telephony Provider by 2016 Steadily climbing, Gartner expects Microsoft to achieve a coveted top three position as a global telephony provider by Office 365 Most Widely Used Cloud App 1 Office 365 Surpasses Google Apps Microsoft, a 2014 underdog, surges ahead, more than tripling its enterprise adoption from 7.7% in 2014 to 25.5% in 2015, beating Google s 22.8% share 2 Like Peanut Butter and Jelly - Skype for Business becomes a critical part of the Office 365 Productivity Suite 8 4

5 CEO Observations on Office 365 and Skype for Business Brand change slowed down momentum Office 365 focus is all encompassing at MSFT Global network will be daunting to competition Focus in FY 2016 is on activation to drive traffic across network Conferencing is a short term focus low hanging fruit Low end of UC cloud market will be under severe pressure by the Office 365 bundles in the near term 9 Microsoft s Communications Journey 10 5

6 The Reality 11 Analysis of the Skype for Business Voice Adoption and PBX Displacement 12 6

7 Of the 540 enterprise IT professionals who responded to a No Jitter survey, slightly more than half (52%) have adopted Lync/Skype for Business 540 IT Professionals Responded May For which functions do you currently use Lync/Skype for Business? Enterprise Voice/ PBX Replacement 30% Presence/ IM 82% Audio Conferencing 58% Web Conferencing 61% Desktop Video 49% Room Video 17% n=259; May % 10% 20% 30% 40% 50% 60% 70% 80% 90% 14 7

8 Has your enterprise adopted Lync/Skype for Business as a PBX replacement? No 72% Yes 28% 0% 10% 20% 30% 40% 50% 60% 70% 80% n=281; May How would you rate Lync/Skype for Business as a PBX replacement? Much Better 24% Better 61% About the Same 12% Worse Much Worse 0% 3% 0% 10% 20% 30% 40% 50% 60% 70% N=74; May

9 Handling the Transition to Skype for Business Larger organizations generally will need a step by step plan to move to Skype for Business as their voice platform End state might be solely Skype for Business End state might be Skype for Business and legacy PBXs Will probably need other 3 rd party solutions to manage, monitor and enable the Skype for Business voice platform deployment 17 Success Begets Requests The more success you have with Skype for Business, the more you will be asked to do! Deal with advanced Automated Attendant and IVR configurations Address Contact Center requirements Consider voic compliance issues Support advanced mobile features 18 9

10 The Good News Skype for Business is a platform Multiple ways to extend and integrate Strong and growing ecosystem 19 Case Study / London - Local Government 20 10

11 London - Local Government Key Facts: 1 of 14 authorities in London 303,000 residents 3,500 members of staff High Level Requirements Replace PBX - Avaya/Nortel CS1000 with Microsoft Skype for Business Allow remote working and support a more mobile workforce 21 Challenges for Migration to Skype for Business Interoperability For Migration To Automated Attendant/IVR For Voic For Mobility For Contact Center For 22 11

12 Scenario #1 Migrate to Skype for Business Over Time (Skype for Business in a branch office, department, while co-existing with current PBX infrastructure) Scenario #2 Rip and Replace (Skype for Business as sole call control solution) 84 % 16 % Source: InfoTrack: End-user Primary Research, 2Q2014. T3iGroup 23 Automated Attendant/IVR (Call Routing Scenarios) Of the customer s 11 call routing scenarios, Skype for Business could only deliver one with ease. Limited Flexible 100% 9% Call Routing Scenarios Call Routing Scenarios Completion of Critical Completion of Critical 24 12

13 Voic Compliance Required Alternative Voic solution for Skype for Business to resolve customers compliance concerns. Keeps voic s out of Exchange Enables separate retention policy for voic s and s Voic For Exchange Separate Message Store 25 The Cloud is Everywhere 26 13

14 Cloud Confusion Consumption Delivery Microsoft Office 365 Disrupting the Cloud 14

15 Enterprises are on a Complex Evolutionary Journey As a Trusted Advisor, Your Role is More Critical Than Ever! 29 Questions 30 15

16 Thank You Headquarters - Orange County, California Applied Voice & Speech Technologies, Inc Towne Centre Drive, Suite 200 Foothill Ranch, California Phone: (949) Fax: (949) Toll-Free: (866) Engineering, Testing and Support Facilities Seattle, Washington Applied Voice & Speech Technologies, Inc North Creek Parkway, Suite 200 Bothell, WA Phone: (425) Fax: (425) Engineering, Testing and Support Facilities Victoria, Canada Applied Voice & Speech Technologies, Inc. 645 Fort Street, Suite 107 Victoria, BC V8W 1G2 Canada Phone: (250) Fax: (250) Europe, Middle East & Africa Headquarters Applied Voice & Speech Technologies, Ltd. The Pinnacle Central Court, Station Way Crawley RH10 1JH United Kingdom Phone: +44 (0) Fax: +44 (0) Technical Support: +44 (0) Copyright 2015 AVST All Rights Reserved info@avst.com 31 16

AVST Unifying Communications. Five Megatrends Driving the Future of UC Tom Minifie, CTO

AVST Unifying Communications. Five Megatrends Driving the Future of UC Tom Minifie, CTO AVST Unifying Communications Five Megatrends Driving the Future of UC Tom Minifie, CTO Market Observation: Organizational Reduced Workforces/ Same Workload Increasingly Distributed Organizations Increasingly

More information

Evolution. Personal Assistant. of the. Tom Minifie. Chief Technology Officer, AVST

Evolution. Personal Assistant. of the. Tom Minifie. Chief Technology Officer, AVST Evolution of the Personal Assistant Tom Minifie Chief Technology Officer, AVST AVST Experience Personal Assistant 15 + YEARS Speech Recognition 15 + YEARS Business Process 20 + YEARS Unified Messaging

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation

Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation This year By 2013. which is more than the a third world s of the mobile world s worker workforce

More information

Unified Communications & Collaboration Market 2011-2016

Unified Communications & Collaboration Market 2011-2016 Unified Communications & Collaboration Market 2011-2016 Executive Summary Unified Communications (UC) has come of age. People are no longer asking, What is UC?, but rather, How should we develop our UC

More information

Unified Communications as a service : Tata Communications with Skype for Business

Unified Communications as a service : Tata Communications with Skype for Business Unified Communications as a service : END-TO-END SKYPE FOR BUSINESS UNIFIED COMMUNICATIONS SOLUTION FOR GLOBAL ENTERPRISES SEAMLESS, CONSISTENT QoS GLOBALLY TABLE OF CONTENTS Executive summary 3 Getting

More information

NFON Whitepaper: Integrating Microsoft Lync (Skype for Business) with Telephony

NFON Whitepaper: Integrating Microsoft Lync (Skype for Business) with Telephony . Myths and facts - for enterprise owners, managers and buyers. Document Version: V1.0 Date: November 2015 NFON UK Ltd, 140 Wales Farm Road, London, W3 6UG, UK Page 1 of 7 1. INTRODUCTION While the business

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Summary Think for a moment about inter-office communications.

More information

Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications

Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications Microsoft Office System Customer Solution Case Study Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications Overview Country or Region: Switzerland Industry: Nonprofit Customer

More information

Top Vendors Impacting the UC Landscape

Top Vendors Impacting the UC Landscape White Paper: Top Vendors Impacting the UC Landscape JayLassman Practice Leader IntelliCom Analytics April 15, 2015 www.jaylassman.com Introduction The Unified Communications (UC) market is made up of multiple

More information

2015 Hosted Unified Communications Buyers Guide

2015 Hosted Unified Communications Buyers Guide 2015 Hosted Unified Communications Buyers Guide Future-proofing Communications Investments January 2015 Contents Executive Summary Competitors at a Glance... 3 Introduction: The Move to Hosted/ Cloud Communications...

More information

Calculate Your Savings

Calculate Your Savings Calculate Your Savings See how the right phone system can improve your bottom line. Are you missing important calls and lost revenue? Are missing important calls and lost revenue? Could you provide a better

More information

SIP Trunking to Microsoft Lync (Skype for Business) Server

SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Lync/Skype for Business Server The emergence of Unified Communications integrating communications services into desktop and mobile

More information

1/16/07 Jon Arnold OK WITH CORRECTIONS NO FURTHER PROOF NEEDED CORRECTIONS REQUIRED SHOW NEW PROOF

1/16/07 Jon Arnold OK WITH CORRECTIONS NO FURTHER PROOF NEEDED CORRECTIONS REQUIRED SHOW NEW PROOF APPROVAL Date: Description: Analysts In Media Level 9, 55 Broad Street, New York, NY, 10004 T +212 488 1777 F +212 785 2593 IMPORTANT Job#: PLEASE check this proof carefully for errors and omissions. Your

More information

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications TRANSITION + TRANSFORM CONTENTS THE STATE OF THE INDUSTRY This guide outlines

More information

ezuce Open Enterprise Communications Challenging the Status Quo in the Comms Market

ezuce Open Enterprise Communications Challenging the Status Quo in the Comms Market ezuce Open Enterprise Communications Challenging the Status Quo in the Comms Market Truly Liberating Launching ezuce New company with a mature product > New company to challenge the status quo in the Enterprise

More information

The Wise Group and Microsoft Office 365 Customer Solutions

The Wise Group and Microsoft Office 365 Customer Solutions Microsoft Office 365 Customer Solution Case Study Social Enterprise Reduces Costs and Expands Services with Flexible Cloud-Based Solution Overview Country or Region: United Kingdom Industry: Nonprofit

More information

Harnessing the Cloud to Maximize Unified Communications Investment. One Source Networks White Paper

Harnessing the Cloud to Maximize Unified Communications Investment. One Source Networks White Paper Harnessing the Cloud to Maximize Unified Communications Investment One Source Networks White Paper Harnessing the Cloud to Maximize Unified Communications Investment As the world becomes hyper-connected

More information

Managed Service Provider, NACR leverages Nectar s Unified Communications Diagnostics for an Optimized Lync UC Experience

Managed Service Provider, NACR leverages Nectar s Unified Communications Diagnostics for an Optimized Lync UC Experience CASE STUDY Managed Service Provider, NACR leverages Nectar s Unified Communications Diagnostics for an Optimized Lync UC Experience The Microsoft Lync Unified Communications Challenge Within the field

More information

How To Improve Your Business With A Cloud Based Communication System (Cebb)

How To Improve Your Business With A Cloud Based Communication System (Cebb) Developing Innovative Offers that Extend the Benefits of Unified Communications Jyotsna Ramachandran, Hospitality Solutions Micaela Giuhat, Education Solutions Communication Evolution CEBP Basic Telephony

More information

Analysis of the North American Hosted IP Telephony and UCC Services Market. The Perfect Storm for Cloud Unified Communications & Collaboration

Analysis of the North American Hosted IP Telephony and UCC Services Market. The Perfect Storm for Cloud Unified Communications & Collaboration Analysis of the North American Hosted IP Telephony and UCC Services Market The Perfect Storm for Cloud Unified Communications & Collaboration July 2015 Contents Section Slide Number Executive Summary 3

More information

Unified Communications and the Cloud

Unified Communications and the Cloud Unified Communications and the Cloud Abstract Much has been said of the term cloud computing and the role it will play in the communications ecosystem today. Undoubtedly it is one of the most overused

More information

Partner Growth Opportunities in the Evolving UC Market

Partner Growth Opportunities in the Evolving UC Market Partner Growth Opportunities in the Evolving UC Market Market Shifts Call for a Broader Skill Set and Portfolio 9847-64 March 2015 Contents Section Slide Numbers Executive Summary 3 Market Overview 7 Customer

More information

Building High Growth Services on the Microsoft Cloud Platform. Rich Cannon Senior Director, US Partner Hosting and Cloud Services

Building High Growth Services on the Microsoft Cloud Platform. Rich Cannon Senior Director, US Partner Hosting and Cloud Services Building High Growth Services on the Microsoft Cloud Platform Rich Cannon Senior Director, US Partner and Cloud Services Momentum 35% YoY revenue growth Hosters are largest contributor across all partner

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Growth Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with

More information

Communications Technology Insight: SIP Trunking in the Enterprise is Poised for Growth in 2011 But Operational Questions Remain

Communications Technology Insight: SIP Trunking in the Enterprise is Poised for Growth in 2011 But Operational Questions Remain 2011 BizTechReports.Com Editorial Director: Lane F. Cooper Research Director: Felix R. Gorrio Communications Technology Insight: SIP Trunking in the Enterprise is Poised for Growth in 2011 But Operational

More information

CLOUD COLLABORATION. Understanding the Options to Find the Right Fit. September 2012. Robert Chilton. Prepared by:

CLOUD COLLABORATION. Understanding the Options to Find the Right Fit. September 2012. Robert Chilton. Prepared by: CLOUD COLLABORATION Understanding the Options to Find the Right Fit September 2012 Prepared by: Robert Chilton Every CEO s wish list includes a desire for tools that enable innovation, growth and boost

More information

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications TRANSITION + TRANSFORM This guide outlines a framework to address the

More information

Unified Communications as a Service solutions that power business transformation

Unified Communications as a Service solutions that power business transformation SOLUTION MAP Unified Communications as a Service solutions that power business transformation Empowering your staff to embrace universal communications for greater business agility and flexibility With

More information

Solutions. Unified Communications Answering the Call for Greater Collaboration and Productivity

Solutions. Unified Communications Answering the Call for Greater Collaboration and Productivity Solutions Unified Communications Answering the Call for Greater Collaboration and Productivity Unified Communications The typical user can save up to 30 minutes a day by being able to manage their voicemail,

More information

Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled

Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled White Paper Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled Abstract This white paper describes the procedure to enable Microsoft peer to peer calling

More information

Delivering a next-generation Unified Communications vision.

Delivering a next-generation Unified Communications vision. Delivering a next-generation Unified Communications vision. Wherever you are on the journey to Unified Communications, discover a unique approach that always starts in the same place. You Your business

More information

Sam Cavaliere. Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860

Sam Cavaliere. Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860 Sam Cavaliere Unified Communications Solutions Sales Professional Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860 Agenda Define UC Foundation for Communications Demo Wrap up Q&A Confusing,

More information

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by

More information

InfoTrack for Unified Communications

InfoTrack for Unified Communications InfoTrack for Unified Communications Impact of Microsoft Lync on the Enterprise Voice Market 2014 June 2014 A T3i Group Market Intelligence Program Focused on Unified Communications Enterprise and SMB

More information

Lync The Elephant in The Room

Lync The Elephant in The Room Lync The Elephant in The Room How to Win advocating For, Against or With Lync Kevin Kieller Partner, EnableUC kkieller@enableuc.com @kkieller What do you want to do? Do you sell or install Lync voice and

More information

Kyle Holmgren. Channel Account Manager IA,NE,SD,MN

Kyle Holmgren. Channel Account Manager IA,NE,SD,MN Kyle Holmgren Channel Account Manager IA,NE,SD,MN Mitel Today Mitel Today 2014 Mitel. Proprietary Mitel s Transformation 2014 Mitel. Proprietary Mitel a history of M&A 05 Aastra acquired EADS France Sep

More information

Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com

Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com Agenda What is Lync & Why is it Important to You Lync in the Enterprise Customer Momentum Lync + Skype Partnering

More information

I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry

I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 1 I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 2 Contents 01 Investing in an anytime, anywhere, connected workforce 02 On-premise, hybrid,

More information

UNIFYING YOUR COMMUNICATIONS IN PRACTICE

UNIFYING YOUR COMMUNICATIONS IN PRACTICE UNIFYING YOUR COMMUNICATIONS IN PRACTICE Unified Communications adoption is a key objective in enterprise s priorities. Unifying communications within an enterprise can show savings both in financial terms

More information

2013 North American Hosted IP Telephony and UC Services Entrepreneurial Company of the Year Award

2013 North American Hosted IP Telephony and UC Services Entrepreneurial Company of the Year Award 2013 North American Hosted IP Telephony and UC Services Entrepreneurial Company of the Year Award 2013 Entrepreneurial Company of the Year Award Hosted IP Telephony and UC Services North America, 2013

More information

Unified Communications: The Layman s Guide

Unified Communications: The Layman s Guide White Paper Unified Communications: The Layman s Guide Contents Introduction....2 What can you expect in return?....2 How Unified Communications Works....2 Challenges Ahead....2 Are you ready?....3 About

More information

The Value of Cloud Communications for the Enterprise. Mark Woollam ITPX / NCUG Canadian Conference October 2010

The Value of Cloud Communications for the Enterprise. Mark Woollam ITPX / NCUG Canadian Conference October 2010 The Value of Cloud Communications for the Enterprise Mark Woollam ITPX / NCUG Canadian Conference October 2010 The Reinvention of Centrex Market Trends Hosted Business Market is Growing IT Complexity Cloud

More information

Paul Schuman Sr Director, WW Hosting Service Providers Microsoft

Paul Schuman Sr Director, WW Hosting Service Providers Microsoft Paul Schuman Sr Director, WW Hosting Service Providers Microsoft Revenue Hosters are largest contributor across all 35% partner types for Microsoft cloud business YoY Growth THE OPPORTUNITY AHEAD CUSTOMERS

More information

Microsoft Technology Centers. Tariq Hameed and Michael Gannotti 2/11/2016

Microsoft Technology Centers. Tariq Hameed and Michael Gannotti 2/11/2016 Microsoft Technology Centers Tariq Hameed and Michael Gannotti 2/11/2016 M A X I M I Z I N G VA LU E F R O M O N E P L AT F O R M F O R M E E T I N G S & V O I C E Skype for Business Meetings Cloud PBX

More information

2015 Unified Communications & Collaboration Survey

2015 Unified Communications & Collaboration Survey 2015 Unified Communications & Collaboration Survey Exclusive Research from Unified Communications and Collaboration Moves to the Cloud Costs, security and integration are top challenges to improving employee

More information

How To Deploy Cisco Jabber For Windows 2.5.1 On A Server Or A Network (For A Non-Profit) For A Corporate Network (A.Net) For Free (For Non Profit) For An Enterprise) Or

How To Deploy Cisco Jabber For Windows 2.5.1 On A Server Or A Network (For A Non-Profit) For A Corporate Network (A.Net) For Free (For Non Profit) For An Enterprise) Or Deployment Models Cisco Jabber for Windows provides two deployment models, on-premises or cloud-based. Learn about each deployment model and review the available options for on-premises and cloud-based

More information

Whitepaper Best of Both Worlds. Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice

Whitepaper Best of Both Worlds. Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice Whitepaper Best of Both Worlds Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice Table of Contents Getting the most out of your Office 365 Deployment...3

More information

Western European Organizations Turn to the Cloud for UCaaS

Western European Organizations Turn to the Cloud for UCaaS IDC TOP LINE Western European Organizations Turn to the Cloud for UCaaS Commissioned by: Verizon and Cisco Jason Andersson July 2015 INTRODUCTION Unified communications as a service (UCaaS) is a fast-growing

More information

Switchvox Cloud. It s more than a phone system. It s a better way to communicate.

Switchvox Cloud. It s more than a phone system. It s a better way to communicate. Switchvox Cloud It s more than a phone system. It s a better way to communicate. Switchvox Cloud Digium s award-winning Switchvox now available in the cloud. What s included in Switchvox Cloud? Service

More information

MAXIMISING COLLABORATIVE LEARNING IN HIGHER EDUCATION

MAXIMISING COLLABORATIVE LEARNING IN HIGHER EDUCATION MAXIMISING COLLABORATIVE LEARNING IN HIGHER EDUCATION UNIFYING CAMPUS COMMUNICATIONS WITH CLOUD-BASED APPS Indeed, according to the same survey, adoption of cloud services falls into three distinct segments.

More information

To Cloud or not to Cloud? That is the Question

To Cloud or not to Cloud? That is the Question WHITE PAPER 2016: Microsoft drives Cloud PBX A practical guide for embracing the communications future Executive Summary The drumbeat of Microsoft announcements surrounding enterprise voice for Skype for

More information

Selling Strategies and Future Direction for NetVanta Unified Communications Solutions. Samir Kakkar IPT/UC Product Manager 11/16/10

Selling Strategies and Future Direction for NetVanta Unified Communications Solutions. Samir Kakkar IPT/UC Product Manager 11/16/10 Selling Strategies and Future Direction for NetVanta Unified Communications Solutions Samir Kakkar IPT/UC Product Manager 11/16/10 2 Why are we here today? Selling strategies for NetVanta Unified Communications

More information

Economic Benefits of Cisco CloudVerse

Economic Benefits of Cisco CloudVerse Economic Benefits of Cisco CloudVerse Executive Summary Cloud enables IT to be delivered as a service, when and wherever it is needed, from central, secure, public and private data centers. Enterprises

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: five hosted VOIP FEATURES that will change your business www.megapath.com get ready to transform your business Advantages such as cost savings, enhanced mobility and

More information

Company Profile. Interactive Intelligence Inc.

Company Profile. Interactive Intelligence Inc. Company Profile Interactive Intelligence Inc. Innovation A Solid Foundation Founded 1994 Publicly Traded: Nasdaq ININ Innovative, first-to-market approach 1st all-in-one platform for enterprise & contact

More information

Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth

Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth NE15-64 September 2014 Contents Section Slide Number Executive Summary 4 Market Overview

More information

By 2007, 80 percent of enterprise communications purchase decisions will require support for unified communications (0.6 probability).

By 2007, 80 percent of enterprise communications purchase decisions will require support for unified communications (0.6 probability). Page 1 of 5 Magic Quadrant for Unified Communications, 2005 14 February 2005 Bern Elliot Steve Blood Drew Kraus Source: Gartner Note Number: G00125707 Unified communications technology and applications

More information

Microsoft Lync Server 2010 and the Unified Communications Market Key Considerations for Adoption, Deployment and Ongoing Management

Microsoft Lync Server 2010 and the Unified Communications Market Key Considerations for Adoption, Deployment and Ongoing Management y Microsoft Lync Server 2010 and the Unified Communications Market Key Considerations for Adoption, Deployment and Ongoing Management An Osterman Research White Paper Published October 2010 SPONSORED BY!

More information

The all-in-one Unified Communications solution for SMBs.

The all-in-one Unified Communications solution for SMBs. OpenScape Business The all-in-one Unified Communications solution for SMBs. Improve your performance and take your business to the next level with Unified Communications. Amplifying opportunities The success

More information

How To Use Microsoft Lync For Business

How To Use Microsoft Lync For Business Managed Private Cloud for Microsoft Lync www.connectsolutions.com sales@connectsolutions.com (510) 350-3500 You already know how Microsoft Lync can increase employee productivity and lower communication

More information

I D C T E C H N O L O G Y S P O T L I G H T. K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market

I D C T E C H N O L O G Y S P O T L I G H T. K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market I D C T E C H N O L O G Y S P O T L I G H T K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market March 2015 Adapted from U.S. Business Hosted IP Voice Services 2013 2017 Forecast

More information

ComUnity. Move your organization s telephony from servers to service

ComUnity. Move your organization s telephony from servers to service ComUnity Move your organization s telephony from servers to service ComUnity brings you Telephony over IP, delivered in the cloud. You reduce costs and infrastructure, but improve communication throughout

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Summary Think for a moment about how many times each day

More information

10 Steps to a Multichannel Strategy and an Exceptional Customer Experience

10 Steps to a Multichannel Strategy and an Exceptional Customer Experience 10 Steps to a Multichannel Strategy and an Exceptional Customer Experience Jesús Hoyos CRM industry analyst and advisor Brad Herrington Principal Solutions Architect Interactive Intelligence, Inc. Contents

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Voice Transformation: The Path to Unified Communications Sponsored by: AT&T Amy Lind November 2012 Courtney Munroe Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Cisco / Microsoft Unified Communications Integration Overview. 2010 Cisco and/or its affiliates. All rights reserved.

Cisco / Microsoft Unified Communications Integration Overview. 2010 Cisco and/or its affiliates. All rights reserved. Cisco / Microsoft Unified Communications Integration Overview 2010 Cisco and/or its affiliates. All rights reserved. 1 2010 Cisco and/or its affiliates. All rights reserved. 2 3.6 8 million 600k 300k Billion

More information

The Key Components of a Cloud-Based Unified Communications Offering

The Key Components of a Cloud-Based Unified Communications Offering The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech

More information

An Oracle White Paper February 2014. Centralized vs. Distributed SIP Trunking: Making an Informed Decision

An Oracle White Paper February 2014. Centralized vs. Distributed SIP Trunking: Making an Informed Decision An Oracle White Paper February 2014 Centralized vs. Distributed SIP Trunking: Making an Informed Decision Executive Overview Businesses across the globe are migrating from TDM access services to SIP trunks

More information

Unified Communications In the Manufacturing Industry

Unified Communications In the Manufacturing Industry Unified Communications In the Manufacturing Industry Agenda Trends and Challenges in Manufacturing Microsoft s Unified Communications Solution Vision Unified Communications Solutions for Manufacturing

More information

Seven Responses to the Cloud-Based Communications RFP

Seven Responses to the Cloud-Based Communications RFP Seven Responses to the Cloud-Based Communications RFP Sample Slides the full deck with all the data is available for purchase. March 2013 E. Brent Kelly, Ph.D. KelCor, Inc. bkelly@kelcor.com www.kelcor.com

More information

Next generation enterprise communications

Next generation enterprise communications Next generation enterprise communications Peter Hall Principal Analyst July 2010 1 Agenda Top CIO/IT manager issues The role of managed services and outsourcing Evolution of players - the expanding role

More information

Anthony Caragol Gonzalo Escarrá

Anthony Caragol Gonzalo Escarrá Anthony Caragol Gonzalo Escarrá #SWCEvents Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Skype for Business 2015 Demonstration Getting Started About SWC Technology

More information

Creating Business Advantage. Solutions Insight. Unified Communications & Collaboration: From vendor hype to technological reality

Creating Business Advantage. Solutions Insight. Unified Communications & Collaboration: From vendor hype to technological reality Creating Business Advantage Solutions Insight Unified Communications & Collaboration: From vendor hype to technological reality Unified Communication & Collaboration Page 1 Unified Communications is the

More information

IDC ITMarketScape: Worldwide UCaaS Service Provider 2015 Vendor Assessment

IDC ITMarketScape: Worldwide UCaaS Service Provider 2015 Vendor Assessment IDC ITMarketScape IDC ITMarketScape: Worldwide UCaaS Service Provider 2015 Vendor Assessment Amy Lind THIS IDC ITMARKETSCAPE EXCERPT FEATURES NTT Com IDC ITMARKETSCAPE FIGURE FIGURE 1 IDC ITMarketScape

More information

HP Microsoft. Unified Communications & Collaborations. Francisco Martinez. Alfredo Alvarez. UC Architect Microsoft. Solutions Architect HP Networking

HP Microsoft. Unified Communications & Collaborations. Francisco Martinez. Alfredo Alvarez. UC Architect Microsoft. Solutions Architect HP Networking HP Microsoft Unified Communications & Collaborations Francisco Martinez UC Architect Microsoft Alfredo Alvarez Solutions Architect HP Networking 2011Hewlett-Packard Development Company, L.P. The information

More information

Delivering UC Solutions UC Summit

Delivering UC Solutions UC Summit Siemens Enterprise Communications Delivering UC Solutions UC Summit David Leach Unified Communications Consultant Siemens Enterprise Communications 1 2012 Siemens Enterprise Communications, Inc. Business

More information

WHITE PAPER. Taking a Strategic Approach to Unified Communications: Best of Breed vs. Single Vendor Solutions SPON. Published February 2013

WHITE PAPER. Taking a Strategic Approach to Unified Communications: Best of Breed vs. Single Vendor Solutions SPON. Published February 2013 WHITE PAPER sponsored by Unified Communications: Best of Breed vs. Single Vendor An Osterman Research White Paper Published February 2013 SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond,

More information

November 2013. Defining the Value of Hosted PBX/UC&C

November 2013. Defining the Value of Hosted PBX/UC&C November 2013 S P E C I A L R E P O R T Defining the Value of Hosted PBX/UC&C Table of Contents Introduction... 3 What Is Hosted PBX/UC&C?... 4 Definitions Integrations Deployment Models What Is the Demand

More information

VoipNow Professional. Market Positioning for Hosted PBX Services. VoipNow Professional on Service Provider Market

VoipNow Professional. Market Positioning for Hosted PBX Services. VoipNow Professional on Service Provider Market VoipNow Professional on Service Provider Market http://www.4psa.com/ Copyrights Rack-Soft, Inc. 4PSA is a Registered Trademark of Rack-Soft, Inc. This guide should be used by Service Providers that deploy

More information

Enabling users with unified communications

Enabling users with unified communications Enabling users with unified communications CONTENTS 03 04 06 08 09 11 13 Enabling Transformation The Business Agenda Capabilities Unified Delivering Results Outcomes and Effect WHY COMPUTACENTER? Experience

More information

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

GENBAND Overview and UC Solution. -Common Platform Uncommon Performance

GENBAND Overview and UC Solution. -Common Platform Uncommon Performance GENBAND Overview and UC Solution -Common Platform Uncommon Performance Corporate Profile Employees 2,200 Solutions Switching, Networking and Applications Operations 50 Sales and Support Centers Market

More information

VoipNow Professional. Business Case for Service Providers

VoipNow Professional. Business Case for Service Providers VoipNow Professional on Service Provider Market http://www.4psa.com/ Copyrights Rack-Soft, Inc. 4PSA is a Registered Trademark of Rack-Soft, Inc. VoipNow Professional on Service Provider Market VoipNow

More information

HP Unified Communications Solutions

HP Unified Communications Solutions HP Unified Communications Solutions Amos Ferrari WW Messaging & Unified Communications Program Manager 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change

More information

Top New Features in Microsoft Lync

Top New Features in Microsoft Lync Top New Features in Microsoft Lync Microsoft Lync Connecting people in new ways, anytime, anywhere Quick adoption through Ease of use and Microsoft Office Reduces cost through converged communications

More information

How-to Guide: Top Ways to Improve Contact Center Performance

How-to Guide: Top Ways to Improve Contact Center Performance Top Ways to Improve Contact Center Performance HOW ADVANCED TECHNOLOGY IS HELPING CONTACT CENTERS ACHIEVE KEY PERFORMANCE INDICATORS Executive Summary Recent studies have demonstrated a positive relationship

More information

RETAIL COMMUNICATIONS

RETAIL COMMUNICATIONS RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?

More information

Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love

Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love Advanced Network Systems now offers ShoreTel s Mobility Solution. ShoreTel Mobility enables businesses of all

More information

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com WHITE PaPEr: Easing the Way to the Cloud: 1 WHITE PAPER The Business Benefits of Upgrading Legacy IP Communications Systems 2 WHITE PAPER: The Business Benefits of Upgrading Legacy IP Communications Systems

More information

Top Challenges and Benefits of Unified Communications in the Manufacturing Industry

Top Challenges and Benefits of Unified Communications in the Manufacturing Industry March 2014, HAPPIEST MINDS TECHNOLOGIES Top Challenges and Benefits of Unified Communications in the Manufacturing Industry Author Deepak Singanamalla SHARING. MINDFUL. INTEGRITY. LEARNING. EXCELLENCE.

More information

How should an enterprise move toward Unified Communications?

How should an enterprise move toward Unified Communications? WHITE PAPER How should an enterprise move toward Unified Communications? June 2008 Table of Contents Introduction... 1 Initiative 1: Improve support for mobile workers... 2 Initiative 2: Bring telephony

More information

The History & Future of Unified Communications Introducing Unified Communications

The History & Future of Unified Communications Introducing Unified Communications The History & Future of Unified Communications Introducing Unified Communications The worker of the future is virtual. Far from wanting a 100% telecommuting, work from home experience, this new breed of

More information

Hosted PBX and Beyond

Hosted PBX and Beyond Hosted PBX and Beyond A New Value Proposition for Service Providers White Paper J Arnold & Associates, May 2011 Hosted PBX and Beyond - a New Value Proposition for Service Providers Table of Contents Executive

More information

Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market

Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market Disruptive Integrated Applications and New Partnerships Drive Growth 9847-64 January 2014 Contents Section Slide Numbers Executive

More information

How To Manage An Ip Telephony Service For A Business

How To Manage An Ip Telephony Service For A Business Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information