Business Name : Aceolink Global Services. Company Registration Number : Tax Reference Number : AAXFA4887. Telephone Number : (+91)

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1 Public Relations/Public Affairs # 24, Vasanth Nagar Uzhavar Sandhai opposite (1 street) Singanallur, Coimabtore Phone (+91) Mobile (+91) , (+91) http// contact@aceolink.com aceolink.com

2 Business Name Aceolink Global Services Company Registration Number Tax Reference Number AAXFA4887 Telephone Number (+91) Website To remain competitive in the global economy, you need to concentrate on what made you successful in the first place - your core business. You can't afford to spend valuable time and energy managing transactions and non core processes that could be handled by other specialists. Aceolink can provide the strategy, solutions and services you need to solve your complex business issues, achieve results and maintain your competitive advantage. Expertise in information technology management and business process outsourcing with knowledge specific to your industry, we can provide business-focused solutions tailored to your specific strategic goals. Housed in a 3,000 sq. ft. building which can capable of accommodating 25 seats and at present functions 24 x 7 with 8 seats handling voice and non voice process.

3 Our Contact Center outbound Services are based on superior product and industry knowledge that we possess in the offshore call center services industry. Our expert team makes us versatile in our approach and thereby enables us to meet the requirements of our call center customers. We provide outbound call center outsourcing services to global call center customers in varied industries, such as travel, real estate and airlines and banking. Outsource outbound call center solutions to Aceolink and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition. Aceolink Global Services Provides IEEE Projects Training and Real-time Projects through expertise people. We are providing the training in various latest technologies. We are good at Internet Solutions, Web Page Designing and Hosting. Communication is the art of putting across your thoughts effectively to reach the minds of the listeners. It s the most revered skill of a leader and an essential platform for every aspiring student to display his talent acquired from the institution. We at Aceolink, with our leading professional s trainers, train the students to learn the art of communicating, shed their stage fear and set the tone to express their views through various mediums and tools, benchmarked with the corporate expectations. The primary role of the Business Development is to prospect for new clients within advertising, broadcasting, publishing, education and new media. They must then plan persuasive approaches and pitches that will talk into these organizations to do business with the company. They must develop an empathy with new clients, and set targets for sales and support that will continually improve the relationship. They are also required to grow and retain existing accounts by presenting new products and support services to clients. Business Development Managers work with mid and senior level management, and are closely linked with the licensing sales team.

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5 Desktops and Dialer Servers IBM, Hewlett Packard Predictive Dialer Software Security and firewall Routing Switching Head Phones and Dial Pads Network Passive Hardware Smart Dial - A Linux Based Solutions Endian Firewall Community with Content Security DAX Router Cisco Switches Logitech H250 CAT 6 Cabling Systems Printer HP 3515 Deskjet Wireless Printer Main Power Supply 230 KVA HP Electrical Line 3.5 KVA online UPS backup for desktops, servers and Network products Intel Pentium P IV D Processor 2.3 GHz 1GB DDR2 66 MHz RAM 160 GB Serial ATA (5200RPM - 4 MB Cache) HDD Samsung 14" Flat Panel LCD Monitor Windows Xp Professional Sp2 Linux Cent OS 5

6 The center serves the Duct cleaning company in Ontario, Canada region by fixing up an appointment for duct and furnace cleaning. The call center has to make the cold calling to the resident of Ontario and must explain the necessity of duct cleaning to fix up an appointment. Once the appointment is fixed, the customer information like name, physical address, telephone number and alternate telephone number will be forwarded to the Duct cleaning company with the recording of the appointment calls as a proof for quality. Once the recordings are verified, the call center will receive the commissions on weekly basis. Eastern Standard Time EST 10 AM to 8 PM (B2C) Canada Every frontline agent has to undergo 15 days of training, in which they will be Provided with 7 days of Accent training and Culture Training. And the next 7 days are dedicated for the Process training. After the completion of 15 days there will be an assessment for all the trainees. Based on their performance they will be segregated to the process.

7 Public Relations/Public Affairs # 24, Vasanth Nagar Uzhavar Sandhai opposite (1 street) Singanallur, Coimabtore Phone (+91) http// info@aceolink.com contact@aceolink.com Amsha Pradeep BV Chandrahasan B Phone (+91) Phone (+91) Mobile (+91) Mobile (+91) amshapradeep@aceolink.com chandrahasan@aceolink.com aceolink.com