Big data: what s the big deal? James Stewart Retail Practice Leader

Size: px
Start display at page:

Download "Big data: what s the big deal? James Stewart Retail Practice Leader"

Transcription

1 Big data: what s the big deal? James Stewart Retail Practice Leader Westfield Breakfast Seminar Auckland, 2013

2 Agenda What we know Impact of online Why Big Data is a big deal

3 1 What we know

4 Everybody has a plan until they get punched in the face Iron Mike Tyson former World Heavyweight Champion / 4

5 The perfect storm 2008/2009 / 5

6 People stopped spending and started saving September 16, 2008 Lehman Brothers files for bankruptcy Jun-01 Dec-01 Jun-02 Dec-02 Jun-03 Dec-03 Jun-04 Dec-04 Jun-05 Dec-05 Jun-06 Dec-06 Jun-07 Dec-07 Jun-08 Dec-08 Jun-09 Dec-09 Jun-10 Dec-10 Jun-11 Dec-11 Jun-12 Dec-12 Jun-13 Source: ABS / 6

7 Net tourism is at a record low 1.0 Australian Australia: estimated net net tourist tourist retail spend on (A$bn) retail (A$bn) (0.5) (1.0) (1.5) (2.0) $5.8b in tourist spend lost since 2005 Source: ABS, Morgan Stanley Research; 13 June 2013 / 7

8 Retail sales growth hit a wall 1.2% 1.0% Retail turnover % change from previous month (trend) June % PCP growth (%) 0.6% 0.4% 0.2% 0.0% -0.2% -0.4% Source: ABS / 8

9 And everybody is online! Average hours per day per visitor spent online Average hours per day per visitor spent online North America Europe Latin America Asia Pacific Middle East - Africa Source: Citi Research, comscore Media Metrix December 2012 (Worldwide Ages 15+); 3 April 2013 / 9

10 Technology in 2006 / 10

11 Technology in 2013 / 11

12 Tablet penetration will hit 900m in 4 years Total worldwide installed based (E) 2013 (F) 2014 (F) 2015 (F) 2016 (F) 2017 (F) Source: Forrester Research World Tablet Adoption Forecast, 2012 to 2017 (Global) Note: 2010 and 2011 use finalised data; 2012 to 2017 use estimated data. E = estimated; F = forecast / 12

13 Apps are the new consumer portal Revenue ($b) Vs. Downloads (b) Revenue ($b) Vs. Downloads (b) Revenue ($b) Vs. Downloads (b) Revenue ($b) v Downloads (b) b % Growth 163% Growth % Growth 187% Growth b $76.5b $26.7b Source: Gartner Total revenue Total revenue ($billion) Apps downloaded Apps downloaded (billion) / 13

14 And people are happy to buy! 100% 100% 90% 90% 80% 80% 70% 70% 60% 60% 50% 50% 40% 40% 30% 30% 20% 20% 10% 10% 0% 0% Source: Gartner 6.9% 6.9% 17.2% 17.2% Sources of App Revenue Sources of App Revenue Sources of App Revenue revenue 14.0% 14.0% 48.2% 48.2% 75.9% 75.9% 37.8% 37.8% Advertising (%) Advertising (%) In-app purchases (%) In-app purchases (%) Paid-for (%) Paid-for (%) / 14

15 2 Impact of online

16 Online retail is growing globally 14.0% 12.0% 13.0% 2012 /13 - including food and non-food 10.0% 8.0% 6.0% 4.0% 8.0% 7.1% 7.0% 6.3% 6.0% 5.9% 5.0% 5.0% 4.0% 3.9% 2.0% 2.0% 2.0% 0.0% Source: PwC and Frost & Sullivan; Forrester Research Inc.; Research and Markets; China Daily / 16

17 US retailers set the standard 50% 40% 41% Online sales penetration (%) 30% 20% 10% 28% 25% 24% 23% 15% 13% 11% 11% 9% Estimated average listed retailer online sales UK ~13% 0% 5% 2% 2% Australian 1.5% Source: Various annual reports; Analyst estimates; the Guardian; FH forecasts 2011/12 / 17

18 Non-food spending dominates online Australia $12.1b $2b Source: NAB/Quantium, Morgan Stanley Research / 18

19 Online spend is eroding in-store spend $12,000 FY10 $10,000 -$838 FY13 Spend per household ($) $8,000 $6,000 $4,000 $2,000 $683 $503 $252 $0 Bricks and mortar stores Travel Domestic websites Offshore websites Source: ABS, Quantium, Citi Research estimates / 19

20 50% of online sales are across 3 categories U.S Online Retail Sales by Product Category (2012E) Other, 22% Computer & consumer electronics, 22% Food & beverage 2% Toys & hobby 3% Office equipment & supplies 4% Apparel & accessories 18% Health & personal care 5% Furniture & home furnishings 7% Source: Citi Research, emarketer (Sept. 2012); 3 April 2013 Auto & parts, 8% Books/music/video, 9% / 20

21 Online influenced sales could reach c.70% Source: Javelin Group / 21

22 3 Why Big Data is a big deal

23 The world now produces the same amount of data that existed in all of time until 2003 every two days! Ginny Rometty, CEO IBM February 2013 / 23

24 The best retailers know that knowledge is power! / 24

25 A brand revolution built on customer insights Brand Experience Brand Experience Technology Technology Enablement Customer Insights Omnichannechannel Omni- Integration Personalised Personalised Engagement Engagement Source: EKN Research / 25

26 Consumers want personal recognition / 26

27 Retailers want to know their customers why do they shop us? when? for who? why do they shop with us? when? for who? how often to they shop? For what items? how much more could spend? why do they choose, what? how price sensitive are they? how price sensitive are they? what lifestyles do they lead? is our store a destination for our preferred customers? how many categories do they buy into? How much do they buy in each category? what combination of products do they buy? do they love promotions? what do they like about them? do promotions attract them to the store? what combination of products do they buy? how much do they like us over other brands? what do they think of when shopping in the store? who are our best customers and brand advocates? / 27

28 A loyalty program is not enough. / 28

29 It is about validation through triangulation word of mouth / 29

30 and insights which are actionable Product ranging Location / catchment Communications / marketing / 30

31 So who is the best? / 31

32 Amazon Customising content to the individual / 32

33 Nordstrom Using analytics to identify: What products to promote To which customers Via what channel / 33

34 Sears Using analytics to analyse weekly marketing campaigns to loyalty club members / 34

35 Walmart Using analytics of social media to: Offer discounts to customers when products mentioned online. Recommend products based on hobbies and interests. / 35

36 Down Down campaign drove sales! / 36

37 Uniqlo are hiring for analytics / 37

38 MYER one goes mobile / 38

39 The good news Most retailers are lagging well behind. Of the top USA retailers: Less than 20% have executed a big data project. Only 7% are currently using mobile POS in store. 83% believe they do not get the right customer insights. C.50% have little or no integration between their online store, loyalty program and product promotion systems. Most are developing proof of concept strategies to confirm the ROI. Source: EKN Research / 39

40 The bad news We always over estimate the change that will occur in the next two years and underestimate the change in the next 10 years Bill Gates, Microsoft / 40

41 Contact James Stewart Partner & Retail Practice Leader Azurium Level 43, 600 Bourke Street Melbourne Vic 3000 P: M: E: / 41

42

COMMERCE SNAPSHOT. October 2015

COMMERCE SNAPSHOT. October 2015 October COMMERCE SNAPSHOT Mobile commerce, and even digital commerce as a whole, still accounts for a small slice of total retail sales in the US. But far more sales are influenced somehow by digital and

More information

Online Marketing Institute London, Feb 2012 Mike Shaw Director, Marketing Solutions

Online Marketing Institute London, Feb 2012 Mike Shaw Director, Marketing Solutions The State of Social Media Online Marketing Institute London, Feb 2012 Mike Shaw Director, Marketing Solutions comscore s Innovative Approach Revolutionizes Measurement 2 Million Person Panel 360 View of

More information

Location is Putting Mobile Advertising on the Map

Location is Putting Mobile Advertising on the Map Location is Putting Mobile Advertising on the Map Our History 2008 2009 2003 2007 Nokia acquires Enpocket Nokia acquires NAVTEQ Nokia Interactive Advertising joins NAVTEQ Media Solutions Enpocket launches

More information

The Evolution of Online Travel. Angelo Rossini Euromonitor International

The Evolution of Online Travel. Angelo Rossini Euromonitor International The Evolution of Online Travel Angelo Rossini Euromonitor International THE ONLINE TRAVEL REVOLUTION THE INTERNET BECOMES MOBILE GEOSOCIAL NETWORKS AND SOLOMO TOWARDS A NEW BUSINESS MODEL EMERGING TRENDS

More information

B2C E-Commerce Trends for 2013

B2C E-Commerce Trends for 2013 B2C E-Commerce Trends for 2013 April, 2013 1 Contents Introduction 3 Methodology 4 Executive Overview 6 Findings 7 Our Take 19 2 Introduction The reality is that customers often take a hard-to-predict,

More information

MOBILE RETARGETING BEST PRACTICES

MOBILE RETARGETING BEST PRACTICES MOBILE RETARGETING BEST PRACTICES January 2014 On Average 17% of our customers online sales are coming from the mobile channel Introduction On October 1st, 2013, it became official: Mobile leaped above

More information

CommBank Retail Insights. Edition 1

CommBank Retail Insights. Edition 1 CommBank Retail Insights 1 Contents Welcome 3 Key insights 5 State by state view 6 Online 7 Online retail gaining momentum 8 Transaction sizes up 9 Digital natives drive growth for now 10 Brand loyalty

More information

IS YOUR MARKETING INVESTMENT DELIVERING EXPECTED RETURNS? October 2009

IS YOUR MARKETING INVESTMENT DELIVERING EXPECTED RETURNS? October 2009 IS YOUR MARKETING INVESTMENT DELIVERING EXPECTED RETURNS? October 2009 Is your marketing investment delivering expected returns? Just ask Nielsen by Chang Park, Executive Director, Nielsen Analytic Consulting,

More information

METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY.

METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY. METHODOLOGY THANKS TO CONNECTED DEVICES LIKE TABLETS AND SMARTPHONES, THE WAY PEOPLE SHOP IS CHANGING DRAMATICALLY. We aim to better prepare brands for the future of retail. So for the second consecutive

More information

ecommerce Industry Outlook 2016 Satisfying shoppers who want anything, anywhere, anytime!

ecommerce Industry Outlook 2016 Satisfying shoppers who want anything, anywhere, anytime! ecommerce Industry Outlook 2016 Satisfying shoppers who want anything, anywhere, anytime! Here s to a fantastic 2016! 2016 will be another amazing year for the ecommerce industry, as consumers increasingly

More information

Digital Marketing, How To Guide for American Express Merchants

Digital Marketing, How To Guide for American Express Merchants Digital Marketing, How To Guide for American Express Merchants americanexpress.com.au/merchant How to promote yourself online and successfully grow your business in the digital world 1 Contents 1. Introduction

More information

Visa Consulting and Analytics

Visa Consulting and Analytics Visa Consulting and Analytics Issuer Acquirer Retailer Analytics and Information services: Issuer menu Issuers - Visa data driven insights We are in a unique position to inform our clients about performance

More information

The State of the Internet

The State of the Internet The State of the Internet 2 nd Quarter 2012 #SOI12 Agenda 1. The State of the Internet Overview 2. Competition in Online Music 3. Traffic Patterns in Online Video 4. The Changing Face of Social Media 5.

More information

I V A N N I K K H O O

I V A N N I K K H O O I N T RODUCTION I V A N N I K K H O O 2 I N T RODUCTION I V A N N I K K H O O 3 W h a t i s E - C o m m e r c e? ˈēˌkämərs/ Noun: ecommerce commercial transactions conducted electronically on the Internet.

More information

The future of retail Javelin Group

The future of retail Javelin Group The future of retail Javelin Group Amy McGee, Manager Javelin Group: planning & implementing omni-channel transformation 2 The world s most experienced specialist consultancy in omni-channel retail 170

More information

CUSTOMER ENGAGEMENT BUILDING PERSONAL CONNECTIONS WITH YOUR CUSTOMERS

CUSTOMER ENGAGEMENT BUILDING PERSONAL CONNECTIONS WITH YOUR CUSTOMERS CUSTOMER ENGAGEMENT BUILDING PERSONAL CONNECTIONS WITH YOUR CUSTOMERS 1 Customer Engagement CUSTOMER ENGAGEMENT The rise of social networking, mobile technology and e-commerce gave brands and retailers

More information

Living With The Internet. A Latin American Study On What s Driving Web Behavior

Living With The Internet. A Latin American Study On What s Driving Web Behavior Living With The Internet A Latin American Study On What s Driving Web Behavior Agenda Project Objective & Methodology Executive Summary Evolution of the Internet Latin America Online Behavior Latin America

More information

REVIEWS, REPUTATION AND ROI

REVIEWS, REPUTATION AND ROI REVIEWS, REPUTATION AND ROI Getting the Most out of TripAdvisor and Your Online Presence Presented by Steven Paganelli, CDME Head of Destination Marketing Sales, Americas WHAT IS THE ROI OF SOCIAL MEDIA?

More information

Business Strategy and Initial Market Assessment for a Retail Company

Business Strategy and Initial Market Assessment for a Retail Company Business Strategy and Initial Market Assessment for a Retail Company 1 Retail Industry According to Hoovers, the internet and mail-order retail industry in the US includes about 20,000 companies with combined

More information

Tracking the Impact of Online Advertising on In-Store Sales:

Tracking the Impact of Online Advertising on In-Store Sales: Tracking the Impact of Online Advertising on In-Store Sales: What Every Multichannel Merchant Needs to Know A White Paper by: In-Store Purchases Start Online It s a fairly typical story: A consumer searches

More information

Filipp Shubin COO Synqera for NRF Big Show 2014 DELIVERING A PERSONALIZED IN-STORE EXPERIENCE

Filipp Shubin COO Synqera for NRF Big Show 2014 DELIVERING A PERSONALIZED IN-STORE EXPERIENCE Filipp Shubin COO Synqera for NRF Big Show 2014 DELIVERING A PERSONALIZED IN-STORE EXPERIENCE The changing retail environment 1. Five-year average return on investment: 3. Customer satisfaction index (out

More information

Futuro Digital LATAM 2014

Futuro Digital LATAM 2014 Futuro Digital LATAM 2014 La Revisión Anual Sobre el Entorno Digital en América Latina Alejandro Fosk, Senior Vice President Latin America Septiembre, 2014 www.facebook.com/comscoreinc @comscorelatam worldpress@comscore.com

More information

A $22 Trillion Economy Depends on It: How Big Data Powers the Retail Enterprise

A $22 Trillion Economy Depends on It: How Big Data Powers the Retail Enterprise June 2015 A $22 Trillion Economy Depends on It: Stratecast Analysis by Jeff Cotrupe Big Data & Analytics (BDA) Volume 3, Number 7 Table of Contents Executive Summary... 5 Introduction... 6 In Retail, whether

More information

Making Leaders Successful Every Day

Making Leaders Successful Every Day Making Leaders Successful Every Day Succeeding In Global ecommerce Forrester Research Benjamin Ensor Research Director, ebusiness & Channel Strategy March 13, 2013 For internal use only Agenda What s the

More information

www.trequista.com Latin America is Ready for Omnichannel Retailing Revolution

www.trequista.com Latin America is Ready for Omnichannel Retailing Revolution www.trequista.com Latin America is Ready for Omnichannel Retailing Revolution Rise of Anytime, Anywhere Shopper 2 Latin America Retailers Dilemma Five years ago, Wal-Mart identified that its biggest competitor

More information

Engage Chinese Consumers Through Digital Marketing Channel. David Zhou Director of Overseas Business adsage Corporation 1

Engage Chinese Consumers Through Digital Marketing Channel. David Zhou Director of Overseas Business adsage Corporation 1 Engage Chinese Consumers Through Digital Marketing Channel David Zhou Director of Overseas Business adsage Corporation 1 Benefits of SEMPO Membership Expand Your Knowledge with webinars, hangouts, and

More information

THE STATE OF MOBILE. Kasey Lobaugh. January Deloitte Digital Copyright 2015 Deloitte Consulting LLP. All rights reserved.

THE STATE OF MOBILE. Kasey Lobaugh. January Deloitte Digital Copyright 2015 Deloitte Consulting LLP. All rights reserved. THE STATE OF MOBILE Kasey Lobaugh January 2015 Times they are a changin Bob Dylan MOBILE EVERYTHING 50% Share of Media Consumption 40% 30% 20% 10% 0% TV Online Radio Print Mobile Source: emarketer, April

More information

NRF 2015 Global Ecommerce: It s a Small World After All

NRF 2015 Global Ecommerce: It s a Small World After All NRF 2015 Global Ecommerce: It s a Small World After All #nrf15 @FitForCommerce @PitneyBowesEcommerce FitForCommerce is a consultancy founded to help online and omnichannel businesses figure out what they

More information

Amazing FACTS About MOBILE Marketing S Z

Amazing FACTS About MOBILE Marketing S Z 50!? Amazing FACTS About MOBILE Marketing S Z Brought to you by your friends at Many of these AMAZING FACTS can be found in GO MOBILE, the #1 BEST-SELLING mobile marketing book in America. [http://www.gomobilebook.com]

More information

The rapid growth of online shopping is driving structural changes in the retail model

The rapid growth of online shopping is driving structural changes in the retail model Australian online shopping market and digital insights An executive overview July The rapid growth of online shopping is driving structural changes in the retail model pwc.com.au Executive overview The

More information

State of Mobile Commerce. Cross-device shopping starts and ends on mobile Q3 2015

State of Mobile Commerce. Cross-device shopping starts and ends on mobile Q3 2015 State of Mobile Commerce Cross-device shopping starts and ends on mobile Q3 2015 Brazil State of Mobile Commerce Q3 Highlights Criteo s analysis of shopping data from Q3 2015 demonstrates that smartphones

More information

How Mobile Tools & Process Decisions Are Being Made

How Mobile Tools & Process Decisions Are Being Made Preface This survey was designed to establish insight and benchmarks into software organizations that are responsible for testing applications and websites, specifically for mobile. The key objectives

More information

GREATER GAINS FROM DIGITAL CAMPAIGNS

GREATER GAINS FROM DIGITAL CAMPAIGNS CMO Council January, 2011 GREATER GAINS FROM DIGITAL CAMPAIGNS Optimizing the Value of Online Advertising Spend and Digital Media Channel Performance In Furthering Customer Acquisition, Engagement and

More information

Global Luxury B2C E-Commerce Snapshot 2014

Global Luxury B2C E-Commerce Snapshot 2014 Brochure More information from http://www.researchandmarkets.com/reports/2932975/ Global Luxury B2C E-Commerce Snapshot 2014 Description: The report Global Luxury B2C E-Commerce Snapshot 2014 reveals that

More information

OMNICHANNEL TREND IN GLOBAL B2C E-COMMERCE AND GENERAL RETAIL 2015. March 2015

OMNICHANNEL TREND IN GLOBAL B2C E-COMMERCE AND GENERAL RETAIL 2015. March 2015 OMNICHANNEL TREND IN GLOBAL B2C E-COMMERCE AND GENERAL RETAIL 2015 March 2015 General Information Product Details Language: English Format: PDF & Power Point Number of Pages/Charts: 52 Covered Countries/Regions:

More information

Tapping into the Lucrative China Market with an Omni-Channel Strategy. Frankie Ho General Manager

Tapping into the Lucrative China Market with an Omni-Channel Strategy. Frankie Ho General Manager Tapping into the Lucrative China Market with an Omni-Channel Strategy Frankie Ho General Manager A GENDA v China Digital Landscape & Latest Marketing Trends v Embracing the Mobile Age v Connect with Your

More information

The Online. in New Zealand. a 2013 update

The Online. in New Zealand. a 2013 update The Online Retail Market in New Zealand a 2013 update Online retailing is here to stay. It is going to continue growing at a much faster rate than the physical store sector. It is going to be a significant

More information

For personal use only. DIGITAL PERFORMANCE GROUP Annual General Meeting 29 November 2013

For personal use only. DIGITAL PERFORMANCE GROUP Annual General Meeting 29 November 2013 DIGITAL PERFORMANCE GROUP Annual General Meeting 29 November 2013 FY13 Financial Result 35,000 30,000 29,856 FY12 FY13 25,000 23,861 20,000 15,000 10,000 5,000 - (5,000) 3,055 2,767 1,123 1,164 (1,932)

More information

Top 4 Trends in Digital Marketing 2014

Top 4 Trends in Digital Marketing 2014 Top 4 Trends in Digital Marketing 2014 New Opportunities for Multi-Location Brands Driving Online Customers into In-Store Sales Social + Local + Mobile www.localvox.com Gartner predicts that multi-location

More information

We represent news media industry in! 120 countries! Based in Paris, France, and! Frankfurt, Germany, with! subsidiaries in Singapore and India!

We represent news media industry in! 120 countries! Based in Paris, France, and! Frankfurt, Germany, with! subsidiaries in Singapore and India! We represent news media industry in! 120 countries! Based in Paris, France, and! Frankfurt, Germany, with! subsidiaries in Singapore and India! We represent more than! 18,000 "publications! 15,000 "online

More information

Brochure More information from http://www.researchandmarkets.com/reports/3445946/

Brochure More information from http://www.researchandmarkets.com/reports/3445946/ Brochure More information from http://www.researchandmarkets.com/reports/3445946/ Mobile Analytics Market by Type (Mobile Advertising and Marketing Analytics, In-app Behavioral Analytics, Application Performance

More information

Best practices for choosing and integrating a mobile payments platform. A GlobalOnePay White Paper

Best practices for choosing and integrating a mobile payments platform. A GlobalOnePay White Paper Best practices for choosing and integrating a mobile payments platform A GlobalOnePay White Paper Mobile commerce (mcommerce) purchases and in-app payments made on mobile devices are rapidly becoming just

More information

Capturing Near Me Moments: How location-based mobile advertising is changing the marketing landscape

Capturing Near Me Moments: How location-based mobile advertising is changing the marketing landscape Capturing Near Me Moments: How location-based mobile advertising is changing the marketing landscape A Digital Marketing Depot Whitepaper Introduction: The mobile advertising opportunity Smartphone ubiquity

More information

Online Auto Insurance

Online Auto Insurance Online Auto Insurance Presented to IIABA ACT Susan Engleson, Senior Director September 27, 2013 comscore is a leading internet technology company that provides Analytics for a Digital World NASDAQ SCOR

More information

The Explosion of Mobile Technology; What s the Impact on the Financial Services Industry?

The Explosion of Mobile Technology; What s the Impact on the Financial Services Industry? The Explosion of Mobile Technology; What s the Impact on the Financial Services Industry? Presented by: on Financial Services 1 A look at the state of mobile technology in 2012 on Financial Services 2

More information

Become an EM Partner. Extend your offer, leverage the power of Effective Measure and generate additional income for your business

Become an EM Partner. Extend your offer, leverage the power of Effective Measure and generate additional income for your business Become an EM Partner Extend your offer, leverage the power of Effective Measure and generate additional income for your business About Effective Measure (EM) A leading global provider of digital audience,

More information

Tim Howkins, CEO. Steve Clutton, Finance Director

Tim Howkins, CEO. Steve Clutton, Finance Director Tim Howkins, CEO Steve Clutton, Finance Director Highlights Revenue Revenue up 36% Earnings per share up 33% All parts of business contributed to growth Benefits of increased IT spend Proposed final dividend

More information

Physical/Digital Convergence: New Technology for Omnichannel Retail

Physical/Digital Convergence: New Technology for Omnichannel Retail Physical/Digital Convergence: New Technology for Omnichannel Retail Moderator Allison Enright Editor Internet Retailer Featured Panelist Nikki Baird Partner Retail Systems Research Speaker Jeremy Wilson

More information

www.footfall.com +44 (0) 121 711 4652 ARE CLICKS CRUSHING BRICKS? Ecommerce and the digital influence on bricks-and-mortar retail

www.footfall.com +44 (0) 121 711 4652 ARE CLICKS CRUSHING BRICKS? Ecommerce and the digital influence on bricks-and-mortar retail www.footfall.com +44 (0) 121 711 4652 ARE CLICKS CRUSHING BRICKS? Ecommerce and the digital influence on bricks-and-mortar retail Rumours of the store s death are greatly exaggerated Traditional retail

More information

The 50 Most Important Mobile Marketing Charts of 2015

The 50 Most Important Mobile Marketing Charts of 2015 The 50 Most Important Mobile Marketing Charts of 2015 What is the future of mobile marketing? Mobile has transformed the way we shop, consume media, and interact with our families and friends. In this

More information

THE DAWN OF THE PLANET OF THE APPS A NEW AGE FOR BRICK AND MORTAR RETAILERS

THE DAWN OF THE PLANET OF THE APPS A NEW AGE FOR BRICK AND MORTAR RETAILERS THE DAWN OF THE PLANET OF THE APPS A NEW AGE FOR BRICK AND MORTAR RETAILERS BRICKS AND MORTAR RETAILERS AROUND THE WORLD ARE USING MOBILE APPS TO HELP LEVEL THE PLAYING FIELD WITH ONLINE BEHEMOTHS LIKE

More information

THE HOTTEST DIGITAL TRENDS The digital world is rapidly changing we ll keep you up to speed.

THE HOTTEST DIGITAL TRENDS The digital world is rapidly changing we ll keep you up to speed. THE HOTTEST DIGITAL TRENDS The digital world is rapidly changing we ll keep you up to speed. Morgan Stanley stated that 91% of people keep their phone within 3 feet, 24 hours a day. 1.08 of the world s

More information

NAB Online Retail Sales Index Indepth report: January 2010 January 2012

NAB Online Retail Sales Index Indepth report: January 2010 January 2012 NAB Online Retail Sales Index Indepth report: January 1 January 12 Chart 1: Growth in online sales slows across H2 11, but outpaces traditional 1 3 1 Growth in online sales vs. retail sales Online Index

More information

VISTA GROUP 2015 AGM

VISTA GROUP 2015 AGM VISTA GROUP 2015 AGM > Introduction > Chairman s Address > CEO Address > Questions on Annual Report and Financial Statements > Business Resolutions - Resolution 1 Remuneration of Auditors - Resolution

More information

How Retailers Use Email to Do More with Less How Gordmans leverages email to drive foot traffic and increase sales at their 65 locations.

How Retailers Use Email to Do More with Less How Gordmans leverages email to drive foot traffic and increase sales at their 65 locations. How Retailers Use Email to Do More with Less How Gordmans leverages email to drive foot traffic and increase sales at their 65 locations. Cara Olson Manager of E-Marketing Digital Evolution Group Michael

More information

NAB Online Retail Sales Index In depth report July 2014

NAB Online Retail Sales Index In depth report July 2014 NAB Online Retail Sales Index In depth report July Table. Key online retail statistics Total online Index Domestic sales International sales May YOY growth (%) Jun Jul May MOM growth (% sa, 3mma) Jun Jul

More information

AirTight Social Wi-Fi and Analytics for the Retail Store of the Future Where Clicks Meet the Bricks

AirTight Social Wi-Fi and Analytics for the Retail Store of the Future Where Clicks Meet the Bricks AirTight Social Wi-Fi and Analytics for the Retail Store of the Future Where Clicks Meet the Bricks The retail store of the future will deliver a seamless and personalized consumer experience with omnichannel

More information

For personal use only

For personal use only A.C.N. 009 065 650 Level 1, 10 Queens Lane Melbourne, VIC 3004 Telephone: (03) 9866 7333 email: smarttrans@smarttrans.com.au www.smarttransholdings.com Quarterly Report for the period ended 30 th September

More information

Krispy Kreme Doughnuts, Inc. HOLD Price Target: $22 Key Statistics as of 4/16/2015. Thesis Points: Company Description: NYSE:KKD

Krispy Kreme Doughnuts, Inc. HOLD Price Target: $22 Key Statistics as of 4/16/2015. Thesis Points: Company Description: NYSE:KKD Krispy Kreme Doughnuts, Inc. NYSE:KKD Analyst: Sector: Etienne Lehideux Services HOLD Price Target: $22 Key Statistics as of 4/16/2015 Thesis Points: Market Price: Industry: Market Cap: 52-Week Range:

More information

Successful businesses need creative strategies. EVOLUTION & UPCOMING TRENDS OF FASHION E-COMMERCE IN CHINA MagentoCom event, November 2013

Successful businesses need creative strategies. EVOLUTION & UPCOMING TRENDS OF FASHION E-COMMERCE IN CHINA MagentoCom event, November 2013 Successful businesses need creative strategies EVOLUTION & UPCOMING TRENDS OF FASHION E-COMMERCE IN CHINA MagentoCom event, November 2013 VELVET IS A DIGITAL CONSULTING AGENCY SERVING FASHION, LUXURY AND

More information

TripAdvisor Reports Fourth Quarter and Full Year 2013 Financial Results

TripAdvisor Reports Fourth Quarter and Full Year 2013 Financial Results TripAdvisor Reports Fourth Quarter and Full Year 2013 Financial Results NEWTON, MA, February 11, 2014 -- TripAdvisor, Inc. (NASDAQ: TRIP), the world s largest travel website*, today announced financial

More information

Differentiate Now for Retail Leadership The Omni Channel Customer Experience

Differentiate Now for Retail Leadership The Omni Channel Customer Experience Differentiate Now for Retail Leadership The Omni Channel Customer Experience Singapore October 11 th, 2011 Ivano Ortis Head International, IDC Retail Insights Agenda Industry Trends What is Changed? Omni-channel

More information

ASIA-PACIFIC ONLINE PAYMENT METHODS: FULL YEAR 2014. March 2015

ASIA-PACIFIC ONLINE PAYMENT METHODS: FULL YEAR 2014. March 2015 ASIA-PACIFIC ONLINE PAYMENT METHODS: FULL YEAR 2014 March 2015 General Information Product Details Language: English Format: PDF & Power Point Number of Pages/Charts: 98 Covered Countries/Regions: Asia-Pacific,

More information

8 Digital Trends that Impact Your Business

8 Digital Trends that Impact Your Business 8 Digital Trends that Impact Your Business The Future of Business is Digital The Future of Business is Digital Forrester Report The future of digital is changing The Future of Business is Digital Today

More information

Shoply online shopping

Shoply online shopping Shoply online shopping Investor presentation August 2014 Homewares and Domestic Appliances Computers and Electronic Goods Recreational Goods 1 Corporate snapshot Vision: to become a leading ASX-listed

More information

How Volvo Construction Equipment Uses Email and CRM to Sell Big Iron!

How Volvo Construction Equipment Uses Email and CRM to Sell Big Iron! How Volvo Construction Equipment Uses Email and CRM to Sell Big Iron! Advanced Strategies for Attracting, Selling and Retaining Customers Join the Conversation! I m at #MPB2B. Learning how @VolvoCE_NA

More information

Sponsored Webinar: Call Analytics for Mobile Marketing: Real Strategies, Real Stories

Sponsored Webinar: Call Analytics for Mobile Marketing: Real Strategies, Real Stories The Local Media & Advertising Experts Sponsored Webinar: Call Analytics for Mobile Marketing: Real Strategies, Real Stories June 24, 2015 Webinar Agenda & Goals Goal: Explain precise tactics for driving

More information

STATS WINDOW. Retail industry

STATS WINDOW. Retail industry Volume 8, Issue 4, October 2015 STATS WINDOW The Pacific Business Review International has taken an initiative to start a section which will provide a snapshot of major Global & Indian economic indicators

More information

Using Mobile Applications to Close The Marketing Loop

Using Mobile Applications to Close The Marketing Loop iapps Technology White Paper WP005#4- January 2012 Using Mobile Applications to Close The Marketing Loop iapps Pty Ltd 3/19 Premier Circuit, Warana, QLD, 4575, Australia T +61 (0)7 5437 8900 F +61 (0)7

More information

The Changing Face of Mobile Customer Engagement

The Changing Face of Mobile Customer Engagement The Changing Face of Mobile Customer Engagement Sheryl Kingstone, Research Director, Yankee Group Mobile Research Summit: Data & Insights 2014 June 19, 2014 Page 1 Copyright 2014 Agenda Why Mobile is Changing

More information

WA Real Estate Forum 12 th, September 235 St Georges Terrace

WA Real Estate Forum 12 th, September 235 St Georges Terrace WA Real Estate Forum 12 th, September 235 St Georges Terrace Over whelming response! Welcome Introduction Why WA Real Estate Forum The Forum explained On the Spot Speakers Mark Woschnak, CEO of rent.com.au

More information

ecommerce Industry Outlook 2015.

ecommerce Industry Outlook 2015. ecommerce Industry Outlook 2015. JANUARY 2015 Introduction. The global ecommerce industry saw impressive growth in 2014 with goods and services worth $1.5 trillion bought by shoppers via desktops, tablets

More information

Viewpoint on the Canadian Retailing Sector

Viewpoint on the Canadian Retailing Sector on the Canadian Retailing Sector August 2014 E-commerce Growth Opportunities in a Changing Retail Environment The traditional retail model is changing at a rapid pace in Canada and as a consequence, retailers

More information

The Hurdles Facing Today s Online Merchants

The Hurdles Facing Today s Online Merchants Digital River World Payments Survey Report The Hurdles Facing Today s Online Merchants BlueHornet.com Background At the 2011 E-Commerce Payments & Risk Conference hosted by the Merchant Risk Council (MRC)

More information

TRENDS SHAPING ONLINE TRAVEL Euromonitor International. @Euromonitor

TRENDS SHAPING ONLINE TRAVEL Euromonitor International. @Euromonitor TRENDS SHAPING ONLINE TRAVEL Euromonitor International 18 MARCH 2014 @Euromonitor @CarolineBremner GLOBAL OVERVIEW CONSUMER TRENDS IN ONLINE TRAVEL A NEW COMPETITIVE ENVIRONMENT GLOBAL OVERVIEW Global

More information

Webtrends for Retail

Webtrends for Retail Webtrends for Retail Revolutionize Your Customers End-To-End Experiences Across Digital Channels solution brief JAN 2013 2013 Webtrends, Inc. www.webtrends.com. Webtrends for Retail Revolutionize Your

More information

WORLDWIDE RETAIL ECOMMERCE SALES: EMARKETER S UPDATED ESTIMATES AND FORECAST THROUGH 2019

WORLDWIDE RETAIL ECOMMERCE SALES: EMARKETER S UPDATED ESTIMATES AND FORECAST THROUGH 2019 WORLDWIDE RETAIL ECOMMERCE SALES: EMARKETER S UPDATED ESTIMATES AND FORECAST THROUGH 2019 Worldwide retail sales including in-store and internet purchases will surpass $22 trillion in 2015, up 5.6% from

More information

BUSINESS WHITE PAPER. Contextual e-commerce: The key to an optimized e-commerce channel. www.coremedia.com

BUSINESS WHITE PAPER. Contextual e-commerce: The key to an optimized e-commerce channel. www.coremedia.com BUSINESS WHITE PAPER Contextual e-commerce: The key to an optimized e-commerce channel www.coremedia.com BUSINESS WHITE PAPER THE CONTEXTUAL JOURNEY Today s online customers are empowered like never before,

More information

Illini Consulting Group

Illini Consulting Group Illini Consulting Group University Case Study Competition 2015 Las Vegas, Nevada By: Mike Azzaro, Leah Horton, Rachel Richardson, and Aaron Wall 1 Agenda: 1. Introduction to Wakefern 2. Defining the problem

More information

Copyright 2015 Criteo. State of Mobile Commerce Apps and cross-device lead mobile business Q2 2015

Copyright 2015 Criteo. State of Mobile Commerce Apps and cross-device lead mobile business Q2 2015 State of Mobile Commerce Apps and cross-device lead mobile business Q2 2015 Mobile Commerce Report Methodology Individual transaction data analyzed How can marketers use this data? Over 3,000 online retail

More information

Customer loyalty is hard to come by: Technology is the answer

Customer loyalty is hard to come by: Technology is the answer Customer loyalty is hard to come by: Technology is the answer CARD LINKED MARKETING Gone are the days when a customer would stay with the same bank for 20+ years, taking out mortgages, loans and making

More information

GLOBAL ONLINE PAYMENT METHODS: FIRST HALF 2015

GLOBAL ONLINE PAYMENT METHODS: FIRST HALF 2015 PUBLICATION DATE: JULY 2015 PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-9 TABLE OF CONTENTS I PAGE 10 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 11 METHODOLOGY I PAGE 12 RELATED REPORTS I PAGE

More information

MOBILE MARKETING PROSPECTUS

MOBILE MARKETING PROSPECTUS RED FISH MEDIA 2010. All Rights Reserved STRONGER SALES IN THE PALM OF THEIR HANDS Build brand loyalty, grow your customer database, and of course increase revenue by engaging your consumers with mobile

More information

2014 Brazil Digital Future in Focus

2014 Brazil Digital Future in Focus 2014 Brazil Digital Future in Focus The 2013 Digital Year in Review & What It Means for the Year Ahead Alex Banks, VP Latin America & Director Brazil May, 2014 www.facebook.com/comscoreinc @comscorelatam

More information

About The CMO Survey. Mission. Survey Operation. Sponsoring Organizations

About The CMO Survey. Mission. Survey Operation. Sponsoring Organizations About The CMO Survey Mission - To collect and disseminate the opinions of top marketers in order to predict the future of markets, track marketing excellence, and improve the value of marketing in firms

More information

BUSINESS WHITE PAPER. Contextual e-commerce: The key to an optimized e-commerce channel. www.coremedia.com

BUSINESS WHITE PAPER. Contextual e-commerce: The key to an optimized e-commerce channel. www.coremedia.com Contextual e-commerce: The key to an optimized e-commerce channel www.coremedia.com THE CONTEXTUAL JOURNEY Today s online customers are empowered like never before, engaging with companies across a range

More information

Retail Industry Executive Survey

Retail Industry Executive Survey Retail Industry Executive Survey Executive Summary By working closely with hundreds of our retail customers over the past decade, TimeTrade has witnessed a dramatic transformation of the consumer-seller

More information

The Mobile Retargeting Strategy Guide

The Mobile Retargeting Strategy Guide The Mobile Retargeting Strategy Guide Linda s Shoe Co. 8 minutes ago Need some new shoes this season? Like Comment Share June 2014 Executive summary Today s consumers regularly shift between desktop, mobile,

More information

INTELLIGENT MOBILE MONETIZATION--POWERED BY BIG DATA

INTELLIGENT MOBILE MONETIZATION--POWERED BY BIG DATA INTELLIGENT MOBILE MONETIZATION--POWERED BY BIG DATA Using Predictive Learning to Reach the Right Customers with the Right Mobile App Cohort analysis a Big Data-powered approach for making every ad impression

More information

HOW LENOVO USES LIFETIME CUSTOMER VALUE TO BUILD SEM CAMPAIGNS. NetElixir University Guest Expert Series

HOW LENOVO USES LIFETIME CUSTOMER VALUE TO BUILD SEM CAMPAIGNS. NetElixir University Guest Expert Series HOW LENOVO USES LIFETIME CUSTOMER VALUE TO BUILD SEM CAMPAIGNS NetElixir University Guest Expert Series 1 ABOUT NETELIXIR UNIVERSITY NetElixir University was launched in 2012 with a vision of democratizing

More information

Company presentation SHARES - CENKOS Innovators & Investors FORUM 29 January 2013. globoplc.com

Company presentation SHARES - CENKOS Innovators & Investors FORUM 29 January 2013. globoplc.com Company presentation SHARES - CENKOS Innovators & Investors FORUM 29 January 2013 2 Introduction GLOBO is an international leader and technology innovator in the mobile consumer and enterprise application

More information

What is Driving Rapid Growth in the Australian Mobile Advertising Market?

What is Driving Rapid Growth in the Australian Mobile Advertising Market? What is Driving Rapid Growth in the Australian Mobile Advertising Market? Author: Phil Harpur Published: 10 Dec 2013 Key Takeaway The Australian mobile advertising market grew very strongly during 2013

More information

Contextualized E-Commerce: The key to an optimized e-commerce channel. www.coremedia.com

Contextualized E-Commerce: The key to an optimized e-commerce channel. www.coremedia.com Business Solutions Guide: contextualized e-commerce www.coremedia.com Contextualized E-Commerce: The key to an optimized e-commerce channel CoreMedia Business Solutions Guides are intended for operational

More information

Outlook 2011: Survey Report

Outlook 2011: Survey Report Web Analytics Association Outlook 2011: Survey Report page 1 Web Analytics Association Outlook 2011: Survey Report Prepared by the Web Analytics Association February 2011 All Rights Reserved Web Analytics

More information

media kit 2014 PUBLISH / DEVELOP Global Mobile Ad Network

media kit 2014 PUBLISH / DEVELOP Global Mobile Ad Network media kit 2014 PUBLISH / DEVELOP Global Mobile Ad Network WHY MOBILE PUBLISHING Proliferation of smartphone devices and tablets is shifting the way that customers use Internet, making advertising a key

More information

2015 Holiday Commerce Marketing Guide

2015 Holiday Commerce Marketing Guide 2015 Holiday Commerce Marketing Guide This past 2014 holiday period was a very merry season for ecommerce, witnessing a 16% growth in holiday sales over holiday 2013. 1 We have also seen continued shifts

More information