Logistics service is more than just transporting things from A to B

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1 best4log-x We Transport You into the Future Logistics service is more than just transporting things from A to B For you, shipping, handling and warehouse logistics go hand in hand Transport and warehouse logistics represent your core business. You also provide additional services such as repacking, labeling and assembly. All processes must flow together seamlessly, and the ability to know everything about each package at any given time is important to you. You are operating in a growth market that offers tremendous opportunities. Greater competition for simple transport, high diesel prices, taxes and tolls, increasingly strict legal requirements for work and rest periods, and growing customer demand for more transparency along the logistics chain are just some of the challenges you face. The various options available for designing different tasks and processes to fit your business provide you with great opportunities. To continue expanding your company, you need IT systems that support new developments and constant change systems that are flexible, efficient and cost-effective. Integrated processes in logistics, optimized customer relations, improved information and control options, technologies such as radio data transmission, pick-by-voice or RFID help keep your costs in check. Your Benefits Automatic coordination between operational and administrative systems Integration of warehouse logistics and transport Standardized screen layout in all departments Higher customer satisfaction and efficient processes thanks to integrated customer service Latest news, automatic and reliable reporting Investment security Scalability for new businesses With the right IT solution and a competent partner on your side, you will be better prepared for the future and can expand your business activities even further.

2 Sometimes, with change comes great opportunity. Shape the future together Our team of qualified logistics experts and certified SAP consultants is on hand to provide you with quick and effective support throughout Germany. Working together with you, our competencies in logistics and IT are combined to ensure your company s safe and secure transition into the future. To this end, a project team will be assembled comprising your people and ours. We then listen to your specific needs and collaborate with you to develop the right strategy for your company. This allows your users to contribute to the restructuring process and provides them with a strong incentive to tackle the tasks ahead. We are flexible and adapt our concepts to meet your requirements to the tee. At the same time, we give you access to the best industry software available. With our best4log-x solution, as well as our longstanding project experience, we are able to offer you a one-of-a-kind package: Comprehensive consulting and professional project handling for logistics service providers combined with cost-effective operation of your ERP system tailored to your individual needs. You can introduce changes step by step and at our own pace. And we will be there to help. Choose from our service catalog based on your individual needs: Management consulting Logistics, process and organization consulting Capability analysis and profitability consulting IT strategy consulting Solution design and implementation Technical concept design and specification IT concept design and IT requirements specification Implementation of standard and add-on SAP functions SAP customization Testing assistance and user training Go-live implementation and support Operation Hosting in the arvato systems data center Application and user support SAP license and contract management for small to medium-size companies IT outsourcing

3 best4log-x Shift the Focus back to your Core Business All the requirements and processes that you deal with every day form the basis of our SAP-based industry solution best4log-x. The solution enables you to comprehensively view, analyze and structure all requirements, from strategic logistics consulting to actual operation. This is the only way to make sure all processes for shipping, handling and warehouse logistics are fully covered. Our modular software package has been developed with these processes in mind and can be flexibly adapted to meet your individual requirements and company size. That is why you should choose best4log-x and SAP If you choose an industry solution today, you don t want to reach your limits on the next day simply because the processes have changed or the workflows and guidelines have been restructured. For this reason, best4log-x is based on SAP Business All-in- One (SAP ERP, ECC 6.0). And you can rest assured to have invested in lasting value. Owing to our extensive experience in the market, project experience and process knowledge in both warehousing and transport, we know what we are talking about and understand your specific needs. As an SAP Special Expertise Partner, we can provide you with cross-module SAP implementation, extensive knowledge in mobile data transmission (e. g., RF, RFID, pick-by-voice/pick-by-light), direct integration of complex warehouse and materials handling technology into SAP and SAP expertise in the logistics service provider area (EM, EWM, TM etc.). Our service range also includes support and maintenance as well as intelligent, low-maintenance IT outsourcing models. It goes without saying that our solutions support operative transportation and warehouse controlling as perfectly as KPI-based management reporting, allowing you to keep your business on course for success. For you, this means: You can focus on your core business again, leaving it to our IT solutions and team to ensure that your processes flow smoothly and transparently on all levels.

4 With SAP ERP, all a logistics service provider s current and future company processes requested by the customer could be mapped out in one integrated system with no interfaces. Jörg Nauen, Manager Logistics Service Provider Services and Solutions tailored to your specific Needs Functional Overview Shipping handling Shipping order for partial and complete cargo and consolidated cargo Individual freight rates and conditions Transport planning with routing assignment Shipment assignment for routing and for vehicles Telematic integration and tracking & tracing Hub handling management Customer or freight carrier transport billing Cost and profit accounting for shipping Standard EDIFACT interfaces Integrated warehousing Shipment-related goods receipt and issue Inventory transparency for all stock movements and locations across the transport chain Warehouse / station monitoring for controlling the work load in the warehouse and transfer station Palletization, repacking, labeling, storage Order picking and dispatch control Warehouse monitor for controlling the work load in the warehouse and transfer station Warehouse billing Loading equipment management Inventory management using palette accounts / palette debts for various business partners Recording / acquisition of palette movements relating to the order Site-specific inventory management of loading equipment Balancing and adjustment of palette accounts Customer Service Partner Management (CRM) 360-degree view of the customer and carrier / subcontractor (master data, invoices, activities, financial information such as credit line and open items) List of activities Configurable workflows such as, e.g., returns, credit notes, claims processing Directly create new requests offers orders Order tracking Can be integrated into the telephone system Visit reports and evaluations Customer segmentation as an add-on module Marketing activities and sales control as an add-on module

5 Vehicle and vehicle fleet management Vehicle data, history, billing Tank billing, toll fee control Workshop management Driver management Driver data, driver history Work times, shift planning, availability Driver qualification, driver assessment, driver billing Billing and controlling Integrated customer/subcontractor billing based on tariff classification for transport, warehouse and value-added services Integrated cost/profit controlling for customers, transport and shipping Credit note procedure for subcontractors Internal account settlement Optional Radio data transmission handling/ scanner integration Internet-based linking of business partners (Dispatch recording, Track&Trace) EDI / ATLAS integration Integration with Financial accounting [FI] Cost accounting / controlling [CO] Customer relationship management [CRM] Human capital management [HCM] Load optimization Our Offer Your Benefits Industry solution based on the market-leading ERP provider Standard solutions and best practices from experienced industry and SAP experts All company processes in one integrated system with no interfaces All services from one source: Planning, introduction, operation and application support Extensive network of partners with experienced industry experts Quick and easy introduction with preconfigured processes for LTL/FTL and collection, cargo and contract logistics arvato Systems offers you SMI agility and enterprise security

6 About arvato Systems As a systems integrator, arvato Systems has been involved in successful projects for well-known companies in many different business areas for over 30 years. 2,000 dedicated employees work at 25 sites throughout the world. As a subsidiary of arvato AG, the outsourcing service provider of Bertelsmann AG, we are able to cover the entire value-added chain. We rely on the combination of extensive industry expertise, technological knowledge spanning all manufacturers, genuine partnership, and true entrepreneurial spirit. We offer comprehensive IT solutions for areas such as commerce, logistics and transport, manufacturing, and media, as well as support and administration. Our expertise in many strong technologies, including SAP and Microsoft, can be seen in our competencies in topics such as BPM, cloud computing, CRM, and e-commerce. A large range of infrastructure services such as managed services, as well as an application management system based on it, complete the range of services we offer. Our partners The SAP based ERP system best4log-x is jointly developed by arvato Systems, dbh Logistics IT AG, Quentia AG and Weber Data Service. Major reference customers are Noerpel, Greiwing, LPR, TSS and Andreas Schmid. arvato Systems has been successfully using SAP solutions in the typically complex logistics processes of our customers for many years now. Our consulting services focus on how to best optimize the entire logistics environment, particularly for logistics providers, and fully integrate all processes even including those of the customers and partners of the logistics provider. We take a holistic approach to logistics to ensure efficient management of the complex process landscape. Such a comprehensive view and the inclusion of all partners are becoming more and more important in the context of globalization scenarios. Any questions? Please contact us. 02/2012 arvato Systems Frank Arnold Phone: Fax:

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