Project Management. CCT Capabilities. Systems/Business Requirements/Analysis. Initiating. Planning. Executing the Project. Monitoring and Controlling

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2 Company Overview Provider of IT and program support services to civilian Government agencies and the Department of Defense Project Management ITIL Based Help Desk and Desktop Support Internet/Intranet Website and Client Application Development IT Support Services IT Solutions Systems Administration Business Requirements/Analysis Domain/System Architecture Qualifies as 8(a), SB/SDB, and HUBZone NAICS Codes: , , , , , , , , GSA IT 70 Schedule GS-35F-0047Y: 132-8, , DUNS:

3 CCT Capabilities Project Management Systems/Business Requirements/Analysis Initiating Planning Executing the Project Monitoring and Controlling Closing the Project

4 CCT Capabilities Help Desk Support Tier 2/3 Service Desk Support Services Knowledge Base Systems Resource Tracking Systems Root Cause Tracking Systems COTS management software systems Desktop Remote Assistance Incident, Problem, Change, Release, and Configuration Management Establishing and Meeting SLA s and OLA s

5 CCT Capabilities Desktop Support Technology Refresh Support for Remote Users , Calendaring, Discussion DB, and Team Room Services Installs, Moves, Adds, and Changes (IMACs) End-User Training End-User Documentation Mobile Computing Seats Mobile Device (PDA/ Cellular Phones) Management

6 CCT Capabilities IT Support Services Business Analysis Replenishment of Hardware Application Hosting Database/Web Hosting Desktop and Server Management COTS management software systems Application Development, Internet/Intranet Website Development Maintenance Programming/Content Maintenance IT Systems Administration

7 CCT Capabilities IT Solutions Software Engineering/Application Development / Internet/Intranet Website Development Environment Analysis / Surveys Domain / System Architecture Recommendations Requirements Definitions and Gathering Project Planning COTS management software systems Application Development Testing/QA Data Migration System Documentation Help Desk and User Training Network Engineering and Telecommunications Architecture Analysis Requirements Definition Design and Installation Incident (Help Desk) Management Problem (Help Desk) Management Change Management Release Management Configuration Management

8 CCT Capabilities IT Solutions Information Systems Services Help Desk Desktop Support Remote Management Web-based Applications Technical Consulting Training Field Support Institutional Information Systems Database Administration Server Administration Optimization Data Migration Application Development Administrator and User Training

9 CCT Capabilities System Administration Release Management Configuration Management Database Administration Usage Reporting Data Migration Issue Resolution Maintenance and Upgrades

10 Certifications ITIL Certified IBM Lotus Domino Certified PMI Certified MCI Masters Award Recipient

11 CCT Customers Freddie Mac Produced Configuration Management Database Model Certified Financial and Non-financial applications to ensure CMDB accuracy Provided training to department analysts. Provided application profile certification instructional support to SMEs. Analyzed current processes and documented process improvements. Produced Visio diagrams to document workflow.

12 CCT Customers Export-Import Bank of the U.S. Asset Management System (loans, insurance, guarantees) Letter of Interest Tracking System Electronic Payment System Personnel Management System Fannie Mae Business Analysis Project Management Requirements documentation Group liason Armed Forces Benefit Association Help Desk Personnel Information Tracking System Help Desk Knowledge Base Help Desk Root Cause Tracking System COTS management software systems

13 CCT Customers US Department of Housing and Urban Development (HUD) Help Desk Task Tracking System User Provisioning Workflow System Automated Reporting System COTS management software systems US Department of Health & Human Services (HHS) Document Suspense Tracking System Document Web-based User Registration System Web-based Workflow and Notification System COTS management software systems US Federal Aviation Administration (FAA) Online Survey System Automated Reporting System Hardware and Software Maintenance and Upgrades COTS management software systems application development

14 CCT Customers Office of the Undersecretary of Defense (OUSD) Lotus Domino/Javascript Application Development Project Plan Development COTS management software systems Coding Data Migration U.S. Federal Reserve Board Lotus Domino/Javascript Application Development Environment Analysis Recommendations COTS management software systems Coding National Guard Bureau Lotus Domino/Javascript Application Development Requirements Defining and Gathering Hardware Research and Recommendations Demonstrations

15 Company Contact Information POCs: Henry Jaye Clarks IV Phone: Mark Chang Phone: Headquarters Address: 1312 V St. SE Washington, DC 20020

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