Audit of. Information Technology Help Desk

Size: px
Start display at page:

Download "Audit of. Information Technology Help Desk"

Transcription

1 Audit of Information Technology Help Desk October 10,2003 Report

2 MISSIONSTATEMENT The School Board of Palm Beach County is committed to excellence in education and preparation ofall our students with the knowledge, skills, and ethics required for responsible citizenship and productive employment. Arthur C. Johnson, Ph.D. * Superintendent of Schools School Board Members Tom Lynch, Chair William C. Graham Vice Chair* Paulette Burdick* Monroe Benaim, M.D. Mark Hansen Sandra Richmond Debra Robinson, M.D. Audit Committee Members Cindy Adair, Chair Richard Roberts, Vice Chair Georgette B. Carroll Max Davis Kevin James Noah Silver J uheann Rico Allison * Shelley Vana* Pam Popaca* "'Ex-Officio Audit Committee Members

3 Audit of Information Technology Help Desk Table of Contents Page EXECUTIVE SUMMARY 1 PURPOSE AND AUTHORITY SCOPE AND METHODOLOGY BACKGROUND CONCLUSIONS 1. No Trend Analysis Reports 4 2. First-Level Support Knowledge Base not Developed 4 3. No Procedure for Transfer of Staff Knowledge Prior to Employees' Retirement or Termination 5 4. HEAT Users with Inappropriate IDs and Access 5 APPENDIX Management's Response 7

4 Audit of Information Technology Help Desk Executive Summary The District purchased the HEAT system in January 1999 for $65,720 in order to track help calls, report on trends, and reduce the number of Help Desk calls by providing employees with access to HEAT's First Level Support knowledge-base through the internet. Approximately 31,000 help calls were received through the HEAT system from July 1, 2002 to June 30, 2003, an increase ofover 2,000 calls from the prior year. The Help Desk resolved about 10,000 (33%) ofthese calls through the initial phone call. The other 20,000 help calls resulted in work orders, which were completed within an average of25 workdays by designated staff. The primary objectives ofthe audit were to determine whether: The Help Desk management generated trend analysis reports for all help calls. The number offuture help calls was reduced and problems were resolved by using the HEAT knowledge-base. Staff knowledge was properly captured before employee's retirement or termination. HEAT IDs and access were appropriate for users. The audit produced the following major conclusions: I. No Trend Analysis Reports. Help Desk Management did not generate reports to analyze help call trends, which was one ofthe original justifications to purchase the HEAT system. Analysis of trends for help calls will assist IT in meeting the needs ofcallers, with accurate and timely information and data for effective and efficient management. Management's Response: Concur. 2. First Level Support Knowledge-Base not Developed. Utilizing the First Level Support (FLS) knowledge-base software tool was one ofthe primary justifications for the purchase of HEAT. This feature stores information and provides online answers to questions and solutions to some problems, thus reducing the number ofhelp calls. This tool is not in use at the District. Management's Response: Concur. 3. No Procedure for Transfer of Staff Knowledge Prior to Employees' Retirement or Termination. The district was not proactive in capturing employees' knowledge in the HEAT system prior to employees' retirement. Consequently, IT Support personnel were unable to answer specific technical questions regarding the HEAT database, reporting functions, or security. Management's Response: Concur. 4. HEAT Users with Inappropriate IDs and Access. Too many users (including contractors) had access to update all HEAT data. Management's Response: Concur. I

5 THE SCHOOL DISTRICT OF PALM BEACH COUNTY, FLORIDA OFFICE OF DISTRICTAUDITOR 3346 FOREST HILL BOULEVARD, SUITE WEST PALM BEACH, FL (561) FAX: (561) MEMORANDUM LUNG CHIU, CPA DISTRICT AUDITOR ARTHUR C. JOHNSON, Ph.D. SUPERINTENDENT TO: FROM: Honorable Chair and Members of the School Board Arthur C. Johnson, Ph.D., Superintendent of Schools Chair and Members of Audit Committee klc, Lung Chiu, CPA, District Auditor DATE: October 10, 2003 SUBJECT: Audit of Information Technology Help Desk PURPOSE AND AUTHORITY Pursuant to the District's Audit Plan 0/ , we have audited the District's Help Desk. The primary objectives of the audit were to determine whether: The Help Desk management generates trend analysis reports for all help calls. The HEAT knowledge-base was developed to help resolve problems and reduce the number of future help calls. Staff knowledge was properly captured before employee's retirement or termination. HEAT users had appropriate IDs and access. SCOPE AND METHODOLOGY The audit was performed by Ellen Steinhoff, CISA, in accordance with Government Auditing Standards, during July through August This audit included interviewing staff of Information Technology and reviewing: Documentation and reports. Access to HEAT tables. Applicable School Board Policies. Back ups to HEAT data. 2 AN EQUAL OPPORTUNITY EMPLOYER

6 Audit conclusions were brought to the attention of staff during the audit so that necessary corrective actions could be implemented immediately. The draft report was sent to Information Technology for review and comments, and the response is included in the Appendix. We would like to thank staff for their cooperation and courtesy extended to us during the audit. The final draft report was presented to the Audit Committee at its October 10, 2003 meeting. BACKGROUND When school centers and departments have computer related problems, staff finds solutions by accessing the HEAT Self Service Help Desk system through the District's HEAT web site, or by calling the Help Desk. The Help Desk is comprised ofthree employees. User IDs and passwords are provided to staff to access the web and initiate a work order. HEAT automatically routes work orders to the appropriate group (Network Services, Communications, Operations, etc.), depending on the nature ofthe problem and the source location ofthe call. Work orders are assigned to appropriate staff member based on their current tasks, location, and expertise. Parts and supplies needed for repairs are ordered prior to technicians' site visits. Technical employees assigned to resolve the reported problems have user IDs with update access to HEAT. This allows staff to update the status ofhelp calls regarding problems, enter solutions, and close out the work orders. The status ofhelp calls can be reviewed via the district's HEAT SelfService web site. As shown in the chart below, approximately 31,000 calls were received through HEAT from July 1,2002 to June 30, 2003, an increase ofover 2,000 calls from the prior year. The Help Desk resolved about 10,000 (33%) ofthese calls through the initial phone call. The other 20,000 work orders were generally completed within 25 workdays by a designated staff While the number of calls increased due to the addition ofnew schools, etc., the number ofemployees remained the same. Over the last two months alone, two full time employees retired; one ofthem was the Help Desk HEAT expert. All Calls Received between and ~, f---- ~3OOJ f---- '8 1 ~ !I / /2003 5/ The District purchased the HEAT system in January 1999 for $65,720, with an annual software maintenance fee of$9,509 for 2002 and $10,001 for The original justifications to purchase this system were to track calls, report on trends, and reduce the number ofhelp Desk calls by having employees access the HEAT First Level Support knowledge-base on the web site. Ifusers 3

7 could not find a solution first through the District's web site knowledge-base, they could enter a work order and then track the status of it through HEAT. CONCLUSIONS (AJ Help Desk Management 1. No Trend Analysis Reports. One ofthe original justifications to purchase the HEAT system was to generate trend analysis reports of all help calls. However, Help Desk Management did not generate reports to analyze the trend for all help calls. Analysis of trends for help calls will assist IT in determining the customer demands, with essential information and data for more effective and efficient management. Help Desk should be a resource to assist IT Support in providing trends and become proactive and preventive. Turnaround Time Trend Reports were generated during the end of the audit. Management's Response: IT concurs with this conclusion. IT has completedfour reports using the HEAT System: Call volume by month, call volume by time ofday, identification of calls by nature ofproblem involving application, and software/hardware/resolution status of calls. IT will continue to develop additional reports to look at the nature ofthe problem calls. The status is complete. (Please see page 7.) 2. First Level Support Knowledge-Base not Developed. The HEAT First Level Support (FLS) knowledge-base is a software tool included in the system that can store information and provide online answers to questions and solutions to problems. When the District purchased HEAT in January 1999, a primary justification was for users to access the HEAT FLS knowledge-base and try to resolve problems themselves, instead of calling the Help Desk. However, a review of the District's HEAT Internet location: 'IHEATIHSS' confirmed that although there is a description of how to use the knowledgebase, no icon was available to use it. Apparently, some features ofthe system were not in use by District staff. Developing an action plan to gradually build the Heat knowledge-base will help IT in the long run. User Support should become more proactive and preventive in order to meet the increasing demands ofusers. District staff can also contribute their valuable know-how to the knowledge-base. Time needed for resolving similar issues in the future could be reduced. For example, some ofthe 611 calls related to document printing received through HEAT, from July 1, 2002 to June 30, 2003, could have been resolved more efficiently through the knowledge tree without going through the Help Desk. In addition, answers to common questions for Word, Excel, Access, and other PC software could be stored in the knowledgebase memory to handle future questions more efficiently. 4

8 Management's Response: IT concurs with this conclusion. IT is building the Knowledge Base to populate with data. This will allow for more accurate and immediate user assistance. The estimated completion date for building the Knowledge Base is June, Populating the knowledge base is an ongoing activity. (Please see page 7.) 3. No Procedure for Transfer of Staff Knowledge Prior to Employees' Retirement or Termination. IT Support personnel were unable to answer specific technical questions regarding the HEAT database, reporting functions, or security. This was due to a lack ofa procedure to formally transfer knowledge from the previous HEAT expert, who retired June 30,2003, after 35 years with the District. The district should be more proactive in capturing this employee's knowledge in the HEAT system. We recommend that a procedure be established to ensure that key technical employees who plan to leave the school district cross-train other staff members in their job duties, when possible. This should provide for a smooth transition and decrease the loss oftheir knowledge-base. Management's Response: IT concurs with this conclusion. A written procedure addressing technical staffleaving the school district will be developed for implementation by January, (Please see page 7.) (B) HEAT Security 4. HEAT Users with Inappropriate IDs and Access. IT User Support staff (1) assign, (2) acknowledge, and (3) update solutions to work orders. 92 users had access to request these functions as ofjuly 21, The following issues were identified: 92 users had access to update all HEAT tables. With that many users having access to update the information, the HEAT system data could be inadvertently or purposely destroyed or corrupted. Access to update the tables should be restricted to only the HEAT System Administrator. Users with access to update all HEAT tables included: Seven contractors Two teachers One food service employee The prior HEAT system administrator who retired June 30, Eight generic user IDs did not have employee names defined to the ID. No Exception Reports were generated that would highlight any inappropriate changes made to the HEAT system tables. 5

9 To preserve the integrity ofthe HEAT work order system, management has agreed to: Limit HEAT user IDs to access only the tasks required to perform the employees' jobs (respond to and update work orders). Restrict HEAT access to only current employees, on an as-needed basis. Create unique HEAT user IDs for each employee, for accountability purposes. Research HEAT Exception Reports for use in tracking changes to critical system tables. Management's Response: IT concurs with this conclusion. We are using the built in security ofthe HEAT system to define levels ofaccess and to protect the integrity ofthe data tables. Security procedures are now in place for assigning users and security levels. (Please see page 7.) 6

10 Appendix A Management's Response THE SCHOOL DISTRICT JIM SHEEHAN ARTHUR C. JOHNSON. Ph.D. OF PALM BEACH COUNlY. FLORIDA CHIEF INFORMATION OFFICER SUPERINTENDENT INFORMATION TECHNOLOGY 3348 FOREST HIll. BOUlEYARD WEST PALM BEACH. FL (561) October 3, 2003 TO: ~~~!' LungChiu District Auditor J FROM: Bamara King, Manage!rev DISTRICT AUDITOR Infonnation Technology SUBJECT: IT Response for the Audit ofinfonnation Technology Help Desk The IT responses for the Audit ofinfonnation Technology Help Desk are listed below. (A) Help Desk Management 1. No Trend Analysis Reports. IT concurs with this conclusion. IT has completed four reports using the HEAT System: Call volume by month, call volume by time of day, identification of calls by nature of problem involving application, and softwarelhardwarelresolution status of calls. IT will continue to. develop additional reports to look at the nature ofthe problem calls. The status is complete. 2. First Level Support Knowledge-Base not Developed. IT concurs with this conclusion. IT is building the Knowledge Base to populate with data. This will allow for more accurate and immediate user assistance. The estimated completion date for building the Knowledge Base is June, Populating the knowledge base is an ongoing activity. 3. No Procedures for Transfer of Staff Knowledge Prior to Employees' Retirement or Termination. IT concurs with this conclusion. A written procedure addressing technical staff leaving the school district will be developed for implementation by January, (8) HEAT Security 4. HEAT Users with Inappropriate IDs and Access. IT concurs with this conclusion. We are using the built in security of the HEAT system to define levels of access and to protect the integrity of the data tables. Security procedures are now in place for assigning users and security levels. CC: Trevor Campbell Ken Meltzer Rich Contartesi Larry Padgett Marion Wei! 7

Audit of. Software Inventory Procedures

Audit of. Software Inventory Procedures Audit of Software Inventory Procedures April 22, 2003 Report 2003-8 MISSIONSTATEMENT The School Board of Palm Beach County is committed to excellence in education and preparation of all our students with

More information

Audit of. Boca Raton Middle School's Community School Program

Audit of. Boca Raton Middle School's Community School Program Audit of Boca Raton Middle School's Community School Program November 12,2004 Report 2004-15 MISSIONSTATEMENT The School Board of Palm Beach County is committed to excellence in education and preparation

More information

Audit of. Procedures for Payroll Deductions

Audit of. Procedures for Payroll Deductions Audit of Procedures for Payroll Deductions September 12, 2003 Report 2003-13 MISSIONSTATEMENT The School Board of Palm Beach County is committed to excellence in education and preparation of all our students

More information

Audit of Cellular Phones Usage and Charges

Audit of Cellular Phones Usage and Charges Audit of Cellular Phones Usage and Charges May 19,2003 REPORT 2003-9 MISSIONSTATEMENT The School Board of Palm Beach County is committed to excellence in education and preparation of all our students with

More information

Audit of. Accounts Payable Procedures

Audit of. Accounts Payable Procedures Audit of Accounts Payable Procedures March 6, 2006 Report 2006-03 Audit of Accounts Payable Procedures Table of Contents Page EXECUTIVE SUMMARY PURPOSE AND AUTHORITY SCOPE' AND METHODOLOGY BACKGROUND 1

More information

Contract Compliance Audit of. WHLS of Florida, Inc., for Fiscal Year 2006. January 19, 2007

Contract Compliance Audit of. WHLS of Florida, Inc., for Fiscal Year 2006. January 19, 2007 Contract Compliance Audit of WHLS of Florida, Inc., for Fiscal Year 2006 January 19, 2007 Report 2007-03 Contract Compliance Audit of WHLS of Florida, Inc., for Fiscal Year 2006 Table of Contents PURPOSE

More information

Follow-up Audit of. Fees Paid to Construction Managers

Follow-up Audit of. Fees Paid to Construction Managers Follow-up Audit of Fees Paid to Construction Managers June 11, 2015 Report #2015-07 MISSION STATEMENT The School Board of Palm Beach County is committed to providing a world class education with excellence

More information

Review of. Freedom Shores Elementary Parent-Teacher Association's Bank Accounts

Review of. Freedom Shores Elementary Parent-Teacher Association's Bank Accounts Review of Freedom Shores Elementary Parent-Teacher Association's Bank Accounts December 7, 2007 Report 2007-17 Review of Freedom Shores Elementary Parent-Teacher Association's Bank Accounts Table of Contents

More information

Audit of Third Party Administration for Workers' Compensation

Audit of Third Party Administration for Workers' Compensation Audit of Third Party Administration for Workers' Compensation March 5, 2004 REPORT 2004-01 Audit of Third Party Administration for Worker's Compensation Table of Contents Page EXECUTIVE SUMMARY PURPOSE

More information

Audit of. District s Information Technology Disaster Recovery Plan

Audit of. District s Information Technology Disaster Recovery Plan Audit of District s Information Technology Disaster Recovery Plan April 11, 2014 Report #2014-03 MISSION STATEMENT The School Board of Palm Beach County is committed to providing a world class education

More information

Audit of. Information Technology Disaster Recovery. March 11, 2005

Audit of. Information Technology Disaster Recovery. March 11, 2005 Audit of Information Technology Disaster Recovery March 11, 2005 Report 2005-05 MISSION STATEMENT The School Board of Palm Beach County is committed to excellence in education and preparation of all our

More information

Audit of. Football Stadium Taxes

Audit of. Football Stadium Taxes Audit of Football Stadium Taxes October 15, 2004 Report 2004-11 MISSIONSTATEMENT The School Board of Palm Beach County is committed to excellence in education and preparation of all our students with the

More information

Audit of. Workers Compensation Program

Audit of. Workers Compensation Program Audit of Workers Compensation Program October 23, 2014 Report #2014-06 MISSION STATEMENT The School Board of Palm Beach County is committed to providing a world class education with excellence and equity

More information

AUDITOR GENERAL WILLIAM O. MONROE, CPA

AUDITOR GENERAL WILLIAM O. MONROE, CPA AUDITOR GENERAL WILLIAM O. MONROE, CPA HILLSBOROUGH COUNTY DISTRICT SCHOOL BOARD LAWSON FINANCIALS MODULE Information Technology Audit SUMMARY To support its financial management needs, the Hillsborough

More information

Audit of. G-Star School of the Arts For Motion Pictures and Television

Audit of. G-Star School of the Arts For Motion Pictures and Television Audit of G-Star School of the Arts For Motion Pictures and Television September 14, 2007 Report 2007-11 Audit of G-Star School of the Arts for Motion Pictures and Television Table of Contents PURPOSE AND

More information

October 2008 Report No. 09-006

October 2008 Report No. 09-006 John Keel, CPA State Auditor An Audit Report on Performance Measures at the Board of Nursing Report No. 09-006 An Audit Report on Performance Measures at the Board of Nursing Overall Conclusion The Board

More information

September 19, 2005. Mr. Edward Cox Chairman State University Construction Fund State University Plaza Albany, New York 12201

September 19, 2005. Mr. Edward Cox Chairman State University Construction Fund State University Plaza Albany, New York 12201 ALAN G. HEVESI COMPTROLLER 110 STATE STREET ALBANY, NEW YORK 12236 STATE OF NEW YORK OFFICE OF THE STATE COMPTROLLER September 19, 2005 Mr. Edward Cox Chairman State University Construction Fund State

More information

March 2007 Report No. 07-709

March 2007 Report No. 07-709 John Keel, CPA State Auditor the State s Attorney, Assistant Attorney General, and General Counsel Positions Report No. 07-709 the State s Attorney, Assistant Attorney General, and Positions Overall Conclusion

More information

STATE OF ARIZONA OFFICE OF THE AUDITOR GENERAL. April 1, 2008

STATE OF ARIZONA OFFICE OF THE AUDITOR GENERAL. April 1, 2008 DEBRA K. DAVENPORT, CPA AUDITOR GENERAL STATE OF ARIZONA OFFICE OF THE AUDITOR GENERAL WILLIAM THOMSON DEPUTY AUDITOR GENERAL April 1, 2008 The Honorable John Nelson, Chair Joint Legislative Audit Committee

More information

Maricopa County Attorney s Office

Maricopa County Attorney s Office A REPORT TO THE ARIZONA LEGISLATURE Special Investigative Unit Investigative Report Maricopa County Attorney s Office Theft of Public Monies September 2002 Debra K. Davenport Auditor General The Auditor

More information

Information Technology Operational Audit DEPARTMENT OF STATE. Florida Voter Registration System (FVRS) Report No. 2016-002 July 2015

Information Technology Operational Audit DEPARTMENT OF STATE. Florida Voter Registration System (FVRS) Report No. 2016-002 July 2015 July 2015 Information Technology Operational Audit DEPARTMENT OF STATE Florida Voter Registration System (FVRS) Sherrill F. Norman, CPA Auditor General Secretary of State Section 20.10, Florida Statutes,

More information

Department of Homeland Security Office of Inspector General. Immigration and Customs Enforcement Management Controls Over Detainee Telephone Services

Department of Homeland Security Office of Inspector General. Immigration and Customs Enforcement Management Controls Over Detainee Telephone Services Department of Homeland Security Office of Inspector General Immigration and Customs Enforcement Management Controls Over Detainee Telephone Services OIG-10-36 January 2010 Office of Inspector General U.S.

More information

CITY OF SAN ANTONIO OFFICE OF THE CITY AUDITOR. Follow-up Audit of San Antonio Fire Department. Fleet Maintenance Division. Project No.

CITY OF SAN ANTONIO OFFICE OF THE CITY AUDITOR. Follow-up Audit of San Antonio Fire Department. Fleet Maintenance Division. Project No. CITY OF SAN ANTONIO OFFICE OF THE CITY AUDITOR Follow-up Audit of San Antonio Fire Department Fleet Maintenance Division Project No. AU14-F06 September 17, 2014 Kevin W. Barthold, CPA, CIA, CISA City Auditor

More information

Audit Follow-Up Status As of September 30, 2015

Audit Follow-Up Status As of September 30, 2015 Audit Follow-Up Status As of September 30, 2015 Active Directory T. Bert Fletcher, CPA, CGMA City Auditor (Report #1210 issued June 19, 2012) Report #1603 January 11, 2016 Summary This is the third follow-up

More information

OFFICE FOR TECHNOLOGY ADMINISTRATION OF CONTRACT CM00664 UNISYS - ENTERPRISE HELP DESK. Report 2005-R-7 OFFICE OF THE NEW YORK STATE COMPTROLLER

OFFICE FOR TECHNOLOGY ADMINISTRATION OF CONTRACT CM00664 UNISYS - ENTERPRISE HELP DESK. Report 2005-R-7 OFFICE OF THE NEW YORK STATE COMPTROLLER Alan G. Hevesi COMPTROLLER OFFICE OF THE NEW YORK STATE COMPTROLLER DIVISION OF STATE SERVICES Audit Objective... 2 Audit Results - Summary... 2 Background... 3 Audit Findings and Recommendations... 3

More information

School District of Palm Beach County. Guidelines for Career Education Programs And District Issued Career & Technical Education Certificates

School District of Palm Beach County. Guidelines for Career Education Programs And District Issued Career & Technical Education Certificates School District of Palm Beach County Guidelines for Career Education Programs And District Issued Career & Technical Education Certificates Implemented 2007 Presented in partnership by the Division of

More information

UPS CAPITAL BUSINESS CREDIT'S COMPLIANCE WITH SELECTED 7(A) LENDING REQUIREMENTS. Report Number: 8-08 Date Issued: March 21, 2008

UPS CAPITAL BUSINESS CREDIT'S COMPLIANCE WITH SELECTED 7(A) LENDING REQUIREMENTS. Report Number: 8-08 Date Issued: March 21, 2008 UPS CAPITAL BUSINESS CREDIT'S COMPLIANCE WITH SELECTED 7(A) LENDING REQUIREMENTS Report Number: 8-08 Date Issued: March 21, 2008 U.S. Small Business Administration Office Inspector General Memorandum To:

More information

Office of Inspector General Audit Report

Office of Inspector General Audit Report Office of Inspector General Audit Report DOT LACKS AN EFFECTIVE PROCESS FOR ITS TRANSITION TO CLOUD COMPUTING Department of Transportation Report Number: FI-2015-047 Date Issued: June 16, 2015 U.S. Department

More information

SEMINOLE COUNTY DEPARTMENT OF PUBLIC SAFETY FIRE/RESCUE DIVISION EMERGENCY MEDICAL SERVICES BILLING AND COLLECTIONS AUDIT MAY 1999

SEMINOLE COUNTY DEPARTMENT OF PUBLIC SAFETY FIRE/RESCUE DIVISION EMERGENCY MEDICAL SERVICES BILLING AND COLLECTIONS AUDIT MAY 1999 SEMINOLE COUNTY DEPARTMENT OF PUBLIC SAFETY FIRE/RESCUE DIVISION EMERGENCY MEDICAL SERVICES BILLING AND COLLECTIONS AUDIT MAY 1999 May 3, 1999 The Honorable Carlton Henley, Chairman The Board of County

More information

Memorandum. Vulnerability Assessment of FAA's Operational Air Traffic Control System Report Number QC-2011-047 JA-20

Memorandum. Vulnerability Assessment of FAA's Operational Air Traffic Control System Report Number QC-2011-047 JA-20 1 U.S. Department of Transportation Office of the Secretary of Transportation Office of Inspector General Memorandum Subject: ACTION: Quality Control Review on the Vulnerability Assessment of FAA's Operational

More information

Information Technology Operational Audit UNIVERSITY OF SOUTH FLORIDA. Data Center. Report No. 2016-033 November 2015

Information Technology Operational Audit UNIVERSITY OF SOUTH FLORIDA. Data Center. Report No. 2016-033 November 2015 November 2015 Information Technology Operational Audit UNIVERSITY OF SOUTH FLORIDA Data Center Sherrill F. Norman, CPA Auditor General Board of Trustees and President Members of the University of South

More information

Distribution: Sheryl L. Sculley, City Manager Gloria Hurtado, Assistant City Manager Ben Gorzell, Chief Financial Officer Dr.

Distribution: Sheryl L. Sculley, City Manager Gloria Hurtado, Assistant City Manager Ben Gorzell, Chief Financial Officer Dr. Distribution: Sheryl L. Sculley, City Manager Gloria Hurtado, Assistant City Manager Ben Gorzell, Chief Financial Officer Dr. Thomas Schlenker, Director, San Antonio Metropolitan Health District Robert

More information

FLORIDA ACCOUNTING INFORMATION RESOURCE SUBSYSTEM

FLORIDA ACCOUNTING INFORMATION RESOURCE SUBSYSTEM REPORT NO. 2010-021 OCTOBER 2009 DEPARTMENT OF FINANCIAL SERVICES FLORIDA ACCOUNTING INFORMATION RESOURCE SUBSYSTEM Information Technology Operational Audit For the Period July 1, 2008, Through June 30,

More information

M. RICHARD PORRAS CHIEF FINANCIAL OFFICER AND SENIOR VICE PRESIDENT

M. RICHARD PORRAS CHIEF FINANCIAL OFFICER AND SENIOR VICE PRESIDENT March 31, 1999 M. RICHARD PORRAS CHIEF FINANCIAL OFFICER AND SENIOR VICE PRESIDENT JOHN F. KELLY VICE PRESIDENT, EXPEDITED AND PACKAGE SERVICES JAMES F. GRUBIAK VICE PRESIDENT, INTERNATIONAL BUSINESS UNIT

More information

FIRST AND FINAL ADDENDUM RFP FOR ROOFING SERVICES FOR DISASTER RECOVERY ASSISTANCE

FIRST AND FINAL ADDENDUM RFP FOR ROOFING SERVICES FOR DISASTER RECOVERY ASSISTANCE THE SCHOOL DISTRICT SHARON SWAN ARTHUR C. JOHNSON, Ph.D. OF PALM BEACH COUNTY, FLORIDA DIRECTOR SUPERINTENDENT CONSTRUCTION PURCHASING DEPARTMENT 3661 INTERSTATE PARK ROAD NORTH, SUITE 200 RIVIERA BEACH,

More information

LANCASTER-LEBANON INTERMEDIATE UNIT #13 LANCASTER COUNTY, PENNSYLVANIA PERFORMANCE AUDIT REPORT

LANCASTER-LEBANON INTERMEDIATE UNIT #13 LANCASTER COUNTY, PENNSYLVANIA PERFORMANCE AUDIT REPORT LANCASTER-LEBANON INTERMEDIATE UNIT #13 LANCASTER COUNTY, PENNSYLVANIA PERFORMANCE AUDIT REPORT NOVEMBER 2010 The Honorable Edward G. Rendell Governor Commonwealth of Pennsylvania Harrisburg, Pennsylvania

More information

REPORT NO. 2013-027 OCTOBER 2012 UNIVERSITY OF FLORIDA. Operational Audit

REPORT NO. 2013-027 OCTOBER 2012 UNIVERSITY OF FLORIDA. Operational Audit REPORT NO. 2013-027 OCTOBER 2012 UNIVERSITY OF FLORIDA Operational Audit BOARD OF TRUSTEES AND PRESIDENT Members of the Board of Trustees and President who served during the 2011-12 fiscal year are listed

More information

A New Day: Defending People's Constitutional Rights in America

A New Day: Defending People's Constitutional Rights in America 8:30 am - 9:00 am Opening Remarks Robert Wesley, Public Defender for Orange & Osceola Counties, Ninth Judicial Circuit, Orlando, FL 9:00 am - 10:30 am Investigative Lessons from the Duke Lacrosse Rape

More information

VA Office of Inspector General

VA Office of Inspector General T VA Office of Inspector General OFFICE OF AUDITS AND EVALUATIONS Veterans Health Administration Review of Alleged Mismanagement of Radiologists Interpretations at Central Arkansas Veterans Healthcare

More information

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION The Internal Revenue Service September 14, 2010 Reference Number: 2010-10-115 This report has cleared the Treasury Inspector General for Tax Administration

More information

October 21, 2004. Ms. Joan A. Cusack Chairwoman NYS Crime Victims Board 845 Central Avenue, Room 107 Albany, New York 12206-1588

October 21, 2004. Ms. Joan A. Cusack Chairwoman NYS Crime Victims Board 845 Central Avenue, Room 107 Albany, New York 12206-1588 ALAN G. HEVESI COMPTROLLER 110 STATE STREET ALBANY, NEW YORK 12236 STATE OF NEW YORK OFFICE OF THE STATE COMPTROLLER October 21, 2004 Ms. Joan A. Cusack Chairwoman NYS Crime Victims Board 845 Central Avenue,

More information

2016-AP-0001 Fiscal Year 2016 Annual Risk Assessment and Audit Plan

2016-AP-0001 Fiscal Year 2016 Annual Risk Assessment and Audit Plan OFFICE OF INSPECTOR GENERAL PALM BEACH COUNTY John A. Carey Inspector General Inspector General Accredited Enhancing Public Trust in Government 2016-AP-0001 Fiscal Year 2016 Annual Risk Assessment and

More information

FINAL REPORT INSPECTION 2007-11474 REVIEW OF TVA'S WORKERS' COMPENSATION PROGRAM

FINAL REPORT INSPECTION 2007-11474 REVIEW OF TVA'S WORKERS' COMPENSATION PROGRAM Memorandum from the Office of the Inspector General March 2, 2009 Phillip L. Reynolds, LP 3A-C FINAL REPORT INSPECTION 2007-11474 REVIEW OF TVA'S WORKERS' COMPENSATION PROGRAM Attached is the subject final

More information

STATE OF ARIZONA OFFICE OF THE AUDITOR GENERAL. June 28, 2002

STATE OF ARIZONA OFFICE OF THE AUDITOR GENERAL. June 28, 2002 DEBRA K. DAVENPORT, CPA AUDITOR GENERAL STATE OF ARIZONA OFFICE OF THE AUDITOR GENERAL June 28, 2002 WILLIAM THOMSON DEPUTY AUDITOR GENERAL The Honorable Roberta L. Voss, Chair Joint Legislative Audit

More information

John Dew, Executive Director Florida CCOC 2560-102 Barrington Circle Tallahassee, Florida 32308 RFQaudit@flccoc.org

John Dew, Executive Director Florida CCOC 2560-102 Barrington Circle Tallahassee, Florida 32308 RFQaudit@flccoc.org Honorable Sharon R. Bock, Esq. Palm Beach County Chair Honorable Bob Inzer Leon County Vice Chair Honorable Ken Burke, CPA Pinellas County Secretary/Treasurer Honorable Neil Kelly Lake County Honorable

More information

INVESTIGATION REPORT. Secondary Employment Policy Violation. Date: May 23, 2014. Report Number: CPIC 14-03-0002. Report Number: CPIC 14-03-0002

INVESTIGATION REPORT. Secondary Employment Policy Violation. Date: May 23, 2014. Report Number: CPIC 14-03-0002. Report Number: CPIC 14-03-0002 INVESTIGATION REPORT Secondary Employment Policy Violation Date: May 23, 2014 Table of Contents: Page Report Background 1 Allegations 1 Procedures 1 Findings 2 Conclusion 2 Appendix Distribution 3 Audit

More information

STATE OF NORTH CAROLINA INVESTIGATIVE REPORT DURHAM TECHNICAL COMMUNITY COLLEGE, CORPORATE AND CONTINUING EDUCATION DIVISION DURHAM, NORTH CAROLINA NOVEMBER 2012 OFFICE OF THE STATE AUDITOR BETH A. WOOD,

More information

LEGISLATIVE OVERSIGHT COMMISSION ON EDUCATION ACCOUNTABILITY

LEGISLATIVE OVERSIGHT COMMISSION ON EDUCATION ACCOUNTABILITY LEGISLATIVE OVERSIGHT COMMISSION ON EDUCATION ACCOUNTABILITY Senate Finance Committee Room November 17, 2014 Senate Bill 330, Human Resources Administration, Quarterly Progress Report 1 Ms. Patricia Clay,

More information

THE UNIVERSITY OF TEXAS-PAN AMERICAN OFFICE OF AUDITS & CONSULTING SERVICES. Department of Public Affairs & Security Studies Report No.

THE UNIVERSITY OF TEXAS-PAN AMERICAN OFFICE OF AUDITS & CONSULTING SERVICES. Department of Public Affairs & Security Studies Report No. THE UNIVERSITY OF TEXAS-PAN AMERICAN OFFICE OF AUDITS & CONSULTING SERVICES Report No. 15-06 OFFICE OF INTERNAL AUDITS THE UNIVERSITY OF TEXAS - PAN AMERICAN 1201 West University Drive Edinburg, Texas

More information

SAN MATEO COUNTY OFFICE OF EDUCATION CLASS TITLE: ADMINISTRATOR, INFORMATION TECHNOLOGY SERVICES

SAN MATEO COUNTY OFFICE OF EDUCATION CLASS TITLE: ADMINISTRATOR, INFORMATION TECHNOLOGY SERVICES SAN MATEO COUNTY OFFICE OF EDUCATION CLASS TITLE: ADMINISTRATOR, INFORMATION TECHNOLOGY SERVICES BASIC FUNCTION: Under the direction of the Associate Superintendent, Fiscal & Operational Services, plan,

More information

REPORT NO. 2015-052 DECEMBER 2014 SURPLUS COMPUTER HARD DRIVE DISPOSAL PROCESSES AT SELECTED STATE AGENCIES. Information Technology Operational Audit

REPORT NO. 2015-052 DECEMBER 2014 SURPLUS COMPUTER HARD DRIVE DISPOSAL PROCESSES AT SELECTED STATE AGENCIES. Information Technology Operational Audit REPORT NO. 2015-052 DECEMBER 2014 SURPLUS COMPUTER HARD DRIVE DISPOSAL PROCESSES AT SELECTED STATE AGENCIES Information Technology Operational Audit STATE AGENCY HEADS The Florida Statutes establish the

More information

OFFICE OF THE CITY AUDITOR

OFFICE OF THE CITY AUDITOR OFFICE OF THE CITY AUDITOR AUDIT OF THE HEALTH CARE CLAIMS PROCESSING FOR CALENDAR YEARS 2002 AND 2003 Paul T. Garner Assistant City Auditor Prepared by: James R. Martin, CPA Interim Assistant City Auditor

More information

August 2006 Report No. 06-050

August 2006 Report No. 06-050 John Keel, CPA State Auditor An Audit Report on Construction Management at the Texas Tech University System Report No. 06-050 An Audit Report on Construction Management at the Texas Tech University System

More information

Audit Report. University Medical Center HIPAA Compliance. June 2013. Angela M. Darragh, CPA, CISA, CFE Audit Director AUDIT DEPARTMENT

Audit Report. University Medical Center HIPAA Compliance. June 2013. Angela M. Darragh, CPA, CISA, CFE Audit Director AUDIT DEPARTMENT Audit Report AUDIT DEPARTMENT University Medical Center HIPAA Compliance June 2013 Angela M. Darragh, CPA, CISA, CFE Audit Director AUDIT COMMITTEE: Commissioner Steve Sisolak Commissioner Chris Giunchigliani

More information

Palm Beach County Clerk & Comptroller s Office Contracting & Purchasing Review

Palm Beach County Clerk & Comptroller s Office Contracting & Purchasing Review Palm Beach County Clerk & Comptroller s Office Contracting & Purchasing Review SHARON R. BOCK Clerk & Comptroller Palm Beach County Audit Services Division September 18, 2008 Report 2008 03 September 18,

More information

Management Alert Late Payments for Highway Contract Routes Indianapolis, IN, Processing and Distribution Center (Report Number NO-MA-14-003)

Management Alert Late Payments for Highway Contract Routes Indianapolis, IN, Processing and Distribution Center (Report Number NO-MA-14-003) July 21, 2014 MEMORANDUM FOR: JACQUELINE KRAGE STRAKO VICE PRESIDENT, OPERATIONS, GREAT LAKES AREA FROM: Robert J. Batta Deputy Assistant Inspector General for Mission Operations SUBJECT: Management Alert

More information

East Penn School District Lehigh County, Pennsylvania

East Penn School District Lehigh County, Pennsylvania PERFORMANCE AUDIT East Penn School District Lehigh County, Pennsylvania January 2015 The Honorable Tom W. Wolf Mr. Alan Earnshaw, Board President Governor East Penn School District Commonwealth of Pennsylvania

More information

Office of Enterprise Technology

Office of Enterprise Technology Internal Audit Department Office of Enterprise Technology July 2015 Internal Audit Report Authorized by the Maricopa County Board of Supervisors 301 W Jefferson Suite 660 Phoenix, AZ 85003 maricopa.gov/

More information

U.S. Chemical Safety and Hazard Investigation Board Should Determine the Cost Effectiveness of Performing Improper Payment Recovery Audits

U.S. Chemical Safety and Hazard Investigation Board Should Determine the Cost Effectiveness of Performing Improper Payment Recovery Audits U.S. ENVIRONMENTAL PROTECTION AGENCY OFFICE OF INSPECTOR GENERAL U.S. Chemical Safety and Hazard Investigation Board Should Determine the Cost Effectiveness of Performing Improper Payment Recovery Audits

More information

Quality Assessment Report. Louisville Metro Government Office of Internal Audit. For. December 13, 2006

Quality Assessment Report. Louisville Metro Government Office of Internal Audit. For. December 13, 2006 Quality Assessment Report For Louisville Metro Government Office of Internal Audit December 13, 2006 Table of Contents Executive Summary 4 Introduction 4 The Titus Solution 4 Comments 5 Conformity Rating

More information

July 2013 SANTA BARBARA COMMUNITY COLLEGE DISTRICT

July 2013 SANTA BARBARA COMMUNITY COLLEGE DISTRICT July 2013 SANTA BARBARA COMMUNITY COLLEGE DISTRICT CLASS TITLE: VICE PRESIDENT-INFORMATION TECHNOLOGY BASIC FUNCTION: Under the direction of the President, plan, organize, control and direct College-wide

More information

Controls Over EPA s Compass Financial System Need to Be Improved

Controls Over EPA s Compass Financial System Need to Be Improved U.S. ENVIRONMENTAL PROTECTION AGENCY OFFICE OF INSPECTOR GENERAL Controls Over EPA s Compass Financial System Need to Be Improved Report No. 13-P-0359 August 23, 2013 Scan this mobile code to learn more

More information

OFFICE OF AUDITOR OF STATE

OFFICE OF AUDITOR OF STATE OFFICE OF AUDITOR OF STATE STATE OF IOWA State Capitol Building Des Moines, Iowa 50319-0004 David A. Vaudt, CPA Auditor of State Telephone (515) 281-5834 Facsimile (515) 242-6134 NEWS RELEASE Contact:

More information

AUDITOR GENERAL WILLIAM O. MONROE, CPA

AUDITOR GENERAL WILLIAM O. MONROE, CPA Report No. 01-002 AUDITOR GENERAL WILLIAM O. MONROE, CPA Analysis of the Funding Associated with the Transfer of the Criminal Justice Training Programs to St. Johns River Community College and Tallahassee

More information

THE UNIVERSITY OF TEXAS-PAN AMERICAN OFFICE OF AUDITS & CONSULTING SERVICES PHYSICAL SECURITY. Report No. 13-11

THE UNIVERSITY OF TEXAS-PAN AMERICAN OFFICE OF AUDITS & CONSULTING SERVICES PHYSICAL SECURITY. Report No. 13-11 THE UNIVERSITY OF TEXAS-PAN AMERICAN OFFICE OF AUDITS & CONSULTING SERVICES PHYSICAL SECURITY Report No. 13-11 OFFICE OF INTERNAL AUDITS THE UNIVERSITY OF TEXAS - PAN AMERICAN 1201 West University Drive

More information

FCMAT Chief Executive Officer Joel D. Montero

FCMAT Chief Executive Officer Joel D. Montero About FCMAT The Fiscal Crisis and Management Assistance Team (FCMAT) was created by legislation in 1992 as an independent and external state agency. FCMAT s mission is to provide proactive and preventive

More information

THE UNIVERSITY OF TEXAS-PAN AMERICAN OFFICE OF AUDITS & CONSULTING SERVICES. Department of Rehabilitation Report No. 14-15

THE UNIVERSITY OF TEXAS-PAN AMERICAN OFFICE OF AUDITS & CONSULTING SERVICES. Department of Rehabilitation Report No. 14-15 THE UNIVERSITY OF TEXAS-PAN AMERICAN OFFICE OF AUDITS & CONSULTING SERVICES Report No. 14-15 OFFICE OF INTERNAL AUDITS THE UNIVERSITY OF TEXAS - PAN AMERICAN 1201 West University Drive Edinburg, Texas

More information

CASE MANAGEMENT SYSTEM

CASE MANAGEMENT SYSTEM REPORT NO. 2010-197 JUNE 2010 PUBLIC SERVICE COMMISSION CASE MANAGEMENT SYSTEM Information Technology Operational Audit For the Period December 2009 Through March 2010 and Selected Actions from January

More information

Members of the Legislative Audit Committee December 17, 2001 Page 2

Members of the Legislative Audit Committee December 17, 2001 Page 2 Lawrence F. Alwin, CPA State Auditor An Audit Report on The Accuracy of Criminal Justice Information System Data at the Department of Public Safety and the Department of Criminal Justice December 17, 2001

More information

SEMINOLE COUNTY COURT ADMINISTRATION 18 TH JUDICIAL CIRCUIT AND SEMINOLE COUNTY ATTORNEY S OFFICE

SEMINOLE COUNTY COURT ADMINISTRATION 18 TH JUDICIAL CIRCUIT AND SEMINOLE COUNTY ATTORNEY S OFFICE SEMINOLE COUNTY COURT ADMINISTRATION 18 TH JUDICIAL CIRCUIT AND SEMINOLE COUNTY ATTORNEY S OFFICE LIMITED REVIEW OF THE COURT-APPOINTED ATTORNEY PROGRAM JUNE 2000 Prepared by: Clerk of the Circuit Court

More information

Explanation where the company has partially applied or not applied King III principles

Explanation where the company has partially applied or not applied King III principles King Code of Corporate Governance for South Africa, 2009 (King III) checklist The Board of Directors (the Board) of Famous Brands Limited (Famous Brands or the company) is fully committed to business integrity,

More information

Audit of the Board s Data Center Relocation

Audit of the Board s Data Center Relocation O F F I C E O F IN S P E C TO R G E N E R A L Audit Report 2014-IT-B-002 Audit of the Board s Data Center Relocation February 7, 2014 B O A R D O F G O V E R N O R S O F T H E F E D E R A L R E S E R V

More information

Employee Discipline & Policy 4.9

Employee Discipline & Policy 4.9 Employee Discipline & Policy 4.9 The School Board of Broward County, Florida March 10, 2015 Jeff Moquin, Chief of Staff Anthony Williams, Chief of Broward Schools Police Department Rationale for Policy

More information

MANAGEMENT ADVISORY SERVICE REPORT

MANAGEMENT ADVISORY SERVICE REPORT MANAGEMENT ADVISORY SERVICE REPORT 2014 Disaster Recovery Exercise Date: September 8, 2014 Report Number: 2014-MAS-04 Report Number: 2014-MAS-04 Disaster Recovery Exercise Table of Contents: Page Executive

More information

CHIEF POSTAL INSPECTOR. Management Alert Watch Desk Notifications (Report Number HR-MA-14-005)

CHIEF POSTAL INSPECTOR. Management Alert Watch Desk Notifications (Report Number HR-MA-14-005) February 27, 2014 MEMORANDUM FOR: GUY J. COTTRELL CHIEF POSTAL INSPECTOR FROM: SUBJECT: Michael A. Magalski Deputy Assistant Inspector General for Support Operations Management Alert Watch Desk Notifications

More information

OFFICE OF INSPECTOR GENERAL. Audit Report

OFFICE OF INSPECTOR GENERAL. Audit Report OFFICE OF INSPECTOR GENERAL Audit Report Audit of the Business Process Controls in the Financial Management Integrated System Report No. 14-10 August 01, 2014 RAILROAD RETIREMENT BOARD EXECUTIVE SUMMARY

More information

AUDITOR GENERAL William O. Monroe, CPA

AUDITOR GENERAL William O. Monroe, CPA AUGUST 2001 REPORT NO. 02-022 AUDITOR GENERAL William O. Monroe, CPA REVIEW OF FLORIDA COMMUNITY COLLEGE SYSTEM FOR THE SPRING 2001 TERM SUMMARY Finding No. 1: One college s collective bargaining agreement

More information

MEMORANDUM. Council Meeting of May 17, 2007

MEMORANDUM. Council Meeting of May 17, 2007 CITY OF ST. PETERSBURG MEMORANDUM CONFIRMATION OF APPOINTMENT Council Meeting of May 17, 2007 TO : FROM : Members of City Council Mayor Rick Baker RE : Confirmation of Reappointments to the St. Petersburg

More information

In Brief. Smithsonian Institution Office of the Inspector General. Capital Projects Oversight Report Number A-09-08, January 22, 2010

In Brief. Smithsonian Institution Office of the Inspector General. Capital Projects Oversight Report Number A-09-08, January 22, 2010 Smithsonian Institution Office of the Inspector General In Brief Capital Projects Oversight Report Number A-09-08, January 22, 2010 Why We Did This Audit We conducted an audit of the Smithsonian Institution

More information

STATE OF NEW YORK OFFICE OF THE STATE COMPTROLLER 110 STATE STREET ALBANY, NEW YORK 12236

STATE OF NEW YORK OFFICE OF THE STATE COMPTROLLER 110 STATE STREET ALBANY, NEW YORK 12236 THOMAS P. DiNAPOLI COMPTROLLER STATE OF NEW YORK OFFICE OF THE STATE COMPTROLLER 110 STATE STREET ALBANY, NEW YORK 12236 STEVEN J. HANCOX DEPUTY COMPTROLLER DIVISION OF LOCAL GOVERNMENT AND SCHOOL ACCOUNTABILITY

More information

Fountain Hills Unified School District #98

Fountain Hills Unified School District #98 Fountain Hills Unified School District #98 Responses to Performance Audit Findings Finding 1 District has addressed some of its higher administrative costs, but can do more. The District should continue

More information

CITY UNIVERSITY OF NEW YORK EMPLOYEE ACCESS TO THE STUDENT INFORMATION MANAGEMENT SYSTEM AT SELECTED CAMPUSES. Report 2007-S-23

CITY UNIVERSITY OF NEW YORK EMPLOYEE ACCESS TO THE STUDENT INFORMATION MANAGEMENT SYSTEM AT SELECTED CAMPUSES. Report 2007-S-23 Thomas P. DiNapoli COMPTROLLER OFFICE OF THE NEW YORK STATE COMPTROLLER DIVISION OF STATE GOVERNMENT ACCOUNTABILITY Audit Objective... 2 Audit Results - Summary... 2 Background... 3 Audit Findings and

More information

O L A. Minnesota State Colleges and Universities Information Technology Security Follow-Up OFFICE OF THE LEGISLATIVE AUDITOR STATE OF MINNESOTA

O L A. Minnesota State Colleges and Universities Information Technology Security Follow-Up OFFICE OF THE LEGISLATIVE AUDITOR STATE OF MINNESOTA O L A OFFICE OF THE LEGISLATIVE AUDITOR STATE OF MINNESOTA Financial Audit Division Report Minnesota State Colleges and Universities SEPTEMBER 17, 2004 04-39 Financial Audit Division The Office of the

More information

DEPARTMENT OF PUBLIC WORKS FACILITY MANAGEMENT DIVISION AUDIT 14-02 MAY 21, 2014

DEPARTMENT OF PUBLIC WORKS FACILITY MANAGEMENT DIVISION AUDIT 14-02 MAY 21, 2014 DEPARTMENT OF PUBLIC WORKS FACILITY MANAGEMENT DIVISION AUDIT 14-02 MAY 21, 2014 CITY OF TAMPA Bob Buckhorn, Mayor Internal Audit Department Christine Glover, Internal Audit Director May 21, 2014 Honorable

More information

FOLLOW-UP OF PERSONAL COMPUTER LICENSING REPORT NO. 08-04-107F. City of Albuquerque Office of Internal Audit and Investigations

FOLLOW-UP OF PERSONAL COMPUTER LICENSING REPORT NO. 08-04-107F. City of Albuquerque Office of Internal Audit and Investigations FOLLOW-UP OF PERSONAL COMPUTER LICENSING REPORT NO. City of Albuquerque Office of Internal Audit and Investigations City of Albuquerque Office of Internal Audit and Investigations P.O. BOX 1293 ALBUQUERQUE,

More information

PeopleSoft IT General Controls

PeopleSoft IT General Controls PeopleSoft IT General Controls Performance Audit December 2009 Office of the Auditor Audit Services Division City and County of Denver Dennis J. Gallagher Auditor The Auditor of the City and County of

More information

Department of Homeland Security

Department of Homeland Security FEMA Public Assistance Grant Funds Awarded to South Florida Water Management District Under Hurricane Charley DA-12-23 August 2012 Washington, DC 20528 / www.oig.dhs.gov AUG 2 7 2012 MEMORANDUM FOR: agement

More information

KENNETH C. WEAVER CHIEF POSTAL INSPECTOR PATRICK R. DONAHOE SENIOR VICE PRESIDENT, HUMAN RESOURCES

KENNETH C. WEAVER CHIEF POSTAL INSPECTOR PATRICK R. DONAHOE SENIOR VICE PRESIDENT, HUMAN RESOURCES July 17, 2000 KENNETH C. WEAVER CHIEF POSTAL INSPECTOR PATRICK R. DONAHOE SENIOR VICE PRESIDENT, HUMAN RESOURCES SUBJECT: Review of Postal Inspection Service Forensic Scientist Salaries (Report Number

More information

Los Angeles County Metropolitan Transportation Authority Office of the Inspector General Medicare Part B Reimbursements to Retirees

Los Angeles County Metropolitan Transportation Authority Office of the Inspector General Medicare Part B Reimbursements to Retirees Los Angeles County Metropolitan Transportation Authority Medicare Part B Reimbursements to Retirees Several procedural refinements are needed to ensure that reimbursements are discontinued for deceased

More information

DEPARTMENT OF ADMINISTRATIVE SERVICES FLEET SERVICES DIVISION AUDIT OF FLEET MAINTENANCE AGREEMENT MAY 2003

DEPARTMENT OF ADMINISTRATIVE SERVICES FLEET SERVICES DIVISION AUDIT OF FLEET MAINTENANCE AGREEMENT MAY 2003 DEPARTMENT OF ADMINISTRATIVE SERVICES FLEET SERVICES DIVISION AUDIT OF FLEET MAINTENANCE AGREEMENT MAY 2003 May 30, 2003 The Honorable Daryl McLain, Chairman The Board of County Commissioners Seminole

More information

March 22, 2002 Audit Report No. 02-008. The FDIC s Efforts To Implement a Single Sign-on Process

March 22, 2002 Audit Report No. 02-008. The FDIC s Efforts To Implement a Single Sign-on Process March 22, 2002 Audit Report No. 02-008 The FDIC s Efforts To Implement a Single Sign-on Process 1 Federal Deposit Insurance Corporation Washington, D.C. 20434 Office of Audits Office of Inspector General

More information

Mecklenburg County Department of Internal Audit. PeopleSoft Application Security Audit Report 1452

Mecklenburg County Department of Internal Audit. PeopleSoft Application Security Audit Report 1452 Mecklenburg County Department of Internal Audit PeopleSoft Application Security Audit Report 1452 February 9, 2015 Internal Audit s Mission Through open communication, professionalism, expertise and trust,

More information

DEPARTMENT OF CORRECTIONAL SERVICES ARTHUR KILL CORRECTIONAL FACILITY LATE VENDOR PAYMENTS. Report 2007-S-141 OFFICE OF THE NEW YORK STATE COMPTROLLER

DEPARTMENT OF CORRECTIONAL SERVICES ARTHUR KILL CORRECTIONAL FACILITY LATE VENDOR PAYMENTS. Report 2007-S-141 OFFICE OF THE NEW YORK STATE COMPTROLLER Thomas P. DiNapoli COMPTROLLER OFFICE OF THE NEW YORK STATE COMPTROLLER DIVISION OF STATE GOVERNMENT ACCOUNTABILITY Audit Objective... 2 Audit Results - Summary... 2 Background... 2 Audit Findings and

More information

PALM BEACH COUNTY PAYROLL PROCESSING SPECIAL REVIEW

PALM BEACH COUNTY PAYROLL PROCESSING SPECIAL REVIEW PALM BEACH COUNTY PAYROLL PROCESSING SPECIAL REVIEW Division of Inspector General Audit Services Unit November 20, 2009 Table of Contents Introduction... 1 Background... 1 Scope and Methodology... 1 Conclusion...

More information

Audit Follow-Up. Active Directory. Status As of February 28, 2015. Summary. Report #1508 April 20, 2015

Audit Follow-Up. Active Directory. Status As of February 28, 2015. Summary. Report #1508 April 20, 2015 Audit Follow-Up Status As of February 28, 2015 Active Directory T. Bert Fletcher, CPA, CGMA City Auditor (Report #1210 issued June 19, 2012) Report #1508 April 20, 2015 Summary This is the second follow

More information

Department of Homeland Security Office of Inspector General

Department of Homeland Security Office of Inspector General Department of Homeland Security Office of Inspector General Review of the Department of Homeland Security s Master List of Recovery Act Contracts and Grants American Recovery and Reinvestment Act of 2009

More information

DEPARTMENT OF ALCOHOLIC BEVERAGE CONTROL REPORT ON AUDIT FOR THE YEAR ENDED

DEPARTMENT OF ALCOHOLIC BEVERAGE CONTROL REPORT ON AUDIT FOR THE YEAR ENDED DEPARTMENT OF ALCOHOLIC BEVERAGE CONTROL REPORT ON AUDIT FOR THE YEAR ENDED JUNE 30, 2010 AUDIT SUMMARY We have audited the basic financial statements of the Department of Alcoholic Beverage Control as

More information

Social Services Contract Monitoring Audit

Social Services Contract Monitoring Audit City of Austin AUDIT REPORT A Report to the Austin City Council Mayor Lee Leffingwell Mayor Pro Tem Sheryl Cole Social Services Contract Monitoring Audit October 2011 Council Members Chris Riley Mike Martinez

More information

STATE EDUCATION DEPARTMENT CRIMINAL HISTORY BACKGROUND CHECKS FOR SCHOOL EMPLOYEES. Report 2007-S-119 OFFICE OF THE NEW YORK STATE COMPTROLLER

STATE EDUCATION DEPARTMENT CRIMINAL HISTORY BACKGROUND CHECKS FOR SCHOOL EMPLOYEES. Report 2007-S-119 OFFICE OF THE NEW YORK STATE COMPTROLLER Thomas P. DiNapoli COMPTROLLER OFFICE OF THE NEW YORK STATE COMPTROLLER DIVISION OF STATE GOVERNMENT ACCOUNTABILITY Audit Objective... 2 Audit Results - Summary... 2 Background... 3 Audit Findings and

More information