1 CONTACT INFORMATION Finnair Plc Helsinki-Vantaa Airport Tietotie 11 A FI FINNAIR Switchboard Senior Vice President Communications Christer Haglund Telephone Fax Senior Vice President and CFO Lasse Heinonen Telephone Fax Director, Investor Relations Taneli Hassinen Telephone Fax Investor Relations Telephone Fax
2 The 2006 annual report is intended to be a travel guide into the world of Finnair. We are a reliable airline, we have a comprehensive route network and we provide first class service. Our customers are satisfied. We realised in time the growth potential of Asian traffic and got down to work in the company. We could tell people how good our connections are via Helsinki from Europe to Asia and vice versa. A map of Asia and new aircraft. This is good material for a travel guide. Shall we continue with these themes? Christer Haglund, SVP Communications and Jukka Hienonen, President and CEO
3 Indeed. We have already achieved our vision Best in Northern Skies, European Excellence. Now we will emphasise our role in traffic between Europe and Asia. CONTENT S Information for Shareholders...4 Absolutely. We have a story of strong growth to tell. We must remember to mention that we are in strong shape financially, as we start to invest in a new Asian fleet. Key Figures Invest in Finnair...6 Traffic Information and Fleet...7 Review by the President & CEO...9 On Finnish Wings to the Ends of the Earth...10 Europe s Fastest Link to India...13 Let s do that. I, for one, have complete faith in this The Welcoming Warmth of Thailand...15 Nagoya A Third Destination in Japan...17 Daily to Exhilarating Shanghai...19 Finnair s Success Factors...20 Finnair and Society...22 Scheduled Passenger Traffic...24 Leisure Traffic...25 Travel Services...26 Aviation Services...27 Board of Directors and Auditors...28 Group Management...30 The Financial Report 2006 is published separately
4 INF ORMATION F OR SHAREHOLDERS The Annual General Meeting of Finnair Plc will be held on 22 March 2007 at 3 pm at the Helsinki Fair Centre, Messuaukio 1, Congress Wing Entrance, Hall C1. Notice of attendance at the Annual General Meeting (AGM) must be given at the latest by 4 pm on 20 March Notice of attendance can be given by post to the address Finnair Plc, Share Register HEL-AAC/5, FI FINNAIR, by fax to , by telephone from Monday to Friday 9 am 4 pm to , or by to Letters, faxes or s regarding notice of attendance must have arrived before the period of notice of attendance ends. Shareholders who are entered at the latest by 12 March 2007 in the Company s register of shareholders maintained by the Finnish Central Securities Depository Ltd, or who are holders of nominee-registered shares and who on 12 March 2007 are temporarily entered in the register of shareholders in the manner specified in Chapter 4 Article 2 of the Companies Act, are entitled to attend the AGM. Shareholders whose shares have not been transferred to the book-entry system are not entitled to attend the AGM. Board of Directors Proposal on the Dividend According to the financial statements on 31 December 2006, the distributable equity of Finnair Plc amounts to million euros. The Board of Directors proposes to the Annual General Meeting that a dividend of 0.10 euros per share be distributed, a total of 8.9 million euros, and that the remainder of the distributable equity be carried over as retained earnings. Financial information In the financial year 2007, interim reports will be published in Finnish, Swedish and English: Q1 (1 January 31 March 2007) 4 May 2007 at 9 am Q2 (1 January 30 June 2007) 9 August 2007 at 9 am Q3 (1 January 30 September 2007) 1 November 2007 at 9 am Ordering the Annual Report The Annual Report 2006 will be published in print in Finnish, Swedish and English in week 9. Orders: tel , fax , Electronic Annual Report The electronic Annual Report will be published on the internet in Finnish, Swedish and English at the address Changes of address Shareholders are kindly requested to notify any changes of address to the custodian of their bookentry account. KEY FIGURES 2006 FINNAIR GROUP KEY FIGURES Net sales EUR million 1,990 1,871 1,683 1,558 1,656 Operating profit (adjusted), EBIT* EUR million Operating profit (adjusted)*, % turnover % Operating profit, EBIT EUR million Result before taxes EUR million Unit revenues on flight operations cents/rtk Unit costs on flight operations cents/atk Earnings per share EUR Equity per share EUR Gross investment EUR million Interest-bearing net debt EUR million Equity ratio % Gearing % Adjusted gearing % Return on capital employed (ROCE) % Average number of employees 9,598 9,447 9,522 9,981 10,476 * excluding capital gains, arrangement expenses and changes in fair value of derivatives
5 5 TURNOVER EUR mill. 2,000 1,600 1, ADJUSTED EBIT* EUR mill % of turnover % RESULT BEFORE TAXES EUR mill K e y F i g u r e s * excluding capital gains, fair value changes of derivatives and arrangement expenses RETURN ON CAPITAL EMPLOYED Unit revenues and costs ADJUSTED GEARING % Change Unit revenues, c/rtk % Unit costs, c/atk % REVENUE TONNE KILOMETRES NUMBER OF PASSENGERS PASSENGER LOAD FACTOR PVG = Shanghai, Pudong Airport AY057 = Finnair flight number PNR = booking reference TAG: = baggage tag number PRT:0892 = tells which printer has printed the tag mill. tnkm 2,500 2,000 1,500 1, International Domestic mill. passengers International Domestic %
6 6 I n v e s t i n F i n n a i r FINNAIR GROUP INVES T IN FINNAIR MARKET LEADER Finnair is the market leader in air transport to and from Finland as well as in gateway traffic passing through Finland. Finnair has a growing role in passenger and cargo traffic between Europe and Asia. CAPITALISING ON E-BUSINESS Finnair is improving its competitiveness and cost effeciency by taking advantage of opportunities provided by e-business in sales and customer service. SCHEDULED PASSENGER TRAFFIC Finnair Scheduled Passenger Traffic Aero FlyNordic Finnair Cargo Oy Finnair Aircraft Finance Oy STRONG GROWTH Air transport is a growth sector. Finnair s business objective is sustainable, profitable growth in the rapidly expanding Asian travel market. Helsinki is located on the main flight path between Europe and Asia, which means that Finnair has Europe s largest natural market area in Asian traffic. Finnair s Asian services have tripled in five years, and growth in 2007 will be 30 per cent. Finnair s modern fleet enables it to realise this growth. SUPERBLY NETWORKED Finnair belongs to the alliance of quality airlines, oneworld. Cooperation brings Finnair worldwide visibility as well as extra revenue and cost savings. Finnair also has bilateral agreements that extend its network. MANAGEMENT CULTURE AND VALUES LEISURE TRAFFIC Finnair Leisure Traffic Oy Aurinkomatkat Suntours Ltd Ab AVIATION SERVICES Finnair Technical Services Northport Oy (ground handling) Finnair Catering Oy Finncatering Oy Finnair Facilities Management Oy TRAVEL SERVICES Finland Travel Bureau Ltd (SMT) A/S Estravel Ltd Mikkelin Matkatoimisto Area Travel Agency Ltd Amadeus Finland Oy Finnair Travel Services Oy TOP SERVICE QUALITY in EUROPE Finnair s service quality has been rated high and the company is operationally one of the best in Europe. Finnar s goal is to be the most desirable option as a provider of travel services. A customer loyalty scheme enables us to provide an increasingly personal and comprehensive service to customers. Finnair systematically develops its services on the basis of feedback gathered from customers. BRAND The Finnair brand is strong in the company s main market areas. The brand values have been extended into dimensions that communicate the kind of airline that Finnair wishes to be and for what it wishes to be known. Finnair s brand values are safety, Finnishness, freshness and developing. They are timeless and distinguish Finnair from competitors. Finnair is known as one of the most punctual and reliable airlines in the industry. SUCCEEDING IN COMPETITION Finnair s success in a competitive environment is based on an excellent network, pricing on market terms and high quality service. Finnair is strengthening its competitive position by making effective use of various distribution channels and by continually developing new services and travel products. Finnair is managed by values. Finnair s values are a functioning working community, continuous development, customer orientation and profitability. The values support and aid Finnair employees in the choices and decisions they make in their daily work. PROFESSIONAL PERSONNEL A professionally skilled, motivated and committed work force is an asset that Finnair values highly. Finnair actively works to promote the job satisfaction and competence of staff in a rapidly changing operating environment. Personnel structure is developed in accordance with business objectives. Incentive schemes support the implementation of Finnair Group s strategy. CORPORATE SOCIAL RESPONSIBILITY Finnair recognises its responsibility as part of the structures of society and as a long-term actor in Finland and its main market areas. An open, responsible and active environmental policy is a permanent feature of the company s way of doing business which is evident, for example, in our environmentally positive aircraft acquisitions. Finnair also participates in social responsibility projects. FINANCIAL TARGETS The setting of financial targets is based on the company s intention to generate economic added value. The target is reached if a six per cent operating profit margin, namely an operating profit level of more than one hundred million euros is achieved.
7 TRAFFIC INF ORMATION AND FLEET FINNAIR TRAFFIC PERFORMANCE Flight hours 211, , , , ,681 Flight kilometres (1,000) 133, , , , ,838 Available seat kilometres. mill. 23,846 23,038 21,907 18,644 17,785 Revenue passenger kilometres. mill. 17,923 16,735 15,604 12,971 12,793 Passenger load factor % Available tonne kilometres. mill. 3,602 3,400 3,162 2,636 2,491 Airbus A340 Boeing MD-11 7 Tr a f f i c I n f o r m a t i o n a n d F l e e t Revenue tonne kilometres. mill. 2,100 1,940 1,791 1,470 1,439 Overall load factor % Airbus A321 Passengers (1,000) 8,792 8,517 8,149 6,849 7,037 Cargo and mail (1,000 kg) 93,807 90,242 86,245 73,416 72,084 Boeing 757 FINNAIR GROUP FLEET 31 DECEMBER 2006 Airbus A319 Seats Number Owned Leased Average age Airbus A Airbus A320 Airbus A Airbus A Airbus A Boeing MD Boeing B Embraer 170 Embraer Embraer Embraer 190 ATR 72* Boeing MD-82/83** Total ATR 72 (Aero) * The ATR 72 aircraft are operated by Aero Airlines ** The Boeing MD-80 series aircraft are operated by FlyNordic Boeing MD-80 (FlyNordic) The average age of the fleet operated by the parent company s Scheduled Passenger Traffic was 5.6 years on 31 December 2006
9 9 >> Capitalising on the opportunities in traffic between Europe and Asia drives decision-making in Finnair. Growth must be tapped into now. >> Massive investments require resources. We are securing our ability to grow by improving our profitability. EN ROUTE To ASIA Just over a year ago I stepped into the captain s shoes at Finnair proved to be a transition year in Finnair s earnings development, and in many ways it represented a preparation for a new departure. We are purposefully building Finnair into an airline focused on Europe-Asia traffic. In this endeavour we have the keys to success. Our organisation, fleet and above all our way of thinking are directed to fulfilling this objective. The location of our home base on the flight path between Europe and Asia is the best place in Europe for implementing our chosen strategy. For onward connections, our Asian flights need an extensive route network in Europe. And this we have. Finnair is the best option for the traveller who has no direct flight connection between Europe and Asia. Welcome to Helsinki, where you can change aircraft without pointless delays. The expanding Helsinki-Vantaa Airport is a pleasant place to make onward connections. Whether you are travelling from west to east or vice versa. R e v i e w b y t h e P r e s i d e n t & C E O >> Focusing on core business changes structures proved to be a transition year in Finnair s earnings development a year of structural change. The year 2007 is looking good. This year we expect to increase our Asian traffic by a third. We are preparing ourselves for strong growth with a massive fleet modernisation. This spring we will acquire two new wide-bodied aircraft, and next year two more. At the beginning of the next decade we will have a completely new long-haul fleet. Our European fleet is already the most modern and efficient on the continent. Big investments require resources. For this reason we are now concentrating principally on profitability and financial performance. As we embark on these large projects, we aim to maintain our financial health and an ability to steer an independent course. For a captain to succeed in his leadership tasks, he needs an expert crew and a sturdy vessel. Success in changing conditions requires a steady nerve, but I believe there to be no lack of this among Finnair staff. I would like to thank the Group s personnel for the contribution they have made in what have been difficult conditions for the airline industry. My gratitude is also due to customers and shareholders for the trust they shown in us to date. Join us on a new voyage! Jukka Hienonen President and CEO
10 10 ON FINNISH WINGS TO THE ENDS OF THE EARTH The well-known Finnair brand creates positive images. In Finnair, safety is a fundamental outlook. The customer can relax. Reliability is the best Finnish quality. Promises are kept. >> Brand values represent the company s strategic intent. It s important to set targets and to work purposefully to fulfil them. Finnair s brand values are safety, Finnishness, freshness and developing. Finnair is a strong Finnish brand that increasingly arouses positive thoughts elsewhere in the world, too. >> Safety, the most important criterion of Finnair s operations, is apparent in the Group s systematic and consistent way of working. Sound finances facilitate investments in up-to-date aircraft and keep them in good condition. Personnel look after the customers at every stage of their journey also in exceptional circumstances. >> A timetable is a commitment made to the customer. Punctuality is one of the best Finnish virtues. Finnair s service means warm friendliness, genuine care and attention, and acting effectively for the best of the customer. Finnish straight forwardness and good commonsense help in a wide range of situations.
11 11 O n F i n n i s h W i n g s t o t h e E n d s o f t h e E a r t h Service is refreshingly different - of quality and with perspective. New services are developed to make the customer s journey easier. The Finnair brand is strong. One senses it everywhere. >> Finnair s service environment is updated continually to ensure that it is up-to-date, fresh and a delight for the eye. Customer areas and tools are stylish, neat and tidy. Customers are approached in an uncomplicated and friendly. Finnair s service is genuine and clear. >> Finnair s new aircraft provide the most comfortable and efficient air travel experience. Modern, technical innovations facilitate the customer s life, and the path travelled by the customer is made as easy and carefree as possible. Operations are examined continually for new development opportunities it is in these that the innovations of tomorrow are found. >> Finnair is one of the best known brands in the company s home market, but recognition of the airline is also growing rapidly elsewhere. Blue-andwhite Finnair is quickly being confirmed as a synonym for quality in new markets. More and more people in Asia know who has the best connection to Europe not only the fastest, but also the most comfortable.
13 EUROPE S FAS TES T LINK TO INDIA Finnair has the fastest link between the world s two largest democracies, the EU and India. Thanks to Helsinki s geographical location, the flight time to Delhi is only 6 hours and 30 minutes. Finnair is the only airline in Northern Europe offering a route to India. The new connection is of particular interest to Indian travellers. Finnair opened its route to Delhi in October Interest in the route has been great from the very start. Initially, Finnair has been flying to Delhi three times a week, but on account of strong demand the number of weekly flights will rise to seven in spring At the same time, a new route to Mumbai will be launched with five weekly flights. The fast Delhi link serves Nordic companies, which already have many factories, sales companies and joint ventures in India. There is also great demand for the route from further afield in Europe, because only a few European capitals have a direct connection to Delhi. For example, there is no connection from the EU capital Brussels. India is actually more a continent than a country; it has as many states and official languages as Western Europe. The whole of India can t be conquered in an instant, but Finnair flies to Delhi and Mumbai, from where good connections radiate to every corner of the country. India is the world s second most populous country and a growing economic giant whose gross national product is expanding at around eight per cent per year. Indian business and leisure travel is growing in double-digit figures. Business relations with Europe are tightening and the country s 300 million-strong middle class are constantly looking for new travel destinations. India s developing economy is also having a strong impact on demand for air freight. Cargo traffic from India to Europe is growing strongly. Delhi captivates with its smiles. India is a land of opportunity for travellers and business life alike. When I travel from Stockholm to Delhi, Finnair is absolutely the best option. The connection through Helsinki saves me nearly one and a half hours in travel time compared to other airlines. Changing aircraft at Helsinki-Vantaa Airport is a pleasant experience, because the distances between terminals are short. The lounge services are also excellent. Tina Engström, Sales Director, Stockholm 13 E u r o p e s F a s t e s t L i n k t o I n d i a STOCKHOLM HELSINKI STOCKHOLM - HELSINKI - DELHI 9 h 10 min DELHI Finnair has a fast link between Europe and wonderful India. We invest in service. There are also Indian cabin staff on our flights.
15 THE WELCOMING WARMTH OF THAIL AND Finnair s Asian traffic began with the Bangkok route 30 years ago. Since then, Thailand has become overwhelmingly the most popular long-haul destination for Nordic holidaymakers. Finnair flies to Bangkok up to twice a day.the Bangkok flights are also increasingly popular among business travellers. Finnair s first destination in Asia was Bangkok. Initially, the route was operated only in the winter season, once a week with a DC-8 aircraft. Now Finnair has scheduled flights to Thailand daily throughout the year. During the high season, from December to March, Finnair flies to Bangkok up to twice a day. The flights arrive at Bangkok s new, modern Suvarnabhumi Airport, which opened in September The number of passengers between Finland and Thailand has grown steadily. In the first year, fewer than 3,500 passengers travelled on the Bangkok route, while in 2006 nearly 60 times that number, over 200,000 people, were carried for both leisure and business. Of the European airlines flying to Bangkok, Finnair is the second largest. Finnair s Bangkok route differs from its other Asia routes in that demand for the flights comes principally from Finland and Scandinavia. Thailand is above all a holiday destination, because its climate, developed services and reasonable prices are attractive to tourists. The growth of the tourist industry in Thailand has also increased business travel from Bangkok to European destinations. As well as city holidays, travellers are also interested in Thailand s beach resorts, to which there are excellent connections from Bangkok. Finnair also flies leisure flights direct to Thailand s holiday paradises. The warm climate and Thai friendliness attract travellers to the country all year round. 15 T h e W e l c o m i n g W a r m t h o f T h a i l a n d Our family goes every year to Thailand at the darkest time of winter to seek light therapy and relaxation away from the pressures of work. We have always flown with Finnair, because we know that the company will take care of its customers in all circumstances. In our opinion, Finnair is particularly good at looking after child passengers. Reija and Kari Tanskanen and their children Tino and Essi, Lahti HELSINKI HELSINKI BANGKOK 9 h 45 min Bangkok was Finnair s first long-haul destination; the route opened in BANGKOK Finnair flies to Bangkok up to twice a day.
17 NAGOYA A THIRD DES TINATION IN JAPAN Nagoya is Finnair s latest launch in Japan. The service to the main hub of central Japan, an economic area of 20 million people, began in June 2006 with a schedule of three flights a week. Thanks to excellent transit connections, Finnair offers the fastest link between Nagoya and over 20 European capitals. Nagoya, which has a population of around two million, is situated on the east coast of Japan between Tokyo and Osaka. In terms of income levels it is one of Japan s most affluent cities. Nagoya is known as the headquarters of the car manufacturer Toyota. The Finnair route serves the cluster of vehicle and electronics manufacturers that has grown up around Toyota, both in terms passengers and air cargo. In addition to the automotive industry, Nagoya is also renowned for its textile industry and ceramics. Finnair s Nagoya flights account for around 20 per cent of flight capacity between Nagoya and Europe. Four fifths of passengers on the route are Japanese. Finnair is the only airline that flies from Northern Europe to all three of Japan s most important cities Tokyo, Osaka and Nagoya. Connections to Japan improved further when in December Finnair doubled its number of flights to Tokyo from two to four a week. With additional frequencies planned for spring 2007, Finnair will become the third largest western airline operating between Europe and Japan. Japanese travellers chose Finnair as their favourite western airline in a survey conducted by AB-ROAD Magazine, the country s best known travel magazine. Finnair s meals and drinks were the world s best in the opinion of the Japanese, as were the other aspects of its cabin service. The survey found that Finnair is an airline on which Japanese would also like to travel again. Finnair has flown to Japan since 1983 first over the North Pole, and now three hours faster along the northern Siberia flight path. The flights have had Japanese-speaking cabin service staff from the very beginning. Japan has many faces. Under the modern surface, centuries-old traditions are cherished. I often fly between Nagoya and St. Petersburg on business. The new Helsinki-Nagoya connection means that the flight time is four hours less than before. Finnair has excellent links not only to St. Petersburg, but also to the rest of Europe. I value the business class lie-flat seats, because they allow me to use the air journey for rest. In this way I am in good shape for work after the flight. Akinobu Sato, automation specialist, Nagoya 17 N a g o y a a T h i r d D e s t i n a t i o n i n J a p a n HELSINKI NAGOYA ST PETERSBURG NAGOYA - HELSINKI - ST PETERSBURG 12 h 15 min Finnair is the only airline that flies from Northern Europe to all three of Japan s most important cities: Tokyo, Osaka and Nagoya.
19 DAILY TO EXHIL ARATING SHANGHAI In the last ten years, on the east coast of China midway between Beijing and Hong Kong, a new Shanghai has risen, with lights and skyscraper silhouettes that leave Manhattan in the shade. Finnair flies every day of the week to China s biggest city exhilarating, pulsating Shanghai. Shanghai is China s leading centre of business life. It has grown at a stunning rate. China has the world s fastest growing market, and Shanghai is becoming a financial hub for the whole of Asia. Foreign investment is streaming into the city at a rate of 10 billion euros a year. The financial and banking world as well as technology companies are among those to favour Shanghai. Shanghai is also one of China s most popular tourist cities, receiving more than seven million visitors every year. The city provides an excellent window on to the modern Chinese way of life. Finnair was the first oneworld airline to begin a service to Shanghai, with a weekly schedule of three flights in Now daily Shanghai flights serve the travel needs of many Finnish and European companies, and provide direct cargo links to one of China s most important economic areas. Like most Asian connections, the Shanghai flight departs from Helsinki late in the afternoon. This ensures that flights arriving from Europe enjoy good onward connections to the Shanghai service. Correspondingly, passengers on the return flight can connect smoothly with Finnair s European departures. Finnair s China service began in 1988 with a one flight a week schedule to Beijing. Now, during the high season, the airline operates more than one hundred flights a month, to Guangzhou, Beijing and Hong Kong, in addition to Shanghai. Excluding Guangzhou, Finnair has connections every day to its Chinese destinations. The skyscrapers of the Pudong area symbolise Shanghai s rapid development as a hub of Asia s financial life. For Spaniards, Finnair is an excellent option when they are travelling to China, as a flight connection is necessary somewhere in Europe. Helsinki may at first glance seem rather remote, but the direction is right, because all European airlines fly to China over Helsinki. For me, Finnair is the number one choice. Nuria Lopez Romero, Product Manager, Madrid 19 D a i l y t o E x h i l a r a t i n g S h a n g h a i BARCELONA HELSINKI BARCELONA-HELSINKI SHANGHAI 14 h 55min SHANGHAI In China, Finnair flies to Beijing, Guangzhou and Hong Kong, in addition to Shanghai. In the high season there are one hundred flights a month to China.
20 20 FINNAIR S SUCCESS FACTORS Finnair delivers service Success in competition between airlines is to a large extent based on service quality and the added value experienced by the customer. That s why service development plays a central role in Finnair. Located on a stream of passengers Finnair s Asia strategy is based on the Helsinki Gateway concept, which delivers the fastest connections between Asia and Europe. The route network is developing in both Asia and Europe. The starting point for good service is to offer customers the best connections. Finnair s route network and flight frequency give customers the opportunity to plan journeys according to their individual needs. Cooperation with the oneworld alliance and other airlines extends the customer s options further. A key factor in good service is keeping promises. As Europe s most punctual airline, Finnair carries its customers on schedule. Finnair s Network Control Centre looks after customers in various situations, including exceptional circumstances, as they travel across the route network. Finnair s in-flight service is highly valued. Finnair pays attention to its customers opinions when developing its service. The Finnair Plus frequent-flyer scheme has more than 550,000 active members, who are taken into account in Finnair s service chain. Frequent flyers value services that make travelling easier. Loyalty customers who travel most can enjoy the company s lounge services. Finnair leads the field in the development of electronic services. The use of the electronic flight ticket, or e-ticket, means that it is quick and easy both to purchase a ticket and check in for a flight on the internet. Finnair s route network is a mesh of hundreds of pairs of cities, connecting Asia and Europe. Every new Asian route opens up 40 new connections between Asian and European destinations. At the same time, a vast number of direct links are created for Finnish customers. Most people travelling between Europe and Asia need to make at least one flight change, because the majority of travellers have no direct connection available to them. The shortest route from Central Europe to Asia runs over Helsinki. An atlas is misleading, but this can be seen easily on a globe. Helsinki is the first European capital when flying from Asia to Europe. And Helsinki opens up the whole of Europe. Compared with the giant airports of Europe, making a flight transfer at Helsinki-Vantaa is easily accomplished, in a little more than half an hour. Finnair s objective is to fly daily to as many destinations as possible. Travel planning becomes easier when there is a flight connection every day. Such destinations in 2007 are Bangkok, Delhi, Hong Kong, Osaka, Beijing and Shanghai. A new Asian destination, Mumbai in India, will open in spring On account of growing Asian traffic, Finnair is also opening new routes in Europe. Finnair s in-flight service is rated one of the best in Europe. FINNAIR SERVICE STANDS OUT Top punctuality in Europe Lie-flat seats in business class on all long-haul flights Prize-winning wine cellar Service developed according to customers wishes Advanced electronic services A flight transfer at Helsinki-Vantaa Airport is fast and efficient. CONNECTING ASIA AND EUROPE More than 50 international and 15 domestic route destinations At Helsinki, the shortest transfer time between international flights is only 35 minutes One new Asian route creates 40 new connections between Asia and Europe. Daily non-stop connections to most Asian destinations
British Airways 2009/10 Annual Report and Accounts 21 The markets we operate in our business MATCHING CAPACITY TO DEMAND The longest and deepest recession in living memory has meant we have had to move
Content Elisa in brief...1 Report of the CEO...2 Consumer Customers...4 Corporate Customers...6 Personnel...8 Corporate responsibility... 11 The report of the Board of Directors and financial statements...14
Economic Benefits from Air Transport in Germany Acknowledgements Oxford Economics gratefully acknowledges the help that we received from the International Air Transport Association (IATA) in preparation
CVR no. 14 70 72 04 CVR-nr. 14 70 72 04 Group Annual Report 2012 Pursuant to section 149(2) of the Danish Financial Statements Act, the Group annual report is an extract of Copenhagen Airports' complete
(Mark One) UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended
Smart and flexible solutions for the buildings of today and tomorrow. Quick and comfortable movement combined with reliable security and access control. These needs are met with KONE People Flow Intelligence
Annual Report 2011 Visit our Annual Report 2011 on www.tele2.com! Read more about Tele2 2011 on http://reports.tele2.com/2011/ar. On our website www.tele2.com you always find the latest information. Here
OUR AMBITIONS 2014 10 PERFORM 2020, A collective adventure 06 An ultraconnected Group 04 OBJECTIVES A sector transformation 18 An optimized fleet 03 PERFORM 2020, A new, ambitious strategic plan 08 Welcome
O KEY Group S.A. Annual Report 2013 O KEY aims to improve customer lifestyles by offering an outstanding shopping experience and making a broad assortment of high quality products more accessible across
OECD Schooling for Tomorrow Series The Starterpack Futures Thinking in Action I 1 PART I: GETTING STARTED INTRODUCTION P A R T I Getting started Futures thinking in education We are living in an increasingly
2012 Helping make tomorrow This pdf is interactive. The content is clickable so you can navigate through this document. We have included a lot more information online. Whenever you see a yellow box like
ANNUAL REPORT 2014 Contents Efore Group Efore in brief 1 Review by the President and CEO 2 Strategy 4 Financial year 2014 in brief 5 business sectors Telecommunication 6 Industrial 7 RESPONSIBILITY Corporate
PEOPLE, PLACE AND POLICY GROWING TOURISM TO 2025 Photograph Tourism Ireland / Sean Tomkins Table of Contents ministers Statement 5 Executive Summary 9 1 Place - CREATING THE DESIRE TO TRAVEL AND MEETING
JUST EAT plc Annual & Accounts JUST EAT operates the world s leading online and mobile marketplace for takeaway food. Our mission is to empower consumers to love their takeaway experience. Contents Strategic
ANNUAL REPORT 2013 Forward-looking Statements/Important Notice This document contains certain forward-looking statements with respect to the financial condition, results of operations and business of TomTom
ST. JAMES S PLACE ST. JAMES S PLACE PLC ANNUAL REPORT & ACCOUNTS St. James s Place plc Annual Report and Accounts CONTENTS Strategic Report 1 Highlights of the Year 2 Chief Executive s Report 6 Our Business
ENABLING FUTURE KONTRON GROUP ANNUAL REPORT 2013 THE PULSE OF INNOVATION Kontron in figures Table 001 New Group structure Previous Group structure 2013 2012 2013 2012 Profitability Revenues million 445.3
Vodafone Business Business Overview This section explains how Vodafone operates, from the key assets it holds to the activities it carries out to enable the delivery of products and services to the Group
Current Market Outlook 2014 Outlook on a page World regions Market growth rates World regions Market value: $5.2 trillion to Share of fleet Delivery units World economy (GDP) 3.2% 100% 75% 12% 9% 2% 7%
GLOBAL MARKET LEADER IN chemical distribution Annual Report 2010 KEY FINANCIAL FIGURES AT A GLANCE Consolidated Income statement 2010 2009 Change Sales EUR m 7,649.1 6,364.6 20.2% Gross profit EUR m 1,636.4
Introduction p1 / Markets p3 / Brands p9 / Production p13 / Suppliers p17 / Corporate sustainability p22 / Let s continue the conversation p26 How to be No. 1 Facing future challenges in the automotive
Smart Built Environment Processes and information management in construction and facility management 2 Index Introduction 3 About the Strategic Research Agenda 1. Built Environment an engine in Swedish
STARTING MY OWN SMALL BUSINESS A training module on entrepreneurship for students of technical and vocational education and training at secondary level Facilitator s guide Foreword The Education For All
Annual Report 2014 Visit annualreport2014.adecco.com 14 Contents Company Report 2 About us 3 2014 in brief 4 Letter from the Chairman & CEO 6 Interview with the CEO 8 The HR services industry 14 Our strategy