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1 Frequently Asked Questions (8 am to 4pm CST) Investment Account Manager Professional Error Messages If a program error occurs make note of the numeric error number and review the help topic: Select Help Menu Contents Select the index tab Enter Error If you do not find an explanation for your error, then please send the error log that has been created to QUANT IX technical support department. Select the Tools Menu View Error Log. Select the error that occurred from the list, and then select the General Tab. Select the button "Copy to Clipboard". Close the Error Log screen. Close Investment Account Manager Professional. Compose an message to techsupport@quantixsoftware.com,using the paste command to copy the error log information from the clipboard to the message text area of the . Please be sure to include a description of your problem, what you were doing, what may have changed on your system, and any other details that will assist in correcting your problems. Account fees Q: How do I enter account fees and expenses? A: Use the Transactions Menu Add, Edit, Delete Transactions select the money fund account used in the portfolio click on Enter New Click on Miscellaneous Expenses enter the amount click on the Deduct From box to automatically deduct the annual fee from the Money market fund. Activation code Q: The technical support activation code I received does not work. A: This is probably due to an error in the serial number provided. Please call or QUANT IX Software (techsupport@qunatixsoftware.com).

2 Asset classification change Q: I misclassified the type of holding (should be stock v. mutual fund). Is there any quick way to correct the type classification? A: To change the asset classification in the program, select the Asset Library Menu Current Asset Library. Locate the security requiring the change, and select by left double-clicking on it (the detail line of the selected security is indicated with yellow).then, from on the Edit/Update window, make necessary changes to the security asset type, and then select the Save button. Note: once a security has been classified as a money market fund, it can not be reclassified. Q: I just added a new mutual bond fund and called it a Tax Exempt Bond instead of a Mutual Fund. Now I cannot find a transaction to correct. When I enter the data the program considers the transaction as being for a bond not a fund. A: Select the Asset Library Current Asset Library. Find the security. Double-click, then change the asset type. Asset Library Q: What is the definition of the Current Asset Library? A: The Current Asset Library stores the most recent asset information that is shared globally by portfolios. This current data is used for deriving values, reports, etc. It includes market price data, security name and symbol, asset type, industry sector, dividend rate, etc. This type of data is then globally shared with specific portfolios holding the security. Q: How do securities get added to the Current Asset Library? A: Securities held in portfolios must also be part of the Current Asset Library. As securities are added to individual portfolios, they will require addition to the Current Asset Library if they have not been previously added to the library, which is determined by the program. If the security has been previously added, the program will find it in the library and not require addition to the library. Q: What is the Historic Prices Library? A: Found under the Asset Library Menu, this is the database that is used to store historical security prices used for reporting purposes. In order to create a historical report, a historical price file must have been created coinciding with the historical date. Historical dates are added to the library database on a day-by-day basis. Q: How do I create historical price dates? A: One of the more powerful features in Investment Account Manager Professional is the ability for users to store closing market prices and other investment data in the Historic Price Library. After historic price data has been saved, users can then generate reports as of a historical date, or range of dates, thereby producing reports to show past portfolio values, past portfolio diversification, asset performance, and much more. For example, if you stored

3 a price history for 12/31/11, then at any time in the future you could re-create the Appraisal Report for this date, indicating your portfolio value as of 12/31/11. To create historical price dates is to select the Asset Library Menu Historical Prices choice. Select the Add New Date Update Prices. Users are prompted to enter a date, and the program will then cross-reference all portfolios to determine those assets owned on the selected date. Once the historic library has been added, the program will connect to the Internet and attempt to retrieve prices for the date. Prices will be retrieved for the historic date, and any prices not updated will need to be manually updated by the user. The historic price file should be carefully reviewed to review prices, and to find any securities that were not updated. These securities will require the user to manually update the historic price for the date requested. HINT: look for securities within the data (other than money market and cash equivalents) showing a $1.00 market price. Backup and restore data (File Menu) Q: can you explain the backup and restore feature? A: It is essential to frequently backup your data, so you have an archival copy of your portfolios. A minute or two after each session will prevent a catastrophic loss of work. Backing up your Investment Account Manager Professional data files is essential and easy to accomplish. It is recommended that you utilize at least two independent backups. We recommend the use of flash drives (i.e., plug-in drives) when making your regular backups. The first step in the backup procedure is to identify your backup directory. You are able to back up to another hard drive location, a removable drive such as a flash drive (a very convenient method), or to a writeable CD drive provided you are using Windows XP or later versions. Important: Using external disks for backup is a good safeguard for your files in the event of a hardware failure. Q: Can I create unique backup subfolders by date, vs. overwriting a previously made backup? A: Yes, if you have set your backup preferences (File Menu Preferences) to Create Unique Subfolder. This enables you to save backup files easily identified by date- (file format is: iamdata_date_time). To use a unique date backup to restore (File Menu Restore), first identify the drive. Then find the folder. Open it by clicking on it. Then open the unique date folder by clicking on it, then the Select button. Bonds Q: How do you enter bonds into the program? I purchased a new Corporate Bond with a maturity value of $10,000, with a maturity date of , at a cost basis of

4 $9, (which includes my commissions of $73.28). The current price is $ How do I enter this purchase, and how do I keep this issue updated for current market values? A: Corporate Bonds, Tax Exempt Bonds, Agencies, and US Governments are entered as follows: Select the Transaction Menu Add, Edit, Delete Transactions Enter New choice. Enter the date of purchase, and use the drop-down list available via asset name or symbol box. Select Add New and to add a new bond to the asset library. Since this bond is new to the program (not previously added) you ll also need to update the asset library as part of the addition. Use the drop down arrow to select the asset type: corporate bond (or tax-exempt bond, agency, or U.S. Government). When prompted for symbol, enter the coinciding symbol for this bond, or create a symbol that is recognizable for you. Enter a descriptive name, the maturity date and coupon rate for this bond. For market price, enter $ Now save this information to add to the library. You will then by routed back to the portfolio to enter the transaction data. Select the purchase transaction choice, and enter for quantity 10 units (each unit represents $1000 par value, 10 units equals the $10,000 maturity value), market price of $92.00, commissions and fees of $73.28, for principal amount of $9, You'll be able to offset the purchase from your money market fund if included in your portfolio, and then use the save button. Bond Pricing To keep market values up to date, you will need to manually update the market price of bond investments, since free internet pricing is not available. Select the Asset Library Menu Current Asset Library select the bond investment double-click edit the market price to reflect correct current price and Save. CDs certificates of deposit Q: I bought a CD with a maturity value of $5000 and a maturity date of 06/30/2010. How do I enter this purchase? A: To enter this certificate of deposit, Select the Transaction Menu Add, Edit, Delete Transactions Enter New choice. Enter the date of purchase, and use the drop-down list available via asset name or symbol box. Select Add New and to add the CD to the current asset library. When prompted for symbol, create a symbol for the CD that is recognizable by you, such as CD1, CD2, etc. Since this CD is new to the asset library, you ll also need to use the drop down arrow to select the asset type: cash equivalent. Enter a descriptive name, the maturity date and coupon rate for this CD. Now save this information. Then select the deposit transaction choice, since a certificate of deposit it is treated like a cash equivalent. For dollar amount, enter the cost of the CD. You'll be able to offset the deposit from your money market fund if included in your portfolio, and then use the save button. As interest accrues to the CD, use the income/reinvestment choice to increase the cds market value.

5 Calendar Q: How do I use Calendar Alerts? A: As you enter transactions, you can click on the calendar icon to record a memo to the calendar. Or, select the Tools Menu Calendar to make entries. If you use the program on a day with a stored calendar note or reminder, you ll be automatically alerted. Cash pooling/sweeping Q: Why should I use the cash pooling feature? A: Cash pooling/sweeping is useful for you to track a money market fund account associated with a portfolio. Cash pooling essentially means that a offset money market account(s) that has been added to a portfolio can be used for the automatic deduction of purchase amounts and the automatic depositing of sale proceeds and investment income. Since this is the normal method associated with accounts, using cash pooling will allow you to accurately track your portfolio balance. When you initially add a money market fund to a beginning portfolio, start with a reconciled balance (i.e., as of a specific statement) and then use the money market fund for the settlement of all transactions involving your portfolio. In doing so, you ll be able to track your cash balances and determine your true return on the portfolio. Changing a security symbol Q: How do I change the name or symbol of a security? A: To change the name or symbol of a security in Investment Account Manager Professional, select the Asset Library Menu Current Asset Library. Locate the security requiring the change, and select by left double-clicking on it (the detail line of the selected security is indicated with yellow). Once on the Edit/Update tab, make necessary changes to the security information, and the Save button. Combining portfolios Q: How do I combine portfolios? A: Users can create a permanent portfolio that is a combination of other existing portfolios, or a temporarily combine existing portfolios for aggregate reporting. To create a permanent portfolio that is a combination of others, select the File Menu Portfolios Copy/Combine. This is a useful choice if users want to combine accounts as of a specific date, for instance year-end, for later reference. NOTE: combined portfolios are not updated for subsequent transaction activity to the component portfolios. The combination acts as a snapshot of the components, as of the day of combination. The more frequently used method is to temporarily combine portfolios for aggregate reporting totals, simply select a report, then use the portfolios to Include Check boxes to

6 select as many portfolios to include for the combined report immediately. The individual portfolios are not affected. However, this method allows you to include updated transactions of the component portfolios and their effect on the aggregate totals. Disclaimer, footnote on reports Q: how can I change the disclaimer showing on the bottom of the reports? A: The Report Disclaimer field can be toggled on or off as chosen by the user. The disclaimer serves the important purpose of reminding users of the practical limitations of the program. Optionally, users can set a global disclaimer using the File Menu Preferences Report Settings choice. Q: Is there a manual available for the program? A: Yes, there is an online PDF manual (Adobe Reader file). It can be found in the Investment Account Manager Professional installation folder. It can be printed on your computer, but a more economical method might be to take the PDF file to a local printer for printing and binding. Check our website too for the most recent manual. If you would like to purchase a printed copy of the manual, call QUANT IX SOFTWARE: , or order via our website. Downloading from financial institution Q: which financial institutions does the software interface with? A: The program utilizes standard OFX (Open Financial Exchange) data interface either directly (WebConnect), or by the user downloading the file to their computer or then importing the transactions file. Both methods are found under the transactions menu. Downloadable OFX files are often listed as Quicken QFX or MS Money spreadsheet files either will work. Q: which financial institutions will work with IAM PRO? A: Any providing OFX download files including A.G. Edwards, American Century, Charles Scwabb, E*Trade, Fidelity Investments, Harris Direct, Quick &Reilly, Robert W. Baird, Scottrade, TD Ameritrade, Vanguard, Wells Fargo, and mystreetscape (Muriel Siebert). The list is frequently updated and included in maintenance releases. See Transactions Menu Download from Financial Institution. Q: I am trying to download from Interactive Brokers, which you do not have in your list. I download from them using other formats but I cannot put it on your software. A: IB does not offer a direct OFX download; however, you can create and save your transactions to a file (either OFX or QFX) from the IB site, then use this to import into IAM PRO.

7 Error: Program will not open Q: I get an error message: OLE Error: Program will not open A: This is caused by your Vista system or Windows 7 and registration of needed files. Follow these steps to register the files. Right-click on the start button and select 'Explore'. Navigate to your Investment Account Manager Professional directory. Locate the register_ole_contols.exe file. Right-click on this file and choose 'Run as Administrator'. Respond OK to all questions. There will be several messages that show as controls are registered. Once registered, errors should be solved and future program updates should transfer much faster under your Windows operating system. Q: I receive multiple error messages when trying to launch IAM PRO? A: This could be due to the anti-virus software running on your computer. If Kaspersky, try these steps to provide IAM PRO permissions: Open Kaspersky Click on Settings. Click on the fourth icon, it looks like a box. Click on Threats and Exclusions on the left. Click on the second Settings... button on the right. Click on the Trusted Applications tab. Click on + Add, then click on the Browse... option. Select your program(s) one at a time. You can copy/paste the full path to the program(s), or browse. Click Open. Check all check boxes: o Do not scan opened files. o Do not monitor application activity. o Do not inherit restrictions of the parent process (application). o Do not monitor child application activity. o Do not scan network traffic. o Click OK. If more than one program above is listed, click + Add again and repeat to add it. o Click OK twice.

8 Q: I use Zone-Alarm. Could it cause problems for me when running IAM PRO? A: It s possible, but easily fixed. Simply exempt our program within Zone Alarm. See Zone- Alarm instructions to exempt a program from scan. Under Anti-virus/Anti-spyware settings, list IAM PRO as an exception. The program location (if installed to our default settings) is C:\Investment_Account_Manager. Q: Error 52 A: This error indicates that a database index file is corrupt or missing. Open Investment Account Manager Professional and select the Tools Menu Rebuild Data choice. Q: Error 1733 A: The problem is that Windows is not seeing some of the files installed on the on the system. Run the register_vista.exe that re-registers the controls for Vista. It can be found in the Investment Account Manager Professional Installation directory. Right-click on the file, then run as administrator. Q: I have an error number 2091 A: Error is likely due to a bad qif file. Have you created that properly as described in our help topic? Can you try to recreate the qif file and see if that corrects the issue? Q: I am getting the following message when attempting to launch the program - File access is denied. Why? A: This error occurs if the user has inadvertently started two sessions of the program simultaneously, i.e., the user double clicked the Investment Account Manager Professional icon more than twice to load, or the program is already running minimized. A: This might be due to a database corruption. To repair the errors, Copy the following files from the IAM DATA directory to the DATA directory: RKUSRPRF.DBF RKUSRPRF.CDX Note: Windows may hide the extension on the RKUSRPRF.CDX file. It is the correct file even if it just shows RKUSRPRF. Data error in quantity held Q: How do I correct errors listed on the Portfolio Diagnostic report? For example, my portfolio diagnostic report shows that the reports quantity is incorrect. The ledger quantity matches my broker reports and the transaction menu/portfolio activity is correct. If my transactions are correct, how can I correct the total quantity that shows on my reports? A: If the portfolio diagnostic report indicates the portfolio ledger shows the correct total for quantity owned, but the reports are incorrect, your error is due to one or more current balance records being incorrect. You need to identify which purchase record has the error,

9 and then edit the quantity as necessary. Use the Transactions Menu Portfolio Transactions select the issue select the Individual Security tab then review your past purchase and reinvestment records. Highlight the record, then select the Edit/Delete tab. Verify the current balance record indicates the proper quantity. Note: the quantity shown on the current balance record will not match the quantity shown on the original lot record if there have been stock splits, partial sales, etc. and this lot was adjusted for the activity. Tip: if you print the Security Basis report for the individual asset, you can review all current balance lots to help you locate the record in error. Depending on the errors, you may need to delete the security completely, and re-enter your transactions. Use the Edit Menu Remove a Security choice to completely remove the issue. Q: I have received an error number A: Check Help Menu Contents Index tab type Error to see various error codes. Foreign security Q: How can I designate a common stock as a foreign security? For example, I own Teva Pharmaceuticals and would like this to show up as a foreign holding in my allocation reports. A: To indicate a common stock you own is a foreign security, select the Asset Library Menu Current Asset Library. Locate the security requiring the change, and select by doubleclicking on it (the detail line of the selected security is indicated with yellow). Then, from the Edit/Update tab, check the option [ ] Foreign Security and then select the Save button. Foreign Taxes Q: How do I enter foreign taxes paid? A: Select the Transactions Menu Add, Edit, Delete Transactions Enter New select the issuing company select Income Reinvest and record in the field labeled Cash Dividend Amount, the total income received, including foreign taxes paid. Advance to the field labeled Tax Withheld and enter the amount of foreign taxes paid. This amount is entered as an expense since it may be tax deductible, provided you meet minimum requirements. Amounts you enter will appear on the year-end Income Received report, and Audit: Commissions and Expenses report. A: An alternative is to simply record the foreign tax paid as an expense. Select the Transactions Menu Add, Edit, Delete Transactions Enter New select the issuing company select Miscellaneous Expense and select the check box to record as Tax Withheld.

10 Global Transactions Transactions Menu Global transactions Q: What types of transactions are global transactions? A: Global Transactions are available under the Transactions Menu. It is highly recommended to make a backup of your data (File Menu Backup) before applying any global transaction, as these will make system wide changes to your database. The global transaction types are: Income transaction (i.e., cash dividend received) to any or all portfolios entitled to the income. Useful if many portfolios hold the issuing security and you wish to post a batch. Note: this feature cannot be used if the income received was reinvested into more shares of the issuer (i.e. drips). If you reinvest income, use the Portfolio Merger: (i.e. Company X is acquired by Company Z) use this choice to apply a merger transaction to all appropriate portfolios, or to a specific list of portfolios, owning the relevant asset. Spin-off: (i.e. Company X spin-offs Company Z to existing shareholders of Company X) use this choice to apply a company spin-off to all appropriate portfolios, or to a specific list of portfolios, owning the relevant asset. Enter stock spin-offs as they occur in their proper time sequence. Stock dividend distribution: (i.e., Company X issues a 10% stock dividend) used to apply a stock dividend distribution to all appropriate portfolios, or to a specific list of portfolios, owning the relevant asset. Enter stock dividend distributions as they occur in their proper sequence. Stock Split: (i.e. Company X issues a 2:1 stock split) apply a stock split o all appropriate portfolios, or to a specific list of portfolios, owning the relevant asset. Enter stock splits as they occur in their proper sequence. Install wrong drive Q: the installation is being sent to an external drive, rather than my hard drive. A: disconnect the external drive. Uninstall and re-install. Install - moving to another computer Q: How do I transfer my program files to a new computer? A: To move the program, and your data to a new computer, follow these steps: Update your data as necessary on your older system, and then use the File Menu Backup Data to backup your investment portfolios.

11 Install Investment Account Manager Professional on your new system. Download the trial version from our website: Install the program. Then select File Menu Restore data. Look to the backup made on the original computer. Restore from your backup using the File Menu Restore Data and be sure to restore all portfolios and the master asset library. Generate several portfolio reports, and review investment data to verify accuracy of your data. If all appears correct, you can then remove Investment Account Manager Professional from your older system. IMPORTANT NOTE: You are allowed to make a backup copy of Investment Account Manager Professional onto a 2 nd computer. ONLY TWO installations are allowed for each license, with the caveat that both installations will not be used simultaneously. Margin account Q: How do I track margin transactions? A: A margin account enables an investor to buy securities using the brokers credit for partial payment. If a money market account is created to track margin balances, we suggest you do not use this same account for tracking positive money fund balances. For example, if you have an interest bearing money market fund, these income flows and deposits should be tracked in a unique money fund, separate from the margin tracking account. This prevents the mixing of positive income flows over negative margin balances, which depending on the timing of flows, may result in inaccurate IRR calculations for the account. Also, the IRR derived for money market funds that are tracking negative (margin) balances can be erroneously affected by large margin flows in relation to the length of the performance period. Margin Interest Q: How do I enter margin interest expense? A: To record margin interest, select the Transactions Menu Add, Edit, Delete Transactions Enter New select the money market account used to track margin purchases, and then enter a miscellaneous expense record for the interest paid. Verify the option Deduct From is selected so that a withdrawal for the interest will be entered for the money market fund. Networks Q: There are 2 of us who use the program on 2 computers connected to a small office network. We keep track of about 15 small family portfolios. Is there some way we can install Investment Account Manager Professional on 2 machines and use the same data file? A: The program is not currently designed to run on an office networked system. Additionally, if two people are using the software, you are required to buy two copies, and register them both.

12 Option transactions Q: which option transactions can be handled by the program? A: Opening Buy, Closing Sale, Opening Sale,Closing Buy, Assigned Call, Assigned Put, Exercised Call, Exercised Put. See Help Menu Contents look for chapter titled Options Transactions. Password Q: How do I password protect Investment Account Manager Professional? A: The Password feature is entered using the File Menu Password choice, and allows you to choose a password that will then be required to start the program. When choosing a password, please select one that you will remember. As a precaution, please write it down. Once you have decided to use a password, you will not be able to start Investment Account Manager Professional without entering that password. If you are using a password, you can change or remove it at any time. Performance measurement Q: What method does the program use to measure performance? A: Time-weighted Internal Rate of Return. The internal rate of return (dollar weighted return) calculates return for the period taking into effect the exact timing of each cash flow. The model properly weights the timing of cash flows (additions/ withdrawals) for a portfolio or an individual asset, for a selected date range, to provide the return calculation. Internal rate of return can be equated to the compounded effective interest rate that a savings account would have had to earn in order to reach the portfolios' current present value including all investment flows (purchases, sales, income, interest, reinvestment, etc.) while adjusted for timing of the specific flows. Key variables in the model include: Beginning Market Value, Ending Market Value, Income, Reinvestments, Sum of all Cash Flows within the period (additions/withdrawals), and Weight Factor (# of total days in the period that the cash flow "F" has been in, or out of, the portfolio). The return derived here can then be stored to be used in 'linking' returns. Q: How do I correct Home Page performance error? A: This message indicates no historic price date has been created for the prior year-end. Without this date, Investment Account Manager Professional is unable to derive return figures. You can create the necessary year-end close by selecting the asset library menu historic asset library add new date and create the prior year-end date i.e., 12/31/2012. Follow the prompts for updating data and gathering prices from the Internet, and verify all prices are correct. Once this date has been created, use the home page Refresh. button to derive return figures.

13 Q: How do I create and store annual returns for linking (advanced mode)? A: The program allows 'storing of returns' for the purposes of linking. Linking is a term used to describe the combination of individual annual returns to derive a more precise return for a longer time period. Linking provides both an Annual Arithmetic Return (an unbiased estimate of the expected future return, assuming the expected return does not change over time) and an Annual Geometric Return (the constant rate of return needed to match actual performance over some past investment period; an excellent measure of past performance). The linking feature can be performed for the entire portfolio and three market indices: the Dow Jones Industrial Average, the S& P 500, and the NASDAQ., although others indexes can be added to the Current Asset Library to be used on the reports. There are two ways to store returns for linking: Transactions Menu Update Portfolio Performance: use this choice to simply store and link previously calculated returns that you have obtained from another source like a broker s statement, spreadsheet, or other software application. Reports Menu Portfolio Portfolio Performance Report: when deriving the performance report for an annual period, you ll be prompted to store annual performance value in the table. Note: once you.ve stored annual performance results, you can check the box to Linked Returns to indicate the years to include for the graphing and linking calculations. Portfolios multiple portfolios Q: How do I track multiple portfolios? A: The program is specifically designed to easily track an unlimited number of portfolios - if you have different types of portfolios: i.e. taxable accounts, IRAs, any trust accounts, any children accounts, etc. The program will maintain a distinct transactional database for each of portfolios separately for you. You can collectively report on any/all portfolios using the program s many reports. Use the File Menu Portfolios Add, Edit, Delete to create portfolios. The program is designed to be flexible, and is designed with the anticipation that the user will separate portfolios that have different objectives from those that are inherently different. In other words keep all of your taxable securities in one portfolio, your IRA / KEOGH holdings in another, your spouse s taxable in a third, non-taxable retirement in a fourth, and your joint in a fifth. This design avoids duplication of data entry by utilizing the Current Asset Library which contains all the generic information for an asset: i.e., name, symbol, price, etc., so that shared data is only entered once. Each portfolio database maintains the transaction specific information such as trade date, cost, shares, etc. cross-referencing the Current Asset List for the other relevant data.

14 Price alerts Q: How do I use price alerts? A: The program s price alert feature notifies you when any security in your current asset library list reaches a market price target as entered by the user - both your high and low price alerts. Price alerts are entered from the Asset Library Menu, then Price Alerts. Once entered, you will be notified if any security s target market price alert has been reached high alerts displayed in green font; low alerts in red font. Quicken imports Q: can the program import QIF files? A: Import Quicken Interchange Format (QIF) File can be imported into the program Quicken. Please refer to Chapter 8 Importing Quicken Data (QIF) for full details on this feature. Reports Q: With Investment Account Manager Professional, can I produce a report of assets by Industry/Sector that includes current valuations? I would like see a report that would contain all holdings of, say, healthcare stocks in a group of portfolios. A: Select the Asset Allocation Report by Sector. Return of Capital Q: I need to know how to handle Return of Capital. A: Use this selection to adjust the cost basis of one or more existing lots of an asset for a nontaxable return of capital distribution. Check the online Help (Help Menu Contents Return of Capital for more help). Screen display problem Q: I m having trouble seeing the entire entry form when entering transactions. How can I correct this? A: First try Tools Menu Rebuild data with the reset screens checked. If that doesn't resolve the issue, then it may be a monitor resolution setting problem. Reset your display monitor to a higher resolution from your Windows desktop: Right click Properties Settings. Screen resolution should be at least 1024 by 768. Apply and then Save.

15 Stock quotes - unable to update stock quotes Q: I am trying to update stock prices with the program update price button but I am unable to do this. I get the message checking firewall... select always allow. How do I do this? A: Your firewall needs to be configured to allow the IAM.EXE file found in the Investment Account Manager Professional Installation folder. A: The problem may be MSNlive Parental Control that was installed but not activated. Uninstall MSNLIVE parental control. Q: I cannot update stock quotes via the internet. Can I manually update stock quotes? A: Yes. Select the Asset Library Menu Current Asset Library. Select the security by double clicking. Manually update any of the data, including the market price. Technical support am I active Q: Can you tell me if my annual support is still active? If not, what do I need to do to renew? A: Check the Help Menu Product Support for your license information. Technical support transfer to another computer Q: I travel and have the program on my laptop, as well as my desktop. I have extended my support on my desktop entering the extension code I received from you on that machine. How do I extend the support on my laptop? A: Backup your data on the desktop (File Menu Backup data) and then restore your data onto your laptop. The technical support code will be transferred. Only two currently active installations are allowed simultaneously. Tender exchange converting to share different class Q: How do I enter... conversion of Class B shares to Class A shares? For example, I own 100 shares of class B shares, with a market value of $2000. These were converted to 750 Class A shares, with same market value of $2000. A: Use the Tender / Exchange function of Investment Account Manager Professional (Transactions Menu Add, Edit, Delete Transactions Enter New Tender / Exchange). You ll be guided through entry screens that allow you to easily complete this transaction. Use the context sensitive help provided with this feature for details and explanations of the entries required.

16 Transaction error, purchase already allocated to sale Q: I have an error in a purchase lot as shown on the Sold Report. How can I fix the purchase I used in a sale? A: The method for correcting this error depends on the error. If the error is date related, simply locate the purchase lot(s) used in the sale, select the edit/delete tab, and correct the date. The date change should be reflected in the sale record. If the error is in the net amount of the original purchase lot(s), you ll need to first un-do the sale application. Use the Transactions Menu Portfolio Transactions, and highlight the sale record. Select the edit/delete tab, and then the delete button to un-do the sale application. Portfolio Manager will re-create the original purchase lots used for the sale. Next, locate the purchase record that is in error, select the edit/delete tab, and make necessary corrections. Then re-enter the sale record. Transactions transactions notes Q: Where can I see the transaction notes I have entered while recording my transactions? A: If you add a transaction notes when recording transactions, the Portfolio Activity Ledger will show the word Memo under the Memo column. To review the notes, double click on the memo field for the specific transaction. Memos are also printed on the Transaction Activity Report. Transfer - security to another portfolio Q: How do I move transactions to another portfolio? A: Edit Menu Transfer or Edit Menu Copy a Security to another portfolio Use the Copy a Security to Another Portfolio choice to copy all records (purchases, sales, income, etc.) of one asset in a portfolio to another portfolio being tracked in Investment Account Manager Professional. Note: if you are trying to transfer ownership of holdings from one portfolio to another (or to a charity), use the Transactions Menu Transfer a Security to Another Portfolio feature. Transfer stock with basis step-up Q: I track my in-law's trust portfolio on your Investment Account Manager Professional software. My father in-law passed away. Now I need to update the cost basis on the stocks in the portfolio on the day he died. How can I do this? His trust account has not changed as my mother in-law has always been a trustee, but for tax purposes the cost basis should be reset on his death. I looked at the Transfer to a different portfolio function but I don't want to lose the history. Would I have to "Remove" the securities and then "Add" them back with a new cost?

17 A: Using the Edit Menu Transfer a Security to another portfolio. Transfer security to charity Q: I transferred half the shares of a mutual fund I track in Investment Account Manager Professional to a charity. How do I handle this? A: Select the Edit Menu Transfer a Security to Another Portfolio (available in advanced mode). Investment Account Manager Professional s transfer feature handles this transaction, and organizes the necessary tax information as needed. In the first step, since the charity is not part of your Investment Account Manager Professional portfolios, you ll need to check the option to Transfer Out located in the lower left hand corner. In the second step, select those shares you wish to transfer. Refer to the help button provided with the transfer feature for additional details of required entries. Once you ve completed the transfer, refer to the Transfer Security Report (under additional reports) for details on cost and market values as necessary for tax filing purposes. Transfer security received as a gift Q: How do I enter a gift of shares received? For example I am trying to enter a new stock that was a gift from my father. If I enter it as a purchase the cost of the stock is withdrawn from my money market. None of the other choices of entry seem to fit either. How would I enter this gift to properly track for tax purposes? A: Enter this as a purchase, and de-select the box to deduct from your money market account if there is a money market offset for the portfolio, the purchase will be recorded without affecting the money fund balance. Use the memo field to record notes as a reminder. Also, be sure you enter your cost as the original cost basis from your father. This is required for proper tax basis accounting by the IRS. Check with a tax professional. Updating program problem Q: I am unable to connect to the Internet to check for program updates. Any suggestions as to why I can t connect? A: If you are connected to the Internet but are unable to connect to the Internet, verify your firewall is not blocking access. Another common problem preventing access are user-defined rules in your firewall software. Verify you are not blocking FTP transfer of files, and that your firewall is configured to allow Investment Account Manager Professional as a permissible application for access to the Internet (IAM.EXE is the file that should be allowed). Also, check the settings on Windows Explorer Security, and change settings if currently set at Medium High level to just Medium level. Too high a security setting is known to prevent Windows proper access to Internet file transfers. Wash Sale Adjustment Q: How do I enter a basis adjustment for a Wash Sale?

18 A: Use IAM PRO s Return of Capital transaction type. Enter a negative dollar amount to account for the wash sale adjustment needed. Watch list Q: How do I create security watch-lists? A: Create a watch-list portfolio (File Menu Portfolios Add, Edit, Delete). Then you might simply purchase 100 shares of each stock you are watching using the current market price on the date you add the security to your watch list as its hypothetical cost per share. As you update the watch-list portfolio values for all securities you generate any of the program s reports to monitor the portfolio to gauge relative performance. By comparing the current market value with the price paid when first entered, you ll be able to identify the change in market value. Are the watch issues more or less expensive then when first entered? This method will help you monitor buy candidates, leading to better investing decisions. Additionally, securities can be added directly to the Current Asset Library. This might be useful for example prior to ownership, relying on the low price alert target to notify the user when a security falls into a pre-determined "buy" range. Common questions see How do I Q: Where can I find other answers to my questions? A: Within s Help system many answers can be found for How do I Select the Help Menu Contents Select the Index Tab Or, in the left panel, open the book for Technical Support Then open the book for Frequently Asked Questions.

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