Service Fulfilment Systems: Worldwide Forecast

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1 Brochure More information from Service Fulfilment Systems: Worldwide Forecast Description: The worldwide service fulfilment system market is forecast to grow from USD3.05 billion in 2013 to USD4.4 billion in 2018, at a CAGR of 7.6%. Service fulfilment projects are primarily driven by opportunities for communications service providers (CSPs) to increase revenue by ensuring that customer orders are fulfilled quickly and on time, but cost reduction continues to be an important consideration in project approval. This report provides: - a detailed worldwide 5-year forecast of spending in the service fulfilment market, split into: -- four sub-segments: order management, inventory management, activation and engineering tools -- four telecoms service sectors: mobile, PSTN, business and residential broadband -- four geographical regions (see below) - an examination of key market drivers and inhibitors, and how they will change over time - an analysis of the regional dynamics that will influence the market - insight into the technologies and services that are influencing the market - recommendations for CSPs and vendors on how to take advantage of these developments. This report is a companion to the previously published Service fulfilment systems: worldwide market shares 2013, which details the business conditions in this market, as well as the market shares, offerings and strategies of the major software providers. Geographical coverage Forecasts are split into the following four regions: - Asia Pacific (APAC) - Europe, the Middle East and Africa (EMEA) - Latin America (LATAM) - North America (NA). Contents: Slide no. 5. Executive summary 6. Worldwide service fulfilment systems forecast Order management, inventory management and activation systems revenue will continue steady growth 8. The mobile and business service segments will grow more quickly than the others, and mobile will outgrow residential broadband 9. Revenue growth rates will be highest in emerging markets 10. Recommendations 11. Recommendations for CSPs [1] 12. Recommendations for CSPs [2] 13. Recommendations for suppliers [1] 14. Recommendations for suppliers [2] 15. Forecast 16. Order management systems are now usually tied to the full service fulfilment stack 17. Order management system revenue will grow most quickly in emerging markets 18. Order management systems for residential broadband services will continue to dominate the market 19. COTS inventory systems will continue to replace older, in-house developed systems in modest transformation projects 20. The inventory system market will continue to grow, but will change as the number of federation and transformation projects increases 21. The focus in the inventory management system market will continue to shift towards IP infrastructure, and IT-like equipment and services 22. Activation systems for new services are being added to existing service fulfilment system stacks 23. Activation system revenue will grow strongly in emerging markets

2 24. Activation systems focus on mobile and OTT services, as well as IP and fibre infrastructure 25. Engineering systems will be driven by LTE in the short term, SON in the medium term and FTTx in the long term 26. The engineering systems market will continue its modest growth worldwide, with different foci in different markets 27. Engineering systems will focus on new LTE and SON mobile networks, business IP services and fibre infrastructure 28. Market drivers and inhibitors 29. Market drivers and inhibitors 30. Service fulfilment system market drivers [1] 31. Service fulfilment system market drivers [2] 32. Service fulfilment system market drivers [3] 33. Service fulfilment system market inhibitors [1] 34. Service fulfilment system market inhibitors [2] 35. Business environment 36. The business environment 37. Long-term service fulfilment market trends 38. Recent service fulfilment market trends [1] 39. Recent service fulfilment market trends [2] 40. Market definition 41. Telecoms software market segmentation 42. Service fulfilment sub-segment definitions 43. Order management 44. Inventory management 45. Activation 46. Engineering systems 47. Service fulfilment service sector and revenue type definitions 48. Definition of geographical regions 49. Key business drivers and market characteristics and how they map to different operational and software strategies 50. Our comprehensive forecast model is supported by a sound knowledge of markets List of Figures Figure 1: Service fulfilment system revenue, worldwide, Figure 2: Service fulfilment system revenue by sub-segment, worldwide, Figure 3: Service fulfilment system revenue by telecoms service, worldwide Figure 4: Service fulfilment system revenue by region, worldwide, Figure 5: Order management system revenue, worldwide, Figure 6: Order management system revenue by region, worldwide, Figure 7: Order management system revenue by telecoms service, worldwide, Figure 8: Inventory management system revenue, worldwide, Figure 9: Inventory management system revenue by region, worldwide, Figure 10: Inventory management system revenue by telecoms service, worldwide, Figure 11: Activation system revenue, worldwide, Figure 12: Activation system revenue by region, worldwide, Figure 13: Activation system revenue by telecoms service, worldwide, Figure 14: Engineering systems revenue, worldwide, Figure 15: Engineering systems revenue by region, worldwide, Figure 16: Engineering systems revenue by telecoms service, worldwide, Figure 17a c: Service fulfilment system market drivers Figure 18a b: Service fulfilment system market inhibitors Figure 19: Telecoms software market segments Figure 20: Definitions of service fulfilment and its sub-segments Figure 21: Order management system key functions Figure 22: Inventory management system key functions Figure 23: Activation system key functions Figure 24: Engineering systems key functions Figure 25: Service fulfilment service sector definitions Figure 26: Service fulfilment revenue type definitions Figure 27: Regional breakdown used in this report Figure 28: Mapping of key business drivers and market characteristics according to business environment, and operational and software strategies Figure 29: Key factors influencing forecast assumptions

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