Alico Arena. Regular. Administrative & Professional. Fort Myers, FL - Main Campus

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1 Skip to Main Content Position Information Working Title Director of Ticket Operations, Req. #2036 Requisition Number 2036 Department Alico Arena Advertised Salary Range $34,000 - $36,000 Class Code 9476 FTE 1.0 Job Type Regular Job Classification Administrative & Professional Location Fort Myers, FL - Main Campus Job Close Date Minimum Qualifications Preferred Qualifications Bachelor's degree in Sports Management, Marketing, Business, or related field and two (2) years of experience in athletic development, box office operations, marketing, or related area. Bachelor's degree in Sports Management, Marketing, or Business from an accredited institution and four (4) years of experience in athletic development, box office operations, marketing, or related area. Experience supervising, scheduling, and training staff members. Experience with Neulion Ticket System. Anticipated Start Date 05/19/2014 Special Instructions to Applicants Because applications and materials are subject to public review and retention under Florida's Public Records Law, please DO NOT send examples of your project/scholarship unless requested to do so. Therefore all submitted materials including articles, disks, slides, books, etc., become the property of FGCU and CANNOT BE RETURNED. As applicable, finalists will be notified of the need to submit specific additional materials. Such materials will become the property of FGCU.

2 For faculty vacancies, it is expected that a copy of the transcript of the applicant's highest degree in the field of instruction will be scanned and attached in SOAR as part of the application package. Under Florida's Public Records law, applications will be available for public review upon request and become property of FGCU. Other Information: General Summary Statement: Required Licenses/Certifications and Other Specific Requirements of Law: This position's initial duties will include managing the box office operations including accounting functions; developing and implementing a training program for all ticket operations staff; as well as other duties as outlined in your official Position Description. Police background check & fingerprinting Adhere to FERPA Requirements (Buckley Amendment) PCI Compliant (Responsibilities include accepting credit card payments) NCAA Compliance (A&P Positions Only) See Policy-Making and/or Interpretation section of position description. Other Licenses & Certifications: Quicklink to Posting jobs.fgcu.edu/applicants/central?quickfind=53820 A&P/Faculty Job Responsibilities 4 Records Function Type: Box office operations: Job Duty: Order of Importance Essential Essential Schedules and supervises ticket office staff in customer service, ticket operations, cash handling, and office procedures. Creates ticketed events and seasons within ticket system. Develops ticket pricing tables. Serves as ticket seller during peak and non-peak hours of operations. Provides patron assistance with seating or ticket issues. Performs periodic audits on the box office safes. Coordinates all season ticket sales; organizes and operates season ticket renewals; and maintains records and statistics for sales and events such as season ticket holders, number of event attendees, complimentary ticket vouchers, and skybox usage. Accounting and Budget Management: Reconciles the daily cash/credit card/safe activity of the box office. Reviews the cash/credit card reconciliations of the box office daily. Verifies and prepares check logs and related sales tax/gender equity journal entries. Maintains ticket reports on a daily basis that would reconcile the box office cash activity. Creates and manages the budget of box office operations. Maintains records to support NCAA reporting requirements and Finance and Accounting policies and procedures. Maintains proper NCAA policies regarding complimentary admission to athletic events in conjunction with Director of Compliance. Serves as contract manager and liaison between University and ticket software company. 1 2

3 Essential Hires, supervises, and trains staff: Develops and implements a training program for all ticket operations staff, including quarterly training, frequent in-service training, and on-the-job training on both office and box office duties. Routinely reviews and updates the policies and procedures on customer service. Trains staff in computer and paper filing systems and use of applicable documents and forms. 3 Trains staff on ticket system procedures, cash and credit card handling procedures, and customer service. Marginal Other duties as assigned. 4 Support Personnel Job Responsibilities 1 Record % of Time Job Duty 0 Additional Posting Details Working Hours: a. Identify daily hours and days of the week, example: 8-5 Monday - Friday. b. Total Hours worked - 40 c. Any variation in workweek such as oncall status or rotation If the person does not work the normal 8-5 schedule in this position, please select the correct shift hours. Other Shift Hours: Knowledge, Skills and Abilities Knowledge of box office practices and procedures including working knowledge of ticketing, credit card systems and PCI compliance. Knowledge of finance and accounting procedures including record keeping and reconciliation. Knowledge of or ability to learn the Neulion Ticket System. Excellent interpersonal and public relations skills with clients, coworkers, supervisors, and staff. Experience in supervising, scheduling, and training of staff members. Ability to communicate effectively both orally and in writing with good editing and grammar skills. Ability to operate independently, take initiative, and follow-through with assignments. Ability to perform multiple tasks and assume new responsibilities with flexibility, efficiency, and effectiveness. Good organizational skills with attention to

4 Physical, Mental, and Environmental Characteristics of the Position: Other Characteristics of Position: Statement of Responsibility for Confidential Data Required Documents Optional Documents Note detail. General office skills including knowledge of basic accounting practices. Repetitive Wrist Motion Navigate across campus Navigate up and down stairs Lifting up to approximately lbs. (Identify below) Requires bending Ability to perform duties within extreme temperature ranges Work in varying climates Work outside Walking Sit for extended periods of time Work nights and weekends Workplace Safety Statement (Specified Below) 50 pounds. Identifies hazards associated with the tasks assigned to employees (if applicable) and initiates actions to eliminate or manage these hazards. All rules and regulations concerning the Family Educational Rights and Privacy Act (FERPA) must be followed regarding the handling of all confidential information such as student records, grievance issues, and personnel matters. Resume Cover Letter List of 5 References (Name, Address, Phone #) Unofficial Transcript Professional Reference Letter 1 Professional Reference Letter 2 Professional Reference Letter 3 Professional Reference Letter 4 Professional Reference Letter 5 Additional Materials 1 Additional Materials 2 Additional Materials 3 Additional Materials 4 Additional Materials 5 Eligibility determination will be made by the Florida Gulf Coast University Human Resources Office. Federal law requires that we hire only U.S. Citizens and lawfully authorized aliens. Males between the ages of 18 and 26 are required to provide proof of Selective Service Registration prior to employment. Persons with disabilities needing reasonable accommodations to participate in the application/selection process must notify the Office of Adaptive Services at (239) , or via Florida Relay 711 for TTY/TDD/VCO, a minimum of five (5) working days in advance. Official transcripts for Faculty positions for candidates who receive an offer of employment, shall be ordered from the institution granting the highest degree. The transcript is to be mailed directly to FGCU by the institution granting the degree and received by Office of the Provost, FGCU Blvd. S., Ft. Myers, FL no later than the employment start

5 date. Official transcripts for A&P and SP positions are to be sent to Human Resources, FGCU Blvd. S., Ft. Myers, FL and must be received within thirty (30) days of the employment start date. A copy of the candidate's unofficial transcript can be attached to the candidate's materials in SOAR or brought to the on campus interview. Application Types Accepted Faculty/Administrative & Professional Profile How to Apply: Visit and apply to the position.

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