FERRIES General Technical Features and Facilities of the Ferry Port Terminal 123

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1 GUIDE BOOK

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3 INDEX

4 index COMPANY Company Profile Company Structure Shareholders Contacts Innovative Solutions for Passenger Ports - VTP Engineering S.r.l. MBT (Multipurpose Boarding Tower) and SBB (Ship Boarding Bridge) LOCATION CRUISES General Technical Features and Facilities of the Cruise Port Terminal 103 Terminal 107/108 Terminal 117 St. Basilio Terminal Isonzo Terminal 1/2 Passenger Services Crew Services Venice Marco Polo Airport FERRIES General Technical Features and Facilities of the Ferry Port Terminal 123 HYDROFOILS St. Basilio Terminal YACHTS Yacht Berthing Facilities Berthing for Yachts - Venice Yacht Pier S.r.l. Services for Yachts - Venice Yachts & Ships Assistance SECURITY & SAFETY STATISTICs CONTACTS Port Authority and Local Law Enforcement Bodies Shipping Agencies Port Services

5 company profile Venezia Terminal Passeggeri S.p.A. (V.T.P. S.p.A.) was founded in 1997 by the Venice Port Authority. It manages 8 multifunctional terminals, 1 provisions storehouse, 6 parking lots and 7 quays across the areas of Marittima, St. Basilio and Riva dei Sette Martiri, providing high quality services to any ships (cruise, ferry, hydrophoils, catamarans) calling at the Port of Venice. Thanks to big investments (above 32M Euro) made by the Company between 1997 and 2011 for improving the efficiency of the port facilities, reducing the impact of the port activities on the environment and enhancing travelers comfort and safety, the Port of Venice welcomed over the years more than 19,3 million passengers, out of which over 12,2 million cruisers, thus ensuring a prominent position among the best worldwide cruise ports and destinations. Exporting Cruise Excellence and Know How Leadership, know-how and proactivity in facing the increasing challenges set by the cruise industry are the key skills that allowed Venezia Terminal Passeggeri S.p.A. to spread its field of action throughout Italy becoming a major player in the creation and upgrading of cruise facilities as well as in the implementation of innovative technological products for better managing passenger flows. As a matter of fact, the Company is a shareholder of: Ravenna Terminal Passeggeri S.r.l. (R.T.P. S.r.l.), managing the Cruise Terminal Porto Corsini in Ravenna; Catania Cruise Terminal S.r.l. (C.C.T S.r.l.), managing the cruise terminal of Catania; Brindisi Cruise Port S.r.l. (B.C.P S.r.l.), established to manage the cruise terminal of Brindisi; Cagliari Cruise Port S.r.l. (C.C.P S.r.l.), established to manage the cruise terminal of Cagliari; VTP Engineering S.r.l., specialized in engineering solutions for improving the effectiveness and efficiency of port processes. Developing new Lines of Business The expansion of Venezia Terminal Passeggeri S.p.A. goes beyond the sole cruise sector. Its experience in managing different types of traffic (cruise, ferry, hydrophoils & catamarans) along with the versatility of its port facilities allowed the Company to develop new lines of business. Over the years Venezia Terminal Passeggeri S.p.A. has become majority shareholder of: Venice Yacht Pier S.r.l. (V.Y.P.), established to increase yachting in Venice; Venice Yachts and Ship Assistance (V.Y.S.A.), a consortium of companies offering technical and nautical services to the yacht and mega-yacht market; VTP Events S.r.l., created with the purpose to organize fairs and events at the Port facilities; and minority shareholder of: Venice Ro-Port Mos, a newco established to build and manage the Fusina Logistics Platform, a commercial terminal dedicated to Ro-Ro and Ro-Pax traffic.

6 COMPANY STRUCTURE

7 SHAREHOLDERS APV Investimenti S.p.A. 35,50 % Finpax S.r.l. 22,18 % SAVE S.p.A. 22,18 % Veneto Sviluppo S.p.A. 17,50 % C.C.I.A.A. 2,64 % Total 100,00 % APV Investimenti S.p.A. Company of the Venice Port Authority created to manage real estate projects related to Port Infrastructures. Finpax S.r.l. Consortium of port users. S.A.V.E. S.p.A. The Company has been managing the Venice Airport System, which includes the airports of Venice and Treviso. Veneto Sviluppo S.p.A. Veneto Sviluppo is the operational company of the Veneto Region. C.C.I.A.A. Chamber of Commerce, Industry, Handicrafts and Agriculture of Venice.

8 contacts VENEZIA TERMINAL PASSEGGERI S.p.A. Fabbricato Marittima Venice - Italy vtp@vtp.it Switchboard Ph Fax Company Secretariat Ph Fax Administration and Finance Department Ph /12/13/14/15/16 Fax Safety, Environment and Quality Ph Fax Security Department (PFSO) Ph Fax Operations Department Ph /40 Fax Technical Department Building sector Ph /57 Fax Commercial Development, Marketing PR and Events Department Ph /21/22/24/25/26 Fax IT Department Ph /69 Fax Electromechanical sector Ph /51 Fax Lost & Found and Left luggage Deposit Ph Fax

9 INNOVATIVE SOLUTIONS FOR passenger PORTS The complexity of managing a Passenger Port which grew at an annual pace of 10,5% over the period along with the need to introduce steady innovation for optimizing operating efficiency led Venezia Terminal Passeggeri S.p.A to share its know-how with the engineering industry and to found the sister company VTP Engineering S.r.l. Based in Venice, the new sister company provides technical consultancy to cruise ports in the fields of planning, design and construction of logistics infrastructures and equipment. The first two prototypes of - the MBT (Multipurpose Boarding Tower) and the SBB (Ship Boarding Bridge) - are now operating at Venezia Terminal Passeggeri s facilities allowing a better management of passenger flows while granting a high level of comfort, safety and security. V.T.P. Engineering S.r.l Administrative Office: Marittima, Fabbricato Venezia - Italy Ph Fax vtpengineering@vtpengineering.it Local Unit: Viale Nino Bixio, 27/A Treviso - Italy Ph Fax

10 MBT (Multipurpose Boarding Tower) AND SBB (SHIP BOARDING BRIDGE) The MBT (Multipurpose Boarding Tower) is an innovative multi-purpose boarding tower that optimizes the embarking/ disembarking operations of passengers from/to cruise ships, thanks to the use of a system of elevators linking the dock, the terminal and the vessel, regardless of the height of the boarding ramp. Its limited overall dimensions on the quay allow to carry out luggage delivery and handling operations in the safest way. Main technical features Direct connection between Dock - Terminal - Ship Dimensions on dock: 8.8 x 11.8 m Tower height of 18.2 m Operating load 120 t Movement along quay on rails or on rubber wheels Boarding point: 4 to 13.2 m above the dock level, also for ships with outboard lifeboats Functions: movement of tower along the dock; lifting of telescopic tunnel; handling of boarding bridge 3 lifts holding 26 persons each, for a flow of over 2000 people/hour Security check point on dock for the direct access to the ship from the quay (or vice versa), even without using the Terminal User-friendly also for unaccompanied passengers with reduced mobility Short walking paths and limited slopes Independent electricity generator for total autonomy of the MBT in case of loss of energy from the network (from the Terminal) The SBB (Ship Boarding Bridge), designed as a traditional gangway, allows passengers to board and disembark from a ship with a boarding height ranging from m to m Main technical features Boarding or disembarking of over 2000 passengers/hour from terminal level Min/max boarding height: m m Permitted terminal level height: m User-friendly also for unaccompanied passengers with reduced mobility Automatic leveling to the tide Ship security tracking devices and protection of passengers if bridge is accidentally detached from ship.

11 The port of Venice: strategically located and linked All terminals are easily connected with the main land, in fact Venezia Terminal Passeggeri S.p.A s facilities are situated at the exit of the Ponte della Libertà (causeway connecting Venice to the mainland), allowing to reach the Passenger Port by car, taxi-cab, water taxi, public waterway or bus. In addition all terminals are only 3 minutes far from the historical city centre thanks to the People Mover, a land funicular connecting the Passenger Port to the car terminus of Piazzale Roma and the Railway Station. This monumental work which has completely changed a side of the city and the town entrance, responding to local mobility and international visitor reception requirements, will be completed by the future construction of a new multi-story car park along with shops and hotels located at the Marittima area. Furthermore, less than 13 kilometers from Venezia Terminal Passeggeri, the International Marco Polo Airport with its 200 daily flights completes the Port s claim to be one of the most easily accessible Cruise Terminals. Location of the Passenger Terminals is strategic not only for the city, but as well for its easy access to all the attractions that surround Venice and the Veneto Region. Among the main cultural attractions within 60 miles from the Port of Venice, you will find Treviso, Padua, Verona and Garda Lake. The wineries of the Soave grape, the Euganean Hills, famous golf courses like the Asolo Golf Club or the Lido of Venice, the Dolomites and Cortina d Ampezzo are an hour and a half away. With over 100 specialized companies, including shipping agents, providing services for shipping lines and cruise companies that call in Venice you will find an agent that fits your needs. This competitive environment guarantees the highest level services as well as guaranteeing competitive rates. Freeways A4 A28 A27 A22 A23 A13 A14 A1 Distance Belluno (Bl) Venice Km 90 Bologna (Bo) Venice Km 125 Ferrara (Fe) Venice Km 115 Mantua (Mn) Venice Km 160 Modena (Mo) Venice Km 200 Padua (Pd) Venice Km 38 Pordenone (Pn) Venice Km 80 Ravenna (Ra) Venice Km 230 Rimini (Rn) Venice Km 270 Rovigo (Ro) Venice Km 85 Trento (Tn) Venice Km 215 Treviso (Tv) Venice Km 27 Trieste (Ts) Venice Km 150 Udine (Ud) Venice Km 115 Verona (Vr) Venice Km 110 Vicenza (Vi) Venice Km 70 For further information on how to reach the Terminal please visit our Web site at:

12 location map PEOPLE MOVER ST.LUCIA RAILWAY STATION MURANO PEOPLE MOVER STATION ISONZO 2 ISONZO 1 ST.MARTA ST.BASILIO ST.MARK S SQUARE

13 TO P.LE ROMA/CITY CENTER Cruise/Hydrofoil terminal Testata Marmi quay Shuttle bus to airport Berthing position Cruise terminal Isonzo quay Newsstand Bollard P5 PEOPLE MOVER STATION Other VTP buildings Under refurbishment St. Marta quay St. Basilio quay Water taxi/shuttle boat to St. Mark s Square ticket counter Shuttle boat to St. Mark s Square Electricity outlets Ship s draft max allowance Parking area Tagliamento quay Water taxi Ferry terminal Riva Sette Martiri quay People mover Cafè Piave (117) quay Upper-level path P4 Multipurpose Boarding Tower Boarding gangway Stop shuttle bus from/to the terminals P3 P (8.90* m) P (8.70* m) ISONZO 2 LUGGAGE ACCEPTANCE POINT (8.90* m) ISONZO 1 ST. BASILIO QUAY (8.10* m) SHIP PROVISION STORAGE (7.95* m) 113 (6.85* m) ST. MARTA QUAY (7.65* m) (8.50* m) (4.90* m) (5.80* m)

14 location map ST. LUCIA RAILWAY STATION TO P.LE ROMA/CITY CENTER P P P2 P map SHIP PROVISION STORAGE ISONZO ISONZO 1 ST. MARTA ST. BASILIO Arrival by Car ST. MARTA ST. MARK S SQUARE Shuttle bus to airport Shuttle boat to St. Mark s Square Water taxi Other VTP buildings Cruise terminals ST. BASILIO Newsstand Cafè Parking area Under refurbishment Ferry terminal Cruise/Hydrofoil terminal Riva Sette Martiri quay Isonzo quay Testata Marmi quay St. Marta quay St. Basilio quay People mover Multipurpose Boarding Tower Boarding gangway Tagliamento quay Piave (117) quay Upper-level path Stop shuttle bus from/to the terminals

15 GENERAL TECHNICAL FEATURES AND FACILITIES OF THE CRUISE PORT NAVIGATION (MAXIMUM SHIP DIMENSIONS ALLOWED) Length Width Ship s max draught Turning basin 340 m LOA no limit 8.90 m suitable for the manoeuvre of ships up to 340 m LOA Air draught no limit in Venice Marittima, in Marghera (Commercial and Industrial Port) between 58 and 64 m subject to authorization Anchorage Tidal movement/range TECHNICAL FEATURES Harbour Ship stay yes, at roadstead about 1 m 24 hours no limit Passenger terminal 8 Number of quays 7 Maximum berthing capacity 12 Quays length: Piave Testata Marmi Tagliamento Isonzo St. Marta St. Basilio Riva Sette Martiri Total quays length: Quays width m m m m m m m river cruises only 3.450,41 m 20/50 m SERVICES Pilotage compulsory Tugs available Ship repair Bunkering Garbage disposal yes yes yes yes yes Water yes Provisions yes Electricity for reefer containers/units yes Container storage Depot areas 40 buses; 2084 cars (spaces reserved for reduced mobility passengers included) ATM yes SECURITY Procedure according to EU rules, the National Plan for Maritime Security and Port Facility Security Plan Immigration custom facilities ISPS Code compliance security measures Videosurveillance 24/24 h (Closed Circuit TV with over 100 cameras) Communication systems UHF with exclusive channel

16 TERMINAL 103 Terminal 103 is a state of the art facility, opened in 2003 and set on two levels with departures on the first floor and arrivals on the ground floor. The Terminal offers passenger reception services, conveyor belts for luggage and customs controls, while dedicated taxi ranks are located around the dockyard. features and Technical Equipment DEPARTURES AREA Location first floor Surface 2.741/3.703 sq m Access 3 external staircases; 7 internal staircases, 4 escalators, 3 lifts Reduced mobility access 1 wheelchair ramp with lift Air-conditioning/Heating system Yes Waiting room 272 seats Check-in desks 10 serving 20 operators WC 6 men; women 6 WC for guests with reduced mobility 3 Services for embarking passengers Passenger information desk 1 Public phones 2 Arrivals Area Location ground floor Surface sq m Reduced mobility access 3 wheelchair ramps Air-conditioning/Heating system Yes Conveyor belts 1 (204 m) WC men 10; women 10 WC for guests with reduced mobility 4 Services for disembarking passengers Left luggage deposit and Lost & Found service open from the beginning till the end of cruise operations Passenger information desk 1 Water Shuttle service available immediately to/from Port-Venice (St. Mark) outside the Arrival Hall Water Taxi service available immediately to/from Port-Venice outside the Arrival Hall ATM 1 Services for cruise operators WI-FI connection service available upon prior request

17 Check-in desks Left luggage deposit and Lost & Found Toilets Not allowed terminal 103 Customs Immigration Police Infopoint Conveyor belt Phones Lift Wheelchair ramp Waiting room Escalator ATM 147,84 m GROUND FLOOR 20,33 m ARRIVALS EXIT ARRIVALS ENTRANCE FIRST FLOOR CHECK-IN DESKS DEPARTURES EXIT 30,26 m DEPARTURES DEPARTURES ENTRANCE 73,40 m

18 TERMINAL 107/108 Terminal 107/108 is a two-storey facility restored at the end of 90s. Equipped with a modern adjustable gangway and designed for easing the transit of in and outgoing passengers without compromising security and customs controls, it allows the simultaneous berthing of more than one large ship. Easy access to embarking and disembarking procedures is granted by the strategic location of the facility: the proximity with car depot areas, and the availability of dedicated taxi ranks and areas for cruise line transfer coaches immediately outside the Arrival Hall allow for a more rational and problem-free management of passenger flows. Easy access to the Terminal 107/108 for passengers with reduced mobility (PRMs) is granted by gentle ramps, wider access pathways as well as by wheelchair lifts. features and Technical Equipment Departures Area Location first floor Surface Terminal sq m Terminal sq m Embarkation equipment 1 passenger boarding bridge for the safe transit of passengers Access 1 escalator, 2 lifts Reduced mobility access 1 wheelchair access with lifts Air-conditioning/Heating system Yes Waiting room 2: Terminal seats Terminal seats Check-in desks 15 serving 30 operators LCD Monitor available in Terminal 107/108 WC 7 men; 7 women WC for guests with reduced mobility 1 Services for embarking passengers ATM 1 Duty Free 2 Food & beverage area 1 Passenger information desk 1 Playground 1 Public phones 4 located in Terminal located in Terminal 108 Arrivals Area Location ground floor Surface Terminal sq m Terminal sq m Reduced mobility access 2 wheelchair ramps Air-conditioning/Heating system Yes WC 11 men; 9 women WC for guests with reduced mobility 4 Services for disembarking passengers Left luggage deposit and Lost & Found service, located at the neighbouring Terminal 103, open from the beginning till the end of cruise operations Newsstand 1 located outside the Arrival Hall of the Terminal 107 Passenger information desk 1 located at Terminal 107 Taxi desk located at Terminal 107 Food & beverage available outside the Arrival Hall vending machine of the Terminal 107 Water Shuttle service to/from available immediately Port-Venice (St. Mark) outside the Arrival Hall of the Terminal 107 Water Taxi service available immediately to/from Port-Venice outside the Arrival Hall of the Terminal 107 Services for cruise operators WI-FI connection service available upon prior request

19 Check-in desks Left luggage deposit and Lost & Found Toilets Not allowed terminal 107/108 Customs Immigration Police Duty free Infopoint Phones Lift Stairs Wheelchair ramp Waiting room Cafè Escalator ATM GROUND FLOOR DEPARTURES ARRIVALS EXIT ARRIVALS EXIT ARRIVALS ARRIVALS FIRST FLOOR DEPARTURES ,87 m DEPARTURES ARRIVALS EXIT 88,69 m 18,09 m 88,69 m

20 TERMINAL 117 The Building 117, a former warehouse converted into a modern cruise terminal, was opened in 2006 for facing the increasing numbers of ship calls. Divided into two separate functional areas, both on ground floor, with a sq m Departures Hall and a sq m Arrivals Hall, it is provided with three waiting rooms, a duty free shop, a large check-in area with high-tech security screening systems, as well as with facilities for reduced mobility passengers (PRMs). Easy access to the terminal is ensured by the proximity of the car depot area as well as by the adjacency of dedicated taxi areas for drop off and pick up of passengers. features and Technical Equipment Departures Area Location ground floor Surface sq m Embarkation Equipment 1 MBT (Mobile Boarding Tower) Reduced mobility access 2 wheelchair ramps Air-conditioning/Heating system yes Waiting room 3 (of which 1 VIP room) seats Check-in desks 15 computer-linked counters for a total of max 30 posts LCD Monitor for passengers available communications WC 9 men; 10 women; 1 nursery WC for guests with reduced mobility 1 Arrivals Area Location ground floor Surface sq m Air-conditioning/Heating system yes Reduced mobility access 2 wheelchair ramps WC 2 men; 3 women WC for guests with reduced mobility 1 Services for disembarking passengers Left luggage deposit and Lost & Found service open from the beginning till the end of cruise operations Services for embarking passengers Passenger information desk 1 Duty Free 1 VIP Lounge 1 Food & beverage area 1 Food & beverage vending machines 2 Services for cruise operators WI-FI connection service available upon prior request

21 Check-in desks Left luggage deposit and Lost & Found Toilets terminal 117 Customs Immigration Police Duty free Infopoint Not allowed Wheelchair ramp Waiting room Cafè VIP lounge area 66,82 m 71,96 m GROUND FLOOR CHECK-IN DESKS ARRIVALS EXIT ARRIVALS AREA DEPARTURES AREA DEPARTURES ENTRANCE 37,79 m VIP ROOM

22 ST. BASILIO TERMINAL St. Basilio Terminal, a single storey ground floor facility, built at the end of 80s and renovated in 90s, offers assistance and support to small cruise ships, providing all services necessary to embarking/disembarking procedures: check-in, luggage acceptance, customs control and high-tech security screening. Thanks to its closeness to the waterfront promenade Zattere (few meters of walking from the quay), St. Basilio Terminal is the ideal start point for shore excursions. features and Technical Equipment Location ground floor Surface sq m Reduced mobility access yes Waiting room 165 seats Check-in desks 8 serving 16 operators LCD Monitor for passenger communications available WC 4 men; women 4 WC for guests with reduced mobility 1 Services for embarking/ disembarking passengers Food & beverage vending machines 3 Public phones 2 Services for cruise operators WI-FI connection service available upon prior request

23 Check-in desks Toilets Not allowed st. basilio terminal Customs Immigration Police Left luggage deposit and Lost & Found Offices Waiting room 71,92 m EXIT EXIT CHECK-IN DESKS 22,50 m CABIN LUGGAGE CONTROL CHECK-IN DESKS DEPARTURES ENTRANCE DEPARTURES ENTRANCE ARRIVALS ARRIVALS ARRIVALS DEPARTURES EXIT DEPARTURES EXIT

24 ISONZO TERMINAL 1/2 Isonzo Terminal is a two-story building, divided into two parts: Isonzo 1, with a surface of sq m, was opened in 2009, while Isonzo 2, with a surface of sq m, was opened in Designed for providing all passengers a smooth experience while embarking and disembarking, it counts among its amenities a fully licensed bar and café, two duty free shops and two VIP Lounges in the Departure Hall of each part of the Terminal, as well as a sq m panoramic terrace allowing outgoing passengers to enjoys the timeless beauty of the lagoon city. Easy access to the Terminal Isonzo is granted by the closeness of a short stay area available for drop off and pick up of passengers as well as by a car depot area, located just a few minutes walk from the facility. features and Technical Equipment Departures Area Location first floor Surface Isonzo sq m Isonzo sq m Embarkation equipment Isonzo 1: 1 mobile passenger boarding Isonzo 2: 1 SBB (Ship Boarding Bridge) Access 4 lifts and 4 escalators Reduced mobility access the access to the Terminal is easy since there are no architectural barriers Air-conditioning/Heating system Yes Waiting room Isonzo 1: a waiting room with 474 seats and a VIP lounge with 54 seats Isonzo 2: a waiting room with 474 seats and a VIP lounge with 54 seats Check-in desks Isonzo 1: 20 serving 40 operators Isonzo 2: 20 serving 40 operators LCD Monitors for passenger communications available WC Isonzo 1: 7 men; 6 women Isonzo 2: 7 men; 6 women WC for guests with reduced mobility Isonzo 1: 1 Isonzo 2: 1 Services for embarking passengers Passengers information desks 1 located in Isonzo 1 1 located in Isonzo 2 Duty Free 1 located in Isonzo 1 1 located in Isonzo 2 VIP Lounge 1 located in Isonzo 1 1 located in Isonzo 2 Refreshment area 1 located in the central body of the Terminal Arrivals Area Location ground floor Surface Isonzo 1: sq m; Isonzo 2: sq m Air-conditioning/Heating system Yes WC Isonzo 1: 7 men; 6 women Isonzo 2: 7 men; 6 women WC for guests with reduced mobility Isonzo 1: 1 Isonzo 2: 2 Services for disembarking passengers Passengers information desk 1 located in Isonzo 1 1 located in Isonzo 2 Left luggage deposit and Lost & Found service 1 located in Isonzo 1 and 1 located in Isonzo 2, both open from the beginning till the end of cruise operations Services for cruise operators Cable and WI-FI connection service available upon prior request

25 Check-in desks Left luggage deposit and Lost & Found Toilets Not allowed ISONZO terminal 1/2 Customs Immigration Police Duty free Infopoint Lift Escalator VIP lounge area Offices Waiting room Cafè ATM 72,60 m 72,60 m GROUND FLOOR ISONZO 1 ISONZO 2 ARRIVALS AREA ARRIVALS AREA 23,90 m 10,12 m 85,60 m 32,14 m 85,60 m 10,12 m FIRST FLOOR ISONZO 1 ISONZO 2 DEPARTURES AREA CHECK-IN DESKS DEPARTURES AREA CHECK-IN DESKS 30,64 m

26 PASSENGER services The Marittima area, where Terminal Isonzo 1/2, 103, 107/108, 117 and Ferry Terminal 123 are located, is provided with services such as: Parking areas for passengers vehicles People mover to city center Water shuttle service to/from St. Mark s Square Passengers information desks ATM service Commercial areas (duty free and shops) Newsstand First Aid Service Food & Beverage areas Restrooms Public phones Left luggage deposit & Lost & Found service PARKING AREAS The Port facilities of Venezia Terminal Passeggeri S.p.A. located in the Marittima area are provided with wide parking lots which can accommodate up to 2084 cars (including spaces reserved for reduced mobility passengers) and 40 buses. Placed at walking distance from the embarkation, the parking areas of V.T.P. are actively guarded. The OUTDOOR PARKING AREAS n. 1, 2, 4 and 5 only reserved for cars, are gated and under 24 hour video-surveillance, with automatic access control. The OUTDOOR PARKING AREA n. 3, reserved for campers and buses (cars may only access there for short stays or long stays if depot areas 1, 2, 4 and 5 are full), is delimited and provided with automatic access control. PEOPLE MOVER Located outside the Marittima Port entrance, it s a public transportation system which, with a land funicular, connects in 3 minutes trip the Marittima Passenger Port facilities to the terminus of Piazzale Roma and the Railway Station. For cruise ships carrying out turnaround operations a shuttle bus service connecting the People Mover Stop with the terminals 117, 123, Isonzo 1, Isonzo 2, and vice versa is available free of charge. WATER SHUTTLE ALILAGUNA TO/ FROM MARITTIMA CRUISE TERMINALS - ST. MARK S SQUARE Operating approximately every hour during the days when ships are embarking and disembarking cruise passengers.

27 PASSENGER INFORMATION DESKS ATM DUTY FREE Duty free shops for departing passengers are available at the cruise terminals Isonzo 1/2, 107/108, and 117. NEWSSTAND FIRST AID SERVICE The service is available during days when ships are embarking and disembarking. For any assistance: Ph FOOD & BEVERAGE AREAS LEFT LUGGAGE DEPOSIT AND LOST & FOUND SERVICE The left luggage deposits are located on the ground floor of Terminals Isonzo 1/2, 103, 117 and are open during the days when ships are embarking and disembarking cruise passengers. Services provided by porters upon passenger s request: - Luggage transfer from the Port (Marittima Cruise Terminals, St. Basilio Cruise Terminal) to St. Lucia Railway Station; - Luggage transfer to Hotels in Venice. For further information: PORTABAGAGLI DEL PORTO DI VENEZIA Ph Fax info@portabagaglidelporto.it ww.portabagaglidelporto.it

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29 SERVICES FOR PASSENGERS WITH REDUCED MOBILITY Venezia Terminal Passeggeri S.p.A. is sensitive to passengers with special needs and make every effort to assure that their embarkation and disembarkation is quick and convenient. Cruise Terminals have no architectural barriers and are suitable for reduced mobility passengers, including wheelchair users. Facilities for the reduced mobility passengers include: Assistance seats; Raised step treads outside the building to assist blind passengers, with entrance ramps for wheelchair users; Elevators suitable for wheelchairs users; Doors for wheelchairs users; Reduced mobility men s and ladies toilets are located by the waiting room of the embarking area; Shuttle Bus to/from Cruise Terminal-Ship; Car depot areas. Assistance Seats During the embarkation/disembarkation operations wheel-chairs may be requested at the Information Desks of Venezia Terminal Passeggeri S.p.A., located at the ground floor and first floor of the Cruise Terminals 103, 107/108, 117, Isonzo 1/2. Upon request, a fully staffed Hostess, after check-in, can accompany alongside the ship a cruise passenger with disabilities. For more information and assistance, please contact Venezia Terminal Passeggeri S.p.A. at the following number: /40. Shuttle Bus to/from Cruise Terminal-Ship A shuttle bus service for cruise passengers with reduced mobility is available upon request, by contacting Venezia Terminal Passeggeri S.p.A. at the following number: /40. A bus, provided with no seats, 2 wheelchair securement positions and wheelchair lift (side door) is at disposal for taking passengers with disabilities from Cruise Terminal to Ship and back. Parking Areas The outdoor parking lots of the Venezia Terminal Passeggeri S.p.A. are provided with reduced mobility-designed parking spaces (yellow painted).

30 crew services Alberto, Alberto, Alice, Andrea, Andrea, Andrea, Anita, Anna, Egidio, Emilio, Fabio & Anna, Fabio, Francesco, Gabriele, Jaco, Luca, Michele, Stefano, Tatiana Seafarers are the hardworking men and women who work aboard cargo and cruise ships, playing a critical role in the growth of global commerce. 90% of global trade is transported by sea and seafarers are the human faces behind the food we eat, the oil we use in our cars and the cement in the sidewalks we tread. Seafarers work long hours, often under lonely, perilous conditions. Signing on for year-long contracts at sea in order to support loved ones at home, mariners must deal with isolation, stress, dangerous conditions and increasing incidents of piracy in certain parts of the world. We find most crew now come from countries where unemployment is very high and the jobs they find with cargo and cruise lines provide means to support their families and build futures for them. In addition to being so far from home, seafarers are nearly invisible to the societies they serve, for this reason Stella Maris Friends offers to them support at different levels. Stella Maris Friends Onlus takes care about seafarers in Venice port. SeafarerS welfare facilities Born in 2001 Stella Maris Friends Onlus provides help to seafarers inside Marittima Seamen s Club, also through a strong ship visiting activity in Marghera cargo port managed by the main branch in via Fratelli Bandiera 158/a (Marghera - Venezia). Marittima Seamen s Club opening times: , during passenger ship season and evening upon request. Our Seamens Club provides following services: International telephone cards 35 telephones (cordless and mobiles) Internet Point with printer and webcam Fax machine and xerox copies Italian sim card including activation Italian Mobile top up International press review Shopping corner Seafarer s work questions counseling Money Transfer (Western Union/Money Gram) Facilities to send little package and normal mail Other services: Toll Free number: Upon request: facilities to reach urban areas and airport Stella Maris Friend s Onlus (International Committe on Seafarer s Welfare) Toll free number from Italy:

31 venice marco polo airport SAVE S.p.A. has been managing the Venice Airport System, which includes the airports of Venice and Treviso. With 8,6 million passengers and over 230 daily flights recorded in 2011, the Venice Airport represents a crucial junction for international exchanges. The strength of the Airport is the airline traffic which represents 95% of the total. With a surface of around square meters the new passenger terminal is one of the most technologically advanced air terminal of Italy, thanks to five hundred kilometers of electric wires and optical fibres for data transmission, 60 check-in points and an advanced Baggage Handling System extending itself for a total length of 3000 metres, that enable the luggage automatic handing-out through optical scanner systems. Boardings will be done through six loading bridges which are directly connected with the aircraft and equipped with automatic optical scanner systems; otherwise, they can be done through passenger shuttles. More than 6 millions Euros have been invested for providing the terminal with video-surveillance devices, access control systems, x-ray devices for the luggage control, x-ray systems for the control of hand luggage, metal detectors. The security system planning features a high degree of innovation. Besides the different system control software with a surveillance function (fire-fighting, smoke control, intrusion control, gate control, etc.), a further global control system is scheduled. In order to ensure a pleasant stay in the terminal, retail areas covering a surface approximately of square metres have been arranged in the departure hall: here one can find the most famous trademarks such as Bulgari, Ferragamo, Valentino, Burberry, Montblanc, Loro Piana, Brooks Brothers, Ralph Lauren, Ferrari, La Perla, Liu Jo, Bose, Belstaff and much more, and restoration areas such as the Culto Café, the DeCanto Winery, the Bricco Restaurant and Snack Bar, the Pilsner Urquell Beer Lounge and the BAT Smoking Lounge.

32 VENICE MARCO POLO AIRPORT - S.A.V.E. S.p.A. Sales & Business Development Department marketing@veniceairport.it Operations Department operazioni@veniceairport.it Web Site Flights & Airport Facilities Information Ph Lost & Found Ph Switchboard Ph Parking Ph Real Time Flights Information HANDLING COMPANIES Contact them for ground handling assistance at Venice airport: AVIAPARTNER Andrea Pierini Ph Fax andrea.pierini@aviapartner.aero GH VENEZIA Josè Babulano Ph Fax station-manager-vce@ghitalia.it ATA GROUP Barbara Minzoni Ph Fax b.minzoni@ata-airport.it E.N.A.C. (Civil Aviation Authority) Civil Aviation Authority Ph Fax v.bonato@enac.rupa.it Civil Aviation Authority Vice Manager Ph Fax f.demichele@enac.rupa.it

33 general technical features and facilities of the ferry port NAVIGATION (MAXIMUM SHIP DIMENSIONS ALLOWED) Length according to assigned pier (see below note) Width for ships equipped with side ramp no limitations; for ships equipped with bow or stern ramp: limitations in relation to the RO/RO pier s ramp (measuring 27 m) Ship s max draught Turning basin 8.90 m suitable for the manoeuvre of ships up to 340 m LOA Air draught no limit in Venice Marittima, in Marghera (Commercial and Industrial Port) between 58 and 64 m subject to authorization Anchorage Tidal movement/range yes, at roadstead about 1 m SERVICES Pilotage compulsory Tugs available Ship tenders allowed Ship repair Bunkering Garbage disposal Water Provisions Loading and unloading of trailers Electricity for reefer containers/units yes yes yes yes yes yes yes yes yes yes TECHNICAL FEATURES Harbour Ship stay Passenger terminal 24 hours no limit 1 (4.800 sq m), also available for cruise ship Seats 300 Depot areas: Cars depot area capacity cars Trailers depot area capacity 350 trailers Number of quay specialized in RO-RO berthing 2 Maximum specialized in RO-RO berthing capacity 2 Lenght of RO-RO berthing specialized Quays: Banchina Piave m Testata Marmi m Total quays length m SECURITY Procedure according to EU rules, the National Plan for Maritime Security and Port Facility Security Plan Immigration custom facilities ISPS Code compliance security measures Videosurveillance 24/24 h (Closed Circuit TV with over 80 cameras located all over the Port area) Communication systems UHF with exclusive channel

34 terminal 123 The Terminal 123 overlooks a total area of sq m. Opened in 1999, it provides assistance to daily ferries from/to Greece thanks to two berths capable of accomodating most of Ro-Ro vessels currently in service, including Ro-Pax ships. Its close proximity to the assembly lanes where vehicles wait for notification of boarding allow passengers to enjoy the various services offered inside the building: ticket offices, cafè, restoration area, mini market... Easy access to the terminal for reduced mobility passengers (PRMs) is granted by gentle ramps as well as by wider access pathways. features and Technical Equipment Departures Area Location ground floor Surface sq m Reduced mobility access wheelchair ramp Air-conditioning/Heating system Yes Waiting room seats (side A) and 120 seats (side B) Ticket office 7 WC 5 men; 6 women WC for guests with reduced mobility 2 Services for passengers Café/Self Service 1 Tobacco shop 1 Food & beverage vending machines 6 Public phone 7 Customs and Passport control 2

35 Customs Toilets Venezia Terminal Passeggeri terminal 123 Check-in desks Waiting room Tobacco shop Cafè Offices Garden Phones Self Service Wheelchair ramp DEPARTURES ANEK LINES CHECK-IN DESKS DEPARTURES ANEK LINES 34,20 m CHECK-IN DESKS ENTRANCE ANEK LINES ENTRANCE 52,61 m 52,61 m

36

37 Check-in desks Toilets Not allowed st. basilio terminal for hydrofoils Customs Immigration Police Left luggage deposit and Lost & Found Waiting room Offices 71,92 m EXIT EXIT CHECK-IN DESKS 22,50 m CABIN LUGGAGE CONTROL CHECK-IN DESKS DEPARTURES ENTRANCE DEPARTURES ENTRANCE ARRIVALS ARRIVALS ARRIVALS DEPARTURES EXIT DEPARTURES EXIT

38 ST. BASILIO TERMINAL St. Basilio Terminal provides assistance not only to small ships, but also to high speed hydrofoils and catamarans from/to Slovenian and Croatian coasts, providing all services for embarking/disembarking procedures: check-in, luggage acceptance, customs control and high-tech security screening. Thanks to its closeness to the waterfront promenade Zattere (few meters of walking from the quay), St. Basilio Terminal is the ideal start point for shore excursions. features and Technical Equipment Location ground floor Surface sq m Reduced mobility access yes Waiting room 165 seats Check-in desks 8 serving 16 operators LCD Monitor available WC 4 men; women 4 WC for guests with reduced mobility 1 Services for embarking/ disembarking passengers Food & beverage vending machines 3 Public phones 2 Services for cruise operators WI-FI connection service available upon prior request

39 YACHTING BERTHING FACILITIES GENERAL TECHNICAL FEATURES FOR MAXI-YACHTS Sea floor: mud Prevailing winds: E N E, SE S, SW Internal basin: exposed to the southern winds Limitations: according to Harbour office and Venice Municipality ordinances SERVICES Berths provided with electricity outlets located in Tagliamento quay n.15 (125/250/400A), St. Marta n.24/n.25 (125/250/400A) and Adriatica (n.4 electricity outlets 125/250A). Security services for commercial yachts over 500 GWT.

40 berthing for yachts Santa Marta, Punto Franco, Fabbricato Venezia Ph Fax info@veniceyachtpier.com - VENICE YACHT PIER S.r.l. Founded by Venezia Terminal Passeggeri S.p.A., which is also the major shareholder, Venice Yacht Pier S.r.l. (V.Y.P. S.r.l.) has developed over the years new yacht berthing facilities as well as upgraded the existing ones in order to face the increasing challenges of a sector in continuous evolution. THE BERTHS BERTH LOCATION TYPE TOTAL LENGHT MAX DRAFT WATER/WI-FI/ ELECTRIC supply columns COMMENTS Riva San Biagio N E alongside 96 m ( ) 9.5 m (31 02 ) yes/yes/no 10 mins walk from St. Mark s Breathtaking views Riva Dei 7 Martiri N E alongside 150 m ( ) 9.5 m (31 02 ) yes/yes/no Strategic location Good provision of services Salute N E mooring posts 400 m ( ) 5.5 m (18 01 ) yes/no/no Privacy Extraordinary views Access only by tender/water taxi San Basilio 24/25 N E alongside 120 m ( ) 9.6 m (31 06 ) yes/no/yes Commercial berth Provisioning Refuelling Road access Adriatica N E alongside 110 m ( ) 6.5 m (21 03 ) yes/no/yes New berthing area Superb Venetian ambience Further information are available upon request: info@veniceyachtpier.com

41 SERVICES for yachts Santa Marta, Punto Franco, Fabbricato Venezia Ph./Fax: VENICE YACHTS & SHIPS ASSISTANCE Venice Yachts & Ships Assistance (V.Y.S.A.), of which Venezia Terminal Passeggeri S.p.A. is the major shareholder, is a consortium of companies offering technical and nautical services to the yacht and maxi-yacht market. V.Y.S.A. intends to become an important reference point of the Venetian Nautical Center thanks to the professional skills in the nautical market brought by every single associated company. List of the associated companies: Agenzia Favret S.r.l. Ph Fax dir@favret.it Interporto di Venezia S.p.A. Ph Fax segreteria@interporto.ve.it Agenzia Nautica De Lena Barbara Ph Fax agedelena@libero.it ww.agdelena.it Laguna Trasporti e Manutenzioni di Tosi Pietro Ph Fax laguna.trasporti@gmail.com Blue Venice Shipping S.r.l. Ph Fax shipping@bluevenice.com Cantiere Gruppo Faldis S.a.s. di Toffolo & C. Ph Fax cantierefaldis@libero.it Gregolin Lavori Marittimi S.r.l. Ph Fax gregolinlavmar@libero.it ww.gregolinlavorimarittimi.it Marina del Cavallino S.r.l. Ph Fax info@marinadelcavallino.com Marina Fiorita S.r.l. Ph Fax info@marinafiorita.com New 48th di Roberto Padoan Ph./Fax new48roberto@libero.it

42 Osma S.n.c. di Milan Bruno & C. Ph Fax milan.bruno@osmasrl.com Trasmar S.r.l. Ph Fax info@trasmar-service.it Porto Turistico di Jesolo S.p.A. Ph Fax info@portoturistico.it Web: Venezia Terminal Passeggeri S.p.A. Ph Fax vtp@vtp.it Winning S.r.l. Ph Fax Sistema Walcon S.r.l. Ph Fax info@sistemawalcon.com

43 security & safety Port Security Venezia Terminal Passeggeri S.p.A. has systematically implemented all the measures envisaged in the Port Facility Security Plan by adopting technological instruments for an effective control and prevention system in compliance with international security regulations (ISPS Code / EC Regulation 725/2004). Among the measures undertaken are: passenger, baggage and vehicle screening procedures; security patrols; creation of restricted areas; personnel identification procedures; access control; installation of surveillance equipments. Nonetheless, Venezia Terminal Passeggeri S.p.A. continues to undertake several initiatives to implement innovative security solutions that enhance and safeguard the movement of passengers. In its activity it benefits also from working in partnership with the port users and local and State authorities. SECURITY INFORMATION OUTLOOK ISPS compliant as of July 1, Fully staffed Security department. Night patrol (Marittima, St. Basilio, St. Marta). 24-hour closed-circuit television (over 100 cameras) monitoring of Port roadways and cruise terminals. Upgraded lighting, fencing, optical intrusion detection devices and signage in all terminals. Lit areas 24/24h in order to offer an adequate visibility compliant with ISPS security regulations. 100% passenger and baggage screening. UHF Communication systems with dedicated channels. Personnel Venezia Terminal Passeggeri S.p.A. employs a fully staffed Security department and oversees contracted security providers that guarantee a 24-hour control on the port area. An average of 40 security guards are every day engaged in port access controls, quay gate access controls, passenger and baggage screening, video - surveillance and monitoring, patrol operations. Barriers and SECURITY Equipment Venezia Terminal Passeggeri S.p.A. has implemented barriers and security equipment on facilities, including perimeter fencing, optical intrusion detection devices and closed-circuit camera surveillance including a waterside surveillance capability. All terminals are equipped with X-ray stations for hand luggage and luggage control, MD arches for the screening of embarking passengers, while 4 x-ray mobile vans equipped with MD Arches are available for screening transit passengers and their hand luggage. Port controls Access controls performed by Venezia Terminal Passeggeri S.p.A. ensure that only authorized vehicles and individual persons can access the Port areas. Passenger and Baggage Screening Passengers arriving at the cruise terminals proceed through security screening and must provide their cruise documents in order to board a cruise ship.

44 Contact Information For further information on Venezia Terminal Passeggeri S.p.A. s security programs, please contact: Port Facility Security Officer Mobile Ph Fax Deputy Port Facility Security Officer Mobile Ph Fax Mr. Fernando Tasi Mobile Operations Director Ph /33 - Fax SECURITY AND LAW ENFORCEMENT Venezia Terminal Passeggeri S.p.A. takes an integrated, multi-authority approach to port security. Below is a partial list of local authorities that help to secure our port s borders and waterways: CAPITANERIA DI PORTO Coast guard Ph POLIZIA DI FRONTIERA Immigration police Ph AGENZIA DELLE DOGANE Custom office Marittima Ph GUARDIA DI FINANZA Revenue Corp Guard Ph (Port Gate) VENICE PORT AUTHORITY AUTORITÀ PORTUALE DI VENEZIA Ph OTHER USEFUL PHONE NUMBERS IN CASE OF EMERGENCY: COAST GUARD 1530 POLICE 113 MEDICAL EMERGENCY 118 FIRE BRIGADE 115 Port SAFETY ENVIRONMENT & QUALITY Venezia Terminal Passeggeri S.p.A. has a strong commitment in the health and safety of all those who visit, work at or travel through its port facilities. A First Aid Station is available within the port premises, providing medical assistance, an ambulance, defibrillator and other medical equipment during the operation hours. Venezia Terminal Passeggeri S.p.A. steadily and considerably invests in infrastructure and technology to ensure that the port operations are carried out in the safest way and that all workplaces - quays, passenger terminals, covered and uncovered areas - are incident and injury free. The reorganization of the port road network has upgraded the quality of the internal traffic circulation both in terms of traffic measures and access controls, while the introduction of new pedestrian pathways, the division of the restricted operational areas from the open visitors areas and the increasing use of passenger boarding bridges has improved passengers safety and comfort when boarding and disembarking. Venezia Terminal Passeggeri S.p.A. is aware that a safety culture can be established and maintained only thanks to the cooperation with the whole Port community involved in the supply-chain management and with the ships crews. For this reason Venezia Terminal Passeggeri S.p.A. outlines and promotes among the Port users the implementation of high safety procedures as well as provides during periodical meetings an overview of the risks and hazards associated to particular tasks. The engagement of Venezia Terminal Passeggeri S.p.A. is not limited to the safety; from its foundation in 1997 the Company has been strongly committed in reducing the impact of the Port activities on the environment, also adopting best practices in the operations. Working closely with local agencies, the Port Authority and the Maritime Authorities, Venezia Terminal Passeggeri S.p.A. supports any effort to reduce emissions in the atmosphere of both noise and exhaust fumes, also promoting the use of renewable or alternative power resources with projects like the HVSC (high voltage shore connection). Currently Venezia Terminal Passeggeri S.p.A. has already implemented berths providing power supply to maxi-yachts. Contact Information For further information on Venezia Terminal Passeggeri S.p.A. s Safety & Environment plans, please contact: Capt. Marco Zanforlin - RSPP (Safety & Environment) Ph

45 statistics A STATISTICAL OVERLOOK ON THE PORT OF VENICE Over the period Venezia Terminal Passeggeri S.p.A. recorded an average annual passenger growth rate of over 10,5%. About 19,3 million passengers, out which in 2011, travelled through its port facilities, enjoying the appeal of Venice as tourist destination and strategic gateway of the Adriatic Sea. cruises Venice is a unique city where history and culture come in different shapes, offering an exciting array of visiting experiences. In 2011 Venezia Terminal Passeggeri S.p.A. recorded a 10,5% increase in passenger traffic over 2010, welcoming cruisers from over 170 countries and thus proving to be one of the most important homeports of the Mediterranean Sea. 92 ships have been deployed in the lagoon city by 46 cruise lines for a total amount of 654 sailing trips. ferries In 2011 the ferry activity in the Port of Venice registered passengers, 341 calls and vehicles, confirming Venice as an ideal departure port to reach the East Mediterranean Sea. hydrofoils Venice represents an ideal departure port to visit the Croatian and Slovenian coasts, reachable in about three hours of navigation by fast hydrofoils and catamarans. In 2011 Venezia Terminal Passeggeri S.p.A. registered passengers and 403 calls, with short distance operators providing daily trips from April to October to some of the most popular destinations of Croatia and Slovenia (Pula, Rovinj, Mali Lošinj, Piran, Umag, Rabac, Poreč).