Mobile Workforce Management (MWM) By Samant Nagpaul

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1 Mobile Workforce Management (MWM) By Samant Nagpaul

2 About Me Education Bachelor of Information Systems, University of Melbourne Master of Applied Science (Databases), Royal Melbourne Uni PG Diploma in GIS, University of Melbourne PG Diploma in Management, Melbourne Business School Experience Worked across a few industries in Australia - Government, Energy, Water, Transportation, Property, Telecommunications & Insurance Associated with NDPL for 2 years

3 About Me MWM Experience MWM Implementations Solution for PowerCo/Citypower Survey Assets Solution for Ergon Energy Workforce Management Solution for SPAusnet, Vic AMI Meter Rollout CFA (Fire Authority), Australia Audit Bush Fires Commonwealth Games, 2006 Directions to Tourists

4 About NDPL Name Change - TATA Power Delhi Distribution Ltd Previously North Delhi Power Limited Joint Venture between Delhi Government and Tata Power (Majority Stake) Started operations on July 1, 2002 Caters N/NW of Delhi (India) region approx 510 sq kms Consumer base of around 12 lakh Received ISO 9001, ISO 14001, ISO 27001, OHSAS certifications First implementers in Delhi: SCADA controlled Grid Stations, AMR, Street Lighting system, SMS based Fault Management System, Outage Management System

5 Particulars Turnover Peak Load Energy Requirement Total Registered Consumers Number of Employees Area of Distribution Population Serviced (approx) About NDPL - Growth As on Jul 2002 US$ 200 mn 850 MW 5,237 MU 0.8 Million 5, Sq Kms 4.2 Million FY US$ 650 mn 1400 MW (Jul 11) 7000 MU 1.21 Million 3, Sq Kms 4.8 Million Per Capita Consumption (Units) No of Consumers / Sq km Employees / MU input Load / Energy Growth 1,246 1, ,439 2, % / 06%

6 About NDPL - MWM Journey Goals Paperless environment Streamline of Processes To improve Customer Service To improve workforce efficiency 1Q 2007 Phase 1 2Q Q 2011 Phase 2 Phase 3 4Q 2013 Future Phase Grid Substation Automation System SCADA System GIS Communication Infrastructure Distribution Automation (DA) DMS / OMS Applications Enterprise Application Integration (EAI) Billing Systems (SAP) Distributed Generation (DG) Network Asset mgmt. Advanced Metering Infrastructure (AMI) Demand Side Management (DSM) Mobile Workforce Management (MWM) Generation Integration Transmission Integration 6

7 Agenda What is MWM? Applications Capabilities Choosing Criteria Companies Q & A

8 What is MWM? Extension of Work Management System Includes the integrated processes and procedures Help an organization schedule work more efficiently, Meet consumers' needs, Utilize assets and Evaluate performance of their field workforce

9 What is MWM Solution? - Example

10 Applications Planned long duration work orders Inspection Maintenance / Meter Exchanges Audit Mapping Planned short duration work orders Maintenance Meter Reading Service Connection / Disconnections Payments - Credit Collections, Shut-off non-pay, extension, payments Unplanned work orders Appointments, faults, searching

11 Application Meter Exchange Jobs Green = complete, Orange = underway, Red = not commenced Search, order, filter

12 Application Meter Reading Jobs Green = complete, Orange = underway, Red = not commenced Search, order, filter

13 Search, order, filter Application Field Audit Jobs Audit any field job maintenance, inspection, theft

14 Defects, hazards etc Application Observations Take photo and upload to server

15 Application Mapping / Surveying

16 Capabilities - 1 Mapping capture, correct, navigate Enforcing data quality and integrity Low skilled workforce Platform plus Application Photos GPS Tracking Multiple device types Crews / shared devices

17 Contractor management Device management Data management Spatial capabilities Capabilities - 2

18 Choosing Criteria Communication Technologies Supported Connectivity Supported Offline (remote locations or unreliable communications) / Online Occasional Connection Always connected Integration Required Business rules / logic Real time Standards based Scalability / Flexibility Multi platform Support devices & O/S Hosted vs Deployed Security

19 Companies

20 Questions

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