Bemelmans, T. M. A. (1991). Bestuurlijke informatiesystemen en automatisering. Deventer: Kluwer.

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1 References Albino, Vito, Pierpaolo Pontrandolfo, and Barbara Scozzi. (2002). "Analysis of information flows to enhance the coordination of production processes," International Journal of Production Economics 75: Ballou, Ronald H. (1999). Business logistics management: Planning, organizing, and controlling the supply chain. 4 ed. New Jersey: Prentice Hall, Inc. Bax, Erik H., Bram J. Steijn, and Marco C. De Witte. (1998) "Risk management at the shopfloor: the perception of formal rules in high-risk work situations," Journal of Contingencies and Crisis Management 6 (4): Bemelmans, T. M. A. (1991). Bestuurlijke informatiesystemen en automatisering. Deventer: Kluwer. Bertrand, J. W. M., J. C. Wortmann, and J. Wijngaard. (1990). Production control: A structural and design oriented approach. Amsterdam: Elsevier. Bertrand, J. W. M., J. C. Wortmann, and J. Wijngaard. (1998). Productiebeheersing en material management. Groningen: Stenfert Kroese. Bodewes, Wynand E. J. (2000). Neither chaos nor rigidity: An empirical study on the effect of partial formalization on organizational effectiveness. Rotterdam: Erasmus Universiteit Rotterdam. Bots, J. M. et al. (1990). Bestuurlijke informatiekunde: een praktisch studie- en handboek voor de mondige gebruiker van informatiesystemen. Rijswijk: Cap Gemini Publishing / Pandata. Bowersox, D. J., D. J. Closs, and O. K. Helferich. (1986). Logistical management. A systems integration of physical distribution, manufacturing support, and materials procurement. New York: MacMillan Publishing Company. Bowersox, Donald J. et al. (1992). Logistical excellence. Burlington, MA: Digital Press. Bozarth, Cecil and Steve Chapman. (1996), "A contingency view of time-based competition for manufacturers," International Journal of Operations & Production Management 16 (6): Brand, N. and H. Van der Kolk. (1995). Werkstroomanalyse en -ontwerp. Het logistiek vriendelijk ontwerpen van informatiesystemen. Deventer: Kluwer Bedrijfswetenschappen. Brevé, B. J. A. M. (1988). Logistiek verbeteren: handleiding voor productiebedrijven. Deventer: Kluwer Bedrijfswetenschappen. 203

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3 Forza, Cipriano and Fabrizio Salvador. (2002). "Managing for variety in the order acquisition and fulfilment process: The contribution of product configuration systems," International Journal of Production Economics (76): Galbraith, Jay R. (1973). Designing complex organizations. Reading, Massachusetts: Addison-Wesley Publishing Company. Gunasekaran, A. (1999) "Agile manufacturing: a framework for research and development," International Journal of Production Economics 62 (1-2): Hagdorn-van der Meijden, Lorike, Jo A. E. E. van Nunen, and Aad Ramondt. (1994). "Forecasting-bridging the gap between sales and manufacturing," International Journal of Production Economics 37: Hammer, Michael. (1990). "Re-engineering work: Don t automate, obliterate," Harvard Business Review (july/august): Handfield, Robert B. and Steven A. Melnyk. (1998). "The scientific theory-building process: A primer using the case of TQM," Journal of Operations Management 16: Hill, Arthur V The encyclopedia of operations management terms. Hoekstra, Sj. and J. H. J. M. Romme. (1987). Op weg naar integrale logistieke structuren. Edited by Sj. Hoekstra and J. H. J. M. Romme. Deventer: Kluwer/Nive. Hong, Kyung-Kwon and Young-Gul Kim. (2002). "The critical success factors for ERP implementation: an organizational fit perspective," Information & Management 40: Huber, George P. (1990). "A theory of the effects of advanced information technologies on organizational design, inteligence and decision making," Academy of Management Review 15: Jansen, W. and H. Jägers. (1995). Aanvullende coördinatiemechanismen. In De structuur van de organisatie. Edited by H. P. M. Jägers et al. Utrecht: Lemma/ Open Universiteit. Jägers, H. P. M. and W. Jansen. (1995). Het ontwerpen van effectieve organisaties. Houten: Educatieve Partners Nederland BV. Joseph Pine II, B. (1993). "Mass-customization van produkten en diensten," Planning Review 1:

4 Kingsman, Brian et al. (1993). "Integrating marketing and production planning in maketo-order companies," International Journal of Production Economics 30/31: Konijnendijk, Paul A. (1992). Coordination of Production and Sales. Antwerpen: Maklu. Kritchanchai, Duangpun and B. L. MacCarthy. (1999). "Responsiveness of the order fulfilment process," International Journal of Operations & Production Management 19 (8): Kuipers, H. and P. Van Amelsvoort. (1997). Slagvaardig organiseren: Inleiding in de sociotechniek als integrale ontwerpleer. Deventer: Kluwer Bedrijfsinformatie. Lin, Fu-Ren and Michael J. Shaw. (1998) "Reengineering the order fulfilment process in supply chain networks," The International Journal of Flexible Manufacturing Systems 10: Matson, Jeremy B. and Duncan C. McFarlane. (1999). "Assessing the responsiveness of existing production operations," International Journal of Operations & Production Management 19 (8): Megens, Ed. (1999). Organisatie en technologie in logistieke besturing. Van theorie naar praktijk. Enschede: Print Partners Ipskamp. Meredith, Jack. (1993) "Theory building through conceptual methods," International Journal of Operations & Production Management 13 (5): Meredith, Jack. (1998). "Building operations management theory through case and field research," Journal of Operations Management 16: Miles, M. B. and A. M. Huberman. (1994). Qualitative data analysis: an expanded sourcebook. Thousand Oaks, CA: Sage Publications. Mintzberg, Henry. (1979). The structuring of organizations. A synthesis of the research. Englewood Cliffs: Prentice-Hall. Nauta, A., De Vries, J., Van der Vaart, J. T., and Wijngaard, J. (1998). Interdependence and negotation between Production and Sales. Marseille, France. Proceedings of the second international meeting for research in logistics. Nauta, A., G. A. Welker, and J. Wijngaard. (2002). "Interdependentie, samenwerking en conflict tussen productie, logistiek en verkoop in productiebedrijven," Bedrijfskunde 3:

5 Ould, M. A. (1995). Business processes: Modeling and analysis for re-engineering and improvement. New York, NY: John Wiley & Sons. Parente, Diane H. (1998). "Across the manufacturing-marketing interface: Classification of significant research," International Journal of Operations & Production Management 18 (12): Peppard, Joe and Philip Rowland. (1995). What is business process re-engineering? In: The essence of business process re-engineering. Englewood Cliffs: Prentice Hall. Prakken, B. (1994). "Structurering van organisaties met het oog op de informatievoorziening," Bedrijfskunde 66 (3): Pugh, D. S. et al. (1963). "A conceptual scheme for organizational analysis," Administrative Science Quarterly 8 (3): Rho, Boo-Ho, Yong-Seok Hahm, and Yung-Mok Yu. (1994). "Improving interface congruence between manufacturing and marketing in industrial-product manufacturers," International Journal of Production Economics 37: Ruffini, F. A. J. (1999). "Production system design. From practice to theory.", University of Twente, Enschede, The Netherlands. Schaap, D.J. (2001). Assessing business processes with Actor Activity Diagramming, Proceedings of the IRMA2001 conference, Toronto. Schaap, D.J. (2004). Groningen Centre of Actor Activity Diagramming, Shapiro, Benson P. (1977) "Can marketing and manufacturing coexist?," Harvard Business Review Sept-oct 55(5): Shapiro, Benson P., V. Kasturi Rangan, and John J. Sviokla. (1992). "Staple yourself to an order," Harvard Business Review (July/August): Sharp, J. M., Z. Irani, and S. Desai. (1999). "Working towards agile manufacturing in the UK industry," International Journal of Production Economics 62 (1-2): Shtub, Avraham. (1999). Enterprise Resource Planning (ERP): The dynamics of operations management. Massachusetts: Kluwer Academic Publishers. Slack, Nigel, Stuart Chambers, and Robert Johnston. (2004). Operations management. 4 ed. Harlow: Prentice Hall. 207

6 Spiegler, Israel. (2003 "Technology and knowledge: bridging a "generating" gap," Information & Management 40: St.John, Caron H. and Ernest H. Hall Jr. (1991). "The interdependency between marketing and manufacturing," Industrial Marketing Management 20: Stalk, G. and T. M. Hout. (1990). Competing against time: How time based competition is reshaping global markets. New York, NY: Free Press. Stalk, G. Jr. (1988). "Time - the next source of competitive advantage," Harvard Business Review 66 (4): Striekwold, M. E. A. ed., H. W. J. Van Leeuwenstijn, and J. Tolk. (1989). Logistiek Begrippenlijst. Deventer: Kluwer Bedrijfswetenschappen. Swan, J., S. Newell, and M. Robertson. (1999). "The illusion of best practice in information systems for operations management," European Journal of Information Systems 8: Thompson, James D. (1967). Organizations in action: Social science bases of administrative theory. New York: McGraw-Hill. Tushman, Michael L. and David A. Nadler. (1978) "Information processing as an integrating concept in organizational design," Academy of Management Review (July): Upton, D. M. (1998). Designing, managing and improving operations.prentice Hall. Volberda, Henk W. (1992). Organizational flexibility: Change and preservation. A flexibility audit & redesign method. Groningen: Wolters-Noordhoff. Vollmann, Thomas E., William L. Berry, and D. Clay Whybark. (1997). Manufacturing planning and control systems. 4 ed. New York: McGraw-Hill. Voss, Chris, Nikos Tsikriktsis, and Mark Frohlich (2002). "Case research in operations management," International Journal of Operations & Production Management 22 (2): Wacker, John G. (1998). "A definition of theory: research guidelines for different theory-building research methods in operations management," Journal of Operations Management 16: Waller, Matthew A., Dennis Woolsey, and Robert Seaker. (1995). "Reengineering order fulfillment," The International Journal of Logistics Management 6 (2):

7 Walsh, James P. and Robert D. Dewar. (1987). "Formalization and the organizational life cycle," Journal of Management Studies 24 (3): Welker, G. A. and J. de Vries. (2002). Formalisation of the ordering process. 02A08. Research School Systems, Organisation and Management. Whybark, Clay D. and Jacob Wijngaard. (1994). "Manufacturing-sales coordination," Editorial. International Journal of Production Economics 37: 1-4. Wijngaard, Jacob, De Vries, Jan, and Nauta, Aukje. (Submitted 2004) Empirical research on the role of the operational performers: combining Operational Research and Behavioural Sciences. Womack, James P. and Daniel T. Jones. (1994) "From lean production to the lean enterprise," Harvard Business Review (March/April): Yin, R. K. (1994). Case study research. Design and Methods, Applied Social Research Methods Series. Thousand Oaks, CA: Sage Publications. 209

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