Configuration Management Why we should care! Anne-Rose Suriel Senior Systems Engineer

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1 Configuration Management Why we should care! Anne-Rose Suriel Senior Systems Engineer

2 Agenda 1. Introduction to Configuration Management 2. Importance of Configuration Management 3. Should we care? 4. How we do IT! 5. Questions

3 1. Introduction to Configuration Management

4 1. The introduction to CM Video ( ) Moral: When presented with an goal, take your time to plan a strategy, to execute it and then savor the results.

5 1. The introduction to CM History

6 1. The introduction to CM History

7 1. The introduction to CM History

8 1. The introduction to CM History

9 1. The introduction to CM History

10 1. The introduction to CM History

11 1. The introduction to CM History

12 1. The introduction to CM History

13 1. The introduction to CM Today Bring Your Own Device, Big data - Cloud services, Information Security, Business Continuity, ISO ITSM - ITIL

14 1. The introduction to CM How to best manage IT? with the implementation of IT Service Management using ITIL starting with Configuration Management

15 1. The introduction to CM What is ITIL? Information Technology Infrastructure Library Standard for IT Service Management Contains documentation on how to : plan, deliver and support IT services

16 1. The introduction to CM ITIL: 5 core publications Service Strategy Service Design ITIL Service Transition Service Operation Continual Service Improvement Source:

17 1. The introduction to CM Service Strategy Service Design Service Transition Service Operation Transition Planning Strategy Generation Design Coordination Event mgt and Support Service Portfolio mgt Business Relationship mgt Demand mgt Financial mgt Service Catalogue Change mgt Request Fulfilment mgt Configuration Service Asset & Service Level mgt Configuration Management Mgt Release and Capacity mgt Deployment Mgt Service Validation Availability mgt and Testing IT Service Continuity Change Evaluation mgt Information Security Mgt Supplier Mgt Incident mgt Problem mgt Access mgt Continual Service Improvement Service Reporting 7 Step Improvement Plan Source:

18 1. The introduction to CM What is Configuration Management? A Process to ensure that the CIs required to deliver IT services are properly controlled reliable information about those CIs is available, when and where it is needed This information includes: details of the CIs and how they have been configured the relationships between CIs Source: CI = Configuration Item

19 1. The introduction to CM

20 1. The introduction to CM CI ( = Configuration Item) Any component that needs to be managed in order to deliver an IT service Source:

21 1. The introduction to CM IT Service A means of delivering added value to customers by making it easier for customers or helping them to achieve their desired results without them having to personally bear the responsibility for specific costs and risks Source: IT = Information Technology

22 1. The introduction to CM IT services Buildings Hardware People Software Documentation Source:

23 1. The introduction to CM Activities of Configuration Management Identification Control Verification and Audit

24 1. The introduction to CM Identification Scope : Categories of CIs, Attributes, Status, Relationships Labeling

25 1. The introduction to CM Identification Categories of CIs Server Router Laptop Application Manual Printer Attributes unique identification (name or number), brand, purchase date, location, version, warranty, supplier, etc, Status Live In repair Being tested Relationships is part of is connected to runs on.

26 1. The introduction to CM Identification CMDB = Configuration Management Data Base

27 1. The introduction to CM Control No CI is - Added - Modified - Replaced - Removed without appropriate controlling documentation

28 1. The introduction to CM Verification & Audit To verify the physical existence of CIs To check that they are correctly recorded in the CMDB CMDB = Configuration Management Database

29 2. The importance of Configuration Management

30 2. The importance of CM Benefits Faster problem resolution Faster restoration of service More efficient Change Management Cost Reduction Source:

31 2. The importance of CM Benefits Decreased risk and greater levels of security Enhanced system reliability Define and enforce formal policies and procedures that control CI identification, status monitoring and auditing Source:

32 2. The importance of CM Cost of Configuration Management Configuration management system Administering the configuration management system Source:

33 2. The importance of CM Return on investment (ROI) IT staff productivity increase User productivity increase IT cost reduction

34 2. The importance of CM Return on investment (ROI) IT staff productivity increase Able to solve incidents and problems effective and efficient More time for effective work learning more abilities increasing their knowledge

35 2. The importance of CM Return on investment (ROI) User productivity increase User down time caused by system outages, cyber attacks, security intrusions planned change and configuration activities Is reduced

36 2. The importance of CM Return on investment (ROI) IT cost reduction Avoid unnecessary duplications Avoid unnecessary License or Warranty expirations or extensions Avoid much bigger and costly problems

37 3. Should we care?

38 3. Should we care? With no or with not a reliable Configuration Management implemented, this can happen: Difficulty identifying system components Re-doing implementation Losing productivity Replacing the wrong component Source:

39 3. Should we care? Video (www.youtube.com/watch?v=ij1ydpfzi8q) The lesson to learn: Don t pay the price later! Use configuration management to focus on fire prevention, no fire fighting!

40 3. Should we care? But I m thinking of going to, or already have my IT in the cloud. Do I still need Configuration Management?

41 3. Should we care? Cloud Services SaaS Software as a Service HRM, Finance, , web browser,... PaaS Platform as a Service Database, web server, Development tools, IaaS Infrastructure as a Service Virtual machines, Servers, storage, VLANS,

42 3. Should we care? Cloud Services SaaS Software as a Service CIs managed by Customer Provider client devices database webtools app/ O/S VM Server Storage VLAN PaaS Platform as a Service client devices database webtools app/ O/S VM Server Storage CPU IaaS Infrastructure as a Service client devices database webtools app/ O/S VM Server Storage CPU

43 4. How we do IT!

44 4. How we do IT! Data Center Application hosting Business Continuity Solutions o Failover service o Standby service o Backup service

45 4. How we do IT! Data Center Support / Service Desk Qualified systems engineers

46 4. How we do IT! Data Center Support / Service Desk ITIL

47 4. How we do IT! Data Center Support / Service Desk ITIL Products / services Server Management / Network Management Consulting Training

48 Summary What is Configuration Management Management of CIs, required to deliver IT services Importance of Configuration Management Improves Efficiency for use of IT Reduces costs concerning IT Well managed IT improves business Yes, we should care!!!

49 5. Questions

50 CORE N.V. Anne-Rose Suriel Come visit our booth in the patio.

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