More Technologies. More United.

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1 More Technologies. More United. CUSTOMER CONTACT GUIDE

2 CUSTOMER CONTACT GUIDE Table of Contents Customer Support Teams Actuation Systems... 4 Aerospace Customers and Business Development... 6 Aerostructures... 6 Air Management System... 8 Customer Service... 8 Electric Systems Engine Components Engine Control Services Engineered Polymer Products Government Programs Headquarters Interiors ISR Systems...20 Landing Gear...22 Propeller Systems...23 Sensors and Integrated Systems...24 Space Systems...26 Wheels and Brakes...27 Cage Code Reference All Locations Any change requests to this document should be forwarded to: 2 UTC AEROSPACE SYSTEMS

3 UTC Aerospace Systems is one of the world s largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. This booklet provides points of contact for every UTC Aerospace Systems division to assist you with all your needs be it product support, maintenance services, or spares provisioning. We hope you find it a valuable resource. More technologies. More united. CUSTOMER CONTACT GUIDE 3

4 CUSTOMER CONTACTS Actuation Systems Wolverhampton WV10 7EH Advanced Carbon Fiber Composites Engine Actuation Environmental Control Systems Field Service Flight Controls Missile Actuation Systems Nacelle Actuation Rotor Actuation Specialty Products Thrust Reverser Actuation Utility Actuation 24-7 AOG Service UTC Aerospace Systems Customer Response Center (CRC): Phone: (Outside U.S.: ) Business Development/Program Management/Sales and Marketing Adrian Thompson Director, Business and Strategy, Actuation Services 3 The Green Stratford Road Solihull B90 4LA Phone: +44 (0) Mobile: +44 (0) George Ross Director, Program Manager, Oakville and Business Development, North America, Actuation Services 1400 South Service Road, West Oakville L6L 5Y7 ON Canada Phone: Fax: Fabienne Cortes Helicopter and Regional Aircraft Product Support Manager, Specialty Products, Actuation Military and Helicopter 106, rue Fourny F Buc Phone: +33 (0) Fax: +33 (0) Mobile: +33 (0) Sabine Leppert OE Sales Manager, Airbus, Actuation Large Commercial and Composites 106, rue Fourny F Buc Phone: +33 (0) Fax: +33 (0) Mobile: +33 (0) Jean-Guy Mutez Business Development Manager, Helicopters, Actuation Military and Helicopter 106, rue Fourny F Buc Phone: +33 (0) Mobile: +33 (0) Customer Service/Customer Support Sanjay Patel Account Manager, Actuation Services Phone: +44 (0) Herve Brochard Customer Support Account Manager, Actuation Services 106, rue Fourny F Buc Phone: +33 (0) Fax: +33 (0) Mobile: +33 (0) David Watkiss Programme and Contract Manager, Actuation Services Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Field Service/Technical Support Kelvin Tong Product Specialist, Actuation Services Singapore Phone: Fax: Mobile: Philip Wells Product Specialist, Actuation Services Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Product Support Peter Murray Engineering Director, Actuation Systems Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Didier Cadoret Product Support Manager, Airbus Components, Actuation Large Commercial and Composites 13, Avenue de l Eguillette B.P. 7186, F Cergy-Pontoise Cedex F Saint Ouen l Aumone Phone: +33 (0) Fax: +33 (0) Mobile: +33 (0) UTC AEROSPACE SYSTEMS

5 Thierry Charbonnier Senior In Service Program Manager, Actuation Services 13, Avenue de l Eguillette B.P. 7186, F Cergy-Pontoise Cedex F Saint Ouen l Aumone Phone: +33 (0) Fax: +33 (0) Mobile: +33 (0) Richard Harris Engineering and Quality Manager, Actuation Services Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Philippe Jouanin A380 In Service Program Manager, Actuation Services 13, Avenue de l Eguillette B.P. 7186, F Cergy-Pontoise Cedex F Saint Ouen l Aumone Phone: +33 (0) Mobile: +33 (0) Graham Arnold Product Support Engineer, Actuation Services Phone: +44 (0) Fax: +44 (0) Martin Dillon Project Leader, Airbus, Actuation Services Phone: +44 (0) Fax: +44 (0) Andy Lewis Product Support Engineer, Actuation Services Phone: +44 (0) Fax: +44 (0) Senior Management Andreas Schell President Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Roger Ross Senior Vice President Phone: +44 (0) Mobile: +44 (0) Joslyn Banas Director, Finance, Actuation Systems Edward Dryden Director, Engineering Programs Phone: +44 (0) Phil Godfrey Director, Commercial and Contracts and ITC Phone: +44 (0) Petra Nixon Director, Supply Chain Phone: +44 (0) Ian Palin Director, Quality and ACE Phone: Ashley Portlock Director, Human Resources, Actuation Systems Phone: +44 (0) Fax: +44 (0) Paul Weedon Director, Actuation Engineering Susan McKenna General Manager, Actuation Services Phone: +44 (0) Erin McCleave General Manager, Actuation Large Commercial and Composites Phone: Not Available Fax: Not Available CUSTOMER CONTACT GUIDE 5

6 CUSTOMER CONTACTS Nigel Moorhouse General Manager, Actuation Nacelles, PMO Phone: +44 (0) Fax: +44 (0) Service Center Site Leaders Sebastien Huneau Aftermarket Global MRO Director, Actuation Services 106, rue Fourny F Buc Phone: +33 (0) Fax: +33 (0) Andy Owen Director, Global Spares, Actuation Services Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Spares Administration Service Desk-Spares Ordering, Pricing and Catalog Enquiries-Asia Pacific: Hours: 7:30 Till 17:00 (Singapore Local Time) Phone: Fax: Service Desk-Spares Ordering, Pricing and Catalog Enquiries-Americas, Europe, Middle East and Africa: Hours: 8:00 till 20:00 ( Local Time) Phone: +44 (0) Fax: +44 (0) Valerie Paillasseur Helicopter and Military Spares Sales, Actuation Services 43, rue des Pres F Saint-Marcel, Vernon Phone: +33 (0) Warranty Warranty Administrator, Actuation 13, Avenue de l Eguillette B.P. 7186, F Cergy-Pontoise Cedex Saint Ouen l Aumone Phone: +33 (0) Fax: +33 (0) Warranty Administrator, Wolverhampton, Phone: +44 (0) Carlo Marello Sales and Commercial Director Piazza Arturo Graf, 147 I Torino (TO) Italy Phone: +39 (0) Fax: +39 (0) Mobile: +39 (0) Aerospace Customers and Business Development One Hamilton Road Windsor Locks CT USA Business Development/Program Management/Sales and Marketing Bruce Krandel Director, Business Development 4747 Harrison Avenue Rockford IL USA Phone: Fax: Mobile: Aerostructures Chula Vista CA USA Engineered Polymer Products Field Service Nacelles Systems Pylons Thrust Reversers 24-7 AOG Service 24 Hour AOG Desk: Chula Vista CA USA Phone: Fax: Fax: Business Development/Program Management/Sales and Marketing Steven Gauthier Manager, Business Development Chula Vista CA USA Phone: Fax: Mobile: John Torelli Value Stream Leader, Military Business Development Chula Vista CA USA Phone: Fax: Mobile: Customer Service/Customer Support Allan Miller Director Commercial Airline Sales /(Acting) Regional Business Manager Africa and the Middle East Chula Vista CA USA Phone: Fax: Mobile: UTC AEROSPACE SYSTEMS

7 Erwin Engler Regional Business Manager Asia Pacific Chula Vista CA USA Phone: Fax: Mobile: Zane Johnson Regional Business Manager, Southern Europe Chula Vista CA USA Phone: Mobile: Sunny Nettle Regional Business Manager, China Chula Vista CA USA Phone: Fax: Mobile: Max Shepherd Regional Business Manager, US and Canada Chula Vista CA USA Phone: Fax: Mobile: Eva Valdez Regional Business Manager, Latin America Chula Vista CA USA Phone: Andreas Wessel Regional Business Manager, Northern Europe Chula Vista CA USA Phone: Fax: Mobile: Ken Karl Value Stream Leader, Integrated Nacelle Services Chula Vista CA USA Phone: Fax: Mobile: Field Service/Technical Support Ken Bryan Manager, Technical Support Chula Vista CA USA Phone: Fax: Mobile: Kevin Browne Manager, New Programs and EIS Chula Vista, CA USA Phone: Fax: Mobile: Colin Sanders Manager, Regional Technical Support, Europe/Africa/Mid East First Floor Price House Meridian Office Park, Osborn Way Hook Hampshire RG27 9HY Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Steven Teo Manager, Regional Technical Support, Singapore (Asia Pacific) Singapore Service Center 41 Changi North Crescent Singapore Phone: Fax: Mobile: Product Support Enrique Chavez Legacy Programs Product Support Manager Chula Vista CA USA Phone: Fax: Mobile: Service Center Site Leaders Hing Gee Cheam Vice President and General Manager, Rohr Aero Services Singapore Service Center 41 Changi North Crescent Singapore Phone: Fax: Mobile: Steve Callan Managing Director, Prestwick Service Center 1 Dow Avenue Prestwick International Aerospace Park Prestwick, South Ayrshire KA9 2SA Scotland Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) John Agar Director, Marketing and Sales, European Service Centers 1 Dow Avenue Prestwick International Aerospace Park Prestwick, South Ayrshire KA9 2SA Scotland Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) CUSTOMER CONTACT GUIDE 7

8 Technical Support CUSTOMER CONTACTS Patrick Galopin Director, Programs, Purchasing and Aftermarket, UTC Aerospace Systems Europe 36, Avenue Jean Monnet B.P. 152 F Colomiers Cedex Phone: +33 (0) Fax: +33 (0) Sam Lim Director, Sales and Marketing, Aerostructures Service Center, Asia Singapore Service Center 41 Changi North Crescent Singapore Phone: Fax: Mobile: Phil Rogers Director, Sales and Marketing 1300 West Fern Avenue Foley AL USA Phone: Fax: Mobile: Lori Gillette General Manager 111 Airport Drive Foley AL USA Phone: Fax: Spares Administration 24 Hour AOG Desk: Chula Vista CA USA Phone: Fax: Fax: Dan Cassidy Team Leader Chula Vista CA USA Phone: Fax: Warranty Michael Vanderklok Warranty Manager Chula Vista CA USA Phone: Fax: Phillip Saccullo Warranty Administrator Chula Vista CA USA Phone: Mobile: Fax: Air Management Systems One Hamilton Road Windsor Locks CT USA Bleed and NGS Environment Control Systems MRO Campus 24-7 AOG Service UTC Aerospace Systems Customer Response Center (CRC): Phone: (Outside U.S.: ) Business Development/Program Management/Sales/Marketing Daniel Hughes One Hamilton Road Windsor CT USA Phone: Kai Liebig Victor-Slotosch-Strasse 20 Suite 500 D Frankfurt am Main Phone: +49 (0) Fax: +49 (0) Mobile: Customer Service Four Coliseum Centre 2730 West Tyvola Road Charlotte NC USA AOG Support Customer Support Field Service Maintenance, Repair and Overhaul Services Spares Administration Supply Chain Management 24-7 AOG Service UTC Aerospace Systems Customer Response Center (CRC): Phone: (Outside U.S.: ) Business Development/Program Management/Sales and Marketing Chuck Brock Customer Support Manager, Civil, Americas Four Coliseum Centre 2730 West Tyvola Road Charlotte NC USA Phone: Fax: Mobile: Gus Martins Customer Support Manager, Civil, Americas 3601 Flamingo Road Miramar FL USA Phone: Fax: Mobile: UTC AEROSPACE SYSTEMS

9 Ian Cockerton Customer Support Manager, Civil, Europe, Middle East and Africa Stratford Road Solihull B90 4LA Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) John Dwyer Regional Lead, Military Sales, Asia Pacific Epsom Road Zetland, Sydney NSW 2017 Australia Phone: +61 (0) Fax: +61 (0) Mobile: +61 (0) Jim Patch Customer Support Manager, Military, Americas 1275 North Newport Road Colorado Springs CO USA Phone: Mobile: Jeffrey Yap Customer Support Manager, Civil, Asia Pacific 8 Scenic Road Hong Kong International Airport Lantau Hong Kong People s Republic of China Phone: Fax: Mobile: Hart Duan Customer Support Manager, Civil, Asia Pacific 39 Changi North Crescent Singapore Phone: Mobile: Monica Semperlotti Regional Lead, Military Sales, Europe, Middle East and Africa Wobaston Road Fordhouses Wolverhampton WV10 6QJ Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Customer Service/Customer Support UTC Aerospace Systems Customer Response Center (CRC): Phone: (Outside U.S.: ) Chuck Brock Customer Support Manager, Civil, Americas 4115 Corporate Center Drive Monroe NC USA Phone: Fax: Mobile: Gus Martins Customer Support Manager, Civil, Americas 3601 Flamingo Road Miramar FL USA Phone: Fax: Mobile: Ian Cockerton Customer Support Manager, Civil, Europe, Middle East and Africa Stratford Road Solihull B90 4LA Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) John Dwyer Regional Lead, Military Sales, Asia Pacific Epsom Road Zetland, Sydney NSW 2017 Australia Phone: +61 (0) Fax: +61 (0) Mobile: +61 (0) Jim Patch Customer Support Manager, Military, Americas 1275 North Newport Road Colorado Springs CO USA Phone: Mobile: Jeffrey Yap Customer Support Manager, Civil, Asia Pacific 8 Scenic Road Hong Kong International Airport Lantau Hong Kong People s Republic of China Phone: Fax: Mobile: Hart Duan Customer Support Manager, Civil, Asia Pacific 39 Changi North Crescent Singapore Phone: Mobile: Monica Semperlotti Regional Lead, Military Sales, Europe, Middle East and Africa Wobaston Road Fordhouses Wolverhampton WV10 6QJ Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Customer Service/Customer Support Customer Portal - Legacy Goodrich Products Phone: Customer Service/Customer Support myhs - Legacy Hamilton Sundstrand Products Phone: CUSTOMER CONTACT GUIDE 9

10 CUSTOMER CONTACTS Field Service/Technical Support Duncan Davidson Field Service Network Manager Four Coliseum Centre 2730 West Tyvola Road Charlotte NC USA Phone: Mobile: Clifton Duffy Regional Field Service Manager, Asia Pacific 41 Changi North Crescent Singapore Phone: (Not Available) Mobile: Herman Rosshirt Regional Field Service Manager, Americas One Hamilton Road Windsor Locks CT USA Phone: Mobile: Arne Rueter Regional Field Service Manager, Europe, Middle-East and Africa United Technologies International Operations Airbus Technology Park Hein-Sass Weg 36 D Hamburg Phone: +49 (0) Mobile: +49 (0) Technical Publications, Legacy Hamilton Sundstrand Technical Publications, Legacy Goodrich https://customers.goodrich.com Electric Systems 4747 Harrison Avenue P.O. Box 7002 Rockford IL USA Analog and Digital Devices for Power Control Hybrid Solid State Power Controllers Industrial Generators and Components Integrated Drive Generator Motor Controller Primary Power Distribution Systems Ram Air Turbine Secondary Power Distribution System Solid State Power Controller Solid State Power Modules Solid State Relays Variable Frequency Generator Variable Frequency Starter Generator 24-7 AOG Service UTC Aerospace Systems Customer Response Center (CRC): Phone: (Outside U.S.: ) Business Development/Program Management/Sales and Marketing Mark Seger New Business 4747 Harrison Avenue P.O. Box 7002 Rockford IL USA Phone: Chris Gaglione Business Development th Street Suite 500 Pleasant Prairie WI USA Phone: Engine Components 811 Fourth Street P.O. Box West Des Moines IA USA Aircraft Power Take-Off Shafts and Couplings Disks Engine Nozzle Hydraulic Pumps Field Service Fuel Flow Metering Valves Fuel Injection Systems Fuel Manifold Systems Gas Turbine Engine Components Helicopter Drive Shafts and Couplings Helicopter Drive Systems Impellers Industrial Shafts and Couplings Oil Lube/Flow Control Injectors Repair and Overhaul Services Rotating Assemblies Shrouds Spray Nozzles Turbine Airfoils Power Transmission Systems Turbine Component Services Turbine Fuel Technologies Turbomachinery Products 24-7 AOG Service UTC Aerospace Systems Customer Response Center (CRC): Phone: (Outside U.S.: ) Business Development/Program Management/Sales and Marketing Jim Connelly Director, Business Development and NPI Engineering, Industrial Products 5502 Highway 25 North Hodges SC USA Phone: Fax: Pete Hattasch Director, Business Development, Aero Blades and Vanes 3405 South 5th Street Phoenix AZ USA Phone: Fax: UTC AEROSPACE SYSTEMS

11 Christopher Kuble Director, Business Development, Aerospace Gas Turbine Components 811 Fourth Street P.O. Box West Des Moines IA USA Phone: Fax: Dee Brown Account Manager, Business Development 5502 Highway 25 North Hodges, SC USA Phone: Fax: Ottavio De Beni Manager, Business Development, Industrial Products U.S. Highway 301 South P.O. Box 969 Bamberg SC USA Phone: Fax: Mobile: Lou DeLaunay Account Manager, Business Development, Aerospace Gas Turbine Components 811 Fourth Street P.O. Box West Des Moines IA USA Phone: Fax: Mobile: Bill Heard Manager, Business Development, Aerospace Gas Turbine Components 811 Fourth Street P.O. Box West Des Moines IA USA Phone: Fax: Andrew Hudson Account Manager, Business Development, Aerospace Gas Turbine Components 811 Fourth Street P.O. Box West Des Moines IA USA Phone: Fax: Ed Marron Manager, Business Development, Aerospace, Power Transmission Systems 104 Otis Street Rome NY USA Phone: Fax: Jeff Meredith Manager, Aftermarket, Power Transmission Systems 104 Otis Street Rome NY USA Phone: Fax: Justin Miller Account Manager, Business Development, Aerospace Gas Turbine Components 811 Fourth Street P.O. Box West Des Moines IA USA Phone: Joe Needham Manager, Business Development, Aero Blades and Vanes 3405 South 5th Street Phoenix AZ USA Phone: Fax: Karin Rondinelli Manager, Contracts, Aerospace Customer Accounts, Power Transmission Systems 104 Otis Street Rome NY USA Phone: Fax: Robert Timmerman Account Manager, Business Development 5502 Highway 25 North Hodges, SC USA Phone: Fax: Gary Voss Account Manager, Business Development, Aerospace Gas Turbine Components 811 Fourth Street P.O. Box West Des Moines IA USA Phone: Fax: Jason Whitson Account Manager, Business Development, Aerospace Gas Turbine Components 811 Fourth Street P.O. Box West Des Moines IA USA Phone: Fax: Shawn Lawlor Manager, Business Development, Power Transmission Systems 104 Otis Street Rome NY USA Phone: Fax: Customer Service/Customer Support Jeff Meredith Manager, Aftermarket, Power Transmission Systems 104 Otis Street Rome NY USA Phone: Fax: Michael Mack Program Manager, Power Transmission Systems 104 Otis Street Rome NY USA Phone: Fax: CUSTOMER CONTACT GUIDE 11

12 CUSTOMER CONTACTS Michelle Williams Manager, Business Development, Industrial Products, Delavan Ltd. Gorsey Lane Widnes Cheshire WA8 ORJ Phone: Fax: Kim Jones Representative, Business Development 5502 Highway 25 North Hodges, SC USA Phone: Fax: Renee Lewis Representative, Business Development 5502 Highway 25 North Hodges, SC USA Phone: Fax: Cary Moody Representative, Business Development, Industrial Products 8501 Pelham Road Greenville SC USA Phone: Fax: Service Center Site Leaders Tim Lashinger Manager, Industrial, Power Transmission Systems 104 Otis Street Rome NY USA Phone: Fax: Frank Szkotak Account Manager, MRO, Power Transmission Systems (Service Repair, Aerospace) 104 Otis Street Rome NY USA Phone: Fax: Warranty Jeff Meredith Manager, Aftermarket, Power Transmission Systems 104 Otis Street Rome NY USA Phone: Fax: Engine Control Services The Radleys Marston Green Birmingham B33 0HZ Logistics/Integrator Services MRO Rotables/Asset Management Spares Technical Support and Training 24-7 AOG Service UTC Aerospace Systems Customer Response Center (CRC): Phone: (Outside U.S.: ) Business Development/Program Management/Sales and Marketing Gary Smith Business Development and Contracts Director The Radleys Marston Green Birmingham B33 0HZ Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Customer Service/Customer Support Jonathan Peters Service Delivery Director, Engine Control Services The Radleys Marston Green Birmingham B33 0HZ Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Operations Room The Radleys Marston Green Birmingham B33 0HZ Phone: +44 (0) Fax: +44 (0) Field Service/Technical Support Steve Hill Technical Control Director, Engine Control Services The Radleys Marston Green Birmingham B33 0HZ Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Spares Administration Service Desk-Spares Ordering, Pricing and Catalog Enquiries - Asia Pacific Hours: 7:30 till 17:00 (Singapore Local Time) Phone: Fax: UTC AEROSPACE SYSTEMS

13 Service Desk-Spares Ordering, Pricing and Catalog Enquiries - Americas, Europe, Middle East and Africa Hours: 8:00 till 20:00 ( Local Time) Phone: +44 (0) Fax: +44 (0) Goodrich Customer Portal https://customers.goodrich.com Engineered Polymer Products 6061 Goodrich Boulevard Jacksonville FL USA Acoustic Structures Composites Engineered Composites Field Service Fire Protection 24-7 AOG Service UTC Aerospace Systems Customer Response Center (CRC): Phone: (Outside U.S.: ) Business Development/Program Management/Sales and Marketing John D. Sullivan Business Development Manager 6061 Goodrich Boulevard Jacksonville FL USA Phone: Fax: Drew Wannamaker Business Development Manager 6061 Goodrich Boulevard Jacksonville FL USA Phone: Fax: Erika Woosner Business Development Coordinator 6061 Goodrich Boulevard Jacksonville FL USA Phone: Fax: Customer Service/Customer Support Erika Woosner Business Development Coordinator 6061 Goodrich Boulevard Jacksonville FL USA Phone: Fax: Engineering Erika Woosner Business Development Coordinator 6061 Goodrich Boulevard Jacksonville FL USA Phone: Fax: Field Service/Technical Support Erika Woosner Business Development Coordinator 6061 Goodrich Boulevard Jacksonville FL USA Phone: Fax: Product Support Erika Woosner Business Development Coordinator 6061 Goodrich Boulevard Jacksonville FL USA Phone: Fax: Warranty Erika Woosner Business Development Coordinator 6061 Goodrich Boulevard Jacksonville FL USA Phone: Fax: Government Programs Arlington, VA Office 1000 Wilson Boulevard Suite 2300 Arlington VA USA Business Development/Program Management/Sales and Marketing Jim Dalberg Director, Navy Programs 1000 Wilson Boulevard Suite 2300 Arlington VA USA Phone: Fax: Mobile: John Fyfe Director, Air Force Programs 1000 Wilson Boulevard Suite 2300 Arlington VA USA Phone: Fax: Bob Kenneally Director, U.S. Army Programs 1000 Wilson Boulevard Suite 2300 Arlington VA USA Phone: Fax: Edward McKee Director, Redstone Arsenal Programs 5030 Bradford Drive Building 2, Suite 117 Huntsville AL USA Phone: Mobile: Sam Ryals Director, Research and Development Plans and Programs 2661 Commons Boulevard Suite 113 Beaver Creek OH USA Phone: Fax: CUSTOMER CONTACT GUIDE 13

14 CUSTOMER CONTACTS Joan Goveart Administrative Assistant 1000 Wilson Boulevard Suite 2300 Arlington VA USA Phone: Fax: Headquarters Four Coliseum Centre 2730 West Tyvola Road Charlotte NC USA Public Relations Colleen Carroll Manager, Communications, Rockford 4747 Harrison Avenue Rockford IL USA Phone: Mobile: Daniel Coulom Public Relations Manager Four Coliseum Centre 2730 West Tyvola Road Charlotte NC USA Phone: Mobile: Andrew Martin Media Relations Manager Four Coliseum Centre 2730 West Tyvola Road Charlotte NC USA Phone: Fax: Interiors 3420 South 7th Street Suite 100 Phoenix AZ USA Advanced Concept Ejection Seats (ACES) Aircrew Escape Systems Aviation Life Rafts Booth Veneers, Aviation Plywood, Veneer Products for Corporate and Head-of- State Aircraft Cabin Attendant Seats Cabin Management Systems (CMS) and In-Flight Entertainment (IFE) Cargo Handling Systems Crashworthy Troop Seats Crew Seats Energetic Devices Evacuation Systems Exterior Lighting Systems Field Service Harness and Cable High Comfort Cabin Attendant Seats Interior Lighting Systems Linear Explosive Products Luxury Seats, Divans and Tables Mechanical Conveyance Systems Military Aircrew Escape Systems Passenger Service Units Power Drive Units Propulsion Systems Specialty Seating Systems Space and Missile Products 24-7 AOG Service UTC Aerospace Systems Customer Response Center (CRC) Phone: (Outside U.S.: ) Business Development/Program Management/Sales/Marketing Damian Lopez Director, Global Sales, Interiors Holly Cottage 21 College Ride Bagshot, Surrey GU19 5EW Phone: +44 (0) Fax: +44 (0) Mobile: +44 (0) Mike Wagner Director, Commercial Aftermarket, Interiors 3420 South 7th Street Suite 100 Phoenix AZ USA Phone: Fax: Butch Kohs Senior Manager, International Trade Compliance, Interiors 3420 South 7th Street Suite 100 Phoenix AZ USA Phone: Fax: Reza Ghavam Product Support Manager, IATA I Commercial Sales 2727 East Imperial Highway Brea CA USA Phone: Mobile: Theresa Haertel Product Support Manager, IATA II Commercial Sales Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: Not Available Mobile: Ray Miller Product Support Manager, IATA III Commercial Sales 12 Manna Gum Close Sunbury VIC 3429 Australia Phone: +61 (0) Fax: +61 (0) Mobile: +61 (0) UTC AEROSPACE SYSTEMS

15 Doug Nelson Business Development Manager, Interiors, Propulsion Systems 3530 Branscombe Road P.O. Box KK Fairfield CA USA Phone: Fax: Jack M. Reed Manager, Hurricane Mesa Test Facility, Interiors One Mesa Road P.O. Box 1218 (Hurricane, UT 84737) Virgin UT USA Phone: Fax: Mobile: Frank Cannavo Program Manager, Aviation Aftermarket and OEM Sales, Interiors, Winslow Life Raft Company Winslow Drive Lake Suzy FL USA Phone: Fax: Mobile: Rollie Stahlhut Business Development Program Manager, Interiors, Cargo Systems 2604 Highway 20 North Jamestown ND USA Phone: Fax: Mobile: Chuck Thompson Business Development Manager, Helicopters, Interiors, Winslow Life Raft Company Winslow Drive Lake Suzy FL USA Phone: Fax: Mobile: Jane Vigil Program Manager, Aftermarket Seating, Interiors, Specialty Seating Systems 1275 North Newport Road Colorado Springs CO USA Phone: Fax: Kevin Cerny Business Development Representative, EMEA Region - IATA II Commercial Sales 3420 South 7th Street Suite 100 Phoenix AZ USA Phone: Franz-Josef Beermann Managing Director, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Hermann Koch Business Development Manager, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Rolf Broelemann Segment Leader Business and Regional Jets, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Arvid Fischer Segment Leader, Airbus, Interiors, Lighting Systems Hein-Sass-Stieg 10 D Hamburg Phone: +49 (0) Fax: +49 (0) Martin Guennewig Segment Leader Civil Aircraft Lighting, Emerging Markets, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Natascha Sapego Manager, Emerging Markets, East Europe, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Benno Heissig Segment Leader, Military, Europe and Asia, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Bob Marcum Segment Leader, Military, Interiors, Lighting Systems 3445 South 5th Street Suite 180 Phoenix AZ USA Phone: Fax: Not Available Richard Herring Segment Leader, OEM Bombardier, Interiors, Lighting Systems 5471 Royalmount Avenue Montreal H4P 1J3 QU Canada Phone: Fax: Robert Colbert Site Leader, Cabin Electronic Systems 7300 Industry Drive North Little Rock AR USA Phone: CUSTOMER CONTACT GUIDE 15

16 CUSTOMER CONTACTS Patty Raisor Booth Veneers, Aviation Plywood, Veneer Products for Corporate and Head-of-State Aircraft, Cabin Systems 510 Patrol Road Jeffersonville IN USA Phone: Fax: Kyle Evenson Site Leader, Cabin Seating Systems, Luxury Seats, Divans and Tables 701 Maple Street, P.O. Box 129 Peshtigo WI USA Phone: Fax: Customer Service/ Customer Support Therese Price Manager, MRO Service Desk, Customer Service Americas 4115 Corporate Center Drive Monroe NC USA Phone: Fax: Mobile: Joey Tay Customer Service Manager, Asia Pacific MRO 39 Changi North Crescent Singapore Phone: Fax: Mobile: Jennifer Cheong Customer Service Representative, Interiors, Customer Service 39 Changi North Crescent Singapore Phone: Fax: Shalet Coelho Customer Service Representative, Dubai MRO Campus Jebel Ali Free Zone P.O. Box Dubai United Arab Emirates Phone: +971 (0) Fax: +971 (0) Angel Delcourt Customer Service Supervisor, Interiors, Phoenix Service Center 3405 South 5th Street Phoenix AZ USA Phone: Fax: David Drobny Customer Service Representative, Maintenance, Repair and Overhaul, Interiors, Specialty Seating Systems 1275 North Newport Road Colorado Springs CO USA Phone: Patricia Egrot Customer Service Representative, Interiors, Paris Service Center 11, rue de la Grande Borne F Le Mesnil Amelot Phone: +33 (0) Fax: +33 (0) Eva Gao Customer Service Supervisor, Asia Pacific MRO 39 Changi North Crescent Singapore Phone: Elena Gonzalez Customer Service Representative, Lighting System Repairs, Customer Service, Monroe MRO Campus, Lighting Systems 4115 Corporate Center Drive Monroe NC USA Phone: Fax: Mobile: (For AOG After Hours Support) Valerie Granier Customer Service Representative, Interiors, Paris Service Center 11, rue de la Grande Borne F Le Mesnil Amelot Phone: +33 (0) Fax: +33 (0) Edeltraut Boxberger Customer Service Manager, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Ursula Schrader Customer Service Representative, Airbus, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Diana Kamp Customer Service Representative, Boeing, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) UTC AEROSPACE SYSTEMS

17 Mirko Loebus Customer Service Representative, Boeing 787, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Irene Biecki-Hoff Customer Service Representative, Bombardier, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Stefanie Friedrich Customer Service Representative, Military, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Val Kelsey Customer Service Representative, Interiors, Seattle Service Center 6700 Hardeson Road Suite 104 Everett WA USA Phone: Fax: Marjorie Omondi Customer Service Representative, Dubai MRO Campus Jebel Ali Free Zone P.O. Box Dubai United Arab Emirates Phone: +971 (0) Fax: +971 (0) Juana Duran Americas - Customer Service Representative, Interiors 3420 South 7th Street Suite 100 Phoenix AZ USA Phone: Tina Wang Customer Service Supervisor, Xiamen MRO Campus Gaoqi International Airport 20 Dai Liao Road Xiamen, Fujian Province People s Republic of China Phone: +86 (0) Kitty Yang Customer Service Supervisor, Xiamen MRO Campus Gaoqi International Airport 20 Dai Liao Road Xiamen, Fujian Province People s Republic of China Phone: +86 (0) Cargo Systems Maintenance, Repair and Overhaul (MRO) Gaoqi International Airport Phone: Field Service/Technical Support Philippe Boquet Field Support Manager, Europe, Middle East and Africa, Interiors, Paris Service Center 11, rue de la Grande Borne F Le Mesnil Amelot Phone: +33 (0) Fax: +33 (0) Martin Funke Product Support Manager, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Gary Nickerson Product Support Manager, Interiors, Cargo Systems 2604 Highway 20 North Jamestown ND USA Phone: Fax: Didier Thomas Field Support Manager, Europe, Middle East and Africa, Interiors, Paris Service Center 11, rue de la Grande Borne F Le Mesnil Amelot Phone: +33 (0) Fax: +33 (0) Inman Ma Regional Support Manager, Interiors, Lighting Systems 1F, Building Jinke Road Pudong, Shanghai People s Republic of China Phone: +86 (0) George Yribarren Product Support Manager, Americas, Interiors, Evacuation Systems 3420 South 7th Street Suite 100 Phoenix AZ USA Phone: Fax: CUSTOMER CONTACT GUIDE 17

18 CUSTOMER CONTACTS Steve McQueen Field Support Representative, Interiors - Americas Region 2604 Highway 20 North Jamestown ND USA Phone: Mobile: Product Support Martin Funke Product Support Manager, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Mareike Kornek Product Support Manager, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Gary Nickerson Product Support Manager, Interiors, Cargo Systems 2604 Highway 20 North Jamestown ND USA Phone: Fax: George Yribarren Product Support Manager, Americas, Evacuation Systems, Interiors, Evacuation Systems 3420 South 7th Street Suite 100 Phoenix AZ USA Phone: Fax: Mike Muth Senior Aftermarket Engineer, Interiors, Specialty Seating Systems 1275 North Newport Road Colorado Springs CO USA Phone: Fax: Customer Technical Support, Interiors, Cargo Systems Phone: Not Available Senior Management Daphne Falletti President 3414 South 5th Street Phoenix AZ USA Phone: Jim Erickson Director, Commercial Transport, Interiors 3420 South 7th Street Suite 100 Phoenix AZ USA Phone: Mike Keefe Director, Interiors, Regional, Business Jet and Military 3420 South 7th Street Suite 100 Phoenix AZ USA Phone: Fax: Mike Wagner Director, Commercial Aftermarket, Interiors 3420 South 7th Street Suite 100 Phoenix AZ USA Phone: Fax: Service Center Site Leaders Yip Ying Kiong Vice President, Asia Pacific MRO 39 Changi North Crescent Singapore Phone: Fax: Mobile: Chiew Chiang Seng Business Unit Director, MRO Asia Pacific 39 Changi North Crescent Singapore Phone: Hart Duan Director, Business Development, MRO Asia Pacific 39 Changi North Crescent Singapore Phone: Fax: Mobile: Michael Dupesovski Business Unit Director, Xiamen MRO Campus Gaoqi International Airport 20 Dai Liao Road Xiamen, Fujian Province People s Republic of China Phone: +86 (0) Jeremy Goossens Operations Director, Interiors, Paris Service Center 11, rue de la Grande Borne F Le Mesnil Amelot Phone: +33 (0) Fax: +33 (0) Mobile: +33 (0) UTC AEROSPACE SYSTEMS

19 Brian Agnew Director, Operations (Middle East), Dubai MRO Campus Jebel Ali Free Zone P.O. Box Dubai United Arab Emirates Phone: +971 (0) Mobile: +971 (0) Greg Raye Business Development Director, Customer Service, Monroe MRO Americas, Cargo and Lighting Systems 4115 Corporate Center Drive Monroe NC USA Phone: Fax: Mobile: Steve Vasiliadis Customer Service Director, Xiamen MRO Campus Gaoqi International Airport 20 Dai Liao Road Xiamen, Fujian Province People s Republic of China Phone: +61 (0) David Anhder Service Center Operations Manager, Interiors, Specialty Seating Systems Service Center 1275 North Newport Road Colorado Springs CO USA Phone: Fax: Lyndsay Lentine Customer Representative Manager, Dubai MRO Campus Jebel Ali Free Zone P.O. Box Dubai United Arab Emirates Phone: +971 (0) Fax: +971 (0) Mobile: +971 (0) Brian Stegall Operations Manager, Interiors, Phoenix Service Center 3405 South 5th Street Phoenix AZ USA Phone: Fax: Mobile: Daven Tay Operations Manager, Asia Pacific MRO 39 Changi North Crescent Singapore Phone: Fax: Mobile: Joe Zhuo Operations Manager, Customer Service, Xiamen MRO Campus Gaoqi International Airport 20 Dai Liao Road Xiamen, Fujian Province People s Republic of China Phone: +86 (0) Warranty Astrid Matuschek MRO Manager, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) Fax: +49 (0) Mareike Kornek Product Support Manager, Interiors, Lighting Systems Bertramstrasse 8 D Lippstadt Phone: +49 (0) George Yribarren Product Support Manager, Americas, Interiors, Evacuation Systems 3420 South 7th Street Suite 100 Phoenix AZ USA Phone: Fax: Jeremy Wentz Service Engineer, Warranty Administrator, Interiors, Cargo Systems 2604 Highway 20 North Jamestown ND USA Phone: Fax: CUSTOMER CONTACT GUIDE 19

20 CUSTOMER CONTACTS ISR Systems 7 Technology Park Drive Westford MA USA Airborne Reconnaissance Cameras/ Sensors, High, Medium and Low Altitude, Digital and Film Airborne Surveillance and Reconnaissance Systems Autonomous Unmanned Air Systems APDs Attitude Systems Autopilot Flight Management Systems Avalanche Photodiodes Cameras Chemical/Biological Agent Detection Chemical Detection Scanner Modules Data Links and Ground Stations Dual Spectral Band Sensors Electro-Optical Products and Systems for Critical Military Missions Electro-Optical Products and Systems for Military and Commercial Space Missions Flight Management Systems Focal Plane Arrays Image Fusion Imagers Imaging Systems Image Reference Library Inertial Measurement Sensors Integrated Product Support: Field Service Engineers; Technical Manuals; Training and Test Equipment Intelligence Exploitation Systems Indium Gallium Arsenide InGaAs Laser Warning Systems Linear Arrays Missile and Launch Vehicles Multispectral Imaging (MSI) Sensors Near-Infrared Night Vision NIR Optical Products Payloads and Payload Subsystems Persistent Surveillance Sensors, Wide Area Photodetectors Power Generation, Management and Distribution Precision Optics Processing, Exploitation and Dissemination Satellite and Launch Vehicle Electronics Sensing and Detection Shortwave Infrared (SWIR) Spacecraft Avionics, Sensors and Actuators Spacecraft Bus Components Special-Purpose Developments to Support Critical Military and Commercial Space Missions Stabilized Camera Systems Stabilized Imaging Microgimbals SWaP Shortwave Infrared Camera for Unmanned Vehicles Tactical Reconnaissance Sensors TeraHertz Spectrometers Thermal Control Thrust Vector Control Business Development/Program Management/Sales and Marketing Charles D. Cox Director, Special Programs 100 Wooster Heights Road Danbury CT USA Phone: Fax: Julie Heinneman Marketing Support Manager, ISR Systems (Cloud Cap Technology and Sensors Unlimited) 205 Wasco Loop Suite 202 Hood River OR USA Phone: , ext Dean Johnston Manager, Business Development, ISR Systems (Cloud Cap Technology) 205 Wasco Loop Suite 202 Hood River OR USA Phone: , ext Doug Mackey Manager, Business Development 6600 Gulton Court, N.E. Albuquerque NM USA Phone: Julie Mears Marketing Communications Manager Malvern Hills Science Park Geraldine Road Malvern, Worcester WR14 3SZ Phone: +44 (0) Sarah O Shea Manager, Public Relations and Communications 7 Technology Park Drive Westford, MA, Phone: Larry Cassidy Attitude Sensing Systems 100 Wooster Heights Road Danbury CT USA Phone: Mark Ceccorulli Optics and Electro-Optical Systems 100 Wooster Heights Road Danbury CT USA Phone: Greg Davis HD Business Development (Cloud Cap Technology) 205 Wasco Loop Suite 202 Hood River OR USA Phone: Robert Jones PRN Sales and Marketing, ISR Systems (Sensors Unlimited) 330 Carter Road Suite 100 Princeton NJ USA Phone: Fax: UTC AEROSPACE SYSTEMS

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