KEEN - Reliable Infrastructure, Built to Last

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1 KEEN - Reliable Infrastructure, Built to Last

2 2 KEEN--Reliable Infrastructure, Built to Last A strong network infrastructure is the underpinning of the Knowledge Elements Education Network (KEEN). It is enhanced by strategic relationships with world-class partners, such as ITX Design, The Planet, Maintain.net, and Rackspace. The senior management team of Knowledge Elements has more than 50 years of experience in the development of large-scale, scalable enterprise information systems and related computing and telecommunications infrastructure. This experience includes development and delivery systems serving tens of millions of customers, and infrastructure that supports a wide range of corporate, business, and educational institutions. Our expertise and that of our partners allows the KEEN infrastructure to service our broad, geographically dispersed membership. It also allows KEEN members to enjoy highly reliable, globally accessible, and readily scalable access to its systems, all at an optimal cost. KEEN is delivered in a highly professional Information Technology (IT) infrastructure, providing a high level of reliability, security, and performance to all users, from the largest institution to individual online students throughout the world. Infrastructure Overview An educational delivery system that harnesses the power of the Internet and modern technology must be structured for ease of use. The Knowledge Elements Education Network s infrastructure was specifically chosen and built to be highly available to its users. That goal was at the core of the KEEN design, in addition to scalability and flexibility, allowing KEEN to service thousands of users at the same time. Knowledge Elements Education Network Global Reach

3 KEEN--Reliable Infrastructure, Built to Last 3 In addition, the KEEN membership is able to reach a wide geographic base of users who access the system using a variety of devices. Knowledge Elements has set an aggressive goal of ensuring that its systems are fully operational 99.5 percent of the time. Our Network Operations Center (NOC) provides a secure and stable environment for our hosting servers. Data centers are monitored 24 hours, 7 days a week, to ensure that every appropriate measure is taken to provide the highest levels of security. Highly trained personnel regularly perform maximum health, and to identify increases in server load or other problematic areas. This careful attention ensures that problems are attended to before they create downtime. In addition, our systems are fully backed up weekly, with incremental data backed up daily. We also have built our infrastructure to compensate for the potential of local power failures. The ITX Design Network Operations Center has two industrial-grade, three-phase Liebert Uninterrupted Power Supply (UPS) systems. These act as large back-up batteries, maintaining uninterrupted power in the event of power surges or outages. With these back-up systems in place, the network can continually operate, even without external power. The routing equipment that delivers the infrastructure from our Network Operations Center to our end users has been built to be fully redundant and enterprise class. Fiber carriers A Network Operations Center preventative maintenance. Our maintenance procedures meet or exceed the manufacturers recommendations. The Global Network Operations Center is staffed around the clock, every day of the year, by Cisco- and Juniper-certified engineers. These technicians monitor the servers to ensure enter the data centers at different points, preventing service failures. Global Network Reliability Knowledge Elements has built relationships with some of technology s best-known and most reliable partners. Our Network Operations Center is OnNet with GlobalCenter(GC), Qwest Communications, and GTE through three separate bandwidth-on-demand connections that

4 4 KEEN--Reliable Infrastructure, Built to Last enter the building. Our global network reach is accomplished by using multiple Tier 1 providers. In addition to the three companies listed above, Knowledge Elements uses services from Level 3, Global Crossing, AT&T, AboveNet, NTT/Verio, and PCW. GlobalCenter, a Tier 1 provider now owned by DataCom, is comprised of a 13,000-mile fiber optic network and Dense Wave Division Multiplexing (DWDM) technology that provides 460 gigabytes per second of capacity worldwide. Its Asynchronous Transfer Mode (ATM) fiber node is located just a few floors below the NOC. node located a few floors below the NOC. This connection provides for additional redundancy and better routes to Europe, Latin America, and Asia. With these carriers, the router has up to 150,000 possible routes for sending information. Genuity, a division of GTE, provides our third Tier 1 Internet backbone, providing excellent networking performance due to its high-speed peering arrangement with other Tier 1 Internet backbone providers. The GTE global network delivers users directly onto the Internet via a highspeed connection to a private, super-capacity backbone. Qwest is networked into the Network Operations Center with Optical Carrier OC-12 lines; plans are in the works to upgrade to an OC-48 line in the near future, dramatically increasing transmission speed. Qwest also has an ATM fiber This network includes 17,000 miles of fiber and OC-192 capacity. It is comprised of more than 800 U.S. local access points and 1,500 international local access points in more than 150 countries. Global network backbone

5 KEEN--Reliable Infrastructure, Built to Last 5 Data Centers Various aspects of the data centers work together to ensure reliability: more than 220,000 square feet of raised floor space across eight facilities in Houston, Dallas, and London; monitoring of facilities 24 hours a day, seven days a week, 365 days a year; N+1 power generator architecture, ensuring power back-ups; N+2 redundant data center HVAC (heating, ventilation, air conditioning) systems, ensuring back-ups; advanced fire suppression, ensuring any fires are localized; membership in the Uptime Institute, a prestigious knowledge consortium where global standards and best practices are created and delivered to maintain system uptime and availability; and regular preventative maintenance performed by highly trained personnel. Our data centers are built at enterprise levels to ensure protection, performance, and expansion for the needs of business and global access. Each data center is designed for maximum uptime and peak efficiency. They are regularly audited independently to comply with industry best practice standards such as Statement on Auditing Standards (SAS) 70 Type II. The data centers also provide: total network capacity in excess of 250 Gbps; global network reach using seven Tier 1 providers, including Level 3, Global Crossing, AT&T, AboveNet, NTT/Verio, PCCW; extensive peering relationships across North America and Europe; and Cisco Guard Distributed Denial of Service (DDoS) protection built into the core of the network and data analysis tools on the backbone. Data Center Power There are multiple data centers in Dallas and Houston that are SAS 70 Type II Certified; the infrastructure includes complete redundancy in supplying data center power to servers and HVAC systems. We have devoted the necessary time and resources to SAS 70 compliance, and the facilities we use meet the highest standards in Typical data center guaranteeing the safety and security of the information technology that they host.

6 6 KEEN--Reliable Infrastructure, Built to Last receiving conditioned Uninterrupted Power Supply (UPS) power. The UPS power subsystem is N+1 redundant, with instantaneous failover if the primary UPS fails. If an extended utility power outage occurs, our on-site diesel generators can run indefinitely. Our generators are routinely Typical server racks The Statement on Auditing Standards (SAS) No. 70, Service Organizations, is an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA). A SAS 70 audit recognizes that a hosting provider has had an in-depth audit of its control activities conducted by an independent third-party auditor, including a thorough review of all its controls over information technology and related processes. Passing a SAS 70 audit demonstrates that adequate controls and safeguards in hosting data and IT infrastructure have been established. Uninterrupted Power Supply/Conditioned Power In the unlikely event of the failure of normal power supplies, a complete power management system including back-up generators is ready to counteract that loss of power. This ensures that all of the data centers power systems run uninterrupted, with every server tested to ensure that they are ready to perform. Servers within the data centers are fed power through an Uninterrupted Power Supply (UPS) that takes raw power from a utility to control, modulate, and supply it to thousands of individual servers. The UPS prevents power surges or local brown outs from affecting server performance. Power typically flows from the local utility to the UPS system to power servers as well as the building s lighting, heating, ventilation, and air conditioning systems. In the unlikely event that the local utility power supply is disrupted, our N+1 generator architecture assures that back-up generators automatically kick in. Back-up Power Generator (N+1) Once the power transfer switches sense a decline in power from the local utility, they automatically signal diesel-powered generators to start up and switch power flow to the generators. There typically will be a delay of a few seconds as these systems switch over. However, our battery-

7 KEEN--Reliable Infrastructure, Built to Last 7 Power redundancy layout powered UPS units ensure the power supply to servers is uninterrupted. Should any generator fail, additional back-up generators automatically kick in to keep power supplies flowing. And if, by chance, there is an extended power outage, on-site diesel generators can run indefinitely. Servers are fed by multiple Uninterrupted Power Supply (UPS) units with redundant and instant failover coverage should any single UPS unit fail. Precision Environment Every data center s HVAC system is N+1 redundant. This ensures that a duplicate system immediately comes online should there be an HVAC system failure. Every 90 seconds, all air in the data centers is circulated and filtered to remove dust and contaminants. The advanced fire suppression systems are designed to stop fires from spreading in the unlikely event one should occur. Physical Security at Data Centers Keeping data out of harm s way is a must; our data centers are protected and monitored 24 hours a day. In order to gain entry into a data center, all guests must pass through two-factor authentication barriers. A Northern Proximity security badge is required for entry/exit on all data center doors in the facility. Shifts of security personnel patrol the data center and facility area regularly, and motionsensitive cameras throughout the facilities track all data center activity. In short: Keycard protocols, biometric scanning protocols, and round-the-clock interior and exterior surveillance monitor access to every one of our data centers,

8 8 KEEN--Reliable Infrastructure, Built to Last Only authorized data center personnel are granted access credentials to our data centers. No one else can enter the production area of the data center without prior clearance and an appropriate escort. Every data center employee undergoes multiple and thorough background security checks before hiring. Network Security at Data Centers Certified security experts set up, configure, monitor, and maintain firewalls including firmware upgrades. In the event of any problem, the expert management team responds to the issue and escalates to priority support with external vendors if needed, ensuring the issue is brought to full resolution. The firewall and security services provided ensure that malicious traffic designed to compromise web-based sites is blocked, while still enabling users to access the hosted application seamlessly. While some compliance mandates such as the Payment Card Industry (PCI) Data Security Standard require a firewall, other compliance mandates call for an assurance of the protection of critical data. Firewalls are well maintained and frequently updated, providing the foundation of critical dedicated server security. Firewall Placement Copyright 2012 Knowledge Elements, Inc. All Rights Reserved.

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