2008 3G CDMA Latin America Regional Conference

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1 2008 3G CDMA Latin America Regional Conference 1

2 Ignacio Angulo With a BSc in Engineering from Universidad Simon Bolivar in Venezuela, Ignacio has extensive experience in Network Engineering, having worked for TelCel Celular and Movilnet in Venezuela, Ericsson in Venezuela and Canada, and now as Executive Vice President in charge of Network Engineering, Maintenance and Operations in Centennial Puerto Rico. In Centennial, Angulo oversees the largest privately owned fiber optic network in the island, with the most extensive wireless coverage, as well. In 2005 he lead the overhaul of the whole network to Nortel and most recently, deployed Rev A throughout the island. As a result, Centennial is #1 in, network reliability, quality and customer satisfaction. 2

3 Centennial Centennial is a full telecommunications provider established in Puerto Rico since 1996 First CDMA commercial application in the Americas Only privately owned fiber optic network in Puerto Rico Largest wireless network in Puerto Rico, completely upgraded in Summer of 05 Most extensive Wi Fi network in the island with more than 100 hotspots Significant Submarine capacity towards the Continental US 3

4 Puerto Rico Operations Fully integrated provider addressing $3B telecom market Caribbean Region Wireline replacement fuels wireless market growth (voice and data) Shared fiber network creates competitive advantage for each business line Florida Service Areas U.S. Virgin Islands Superior network and service attracts high value wireless customers Unparalleled commercial wireline business gaining market share Puerto Rico Puerto Rico Wireless (F3Q08) Pops 4.0M Subscribers 423,600 Penetration 10.6% 4

5 Proven Local Market Strategy Centennial creates a sustainable competitive advantage in wireless and broadband telecommunications services by tailoring the customer experience to each of its local markets US Wireless PR Wireless PR Broadband 5

6 Our Strengths in Puerto Rico Leading wireless network Unparalleled terrestrial and undersea fiber optic network Established local brand highlighting quality and superior service Largest and highest quality retail distribution network Leading direct enterprise sales force 6

7 Strong Revenue Growth ($ in millions) $1, CAGR: 9% $923 Segment CAGR $800 12% $600 $664 7% $400 12% $200 $0 FY2003 FY2007-4% U.S. Wireless Roaming U.S. Wireless Retail PR Wireless PR Broadband (1) Excludes Puerto Rico intercompany revenue and aggregate $11.0 million USF charge in fiscal

8 Focus on Free Cash Flow Generation Free cash flow growth enhances deleveraging ($ in millions) $300 $250 $200 $174 $200 $186 $210 $235 $255-$265 $150 $100 $117 $103 $93 $108 $98 $93 $102 $122 $113 $50 $57 $0 FY2003 FY2004 FY2005 FY2006 FY2007 FY2008E Consolidated FCF U.S. Wireless FCF PR Operations FCF (1) Puerto Rico Operations Free Cash Flow is the sum of Free Cash Flow for Puerto Rico Wireless and Puerto Rico Broadband 8

9 Instant Internet 9

10 Background Instant Internet Successfully launched in December 2005 with new Axxestel Modem and wireless cards, creating the category. Strategy was end benefit oriented: internet that you buy, connect and use instantly, as opposed to waiting to make and appointment for a sales technician to come to your house. Leverage on our superior network with the best coverage in the island, recognized by customers and competitors. Deployment based on population and network traffic, not following the usual model of area metro and then the rest of the island. Only carrier offering two different connection methods: modem and wireless and USB cards. Website tool used to gauge demand. 10

11 Instant Internet Pricing Strategy Category was priced based on speed; we launched offering top speed at the same price point, therefore ensuring the best experience and generating usage. Bundle plan available to current voice subscribers. Modem and wireless cards offered free with 2 year contract to generate sales. 11

12 Instant Internet Target Source of business defined as coming from dial up or DSL, not too price sensitive, that values and needs speed. Medium to high usage: , browsing, gaming. 12

13 Product 13

14 Instant Internet Second Phase In December 2007 we launched Rev A, extolling the superior speed of the network and coverage, with more population covered than any carrier in Puerto Rico. In January, a door to door sales force, focused exclusively on selling Instant Internet across the island was created. An exchange program was put in place offering discount to those Rev0 customers that wanted to upgrade to RevA. 14

15 Instant Internet Results Instant Internet consistently exceeds monthly sales objectives by 8 10%. Instant Internet is paving the way of wireline substitution, making the old phone line unnecessary. 15

16 Rev A Network Performance 16

17 Gains achieved by upgrading to Rev.A: Wireless Access Performance: Rev. A vs. Rev. 0 Average user download speed increased by 21% Average user upload speed increased by 766% Average user latency decreased by 42% Wireless Access Capacity: Simultaneous connections per Data Only Module (DOM) increased by 51% Simultaneous MACindices in use per DOM increased by 57% Real Time Services Capability: Rev.A Quality of Service features, and improvements in upload speed and latency, enable the network to provide commercial VoIP and video conference calls as soon as handsets with QoS chipsets are available in the market. 17

18 Introduction The following tests were performed with an Axesstel D1900 (AW D1900, Rev. 0), an Axesstel MV430 (AW MV430, Rev. A), and a Novatel EVDO Aircard (Merlin X720, Rev. A) using a standard IBM ThinkPad laptop, with an Intel Centrino Duo processor and Windows XP operating system. The tests were performed on three different scenarios: lightly (~5 modems), mid (~10 modems), and heavily (~20 modems) loaded sectors under good RF signal levels (steady green led). In each scenario, three tests were performed: 1st & 2nd. Two 3MB transfers, using in order to measure download and upload speeds 3rd. A hundred packet count ping test (ping hops away from our core) in order to measure average round trip delays. 18

19 Results-Light Loading (~Rev. 0 Connections per Sector) Device AW-D1900 (Rev. 0) AW-MV430 (Rev. A) Merlin X720 (Rev. A) Average Download Average Upload Average Latency 896 kbps 71 kbps 198 ms 1095 kbps 660 kbps 132 ms 1082 kbps 686 kbps 127 ms ~22% increase in the download, and ~9 times increase in the upload. Delay decreased by ~34%. 19

20 Results Medium Loading (~10 Rev. 0 Connections per Sector) Device AW-D1900 (Rev. 0) AW-MV430 (Rev. A) Merlin X720 (Rev. A) Average Download Average Upload Average Latency 558 kbps 129 kbps 412 ms 648 kbps 675 kbps 277 ms 621 kbps 710 kbps 129 ms ~16% increase in the download, and ~5 times increase in the upload. Delay decreased by ~50%. 20

21 Results-Heavy Loading (~20 Rev.0 Connections per Sector) Device Average Download Average Upload Average Latency AW-D1900 (Rev. 0) AW-MV430 (Rev. A) Merlin X720 (Rev. A) 271 kbps 58 kbps 219 ms 339 kbps 503 kbps 141 ms 338 kbps 591 kbps 130 ms ~25% increase in the download, and ~9 times increase in the upload. Delay decreased by ~38%. 21

22 Instant Internet Subscriber Behavior 22

23 Instant Internet Bandwidth Distribution Average Subscriber Monthly usage = 3.14 GBytes Max. Subscriber Monthly usage (observed) = 141 GBytes Bandwidth Consumed by Subscriber Percentiles 75% of subscribers up to 80% of subscribers up to 85% of subscribers up to 90% of subscribers up to 95% of subscribers last 5% of subscribers 75% of subs only consume 24% of traffic 10% of subs consume 54% of traffic 0% 20% 40% 60% 80% 100% Percentage of Total Internet Bandwidth 23

24 100% 80% 60% 40% 20% 0% Instant Internet Bandwidth Usage by Application Download direction 36.5% 24.6% 22.5% 8.3% 4.5% 1.3% 0.8% 0.7% 0.4% 0.2% 0.3% 24 Peer to Peer Other Tunneling Online Games News Groups Network Admin Instant Messaging Outside Top 10 Web Browsing Streaming Protocols

25 100% 80% 60% 40% 20% 0% Instant Internet Bandwidth Usage by Application Upload direction 46.8% 19.2% 15.5% 7.5% 4.6% 2.0% 1.5% 1.4% 0.5% 0.4% 0.6% 25 Other Web Browsing Streaming Protocols Tunneling Network Admin Online Games VoIP Instant Messaging Outside Top 10 Peer to Peer

26 EVDO Rev. A Best Effort VoIP Tests Results 26

27 Introduction The following tests were performed with an Axesstel MV430 (AW-MV430, Rev.A), using a standard VoIP phone (Nortel IP Phone 1535), and a soft IP phone (X-Lite) running at an IBM laptop, over a loaded DOM A sector. The tests were performed with five different scenarios: 1. VoIP phone + Axesstel MV430 to CDMA 2. VoIP phone + Axesstel MV430 to landline 3. VoIP phone + Axesstel MV430 to VoIP phone + Axesstel MV VoIP phone + Axesstel MV430 to soft IP phone at IBM laptop 5. VoIP phone + Axesstel MV430 to VoIP phone + Axesstel MV430, but the call include video in the same call. To measure the voice quality we used a 5 point scale, being 1 non intelligible speech, and 5 POTS quality audio (similar to MOS scale). 27

28 Scenario VoIP Test Matrix Perceived Quality (Scale 1-5) VoIP Codec Call Type VoIP phone + Axesstel MV430 to CDMA 3 G.729 Voice Call VoIP phone + Axesstel MV430 to Landline 3 G.729 Voice Call VoIP phone + Axesstel MV430 to VoIP phone + Axesstel MV430 4 G.729 Voice Call VoIP phone + Axesstel MV430 to VoIP soft IP Phone + Axesstel MV430 4 G.729 Voice Call VoIP phone + Axesstel MV430 to VoIP phone + Axesstel MV430 4 G.729 Voice Call & Video 28

29 Tests Assessment 29

30 Detailed Test Results 30

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