Professional Service Automation (PSA) Software - Global Strategic Business Report

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1 Brochure More information from Professional Service Automation (PSA) Software - Global Strategic Business Report Description: This report analyzes the worldwide markets for Professional Service Automation (PSA) Software in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia- Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through Also, a six-year historic analysis is provided for these markets. The report profiles 49 companies including many key and niche players such as - ADERANT Holdings Inc. - Aplicor Inc. - Autotask Corporation - Compuware Corporation - Connectwise Inc. - Deltek Inc. - Elite Information Systems Inc. - Greentree International Ltd. - IPM Global Software - Microsoft Dynamics - NetSuite OpenAir - Oracle Corp. - Planview Inc. - Sage (UK) Limited - SAP AG - Tenrox - Unit4 N.V. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources. Please note: Reports are sold as single-site single-user licenses. Electronic versions require hours as each copy is customized to the client with digital controls and custom watermarks. For information on site licence pricing please click on Enquire before buying Contents: 1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS 1 Study Reliability and Reporting Limitations 1 Disclaimers 2 Data Interpretation & Reporting Level 3 Quantitative Techniques & Analytics 3 Product Definition and Scope of Study 3 2. INDUSTRY OVERVIEW 4 A Curtain Raiser 4 Evolution of PSA Software As a Business Model 5 Current Scenario: A Review 6 Cooling World Economy Temporarily Sours Prospects for PSA Software 6 The World Beyond Recession 7 Outlook 7 Noteworthy Market Trends & Drivers 8 Cost Savings: A Sharp Edged Benefit Driving the Uptake of PSA Solutions 8 The Cloud Euphoria 8 Optimum Resource Utilization 9

2 Customer Centric PSA Ignites Interest 9 Developing Countries Stand At the Forefront of Growth 9 Integration of PSA Into ERP: The Current Focus Area 10 Small and Mid-Sized Businesses: The New Focus Segment 10 Increasing Number of PSOs Prefer SaaS Over On-Premise 10 Competition: A Review 11 Market in Consolidation Mode PRODUCT OVERVIEW 12 Definition 12 Explaining Professional Services Firms 12 Prerequisites of an Ideal PSA 12 Benefits of PSA Software 13 Streamlining of Operation and Execution 13 Improvement of Business Performance 14 Winning More Business 14 Comparing PSA with other Systems 14 OVERVIEW OF END-USE SEGMENTS 16 Corporate 16 Consulting 17 Accounting 17 Construction PRODUCT LAUNCHES 20 LabTech Software Unveils LabTech Compuware Updates Compuware Changepoint 20 ConnectWise Introduces Updates to PSA Software 20 ConnectWise Unveils ConnectWise 2010 Phase 3 21 Aspire Technologies Unveils QuoteWerks Version 4.5 Build 4 21 SAP AG Unveils mysap Professional Services 22 Assistance Software to Introduce Assistance PSA for Microsoft Dynamics CRMTM 22 Isosceles Finance Introduces Professional Services Automation Service 23 Pink Elephant Rolls out Project Management Service Offering 23 NetSuite Introduces New Version of NetSuite OpenAir for European and UK Market 23 Tenrox Unveils Summer Heat Appirio Introduces PSA Solution 25 Severa Launches Severa 3 25 Appirio Introduces PSA Application RECENT INDUSTRY ACTIVITY 27 Financial Force Purchases Appirio PSA 27 Visma Takes Over Severa 27 Deltek Takes Over Maconomy 27 BMC Software Takes Over Phurnace Software 28 Autotask Takes Over Assets of VARStreet 28 Lawson Software to Acquire Account4 29 Eclipse Computing Enters into Partnership with Tenrox 29 Cloud Services Depot Enters into Partnership with Gaeltek 30 Tigerpaw Enters into Partnership with Reilly Telecom 30 NetSuite Expands Reach of NetSuite OpenAir 30 Quest Software and Tigerpaw Conclude Technical Integration 30 VaultLogix Integrates Online Backup Solution with Autotask PSA Software 31 Lloyds Register Group Implements NetSuite OpenAir PSA Software 31 Software Implements NetSuite PSA Solution 32 SonicWALL GSM Integrates with Autotask PSA Platform 32 6fusion Integrates with ConnectWise PSA 33 Isosceles Finance Expands Service Portfolio to Include PSA 33 ConnectWise Takes Over CoreConnex 33 Oracle Takes Over Primavera Software 34

3 OpenAir and AIPEX Enter into Partnership 34 Roaring Penguin Software Integrates with Connect Wise PSA Software 34 NetSuite to Acquire QuickArrow 35 NetSuite to Acquire OpenAir 35 SonicWALL Enters into Integration Partnership with ConnectWise FOCUS ON SELECT PLAYERS 37 ADERANT Holdings, Inc. (US) 37 Aplicor Inc (US) 37 Autotask Corporation (US) 37 Compuware Corporation (US) 38 Connectwise, Inc (US) 38 Deltek, Inc (US) 39 Elite Information Systems, Inc (US) 39 Greentree International Ltd (New Zealand) 39 IPM Global Software (US) 40 Microsoft Dynamics (US) 40 NetSuite OpenAir (US) 41 Oracle Corp (US) 41 Planview, Inc. (US) 41 Sage (UK) Limited 42 SAP AG (Germany) 42 Tenrox (US) 43 Unit4 N.V. (The Netherlands) GLOBAL MARKET PERSPECTIVE 44 Table 1: World Recent Past, Current and Future Analysis for Professional Service Automation (PSA) Software by Geographic World Markets Independently Analyzed with Annual Sales in US$ Million for Years 2009 through 2017 (includes corresponding Graph/Chart) 44 Table 2: World Historic Review for Professional Service Automation (PSA) Software by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of World Markets Years 2003 through 2008 (includes corresponding Graph/Chart) 45 Table 3: World 15-Year Perspective for Professional Service Automation (PSA) Software by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of World Markets for Years 2003, 2010 and 2017(includes corresponding Graph/Chart) 46 End-Use Industry 47 Table 4: World Recent Past, Current and Future Analysis for Professional Service Automation (PSA) Software in Consulting Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with (includes corresponding Graph/Chart) 47 Table 5: World Historic Review for Professional Service Automation (PSA) Software in Consulting Industry by Geographic World Markets Independently Analyzed with Annual Sales in US$ Graph/Chart) 48 Table 6: World 15-Year Perspective for Professional Service Automation (PSA) Software in Consulting Industry by Geographic World Markets for Years 2003, 2010 and 2017 (includes

4 corresponding Graph/Chart) 49 Table 7: World Recent Past, Current and Future Analysis for Professional Service Automation (PSA) Software in Corporate Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with (includes corresponding Graph/Chart) 50 Table 8: World Historic Review for Professional Service Automation (PSA) Software in Corporate Industry by Geographic World Markets Independently Analyzed with Annual Sales in US$ Graph/Chart) 51 Table 9: World 15-Year Perspective for Professional Service Automation (PSA) Software in Corporate Industry by Geographic World Markets for Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 52 Table 10: World Recent Past, Current and Future Analysis for Professional Service Automation (PSA) Software in Construction Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with (includes corresponding Graph/Chart) 53 Table 11: World Historic Review for Professional Service Automation (PSA) Software in Construction Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Sales in US$ Million for Years 2003 through 2008 (includes corresponding Graph/Chart) 54 Table 12: World 15-Year Perspective for Professional Service Automation (PSA) Software in Construction Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of World Markets for Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 55 Table 13: World Recent Past, Current and Future Analysis for Professional Service Automation (PSA) Software in Accounting Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with (includes corresponding Graph/Chart) 56 Table 14: World Historic Review for Professional Service Automation (PSA) Software in Accounting Industry by Geographic World Markets Independently Analyzed with Annual Sales in US$ Graph/Chart) 57 Table 15: World 15-Year Perspective for Professional Service Automation (PSA) Software in Accounting Industry by Geographic World Markets for Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 58 Table 16: World Recent Past, Current and Future Analysis for

5 Professional Service Automation (PSA) Software in Other Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with (includes corresponding Graph/Chart) 59 Table 17: World Historic Review for Professional Service Automation (PSA) Software in Other Industry by Geographic World Markets Independently Analyzed with Annual Sales in US$ Graph/Chart) 60 Table 18: World 15-Year Perspective for Professional Service Automation (PSA) Software in Other Industry by Geographic World Markets for Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) THE UNITED STATES 62 Market Analysis 62 Table 19: US Recent Past, Current and Future Analysis for Professional Service Automation (PSA) Software by End-Use Industry - Consulting, Corporate, Construction, Accounting, and Other Markets Independently Analyzed with Annual Sales in US$ Million for Years 2009 through 2017 (includes corresponding Graph/Chart) 62 Table 20: US Historic Review for Professional Service Years 2003 through 2008 (includes corresponding Graph/Chart) 63 Table 21: US 15-Year Perspective for Professional Service Automation (PSA) Software by End-Use Industry - Percentage Breakdown of Dollar Sales for Consulting, Corporate, Construction, Accounting, and Other Markets for Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) CANADA 65 Market Analysis 65 Table 22: Canadian Recent Past, Current and Future Analysis End-Use Industry - Consulting, Corporate, Construction, (includes corresponding Graph/Chart) 65 Table 23: Canadian Historic Review for Professional Service Years 2003 through 2008 (includes corresponding Graph/Chart) 66 Table 24: Canadian 15-Year Perspective for Professional Graph/Chart) JAPAN 68

6 Market Analysis 68 Table 25: Japanese Recent Past, Current and Future Analysis End-Use Industry - Consulting, Corporate, Construction, (includes corresponding Graph/Chart) 68 Table 26: Japanese Historic Review for Professional Service Years 2003 through 2008 (includes corresponding Graph/Chart) 69 Table 27: Japanese 15-Year Perspective for Professional Graph/Chart) EUROPE 71 Market Analysis 71 Table 28: European Recent Past, Current and Future Analysis Geographic Region - France, Germany, Italy, UK, and Rest of Europe Markets Independently Analyzed with Annual Sales Figures in US$ Million for Years 2009 through 2017 (includes corresponding Graph/Chart) 71 Table 29: European Recent Past, Current and Future Analysis End-Use Industry - Consulting, Corporate, Construction, (includes corresponding Graph/Chart) 72 Table 30: European Historic Review for Professional Service Automation (PSA) Software by Geographic Region - France, Germany, Italy, UK, and Rest of Europe Markets Independently Analyzed with Annual Sales Figures in US$ Million for Years 2003 through 2008 (includes corresponding Graph/Chart) 73 Table 31: European Historic Review for Professional Service Years 2003 through 2008 (includes corresponding Graph/Chart) 74 Table 32: European 15-Year Perspective for Professional Service Automation (PSA) Software by Geographic Region - Percentage Breakdown of Dollar Sales for France, Germany, Italy, UK, and Rest of Europe Markets for Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 75 Table 33: European 15-Year Perspective for Professional Graph/Chart) 76 11a. FRANCE 77

7 Market Analysis 77 Table 34: French Recent Past, Current and Future Analysis End-Use Industry - Consulting, Corporate, Construction, (includes corresponding Graph/Chart) 77 Table 35: French Historic Review for Professional Service Years 2003 through 2008 (includes corresponding Graph/Chart) 78 Table 36: French 15-Year Perspective for Professional Graph/Chart) 79 11b. GERMANY 80 Market Analysis 80 Table 37: German Recent Past, Current and Future Analysis End-Use Industry - Consulting, Corporate, Construction, (includes corresponding Graph/Chart) 80 Table 38: German Historic Review for Professional Service Years 2003 through 2008 (includes corresponding Graph/Chart) 81 Table 39: German 15-Year Perspective for Professional Graph/Chart) 82 11c. ITALY 83 Market Analysis 83 Table 40: Italian Recent Past, Current and Future Analysis End-Use Industry - Consulting, Corporate, Construction, (includes corresponding Graph/Chart) 83 Table 41: Italian Historic Review for Professional Service Years 2003 through 2008 (includes corresponding Graph/Chart) 84 Table 42: Italian 15-Year Perspective for Professional

8 Graph/Chart) 85 11d. UNITED KINGDOM 86 Market Analysis 86 Table 43: UK Recent Past, Current and Future Analysis for Professional Service Automation (PSA) Software by End-Use Industry - Consulting, Corporate, Construction, Accounting, and Other Markets Independently Analyzed with Annual Sales in US$ Million for Years 2009 through 2017 (includes corresponding Graph/Chart) 86 Table 44: UK Historic Review for Professional Service Years 2003 through 2008 (includes corresponding Graph/Chart) 87 Table 45: UK 15-Year Perspective for Professional Service Automation (PSA) Software by End-Use Industry - Percentage Breakdown of Dollar Sales for Consulting, Corporate, Construction, Accounting, and Other Markets for Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 88 11e. REST OF EUROPE 89 Market Analysis 89 Table 46: Rest of Europe Recent Past, Current and Future Analysis for Professional Service Automation (PSA) Software by End-Use Industry - Consulting, Corporate, Construction, (includes corresponding Graph/Chart) 89 Table 47: Rest of Europe Historic Review for Professional Consulting, Corporate, Construction, Accounting, and Other Markets Independently Analyzed with Annual Sales in US$ Graph/Chart) 90 Table 48: Rest of Europe 15-Year Perspective for Professional Service Automation (PSA) Software by End-Use Industry - Percentage Breakdown of Dollar Sales for Consulting, Corporate, Construction, Accounting, and Other Markets for Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) ASIA-PACIFIC 92 Market Analysis 92 Table 49: Asia-Pacific Recent Past, Current and Future Analysis for Professional Service Automation (PSA) Software by End-Use Industry - Consulting, Corporate, Construction, (includes corresponding Graph/Chart) 92 Table 50: Asia-Pacific Historic Review for Professional Consulting, Corporate, Construction, Accounting, and Other Markets Independently Analyzed with Annual Sales in US$ Graph/Chart) 93 Table 51: Asia-Pacific 15-Year Perspective for Professional

9 Graph/Chart) REST OF WORLD 95 Market Analysis 95 Table 52: Rest of World Recent Past, Current and Future Analysis for Professional Service Automation (PSA) Software by End-Use Industry - Consulting, Corporate, Construction, (includes corresponding Graph/Chart) 95 Table 53: Rest of World Historic Review for Professional Consulting, Corporate, Construction, Accounting, and Other Markets Independently Analyzed with Annual Sales in US$ Graph/Chart) 96 Table 54: Rest of World 15-Year Perspective for Professional Graph/Chart) 97 COMPETITIVE LANDSCAPE Total Companies Profiled: 49 (including Divisions/Subsidiaries - 51) Region/Country Players The United States 28 Canada 4 Europe 14 Germany 1 The United Kingdom 6 Rest of Europe 7 Asia-Pacific (Excluding Japan) Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8, Ireland.

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Professional Service Automation (PSA) Software: Market Research Report

Professional Service Automation (PSA) Software: Market Research Report Professional Service Automation (PSA) Software: Market Research Report Phone: +44 20 8123 2220 Fax: +44 207 900 3970 office@marketpublishers.com Professional Service Automation (PSA) Software: Market Research

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