MBNA LIFESTYLEPROTECT IMPORTANT INFORMATION

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1 MBNA LIFESTYLEPROTECT IMPORTANT INFORMATION Demands and Needs MBNA does not offer any advice or recommendations about LifestyleProtect. We are only able to provide you with information. Please read this information carefully before you make any decision. It is your responsibility to ensure whether LifestyleProtect is suitable for your needs. For those eligible, LifestyleProtect meets the demands and needs of those who wish to ensure that their monthly minimum payments due under their associated credit card account will continue to be met in the event of: accident, sickness, involuntary unemployment or becoming a carer up to age 65; or hospitalisation if between the ages of 65 to 70 or if permanently retired from work and under 70. If you die, or if you receive twelve consecutive monthly benefits, the balance at the time your claim event occurred plus interest and charges that resulted from it will be paid in full. Price The cost of LifestyleProtect is 79p per 100 of your monthly statement balance. This cost includes Insurance Premium Tax at the current rate. For example, if for 3 months in a row your statement balance is 2,000 (which could include interest, and unpaid premiums from previous months), then the total cost of the cover would be for those 3 months. If you had a claim accepted on the example balance of 2,000 you would receive 100 as your monthly benefit for the monthly premium of This means that for every that you pay as a monthly premium, you will get 100 per month as a claim payout. The monthly premium will be debited to your credit card account by the coverholder and may attract interest in accordance with your credit card terms and conditions. This Payment Protection Insurance is optional. There are other providers of Payment Protection Insurance and other products designed to protect you against loss of income. For impartial information about insurance, please visit the website at This document contains important information about your policy. If you are viewing this online, you should download or print a copy of this policy summary and keep it safe as you may need to refer to it in future. Policy Summary This summary does not contain the full terms and conditions of your insurance policy. Full details of the terms, conditions and exclusions of your insurance policy are contained in the policy document. (1) Who Underwrites This Insurance? This insurance is underwritten by Sterling Life Limited and Sterling Insurance Company Limited. For a detailed explanation about which company underwrites which element of cover please refer to the definition of We, Us, Our in Part 1 of the Policy Document Meaning of Words Used In This Policy for further details. (2) What Does The Insurance Cover? LifestyleProtect provides Life, Disability (Accident and Sickness), Unemployment, Hospitalisation, Life Events and Carer Cover. IMPORTANT: You are only able to make a claim if there is a Claim Event Balance owing. Eligibility Requirements To be eligible for cover you must: 1. be the first-named individual on the credit card agreement; 2. be a UK resident; 3. have agreed to pay the monthly premium by way of a transaction debited to your credit card account by the coverholder throughout the period of cover; and 4. meet the age and employment status detailed in the following table: Must be at least 18 and under 65 years of age, and in work (other than in casual, temporary or occasional work) Must be at least 65 and under 70 years of age, or permanently retired and under 70 years of age. Life Disability Unemployment Carer Cover Hospitalisation Life Events

2 If during the period of cover you permanently retire from work or reach the age of 65, you will not be eligible for Disability, Unemployment or Carer Cover benefits but will be eligible for Life, Hospitalisation Insurance and Life Event benefits. If you are absent from work due to sickness or injury on the start date, your cover will start when you return to work, provided that this is within 30 days of the start date. If you have any enquiry regarding your eligibility, please contact us on Tel. No You may contact us using TypeTalk, telephone (3) What Are The Significant Features & Benefits And The Significant Policy Exclusions & Limitations? Note you must meet the eligibility requirements described in Section 2 in order to qualify for the individual covers outlined below. The following table summarises the cover provided by your policy and significant exclusions and limitations to your policy. Please review this policy periodically to ensure it continues to meet your needs. What am I covered for? Life See Part 3(A) of the Disability See Part 3(B) of the Unemployment See Part 3(C) of the Carer Cover See Part 3(D) of the How do I qualify to claim? What am I not covered for? - If you die. - Death resulting from a pre-existing condition (see Section 4) (see Part 3(A) What Is Not Covered? ). - If you are unable to work due to accident or sickness for a continuous period of 30 days. - If you suffer involuntary unemployment for a continuous period of at least 30 days. - If your work ceases (either through resignation or a temporary unpaid leave of absence of at least 5 days) or, if you are selfemployed, you suspend trading or permanently cease to trade due to the need for you to become a carer for your partner, parent, sibling, child or adopted child. - Disability resulting from a pre-existing medical condition (see Section 4), backache or related conditions (unless radiological evidence is available), mental or nervous disorders (e.g. depression) or stress-related conditions (unless you are under the care of, and receiving treatment from, a Consultant Psychiatrist) (see Part 3(B) What Is Not Covered? ). - Unemployment that is voluntary or results from your own act, omission or negligence, unemployment that you are aware of at the start of cover or that occurs within the first 60 days of cover (see Part 3(C) What Is Not Covered? ). - Unemployment that results from the non-renewal of a fixed-term contract within 180 days of the start date (see Part 3(C) What Is Not Covered? ). - Unemployment that results from the expiry of a fixedterm contract unless you have been employed for 12 consecutive months and your contract has been renewed at least once, or you have been employed by the same employer on a permanent basis, but were transferred to a fixed-term contract without a break in employment (see Part 3(C) What Is Not Covered? ). - If you are self-employed (see section 4), you will not be covered unless your business has ceased to trade as a direct result of being unable to pay its debts when due and have declared this to HM Revenue & Customs (see Part 3(C) What Is Not Covered? ). - We will not pay benefit if your work ceases for reasons not associated with becoming a carer, or if the sickness, disease, condition or injury of the person being cared for existed before the start date of cover (see Section 4)(see Part 3(D) What Is Not Covered? ). - If in respect of any one Carer Cover claim we pay benefit to the value of the full balance as at the time your claim event occurred, then you will not be entitled to any further benefit under the Carer Cover part of this policy until you have returned to work for a continuous period of at least 6 months and you will not be able to submit any further claims for Carer Cover to look after the same close relative with the same condition (see Part 3(D) What Is Not Covered? ). - If you are self-employed (see Section 4), you will need to either; provide a letter from your accountant that confirms trading has been suspended and you are not receiving an income from the business; or, provide evidence that your business has totally and permanently ceased to trade and that you have filed cessation accounts with HM Revenue & Customs and that this did not occur for reasons other than you having to become a carer (see Part 3(D) What Is Not Covered? ). Benefits in brief - The policy will pay the balance owing at the date of death. - Each complete month, while the reason for your claim persists, the policy will pay 5% of the balance at the time your claim event occurred, or the minimum monthly payment on your credit card statement, whichever is the greatest. - Once the twelfth monthly benefit has been paid, or when the total benefit paid reaches the value of the balance at the time your claim event occurred, the policy will pay any remaining element of that balance including the fees and interest associated with it, and the monthly payments will cease. - If the reason for the claim persists for 12 months the policy will pay an additional sum up to the value of the premiums paid in the 2 year period prior to the date your claim event occurred.

3 What am I covered for? Hospitalisation See Part 3(E) of the Life Events See Part 3(F) of the How do I qualify to claim? - If you are confined to hospital for a continuous period of 5 days. - If a close relative dies. - If you permanently retire. - If you buy a property which is to be your principal residence. - If you marry. - If you divorce. - If you have or adopt a child. - If you, your partner or your child graduate. - If you finish work to enter full-time education. - If you perform jury service. What am I not covered for? - Hospitalisation resulting from a pre-existing medical condition (see Section 4), backache or related conditions (unless radiological evidence is available), mental or nervous disorders (e.g. depression) or stress-related conditions (unless you are under the care of, and receiving treatment from, a Consultant Psychiatrist) (see Part 3(E) What Is Not Covered? ). - Any Life Event that occurs in the 180 days immediately after the policy start date (see Part 3(F)). - Claims are limited to a maximum of two in any one 12 month period (see Part 3(F)). - Please note you are only able to claim once under the benefits relating to: retirement returning to full time education. Benefits in brief - Similar to Disability, Unemployment and Carer Cover except that after 5 consecutive days of hospitalisation, the policy will pay 5% of the balance at the time your claim event occurred or the minimum monthly payment on your credit card statement, whichever is the greatest. Thereafter it will pay 1/30th of this for each subsequent day of your time in hospital. - The policy will pay 5% of the balance at the time your claim event occurred or the minimum monthly payment due as set out in your credit card statement whichever is the greatest, for the period of two months from the claim event date. (4) Are There Any Other Exclusions & Limitations? The total aggregate payment for any claim will not exceed 100,000. Benefit shall not be payable under any part of this policy if you are currently receiving benefit from a prior claim on this policy, or if there is a zero balance on the claim event date. You are not covered for death, disability or hospitalisation resulting from a pre-existing medical condition; a pre-existing condition is defined as any condition, injury, illness, disease, sickness, related condition and/or associated symptoms, whether diagnosed or not about which you: knew or should reasonably have known at the start date; or had seen or arranged to see a doctor during the 12 months immediately before the start date You are defined as being self-employed if you are not in employment and are: helping with, managing or carrying on business in the United Kingdom paying Class 2 National Insurance contributions and are liable to pay tax under Schedule D, Case I, II, IV or V of the Income and Corporation Taxes Act 1998; or a partner in a partnership; or a person who exercises direct or indirect control over a business (not necessarily the majority shareholder or holder of the majority voting rights); or working for a business and in any way connected with a person who has control (as referred to above) over that business (for example, you are one of his or her family). Other exclusions, definitions and limitations apply to this policy - see the policy document for (5) What Is The Policy Stucture? Part 1 for "Meaning of Words Used". Part 2 for General Provisions (Terms and Conditions). Part 3 Benefits, Section A for Life Cover, Section B for Accident & Sickness Cover, Section C for Unemployment Cover, Section D for Carer Cover, Section E for Hospitalisation Cover, Section F for Life Events Cover. (6) What Is The Duration Of This Policy & When Does It Terminate? This is a monthly contract. Your cover will terminate at the earliest of the following:

4 the date you die; for Accident & Sickness, Unemployment and Carer Cover the date you reach the age of 65 or permanently retire from work (if earlier); for Life, Hospitalisation and Life Events Cover the date you reach the age of 70; upon non-payment of the monthly premium; or the date on which the coverholder has put you on to a reduced payment programme; or when the credit card agreement is terminated; or if you leave the United Kingdom to permanently live abroad; or upon cancellation of the policy. (7) How Can I Claim? To register a claim, please telephone All correspondence and matters relating to claims should be sent to: Team 104, 50 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4JX. Fax (8) How Can I Complain About This Policy? All complaints relating to this policy should be referred to: Customer Liaison Manager, Sterling Insurance Group Limited, 50 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4JX. Telephone number , and from whom you can also obtain a copy of our complaints handling procedure. If you are not happy or the problem has not been resolved to your satisfaction, you may refer your complaint to the Financial Ombudsman Service who will undertake an independent and impartial review of your complaint. The address and telephone number is Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone This does not affect your legal rights. (9) What Is The Financial Services Compensation Scheme (FSCS)? We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS. Contact them at or call them on Changes to the premium/terms and conditions of your policy and your/our rights to cancel. We reserve the right to make reasonable and proportionate changes to your rate of monthly premium and the terms and conditions of your insurance policy at any time; we may also cancel your policy, however at least 30 days advance written notice of any such change or cancellation will be provided to your last known address. Details of the reasons which may lead us to change your monthly premium or your policy's terms and conditions or cancel your policy are listed within your policy - Part 2 Terms and Conditions. YOUR RIGHTS TO CANCEL It is important that you read the policy terms and conditions to ensure the policy is suitable for you. You should do this within 30 days of receiving your policy. You may cancel this policy within 30 days of receiving it, in which case you will receive a full refund of any premium debited to your credit card account for the policy by way of a corresponding credit to the same account, provided you have not made a claim. If you do not cancel your policy within this 30 days, your policy will continue for the remaining period of cover, but you may cancel it at any time. If you cancel this policy after your initial 30-day cancellation period expires, you will not be entitled to a refund of any premiums paid for this policy unless you were ineligible for the policy at the start date of this insurance and that all information supplied to us was accurate. To cancel this policy, please write to Head of Insurance, MBNA Limited, Chester Business Park, Chester CH4 9YR or telephone Is There Any Other Important Information I Should Know About? This insurance is underwritten by Sterling Insurance Company Limited (Registered in England No ) and Sterling Life Limited (Registered in England No ) (The Insurers) whose Head and Registered offices are at Ambassador House, Paradise Road, Richmond-upon-Thames, Surrey, TW9 1SQ. Both Sterling Insurance Company Limited and Sterling Life Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. You can check this on the Financial Services Register at: UK Law will apply to the negotiations that take place prior to the conclusion of your insurance contract. UK Law applies to the insurance contract unless you ask for another law and the Insurers agree to this in writing before the start date of the cover. The terms and conditions of your policy and the information provided in this document will be provided in English. During the term of your policy we will communicate using the English Language.

5 MBNA Status Disclosure MBNA Limited, Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England No MBNA Limited is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009, Register Number: for the provision of payment services, and authorised and regulated by the Financial Conduct Authority for general insurance business. MBNA s consumer credit activities are licensed by the Office of Fair Trading. You can check this on the Financial Services Register by visiting the Financial Conduct Authority website Under our contracts with the insurers that issue the insurance policies provided, we can only provide you with information about those particular policies. We cannot provide you with any information about any policies of the same type that are issued by any other insurers. How Can I Complain To MBNA? If you would like to make a complaint please write to us at the following address: MBNA Limited, Customer Advocate Manager, PO Box 1004, Chester Business Park, Wrexham Road, Chester CH4 9WW or telephone MBNA have procedures in place which will ensure your complaint is handled fairly and quickly. However, if you are not satisfied with the outcome of your complaint, you can write to the Financial Ombudsman Service at the following address: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR or telephone What is the Financial Services Compensation Scheme (FSCS)? We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS. Contact them at or call them on Policy Number: BOA 1,231,000 CP0813_INSU_MB_LP2S

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