COLLEGE OF THE ALBEMARLE. Annual Program Review Summary (Business Administration Technology) (A )

Transcription

1 COLLEGE OF THE ALBEMARLE Annual Program Review Summary (Business Administration Technology) (A ) December 2004

2 ABSTRACT BUSINESS ADMINISTRATION TECHNOLOGY: PROGRAM REVIEW PURPOSE Program/unit review supports the continuous improvement of programs and administrative & educational support units by assessing the following: Curriculum Programs Administrative Units & Educational Basic Skills & Continuing Education Support Services Achievement of stated purpose Achievement of stated purpose Achievement of stated purpose Quality of instruction Quality of services Quality of instruction Curriculum design Functions and staffing Curriculum design Curriculum currency Outcomes Currency Student outcomes Contribution to overall mission of the Student outcomes College Contribution to overall mission of the College Contribution to overall mission of the College The process is designed to occur on a three-year cycle for: Collecting and presenting data to support annual planning and budgeting, Documenting program/unit strengths and weaknesses and recommendations for improvement, and Meeting NCCCS and Principles of Accreditation: Foundations for Quality Enhancement requirements. Methods of Review a. Survey Results Surveys conducted and utilized as a basis for the review process include: graduate/certificate completer survey, employer survey, non-completer survey, fail-to-register survey, non-returning student survey, annual services review, institutional climate & opinion survey, and the annual function-area services review. b. Review of Unit Action Plans Unit Action Plans provide review data relative to goal accomplishments, performance measures, budgeting, resources, evaluation activities and use of evaluation results. c. Program/Unit Review Templates & Checklists Data collected on enrollment, FTE, operating costs & expenditures, qualifications of faculty & staff, appropriateness of facilities, program currency, integration of technology, and overall strengths & weaknesses of the program or unit can be found within review templates and checklists. PROCEDURE Program/unit review is a primary function of the offices of instruction and institutional effectiveness. The Vice President of Instruction (who is the resource administrator for the program review committee) works closely with the Director of Institutional Effectiveness, division heads, and other college staff to coordinate the reviews. More specifically: 1

3 VPI, President s Staff, and Division Heads: confer with the Director of I.E. to develop a process that meets college, state, and accreditation needs, assist with development of surveys, evaluation instruments, and data collection tools, and edit program review data collection (templates) and approve final copies. Program Review Committee: use the review notebook contents (template & supporting documents) as a basis for the study and evaluation of the program or unit, a committee member is assigned responsibility for reviewing the program or unit and upon completion, will report his/or findings to the Director of Institutional Effectiveness via comments and recommendations and completion of the required checklist of review components. As a result of the evaluation/review of the curriculum program or unit, the Director of Institutional Effectiveness issues an informational report (summary) to the President, president s staff, division heads & department chairs, and unit heads containing the following: 1. strengths and weaknesses of the program/unit 2. recommendations and suggestions for improvement of the operation of the program/unit 3. a follow-up time line to report the actions taken in response to the recommendations 4. future issues 5. applicable completed checklist The recommendations, strengths and weaknesses will be used to make improvements in the curriculum programs or administrative units. Improvements made as a result of program review will be documented utilizing the prescribed Assessment Action Report {copy attached}. 2

4 IDENTIFIED PROGRAM STRENGTHS Evidence is present that the Business Administration program is meeting its purpose of introducing students to the various aspects of the free enterprise system by providing students with a fundamental knowledge of business functions, processes, and an understanding of business organizations in today s global economy. Supporting evidence and other program strengths are summarized as follows: 1. Long-standing program with consistently high enrollments and graduation rates. 2. Well qualified faculty all meeting minimum SACS criteria. 3. Faculty offers varied teaching methods to facilitate different learning styles of students. 4. Overall faculty evaluations were very favorable modifications were made and documented where necessary % of graduates completing surveys over the five year period of this review reported goal completion. 6. More than ¾ of Business Administration graduates were employed in jobs related to their majors during this review period % of employers of Business Administration graduates reported satisfaction with graduates. Some positive employer comments as follows: We feel very fortunate to have one of your graduates. We have been very pleased with our employee. She is truly an asset to our office. I cannot think of any skills that she needs to improve on. This employee is an exceptional person. Continue high quality training! 8. Active advisory board well representative of service area and surrounding areas. IDENTIFIED PROGRAM NEEDS/WEAKNESSES WITH RECOMMENDATIONS Evidence indicates that the business industry is vital to the community served by the College and improvements and updates are constantly needed to remain competitive in this industry. To improve the quality of the Business Administration Technology program, certain needs have been identified and are listed with recommendations below: 1. Identify and/or modify appropriate courses to be taught on-line analyze teaching methods of traditional classroom vs Internet. Recommendation: Utilize student feedback, survey data, on-line chat comments, and other formal or informal analysis to make judgments on appropriate Internet course offerings. Document results of assessments utilizing the Assessment Action Report. 2. Continue to emphasize appropriate professional behavior in the work place - an advisory board recommendation. Recommendation: Explore ways to incorporate professional development into the curriculum, (for example World of Work course, workshops, outside speakers, employer seminars, etc.) Document improvements made as a result by utilizing Assessment Action Reports. TIMELINE TO RESPOND TO RECOMMENDATIONS Recommendations should be responded to utilizing the Assessment Action Report within the year following this review or during the academic year. Assessment Action Reports showing what actions were taken as a result of program review or other evaluation tools are filed with the Office of Institutional Effectiveness and become part of the PN planning process. Assessment Action Reports serve as official documentation on how evaluation was used to improve programs and services. In other words, it is the College s approved method of closing the loop. 3

5 FUTURE ISSUES 1. Make programmatic changes as the market requires it we are monitoring accounting software QuickBooks vs Peachtree. 2. Update computers and software as technology improves. 3. To investigate why the graduating numbers for the two-year Business Administration Program are not higher. CHECKLIST COMPLETED BY REVIEWER Attached. 4

6 COLLEGE OF THE ALBEMARLE CURRICULUM PROGRAM REVIEW CHECKLIST Business Administration Technology Joe Turner Karen Alexander Name of Program Division Chair Department Chair AAS Business Administration 2004 December 2004 Type of Degree Awarded Academic Year of Review COMPONENTS MEETS CRITERIA YES NO RECOMMENDATIONS/COMMENTS Clearly defined Statement of Purpose Data on operating costs Cost effectiveness Appropriate admission requirements Pg. 14 college catalog Adequate enrollment to justify operating Faculty credentials meet SACS requirements For full-time; no mention of part-time credentials. Number of faculty meet program needs Faculty participate in professional organizations & professional development activities No data for L. Williams. 5

7 COMPONENTS MEETS CRITERIA YES NO RECOMMENDATIONS/COMMENTS Faculty integrate technology in instruction Performance measure: Goal completion of completers Performance measure: Employment of Graduates Performance measure: Employer Satisfaction With Graduates Performance measure: Student Satisfaction of Program Completers and Non-Completers Clearly defined student educational outcomes Required Core Competencies (Degree Programs Only) a. Reading b. Writing c. Oral Communications d. Fundamental Math Skills e. Basic Use of Computers 6

8 COMPONENTS Student educational outcomes reflect job market/transfer to higher education needs MEETS CRITERIA YES NO RECOMMENDATIONS/COMMENTS Procedures for evaluating outcomes/performance measures are in place Survey results and performance measure results are in place Documentation and evidence exists of using results to make improvements Accreditation by agencies other than SACS None. Articulation agreements in place No agreements for BA program. Advisory committee exists Advisory committee minutes on file Equipment and supplies are adequate to support program Facilities (classrooms, labs, shops, clinical sites) are adequate for student enrollment Needs explanation for why facilities are adequate. 7

9 COMPONENTS MEETS CRITERIA YES NO RECOMMENDATIONS/COMMENTS Other Performance Measure: Program Enrollment Other Performance Measure: Curriculum Student Retention and Graduation This benchmark was met 3 out of the last 4 years. 8

10 College of The Albemarle Assessment Action Report Planning Unit: Year: Assessment Description: In this section, the form s initiator describes what happened or took place that alerted you to a problem or concern. Action(s) Taken: This section describes what occurred as a result of the assessment. It explains the possible solution to the problem or concern. Improvement(s) Resulting from Action Taken: This section should describe how the actions taken have improved or enhanced the program or service. Submitted By: : 9

11 PROGRAM REVIEW APPROVALS: BUSINESS ADMINISTRATION TECHNOLOGY Approved by: Resource Adm./Program Review Comm. Department Chair/Program Coordinator Division Head Chair, Program Review Committee/ Director, Institutional Effectiveness Issued to: Division Head Department Chair/Program Coordinator 10