We Fight Cancer: Care That Never Quits

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1 We Fight Cancer: Care That Never Quits Cancer Treatment Centers of America (CTCA ) delivers an extraordinary patient experience we call Patient Empowered Care. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination. A Culture of Teamwork, Empowerment & Development CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard. Position Overview Cancer Treatment Centers of America (CTCA) is seeking a Chief Operating Officer (COO) for their location in Phoenix, Arizona. The COO will provide exceptional leadership to ensure outstanding patient care throughout the facility. Responsible for the overall level of service, and quality of patient care while ensuring financial performance objectives are met. Provides leadership, planning, direction, administrative support to ensure strategic goals and department level key performance indicators are achieved. Ensures facility conditions and standards of compliance adhere to government and accreditation agencies. This individual will be accountability for the following: Leadership and Talent Identifies and develops successors and talent pools for key positions. Attracts and selects the best high-caliber talent by recognizing organization and individual needs; provides career pathways for high potentials. Creates an environment that fosters opportunities for personal growth and excellence; empowers stakeholders to stretch beyond what they thought they could do. Aligns the organization according to the CTCA strategy and monitors progress; institutes scalable and sustainable infrastructures and processes and to enable long-term business growth.

2 Champions the strategic planning process and ensures alignment with enterprise-wide goals and initiatives. Identifies critical goals and success factors in different functions; supports direct reports in achieving objectives. Positions the business to achieve industry-leading performance. Holds the organization accountable for executing CTCA healthy wellbeing strategies and modeling healthy wellbeing behaviors through my own actions and decisions. Operating Results Oversees the operations of the oncology program. Formulates long-range objectives, plans, and programs for all departments that are consistent with overall hospital objectives. Develops short-range goals for all areas and establishes budgetary guidelines by which goals can be achieved. Oversees the procurement of hospital materials, supplies, equipment, systems, and services in accordance with quality, cost and scheduling of the various departments. Negotiates financial and service agreements with contract vendors and physicians. Serves as acting CEO to cover for President's absence and makes financial decisions on behalf of the CEO for patient exceptions. Assists in the selection of medical staff members and supervises the oncology physician group to ensure continuity and quality of care. Participates with leaders of governing body executive management, department directors and medical staff in developing, implementing, and evaluating the hospital's strategic plan, budgets and resources allocation. Establishes processes and systems that facilitate information sharing, discovery and active listening with patients Aligns top box patient survey results and identifies areas and opportunities for improvement. Develops systems for communicating with all managers, teams and stakeholders and outside partners and cascades important organizational messages throughout the enterprise. Asks questions to gain understanding of each function's contributions to both the organization and the patient experience. Creates an environment for Patient/Stakeholder First environment at all levels of the organization. Brand Delivery Strong orientation toward service excellence. Effectively motivates and coaches staff in CTCA standards of excellence.

3 Communicates the CTCA Mission, Vision, Values, Promise and Stakeholder Bond with key partners outside the organization. Builds brand esteem through external partnerships. Key constituents view this role as an industry leader. Growth and Innovation Creates compelling vision for change initiatives and establishes a sense of urgency. Leverages internal and external meetings and events to communicate a vision for change. Integrates efforts across business units in the organization and takes responsibility for strategic implementation. Involves key players in process and plans and allows for open communication; Rewards positive results. Orchestrates the pace and process of change initiatives. Communicates priorities to direct reports and drive change. Relationships Communicates a common strategic vision that cascades through the organization and links to all team goals. Influences through and across multiple internal layers to achieve operational excellence and strategic alignment. Establishes and fosters influential, constructive relationships with the community, key business partners, and the Board of Directors, built on a free flow of information. Eliminates organization-wide barriers to effective execution. Reports To Hospital CEO Education Bachelor's Degree or equivalent work experience. Master's Degree (MBA, MHA) strongly preferred. Experience

4 Demonstrative track record of leading a patient centric, patient focused care model Demonstrated track record of a minimum of ten years of hospital operational expertise; inclusive of: 1. Extensive interaction with and leadership of physicians. 2. Direct leadership of a robust clinical trials/innovation program. 3. Direct oncology experience preferred. Minimum of three years in a Vice-President level role; inclusive of Board of Director reporting/accountability. (e.g. business management layer of leadership pipeline). A proven track record of consistently making sound decisions through a combination of analysis, wisdom, experience, and judgment; high level of business and financial acumen including successful P & L management; the ability to balance the delivery of programs against the realities of a financial constraints; Previous leadership and oversight of a strategic planning process, quality improvement programs and process improvement/lean thinking. Career path direction and interest for a future Chief Executive Officer position at CTCA. Skills Impeccable writing, verbal, presentation and communication skills. Superb business acumen. Analytical skills to assess financial costs, impact of programs, develop and administer departmental expense and revenue budgets, and prepare special and recurring reports and analysis. Assures appropriate resource control by preparing, directing and monitoring operating budgets that facilitate the appropriate and effective allocation of human and material resources. Leadership development and coaching skills. Solid relationship-building skills. Proven ability to think innovatively and apply best practices in an organization. Ability to accurately and decisively make decisions interfacing with patients, caregivers, physicians, stakeholders, vendors and various members of the community. Personal Characteristics Strategic thinker and planner and brilliantly delivers results through others High energy, positive behavior, and the ability to provide superior customer service Results and accountability driven, with a track record to prove it Comfortable and confident in stating a position and supporting it Strong persuasion skills Team Player

5 Executive presence capable of representing CTCA in any environment Strong sense of humor with the ability to challenge and inspire The ability to handle a demanding workload and meet position and company objectives under pressure The Best Place to Work We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness. Beyond The Resume, What We Look For We select people with talent people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient. Do you see yourself working with a passionate team in a dynamic, high growth environment? Apply today to begin your journey. Apply Here:

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