Pacific Gas and Electric Company. Ishaq Mohammed / Anil Saka Online and Middleware Application Operations

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1 Pacific Gas and Electric Company Ishaq Mohammed / Anil Saka Online and Middleware Application Operations

2 Agenda Overview Challenges Solution Middleware Provisioning Use Cases PG&E s Provisioning Portal Benefits Gained Future Plans Summary Q/A 2

3 Agenda Overview Challenges Solution Middleware Provisioning Use Cases PG&E s Provisioning Portal Benefits Gained Future Plans Summary Q/A 3

4 Company Profile Headquarters in San Francisco, California Provides energy to approximately 15 million people 70,000 square mile service territory Total Assets: $50 billion 2012 Net Income: $816 million 2012 Capital Expenditures: ~$4.5 billion PG&E SERVICE AREA IN CALIFORNIA 4

5 IT Overview - Infrastructure 280+ WebLogic Domains (versions 9.2 through ) SOA Suite & Oracle Service Bus (OSB) WebLogic Portal & Integration 970+ WebLogic Servers 205 Databases (versions 10g through ) 500+ host servers running Linux and AIX Microsoft SQL Server, Apache HTTP Server 2.2 and Sun One. 2,000 IT employees Team of 8 in middleware management 5

6 IT Overview MyEnergy Business Application MyEnergy application most critical from business perspective Account management (e.g. customers can monitor /manage energy use, pay bills online) Promotion of energy-savings programs Scheduled outages of PG&E services 2.2 million active users 6,000 users logged in hourly during peak times 6

7 IT Overview MyEnergy Architecture Diagram 7

8 Agenda Overview Challenges Solution Middleware Provisioning Use Cases PG&E s Provisioning Portal Benefits Gained Future Plans Summary Q/A 8

9 Challenges High cost in manually building 30+ middleware environments each year (~$2.5 million) 20% increase in WebLogic landscape past 2 years What worked in pre-production sometimes failed to work in production 9

10 Agenda Overview Challenges Solution Middleware Provisioning Use Cases PG&E s Provisioning Portal Benefits Gained Future Plans Summary Q/A 10

11 Solution: Oracle Enterprise Manager to Provision Middleware Environments Modernizes the build process Guarantees speed to market delivery Eliminates errors Reduces labor cost and time spent Provides out-of-box monitoring 11

12 Oracle Enterprise Manager Cloud Control 12c Deployment Four environments for Cloud Control 12c dev, test, stage and production Production environment for Cloud Control 12c: Management Service Release 3 on Redhat Linux with Active-Standby high availability configured Management Repository in two node RAC DB on Redhat Linux Management Agents Release 3 on Redhat Linux and AIX Fusion Middleware Plug-in

13 Agenda Overview Challenges Solution Middleware Provisioning Use Cases PG&E s Provisioning Portal Benefits Gained Future Plans Summary Q/A 13

14 Middleware Use Cases WebLogic Server 12c (WLS) version Oracle Service Bus 11g (OSB) version WebLogic Portal 10g (WLP) version Small, Medium Or Large Deployment 14

15 Middleware Provisioning Discover reference Oracle Home/domain Create provisioning profile in software library Create directives in software library Edit predefined deployment procedure Test deployment procedure from console to capture input parameters Create wrapper script which calls emcli submit_procedure Enable end users to make requests using PG&E s Provisioning Portal 15

16 Prerequisites Configure Software Library on OEM Server Enable passwordless (ssh keys) connection between Oracle Management Service and new VM Update the /etc/sudoers with: weblogic ALL=(root)/u01/app/Oracle/product/agent12c/sbin/nmosudo Setup named credentials and privilege delegation. Install required packages on the OS, create OS user and group(weblogic) Install and start Oracle Management Agent on new server 16

17 Sample: Provisioning Profiles 17

18 Directives Provisioning Profiles Capture Standard Files and Artifacts of WebLogic Domain[Gold Image]. Additional Files Specific to WL Domain must be moved to Target Host(s) with File Transfer Step or Directive. With Directives you upload required Files to Software Library along with script to move and/or Manipulate Files, called Main file Be sure to check Use Most Recent Version check box, else your procedure keeps calling older version 18

19 Sample Directive 19

20 Customized Deployment Procedure Oracle-provided deployment procedure named "Provision Middleware" customized to accommodate PG&E requirements Custom Directives (Described Earlier), or Shell Script that Execute Shell Commands and/or call WLST We Generally Added One Directive and 3 to 4 Shell Scripts to Customized Procedures Shell Script Cannot Exceed 4096 Characters. Can Use Runtime Variables in Scripts, e.g. ${target.domain_home_dest_admin_host} 20

21 Sample Deployment Procedure 21

22 Options to Provision Provision using console: Several clicks and repetitive process Provision using EMCLI: Capture once and execute many 22

23 EMCLI Wrapper Script Generated Properties Files Made Generic by Substituting Actual Values with Specific Keywords: <Hostname> -> MyHostName <Domain Name> -> MyDomainName <DBSid> -> MyDBSid Wrapper Scripts Creates Copy of Properties Files and Substitutes New Values Passed on Command Line Removes Copy When Completed Provision New WebLogic Portal Domain Example: sh./emcliwrapperdb.sh "DB_DATA" "S" database-host "Linux" "WLPDBS" sh./emcliwrapperwl.sh WLP S EIWLP wlp-mw-host database-host WLPDBS 23

24 Agenda Overview Challenges Solution Middleware Provisioning Use Cases PG&E s Provisioning Portal Benefits Gained Future Plans Summary Q/A 24

25 PG&E Provisioning Portal Capable of Provisioning: Operating Systems SAP Environments System Provisioning Provision Requested Operating System Artifact Provision Requested SAP Artifact Oracle Databases Oracle Fusion Middleware Environments Artifact Provisioner Provision Requested Database Artifact Provision Requested Fusion Middleware Artifact 25

26 PG&E Provisioning Portal Processes PG&E has built a portal for request intake and complete orchestration of the provisioning process Provides central interface to end users Makes REST calls to Pureflex System for OS provisioning Installs Management Agent Invokes EMCLI scripts to provision middleware environments 26

27 PG&E Provisioning Portal Features Authentication against PG&E Active Directory / SSO Ability to notify Requestor/Approver via System provisioning clients pay for the resources System provisioning clients are not responsible for the maintenance of any part of the shared infrastructure Ability to monitor performance of their workloads to ensure SLAs are met Provides at least three deployment options for each artifact in terms of sizing: small, medium, large 27

28 One Click! Provision Operating System Install Middleware Configure Domain Discover Domain to obtain out-of-box monitoring 28

29 Agenda Overview Challenges Solution Middleware Provisioning Use Cases PG&E s Provisioning Portal Benefits Gained Future Plans Summary Q/A 29

30 Achieved Results and Improved Business Standardized OS, middleware and database images Reduced overall provisioning time by 75% Saved ~$1 million since rollout 30

31 Agenda Overview Challenges Solution Middleware Provisioning Use Cases PG&E s Provisioning Portal Benefits Gained Future Plans Summary Q/A 31

32 Future Plans Extend provisioning to more use cases: Oracle SOA Suite Oracle Business Process Management Suite Web Servers 32

33 Agenda Overview Challenges Solution Middleware Provisioning Use Cases PG&E s Provisioning Portal Benefits Gained Future Plans Summary Q/A 33

34 Summary PG&E uses Oracle Enterprise Manager Cloud Control 12c deployment procedures with custom steps and scripts to provision all Oracle WebLogic Server, Portal and Service Bus environments PG&E has built an end-user portal to provision middleware infrastructure with a single click Provisioning brings PG&E a 75% reduction in time to market Many lines of businesses are enjoying the benefits of lower costs, faster delivery, and standardized deployments 34

35 Agenda Overview Challenges Solution Middleware Provisioning Use Cases PG&E s Provisioning Portal Benefits Gained Future Plans Summary Q/A 35

36 Thank you for your participation! Q/A 36

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