1 INTERNATIONAL CONNECTIVITY SERVICES FOR YOUR BUSINESS GLOBAL CONNECTIVITY SIMPLIFIED
2 Enterprises focus on harnessing powerful data and communication networks to achieve efficiencies that advance their business in every aspect. Irrespective of the industry your business operates in or the size of your company, high performing and secure solutions that are easy to implement and use, are an absolute requisite. Qualitynet delivers global connectivity solutions to support your network, infrastructure and application needs, while providing flexible, secure and cutting-edge solutions.
3 ABOUT US We serve both the corporate and consumer markets in Kuwait, offering customized and comprehensive Internet, Data Communication & ICT Solutions to businesses, government entities and residential customers nationwide. Adhering to global standards in management practices and technology services, Qualitynet commenced operations in Drawing on the strengths of our partnering companies - leaders in their respective segments, Qualitynet quickly grew into a world-class communications service provider and regional solutions powerhouse. Today, we pride ourselves at being Kuwait's leading and pioneering provider in the field of Internet Services, Data Communications & ICT Solutions. Our stakeholders Ali Alghanim & Sons Industries A regional business powerhouse with a firm presence in a range of diverse industries. Batelco A Telecom Industry mogul with over half a century's experience in Telecom, delivering corporate and residential solutions in the Middle East. National Bank of Kuwait The Middle East's leading financial institution.
4 OUR COMMUNICATION INFRASTRUCTURE Our MPLS Core network connects and covers the entire country We seize opportunities that emerging telecom technologies provide, helping us in offering total solutions for new generation networks.
5 Qualitynet's robust and state-of-the-art MPLS backbone based network covers the entire length and breadth of Kuwait. The backbone network is based on Fiber Optic medium that provides a high level of resilience and full network redundancy. Access to the backbone network is primarily through High Speed Giga Ethernet, which provides all kinds of VLL, VPLS and VPRN technologies, along with legacy services such as Frame Relay, ADSL and ISDN technologies. Our Network Strength & Capacity One of the elite aspects that keep Qualitynet unique in the region is our Network Strength, Diversity and Reach. The speeds (bandwidths) that we deliver to customers include: n 64 Kbps, multiple of E1s (2 Mbps), DS3s (45 Mbps), STM-1s (155 Mbps), STM-4s (622 Mbps), Fast (100 Mbps) Ethernet, Gigabit (1024 Mbps) Ethernet and 10 Gig Ethernet. The platform technologies we employ consist of xdsl (ADSL, ADSL2, ADSL2+, VDSL), Frame Relay (E1), ATM (Clear Channel, Frame Relay, Ethernet), IP/MPLS (VLL, VPLS, VPRN) and SDH (Clear Channel). Together, our speeds and platform technologies combine to give us an easy edge in terms of Quality of Service (QoS), Class of Service (CoS) and Traffic Engineering.
6 OUR GLOBAL REACH Similar to our diversified Core & Access local network, we have built a state-ofthe-art diversified International Gateway. The gateway operated by Qualitynet offers premium Data & Internet services with high availability & Quality of Service. Our International Gateway setup is built through multiple international peering with Tier-1 Carriers, using fully redundant connectivity over diversified Submarine & Terrestrial Fiber Optic Systems. High capacity geographically redundant Fiber Optic links carry Data & Internet traffic to regional & International providers. Our diversified setup leads to maximized service availability and minimal impact during Submarine Fiber breakdowns. Qualitynet has extended its regional and international reach through hosting MPLS nodes of regional & global operators such as AT&T, Orange, STC & Batelco as well as creating multiple Network to Network Interconnections (NNI) with global carriers, thereby establishing Kuwait's footprint in the world map. Additionally, Qualitynet's OSS agreements and arrangements with regional & global carriers give us a better chance to provide superior services to any kind of client.
7 Our network of Partnerships and PoPs help extend our regional and global footprint, giving you seamless connectivity options to any part of the world, over our resilient and diverse network. Our Main International Exits EUROPE US TGN GBI FALCON SUBMAR INE IRAQ TERRESTRIAL
8 Our International Nodes Qualitynet Customers Qualitynet joined hands with AT&T, Batelco, Orange & STC to become their MPLS presence in Kuwait, and a part of the global MPLS footprint, spanning over 163 countries in Europe, US, Africa, Asia, Middle East and the Far East. With a combined strength of over 3,800 service nodes, Qualitynet reaches customers globally to provide various advanced MPLS solutions such as VLL, VPLS and VPN services.
9 Kuwait Cairo Suez Jordan Aqaba Egypt Iraq Al Faw Kuwait City Al Khobar Manama Doha Saudi Arabia Iran Bandar Abbas Pakistan Khasab Chabahar Dubai Al Seeb Karachi U.A.E India Sudan Port Sudan Eritrea Oman Jeddah Al Ghaydah Yemen Al Hudaydah Mumbai Djibouti KEY SMW-4 SMW-3 FLAG FALCON SAUDI FIBER OPTIC FOG GBICS TGN (UPCOMING) IRAQ FIBER KUWAIT - IRAN CABLE Spain Portugal Western Sahara Morocco Mauritania Guinea Germany Poland Ukraine France Austria Algeria Mali Italy Tunisia Niger Nigeria libya Greece Chad Egypt Sudan Turkey Syria Iraq Ethiopia Saudi Arabia Turkmenistan Iran Afghanistan Pakistan India India Nepal Myanmar (Burma) China Thailand Vietnam South Korea Philippines South Sudan Malaysia Indonesia Australia
10 Qualitynet s Global Presence Our network reach branches well into Europe, US & the Middle East and North Africa (MENA) region, to integrate and provide advanced solutions and support with local partners. Establishing a strong presence in Europe ensures quick service delivery and multiple last mile connectivity options. Additionally, future Point of Presence (PoP) in the Far East will enable further coverage in the region. Qualitynet Regional Reach Iraq & MENA Europe Main Exchange Qualitynet Network Customer Kuwait Customer Europe/US Europe Main Exchange PoP1 PoP2 Qualitynet Network (DR)
11 OUR CORPORATE CAPABILITIES 24 x 7 Network Operation & Service Management Center. Highly resilient infrastructure and redundant network. Global Reach through highly diversified International routes. Service Excellence delivered by team of experts. One-Stop-Shop for all your solutions. Service Level Agreements (SLAs) & world class Quality Standards. Innovative solutions based on leading-edge technology. Powerhouse portfolio of Business Services. Unbeatable experience in delivering global solutions. With Qualitynet and its global partners, your business is backed by 211 years of combined experience in providing global solutions to the world.
12 Services offered by Qualitynet over MPLS Internet Protocol Virtual Private Network (IP-VPN) Qualitynet's IP-VPN is engineered to support a range of powerful managed application services that can radically improve your business processes and overall operational efficiency. Virtual Leased Line (VLL) A point-to-point virtual private network connection, connecting two customer edge devices transparently at two different locations, as if they had a traditional leased line in between. Virtual Private LAN Services (VPLS) An Ethernet based multipoint-to-multipoint communication, providing connectivity to multiple customer sites in a manner that is transparent to the customer edge devices. Virtual Private Routing Network (VPRN) Providing a way to communicate between locations without having to lease traditional circuits, VPRN uses labeled tunnels to create a private WAN (Wide Area Network), for sharing confidential information over an absolute secure path. It enforces privacy through traffic segregation and the isolation of IP routing information per VPRN instance.
13 INTERNATIONAL PRIVATE LEASED CIRCUITS (IPLC) IPLC connects major national and international organizations with a direct link to their global offices for end-to-end connectivity. With IPLCs, organizations that need to constantly exchange large volume of data between point to point (one-to-one applications) or multi-point (one-to-many application) locations can maximize their data throughput by having exclusive and dedicated connectivity between their points of presence round the clock, day in and day out. Charged at a fixed monthly rental that is irrespective of usage, the circuit becomes more economical as it is used more. A wide variety of upgradable operating speeds are offered to suit customer's needs. Qualitynet s IPLC Service offers: 24-hour access through permanent dedicated links. Fixed monthly rental irrespective of usage, mean cost savings over increased usage. Full duplex operation saves time and eliminates the inconvenience of waiting to send while receiving traffic,and vice versa. Wide variety of transmission speeds, from 64 Kbps and multiples of 64 Kbps. Round the clock support from Qualitynet s Service Management Center & Network Operation Center. Quality Service through Service Level Agreements.
14 OUR GLOBAL CONNECTIVITY SERVICES Utilizing state-of-the-art technology and a dedicated team to design the best solutions for your business, we provide companies around the globe with the ability to connect and transfer data seamlessly, securely and reliably. MULTI PROTOCOL LABEL SWITCHING (MPLS) MPLS is a highly scalable, protocol agnostic, data-carrying mechanism, which creates virtual links between nodes on the network, regardless of the protocol of their encapsulated data. With MPLS, customers can tie all of their locations together, eliminating carrier hardware in their telecom closet, and prioritize all of their data traffic so that voice and video run flawlessly - even when the network is at its busiest.
15 Qualitynet s MPLS Service offers: End-to-End security with a more economical, private and reliable network. Geographic independence. Reduced costs by providing a single transport connection. Enhanced voice, data and video solutions. Automated system for billing, ordering and provisioning. Helps avoid latency and packet loss. Ensures Quality of Service and bandwidth protection. Diverts and routes traffic around link failures, congestion and bottlenecks. Easy process for upgrading the network to a higher bandwidth. Extended reach of your headquarter s applications to branch offices, remote workers, customers, suppliers and partners. Greater flexibility to support a wide range of access needs, such as the Internet, Intranet and Extranet. Reduced network costs for implementation and on-going operations. Leverages existing Internet access connections for convergence of multiple applications and traffic types.
16 Qualitynet's Connectivity with Iraq Over the past few years, Qualitynet has successfully established operations inside Iraq, directly and through business partners, delivering multiple E1s, DS3s and STM1s to meet customer requirements at various locations within Iraq. In Iraq, Qualitynet installs suitable routers at customer locations through a local partner, on their existing IP/MPLS Infrastructure present all over the country. Our MPLS-based last mile connectivity for locations in Iraq are provided over Fiber Optic Cable, Copper or Microwave mediums, subject to their availability. We also have the capability of providing end to end terrestrial set-up and solutions to Europe, by transiting the Iraq local network via Turkey. To Europe via Istanbul Duhuk Agrah Exits to Syria Mosul Baiji Exits to Iran Akashat Traibil Haditha Al-Ramadi Mamoon Fallujah Qaim Mahmadiyat Karbala Rutba Najaf Bauba Baghdad Hilla Diwaniya KUT Exits to Iran Exits to Saudi Arabia Samawa Basra1 Safwan Abdally Basra2 Um Qasr FAW Exits to Kuwait
17 GLOBAL IP-VPN Virtual Private Network (VPN) offers the flexibility to connect customer locations and applications, anywhere and anyhow regardless of physical location or access type. VPNs deliver the attributes of a private data network within a shared network infrastructure, offering enterprise-class scalability and reach across multiple IP-based infrastructures. The service also offers many of the performance and security characteristics traditionally found only in dedicated private environments. Qualitynet's IP-VPN Service offers: Secure & reliable network architecture providing any-to-any connectivity globally. Management capabilities providing the level of control you require. Flexibility to add new locations, applications and features to the network. Improved application performance using Class of Service to prioritize traffic. Easily integrate new technologies to existing infrastructure. Simplify network management with easy to use web-based tools. Service Level Agreements to support your mission critical traffic. Secure remote access for the mobile/ remote employee. Single sign-on for all applications, regardless of network connection type. Consistent & global customer experience.
18 ONE STOP SHOP (OSS) One Stop Shopping (OSS) provides customers with single ordering, billing, installation & fault reporting for end-to-end International Private Leased Circuits (IPLCs). This is provisioned over Qualitynet s network in liaison with regional & global carriers and is provided with multiple connectivity options. Qualitynet s OSS Service offers: One window for multiple services. One window for fault reporting. Quality service through Service Level Agreements. BUSINESS CONTINUITY We ensure your connectivity runs seamlessly and hassle free, with minimal disruptions in network operations and business processes. With our Data Centre, Project Management Team, round-the-clock Support Services and complete Network Management experience, your network rests in the hands of seasoned experts delivering consistent service and recoverability, leaving you to focus on your core business. Through our partners, we can also provide Business Continuity services in the Middle East, Europe, US & Far East Asia.
19 Data Center The cost of operating and managing one s own application infrastructure can be unnecessarily expensive, with immense pressure on your ICT resources. Assigning Qualitynet to supervise, operate and maintain your data environment eliminates the need to setup your own data centre, while leveraging on the world class infrastructure that we already have in place. Our Data Centre provides fast local and international interconnections between your network and public networks. With our Secure Managed Hosting, receive round-the-clock support and maintenance, dedicated Internet connectivity, application & web hosting and ICT service management. The service also includes equipment hosting, uninterrupted power supply (UPS) and comprehensive fault reporting. Disaster Recovery Among the capabilities that make us unique in the country's telecom segment, is our own fully equipped Disaster Recovery Site. Our Disaster Recovery Process, Policies and Procedures for recovery/ continuation of business critical infrastructure ensure a take-over operation within no time, in the event of a failure at the main site. In addition to our own DRS, Qualitynet has played a vital role in establishing similar sites for many customers, including the country's leading banks, oil companies, news agencies and ministries.
20 OUR SERVICE PORTFOLIO Corporate Internet Services Corporate Internet DSL Services. Leased Internet Services. Corporate Data Services WAN Solutions over: - Data DSL. - National Private Leased Circuits. - MPLS. - Frame Relay. - Clear Channel. ISDN Services. Global Services International Private Leased Circuits (IPLC). - Half Circuits. - One Stop Shop (OSS). Global MPLS / IP VPN. Business Continuity. Carrier Grade Solutions Enterprise Caching Solutions. Network Reporting Solutions. Enterprise UPS Solutions. Kiosk & Enterprise Applications Kiosk & e-payment Solutions. ERP & CRM Solutions. Software & Web Development. Communication Solutions IP Communication Platform. Digital Communication Platform. Data Networking. LAN / WLAN Services. Enterprise ICT & Low Voltage Solutions Enterprise Surveillance System. Access Control & Time Attendance System. Smart Building Solutions. Intrusion Detection System. Blackberry BES & BIS Support Services. IT Maintenance Support. Disaster Recovery Solutions. Value Added Services Hosting Services. Domain Registration. Data Center.
21 Infrastructure Solutions Structured Cabling System. Security Systems. IPTV & Interactive TV Solutions. Master Clock Systems. Public Address Systems. Lighting And Home Automation Systems. Cloud Services Qualitynet Communication Services (QCS). Managed Surveillance Solutions. Managed Security Solutions. Google Apps. Residential Services Home DSL/ Fiber. VDSL 2. DSL Bonding. Gaming Package. Prepaid DSL. Surveillance. Parental Control. Video on Demand (VOD). Prepaid Internet Cards. Dial-up Services. Testahel Rewards Program.
22 1 OUR PARTNERS IN CONNECTIVITY In our pursuit to extend Qualitynet's global reach, we continue to join forces with global networking powerhouses, extending our footprint across North America, Europe, Asia Pacific, Africa and the Middle East I T P C
23 With Corporations constantly facing changes in global business environments & technological advancements, they must be at the threshold of these changes to realize their true performance capacities. With custom made solutions that address real world business problems, Qualitynet is ready to help corporations eliminate geographical and technological barriers that stand an obstacle to maximizing operational efficiencies.
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