StarSSip Limited. Mobile VoIP Proposal for Telco / ISP / VoIP Provider

Transcription

1 StarSSip Limited Mobile VoIP Proposal for Telco / ISP / VoIP Provider Prepared by: Jonathan Leong Document version: 2.0 StarSSip Limited ( Co No ) Address : 21/F, The Phoenix, No. 23, Luard Road, Wan Chai, Hong Kong HK DID : P a g e

2 Contents Introduction and solution overview... Class 5 Softswitch... The main characteristics of the softswitch:... Mobile softphones... iphone mobile softphone... Google Android mobile softphone... Windows mobile softphone... Symbian s60, Symbian ^3 mobile softphone... BlackBerry mobile softphone... PC softphone.... The main characteristics:... Softphones comparison table... Call-through and callback features for mobile softphone... Softphones customizations and provisioning... Provisioning for softphones... StarSSip VoIP proposed setup... Database sub-system... System performance and scalability... Technical support level... Fault categories... Fault Reporting and Response Times... Implementation plan.... Commercial proposal.... Ongoing technical support (after 1 st year):... 2 P a g e

3 Introduction and solution overview This document is technical proposal for SIP based VoIP Client and Class 5 Softswitch developed by StarSSip company. StarSSip Mobile VoIP targets the wireless handset market. The objective is to enable mobile users to access VoIP telephony communications via their StarSSip Mobile. StarSSip offers unrivaled softphones for all popular Smartphone platforms. Support for high rate compression codecs, SMS, VoIP Tunnel solution and more. IPhone/IPod - with uploading to provider s AppStore account Symbian/Nokia all popular models Android Google BlackBerry Windows Mobile PDAs and Smart phones Softphones are linked to provider s server address and no additional software configuration is needed. Once end-user install application and enters mobile VoIP account information s softphone is ready to use. 3 P a g e

4 Class 5 Softswitch The softswitch part is the main element of the platform, which merges the functionality of the following VoIP architecture elements: SIP registrar SIP proxy SMS gateway Supported protocols: SIP (RFC 3261) SMS through SIP, HTTP and SMPP VoipTunnel for encapsulated channel via SoftClient and StarSSip StarSSip VoipSwitch server 4 P a g e

5 The main characteristics of the softswitch: Advanced routing system Routing based on prefixes, priorities per routes, depending on allowed voice codecs per destination Support for failover (rerouting), configurable end reasons initiating failover, support for priorities Load sharing support - advanced algorithm taking care of traffic being evenly distributed according to defined percentages for multiple routes SIP SMS routing and billing User authentication method: o by IP address for exchange traffic with other softswitches and SIP compatible systems o by SIP credentials o PIN (for calling-cards). Call recording 5 P a g e

6 Mobile softphones iphone mobile softphone StarSSip Mobile VoIP softphone for iphone, ipod and ipad is a SIP client that works on all models of Apple s smartphones. Internet connection through WIFI, GPRS, EDGE or UMTS The softphone supports the following voice codecs: G729, G711, GSM and High Definition G722 StarSSip Voip Mobile, a white-label branded softphone, can work with StarSSip VoipSwitch and also with a 3rd party SIP servers The softphone can be linked to an IP address of a StarSSip VoipSwitch (or a sip server) or to DNS name for example sip.mymobilevoipcalls.com In addition StarSSip Voip supports the In App purchase payment method. Main Features: Making and receiving SIP calls Multitasking, receiving calls in background (using TCP connection) Integrated contacts from the phone Loudspeaker Favorites Balance information* Destination rate information* 6 P a g e

7 Time, call status logs Last calls log Redial Compatible with ipod, iphone 2G/3G /4G & ipad Optionally built-in Callback client for triggering conferences with two numbers* Voic fully integrated with StarSSip VoipSwitch platform Sending and receiving SMS* Conversation recording and Sharing it on itunes Instant messaging over XMPP, chat and presence Instant messaging over SIP SIMPLE Version with Video for iphone 4G: Video SIP client for iphone 4G. In addition to the features described above, this version adds the Video calling using H264 codec. The app works not only with other iphone users but also with any video phone (device or software) which supports video codec H264. Bandwidth usage per call is only 140Kb/s with 15 frames per second. To download the app please press here (this version works with any SIP server supporting video H264) Features Address book Native address book from mobile phone is fully integrated with the StarSSip Mobile VoIP. User can select a contact from the address book and make a call. 7 P a g e

8 Features balance In the main window of StarSSip Mobile VoIP Softphone, there is a balance shown all the time: The process of getting balance from 3rd party server is shown in the diagram below: The HTTP request can be done using POST or GET. For StarSSip VoipSwitch servers the same communication occurs through SIP call. Above diagram shows how it works in general. Every client can chose whatever they want to be sent to their server as well as they can send us whatever they want. Features call history Call history can be checked by clicking Recents button in main window: This will show the list with all incoming and outgoing calls made by softphone 8 P a g e

9 Features Chat This feature allows user to chat with other through XMPP protocol. The user can see the contact list and the conversation window looks very clearly: User's conversations are stored in the archive. There is a possibility to change user's IM status: 9 P a g e

10 Features Check rate End user can check the rate of intended call (before making it) by pressing Menu button in main window after typing the number we want to call to: The process of getting check rate from 3rd party server is shown in the diagram below: The HTTP request can be done using POST or GET. For StarSSip VoipSwitch servers the same communication occurs through SIP call. Above diagram shows how it works in general. Every client can chose whatever they want to be sent to their server as well as they can send us whatever they want. 10 P a g e

11 Features Favorites We can put particular contacts from our address book to the Favorites menu. We can reach this menu by clicking the Favorites button in main window. Here we can see the list of our favorite contacts: Features Log in After launching softphone application from the iphone menu, Log in screen will appear. After pressing Log In button Client will be asked to give SIP login and password (those settings can be changed later form More->Settings menu): 11 P a g e

12 Features Loudspeaker Speaker button in the call menu is used to put caller on the speaker during the calls. Features Record a call To record a call one have to click on record option in the call menu. Recorded calls are available under Recents menu item. Features Settings Main softphone settings can be changed under Settings option available after pressing More button in the main softphone menu. In most cases there are only two parameters available SIP Username and password. 12 P a g e

13 Features SIP Calls In order to make a call one have to type the number he or she want to call to in the main window and then press the Call button. Options available during the call: 1. Mute the call. 2. Use keypad. 3. Put the caller on speaker. 4. Hold the call, to mute microphone only. 5. Record the call. In order to end the call we press the End call button: Features SMS StarSSip Voip! Allows for sending and receiving SMS messages. In order to send SMS message from iphone softphone client has to press More button on the main screen and select Message Center optionl Options available within Message Center: 1. See the list of sent/received messages (in order to see particular message white arrow button should be pressed). 2. Create new message. 13 P a g e

14 Features Voic Voic feature allows to listen recorded voic messages directly from the mobile softphone application. 14 P a g e

15 Google Android mobile softphone StarSSip Voip for Android is a SIP softphone that works on mobile phones based on Android system. The softphone supports following Codecs: G729, G711, and GSM. The softphone can connect to Internet using WIFI, GPRS, EDGE or UMTS StarSSip Voip mobile, a white-label branded softphone, can work with StarSSip VoipSwitch and also with 3 rd party SIP servers. The softphone can be linked to an IP address of a StarSSip VoipSwitch (or a sip server) or to DNS name for example sip.mymobilevoipcalls.com Main features: Making and receiving SIP call Video call (Using H264 and H263+ codecs) Built-in tunnel for passing through VoIP blockades* Contacts (phone book) Loudspeaker Balance information* Destination rate* Time, call status logs Last calls log Sending and receiving SMS over SIP protocol* Optionally built-in callback client for StarSSip VoipSwitch (triggering conference with two numbers)* Multiple active calls support Conferencing up to 4 participants 15 P a g e

16 Blind and attended transfer Digits Interception (Dialer pops up once dialing from the phone s Dial pad or choosing a number from the phone s Contact list )* Instant messaging over SIP SIMPLE Main softphone settings allows to control basic functions like SIP account settings, Video and Audio calls settings, voic access type and let softphone start automatically after device boot. Account settings are used to configure SIP Server, proxy and SIP account credentials used for registration. Codec and echo cancellation options are available under Audio Settings. 16 P a g e

17 Video settings allows to change Bit Rate, number of Frames per second and Resolution. In addition there is possibility to enable particular video codecs, select default camera and call type. The native address book from mobile phone is fully integrated with the application. Users can select a contact from the address book and make a voice call, video call or send a message. 17 P a g e

18 Users can select a contact from the address book and make a voice call, video call or send a message. Clicking on any of the contacts will trigger a call as shown below: To look into the call history we press the Calls Log button from the menu. 18 P a g e

19 Windows mobile softphone Main features: Making and receiving SIP calls Built-in tunnel for passing through VoIP blockades (optional)* Sending and receiving SMS* Support for touch screen Integrated contacts from the phone Redial Balance information* Destination, rate* Time, call status logs Last calls log Support for Codecs G729, GSM and G711 Loudspeaker or GSM speaker Connectivity through WIFI, 3G, EDGE and GPRS Conference call (Up to three users) Digits Interception (Dialer pops up once dialing from the phone s Dial pad or choosing a number from the phone s Contact list )* 19 P a g e

20 Symbian s60, Symbian ^3 mobile softphone StarSSip Voip Mobile softphone for Symbian is a SIP software client for Symbian based mobile phones (for example Nokia). The most popular are various models of Nokia phones such as e61, e71, N97 and many others including Symbian ^3 Operating System. The softphone supports following Codecs: G729, G711, GSM, ARM StarSSip Voip Mobile, a white-label branded softphone, can work with StarSSip VoipSwitch and also with 3rd party sip servers. The Softphone can be linked to an IP address of a StarSSip VoipSwitch (or a sip server) or to DNS name for example sip.mymobilevoipcalls.com Features: Connectivity is linked through either WIFI, 3G, EDGE or GPRS. The softphone asks the subscriber to select the preferred method from the list of available (defined on the phone) internet access points. The window with the list of access methods is shown during the softphone start up. Making and receiving SIP calls Making and receiving SIP calls from behind any VoIP blockades/firewalls.* The native address book from the mobile phone is fully integrated with the StarSSip Voip Mobile softphone. User can select a contact from the address book and make a call. Redial button Call status Last calls log Summary window showing last call cost and duration* Balance information* Loudspeaker 20 P a g e

21 Audio control Sending and receiving SMS (over SIP)* Instant messaging over XMPP, chat and presence* Call thru and Callback functionality* Digits Interception (Dialer pops up once dialing from the phone s Dial pad or choosing a number from the phone s Contact list ) License: License is per one IP address or DNS name. The softphone can be placed on provider s server so all end-users can download it from his website for free. Certificate: Each softphone is digitally signed and certified by Symbian/Nokia consortium. The certificate is required per each copy, for example if a provider changes IP address then the StarSSip Voip installation file will have to be certified again. Therefore recommended is to use DNS names which remain the same even when the IP of server is changed. Obtaining the certificate is paid. For first time it is included in the price of the dialer. Features Symbian softphone Symbian softphone features are similar to other applications (Windows Mobile, Google Android, iphone) so StarSSip VoipSwitch software vendor will just put a gallery below for your review. The IVR is direct connection through SIP to number predefined by provider, for example support or sales. 21 P a g e

22 BlackBerry mobile softphone StarSSip Voip Mobile for BlackBerry is a SIP softphone client that works on BlackBerry GSM handsets with OS >4.6, OS 5 and OS 6. Support for G711u, G711a and GSM codecs. Support for VoIP tunnel technology* which works from blocked areas or from behind firewalls for both incoming and outgoing calls. Connectivity over WIFI, EDGE or UMTS. StarSSip Voip, a white-label branded softphone, can work with StarSSip VoipSwitch and also with a 3rd party SIP servers. The softphone can be linked to an IP address of a StarSSip VoipSwitch (or a sip server) or to DNS name for example sip.mymobilevoipcalls.com BlackBerry Softphone main features: Making and receiving SIP calls Contacts (Integrated address book with search option) Loudspeaker Balance information* Destination, rate* Time, call status logs Last calls log Redial Digits Interception (Dialer pops up once dialing from the phone s Dial pad or choosing a number from the phone s Contact list ) 22 P a g e

23 Features BlackBerry softphone BlackBerry softphone features are similar to other applications (Windows Mobile, Google Android, iphone) so StarSSip VoipSwitch software vendor will just put a gallery below for your review. 23 P a g e

24 PC softphone StarSSip Voip is a multifunctional communicator enabling voice over IP, SMS over IP and instant messaging. PC softphone will be branded with Customer logo, name and icon. In addition we offer StarSSip Voip as a stand-alone application to work with 3rd party VoIP systems (per ex. Asterisk, OpenSER and others) The main characteristics: Based on SIP protocol Call conference up to 8 users Phone book stored on server side (Or locally) Speed dial (Shortcuts associated with phone book entries) Easy access to last dialed numbers Real-time status messages Actual balance information Actual rate and call maximum duration for the dialed number Information on the maximum duration for the call Connection timer Information on the last call cost Voic with messages stored on the server, detailed information on left messages, one click access to selected voice message Waiting Message Indicator support 24 P a g e

25 Sending SMS functionality (through SIP info, further it can be converted to SMS protocols supported by StarSSip VoipSwitch and transferred to SMS providers) Hold conversation function switching between connected lines Supported speech Codecs G729, G723.1, GSM, G711 Instant Messaging functionality (XMPP/Jabber protocol and SIP SIMPLE) Support for various makes of USB phones, complete integration with Yealink USB phone models, Atcom and other manufacturers Support for Windows 2000, XP, 2003, Vista, 2008 and Windows 7 Customizable design Call transfer: Blind and Attended 25 P a g e

26 Softphones comparison table 26 P a g e Feature name Black Google iphone Symbian Windows PC Berry Android Mobile softphone Making SIP calls yes yes yes yes yes yes Receiving SIP Calls yes yes yes yes yes yes VoipTunnel support yes yes yes yes yes yes Connection - WiFi yes yes yes yes yes n/a Connection - 3G yes yes yes yes yes n/a Connection - EDGE yes yes yes yes yes n/a Connection - GPRS no no no no no n/a Call-through yes yes yes yes yes no Callback yes yes yes yes yes no SMS incoming yes yes yes yes yes yes SMS outgoing yes yes yes yes yes yes Work in background yes yes yes 1 yes yes yes Address book (StarSSip VoipSwitch) no no no no no yes Address book yes yes yes yes yes yes (native/local) Voic (StarSSip VoipSwitch no no yes no no yes MWI) Call history yes yes yes yes yes yes Balance display yes yes yes yes yes yes Check rate no yes yes yes yes yes Loudspeaker yes yes yes yes yes n/a Call recording no no yes no yes yes Call transfer (blind) yes yes no no no yes Call transfer (attended) no yes no no no yes Call hold yes yes yes yes yes yes Conference calls no yes no no yes yes DTMF via RFC2833 yes yes yes yes yes yes Echo cancellation yes yes yes yes no no Instant Messenger (XMPP) no no yes yes no yes Instant Messenger (SIP no yes yes no no yes SIMPLE) Presence integrated with no yes yes no no yes contacts Voice codec - G729 no yes yes yes yes yes Voice codec - G711u yes yes yes yes yes yes Voice codec - G711a yes yes yes yes yes yes Voice codec - GSM yes yes yes yes yes yes

27 Voice codec - G722 no yes yes no Yes yes Voice codec - Speex no yes yes yes yes yes Voice codec - ilbc no yes yes yes no yes Voice codec - AMR yes yes yes yes yes yes Video codec - H.263 no yes yes no no no Video codec - H.263+ no yes yes no no no Video codec - H.264 no yes yes no no yes Video framerate n/a 15FPS 15FPS n/a n/a n/a (TIFF, (TIFF, QCIF) QCIF) 10FPS 10FPS (VGA) (VGA) Digits Interception Yes Yes Yes Yes Yes n/a Branding - name Yes Yes Yes Yes Yes yes Branding - icon Yes Yes Yes Yes Yes yes Branding - splash screen Yes Yes Yes Yes Yes yes Branding - background Yes Yes Yes Yes Yes yes Publishing options web / Web / AppStore Web Web Web BlackBerry Android World market Application auto-start with Yes Yes No No Yes Yes phone boot 1 Two modes supported: SIP over TCP and Keep Awake for UDP 27 P a g e

28 Call-through and callback features for mobile softphone An alternative way of making cheap international calls, if internet connection is not available, is to dial through access numbers (DISA). The mobile client automatically connects to the predefined access number and passes the user s PIN and then the destination number. The mobile client chooses this method when the internet connection to the server is unavailable. Also a user can select this option to be used when there is no Wifi and he does not wish to use his data network (Edge or 3G) for VoIP calls. The mobile client supports multiple access numbers which can be selected by the user or be chosen automatically based on the user s location. In the callback service the call is initiated by the mobile client by sending an http request to the server. In response, the server dials the user s phone number and once the connection is established, it dials the destination number. Both the destination and the source number are sent over to the server. This service is very useful when there is no access number in the current location of the user (for example when he is abroad) and the fees for internet connection are expensive. A user can choose which way of connection he prefers. In conclusion, StarSSip VoipSwitch gives you, as a VOIP provider, the opportunity to configure a pre-defined way of calling for your clients therefore giving them more options with less keystrokes. StarSSip Voip mobile dialers support all 3 ways of calling: VoIP SIP call, Call through and Callback. The logic behind the selection of the mode of calling can be customized according to the provider s requirements. 28 P a g e

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30 Exemplary implementations of call through and callback features: IPhone softphone with three dialing methods BlackBerry softphone with three dialing methods 30 P a g e

31 Symbian softphone with three dialing methods 31 P a g e

32 Softphones customizations and provisioning Softphones customization is based on provided materials (graphics for splash screen background logo and buttons, icons). Platform Requirements PC dialer 200x100 png 24 bit -transparent (logo should be without background ) 64x64 bit ico -transparent (icon should be without background ) Windows splashscreen1: 320x240 PNG for device with keyboard Mobile splashscreen2: 400x500 png for device with touch screens logo: 200x53 jpg icon: 48x48 ico Android logo1: 320x480 PNG Icon1: 48x48 png 24 bit Symbian logo: 220x80 bmp 24 bit icon: svg-tiny 1.2 BlackBerry Icon: 48x48 PNG (file size max. 16KB) Vertical splash screen: 360x480 PNG (Welcome Logo) Horizontal splash screen: 480x360 PNG (Welcome Logo) Main screen logo: 306x75 PNG (black background) iphone Required: Logo 512x512 PNG (AppleStore - needed while uploading dialer for publishing) Icon_1 57x57 PNG (iphone 3G) Icon_2 72x72 PNG (ipad) Icon_3 114x114 PNG (iphone 4G - with high resolution retina display) Splash_screen_1 320x480 PNG (Welcome Logo for iphone 3G) Splash_screen_2 640x960 PNG (Welcome Logo for iphone 4G - with high resolution retina display) Optional: LCD_Image_1: 320x74 PNG (iphone small) LCD_Image_2: 640x148 PNG (iphone big) (LCD image is visible in place where appearing digits while you start dial number. When dialer is registered and just started, you can add there on top this LCD screen.) Background Please choose Background template: (default: 07) VoipSwitch.com:8080/display/VDoc/Backgrounds+for+iPhone 32 P a g e

33 Provisioning for softphones By default end user is asked to provide SIP account credentials in order to let softphone register to the server, make and receive calls. StarSSip VoipSwitch software vendor is offering custom development for service providers to integrate their provisioning with our mobile softphones. Exemplary provisioning can be based on: - Mobile device IMEI number After softphone installation mobile client will connect to WebServer and will pass IMEI number of mobile device. Based on IMEI number WebServer will return SIP login and password to configure in the softphone. HTTPS/SSL connection is recommended. - Web account credentials Instead of mobile device IMEI number (as in previous example) softphone will ask end user to provide web account credentials and silently will communicate with WebServer to retrieve SIP account settings. HTTPs/SSL connection is recommended - One time token generated online Alternative way of provisioning can be based on tokens generated online for end users who requested mobile softphone for their account. In this example instead of using IMEI or web account credentials sofphone will ask end user to provide token generated in online Customer Portal. All above methods prevent user of changing or discovering SIP username and password. 33 P a g e

34 If end user is not yet valid Customer then he or she can create account (initiate signup process) directly from mobile softphone by choosing appropriate option instead of online provisioning. At the end of signup process softphone can retrieve SIP account credentials from the signup website. WebAPI for softphone provisioning and integration with SIP Server (either StarSSip VoipSwitch or 3 rd party server) will be prepared according to Customer requirements. SIP Server details (IP address or domain name of the sever) are not part of online provisioning as StarSSip VoipSwitch license is based on IP. SIP Server address will be hardcoded in the softphone itself by StarSSip VoipSwitch software vendor. 34 P a g e

35 StarSSip VoipSwitch proposed setup Exemplary hardware specification (based on HP servers): Database server HP ProLiant DL380 G6 Server series or equivalent 2x Processor Intel Xeon E5630 2,53 GHz, 8GB RAM, HP Smart Array P410i/256 MB, Total storage space 1000GB, SATA drives in RAID configuration StarSSip VoipSwitch application servers HP ProLiant DL360 G6 Server series or equivalent 1x Processor Intel Xeon E5630 2,53 GHz, 4GB RAM, Total storage space 500GB, SATA drives StarSSip VoipSwitch web server HP ProLiant DL360 G6 Server series or equivalent 1x Processor Intel Xeon E5630 2,53 GHz, 4GB RAM, Total storage space 500GB, SATA drives StarSSip VoipSwitch web server HP ProLiant DL180 G6 Server series or equivalent 1x Processor Intel Xeon E5630 2,53 GHz, 2GB RAM, Total storage space 500GB, SATA drives Standard network diagram for load balanced cluster is shown below. 35 P a g e

36 Database sub-system Two MySQL servers are configured for master-master replication, one monitoring host is managing MySQL cluster roles (read / write). In default stage one of MySQL Servers is using as read/write and second one is using as read-only. Roles may change at any time without service interruption. MySQL monitoring host is responsible for assigning database roles to particular MySQL server. In case of monitoring server failure MySql Cluster still works however automatic role migration is not available. 36 P a g e

37 All application servers (StarSSip VoipSwitch and Web) are connecting to MySQL using virtual IP address assigned to MySQL Cluster. Additional monitoring host (MySQL Slave/Backup MON inactive) is used as a backup and in addition can store replicated copy of database. This server can be used also for reporting or statistics calculation. 37 P a g e

38 System performance and scalability Each StarSSip VoipSwitch application server is able to handle up to 1000 simultaneous calls. Depends on the ratio of busy lines (ratio of provisioned accounts to busy lines during peak hours) there is possibility to estimate maximum number of users platform can handle. StarSSip VoipSwitch software vendor doesn t limit number of subscribers and it s limited by database storage only. One database system as proposed in Implementation plan can handle up to 5 application servers under full load (or more application servers with total capacity around 5000 simultaneous calls) Simultaneous calls Single 1000 cluster Simultaneous calls Single server X*5000 Simultaneous calls Many clusters 38 P a g e

39 Technical support level Fault categories Severity Definition Critical a. Total/Partial outage of service b. Loss of billing or billing files corruption c. System repeatedly crashes and requires manual intervention. d. System repeatedly restarts drastically degrading performance. e. A subset of the services is experiencing a total outage. f. Loss of any security capability or emergency disposal capability Major a. A recurring fault that degrades service and requires manual intervention to be cleared. c. A recurring fault that prevents performance of necessary/routine operation and maintenance activities such as GUI execution, backup and investigation of customer complaints. d. Reducing the measuring capability of system Minor a. A system abnormality which is not service affecting but generates too many errors or alarms. b. Errors in documentation or outdated documentation. 39 P a g e

40 Fault Reporting and Response Times Service Language Information Sharing English Web, , IM, phone Helpdesk / Coverage 7*24 5*8 Emergency/ Major Minor/Non-Fault Critical Enquiry Response Time from 30 min 60 min 60 min Notification Final Resolution Time 3 days 7 days, 85%; 20 days, 85%; (Non-Bug) from 15 days,100% 30 days,100% Notification Final Resolution Time(Bug) 30 days 85%; 45 days, 85%; 60 days, 85%; from Notification 45 days 100% 60 days,100% 90 days,100% 40 P a g e

41 Implementation plan Implementation phase will be performed by StarSSip VoipSwitch dedicated support engineers in cooperation with Telco / ISP / VoIP provider s staff. StarSSip VoipSwitch will be installed in high-availability cluster according to high level network diagram. Each sub-system (application servers, database and web) is redundant and one node failure will not cause system to stop working. StarSSip VoipSwitch software vendor is using two clustering options for high availability: Network Load Balancing 1 for StarSSip VoipSwitch application servers and Web servers Multi Master Replication Manager 2 for MySQL database P a g e

42 Commercial proposal Item Product Description No. Unit Price Total Price 1 StarSSip VoipSwitch Main Package License 1 $ 30, $ 30, Callback module - SMS, ANI, PIN, DID, 1 $ 6, $ 6, WEB 3 IP IVR (Calling cards) module 1 $ 6, $ 6, Resellers module 1 $ 6, $ 6, Callshop module 1 $ 6, $ 6, OnlineShop module 1 $ 6, $ 6, Portal web site customization 1 $ 6, $ 6, IP PBX 1 $ 6, $ 6, Sub-TOTAL for the Class5 softswitch $ 72, Item Product Description Unit Price Total Price 1 Mobile softphone for iphone platform $ $ Mobile softphone for Google Android platform $ $ Mobile softphone for Symbian platform $ $ Mobile softphone for Windows Mobile platform $ $ Mobile softphone for BlackBerry platform $ $ PC softphone with IM, Video and SMS $ $ Sub-TOTAL for the softphones base license $ 220, Grand TOTAL $ 292, Recurring support service fees (compulsory) for the softphones: Item Cost Annual charge per user $.50 per user 42 P a g e

43 The main package license can support approximately 1000 concurrent calls. Additional licenses are required to support more concurrent calls. The main package (regardless of the licensing option) contains the following elements: Softswitch with management interface Billing Portal (endusers interface) SIP softphone (SIPLink) VOIPTunnel Below are the most common services that can be deployed using the main package: wholesale voice/sms termination broadband phone services (e.g. sip/h323 devices, softphone, voic ) DIDs (virtual phone numbers) services mapping to retail endusers (devices, softphone, calls forwarding), mapping to PBXs, wholesale DIDs services SMS over IP sending SMS from the web, SIP devices or softphones Terms and Conditions: 1. The price of the software includes all future upgrades of the StarSSip VoipSwitch software for one year. 2. Prices quoted in US dollar. 3. Validity of the Quote: Fifteen (15) days from date of quotation, thereafter subject to our final confirmation. 4. Terms of Payment: Full upfront payment. 5. Delivery: Upon receive of payment. StarSSip VoipSwitch mobile softphone will connect to StarSSip VoipSwitch licensing server after first successful registration. On the licensing server system will count number of unique logins (end users) that will at least once use the service. Multiple registrations for one account are allowed, it will be considered as a one license only. Ongoing technical support (after 1 st year): 20% of the original system purchase cost 43 P a g e