1 Documentation HiPath 3000/5000 HiPath 3000 Manager C Administrator documentation A31003-H3580-M A9 Communication for the open minded Siemens Enterprise Communications
2 Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standard certified by an external certification company. Copyright Siemens Enterprise Communications GmbH & Co. KG 2010 Hofmannstr. 51, München Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No.: A31003-H3580-M A9 Communication for the open minded Siemens Enterprise Communications The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. OpenScape, OpenStage and HiPath are registered trademarks of Siemens Enterprise Communications GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
3 assetoc.fm Contents Contents 0 1 Introduction Basic Functions Read/write database Security (User administration) Settings Password level Wizard File Types Customer database (CDB) Installing and Uninstalling the Software Brief Guidelines for Starting Up Operation Program Window Menu bar Toolbar System View/Net View and Station View Administration area Status bar Copying and Deleting Entries (Drag & Drop) Context Menu Table Handling Invoking Help Start and Log-on Logging on to Manager C Station view Station Selection Station Parameters Station view: Flags Station view: Activated features Station view: Workpoint Client Station view: Groups Station view: Forwarding File Menu Transfer HiPath 5000 RSM/AllServe Server Open Customer Database Save Customer Database Save Customer Database As Close Customer Database HiPath 3000/5000 Manager C, Administrator documentation 0-1
4 assetoc.fm Contents 5.6 Print / Print Preview Printer Setup Transfer Transfer Communication Transfer Communication Maintenance Maintenance IVM (only if an IVM card is plugged in) Maintenance IVM: Mailbox configuration (as of IVM Version 2) Maintenance IVM: Mailbox configuration: General Maintenance IVM: Mailbox configuration: Message call Maintenance IVM: Mailbox configuration: Substitute Maintenance IVM: Mailbox configuration: COS Maintenance IVM: Mailbox configuration: Personal week plan Maintenance IVM: Mailbox configuration: notification Maintenance IVM: Mailbox Configuration: Automatic Call Forwarding Maintenance IVM: Execute file operations Maintenance IVM: Execute file operations: Display Statistical Data Maintenance EVM Maintenance EVM: Initialize mailboxes Maintenance EVM: Execute file operations Maintenance Trace Settings Transfer Communication Security Security User administration Security Protocol Exit Settings Menu Settings Netwide Data Stations - Netwide Data Settings Set up station Subscriber Key programming Key programming: Fill/Delete Key programming: Print Terminal hw sw version Emergency Settings Cordless (Not in the USA) Cordless System-wide Cordless SLC Settings Least Cost Routing Flags and COS Dial plan Schedule Settings Incoming calls Call Pickup Call forwarding HiPath 3000/5000 Manager C, Administrator documentation
5 assetoc.fm Contents Groups/hunt groups Groups/Hunt groups External destinations UCD groups MULAP groups Settings Classes of service Station Day or Night Allowed/Denied numbers Autom. night service Special days autom. COS changeover Settings System Parameters Miscellaneous Intercept / Attendant Speed dialing system Texts Daylight saving time/disa Settings Auxiliary equipment Ext. connection Integrated Voice Mail (IVM) (only if an IVM card is plugged-in) IVM Parameter/Mailbox Parameters IVM Parameter/COS IVM Additional Settings/General IVM Additional settings/advanced IVM Additional settings /Automatic attendant IVM Additional Settings/Calendar IVM Additional Settings/Central distribution list IVM Additional Settings/Group mailbox EVM (Entry Voice Mail) EVM Additional settings/general EVM Additional settings / Automatic attendant: System Status Menu System-wide Cards Loadware System Flags Forwarding Line states System texts UCD Agents Call charges Stations (Not in the USA) Trunks (Not in the USA) HiPath 3000/5000 Manager C, Administrator documentation 0-3
6 assetoc.fm Contents Factors (Not in the USA) Account codes Tools Menu Run Wizard (HiPath 3000) Starting the S0 Wizard (HiPath 500) Options Menu Program Options Program options General Program options Save options Program options Communication Program options ISDN Password Level Change Password Applications Menu Help Menu Help Topics Using Help Info HiPath 3000/5000 Manager C, Administrator documentation
7 intro.fm Introduction 1 Introduction HiPath 3000 Manager CAdministrator documentation HiPath 3000 Manager is the administration program for the following communication systems: Hicom 150 E Office Hicom 150 H HiPath 3000 HiPath AllServe HiPath 5000 HiPath 500 HiPath 2000 HiPath OpenOffice EE This administration manual is intended for anyone who are responsible for the administration and management of one of the above communication systems. All the important information needed to operate the HiPath 3000 Manager administration program can be found here: If you already have HiPath 3000 Manager installed and want to start working with it immediately, go to Chapter 3, Start and Log-on. Chapter 2, Operation, describes the user interface of HiPath 3000 Manager. This chapter describes the basic functions of HiPath 3000 Manager. The help for HiPath 3000 Manager describes all available functions for all supported communication systems. If you cannot access certain functions, this is most likely due to the fact that these functions are not supported by the selected communication system. HiPath 3000 Manager automatically shows you only those functions which are supported by the selected communication system. Requirements All hardware components of the communication system have been installed and connected. HiPath 3000 Manager must have been installed on your PC by you or by authorized service personnel. Your PC must have a CD-ROM or DVD drive for this. HiPath 3000/5000 Manager C, Administrator documentation 1-1
8 intro.fm Introduction > If you are using Windows NT/2000/XP/2003, note that the access rights of the current account may not be sufficient for the installation and operation of HiPath 3000 Manager. If this is the case, HiPath 3000 Manager must be installed and operated under an account that has the appropriate system access rights. If you are not sure about your access rights, contact your system administrator. Note that the power management feature on your PC should not be active when transferring customer databases to and from the communication system. Contents of this chapter Section 1.1, Basic Functions, on page 1-3 Section 1.2, Wizard, on page 1-8 Section 1.3, File Types, on page 1-9 Section 1.4, Installing and Uninstalling the Software, on page 1-11 Section 1.5, Brief Guidelines for Starting Up, on page HiPath 3000/5000 Manager C, Administrator documentation
9 intro.fm Introduction Basic Functions 1.1 Basic Functions Besides the usual management options provided via the User administration, you can also manage the communication system via the Settings (a list of the communication systems supported by the program can be obtained via Help/About). The capabilities offered by the program are determined by the Password level. > A detailed description of the HiPath 3000/5000 communication system can be found in the "HiPath 3000/5000, System Reference Manual". A detailed description of all available features can be found in the manual "HiPath 3000/5000, Feature Description". Basic functions Section 1.1.1, Read/write database, on page 1-4 Section 1.1.2, Security (User administration), on page 1-5 Section 1.1.3, Settings, on page 1-7 Section 1.1.4, Password level, on page 1-7 HiPath 3000/5000 Manager C, Administrator documentation 1-3
10 intro.fm Introduction Basic Functions Read/write database General Procedure 1. The configuration of the communication system is read via the menu item File/Transfer/ Communication/Read/write database/system -> PC and is then stored as the customer database in your PC s main memory. 2. This customer database can now be administered using the Settings menu and can also be stored on the hard disk for later use. 3. In order to enable the implemented settings, the database is transferred back to the communication system via the menu item PC -> System. > Delta mode The transfer from the PC -> System overwrites all previous communication system settings. When Delta mode is activated, only changes made since the customer database was last downloaded are written to the communication system. If, for example, only a station name is changed, then the transmission time is drastically reduced. To determine the delta data, the program compares the loaded customer database with the file lastload.kds, which is automatically created after every transfer from the System -> PC and is stored on the hard disk. See also: Section 5.8, Transfer, on page 5-11 Section 5.8.1, Transfer Communication, on page HiPath 3000/5000 Manager C, Administrator documentation
11 intro.fm Introduction Basic Functions Security (User administration) User administration The access parameters between the program and the communication system are defined via the user administration (File/Transfer/Communication/Security/User administration). Up to 16 users (= administrators) can be entered. A user is identified by his or her name. The establishment of a user group defines the usage rights of the respective user. Authentication is carried out by means of a password. Two user names and the user groups linked to them, which are relevant for the administration, are preset in the default setting of the user administration: User name with the user group Service As long as no other user groups are set up, this user group has the access rights to all administrable system data and the execute rights for all actions available in the system. Excluded from this are access rights that are reserved for the development (see user group Development ). User name or office with the user group Customer The user group Customer has access to all data that is intended for administration by the customer (see also further below). User name *95 with the user group none As long as no other user groups other than the one described above are set up, it is possible to administer customer-relevant data using the telephone with this user group (due t o compatibility reasons with Hicom 150 E Office Rel. 1.0). This entry has no meaning for the communication system administration with HiPath 3000 Manager. User access rights can be determined by specifying one of the 6 user groups available. User group <none> This user group has no meaning when using the program for administration. The user group User admin This user group has the access rights to the User administration dialog, where the user and the linked user groups are set up. The user group Revision This user group has the access rights to the Security protocol dialog. User group Service By default, only the user exists (see further below). The user group Administration (Customer) By default, only the user exists (see further above). This user group can access data that is intended for administration by the customer. This customer data can, however, also be additionally set up by the service. An exception is the confidential customer data, which may be handled only by the customer: HiPath 3000/5000 Manager C, Administrator documentation 1-5
12 intro.fm Introduction Basic Functions PIN code (only relevant for administration on the system telephone) Individual speed dialing facility (only relevant for administration on the system telephone) Contents of the name keys of system telephones Central speed dial destinations Call charge data per station and per line The user group Call charges has the access rights to the data from call detail recording, call charge data records and the call detail counter. If this user group is not set up, the rights belong to the customer user group. If the customer is not set up either, they belong to the service user group. User group Development In addition to the access rights of the service user group, the Development user group has the possibility of administering additional data in the communication system. See also: Section 5.8, Transfer, on page 5-11 Section 5.8.1, Transfer Communication, on page 5-12 Section , Security User administration, on page 5-46 Section , Security Protocol, on page HiPath 3000/5000 Manager C, Administrator documentation
13 intro.fm Introduction Basic Functions Settings The Settings option is used to administer the customer database currently loaded in the program. In order to enable the implemented settings, the customer database is transferred to the communication system via the menu item File Transfer Communication Read/write database PC -> System. See also: Chapter 4, Station view Chapter 6, Settings Menu Password level The password level determines the administration options of the CDB or the communication system. The identification and authentication procedure has been altered significantly as of Hicom 150 E Office Rel. 2. Up to and including Hicom 150 E Office Rel. 1.0 The entered code for starting the program is immediately verified (against the passwords specified for the program). The user is then assigned the corresponding rights. The user name is not used. As of Hicom 150 E Office Rel. 2.0 The user name and password are checked against the customer database or the communication system. This means that the user name and password can only be entered here; the check, however, is only implemented after call setup or when a customer database has been opened. See also: Section 1.1.2, Security (User administration), on page 1-5 Section 9.2, Password Level, on page 9-12 HiPath 3000/5000 Manager C, Administrator documentation 1-7
14 intro.fm Introduction Wizard 1.2 Wizard The Wizard provides a guided dialog for entering the most important customer data. The customer data that is needed for an initial startup is collected here and then transferred to the customer database (CDB) of the communication system. Please note, however, that the Wizard only collects the most important customer data that is needed for a fast startup. Detailed entries can be processed later in HiPath 3000 Manager. The Wizard can be started with Tools Run Wizard (for HiPath 3000) or with Tools Run S0 Wizard (HiPath 500). > The Wizard can also be run more than once. Note that in such cases, the currently loaded CDB is taken into account in the Wizard. In other words, all features which were set up later using HiPath 3000 Manager and which are not handled via the dialogs of the Wizard are retained. Follow the instructions given in the user interface after you have started the Wizard. After the Wizard has been run, you can optionally carry out additional settings in the HiPath 3000 Manager in order to optimize your communication system to suit your purposes. Once you have modified the customer data, you still must transfer it to the communication system. On completion of this step, the communication system is ready for operation. 1-8 HiPath 3000/5000 Manager C, Administrator documentation
15 intro.fm Introduction File Types 1.3 File Types The following types of files exist: *.cdb, Customer database *.fst, Application Processor System (APS) As of Hicom 150 E Office Rel. 2.2: *.lng, Loadable texts (languages) *.net, NET files, Central Database for networked systems on the HiPath 5000 server The program tool will not recognize files with other extensions as databases. Topic Section 1.3.1, Customer database (CDB), on page 1-10 HiPath 3000/5000 Manager C, Administrator documentation 1-9
16 intro.fm Introduction File Types Customer database (CDB) The customer database (CDB) contains all customized settings of the communication system. You can use the HiPath 3000 Manager to edit the CDB. The CDB data is generated on your PC in a file with the extension *.kds and then transferred to the communication system when you are done editing. After selecting the software version (Version) and the system type (Expansion), a new empty CDB can be created via File/New. The individual cards are configured via System Status/ Cards. > Please note that the CDB should always be first transferred from the communication system. This ensures that the data that you edit always reflects the current status. Nevertheless, you should still save the CDB on a data medium just to be on the safe side. See also: Section 1.1.1, Read/write database, on page 1-4 Section 1.3, File Types, on page 1-9 Chapter 5, File Menu 1-10 HiPath 3000/5000 Manager C, Administrator documentation
17 intro.fm Introduction Installing and Uninstalling the Software 1.4 Installing and Uninstalling the Software Installation 1. Insert the installation CD into your CD-ROM drive. If your CD-ROM drive is configured with an Autostart function, the CD menu will open automatically. If the CD menu does not open automatically, select Start Run and then use the Browse button to find and execute the file <CD-drive>:\setup.exe. 2. Select the menu item Installation from the CD menu. 3. Then select the menu item HiPath 3000 Manager from the following menu. 4. This starts up the installation wizard. Follow the instructions on the screen to complete the installation. 5. When the procedure has finished, you are notified that the installation has been successfully performed. Confirm the message with the OK button. The program has been installed. Uninstallation 1. First close/exit the HiPath 3000 Manager (if not already closed). 2. Select Start Settings Control Panel. 3. Double-click the Software symbol in the Control Panel window. 4. Select the "HiPath 3000 Manager" entry in the list of installed programs and click the Add/ Remove button. 5. Confirm the security query with the Yes button. 6. The program data is now removed from your PC. Wait for this procedure to be completed. 7. When the procedure has finished, you are notified that uninstallation has been successfully performed. Confirm the message with the OK button. The program has been uninstalled. HiPath 3000/5000 Manager C, Administrator documentation 1-11
18 intro.fm Introduction Brief Guidelines for Starting Up 1.5 Brief Guidelines for Starting Up The following steps are needed to start up the communication system: Install communication system (by authorized service personnel) Connect terminals Connect PCs to communication system (e.g., via serial interface) Start the CD included in the delivery and install HiPath 3000 Manager on the PC Start HiPath 3000 Manager Transfer CDB from the communication system to the PC (File Transfer) Optimize CDB in HiPath 3000 Manager Configure station (Settings Set up station, Station or Stationview) Configure lines (Settings Lines/networking, Lines and Routes) Swapping/Replacing Languages, if necessary (File Transfer, Loadable texts) Print out label sheets for system telephone(s) (e.g. optipoint 500) (Settings Set up station, Key programming, Labeling ) Save CDS (File Save customer database as) Transfer CDB from the PC back to the communication system (File Transfer) 1-12 HiPath 3000/5000 Manager C, Administrator documentation
19 usage.fm Operation 2 Operation This chapter is intended to familiarize you with the operation of HiPath 3000 Manager. Contents of this chapter Section 2.1, Program Window, on page 2-2 Section 2.1.1, Menu bar, on page 2-4 Section 2.1.2, Toolbar, on page 2-5 Section 2.1.3, System View/Net View and Station View, on page 2-7 Section 2.1.4, Administration area, on page 2-9 Section 2.1.5, Status bar Section 2.2, Copying and Deleting Entries (Drag & Drop), on page 2-11 Section 2.3, Context Menu, on page 2-12 Section 2.4, Table Handling, on page 2-13 Section 2.5, Invoking Help, on page 2-15 HiPath 3000/5000 Manager C, Administrator documentation 2-1
20 usage.fm Operation Program Window 2.1 Program Window After you start HiPath 3000 Manager and log on successfully (see Chapter 3, Start and Logon ), the program window appears. The display is optimized for a screen resolution of 1024 x 768 pixel. The information that is displayed in the separate areas of the program window can differ, depending on the program status. The following representation of the user interface gives an example of the program window. The exact display depends on the hardware components in use. The display in your program window may therefore differ. Menu bar selected CDB Toolbar System-/Stationview Administration area Status bar Figure 2-1 The Program Window 2-2 HiPath 3000/5000 Manager C, Administrator documentation
21 usage.fm Operation Program Window In the program window you will find: Menu bar Toolbar System View/Net View and Station View Administration area Status bar HiPath 3000/5000 Manager C, Administrator documentation 2-3
22 usage.fm Operation Program Window Menu bar The functions of HiPath 3000 Manager can be accessed via the menu bar. When you click the left mouse button on one of the menu items, the menu opens, and you can then select the functions. The following items can be found on the menu bar: File Menu Settings Menu System Status Menu Tools Menu Options Menu Options Menu Help Menu 2-4 HiPath 3000/5000 Manager C, Administrator documentation
23 usage.fm Operation Program Window Toolbar You can use the toolbar to start important functions directly and quickly; these functions are also available on the menu bar. Some icons allow you to reach other functions if you click the triangle to the right of the icon. The following items can be found on the toolbar: (from left to right) Open Customer Database Close Customer Database Save Customer Database Transfer Transfer HiPath 5000 RSM/AllServe Server Settings Netwide Data Settings Set up station Settings Cordless (Not in the USA) Settings Least Cost Routing Settings Incoming calls HiPath 3000/5000 Manager C, Administrator documentation 2-5
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