NEED Group System House

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1 NEED Group System House Via Tito Speri, Pomezia (RM) Italy Tel Fax

2 OVERVIEW NEED S.r.l. Company was born in 1987 in Pomezia (South of Rome) to work for information computer technology. After twenty years of succeeding projects, it has acquired the maturity and the skills required to realize high technology solutions and to provide Value Added Services in the following areas: Information & Communications Technology Territorial Service Management Desk Top and Fleet Management Data Mining Service Multimedia & Telematic Solutions Training 2

3 Company Profile Turnovers : about 5 MEuro in 2008 forecast for 2009 > 8 MEuro Personnel : 110 Employees + 20 consultants Sites : Headquartier in Pomezia ( > 1000Mq 2 ) Sussidiaries : Tech & Com s.a.r.l., in Tunis (750Mq 2 ) Achievements : Quality Management System certified according to UNI EN ISO 9001:2000 for the following processes: Provision of installation and Maintenance of integrated Software products Customer Service by Call Center Remote Configuration and Installation of computer fleets Software Projects Development System Management 3

4 Services 1/3 Design and realization of Information Systems Outsourcing and Facility Management Digitalization of paper documents, documents catalogue and inventory, memorization of paper documents ( historical books and documents ) on optical media or microfilm. Desktop management. NEED S.r.l. provides Desktop, System & Network Management services, with customer assistance with full-risk coverage of processing facilities in terms of Software and Hardware items. NEED owns significative capabilities in terms of logistic support spread on the italian territory : network of technical subsidiaries, distributed facilities, means for remote intervention 4

5 Backoffice Services Services 2/3 Archiviation Metering Billing DB Maintenance ( es. Housing National Office) Call & Contact center in Outsourcing Telemarketing Teleselling Contact Management Inbound and Outbound Services Multichannel HelpDesk ( web, phone) SLA Monitoring 5

6 Services 3/3 Professional Services Security Services System Management Support Information System Consultancy Active and Passive Video Surveillance Image Processing in real time Remote Events Monitoring Activation of Police intervention 6

7 Technology Areas 1/2 MAINFRAME AREAS Operating Systems and Application Environments MVS, MVS/ESA, VM/CMS, GCOS8, BS2000, TSO, ROSCOE, ENDEVOR, ISMF, ISPF/PDF, UNIX, AIX TP Monitor CICS, IMS, DMIV, TP8, ADS on LINE Programming Language and Development Environments COBOL, SQL, PL1, ASSEMBLER, NATURAL, CSP, REXX, JCL 7

8 Technology Areas 2/2 CLIENT-SERVER Operating Systems and Application Environments MS-DOS, WINDOWS 3.11, WINDOWS NT, WINDOWS 95/98, WINDOWS 2000, WINDOWS 2003, WINDOWS XP, XENIX, LINUX, OS/2 Programming Language and Development Environments JAVA, J2EE, J2SE, J2ME, WSAD, JSP, ECLIPSE, EJB, STRUTS,.NET, ASP.NET, C#.NET, COBOL, VISUAL BASIC, CRYSTAL, DELPHI, ORACLE DEVELOPER SUITE, PL/SQL, C, C-SHELL, C++, VISUAL C, VISUAL C++, VISUAL OBJECT, BUSINESS OBJECT, ACCESS, LOTUS NOTES, CLIPPER, NATURAL ADABAS, PASCAL, TURBO PASCAL, FORTRAN, ASSEMBLER, BASIC, RPG, COBOL 400, CL/400, RPT, UNIDATA, ABAP, ASP, HTML, DHTML, XML Data Base DB2, DL I, IDMS, IMS, ORACLE, SQL/DS, VSAM, ADABAS, TOTAL, INFORMIX DB 400, FOXPRO 8

9 Main Customers Almaviva_S.p.A. Biblioteca Nazionale Centrale di Roma Biblioteca Nazionale Centrale di Firenze Comdata S.p.a. ENAV Ente Nazionale per l Assistenza al Volo ( Italian Federal Aviation) ENEL Servizi S.p.A. ( Electric Company) Gruppo_HP_Italia Gamenet_S.p.A. Istituto Centrale per il Catalogo Unico ICCU Ministero delle Finanze - Direzione Generale del Catasto e dei SS.TT.EE. NolanNorton_S.p.A. RAI - CCISS Viaggiare informati Selex_Sistemi_Integrati_S.p.A.(GruppoFinmeccanica) S.I.A.E. Società Italiana per gli Autori e gli Editori SIELTE S.p.a 9

10 NEED Call Center 10

11 NEED Work Facilities 11

12 NEED Sites 12

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