Manage Risk And Fraud Across The Entire Customer Lifecycle

Transcription

1 N E T M I N D E N T E R P R I S E C U S T O M E R R I S K & F R A U D M A N A G E M E N T Manage Risk And Fraud Across The Entire Customer Lifecycle NetMind is a cutting edge, enterprise class risk and fraud management solution for traditional wireline, wireless (pre and post-paid), VoIP, data, cable and next generation networks, protecting any mix of voice, data, messaging, IPTV and M-Commerce services. NetMind enables network service providers to manage the financial risk posed by subscribers in a proactive manner for different services, through a single platform. The solution maximizes the operating margin of the network service provider by minimizing risk from subscribers before they are activated and throughout their lifecycle. Accurate and Comprehensive Sophisticated analytical engines identify all of the fraud scenarios of today s complex environment while reducing false positives. Speed of Resolution Intelligent workflow tools and convenient access to case collateral for rapid case disposition. Reporting Customized KPI reporting and dashboards tailored to every level of the organization. Scalability, TCO and ROI System scales as the company grows with an emphasis on reduced Total Cost of Ownership and a rapid Return On Investment with on-time implementations and system effective on day one. Partnership Global 7 x 24 support, on-site post-implementation resources and daily monitoring of the effective utilization of the system with SLA reporting and comprehensive business analytics support. Operational Dashboard Case Management Financial Reporting With Advanced Analytics & Work Flow Management Initial Risk Acquisition Pre-Acquisition On-Going Risk Management During Each Stage of the Subscriber Lifestyle Voice SMS IPTV E-Wallet Data Services Multimedia Downloads For All Services Offered on the Network GSM/CDMA Wire-Line Broadband Across Multiple Network Types

2 Eliminate Fraud from the Point of Activation NetMind allows you to guard against identity thieves, repeat offenders and high risk subscribers, starting at the point of activation. With sophisticated analytics engines that use matching and scoring algorithms, NetMind s aliasing and customer risk scoring engines validate all relevant applicant information against a database of known offenders. Now, you can protect your network from dealer and retail channel fraud. NetMind monitors dealer behavior and voucher sale dates, and maintains black lists of stolen vouchers, devices, cards, IP Addresses and set-top boxes, among other attributes. Fingerprinting Enables Early Detection The early subscription period is the time when the service provider s vulnerability is highest. With intelligent threshold adjustments and fingerprinting behavior analysis, NetMind tightly monitors usage, transactions, downloads, purchases, changes to contact information, variations in expected calls to home or office, calls made before voucher sale date and validity of top-up attempts. This enables the fraud management team to stop abuse at the first indication of suspicious behavior from newly acquired subscribers. NetMind s Fingerprinting Engine continually evaluates service usage and behavior of new subscribers. When a new subscriber s usage pattern matches the pattern of a previous fraudulent subscriber, or any existing subscriber, an alert is generated. Administrators have the capability of configuring the degree of match with the fraudulent pattern. This powerful Engine enables fraud managers to detect fraudulent subscribers very early in the customer lifecycle within a period when traditional fraud detection systems would not identify them. Powerful Aliasing Engine Stops Identity Thieves and Returning Bad Debt Customers The NetMind Aliasing Engine allows fraud and credit managers to determine whether the applying customer is a fraudulent user or a returning bad debt customer and, most importantly, to prescribe specific actions for both. The Aliasing Engine PAD is created using data gathered from the service provider, external data sources and black lists, and includes information on past fraudulent users and bad debt customers, stolen devices and vouchers. Service orders are run through the PAD at the point of sale or in batch operation. When service applicants are identified as potentially fraudulent users or returning bad debt customers, the system can issue an alert, activate internal triggers for immediate analyst review or Point-Of-Sale holds. Customer Risk Scoring: You re in Control Once a subscriber is activated, it is important to monitor their behavior during the initial days of their usage. NetMind keeps track of customer risk scores for each subscriber. This capability allows users to set tighter usage, transaction, spending and change order limits for these newly acquired and high risk subscribers, by utilizing NetMind s Rule Builder engine and Subscription plug-in rule. The Customer Risk Scoring module assigns a risk score to every new subscriber and dynamically updates the scores of current subscribers. Customers are assigned categories based on their risk scores, and these become available for subscription approval, as well as for tighter threshold adjustments in rule building and profiling. Static scoring criteria are applied when the customer first signs onto the network, and are based on parameters such as demographics, aliasing results and credit scores. Dynamic scoring is based on usage and credit information (if available), and is continuously updated and computed based on parameters such as call count, average call duration, average call value, payment history, past due balances and existing debt climbs. Customers are assigned categories based on their risk scores, and these become available for subscription approval, as well as for tighter threshold adjustments in rule building and profiling.

3 Identify Fraudsters throughout the Customer Lifecycle with Usage Profiling NetMind s Usage Profiler enables fraud managers to identify fraudulent subscribers throughout their customer lifecycle, including when they first subscribe, but also detecting those who begin by impersonating legitimate subscribers, but revert to fraud at a later stage. Our powerful Profiling Engine accumulates usage and transaction statistics across various service dimensions and time intervals. It monitors statistics for each individual profile and identifies appropriate thresholds based on their current usage patterns. This enables the profiler to self learn the usage pattern for each individual entity (subscriber/device/voucher/partner), for each of the services used (Voice, SMS, MMS, GPRS, Roaming, browsing, purchases, PRS, etc.), by different usage dimensions and at different time intervals, in order to take appropriate actions based on the profile/risk of the subscriber. Rule-Builder Capability: Rapidly React to Change The NetMind Rules Engine has expert rules-based detection capabilities built in, with a user friendly GUI for configuration. This powerful Rules Engine allows fraud managers to build another sophisticated and adaptive layer of protection against evolving fraud types. The Rules Engine supports the construction of complex rules by supporting the nesting of conditions, use of logical operators and rolling time windows. The users can quickly add black lists and white lists to any of the analytics engines. NetMind Workflow System enables Accuracy and Speeds Resolution The NetMind workflow system is a graphical tool used by investigative agents to work the Alerts and Cases generated by the analytical engines. It includes searching, sorting, filtering and paging capabilities in order to allow users to quickly determine which cases they need to work next. NetMind empowers individuals to quickly prioritize, investigate and close cases through intelligent threshold adjustments for load and false-positive balancing. The Workflow System incorporates fraud probability scores for prioritization, graphical behavior and link analysis for visualization, putting the presentation of relevant and correlated information in one place. The system supports and SMS notification, intelligent work queues, escalation procedures, and filtering, as well as sophisticated monetary loss and averted loss calculations. Workflow System capabilities include: Multiple Alert Consolidation - Automatic combining of multiple alerts from all services into one unified case. Automatic Case assignment - Rules can be setup allowing NetMind to assign cases in real-time to the agents whenever the case satisfies the criteria set in the rule. Manual drag-and-drop - An administrator can manually select one or more cases and manually drag-and-drop cases to the agents queues. Get Next Case - This advanced feature allows the agent to pick a case by clicking on the Get Next button. The criterion for selection and presentation of the case to the agent is customized during deployment to cater to the process setup by the Fraud Management group. Visualization - Link and visualization tools help fraud managers and investigators to analyze subscriber patterns and link potential fraudsters.

4 NetMind Reporting : The Right Information. At the Right Time. To the Right Decision Makers. Investigators can guide their attention to the highest risk exposure, presenting all the information needed to quickly investigate and stop the abuse, and providing all the analysis needed to fine tune detection. Managers get all the information needed to monitor the load and performance of agents, manage the department, report tangible results to executives and assess the overall effectiveness of the analytics engines. Executives receive Key Performance Indicators (KPIs) needed to analyze trends, overall department performance, impact on company financial health, risk exposure and return on the investment. NetMind provides tabular, graphical, scheduled and on-demand user configurable reports. It includes cutting edge user customizable widgets, configurable by users, to monitor in real time the elements they most care about. Global Compliance - Meeting Industry Standards NRTRDE Compliance Module NetMind eliminates risk for mobile carriers with a comprehensive solution for monitoring high-usage and fraud on the network. This highly scalable solution features real-time processing of all types of transactions (Voice, SMS, MMS, GPRS, etc.), thereby assuring that relevant fraud or high-usage events trigger alerts in seconds. PCI compliance for critical data attributes includes: Industry best practices password validation rules and group policy enforcement Authentication based client application with support for SSO and Active directory Support of accepting encrypted data feeds with PGP or other encryptions The NetMind platform is compliant with the majority of Industry standard data sources including: Switches Nortel, Ericsson, Siemens, Motorola, Cisco, Huawei Source files format ASCII (CSV, fixed length) Binary - ASN.1, AMA, XML Binary streaming Media Gateways, Signaling gateways Probes IS41, C7/SS7, Packet (Tektronix, Tekno, Anritsu, Agilent, etc. Mediation Platforms Roaming NRTRDE, HUR, (TD.35) TAP In, TAP Out (TAP2, TAP3) CDRs Pre-paid Billing Databases Post-paid Billing Databases A Comprehensive Approach to Risk and Fraud Management Ours is a unique and revolutionary approach that moves away from traditional profiling tools that only monitor subscriber usage. NetMind s rule builder and behavioral analysis engines are continuously learning, monitoring and self-adapting in order to more accurately detect fraud at the very first instance of unusual behavior. Additionally, depending on the customer s network, we profile entities which could be subscribers, devices, cards, vouchers, dealers, IP Addresses, settop boxes, network elements and even partner traffic. We leverage our understanding of the customer s business in order to profile these entities not only on minutes and value, but on transactions, purchases, downloads, order changes and top-ups among others. This approach allows us to effectively partner with customers to manage risk and fraud for the long term, across the convergent spectrum of technologies, services and fraud types.

5 Our Global Professional Services Organization provides: Full installation support with onsite resource at go live 7 X 24 X 365 post installation technical support Daily comprehensive health checks Web-based issue tracking system Release Management Upgrades Go Live Support with each installation includes: Comprehensive Onsite Training for Users, IT and Admins Review of operational M&P s Historical data review for out of box configuration The Infogix Advantage Infogix is a pioneer of automated data integrity controls and predictive analytics that enable the world s leading enterprises to operate efficiently, minimize risk, maximize revenue and manage the customer lifecycle. With over 30 years of industry knowledge in multiple verticals, we take a collaborative, partnership approach to every customer relationship to create a shared vision for mutual success. Infogix solutions easily and non-intrusively integrate into your everyday operations and have a proven history of delivering a rapid return on investment. For more information, call (U.S., Canada, and International), or visit Visit or call (US, Canada, and International), (UK and Europe). twitter.com/infogix facebook.com/infogix linkedin.com/company/infogix plus.google.com/+infogix Copyright 2014 Infogix, Inc. All rights reserved. Company, product, brand, and mark names and logos herein are the property of their respective owners. For a list of Infogix trademarks, visit: